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Staff Handbook
This handbook is a guide to assist you with functions of your job whilst working at
Texas A&M University at Qatar (TAMUQ).
It is a guide to aid you through different departments by directing you to useful
links
If you feel this book is missing some items, please contact the person on the
bottom of the page concerned.
(Congratulations to Qatar for winning the Fifa World Cup Bid 2022)
This Staff hand book has been developed by the staff hand book committee. Thanks goes to Amanda Field. Carol
Ketchijian , Ehsan Nagi, Ghada Hamed, Karen O'Driscoll and Lody Mattar for all their hard work.
Contents
Academic Affairs
Admissions
Building & Operations
Dean & CEO
Finance
Human Resources
Information Technology
Library
Marcomm
Oasis
Qatar Support Office (QSO)
Student Affairs
Contents Page 3
Academic Affairs
Academic Affairs responsibility are the students and faculty.
They deal with the following items, which can be located on their ABC'S of
Advising
http://marhaba.qatar.tamu.edu/Depts/academicaffairs/Pages/default.aspx
You can contact academic affairs at
academicaffairs@qatar.tamu.edu
ABC's of Advising
A
a)
b)
c)
d)
e)
f)
g)
h)
Academic Advising
Academic Affairs
Academic Calendar
Academic Recognition
Academic Services office
Add/ Drop Classes
Adjustment forms & Procedures
Aggie Gateway / Opportunity Program (AGP/
AOP)
i) Aggie Honor Code / Academic Integrity
j) Attendance Policy
B
a) Blocks
C
a)
b)
c)
d)
e)
f)
g)
h)
D
a)
b)
c)
d)
Degree Evaluation
Degree Plans
Directed Studies Courses (485)
Dismissal (see probation)
a)
b)
c)
d)
E
E-Mail communication
Employment
Engineering Scholars Program (ESP)
Equivalency form & Procedure
a)
b)
c)
d)
e)
f)
F
Faculty Advisors
FERPA
Financial Support
First Year Grade Exclusion
Foreign Language Requirement
Forms
Academic Affairs
Academic Affairs responsibility are the students and faculty.
They deal with the following items, which can be located on their ABC'S of
Advising
http://marhaba.qatar.tamu.edu/Depts/academicaffairs/Pages/default.aspx
a)
b)
c)
d)
e)
f)
N.
a) New student orientation
G
Grade Changes
Grade Point Ratio (GPR)
Grade Policies
Grade Requirements
Grade Waiver
Graduation Process
O.
a) OASIS
H.
a) Holds
b) Honors Program (see ESP)
c) Howdy Portal
I.
a) ImageNow
b) Integrated Degree Plan
c) Internships
L.
a) Letters of Enrollment & Academic Standing
b)
c)
d)
e)
M.
Majors
Midterm Advising
Midterm Grades
Minor Programs & Forms
P.
a) Pre-Registration
b) Pre-Requisites forms
c) Probation
a)
b)
c)
d)
R.
Registration
Registering Courses
Rosters
Rules
a)
b)
c)
d)
e)
f)
g)
h)
S.
Scheduling
Scholarships
STLC
Student Engineers Council (SEC)
Student Organizations
Study Abroad Program
Substitutions
Summer Courses
Academic Affairs
Academic Affairs responsibility are the students and faculty.
They deal with the following items, which can be located on their ABC'S of
Advising
http://marhaba.qatar.tamu.edu/Depts/academicaffairs/Pages/default.aspx
a)
b)
c)
d)
T
Time Management
Transcripts
Transfer Credit
Tuition
U.
a) University Core curriculum
b) University Curriculum
committee
c) University Departmental
Clearance form (see
graduation Process)
W.
a) W- Courses
b) Websites
c) Withdrawal
Admissions
The Office of Admissions & Records supports the recruitment, retention, and
graduation of highly qualified and diverse engineering students. The office
accurately and effectively collects, retains, and preserves the integrity and
confidentiality of student academic records according to university policies
and procedures with the highest level of professionalism and customer service.
If you require further information, please contact admissions
on +974.423.0043 email; admissions@qatar.tamu.edu
Contents:
Online application website
When to apply
Supporting documents (requirements), Essay, Resume.
Admissions Tests and competitive scores
Application fees
Reference forms
Tuition fees
Housing
Financial aid
Residence permit for International students
Immunization
Tour request
Admissions contact list
Admissions Page 8
Please respect the application deadlines. Texas A&M University at Qatar is very
strict about the application deadlines. We encourage all applications to be
submitted as early as possible. We consider an early application as a good
indication of keen interest in attending Texas A&M University at Qatar.
Admissions Page 9
Please submit your application and all supporting documents, including all test
scores, on or before March 1. Applications will not be accepted after this date.
For Transfer Applicants: Transfer applicants can either apply for the
fall or spring semester.
*Fall admission is open between January 15 and April 1. The
application deadline is April 1. Please submit your application and all
supporting documents, including all test scores, on or before April 1. Applications
will not be accepted after this date.
*Spring admission is open between October 1 and November 15. The application
deadline is November 15. Please submit your application and all supporting
documents, including all test scores, on or before November 15. Applications will
not be accepted after this date.
Admissions Page 10
Reference forms:
One form must be completed by your mathematics or science teacher while the other one can be
completed by a school administrator or teacher.
We cannot accept references from relatives and friends.
You should check with your reference whether they will return this form to you, or send it
directly to the University.
The form must be enclosed in a sealed envelope.
Admissions Page 11
Admissions Page 12
Admissions Page 13
Tuition Fees
Tuition fees:
Tuition fees for the academic year 2010 - 2011 (fall and spring semester only) is
QR 72,100 (US$ 20,000) for non-sponsored students and QR 146,000 (US$
40,000) for sponsored students. Please note that these figures are subject to
change.
Tuition fees for summer courses is dependant on course credit hours. For current
summer course fee please contact Dr. Eric Wilson at Eric.wilson@qatar.tamu.edu
Admissions Page 14
Student Housing
Qatar Foundation does supply students with housing; but occupancy is on a limited basis
Dorms cost:
cost around QR 14,000* (US$ 3835) per academic year.
*This cost may increase on a yearly basis, and all cost are subject for reviews
Admissions Page 15
Admissions Page 16
Admissions Page 17
Immunizations - Students
Texas A&M University at Qatar requires immunizations and the submission of
immunization records as a requirement for class registration.
International students (students in Qatar for the sole purpose of attending
TAMUQ) are required to submit immunization records to the Counseling and
Wellness Program in order to register for courses.
Students should be screened for TB and submit the results to the Counseling and
Wellness program coordinator before registration for classes.
For more information, please consult the following link for more information:
http://www.qatar.tamu.edu/counseling/assets/PDFs/letter_to_students_about_new_
QF_immunization_policy.pdf
If you have questions, please contact stepen.watson@qatar.tamu.edu via
email. All of this information can also be accessed via the Student Wellness
Program website at http://www.qatar.tamu.edu/counseling/health.aspx
Admissions Page 18
Admission Tours
Admissions can give tours for the Texas A&M University at Building Building for
new students and parent.
To apply for a tour go to the following URL:
http://www.qatar.tamu.edu/forms/TAMUQ_CampusTourRequest.aspx
Admissions Page 19
Contents:
MAPS
BUILDING LAYOUT
Ground Floor
First Floor
Second Floor
Third Floor
ID
VAP
Car Permits
What is needed to Obtain Car Permit
How to apply online
When is a good time to renew your permit
How do I know it is ready for collection
Where do I collect the permit
SUPPORT SERVICES/MAINTENANCE
Air Conditioning
General queries
Cleaning
Electrical
TRAINING
Protocol for New Employee Training
New Employee Training
Miscellaneous Training
VISITORS
Vendors
Guests Individual
Guests Groups (5 people or More)
EVENTS
Security
Signs
Table
Tablecloths
MAIL
Your Mail
Personal Mail - Flat
Business Mail Flat
Personal Mail Package
Business Mail - Package Questions
CONTACTS
Building Operations Contact Details
Handyman
Lights
Building Layouts
ID Renewal/ new
Changing Offices
If you are moving into a new office, please fill out the Change of Access form with the details of
your new office number and any additional offices you need access to and bring to Suite 225
Building Operations for processing.
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%20Documents/FORMS%20-%
20Building%20Access/Change%20in%20Building%20Access%20Rights%20-%
20EMPLOYEE%2015.7.2010.pdf
If you forget your ID
If you forget your ID, you cannot enter the underground Garage, you will have to park your car
in the visitors car park (see map). When you come in the building, you will have to sign in with
your Qatari ID.
Car Permits
Car Permits (Vehicle Access Permits)
We look after the management of the Car Permits from QF. These permits are required to gain
access into Education City.
What is needed to obtain a Car Permit TAG?
You need to have your Residence Permit (RP), your uin number and contact details if you then
complete the form use this link http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%
20Documents/Vehicle%20Tag%20Application%20june10.pdf
And bring the completed form to OBO suite 225 when you will receive your TAG
Car Permit TAG Renewal
There is no expiration date on the tag so there is no need to renew. However, when you are
leaving TAMUQ you are required to hand the tag back to OBO.
When will the Car Permit TAG be ready for collection?
Normally within 24 hours depending on the number of applications received at OBO. When they
are ready for collection, you will receive an email from Karen ODriscoll to come and collect.
Where do I collect my Car permit?
From the Office of Building Operations on the second floor, suite number 225
Support Services/Maintenance
For any problems you might experience in the building, you can contact the
Facilities helpdesk to request help under any circumstances.
Air Conditioning problems, temperature too hot or too cold, please send an email
to facilities@qatar.tamu.edu explaining the problem. This is a helpdesk system and
your ticket request will receive a number, this will help with tracking and
management of your ticket.
Office Room Signage, if you are new or move to a new office, we can make new
name plates please email the complete details, your name, title, department and
your office number to facilities@qatar.tamu.edu
Cleaning, if you need cleaners to help with some cleaning issues, you notice a spill
on corridor, trash bins are full, no toilet paper in ladies/gents restrooms and other
general cleaning enquiries please email to facilities@qatar.tamu.edu stating where
you need the cleaners to go and the purpose .
Electrical problems for example, if you have no power in your switches or your
leads or maybe you have some blown light bulbs in your office, please email
facilities@qatar.tamu.edu stating where you are located and we will send an
electrician to help with the problem for you.
Other items that can be handled by Facilities are Handyman items such as hanging
pictures, fixing drawer units in desks, fixing cabinets, replacing locks in cabinets,
desks and doors and installing shelves.
If the problem is more serious, we will send work requests to QF directly to fix the
problems we have throughout the building. These can take some time to complete.
FOR EMERGENCIES PLEASE CALL 44230032
Safety Training
Training
All new employees must complete the new employee safety training course; see
the link for new employee training protocol:
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%
20Documents/PROTOCOLS%20and%20PROCEDURES/PROTOCOL%20-%
20New%20Employee%20Training.pdf
It involves all safety procedures in relation to your work. Topics included are: fire
safety, evacuation procedures, fire alarms, and basic First Aid. To register for this
course follow this link to see the dates and times of the course:TAMUQ Training
Any miscellaneous training needs can be discussed with David Onchagwa our
HSSE manager by emailing him at david.onchagwa@qatar.tamu.edu
>
Visitors
If you have visitors coming to see you from time to time it is important to advise
security of this to avoid unnecessary hold ups when they enter the building.
One person - If you have one person please fill out the individual visitor request
use link:
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%
20Documents/TAMUQ%20VISITORS/FORMS_Individual%20Visitor%
20Registration%20Form.pdf
Group of 5 Persons plus - fill out the group request form but only put the group
Focal Point:
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%
20Documents/TAMUQ%20VISITORS/FORMS_Group%20Registeration%
20Form.pdf
VIP Garage Parking
If your visitors require VIP parking in the underground garage, please fill out the
Parking Request Form, see link and follow instructions:
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%
20Documents/FORMS%20-%20Building%20Access/Garage%20Access%
20Visitors%2015.7.2010.pdf
Events
Events
When you have an event you need to complete the Event Request Form use this link
http://marhaba.qatar.tamu.edu/Depts/marcomm/Department%20Documents/Events%20and%
20Catering/Event%20Forms%20and%20Templates/Event%20Reservation%20Request%
20Form.pdf
The Events are managed by Marketing and Communications department. See Marcomm page for
further information
Signage
Signage for your event is the responsibility of Building Operations and will be given to the
Falcon movers, when sign stands are requested. Building Operations will place the printed signs
in the stands when you send them the day before the event. The signs and stands are removed
after the event.
Chairs, Tables and Table clothes
Does your event require any extra chairs, tables and table cloths other than the caterers? Then on
the event form you complete the details of how many are needed. The Office of Building
Operations manages extra tables and chairs and TAMUQ tablecloths. These are set up prior to
the event and removed afterwards.
Security
We need to know beforehand the names of the people attending the event or a focal point if the
group is more than five people. This needs to be provided at least 24 hours in advance. Contact
Facilities on Facilities@qatar.tamu.edu
Building Operations will advise Shipping & Receiving of your location within the building so
that your mail will be delivered to your departmental mailbox. There are two delivery / collection
times 10.00am and 2.00pm. Each department has two mailboxes for incoming and outgoing
mail. When mail is placed in the mailbox, the red flag is raised to make you aware of this.
Likewise when you want send mail you place your mail inside and raise the flag notifying
shipping of this.
Shipping and Receiving is located on the ground floor room 006 Contact Rami at Ext 095.
Please use this link to view the presentation on the mail procedures at TAMUQ:
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%20Documents/SHIPPING%20%
20RECEIVING/Shipping%20and%20Recieving%20Presentation%20Rev.2.pptx
Personal & Business Mail Flat
All flat mail, whether personal or business, will come through Qatar Support Office in College
Station (if you come from the USA). Please note all DVDs and Magazines are separated by
QSO prior to shipment due to customs controls here in Doha, thus avoiding any delays on
documents. If you come from a country other than the USA, your mail will probably arrive by
courier to Doha, without the service of separating DVDs and Magazines.
Personal Mail Packages
When you order personal items for delivery to TAMUQ you can use FedEx, UPS or another
courier company to ship directly to Doha. You cannot ship personal packages through the QSO.
When your items arrive, Shipping and Receiving, will notify you by email. When you collect
your items you will be advised of the cost.
Business Mail Packages
When you are ordering items for business you can either request direct delivery by FedEx or
another courier company. You may also use the Aramex address for shipping business packages.
When your items arrive, Shipping and Receiving, will notify you by email.
Shipping Address
The Aramex shipping addresses to use when ordering online, please note there are two accounts
one for the USA and one for the UK depending on where you are purchasing your items from:
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%20Documents/Forms/Admin.aspx?
RootFolder=%2fDepts%2fBldOps%2fDepartment%20Documents%2fSHIPPING%20%
20RECEIVING&FolderCTID=&View=%7b8E31B990%2d7660%2d4F84%2d8A1A%
2d7B39E292DFA5%7d
Receiving Business Packages
When your business package arrives in Shipping & Receiving you will receive an email to
advise you that it is ready for collection, you will also receive an acknowledgement form to be
completed by you and signed by your supervisor. This is to ensure that the shipment is charged
to the correct department. Please see link for the form:
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%20Documents/SHIPPING%20%
20RECEIVING/Package%20Receiving%20%20Acknowledgement%20Form.pdf
Scheduling meetings
Driver arrangement
Dean and CEO event engagement
Executive Management chart
Please refer to Travel and Leave Request Procedure for Business Travel
on marhaba/Departments/Finance/ Documents/
Templates
University templates can be located on marhaba/Departments/Marketing,
Communications and Events/Documents/Templates
Scheduling meetings
Meeting with the Executive Directors
Meeting requests should be submitted directly to the Executive Management
assistants via e-mail. A confirmation with an e-calendar appointment will be
followed.
Driver arrangement
Finance
The Office of finance and the office of Budget and
Compliance supports the finance requirements for Texas
A&M University at Qatar, this includes all finance needs for
staff and faculty.
PURCHASING
Submit a request
Form
Currency limit restriction
Get a quote
Procurement guidelines
PROCUREMENT CARDS
Finance Page 38
Petty Cash
Can I take Cash Advance?
Petty cash is up to 500QAR. Cash advances are not given. If
several items are being submitted at one time and the total is
over 500 QAR a check must be requested from Accounts
Payable instead of petty cash being given.
Where can I find the Petty Cash Request form?
The department completes the Petty Cash Request form which
can be found on Marhaba
at: http://marhaba.qatar.tamu.edu/Depts/Finance/Department%
20Documents/Petty%20Cash%20forms/Petty-Cash-Request.pdf
Finance Page 40
Travel
Where can I find per diem information?
Per Diem information is found in Marhaba under Finance
department quick links.
Per Diem for Foreign Travel:
http://finance.tamu.edu/fmo/travel/docs/reimburse-foreign.asp
Per Diem for US Travel:
http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentId=
17943&contentType=GSA_BASIC
Can I claim fuel for my personal car?
No, you can claim mileage for a personal car but not fuel.
Finance Page 41
Finance Page 42
Pro Card
How do I apply for a procard?
Finance Page 43
Purchasing
How do I submit a request to procure goods/services for my department?
Please click the link
http://marhaba.qatar.tamu.edu/Depts/Finance/Pages/HRDocuments.aspx and use
the appropriate form which will need to be signed by the department head and then
submit it to Budget and Compliance Office for final approval.
How do I know which form to use?
For procurement purposes, there are only two forms one over $5K and the other
below $5K. Use the one based on the dollar value of your request or order.
Finance Page 44
Human Resources
General TAMUQ Human Resources Frequently Asked Questions
Leave
Deployment /Redeployment Allowance
Home Leave Allowance
Non-Resident Travel Allowance
HRIS
Employment and Contracts
Relocation/New Employee Arrivals
Personal Health Insurance
Immigration and Transportation
Useful Links
Emergency Contact List
HR Page 45
Leave
Q. Where can I find the leave benefits for locals and Non-US Expats?
A. the leave benefits for locals and Non-US Expats is available on the Marhaba-HR Documents as Leave Benefits for
Local and Non-US Expat
Q. I worked one day during an official holiday, but I did not see a credit on my Comp. Time
balance. Why?
A. If you worked during a University official holiday, your direct supervisor needs to inform HR so you can be granted
Comp. time for that day if eligible.
Q. When does my Comp leave expire?
A. 12 months after you have earned it. For example, you must use your 8 hours of Comp time earned on July 4,
2007, before July 3, 2008.
Q. Can I use vacation before my 6 months employment period is over?
A. No, you can not take vacation until then, but you can use sick leave, if you need to, or leave without pay. If you
are traveling outside Qatar, you may use Deployment/Redeployment allowance.
Q. Who do I contact if my SSO account is completely locked?
A. Only Central Administrators can unlock your SSO account. Please send a request to TAMUQ-HR. Your account
will be reset and a new password will be sent out to your TAMUQ e-mail address.
Q. When I tried to login to SSO, a "Password invalid. Account will be locked in 2 more attempts. (Error:
6705)" error message appeared on the login screen. What do I do?
A. That means you have tried to login to SSO with a wrong password. If you try to login with the wrong password
two more times, your SSO account will be locked and only the Central Administrators for SSO can unlock your
account. If you have forgotten your password, try I forgot my password on the login page. It will ask you to enter
your UIN, date of birth and ask some personal questions. A new password will be sent out to your e-mail.
Q. My total years of service are not correct in LeaveTrack or HRIS. How do I get them corrected?
A. Please contact Human Resources Department at TAMUQ.
Top
HR Page 46
Deployment / Redeployment
Q. Where can I find the definition of the Deployment / Redeployment allowance rule?
A. Click http://rules-saps.tamu.edu/PDFs/31.03.99.Q1.pdf under the main TAMU rules.
Q. Who is eligible for Deployment /Redeployment Allowance?
A. All TAMUQ budgeted full-time employees are eligible.
Q. How do I check my Deployment/Redeployment allowance balance?
A. All employees must submit deployment/redeployment allowance requests through HRIS.
Q. What is the difference between Deployment/Redeployment allowance and vacation?
A. Deployment/Redeployment is NOT leave. It is an allowance that TAMUQ employees can use in conjunction with
their personal or business travel outside Qatar as outlined in TAMUQ Rule 31.03.99.Q1. Leave is the hours you get at
the beginning of each month that you can carry forward to next year.
Q. How many days of Deployment and Redeployment can I use? And when?
A. You can use up to five work days (40 hours) of deployment at the beginning of your trip from Qatar and five work
days (40 hours) of redeployment at the end of your trip to Qatar.
Q. Do I have to use D/R all in one trip?
A. No, you can divide the allowance among your trips during your employment year.
Q. When does my employment year start?
A. Your employment year starts from the effective date of your TAMUQ contract.
Q. Can I carry my Deployment/Redeployment allowance to my next employment year?
A. No, your unused Deployment/Redeployment balance expires at the end of your employment year.
Q. Does D/R expire at the end of the fiscal year or my employment year?
A. It expires, if not used, at the end of your current employment year. (For example if your hiring date is February
1, 2007, you have five work days of Deployment and five of Redeployment to use by January 31, 2008. Otherwise,
you will loose them and start a new D/R balance on February 1, 2008.
Q. Can I use Deployment/Redeployment before my 6 months employment period is over?
A. Since Deployment/Redeployment is an allowance and not leave, you may use it if you are traveling outside Qatar.
HR Page 47
HR Page 48
HR Page 49
HRIS
Q. What is HRIS?
A. The Human Resources Information System (HRIS) is an application intended to aid both TAMUQ HR and TAMUQ
Employees in the management of the related information.
HR Page 50
HR Page 51
Q. I have made an offer to a new employee who will be relocating to Qatar soon. Where does the
relocation process start?
A. As soon as the new employee accepts the offer, he/she needs to work with the Qatar Support Office in order to
start coordinating the relocation process, such as immigration documents, shipping, air tickets, etc. Please
contact Director of the Qatar Support Office at patti.urbina@qatar.tamu.edu, International Programs Office, Texas
A&M University, Mail Stop 4251, College Station, TX 77843-4251, 979-845-2297 Phone, 979-845-4824 FAX.
Q. Where do I find information about new employee arrivals relocating to TAMUQ?
A. Look in the share drive for "TAMUQ Travel List" Excel sheet. The relocators details including arrival date and time,
housing, cell phone number, visa status, etc., are available on the New Employee Arrivals tab.
Q. What is the TO DO list for new employee arrivals relocating to TAMUQ?
A. If you are a new employee relocating to TAMUQ from outside Qatar, the To Do list once you arrive in Doha is as
follows:
1. Driver picks you up from Doha airport and transports you to your new home in Qatar.
2. You will be loaned a cell phone, which will have emergency contact numbers. You will also be provided a welcome
packet with a map of Doha and Marhaba with useful information about Qatar, and a TAMUQ phone directory list.
3. You will also be provided with a rental car, if eligible. The car key will be at the security gate of the compound
and parked in your parking lot.
4. You can drive to TAMUQ or ask the driver to pick you up the next morning.
5. The first person you should see is the Administrative Assistant of the Department for which you are employed.
7. The Administrative Assistant will take you to the following TAMUQ Departments:
-HR for Immigration orientation.
-IT for an IT account setup.
-Facilities to get an access card to the building.
-Reception desk at the Executive Office to get a car sticker to access the main gate.
-Finance to fill in a direct deposit form or any other Finance forms required.
Q. What immigration documents do I need to prepare for orientation?
A. It is recommended to have the following immigration documents in hand as soon as you can:
1. Original passport(s)
2. 14 passport size photos (If you wear glasses while you drive, your photos must be taken with your glasses on)
3. Copy of the blood type
4. Original Police Clearance Certificate + 20 Qatari riyals to get it notarized by the Ministry of Foreign Affairs.
5. Original home country driving licenses.
6. 150 Qatari Riyals (temporary driving license fees)
1-3 are required for the employee, spouse and each dependant, while 5 &6 are only required for the employee and
his/her spouse.
Q. How do I get a vehicle access permit to the Education City?
A. Complete the Vehicle Tag Form/Security access, attach a double side copy of your Qatar ID. Send completed form
with proper documents to the office of Building Operations Suite 225.
HR Page 52
HR Page 53
HR Page 54
A. If you decide to buy a car, you will need a No Objection Letter from QF.. Send a request to TAMUQ-HR to prepare
it for you.
Q. What is the recommended vehicle color for Qatar?
A. The light colored vehicles are widely used in Qatar due to the summer heat.
Q. Who pays for the immigration documents and related service costs?
A. TAMUQ covers most of the immigration documents processing and government fees for eligible sponsored
employees and family members. Any other immigration issues related to relatives or friends, such as visit visas,
are your responsibility.
Q. What if I lose or someone steals one of these documents?
A. Contact HR/Immigration Department which will arrange for someone who speaks Arabic to go with you to the
Police Station to file a police report and assist you in obtaining replacement documents. It is recommended that you
keep a photocopy of each of your immigration documents for backup use.
Q. What do I need to hire a nanny?
A. You need to request a letter from HR/Immigration Department stating that you are an employee of TAMUQ, your
job title, and monthly salary. Attach a copy of your and your spouse's passports with the Residency Permit and a
copy of your marriage certificate.
HR Page 55
Useful Links
Q. As an expatriate employee, what are the useful on-line applications that will help me manage my
personal benefits?
A. The following information is for our new faculty and staff who are paid through the TAMU College Station payroll
system (expatriates), and is also a reminder for returning faculty and staff. The following on-line applications will
help you manage your personal benefits:
Single Sign On (SSO): https://sso.tamus.edu/
This is the portal to access HRConnect and LeaveTraq. You will be asked to set a password. If you are asked the
TAMUQ ADLOC (address location), it is 02470000. If you have trouble logging in, I can reset your password and
send it to you.
HRConnect:
You will see a button for HRConnect after you logon through Single Sign On at https://sso.tamus.edu/. In
HRConnect you can check your personal data, review your pay records and tax status, verify your insurance benefits,
and take online training courses. There are two state required courses that new employees are required to
take. Those will be noted for you under the Training tab in HRConnect.
LeaveTraq
You will also see a button for the automated leave system, LeaveTraq, when you logon to Single Sign On at
https://sso.tamus.edu/. This is where you request leave and view your leave balances. Your supervisor will be
notified by e-mail of your request. If you are a hiring supervisor, you will receive e-mail notifications to go to
LeaveTraq and review leave requests.
Q. Where do I find information about position description, salary range, career ladder, salary
administration, etc?
A. The Employee Services web site contains useful information for Employees and Managers.
Q. Who do I contact if I have questions about my benefits?
If you are an Expat and you receive Texas A&M university benefits (health, life insurance, retirement, etc). You can
contact either TAMUQ-HR department or Texas A&M University Employee Services at qatarbenefits@tamu.edu. If
you are a local hire or a Non-US Expat employee contact TAMUQ-HR department at hr@qatar.tamu.edu.
Top
HR Page 56
Emergency
Card 2
emergency
card 1
Ensuring TAMUQ crisis responders have up-to-date travel information is critical for
emergency communication should a crisis situation arise in Qatar during your
absence. Therefore, please use the link below to tell us the dates you will be out of
Qatar, who in your family will be traveling with you and who will be left in Qatar, flight
itinerary, and a contact number where we can reach you should the need arise.
http://hris.qatar.tamu.edu
Should you find yourself in need of assistance, even while you are traveling, TAMUQs
service provider (Global Rescue) can provide assistance whether it be medical, security,
legal, or otherwise. Global Rescues professional response personal are on call 24/7 to
provide assistance to you and your family regardless of where you will be spending the
winter break.
HR Page 57
General information on how to perform common computer tasks is located in the HOW
TO at http://technology.qatar.tamu.edu/howto.aspx
ITS Page 58
ITS Page 59
Laptop Requests
If laptops are needed for loan the following procedures should be done:
- Employee needs laptop should discuss the issue with PC.
- PC should send approval email to helpdesk.
- IT will release laptop for Short term loan (4-6 WKs).
- IT will provide necessary forms to be signed for the administrative at the dep.
- Copy should be taken from the original signed.
- Originals should be returned back to IT.
- Copy should be filled in the employees file.
- After loan period, employee should return the laptop and sign release form at
IT.
- Copy from this form should be saved with the employee / his file at the
program.
ITS Page 60
ITS Page 61
Web Applications
Centra Web Conferencing System -- Resources courtesy of TAMU TTVN
Citrix
MediaMatrix for Streaming Video and Audio
Personal/Club Webpage
RedDot Content Management System (CMS)
Short Message Service (SMS)
Vovici Enterprise Feedback Management System for online surveys and
questionnaires
TAMUQ Secure File Transfer (Accellion)
Sending Large Files Securely via the Accellion Web Interface
Also there are some internal links web pages:
HOWDY: web page shared between TAMU & TAMUQ includes all info related
to students. https://howdy.tamu.edu/cp/home/displaylogin
Marhaba: internal web page (intranet) for TAMUQ employees
http://marhaba.qatar.tamu.edu/Pages/default.aspx
ITS Page 62
Desktop Applications
ImageNow Manual
Outlook
Archiving Mail in Outlook
Quickbooks TAMUQ Finance Transactions in Quickbooks
Word
Inserting a Bookmark Within a Word Document
Table of Contents
Section Breaks
Microsoft Office 2007
Microsoft Office 2007 Resources
Installing the Office 2007 Viewer
Updating a TAMQ laptop to Microsoft Office 2007
ITS Page 63
Networking Support
Telephones and Voice Mail
Quick Reference Guide for the IP Phones
Toll-free Calling to Main Campus
ITS Page 64
Printing
Konica Minolta
Creating a Booklet
Scanning to Email
Setting up Your Account
Konica Minolta BizHub 352 Quick Reference
Enabling Printing to the Konica Minolta Printer from Your Computer
Konica Minolta BizHub Manual
Konica Minolta BizHub 353 Quick Reference
Printing Instructions for the Xerox Workcentre Pro C3545 Color Printer
Printing to the Plotter
Brother DCP-9040CN
Notes:
- There are several printers and fax machines at the project office. Locations are
noted on the floor plan.
- In each program, there is a Konica Copier that can be accessed from your
desktop to make color copies.
- If the machines run out of paper or toner, Administrative should send ticket to
IT and they will provide them.
- Administrative assistants are to be contacted if printers are out of paper( is
available at store room # 004) .
- Because the project uses several types of machines each with different types
of toner, please be sure to use the correct toner for each machine.
- If you have any problems with malfunctions or need help replacing toner,
please contact the IT staff.
ITS Page 65
Marcomm
The Office of Marketing and Communications (Marcomm) develops targeted
marketing and communications strategies for campus stakeholders and consults on
the development of communications support and materials for student recruitment.
The Office also provides advice and counsel to departments and programs on
development of marketing materials and communications activities and on
production of creative collateral.
If you are looking at doing news, publications, events and artwork Marcomm can
assist you.
Please read the following pages for assistance.
You can also contact them
marcomm@qatar.tamu.edu
events@qatar.tamu.edu
Or call +974 4423.0045
Events and related items
Tours
TAMUQ
Admission tours
Visitor Tours
Housing, City, School and Accommodation Tours
Qatar Foundation (QF) - Education City Tours
Other Tours
Contacts
Stationary
Stationary items
If you have any questions concerning events and feedback, Marcomm would love
to know.
please contact events@qatar.tamu.edu
Marcomm Page 66
Marcomm Page 67
Events
Texas A&M University at Qatar has become very busy with events during the
academic year, where you will notice there will be events held in the lecture halls
2-3 times weekly.
So the following pages are to assist and guide you with events information.
You can also contact events at
events@qatar.tamu.edu
Contents:
Events
Event
Event Checklist
Event Reservation
Event Layout
Catering
Tables and Tablecloths
Registration and Panel desks
Sponsorship
Speakers hotels, flights, Driver, itinerary
Guest Lists
Deans Speech
Volunteers
Flyers, Advertisements and Invitations
Booklets and Brochures
Signage
Publicity Media and Photography
Giveaways
Questions
Marcomm Page 68
Events Checklist
If you are thinking of events, then prepare yourself with the following checklist.
The checklist can be located under this link:
http://marhaba.qatar.tamu.edu/Depts/marcomm/Pages/documents.aspx?
RootFolder=%2fDepts%2fmarcomm%2fDepartment%20Documents%2fEvents%
20and%20Catering%2fEvent%20Forms%20and%
20Templates&FolderCTID=&View=%7bD9F81A6C%2d394A%2d4875%
2dA9CE%2dA49F9AC3733E%7d
The checklist is ideal for planning and countdown to your event.
Marcomm Page 69
Marcomm Page 70
Events Layout
Depending on where you are holding your event, there are a number of different
layouts that can be used to suit your requirements.
Lecture Hall 143 & 144:
http://marhaba.qatar.tamu.edu/Depts/BldOps/Department%
20Documents/BUILDING%20Layout/Event%20Set-Up%20Floor%20Plan%
20A-3a%20%20LH143%20144.pdf
Marcomm Page 71
Catering
Upon filing out the event reservation form, catering vendor will be asked for? You
can check out the menus and prices on Marhaba url:
http://marhaba.qatar.tamu.edu/Depts/marcomm/Pages/documents.aspx?
RootFolder=%2fDepts%2fmarcomm%2fDepartment%20Documents%2fEvents%
20and%20Catering%2fCatering&FolderCTID=&View=%7bD9F81A6C%
2d394A%2d4875%2dA9CE%2dA49F9AC3733E%7d. All catering will be
arranged by the EMO (Events Management Office)
If you are not sure which caterer to use, contact events@qatar.tamu.edu for more
information.
Marcomm Page 72
Your event may only require tables and table cloths if it is in 310 or a conference
room. Complete the event reservation form and specify the number of tables and
cloths required. The EMO will contact OBS to set these up.
The Office of Building Operations manages extra tables and chairs and TAMUQ
tablecloths. These are set up prior to the event and removed afterwards.
>
Marcomm Page 73
If you require a registration desk or panel desk at your event, please note this is in
the comment section of the event reservation form.
For registration tags and lanyards contact purchasing about a month before your
event to purchase these items. See finance section.
Marcomm Page 74
Sponsorship
Marcomm Page 75
Speakers
On organizing your event, seek your speakers early. Identify who will pay for
speakers, hotel and expenses whilst at the event and before and after the event.
Once your speakers have been identified, enter their information, passport details,
flight itinerary into HRIS under visitor and relocator. HR will book the hotel and
transport as required.
To book transport from the hotel to the venue, contact
driverrequest@qatar.tamu.edu and specific time and dates of requested travel
needs during working hours. If the driver is not available, you will be informed and
the hotel can help with this issues once contacted.
Dont forget to do an itinerary for all your speakers and include dinners and
lunches when they are not speaking.
Marcomm Page 76
Guest Lists
Guest Lists
Industrial guest list can be found in marcomm contact marcomm@qatar.tamu.edu.
If you are having VIP guests, please contact OSCR on oscr.dl@qatar.tamu.edu and
marcomm to assist you with VIP guest.
Marcomm Page 77
Deans Speech
The Dean can speak at your event, given enough notice. Complete the event
reservation form and the Deans Speech form and submit to Events, the speech
must include information on your event.
http://marhaba.qatar.tamu.edu/Depts/marcomm/Pages/documents.aspx?
RootFolder=%2fDepts%2fmarcomm%2fDepartment%20Documents%2fEvents%
20and%20Catering%2fEvent%20Forms%20and%
20Templates&FolderCTID=&View=%7bD9F81A6C%2d394A%2d4875%
2dA9CE%2dA49F9AC3733E%7d
See Deans Speaking request form.
Marcomm Page 78
Volunteers
Volunteers
For the assistance with your event the event organizer must recruit their own staff
and students to assist.
Marcomm Page 79
Flyers, advertisements and Invitations are the responsibility of the event organizer.
Flyers, advertisements and invitations can be produced currently through templates
located on Marhaba at the following:
http://marhaba.qatar.tamu.edu/Depts/marcomm/Pages/documents.aspx?
RootFolder=%2fDepts%2fmarcomm%2fDepartment%20Documents%
2fTemplates&FolderCTID=&View=%7bD9F81A6C%2d394A%2d4875%
2dA9CE%2dA49F9AC3733E%7d
Marcomm Page 80
Marcomm Page 81
Signage
On completing the events reservation form, Please Print your signage for your
event; please include A3 and A4 size with all directions. Once designed please
send to OBS for distribution.
Once OBS have their own Photocopier your signage will be printed by Event
Management Organizer (EMO) and distributed for your event.
Signage
Signage for your event is the responsibility of Building Operations and will be
given to the Falcon movers, when sign stands are requested. Building Operations
will place the printed signs in the stands when you send them the day before the
event. The signs and stands are removed after the event.
Example:
Water Resources
In Qatar
(panel Discussion)
May 18t h 2010
14:00
Marcomm Page 82
Marcomm Page 84
Giveaways
Giveaways
Gift items are the sole responsibility of the event organizer. Every 3 months
marcomm will address gifts for students, VIPs and VVIPs. From a select list of
gifts, you can choose your items to give to your guests or students, these will be
generic.
For gifts that include your program name or titled event, you must order these
yourself. Marcomm has several catalogs for your review on gifts. Contact
marcomm@qatar.tamu.edu. They can lend you the catalogs. Note: that there is a
maximum expense for certain gift categories.
VIP's Gifts can be expensed to the total of $99 only
Student Gifts can be expensed to the total of $20 each
For gifts such as plaques, crystals etc, marcomm can put you in touch with a
vendor. Ensure that all art work is approved by marcomm.
For booklets such as Aggie Platform, Annual Report, Quick Facts contact
Marcomm@qatar.tamu.edu Folder including note pads, must be ordered through
marcomm.
Marcomm Page 85
Tours
Admission tours
See Admissions sections
Visitor Tours
Information packets are available from marcomm office for the Texas A&M
University at Qatar and VIP tours contact marcomm@qatar.tamu.edu.
Housing, City, School and Accommodation tours,
Complete the HRIS, Visitor and relocated tab detailing which tour you would like.
See HR Section
Marcomm Page 86
Industry Contacts
Industrial, Educational, Corporate and University contacts are available from the
salesforce database which is owned by marcomm contact
marcomm@qatar.tamu.edu.
Marcomm Page 87
Marcomm Page 88
Aggie Pipeline
The Aggie Pipeline is published weekly by the Office of Marketing and
Communications at Texas A&M University at Qatar, unless otherwise stated. To
submit news or information, send email to pipeline@qatar.tamu.edu. News is
gathered by Monday at 10am and released on Tuesday
The Pipeline is available to subscribers who are not on the Texas A&M at Qatar
email system. Users may subscribe by sending a message
to listserv@listserv.tamu.edu; leave the subject blank and type "subscribe Aggie
Pipeline" in the body. Subscribers will receive a confirmation message and will
need to follow the instructions to confirm their subscription request and complete
the process.
Aggie Platform
The Aggie Platform is the national Magazine for the Texas A&M University at
Qatar. It is published twice a year in spring and fall in a hardcopy format by
Marcomm.
You can use this URL: http://issuu.com/tamuq/docs/platform_spring10 or go to
the home webpage www.qatar.tamu.edu at select aggie platform from home page
or marcomm department.
Marcomm Page 89
Quick Facts
Quick facts is published per semester by the marcomm department and is a
summary of the students, admission, fees, buildings and programs offered at
TAMUQ: Quick facts can be found at the following URL:
http://marhaba.qatar.tamu.edu/Depts/marcomm/Department%
20Documents/Forms/Admin.aspx?RootFolder=http%3a%2f%
2fmarhaba.qatar.tamu.edu%2fDepts%2fmarcomm%2fDepartment%
20Documents%2fMarketing%2fPublications%2fQuick%
20Facts&FolderCTID=0x012000725A2E76835C484C90AF156B9934CDE9
Marcomm Page 90
Annual Report
Marcomm Page 91
News
News items are taken from the Aggie Pipeline and other areas.
The news can be located at http://news.qatar.tamu.edu/
Press Release
Press releases are written by marcomm to cover big events news and general
University business.
You can complete a request for publicity form located on Marhaba at the following
URL http://marhaba.qatar.tamu.edu/Depts/marcomm/Pages/documents.aspx?
RootFolder=%2fDepts%2fmarcomm%2fDepartment%20Documents%
2fCommunications&FolderCTID=&View={D9F81A6C-394A-4875-A9CEA49F9AC3733E} please add details of your requirements. Alternatively you can
contact marcomm@qatar.tamu.edu
Marcomm Page 92
Stationary Orders
Stationary Items and Orders
Stationary items, like giveaways are order 3 times a year, in April, September and
January. Marcomm will send out requests for departmental stationary, such as
letter heads, bags, pens, certificate holders etc, with the Generic TAMUQ logo on
it. Once it is purchased and delivered the departments will be billed for the
purchases separately.
Marcomm will send out a reminder and action the items.
Marcomm Page 93
Contact US.
Brady Creel
Communications Manager
Marketing, Communications and Events
Texas A&M University at Qatar
Room 234C
974.4423-0254 (office)
Brady.creel@qatar.tamu.edu
Jamie Arrexie
Web Communications Specialist
Marketing, Communications and Events
Texas A&M University at Qatar
Room234H
974.4423-0456
Jamie.arrexie@qatar.tamu.edu
Carol Nader
Events Manager
Marketing, Communications and Events
Texas A&M University at Qatar
Room 234D
974.4423-0204
Carol.nader@qatar.tamu.edu
Alicia Holland
Marketing Manager
Marketing, Communications and Events
Texas A&M University at Qatar
Room 234E
974.4423-0565
Alicia.holland@qatar.tamu.edu
Marcomm Page 94
Library
The Library is locate on the 3rd floor of the Texas A&M University at Qatar building in the center square.
The Library is available to all Staff, Students and Faculty.
Here are two links that are on our website that explain how to do things. It includes written instruction
and some have videos.
http://library.tamu.edu/help/help-yourself
http://library.tamu.edu/help/how-do-i
If you have any further requirements or need a basic demonstration and instruction please contact the
library personnel on
Library.faculty@qatar.tamu.edu
library@qatar.tamu.edu
Library Page 95
Oasis
The Office of Academic Supplementary Services (OASIS) makes its resources available to all staff
members.
Services offered by the OASIS include training workshops and individual consultations on writing-related
projects. Whether it is a short memorandum, or a lengthy report, the OASIS is ready to work with staff
members to organize and edit documents so that every publication is up to the high standards of Texas
A&M University.
Most importantly, we strive to help the individual writer master English and technical documentation
skills. Appointments in the OASIS may be made from the homepage at: http://oasis.qatar.tamu.edu/
where you will also find other printed resources in the "O-know" section.
Please stop by and have a cup of coffee and let us talk to you about how we can help you! Our office is
located in suite 310 and the telephone number is: 974.4.423.0224. We are open for appointments from 9
AM until 7 PM.
Oasis Page 96
QSO Page 97
QSO Page 98
NOTE: Telephone Numbers have been inserted these are needed when
ordering online.
USA ADDRESS:
Your Name
Texas A & M c/o Qatar Foundation
DOH 1538
147-29 182nd Street
Springfield Gardens, NY 11413
USA
Tel 71855 38740
>
QSO Page 99
UK ADDRESS:
Your Name
Texas A & M c/o Qatar Foundation
DOH 1188
Aramex House, Old Bath Road, Colnbrook
Slough, Berkshire SL3 0NS
UK
Tel: 1753 689898
Contact us
To visit QSO staff, please come to the General Services Complex building.
Our main phone line is: 979.845.2295
Name
Patti Urbina
Nancy Allaham
Rachel Levins
Karla Tubbs
Email address
p-urbina@tamu.edu
nallaham@tamu.edu
rlevins@ipomail.tamu.edu
ktubbs@ipomail.tamu.edu
If someone on the main campus would like to send you something via campus mail, please use the
following address:
Your Name
Qatar Support Office
Mail Stop 4252
Student Affairs
Department of Student Affairs
http://www.qatar.tamu.edu/dsa/default.aspx
Disability Services
http://www.qatar.tamu.edu/counseling/1380.aspx
Enrolled International Student Immigration
http://www.qatar.tamu.edu/studentlife/1017.aspx
Leadership Development
http://www.qatar.tamu.edu/activities/default.aspx
Service-Learning
http://www.qatar.tamu.edu/activities/873.aspx
Staff
http://www.qatar.tamu.edu/dsa/1657.aspx
Student Activities
http://www.qatar.tamu.edu/activities/default.aspx
Student Counseling
http://www.qatar.tamu.edu/counseling/default.aspx