DATA-CORE SYSTEMS, INC.

SUBHASH C. JETLEY
SENIOR SAP CONSULTING ARCHITECT
OBJECTIVE:
SAP Production strategic Planning & Support, Implementing SAP Solution Manager Functionalities at SAP customers, Basis administration.
EDUCATION:
INDIANA UNIVERSITY-PURDUE UNIVERSITY, Indianapolis and AUSTIN COMMUNITY COLLEGE, Austin, TX. Courses in C,
Data Structures, Computer Graphics, PASCAL, IBM 370 Assembler - GPA 4.0/4.0.

UNIVERSITY OF ARKANSAS, Fayetteville, Arkansas. M.S. Industrial Engineering, 1980. GPA 3.92/4.00

INDIAN INSTITUTE OF TECHNOLOGY, UNIVERSITY OF ROORKEE, Roorkee, India. B.S. Mechanical Engineering, 1969. GPA
3.7/4.0.

Birla Institute of Tech & Science BITS, Pilani, India. B.S. Chemical Engineering, 1965. GPA 3.9/4.0.

St Joseph's Academy. Dehradun India, Senior Cambridge, 1963. 1st Division

PROFESSIONAL TRAININGS:

SAP Solution Manager 7.1 SP3, 7.0, EHP1 SP27 Implementation, Service desk, ChaRM, CTS+, BPM, E2E classes, Run SAP, Operations
tools, Root Cause Analysis (Solution Manager Diagnostics)

SAP E2E Certifications in E2E040 (Run SAP), E2E060 (SAP COE), E2E100 (Root Cause Analysis), E2E200 (Change Control
Management), E2E300 (Business Process & Interface Monitoring)

SAP Basis certification classes Netweaver 7.1, 7.0

SAP Advanced Basis classes Administration of WEB servers, NetWeaver stack, ITS, ESS/MSS, ECC, mySAP ERP, R/3 4.6C, Databases,
operating systems.

SAP EarlyWatch and GoingLive training and certification exams.

SAP system monitors, sql statements analysis and TCC Tools training.

SAP ERP Logistics classes Netweaver, SCM (APO), CRM, SRM, PP, SD, MM, FI/CO, PM, MRP, Kanban, Variant Configuration,
Classification, Vertex

SAP ABAP Workbench, Dictionary, Development, Software Logistics, Transport and tuning classes

SAP - Developing Internet Application Components

Oracle version 10, 9, 8 and 7 Database Administration

Informix Database Administrator, Systems Tuning and Informix Systems Administrator at Lenexa, KS

Extended Relational Analysis, Structured Software Design, Database

Cognos Impromptu Administration at Cognos Inc, Pleasanton CA.

Ingres DBA, Tuning and Configuration, Ingres/Net Configuration, Ingres Vision, Ingres DBA, ABF

DEC DBMS Design, Development and Database Management classes, DEC.

SAP EXPERTISE AND PERSONAL STRENGTHS

1880, JFK Boulevard, 15th Floor,

Philadelphia, PA - 19103*tel: 408-660-7609 *fax: 215-243-1978
LinkedIn profile: http://www.linkedin.com/in/subhashjetley
*web: http://www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com

Presenter at Sapphire 2012, May 2012. Presented along

with Lorenzo Simoncini, IT Director at Johnson
Controls MI & Nimmi Ramani, Release Manager
Johnson Controls MI. Topic Solution Manager
ChaRM for Global ERP implementation projects:
Challenges & Benefits in a Complex Landscape
Presentation very well received at Sapphire by
audience & SAP

Attended 1 week Global Partner Meet at SAP Rot/Waldorf

in June 2012 focused on Solution Manager and ALM
functionalities rolled out with Solution Manager 7.1 SP05.
Now I am thoroughly trained on SP05 based ITSM,
ChaRM, RBPD, Test Automation Framework etc.

End to End (E2E) 040 (SAP Run SAP), E2E100 (SAP Root
Cause Analysis), E2E200 (SAP Change Management),
E2E300 (SAP Business Process & Interface
Monitoring), E2E400 (SAP Upgrade Management)

E2E classes certified and instructor for several classes

including Service Desk, Change Request Management,
CTS+

ITIL certification

Trained on Solution Manager 7.1 SP3 & 7.0 Ehp1 SP27

SAP Run SAP IT Operations methodology certified

Conducted numerous Run SAP Assessments at Fortune

500 customers and positioned numerous starter packs and
Solution Manager projects

SAP Basis Administration on UNIX and NT certified

EarlyWatch certification

Several Solution Manager certifications

GoingLive certification

Databases Oracle, Informix, DB2, MS SQL server

SAP certifications

Certified Oracle DBA

CRM, SRM, EP, ITS experience & SAP certifications

Support Operations Review Assessment (SORA), Support

Operations Competence Assessment (SOCA) SAP
services certification and conducted at numerous customer
sites

TREX, IPC, IMS, J2EE tuning

ABAP certification, ECC, ERP, R/3, ITS installation

HP QC ver 10, BPT, QTP, SAP TAO 2.0.2.1. Scanning

and scripting of SAP Business Processes, transactions.
Utilizing UI Scanner, Change Analyzer of SAP TAO to
build components.

Worksoft Testing software training and building demo for

Certify Live Learn, Live Touch, SAP Learn, Live impact,
Dashboard, BPP, eSignature, Performance, LiveData(new)

SAP PROFESSIONAL SUMMARY:

General Manager & Consultant, SAP Practice at Datacore Systems, Philadelphia, PA: July 2009 to present
Working directly with CEO of Datacore systems to setup SAP practice. Obtained licensing of SAP Partner
Edge, SAP Services directly from SAP. Working on getting Datacore corp certified to assess customers for
Run SAP standards, implement SAP Run SAP standards at customer sites. Obtained demo software for
Solution Manager EHP1 7.0, Netweaver including ERP (ECC 7.0), PI (XI), Enterprise Portal, BI, SRM.
Building landscape to setup demos for Systems Lifcycle tools thru Solution Manager to market as SAP
Services. Services and Functionalities examples are: Install Solution Manager, Configure Solution Manager for
Implementation Tools (Roadmaps, Projects, Blueprinting, Configuration, Testing, eLearning); Root Cause
Analysis; Service Desk, Issues/Tasks tracking; Top Issues; Expertise on Demand; SAP Service Delivery
through customer Solution Manager; Solution Monitoring (EarlyWatch Alert, Service Level reporting, System
Monitoring, Central system administration), Business Process and Interface Monitoring); Solution Reporting;
Service Planning; Change Control Management (ChaRM, CTS+). Expertise in developing Test Strategies around ASAP
Methodology, integration of SAP Solution Manager and the HP Testing products - HP Quality Center (QC), Business Process
Testing (BPT), Quick Test Professional (QTP) and SAP TAO 2.0. As part of this activity, proficient at installing HP QC, QTP,
TAO, configuring the SAP Adapter with Solution Manager. Creating projects in HP-QC and also importing existing SolMan
Blueprint structure to QC, Testing in HP QC, updating defects in HP QC and subsequently updating SolMan. Proficient at SAP
Test Workbench, creating Test cases in Solution Manager Realization SOLAR02 transaction, creating Test Plans, Test Packages,
assigning to Testers, executing Tests, creating messages and test reporting. Proficient at creating test cases for HP QC, executing,
reporting tests and submitting results back from HP-QC to SolMan.
1880, JFK Boulevard, 15th Floor,
Philadelphia, PA - 19103*tel: 408-660-7609
*web: www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com

Peabody Energy, St Louis, MO

Solution Manager Architect
June 2012 July2012
Project Type
: Implementation and Support Project
Environment
: ECC6.0, Portal 7.0, Solution Manger 7.1, AIX 6, Oracle 11g
Managed remotely project to implement along with pre-requisites:

Basic Solution Manager Setup on Solution Manager 7.1

Managed System Configuration on Solution Manager 7.1

Configured Wily Introscope for Root cause analysis

End to End Root Cause Analysis on Solution Manager 7.1

Established EWA reporting for 5 main systems (ECC, SRM, BI, EP, XI).

Established End-User-Experience on 1 remote system

Application Incident Management standard configuration

System Monitoring Configuration using Monitoring and Alerting Infrastructure

BI Monitoring Configuration using the Monitoring and alerting infrastructure

Connection Monitoring using the Monitoring and Alerting Infrastructure

Application Incident Management standard configuration

Technical Monitoring Configuration using Monitoring and Alerting Infrastructure

Established BI Reporting and KPI dashboard for Availability and End User Experience.
General Atomics, San Diego, California
Solution Manager Architect
Feb 2012 May 2012 San Diego, California

Upgrading development and production Solution Managers 7.0 to 7.1,

Configure Solman_setup,
design SLD strategy for landscape,
LMDB setup, smsy data collection.
Setup Work Centers.
Install and configure Wily Introscope, Host agents on Solution Managers, Diagnostics agents on managed systems.
Setting up Root Cause Analysis.
Setup, EWAs on Solman and managed systems, SL reporting, System Monitoring design. Will be followed by Solution Documentation
Assistant, Roadmaps, Projects, Blueprinting, Configurtion, Business Process & Interface documentation buildup, Testing, eLearning, HP QC
Adapter. ChaRM in the entire landscape, Business Process & Interfaces monitoring.

Johnson Controls Automotive

Solution Manager Architect
July 2011 Feb 2012 - Plymouth, Michigan
Implementing ChaRM functionality in Production ECC 6.0, SRM, BW including following exceptions to out of the box
functionality:

Closure to maintenance cycle and transfer change documents to next cycle

Setup Retrofit proof of concept and documented roll out plans for production
Support Notifications (custom fields added examples) - Region (NA, SA, EU), Team (MM,SD,FI CO), Type (Breakfix),
Country (US, GDR etc)
Reporting based on above fields
UC, NC - Transport return codes
Retrofit
Cross system object locking
Critical objects (how to handle)
Re-import of transports
External transports
Impact of changing landscape (close cycle, change landscape TMS and Logical component, then activate ChaRM and open a
new cycle)
1880, JFK Boulevard, 15th Floor,
Philadelphia, PA - 19103*tel: 408-660-7609
*web: www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com

ChaRM customization of drop downs of fields in Urgent Correction, Normal correction, Support Notification. Thus creation of
ZLFN, ZDHF, ZDMJ, ZDCR

Implementation tools (Road maps, Projects Blue printing, Configuration, Document handling, Testing, eLearning). Installed and configured
HP QC with SAP Solution Manager Adapter.
Goodyear Tire & Rubber Company, Akron, OH
Solution Manager Architect
April 2011 December 2011 (9 months)
Architecting ChaRM with Retrofit in the Goodyear landscape. Creating and managing transports with Implementation project for ongoing
projects and
Maintenance Project for existing Live landscape.
SAP America as Run SAP Partner Data-Core Systems
May 2011 June 2011 (2 months)
Attended Solution Manager 7.1 training at SAP America headquarters. Data-Core, my company, is a Solution Manager 7.1 Ramp SAP Partner. I
look
forward to implementing the new version at customers in near future.
This was followed by attending SAP Sapphire 2011 at Orlando resulting in lot of networking and knowledge gathering on Solution Manager 7.1.
I have
architected Data-Core rampup of Solution Manager 7.1 by obtaining the software at rampup stage, configured it and building starter packs
on it,
examples ChaRM, CTS+, Implementaiton tools, Solutions, LMDB, SLD, CRM Web UI, Work Centers, Root Cause Analysis, Business
Process Documentation and Monitoring, Test Automation Framework. Rampup is continuing.

Brown-Forman, Louisville, KY
Solution Manager Architect
March 2011 April 2011 (2 months)
Project Objectives: Develop a framework for application testing utilizing SAP Solution Manager & HP Quality Center that allows for in-house
and
outsourced testing services.
Project Scope:
1. Define and document a testing strategy based on ASAP and Best Practices that leverages SAP Solution Manager & HP Quality Center
2. Define test management process and protocols for execution
o Project creation
o Business Processes that will need to be setup in Solution Manager
o Gap Analysis of existing test requirements & scenarios and fit with SAP Solution Manager and HP QC
o Best Practices for developing Test Cases & Test Data Design
o Execution framework for outsourced testing services (3rd parties)
3. Define Architecture strategy for Knowledge Management and Search
o Connection of Deloitte modeling tool BF Print to Business Scenarios to Test Scripts
4. Define Test Automation Blueprint
o Test Automation management capabilities and Implementation Roadmap
o eCATT versus HP QC versus Manual
5. Recommendations on use of Solution Manager in the context of clients Test Strategy for outsourcing
HD Supply, San Diego, CA
Solution Manager Architect
January 2011 February 2011 (2 months)
Evaluating and advising customer on ChaRM, Retrofit and Solution Manager in general in a highly customized CRM ChaRM environment as
GoLive of
ChaRM had been delayed by 2 months already including:
Advised upgrade of Solution Manager from existing SP18 to SP24
Drop plans to use highly customized SDMI Corrections document type in favor of more simplified SDMJ Normal Correction.
Helped reconfigure ChaRM for this purpose
Trained and advised customer on ChaRM and Retrofit SAP Best Practices
Advised having 3 cycles for ECC, PI, EP, SCM one for SDMJ Normal correction, one for SDHF Urgent correction and one for ongoing
project.
Retrofit from development system in primary maintenance project to development system in ongoing project
Closure to maintenance cycle and transfer change documents to next cycle
Utilizing Work Centers for Change Management, Incident Management & Implementation/Upgrade
1880, JFK Boulevard, 15th Floor,
Philadelphia, PA - 19103*tel: 408-660-7609
*web: www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com

CRM

Setup Retrofit proof of concept and documented roll out plans for production
Cross system object locking
Critical objects (how to handle)
Re-import of transports and cutover plans
External transports
Service Delivery thru Solution Manager (Issue tracking, Message processing, EoD, EW Health Check).
Impact of changing landscape (close cycle, change landscape TMS & Logical component, activate ChaRM & open a new cycle) Complex
ChaRM customization and status/profile changes resulting in creation of ZLFN, ZDHF, ZDMJ, ZDCR

ARIS Data Modelling, Architect and SAP to ARIS interfacing training, Software AG
December 2010 December 2010 (1 month)
Attended 3 ARIS hands on classes provided by Software AG in Washington DC. ARIS version 7.1 was used for the training.
1. ABD Business Process Modeling with ARIS Business Designer
2. ABA Management of ARIS Projects with ARIS Business Architect
3. A4SAPO Implementing Process-Driven SAP Solutions with ARIS for SAP Overview
Now I am thoroughly familiar on how to use ARIS 7.1 for Data Modelling with all features, how to manage ARIS environment, perform backups,
restores, manage users and security. I am also thoroughly trained on how to build and use bi-directional ARIS to SAP interface to transfer Business
Scenerios, Processes, Steps to SAP Solution Manager Blueprint. How to build Business Processes in SAP Solution Manager, transfer to ARIS,
modify/maintain Models in ARIS with all features available and reverse transfer to SAP Solution Manager for Blueprinting.
Solution Manager Architect
Johnson Controls Automotive, Plymouth MI
August 2010 December 2010 (5 months)
Implementing ChaRM functionality including following exceptions to out of the box functionality:
o Closure to maintenance cycle and transfer change documents to next cycle
o Support Notifications (custom fields added examples) - Region (NA, SA, EU), Team (MM,SD,FI CO), Type (Breakfix), Country (US, GDR etc)
o Reporting based on above fields
o UC, NC - Transport return codes
o Retrofit
o Cross system object locking
o Critical objects (how to handle)
o re-import of transports
o external transports
o impact of changing landscape (close cycle, change landscape TMS and Logical component, then activate ChaRM and open a new cycle)
o ChaRM customization of drop downs of fields in Urgent Correction, Normal correction, Support Notification. Thus creation of ZLFN, ZDHF,
ZDMJ,
Service Delivery thru Solution Manager (Issue tracking, Message processing, EoD, EW Health Check).
Implementation tools (Road maps, Projects Blue printing, Configuration, Document handling, Testing, eLearning)
SAP Solution Manager Architect at ACH Food Companies, Memphis, TN:
July 2010 to Oct 2011 remote & onsite:
Conducting project at ACH to upgrade Solution Manager to SP23, configure Solution Manager, HP Quality Center version 10, BPT, QTP 10,
SAP TAO 2.0.2.1. Transferred Blue Print from LiveModel to Solution Manager, updated Blueprint and configuration in Solman, transfer
Blueprint with transactions to HP QC for Testing. Performed scanning, scripting to test upto 50 transactions with HP QC, QTp and SAP TAO.
SAP Solution Manager Architect at Sybase:
April 2010 to May 2010, entirely onsite at Dublin, CA:
Working as Solution Manager Architect at Sybase, Dublin, CA. Sybase project is a new implementation of SAP products.
Currently involved with completing Basic configuration, Implementation tools - Roadmaps, Projects, Blueprinting, Document
Management customized Service Desk, Testing strategy and EWA. Following Run SAP standards to implement further
functionalities with Solution Manager. Realization phase starts early June.
Attended Sapphire 2010 at Orlando in May 2010.
1880, JFK Boulevard, 15th Floor,
Philadelphia, PA - 19103*tel: 408-660-7609
*web: www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com

Solution Manager Architect at Kennametal

April 2010
Advisor for resolving problems with transporting objects in External transports thru ChaRM documents and workflow. Helped
resolve issues in TMS setup holding up the GoingLive of ChaRM functionality for HCM.
Solution Manager Architect at Waters Corp
March 2010
Helped Waters Corp resolve many issues in their Solution Manager - Root Cause Analysis, Implementation tools (Template and
Implementation Projects, Testing, Test workbench, BPR), Service desk, Solution Monitoring (SMSY, SDCCN, EWA, Systems
Monitoring, Central system Administration, Service level reporting), Service delivery
Solution Manager Architect at Amtrak, Washington DC
February 2010 March 2010
Helped in ChaRM setup for ECC, build ChaRM reporting documents; knowledge transfer; implemented ChaRM, Incident Management and
Testing Work Centers with proper security; built project plan for ChaRM and entire landscape, Retrofit & CTS+ functionality for entire
landscape.

Solution Manager Architect at Novus Int, St. Charles, MO 63304

December 2009 January 2010
Implemented CTS+ in development and production environment for EP and PI systems. I have been requested to implement
entire landscape - ECC, EP, PI, BI and integrate with CTS+ in production.
SAP Solution Manager Architect at Nebraska Public Power District, Columbus, Nebraska:
July 2009 to October 2009, entirely onsite at Columbus, Nebraska:
As a SAP Solution Manager consulting contractor I designed, developed and implemented ChaRM and CTS+
at NPPD with a combined one Maintenance Project, Maintenance cycle for ECC 6.0, EP, PI (XI), BI initially in
development Solution Manager as a starter pack followed by implementing in production Solution Manager and
production 3 satellite systems each of ECC, EP, PI, BI. The change control management of Urgent and Normal
corrections of ABAP and Java changes is working for above products in production systems successfully.
SAP Solution Manager Architect at First Energy Corp, Reading, PA:
July 2009 to November 2009, onsite at Reading PA and remotely:
I have been retained by FirstEnergy Corp part time as a SAP Solution Manager consulting contractor. I am
helping develop a strategy and implementing the functionalities of Solution Manager with satellite SAP systems
of ERP, BI, EP, CRM, PI. The functionalities implemented are Root Cause Analysis, Solutions design,
Business Partners, Service desk/Incident Management including reporting, Issue/tasks tracking, Top Issues,
Expertise on Demand, Service delivery thru Solution Manager, Service Level reporting, CDMC (Custom
Development Management Cockpit). This would be followed by Change Control Management, Business
Process & Interface Management in 2010. We started by rebuilding the production Solution Manager. The
project is on going.
Senior Support Consultant and Solution Manager Architect
SAP America, Global Support, Palo Alto, California: August 1996 to May 2009:
SAP Basis, ERP system life cycle expert and SAP Solution Manager Architect with 13 years experience in
SAP products and 8 years in SAP Solution Manager very knowledgeable on SAP Best Practices for SAP
Projects implementations, handover to operations, change management, service desk, monitoring - managing
the full system life cycle. I implemented all functionalities of Solution Manager at over several Fortune 500
customers Implementation tools, Root Cause Analysis, Service desk, ChaRM, CTS+, Solution Monitoring,
BPM. I am certified in Run SAP, all End to End Solutions classes E2E040, E2E100, E2E200, E2E300,
E2E400. I have conducted many starter packs and project plans for Basic Configuration, ChaRM, CTS+,
Business Process & Interface Monitoring, Root Cause Analysis (Solution Manager Diagnostics). I have built
Business process monitors in an SAP Solution Manager and Enterprise Applications framework. I have
experience with Computer Associates Wily and SAPs solution manager extended diagnostics.
I have managed the Solution Manager booth at SAP Sapphire, TechED and provided presentations at ASUG. I
have authored and taught many E2E, Solution Manager, Basis, Administration and Performance tuning classes
as lead trainer, including as trainer in train-the-trainer classes. I am ITIL certified and conducted Customer
Competence Center (CCC) certifications for many SAP customers.
1880, JFK Boulevard, 15th Floor,
Philadelphia, PA - 19103*tel: 408-660-7609
*web: www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com

ChaRM for the

I joined SAP America in August 1996 EarlyWatch/GoingLive group as team lead. Since then I have consulted
Onsite & remotely on numerous customer projects with advanced support experience in the following areas:
SAP ECC, ERP, R/3, Netweaver administration, performance tuning, EarlyWatch; GoingLive Analysis,
Optimization and Verification; Basis, SD, MM, FI/CO, PP. Then in new dimension products Workplace,
Integrated ITS, CRM, SRM, EP, BI, ESS/MSS, IMS, IPC, Solution Manager. DBA support activities on
databases - Oracle, Informix, MS SQL server, DB2. I can perform detailed SQL analysis with traces to find
resource consuming programs and transactions to restore the health of the production systems.
I worked as Escalation Manager with many critical customers. Worked in SAP Backoffice in lead roles and
Judged escalations. Conducted services on-site including Solution Manager Basic, ChaRM, CTS+, SMD
Configuration and training sessions, Feasibility Checks (FCs), Technical Integration Checks (TICs), Business
Process & Interface Automation Management (BPIAMs), Business process performance optimizations
(BPPOs), Solution Management Assessment (SMAs), Business process performance optimizations (BPPOs),
Support Operations Competence Assessments (SOCAs) and Support Operations Review Assessments (SORAs).
PROFESSIONAL EXPERIENCE
AUG 96 TO May 2009: SAP America, Palo Alto, California.
Solution Manager Architect.
I have taught several E2E classes E2E040 Run SAP, E2E100 Root Cause Analysis, E2E200 Change Management, E2E300 Business Process
Management, Advanced Service Desk and Change Request Management (ChaRM) to customers. Being Run SAP Certified, taught several
classes to SAP consultants, customers, partners and conducted Run SAP assessments at over 20 Fortune 500 customers.
Consulted and conducted many on-site services at customer site Technical Integration Check (TIC), Solution Management Assessment
(SMA), Solution Management Optimization (SMO), SAP Operations Readiness Assessment (SORA), and SAP Operations Competence
Assessment (SOCA). Solutions Manager advanced customer trainings and Business Process Configuration.
Consulted and conducted Solution Manager Basic, Change Request Management (ChaRM) and CTS+ Configuration and install at many
customers like John Deere, Caterpillar, Delphi Automotive, California State University Chico, Kimberly Clark, HP, Chevron-Texaco, ExxonMobil, Halliburton, Petro-Canada, Nike. Solutions Manager advanced customer trainings and Business Process Configuration. I taught
Advanced Service Desk and Change Request Management (ChaRM) to customers. I wrote the end-to-end Service Delivery thru Solution
Manager Class in Germany and helped roll it out in USA by conducting many classes. I am thoroughly competent with Implementation and
Operations Tools, CCMS monitoring, Service Desk, Testing with HP Quality Center and integration with Solution Manager, HP BPT, HP QTP,
SAP TAO, Business Process & Interface Monitoring, Change Control Management with CTS+ & Retrofit, Root Cause Analysis (SM
Diagnostics),
Business Process Change Analyzer (BPCA), Custom Code Management Cockpit (CDMC) functionalities of Solution Manager 7.0, Support
Packs 15, 16, 17, SP18 EHP1, SP19. I have been responsible for Solution Manager Support Packs 15, 16, 17, 18, integration testing of several
functionalities and release. I have configured and tested all functionalities which are part of Enterprise Edition (Retrofit, Solution
Documentation Assistant, Testing, Implementation tools).
EarlyWatch GoingLive Project Lead and Senior Staff Consultant in Global Support (Technical Core Competence group). Worked on
several customer projects with advanced support experience in the following areas: R/3 administration, EarlyWatch; GoingLive Analysis,
Optimization and Verification; Basis, SD, PP, ESS/MSS, ITS, CRM and SRM, Solution Manager. Worked on databases Oracle, Informix, MS
SQL server. I worked as Escalation Manager with many critical Fortune 500 customers.
I de-escalated many customers. I installed Web servers, ITS servers, R/3 on various operating systems and databases. I upgraded R/3, applied
patches and Notes. Thoroughly familiar with mySAP R/3 systems administration on various Operating Systems HP-UX, Sun Solaris, Dec
Unix, IBM AS/400, IBM OS/390, IBM OS/6000, NT. Trained on databases Oracle 10.x, Informix, MS SQL, IBM DB2. Obtained training with
SAP classes on SAP Basis, Logistics (SD, PP, MM, PM, FI/CO), ABAP classes. I am thoroughly familiar with tuning Web servers, ITS servers,
databases, operating systems and R/3 parameters on all SAP platforms. I obtained extensive experience on tuning various mySAP applications
on SCM, BW, BI, CRM, ESS/MSS, SD, PP, FI, CO, MM, PM.
Tuned systems for problems in areas of MRP, Variant Configuration, Classification, Pricing, Shipping, Billing, Archiving, Profitability
Analysis, Cost Accounting, Payroll, Time sheets, Vertex tax package with the help of SAP Note searches, SQL and ABAP tracing of
transactions, R/3 monitors and TCC Tools. Tuned expensive SQL statements. Conducted many stress tests on customer systems. Familiar with
Mercury Load Runner for stress testing. Visited Waldorf and Rot, Germany many times for training, obtaining certification and providing 3rd
level support. Authored & taught several E2E, Solution Manager, Basis and Performance tuning, SAP R/3 classes to customers, for example,
SM100, E2E200, SAP50, BC315 Workload Analysis, and BC350 Workplace.
1880, JFK Boulevard, 15th Floor,
Philadelphia, PA - 19103*tel: 408-660-7609
*web: www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com

NOV 95 TO AUGUST 96: CIRRUS LOGIC, Fremont, California.

Senior Staff Analyst & DBA for Corporate databases in INFORMIX Online 7.12, AS400, MS SQL ver 6
Designed and Implemented the Corporate DATA WAREHOUSE on Informix. Created Data Warehouse schema and tables with Erwin 2.5 of
Logic Works. Implemented automatic transfer of data from numerous AS400 financial tables to DATA WAREHOUSE Informix tables on SUN
Solaris. Utilized InfoPump software of Platinum Technology on Windows NT server with MS SQL database. Developed many scripts on
Infopump for the purpose. Developed programs on Sun Solaris with PERL.
JUNE 91 TO NOV 95: SEAGATE TECHNOLOGY, Scotts Valley, California.
Senior Staff Analyst & DBA for Corporate databases in Oracle 7.1.3, Ingres 6.4/05 and DEC DBMS. I Supported Oracle, Ingres and
DBMS/MANMAN databases in Scotts Valley, Oklahoma City, Amsterdam, Singapore, Thailand, Malaysia, and India. I provided Systems and
Network management of corporate sites VAX-clusters.
RELATIONAL DB: Duties included designing, creating, maintaining 75+ databases in CLIENT/SERVER environment, developing database
schemas, SQL Query Optimization, Data Modeling, Database Normalization and Tuning of multi-node world-wide installations.
ORACLE: Installed Oracle 7.1.3 on Seagate servers. Installed Oracle Developer 2000 on PC's. Trained for and performed Oracle database
administration for in-house databases including setting up the environment, adjusting shared memory parameters, installation of Oracle
RDBMS, Oracle PRO*C, SQL*Net, SQL*Plus, PL*SQL. Startup and shutdown of Oracle instances using SQL*DBA. Analyzed trace and
alert files in troubleshooting. Performed Oracle database backup and recovery including partial backups. Utilized Import and Export,
sql*loader utilities for database and table creation, recovery and move to other servers. Applied patches when needed for Oracle RDBMS,
SQL*Net. Performed above tasks on Oracle installed on DEC Axp 64 bit machines running DEC Unix V3.2B. Installed and familiar with
Oracle Developer 2000 tools.
INGRES: DBA for over 120 Ingres databases of Seagate world-wide. Responsible for all scripts for regular modify/optimize, maintenance of
tables, daily reporting of the state of the tables - overflow. Developed scripts for sysmod, checkpoint, rollforward and recovery of databases.
Unloaded, reloaded databases, moved objects, tables for ownership changes and turnovers to production from development. Trained developers
in Ingres. Recovered from database and table corruption. Maintained Ingres-net.
DBMS/MANMAN: Senior Staff Analyst & DBA of DBMS Corporate databases of Seagate. Resource for other sites for upgrades, CDD and
database maintenance. Visited various sites for upgrades, unloading, loading, splitting databases, removing extents. Maintained over 80 DBMS
MANMAN and non-MANMAN databases. Designed, setup and controlled development and production environments, conducted turnovers.
Upgraded MANMAN at various sites which involved major MANMAN code changes, upgrading DBMS, CDD, TDMS, Fortran, VMS. Tuned
all databases. Thoroughly familiar with ERP Manufacturing software of MANMAN including OMAR, MFG, Projects, Fixed Assets, GL,
Repetitive, Physical Inventory.
SYSTEM MANAGEMENT/MIS MANAGER: Performed as System Manager for a 7-VAX cluster - 9210, 7730s, 4700, 4600, 8800 and
about 15 VAXstns 2000/3000/4000 series.
OCT 89 TO JUNE 91: GENCORP AUTOMOTIVE, Shelbyville, Indiana. SYSTEMS INTEGRATOR. Systems Manager on a 4-VAX cluster,
and LAN Administrator of a 90 PC Novell network, with Netware operating system. Database Administrator for Ingres 6.3, DBMS/MANMAN
7.0, RS/1 systems on the VAX. Made MANMAN code changes with VAX Fortran. Developed VAX C programs with Embedded SQL to
collect real-time ERIE & HOESCH press data in Ingres tables via Allen Bradley PLCs, Nematron PCs, DEC Servers, DECNET & 6001
NET/VMS. Maintained EASEL software to enable touch screen terminals send data from PCs to VAX via MOBIUS. Tuned all VAXes.
Responsible for VAX and PC network backups. Programmed scrolling signs, networked PCs. Upgraded VAXes to VMS 5.31, installed new
versions of layered products, Ingres 6.3, RS/1. Designed, developed with DBASE-IV & installed PC network based payroll system.
Implemented security on all systems. Developed UDMS 4gl applications. Maintained Spectrum HR system on PC network. Responsible for
hardware maintenance. CC-Mail DBA.
JUNE 86 TO OCT 89: ELECTRONIC DATA SYSTEMS CORP.
SYSTEMS ENGINEER, Project Leader and Supervisor, TSD, Indianapolis, Indiana (Jan 88 to Oct 89): Developed on hardware VAX 8700,
785, on QAIS System Design & maintenance for Allison Gas Turbine Plants. Developed systems with Ingres 6.3, Oracle, RDB, FORTRAN,
VMS, SMARTSTAR. Enhanced software performance. Chairman of Regional VAX Tools committees. Developed a real-time Fuel Injection
Test System for Caterpillar R & D in Peoria, Illinois. Project was VAX Stn II GPX, VAX Fortran, GKS based.
SYSTEMS ENGINEER, Delco Electronics account, Kokomo, Indiana (Jun 86 to Jan 88). Manufacturing Systems Engineering, Audio
Systems & HVAC. Developed on hardware VAX 8650, 780, PDPs, LTXs on Factory Management Process Control System with PL/I and
DATATRIEVE, Statisical Process Control design with VAX FORTRAN. Designed custom statistical charts - X-bar R, Histogram, Pareto C, P,
nP with ReGIS graphics and RGL (ReGis Graphics Library). Designed and implemented VAX and PC based plant-wide Barcode project with
PASCAL. Developed VM/CMS based FOCUS database for barcode project.
MARCH 85 TO MAY 86: INFORMATION INDUSTRIES INC., Kansas City, Missouri,
1880, JFK Boulevard, 15th Floor,
Philadelphia, PA - 19103*tel: 408-660-7609
*web: www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com

SYSTEMS ENGINEER. One year contract with FISHER CONTROL INTERNATIONAL, INC., Austin, Texas as Senior Software Design
Engineer, Control Room Instrumentation, Reasearch and Engineering. Developed on VAX 780 using VMS and VAXeln Operating Systems.
Developed Systems with DEC CMS, MMS and Mac project. Developed software design features on Fisher's new series of PROVOX Operator
Consoles, multiplexers, programmable controllers, data concentrators, unit operations controllers and based on DEC Microvax, designed for
real-time process control.
JAN 80 TO FEB 85: TEXACO Inc., Port Arthur Refinery and Chemical Plant, Port Arthur, Texas. MECHANICAL DESIGN ENGINEER,
Utilities Division. Responsible for development and maintenance of real-time software for plant-wide energy management, fuel accounting
systems on Data General MV8000, MV10000 Computers, IBM PC. Developed programs in FORTRAN, including color graphics with Texaco
Screenpak, Graphpak & TDACS for plant fuel accounting data base, utilities forecasting and power station operations. Responsible for
Systems Management of Data General Computers.
AUG 78 TO JAN 80: UNIVERSITY OF ARKANSAS, Fayetteville, Arkansas. Graduate Assistant. Teaching Engineering Graphics Theory and
Lab.
DEC 69 TO JUN 78: INDIAN OIL CORPORATION, New Delhi, India. Operations Engineer. Responsible for operations and maintenance of
mechanical and electrical equipment, supervision of construction on projects.

1880, JFK Boulevard, 15th Floor,

Philadelphia, PA - 19103*tel: 408-660-7609
*web: www.datacoresystems.com *e-mail: subhash.jetley@datacoresystems.com