EFFECTIVE MANAGEMENT

COURSE OBJECTIVES

A 3-day course on people management for Professional Engineers.

WHO WILL BENEFIT

The course is designed to help all Professional Engineers with management

responsibilities for other staff as section leaders, supervisors, managers, engineers-in-
charge, etc. The course should be taken once responsibility has been gained either from
assumed responsibility or after appointment to a management position. Professional
Engineers will benefit from the opportunity to stand back and consider the basic issues of
good people management, how these inter-relate, and how they apply to themselves.

GENERAL AIM

To enable Professional Engineers in positions of management responsibility to become

more effective in the management of themselves, their staff and their customers.

OBJECTIVES
As a result of this management training course Professional Engineers will be better able
to:

1. Communicate effectively:
- orally and in writing
- in briefing others

2. Develop people:
- through appraisal and counselling
- by coaching and on-the-job training
- by formal assessment
- by discovering what motivates others
- through performance review and appraisal

3. Solve problems and make decisions:

- through a more systematic approach
- by consensus

4. Work in teams:
- by running effective meetings
- using the team role approach
- by being an effective team member

5. Organise themselves:
- in better use of time
- in personal analysis and goal setting
- through planning and monitoring
- by effective delegation
6. Lead teams effectively:
- by using appropriate leadership styles
- by understanding leadership and followership

7. Negotiate:
- by planning negotiations
- by handling conflict

8. Communicate persuasively:
- through effective presentations
- through influence and persuasion
- in selling self and services as an Engineer
- in developing staff and client relations

FORMAT AND STYLE

The course will be very participative in nature and limited to a maximum of 12. Each
day will be divided into separate sessions with appropriate breaks for refreshment.

Each objective will be covered in one or more of the sessions in the course. Though each
session will be focused on one objective, the course is designed to reinforce the
interlocking nature of all the objectives in a management role.

Day 1 Communication; Developing People; Problem Solving & Decision Making; and
Teamworking & Meetings.

Day 2 Personal Organisation; Delegation & Developing People; Leadership; and

Negotiation.

Day 3 Personal Organisation & Motivation; Negotiation; Performance Review;

Persuasive Communication & Presentation; and Towards Effective Management.

Tutor Chris James, MSc(Eng), DIC, CEng, MIEE, FMCM Management Consultant.

Chris James has had extensive experience in management training and development; as
Company Training Manager in a major subsidiary of Unilever; as the Manager
responsible for the development of Professionals in one large accounting partnerships;
and as Head of Management Development in another.

For the past 16 years he has been an independent management consultant with a wide
range of clients including consulting engineers and various engineering concerns. He
conducts management training for other professional bodies.

EFFECTIVE MANAGEMENT
PARTICIPANT’S PROGRAMME
DAY 1

0845 – 0915 Arrival and Check-in. Tea/coffee available.

0915 – 0945 1. Communicate Effectively

♦ Introductions exercise
- Importance of good introductions
- Effects on communication & motivation
- The Engineer as a Manager of people

0945 – 1030 1. Communicate Effectively

♦ Basic communications exercises

1030 – 1045 COFFEE

1045 – 1145 1. Communicating Effectively

♦ Communications exercises
♦ Summarise learning in communications and the
relevance in briefing and communicating with others
♦ Engineering Manager’s role in basic communication

1145 – 1230 2. Developing People

The Engineer in Counselling, Assessing, Appraising &

Coaching

♦ Definitions
- what is counselling
- what is assessing
- what is appraising and how to do it
- need for good observation and review
- what is coaching and on-the-job training

♦ Individual personality assessment

- Occupational Personality Questionnaire
1230 – 1330 LUNCH

1330 – 1500 3. Problem Solving & Decision Making

♦ Individual problem solving exercise

♦ Group problem solving exercise
♦ Systematic approach to problem solving
♦ Making an effective problem solving team

1500 – 1515 TEA

1515 – 1700 4. Teamworking & Meetings

♦ Syndicate group procedures

♦ Meetings and Construction exercise
 ♦ Meetings, Minutes and Actions
♦ Team Roles – the Team Role questionnaire
♦ Using Time Logs

DAY 2

0845 – 0900 TEA/COFFEE AVAILABLE

0900 – 1030 5. Personal Organisation

♦ Issues raised from Day 1

♦ How can we keep track?
♦ Time Logs
♦ 3 Key Culprits
♦ Time Manager Approaches
♦ Faster Reading
♦ Summary of learning about self and time
management for Engineers both as an individual
and in groups

1030 – 1045 COFFEE

1045 – 1230 2. Delegation & Developing People

♦ Coaching exercise
♦ Team Roles
- Individual’s Team Roles
♦ Leadership
- Leadership questionnaire

1230 – 1330 LUNCH

1330 – 1500 6. Leadership

♦ Scoring questionnaires
♦ Team leadership exercise
1500 – 1515 TEA

After the break both of the following sessions will be run in

parallel. Participants will progress work on Negotiations
whilst each individual in turn will have the opportunity to
discuss their personality profile with the Tutor.

1515 – 1700 2. Developing People

♦ Individual assessments
♦ Introduction of feedback to individuals
- Occupational Personality

1530 – 1700 7. Negotiation

♦ Effective negotiation
♦ Individual negotiation exercise
 ♦ Team preparation for negotiation

1700+ 2. Individual Development

♦ Further opportunity to discuss individual feedback if

requested.

DAY 3

0845 – 0900 TEA/COFFEE AVAILABLE

0900 – 0945 2. Personal Organisation & Motivation

♦ Issues raised from Day 2

♦ Motivation questionnaire

0945 – 1030 7. Negotiation

♦ Planning a negotiation
♦ Handling conflict
♦ Team negotiation exercise

1030 – 1045 COFFEE

1045 – 1145 2. Developing People & Performance Review

♦ Appraisal of negotiators
♦ Performance reviewing
♦ Investors in People

1145 – 1230 8. Presentations

♦ Engineering making effective presentations

♦ Practical Guidelines for presentations
1230 – 1330 LUNCH

1330 – 1500 8. Persuasive Communication & Presentation

♦ Successful Presentations
♦ Views on “Selling” & creating opportunities
- The need to sell oneself as an Engineer
♦ Staging a Presentation

1500 – 1515 TEA

1515 – 1630 9. Towards Effective Management

♦ Discussion on enhancing management

- establishing the management needs
- identify key features of Engineering
Managers
- The Engineer as a Manager
- Individual Action Plans
♦ Course review