Escolar Documentos
Profissional Documentos
Cultura Documentos
Manual Organization
Ownership of the Manual
Submitting Suggestions
Disclaimer
Welcome Letter
History of the Company
Who to Call
Site Selection
Lease Approval
Initial Training
Approved Suppliers
Marketing
Internet
Visits/Audits by Franchisor
Fees
3. PRE-OPENING PROCEDURES
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Introduction
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Business Structure
Liability Protection
Income Taxation
Administration
Bottom Line
Market Analysis
Lease Considerations
Introduction
Optional Certifications
Additional Resources
Training
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Construction Specifications
Signage Requirements
Required Items
Uniforms
Bank Accounts
Operating Account
Insurance Coverage
Grand Opening
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Notification
Week One
Week Two
Week Three
Pre-Opening Checklist
4. PERSONNEL
o
o
Introduction
Employment Law Basics
DOLE Laws
Company Rules
Responsibilities
Job Descriptions
Recruiting Employees
Job Advertisements
Job Applications
Application Form
Confidentiality of Applications
Questions to Avoid
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Pre-Employment Testing
Personnel Policies
Introduction
Wages
Minimum Wage
Benefits
Employee Scheduling
Introduction
Performance Evaluations
Employee Discipline
Resignation / Termination
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Resignation
Termination
Post-Separation Procedures
Final Paychecks
Giving References
Introduction
Customer Feedback
Customer Complaints
Refund Requests
Service Procedures
Greeting Customers
Atmosphere
Job Descriptions
Merchandising Procedures
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Merchandising Products
Using Signage
Gift Certificates
Inventory Management
Storing Procedures
Generating Reports
Analyzing Reports
Sample Reports
Royalty Payment
Marketing Fee
Required Reports
Financial Statements
Cash
Inventory
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Safety Procedures
Reporting Accidents
Fire Safety
Robbery / Burglary
Unruly Customers
3. 6. SALES PROCEDURES
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Introduction
Handling Objections
Competitive Advantages
4. 7. MARKETING
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Marketing Standards
Logo Specifications
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System Marketing
Local Marketing
Introduction
Direct Mail
Radio
Television
Billboards
Magazines
Newspapers
Yellow Pages
Internet
Networking
Press Releases
Team Sponsorships
5. 8. ADDITIONAL RESOURCES
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Websites of Organizations
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6. 9. MANAGEMENT DOCUMENTS
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Absence Policy
Emergency Instructions
Job Application
Smoking Policy
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