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RONALD KILGORE

Waupaca, WI 54981 | C: 715-467-1194 | rkilgoresr@yahoo.com

Professional Summary
Resourceful and adaptable director with over 20 years of experience in P&L, scheduling, labor costs, bidding, protocol
development and process improvements. Team building operations manager with expertise in employee engagement,
customer relationship management (CRM), time management, conflict resolution and cost reduction. Customer-focused
leader seeking to leverage background into a director of operations role with a progressive organization.

Core Qualifications
Budget management
Billing and invoices
Inventory control
Risk analysis

Staff supervision
Strategic planning
Contract negotiations
Vendor relations

Experience
Director of Field Operations
09/2014 to 01/2015
Diversified Maintenance
Tampa, FL
Directed daily operations, overseeing 14 Midwestern states to ensure optimal productivity.
Cultivated strong value-added relationships with Fortune 500 clients including Target, Kohls, JC Penney, Sears,
Kmart, Best Buy, Petco, Krogers, REI and Burlington Coat Factory to deliver product knowledge that drive
business development.
Reduced process gaps, effectively managing 5 divisional managers, 31 area managers and 1,800 employees
including administration, budgeting, sales and scheduling protocol.
Strategized long-term business needs, driving customer feedback for process improvements.
Leveraged trends in customer industries/marketplaces to shape solutions and approaches.
Aided senior leadership during executive decision-making process, generating daily reports to recommend
corrective actions and improvements.
Saved costs, negotiating vendor pricing for maintenance equipment and supplies.
Enhanced customer satisfaction ratings by resolving issues efficiently.
Vice President/General Manager
02/2011 to 09/2014
Programmed Cleaning
New Berlin, WI
Maximized revenue by identifying key long-term growth initiatives.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling
appointments.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Elevated resource allocation, accurately controlling expenses.
Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis
procedures for corrective action.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
VP of Operations/Regional Branch Manager
07/2004 to 02/2011
KleenMark
Janesville, WI
Provided top quality control, eliminating down time to maximize revenue.
Automated office operations, managing client correspondence, record tracking and data communications.
Executed on-time, under-budget project management on complex issues for senior leadership.
Proactively identified and solved complex problems that impact management and business direction.

Education
Coursework Completed
Marshall University
EMT and Fire Fighter I and II Certifications
Fox Valley Technical College

Huntington, WV
Clintonville, WI

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