Project Charter

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Project Charter

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Project Charter

Table of Contents
Purpose Statement....................................................................................................................................... 4
Project Scope................................................................................................................................................ 5
Goals, Objectives & Performance Measures.................................................................................................5
Project Benefits............................................................................................................................................. 6
Project Timelines........................................................................................................................................... 6
Project Costs................................................................................................................................................. 7
Project Governance...................................................................................................................................... 7
Project Team................................................................................................................................................. 7
Project Stakeholders..................................................................................................................................... 9
Policy / Legal / Privacy & Security / Standards Considerations...................................................................10
High-level Project Resource/Solution Procurement Strategy......................................................................10
High-level Solution Deployment/Solution Operations Strategy....................................................................10
Project Communications............................................................................................................................. 10
Project Risks............................................................................................................................................... 11
Critical Success Factors.............................................................................................................................. 11
Assumptions & Constraints......................................................................................................................... 11
Sign-Off....................................................................................................................................................... 12

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Project Charter

Project Name
Car Hire Portal
Project Sponsor

Project ID
n/a
Target Project Completion Date

Project Manager

Version No.

Version Date

Purpose Statement
Explain the purpose of this project by describing, at a high-level, the background necessary to understand why the
project was started, what will be done. What is this project aiming to achieve? What is its vision? What need or
opportunity will it address? What problem will it solve?
This project is aimed to be used by Car Rental company. Not all people have their own vehicle. So the individual who
needs a car should contact a rental car company for hiring car. By using this online system, it will easily facilitates car
hiring process. It will provide benefits like enhancing business process, online car booking, customer registration,
group booking.

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Project Charter

Project Scope
IN Scope

OUT of Scope

Describe specific items that WILL be included as part of the work performed by this
project.

This project traverses lot of areas ranging from business

concept to computerized field for achieving project objectives.
The areas include: car rental industry, Web Technology,
Customer and staff engagement.

Describe specific items that WILL NOT be included as

part of the work performed by this project.

Application cannot provide service offline.

Goals, Objectives & Performance Measures

Provide the details of what this project aims to accomplish by listing its specific goals, objectives and deliverables. State
the goals in terms of high-level outcomes to be achieved. Identify specific objectives and deliverables for each goal
listed. (They should be the same as those identified in your Business Case.)
Goals
List all goals to be achieved by the
project ensure alignment with
project purpose.

Deliverables
For each goal, list specific objectives
and/or deliverables that will signify
achievement of goal when finished.

For each objective/deliverable, list the

measures that will be used to evaluate
success of results achieved.

Enable customers anywhere

anytime to book car rents via
their internet

For company staff to easily

manage their business.

s/w app

day to day work performed in a

better way.

Group booking

event management done

successfully.

Successfully book cars.

web app.

Performance Measures

track car status.

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Project Charter

Project Benefits
Identify specific resultsbased benefits that can be
expected as a result of
completing this project

This online car rental system helps in back office administration by streamlining
and standardizing the procedures. Money, labour and time saving. I t
increases the efficiency of the management at offering quality
s e r v i c e s t o t h e customers.

Project Timelines
Indicate when the project will take place. Provide a preliminary estimate for the duration of the project by documenting
the target completion dates for high-level project milestones. Milestones are significant project events that usually
signify completion of project phases or major deliverables.
High-Level Milestones
List key milestones below. State milestones in past tense to signify achievement
and completion. Include target dates for project kick-off and project end. The
following headings are provided to help you start your list of milestones.

Target Completion Dates

Provide preliminary estimates. Use Month,
Year format.

1.

Kick off

1.

Jan 22

2.

Gathering requirements

2.

Jan 22 jan 29

3.

Planning

3.

Jan 22 Jan 30

4.

Design

4.

5.

5.

6.

6.

7.

7.

8.

8.

9.

9.

10.

10.

11.

11.

12.

12.

Project Costs
Identify costs to complete the project. Provide a preliminary estimate of the projects budget by listing key expense
categories and providing target cost figures. Indicate the fiscal years during which these costs will be incurred. Adjust
budget categories to match the needs of your project. Refer to your Business Case to summarize costs

Category

Total

(Itemize as necessary)

(For the entire project)

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Project Charter

Project Governance
Identify the Project Sponsor, Executive Lead or Executive Sponsor, and Project Lead or Project Manager.
Provide the expected Governance Structure, including the composition of a Steering Committee if the project will have such a body, and any
other related governing bodies associated with the project. You may include a Governance Structure Organization Chart in this section, or
attach as an appendix to the completed Project Charter.

Project Team
Identify who is needed on the core project team to complete project deliverables and achieve its goals and objectives.
What skills, knowledge and experiences are required? Consider the need for special expertise to deal with people and
organization change challenges. Use table below to indicate who will be part of the core project team and who will be
brought-in as required. Include resources from partnering organizations as appropriate. Please consider policy,
architecture, and privacy and security domains for resource requirements.
Team Member, Organization
Provide titles of core project
team members.

Role on the Project

Describe the role & responsibility
of each core project team
member.

Required Involvement
Estimated Duration
Indicate target dates or
no. of weeks /months

Level of Effort
Indicate F/T or days
per week/month

1.

2.
3.

4.

5.

6.

7.

8.

9.

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Project Charter

Project Team
Identify who is needed on the core project team to complete project deliverables and achieve its goals and objectives.
What skills, knowledge and experiences are required? Consider the need for special expertise to deal with people and
organization change challenges. Use table below to indicate who will be part of the core project team and who will be
brought-in as required. Include resources from partnering organizations as appropriate. Please consider policy,
architecture, and privacy and security domains for resource requirements.
Required Involvement
10.
Team

Member, Organization

Role on the Project

1.

2.

3.

4.

5.

6.

7.
8.

9.

10.

11.

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Project Charter

Project Stakeholders
Stakeholders are individuals or organizations that have a vested interest in the initiative. They are either affected by, or can have an affect on, the
project. Anyone whose interests may be positively or negatively impacted by the project or anyone that may exert influence over the project or its
results is considered a project stakeholder. All stakeholders must be identified and managed appropriately.
Also identify the impacts this project will have on both the people and structures of the affected organizations. Who will be impacted (both positively
and negatively) as a result of or during the execution of this project? List the management strategies that will be adopted on this project to minimize
the negative and maximize the positive change impacts of this project.

Stakeholders

Interests & Needs

Identify your stakeholders. List names, groups or

organizations.

Why are they stakeholders? How

are they involved? List interests.

1.

Andre G, steering comm member

2.

1.

Steer comm meber

Management Strategies
How will the project manage
expectations & meet their
needs and requirements?
1.

2.

2.

3.

3.

3.

4.

4.

4.

5.

5.

6.

6.

Regu reporting

Policy / Legal / Privacy & Security / Standards Considerations

Describe the policy approach and activities to identify and analyze options to enable the recommended course of action including stakeholder
impact(s) and any legislative/regulatory changes. Clarify whether policy under consideration is provincial, federal or the jurisdiction of a stakeholder
organization.

High-level Project Resource/Solution Procurement Strategy

Describe how project personnel and other resources (equipment, etc) will be obtained for the project. Include a brief
description of how any new IT solution will be procured.

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Project Charter

High-level Solution Deployment/Solution Operations Strategy

Include a brief description of how any new IT solutions implemented during the project will be delivered to end-users. Include highlevel activities to be carried out prior to going live with the new product or service. Also, describe who will operate the new system
and how the transition of the new system from project mode to operational mode will be carried out.

Project Communications
Identify information needs of steering committee, project sponsor, and project manager, team members, working groups, partners, stakeholders and
others. List strategies for ensuring that right information is provided to right audience in most suitable and timely manner. Be sure to identify format
and frequency of communication between the project manager and project sponsor regarding project status, performance, risks, issues, etc.

Audience

Information Needs

Format & Timing

Responsible

To Whom? List recipients of the

information.

What? State what information

will be communicated.

How? When? How

often? Explain method &
frequency.

List of stakeholders

Monthly status updates

email

PM

Team members

Weekly touch points

F2f, if not by
telephone

PM

Who?
Identify who
will provide
information.

Project Risks
Consider what if Document high-level project risks apparent at this point that could either positively or negatively impact the achievement of project
goals and objectives. Indicate initial likelihood and impact. Focus on risks that are likely to happen and have significant effect on project success. Be
sure to consider risks associated with people & organization change, knowledge management and transition to operations.

Risk

Likelihood

Impact

Risk Response

List high-level risk events that pose threats or

opportunities to the project.

Indicate Low/
Moderate/High

Indicate Low/
Moderate/High

Explain what will be done to avoid, transfer, mitigate or

accept risks listed.

1.

1.

1.

1.

2.

2.

2.

2.

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Project Charter

Project Risks
Consider what if Document high-level project risks apparent at this point that could either positively or negatively impact the achievement of project
goals and objectives. Indicate initial likelihood and impact. Focus on risks that are likely to happen and have significant effect on project success. Be
sure to consider risks associated with people & organization change, knowledge management and transition to operations.
3.

3.

3.

3.

4.

4.

4.

4.

5.

5.

5.

5.

Critical Success Factors

Define key factors that are critical to success of the project. These conditions must be satisfied to enable successful
completion of project objectives and deliverables. Include significant events or decisions that need to take place.
1.

Clear communication with the sites, sites buy-in into paper based implementation

2.

Confirmation from CCAC that automated LTC referral form is used 100%

Assumptions & Constraints

Assumptions are external factors that, at the time of writing the charter, are considered true, real or certain for purposes
of planning. Certain unverified or unknown aspects those are likely to happen must be assumed as facts to proceed.
Constraints are factors that are outside the control of the project team, that restrict or regulate the project. They limit
available options and affect performance of the project.
Assumptions
List the assumptions made to date. What did you have to assume
to be true to complete the charter?

Constraints
List project constraints. Consider time, budget,
scope, quality, availability/skills of resources,
priorities, etc.

1.

Sign off of the provincial forms be completed in May 2014

1.

Current Political situation and possible

election in the spring can derail the project.
These are dependencies - getting sign off by
the Ministry and LHIN CEOs

2.

Resources availability from the participating HSPs (e.g. site

specific local leads)

2.

Vacations in the summer months

3.

LTC referral form will be implemented and automated:

3.

This automation management is outside the

scope of this project

4.

There is no budget to support this ask. PSSO

will engage LHIN and HSPs for further
consultation how to validate compliance in the

o
o

4.

Via CCAC in Feb 2014

Referral process from CCAC to LTC will be then
automated through CHRIS/ HPG (health partner
gateway portal) e-referral platform

Sites will adapt, sustain and remain compliant with the paper
based process.

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Project Charter

Assumptions & Constraints

Assumptions are external factors that, at the time of writing the charter, are considered true, real or certain for purposes
of planning. Certain unverified or unknown aspects those are likely to happen must be assumed as facts to proceed.
Constraints are factors that are outside the control of the project team, that restrict or regulate the project. They limit
available options and affect performance of the project.
paper based process

Sign-Off
Project Charter must be approved & signed-off by project sponsor before Definition Phase can be completed. Project manager and/or director also
sign-off the charter. Once completed & signed-off, the charter forms the basis for detailed planning and future decision-making. It cannot be modified
without securing the sponsors approval. Any changes to information contained in the charter must be documented using a formal Project Change
Request and the associated process.

Executive Sponsor
Sign-off by Executive Sponsor signifies that there is clear commitment on behalf of the sponsor to provide guidance & support and contribute
necessary resources to complete project goals & objectives as outlined in the charter. By approving the project charter, the sponsor has understood
what will be delivered and is in agreement with performance measures and success factors identified.

Name & Organization

Signature

Date

Neil Walker, COO NSM LHIN

Project Sponsor / Project Manager/ Project Director

Sign-off by sponsor signifies that there is clear commitment to adhere to the terms of the charter and ensure that the
project proceeds to meet the objectives defined in it.

Name & Organization

Gary Hurd, Senior Manager NSM LHIN

PMO

Andre Gromov, Project Manager NSM

LHIN PMO

Signature

Date

Page 12 of 12