QuickCallClient Installation

and
Configuration Guide

Prepared By :
Cube Software Pvt .Ltd
B-8 Sector 60, Noida

Version: 4.3.0

Installation Guide QuickCall Client

Table of Contents
1. Introduction......................................................................................................................................1
2. Hardware Requirement.....................................................................................................................1
3. Installation Steps..............................................................................................................................2
4. DataClient.ini....................................................................................................................................7
5. QuickCallClient.ini...........................................................................................................................8

Cube Software Private Limited 2012

Installation Guide QuickCall Client

1. Introduction
QuickCallClient is the client application running at individual agent system. It has a basic crm inbuilt to save the details
of the caller and dispose the call after its completion.

2. Hardware Requirement
The application is light weight application and has following minimum hardware and software requirement.
Hardware: - Intel P4 Dual Core 2.0 Ghz Processor, 1 GB RAM, 40 GB HDD, USB Port and USB Headphone with echo
cancellation(For SIP phones only).
It is windows based application and works on Windows XP SP2 and Above versions.

Cube Software Private Limited 2012

Installation Guide QuickCall Client

3. Installation Steps
The installation steps is same for all versions of QuickCall Client application. Lets go through the installation and
configuration step by step so that it will be easier for installation and configuration. We are taking into assumption that
the QuickCallserver application is already installed, configured and running.
1.

To start with please insert the setup CD recieved by you along with the delivery material. Run
QuickCallClientSetup from the Setup CD. You should get a welcome screen as shown in the snap. Click on Next
to proceed to next step

Cube Software Private Limited 2012

Installation Guide QuickCall Client

2. Please go through the agreement throughly. You should accept the agreement only when terms and
conditions are cleared. Unless you accept the terms and condition you wont be allowed to proceed further. So
after reading the agreement, click on I accept the agreement as shown in the snap and Next would

immediately get enabled. Click on next to go to the next step else installation will be terminated here.

3. By default QuickCallclient application would be installed at the path shown in snap. If user wants to change

the path then he can do so here. It is recomended to use the default installation path or keep the path same
for all QuickCallclient installation in the organisation so that support activity can be carried out easily. Click on
next to continue to next step of installation.

Cube Software Private Limited 2012

Installation Guide QuickCall Client

4. In this steps user can mention the name of program shorcut folder to he created so that it can be made visible
in the start menu Folder. It is recommendedto keep the default folder name as provided during the setup.

Click on next to continue

5. Here the user has to decide whether QuickCallClient application shorcut is to be created on the desktop or
not. If user wants to create a shortcut during installation then select the check box and click on next to
continue. The shortcut will be created on the local user desktop only. Here select the check box and click on

next to go to next step.

Cube Software Private Limited 2012

Installation Guide QuickCall Client

6. A summary of the previous steps is shown in this step. It will display the path where application will be
installed and the start menu program folder where all application shortcut will be created. If every thing is ok

then click on next else click on back to go to previous steps and rectify the wrong information.

7. The installation would start as per the information provided in earlier steps. The main QuickCallClient
application will be installed at the path mentioned by you and few other file will be installed at the Program
Files\CubeTools folder in the system drive. Once all files had been copied and registered then it will display a

screen say installation in completed.

8.

Click on Finish the installation is completed.

Cube Software Private Limited 2012

Installation Guide QuickCall Client

9.

Once installation is completed we have to configure the application so that it connects to the QuickCallserver
and enable other options in the application as per requirement. To configure the application, one should have
basic knowledge of windows configuration files. The configuration changes are done majorly in 2
configuration files (Windows Configuration File Structure) - DataClient.ini and QuickCallClient.ini.

10. Open DataClient.ini file from system root\Program Files\CubeTools\ActiveX Folder. Enable the RemoteHost
paramter under the section [DataClient] and put the IP of the QuickCallserver here. Save the file and run
QuickCallclient. Now the application should run properly. More configurations in the ini files are described in
next section

Cube Software Private Limited 2012

Installation Guide QuickCall Client

4. DataClient.ini
This is a configration file for DataClient Application. The QuickCallClient Application is connection less application
where no diarect connection is being made from the QuickCall database to fetch data. All the database request is
facilitated via dataManager Application installed at one of the QuickCall servers and dataClient Application. Lets see
what are the parameters available for DataClinet Application running at the client/agent systems.

Section
Name

Paramter Name Default

Value

Description

DataClient

DataBase

QuickCall

Name of Section created in Datamanager. Default is

QuickCall.

DataClient

LocalPort

Disabled

Random port to be selected locally. If defined only the

defined port will be selected for communication with
DataManager.

DataClient

RemoteHost

Disabled

Generally the application broadcast for datamanager

application. If any IP is defined then it does not broadcast
but connects to the defined IP.

DataClient

RemotePort

6603

Default port for Datamanager is 6603. Unless changed in

datamanager no need to cahnge here.

DataClient

ResponseTimeOut

500

Default is 500 Milli Seconds and should work ok.

DataClient

QueryTimeout

10000

Default is 10 Seconds. Should work ok.

DataClient

Protocol

UDP

Default is UDP but sometimes TCP may be required

depending on the network stability.

Cube Software Private Limited 2012

Installation Guide QuickCall Client

5. QuickCallClient.ini
This file provide information to the QuickCallClient application. Here necessary setting is as well done for TAPI (For First
Party TAPI Application) or other interfaces like SIP or H323 applications. QuickCallClient application has inbuilt SIP
phone (Supported in Windows Only) and for H323 it uses Windows H323 TAPI driver. The ini File has global as well as
campaign wise paramters.
#

Global
Section
Name

Global (G) / Paramter Name

Campaign
Wise(C) /
Both(GC)

QuickClient

Campaign

Last logged in CampaignID

QuickClient

Computer

IP Address of the QuickCallserver

QuickCallServer Application is running.

QuickClient

User

Last logged in agentid.

QuickClient

Extension

Last loggedin extesnion. Generally the computer

is bound with the extension. This should remain
same once configuration is done.

QuickClient

TapiLine

If First party TAPi is used then anme of the TAPI ID

which give control over its Phone functionality.
This is used for TAPI 2.X interfaces.

QuickClient

Tapi3line

If First paty TAPI i used then name of the TAPI ID

which gives control over its Phone Functionality.
This is used for TAPI 3.X versions. For SIP Phone
this paramter to be enabled and value to be set as
SipActiveX

QuickClient

TapiRunning

QuickClient

Campaign<Campai <Section
gnID>
Name>

This is used to have customized behaviour for

each application. Depending on the paremeters
defined in each section, QuickCallclient
application will have customized behaviour when
calls will be routedto the agents.

QuickClient

GC

AutoPickup

0/1

1=Auto Answer the call in case of offering. Should

be supported by Phone used.
0=manual Answer.

10

QuickClient

GC

MultipleRemarks

0/1

If more than 1 remarks are required. We have

provision for 2 remarks
1=diaplay 2 remarks option in QuickCallclient
application with every new call
0=Single remark option.

11

QuickClient

GC

HideOnMinimize

0/1

1=Hide the QuickCallclient to system tray icon bar

on minimize
0=show it on the system application bar.

Cube Software Private Limited 2012

Values

Description

where

False/True States if TAPI status is to be sent to

QuickCallserver or not. False does not send the
status and true sends the status. With SIP Phone
this parameter to be set to False.

Installation Guide QuickCall Client

Global
Section
Name

Global (G) / Paramter Name

Campaign
Wise(C) /
Both(GC)

12

QuickClient

GC

DropCallOnApplyCl 0/1
ose

1=QuickCallclient will drop the call directly on

apply and close button
0=agent may have to drop the call first and then
click on apply on close.

13

QuickClient

GC

Dial1,
Dialn

Default Phone numbers to be displayed in soft

Phone Options.

14

QuickClient

GC

Remark1

Name of Remarks1 if Multipleremarks is enabled

15

QuickClient

GC

Remark2

Name of Remarks2 if Multipleremarks is enabled

16

QuickClient

GC

StopBeepAfter

17

QuickClient

GC

ManualPassBreak

If manualpass is to be treated as break.

18

QuickClient

GC

LocalPort

Local QuickCallClient port used for external

integration. It is a TCP Port and external
application needto send data to this port in case
of TCP integration.

19

QuickClient

GC

ExternalPort

20

QuickClient

GC

ExternalAppl

Application to launch when QuickCallclient starts.

21

QuickClient

GC

ExternalFile

Return File Path in case of txt File integration

method.

22

QuickClient

GC

Showpopup

0/1

To show the new call pop up or not.

1=enabled. Show pop up.
2=disabled. Hide popup

23

QuickClient

GC

AutoClose

0/1

0= Do not auto wrap the call

1=Auto wrap up the call.

24

QuickClient

GC

AnimatePopup

0/1

0=Pop up come normally with no animation

1=animate pop up like from top, difussion, etc.

25

QuickClient

GC

ScreenCapture

0/1

0=disable screen capture

1=enable screen capture

26

QuickClient

GC

AutoSoftPhone

0/1

0=disable soft phone to open automatically

1=enalbe soft phone to open automatically

27

QuickClient

GC

HideExplorer

0/1

0=do not hide explorer with every apply and close

1=Hide explorere with every apply and close

28

QuickClient

GC

LoginURL

Any URL to be launced when QuickCallclient

logges in

29

QuickClient

GC

OfferingURL

Any URL to be launched with New call comes.

Cube Software Private Limited 2012

Dial2,

Values

...

<TCP
Port>/Clin
k/<File
Path>

Description

External Integration Method which can be

TCP,
Clink
Txt File on the agent desktop.