Palak

Bankimkumar
shah
ORGANIZATIONALName:
BEHAVIOR
Total
AND
Word
RELATIONSHIP
count: 2123
Student Id:
20141872
MANAGEMENT
E-mail:

surveyorpuls@gmail.com

Relationship capital

Executive Summary
This summary has been given to allow chiefs and administrators a
quick valuation for the substance of the article. those with a specific
enthusiasm toward the point secured may then read the article into exploit
the more exhaustive depiction of the examination embraced and its comes
about to get the full advantage of the material present.
The primary reason for this study was to inspect the interceding
impact of business enterprise in the relationship between human capital
and authoritative execution. The exploration cover Relationship Capital
encases the most illustrative vitality of compelling individuals'
administration in an association and briefs about how a reasonable and
sound relationship capital brings about an increment in the benefit of
workers. Two incident from my last workplace described here and analyzed
with accordance to the different theory of relationship capital and
organization behavior.
Max Webber developed the idea of bureaucracy when he noticed
several corrupt and unethical behaviors of leaders. He felt that
organizational leaderships should center on task proficiency and
impersonal relationships. Even though many people associate bureaucracy
with red tape and ineffective organizations, this is not the outcome of
bureaucracy. According to Weber, bureaucracy should be synonymous with
order, consistency, reason, and reliability. In order to aspire to these traits,
organizations need to have specific rules and emphasize impersonality.
(Andreski, (Ed.). (2006)).
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Even a small company have to be in touch with people, and relationship

capital plays big role in intra-organizational communications. Here are
some tips which is useful to establish good relationship with employees or
customer or any people related to your business.

1) Preach trust, and be worthy of their trust

2) Treat employee with respect
3) Periodically admit your weakness.
4) Keep your promises.
5) Support your team
6) Lead with your heart.
7) Create growth opportunities
8) Dont just act interested, be interested.
9) Say Thank you
10) Be an open communicator. (Build Relationship with your Employee,
(N.D.))

TABLE OF CONTENTS

1.0

2.0

Introduction

1.1 incident for acquiring relationship capital

1.2 Incident for destroying relationship capital

Critical analysis
2.1 Analysis of incident for acquiring relationship capital
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2.2 Analysis of incident for destroying relationship capital
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3.0

Conclusion and Recommendations

4.0

Reference list

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1. Introduction:
Relationship capital is the aggregate of an associations network to
the business focus, both clearly and by suggestion. It can be both a benefit
and/or a risk relying upon how stakeholders see the execution of your
relationship capital. This incorporates different sorts of relationship with
clients, accomplices, suppliers, group, government, media, foundation,
gathering and individuals who have an enthusiasm toward the
accomplishment of your association. All this communications include the
sharing of learning, the tackling of issues and the making of associations
and the formation of brand and notoriety. According to Tan (2014) it is the
asset that is gained when managers develop and maintain relationships
that help them achieve their work goals.
Relationships have constantly been basic in business, yet two
patterns are making them progressively so.
1) Globalization and commoditization are lessening item separation as an
issue edge. Rather, the "experience" you give; the degree to which
individuals appreciate the experience of managing you is quick turning
into the main genuinely reasonable competitive edge.
2) Innovation is diminishing the opportunity and requirement for
individuals to cooperate generally, so when it does happen, it is basic that
it be viable and help the 'experience'.
Relationship Capital is the measure of relationship wellbeing and a
lead marker to future execution. Measuring it and developing it is just

about in the same class as including money and keeping it the bank.
(Relationship Capital, 2010)
According to Tan (2014) to build good relationship capital we should
not criticize or complain, always give legit and true appreciation, engage
the other individuals nobler excellences, smile, listen, be intrigued by the
other individuals issue, treat individuals as individuals, not as things;
allow contrasts and contradictions, at the point when giving criticism,
include esteem; concentrate on what is correct, as opposed to on who is
correct.
1.1 Incident for relationship capital being acquired:
I was working as a lab technician in Green circle private limited, in
2006. That company was related to environment development work. We
had five departments. Laboratory, Environment Department, Account
department, HR department and Marketing department.
Companys main work is to collect the air , noise and water sample from
different project location as per clients requirement and make report of it
in laboratory and then environment department present this report to the
government officer and then get consent from them, and provide
certificate to the end client.
One day there were two project going on simultaneously named Vishva
and Vishnu. Field worker collected the air, water and noise samples from
the respective project site location and sent it to the laboratory as per the
procedure. I had to do analysis of that samples as lab technician. But by
mistake I interchange the samples of Vishva with Vishnu and Vishnu with
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Vishva. I tested the samples and made report as per wrong samples and
sent it to my senior. Somehow he also pass the report to environment
department. The senior of environment department caught the problem
and he immediately called a meeting. Instead of firing on us he make us
understand that this type of mistakes can make big trouble to the
company, may be in monitory manner or in reputation. If that wrong report
be presented to government officer they can make fine up INR One lakh or
he can denied to give certificate to company. I apologize to him and to
company director also for the same and give them guaranty that this will
not happen again. And also thanked to the environment department head
to support me to cure my mistake. When I came to know this mistake done
by me and company is barring this much loss due to me, I really got
disappointment and also tensed that should I have to bare part of the
amount or they will kick me out of the job. Next day I had meeting with my
director and do you know he was too polite with me. He said only that,
Next time be careful and check twice before sending report forward. I
really felt that He is like god for me. Even all other department and team
member made me relaxed they never made me feel that I have made this
much big mistake.
1.2 Incident of relationship capital being destroyed:
I am sharing one incident which was happened in my previous
company, the name of the company is August InfoTech, It was an IT
company. Before I start to the incident, I would like to brief about the

companys hierarchy and department of the company which will give

complete picture and easy to understand the case.
There are five department in the company. Developing, Designing, SEO,
Marketing, and Quality analysis.
Once there was opening for the Assisting project manager, and HR has
hired a lady named Deepika. Her responsibility was had been assisted by
the project manager and handle the team, communicate with the client in
behalf of developer, planning the project, allocate work to team member
and deal with each department to execute the project and send daily
report to project manage. She was on 3 months of probation period. One
Project manager taken her technical interview and had selected her. And
after that also she got selected with the consent of other all three project
managers.
Now she has been handed over to one project manager whose name is Mr.
J.P Wadia, and basically he had some typical personality with arrogant
nature, he was in company since last 15 years, and one of the good
project manager of company.
Deepika has started to work under him, at initial level they had good
tuning and relation, company got more two big and complex project due to
her and company has started recognized her within company and started
introducing her with client giving opportunity to go to conduct the
seminar, she always gave credit to him for her such a development and
growth but one day Mr.J.P Wadia felt the insecurity and observed that he
was not getting that much of important in the company, one day the New
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project is awarded from the client and as per the procedure she was the in
charge of that project and she has started to work on the same. And for
that project she need 4 developer 2 designer and 1 Quality analyst. But Mr.
Wadia had argued that this project can be completed with 2 developer, 1
designer and 1 quality analyst, as Project manager known that how it was
crucial project even though he had not provided the sufficient workforce,
due to that her project was not delivered on time and problem was created
same time her probation period has been completed and her performance
evaluation was come. She didnt get good rating form Mr. Wadia. Our CEO
felt that he should take one on one with new staff to discuss about that
growth so on that time she raised question for not getting enough staff
even though it was crucial project. CEO given her full authority to take
enough staff to complete the project so on that he didnt have any word,
He felt that how Mr. Wadia can do for his jealousy and insecurity!!!

2.0 Critical Analysis:

2.1 Analysis of incident for acquiring relationship capital:
In incident 1 we can find very strong case of acquiring relationship
capital. We have seen above in incident 1 that there is a definitely big
mistake done by me and my department but how other department solved
it and it is more important that they have not make this so much big issue
in company. On either side they can pull my leg in this incident and may
they can fired me or punished me. But as human relationship they just
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inform me and advise not to make this type of mistake again otherwise
company have to bare big loss. These also show good management skill
and co-ordination between the two departments and also good process
following, they motivate each other, good tam building and management,
take right decision at right time, they have attitude of WE instead of I.
So they treat people as people not as thing. And also it shows to have the
managerial skill like motivate the team, accept mistake, give credit to
team and good decision making. This is the perfect way to maintain the
relation in company. In contrary if the environment head complain to the
head about me and understand them the loss which company should have
to bare I am sure company had kicked me out of the organization, and also
I destroy the relation with that manager, company management and other
staff of company.
2.2 Analysis of incident for destroying relationship capital
While analyzing incident no. 2 I realize that project manager Mr.
Wadia had attitude like people are only useful when they are to help him
or working under him to achieve his goal. He set up an artificial set up and
tuning with Deepika for 3 month until her probation period over. Not when
he was not participating in the project which was handling by Deepika
individually, he just created a problem for her by not providing enough
workforce, although its required. He had attitude that he is the boss and
what he say is only right, he was feeling insecurity. He was working with
company from last 15 years, even though he was not loyal to the
company, he has attitude I not We. And he has destroyed the

relationship of 3 months with Deepika who was thinking that he is her

guide and teacher. Not only with Deepika but also he has put question
mark about his loyalty in mind of the CEO. This type of people make
workplace environment unhealthy. Instead of create problem, if he had
provide enough workforce to Deepika, that project was completed on time,
she got confidence on him, in company, and in herself also. This is the
things by which we ruin the relationship capital of company.
Theories of Max Webber more or less applied to the above case
because, he created the thought of organization when he perceived a few
degenerate and exploitative practices of pioneers. He felt that hierarchical
administrations ought to fixate on errand capability and generic
connections. Despite the fact that numerous individuals partner
organization with formality and ineffectual associations, this is not the
conclusion of administration. As per Weber, organization ought to be
synonymous with request, consistency, reason, and dependability. To try to
these attributes, associations need to have particular controls and stress
unoriginality (Andreski, (Ed.). (2006)).
3.0 Conclusion and Recommendation:
As we have seen two different type of case but the final conclusion is
that to maintain good relationship capital is very important as we have
seen that to spoil the relationship capital, it will take few minutes but to
develop and maintain the relationship is very difficult in the organization.
Each organization want healthy relationship capital rather than worse
situation.
In incident 2, being the project manager one should give equally
opportunity to everyone and should be loyal to company, one should be
focus on team work rather than individual. Manager should think for

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personal goal as well as organizational goal. He should give honest and

sincere appreciation and accept the responsibility for your own mistake.

4.0 References:
Andreski, S. (Ed.). (2006). Max Weber on Capitalism, Bureaucracy and
religion, Abingdon, Oxon.
Build Relationship capital with your Employee, (N.D.). Retrieved from
http://www.allbusiness.com/human-resources/employee-developmentteam-building/3839280-1.html
Relationship Capital. (2010). Why relationship capital Required. Retrieved
from
http://www.relatedvision.com/Relationship-Capital/relationship-capital.html
Tan, J.(2014). Human relations skills and relationship management.
[PowerPoint slides].
Retrieved from http://www.ess.ais.ac.nz/

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