Manager, Digital Media Services

TVOntario
www.tvo.org

TVO is Ontario’s public educational media organization and a trusted source of interactive
educational content that informs and inspires. Our vision is to empower people to be engaged
citizens of Ontario through educational media. TVO produces close to 500 hours of in-house
broadcast content per year, most of which is also available online. Beyond our airwaves, TVO
web sites are “educational content channels” unto themselves, with a depth of web-exclusive
video, articles, animations, interviews and resources not found elsewhere in the Canadian
broadcast spectrum. TVO is currently working with multiple content distribution partners including
YouTube, Yahoo Canada, iTunes and Rogers On Demand Online, as well as launching new
mobile content applications.

In the last three years, TVO has made a significant strategic shift, from pure TV station to multi-
platform media organization. Beginning with HD Production Facilities, a Digital Archive, and most
recently an HD Master Control, we have completely transformed from analog video tape to an HD
Digital Tapeless workflow. The Manager in this role will be instrumental in optimizing these new
systems and processes in collaboration with internal stakeholders, and in working with the Digital
Media Services team to maximize the benefits of our digital transformation in broadcast, on line
and on demand.

Position Summary: The Manager, Digital Media Services (DMS) is responsible for the effective
operation of Ingest, Master Control, Web Encode, Format Editing, DVD Authoring, Closed
Captioning/Described Video and Duplication. The incumbent is expected to: develop and
maintain policies and procedures as they relate to the processing, presentation and multi-platform
distribution of content, establish best practices, manage the DMS staff and operating budget, and
oversee service delivery to ensure that it meets business objectives.

Major Responsibilities:
• Supervise the Digital Media Services (DMS) team. Ensure appropriate staffing with the
proper training to process and deliver digital media to meet business objectives with both
negotiable and non-negotiable deadlines.
• Prepare and manage the operating budget for DMS. Collaborate with Engineering,
Maintenance and VP Distribution services on capital projects related to DMS; review and
recommend technology solutions; sign off on acceptance testing of new technology as it
pertains to the operations of DMS.
• Develop, communicate and implement Policies, Procedures and Best Practices for the
processing, presentation and delivery of digital media to meet business objectives and
industry standards.
• Be a resident expert on the signal flow for Ingest/Master Control, Off Site Disaster Recovery
and the external distribution of the TVO broadcast signal. Identify and implement work
around solutions to restore signal disruptions by working with internal and external
stakeholders.
• Work closely with Supervisor Enterprise Media Management (EMMa) to ensure the
appropriate scheduling of facilities and human resources, in particular with regard to planning
for special event programming, technical maintenance and upgrades, holidays and vacations.
• Ensure that technical issues are reported and documented in a timely manner. Meet
regularly with DMS staff and the Maintenance Manager to ensure technical issues are
effectively resolved.
• Liaise regularly with stakeholders to ensure service and quality levels meet expectations.
Take corrective action when they do not.
• Proactively monitor and maintain a record of reports related to on air faults and issues
concerning the processing of content through Digital Media Services. Troubleshoot and
resolve issues related to DMS in a timely fashion by working with the Process & Technology,
Programming, Production and EMMa departments.
• Generate standard and custom reports as required to meet business objectives
• Back up VP Distribution Services and EMMa Supervisor as required.

Qualifications:
• Post-secondary education from a recognized technical and production program (e.g.
television arts diploma.)
• Minimum 3 – 5 years broadcast operations experience required
• Progressively responsible management experience; in leading and motivating technical
teams, technical resources, and budgets, in a unionized environment
• Must be a good communicator (with above average written, verbal and listening skills), with
strong planning, analytical, problem solving, and conflict resolution skills
• Must be able to multi-task, establish priorities, manage frequently conflicting priorities, and
work effectively under pressure to meet tight deadlines
• An experienced relationship builder, you are a self-starter, have excellent interpersonal and
organization skills, coupled with a strong customer service orientation

Technical qualifications:
• Familiarity with broadcast technology, in particular HD Master Control, is required
• Familiarity with online publishing systems and tools is a definite asset
• Familiarity with non linear editing, DVD authoring, closed captioning and described video is
an asset
• Familiarity with digital workflow, broadcast signal distribution and multi-platform distribution is
an asset
• Experience or familiarity with the following is beneficial:
o Harris Automation and Media Client
o Omneon Server
o Evertz QMC Switcher, QMG Branding & MVP Monitor Wall system
o Avid Airspeed, Isis and Editing systems
o Flip Factory
o MassTech AMS and M-Ingest
o Softel Closed Captioning
• Will be required on occasion to work overtime, evenings and or on weekends, and may be
called outside of regular business hours when emergency situations arise.

Reply in confidence: If your experience reflects the above qualifications and skills, please
forward a covering email, including salary expectations and your CV in word.doc or PDF format,
by 5 PM (EST) Friday, January 15th, 2009, to info@mediaintelligence.ca quoting “Manager,
Digital Media Services” in the subject header line. We thank all candidates for their submissions
but only those under consideration will be contacted.

TVO is committed to achieve a skilled workforce reflective of the population of Ontario.

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