Tour-guiding Services NC II

Data Gathering Instrument for Trainees Characteristics

Please answer the following instrument according to the characteristics described below.
Encircle the letter of your choice that best describes you as a learner. Blank spaces are provided
for some data that need your response.
Characteristics of learners
Language, literacy
and numeracy
(LL&N)

Cultural and
language
background

Average grade in:

Average grade in:

English

Math

a. 95 and above

a. 95 and above

b. 90 to 94

b. 90 to 94

c. 85 to 89

c. 85 to 89

d. 80 to 84

d. 80 to 84

a. 75 to 79

e. 75 to 79

Ethnicity/culture:
a. Ifugao
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others( please specify)_____________

Education & general Highest Educational Attainment:

knowledge
a. High School Level
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Masters degree
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex

a. Male
b. Female

Characteristics of learners
Age
Physical ability

Previous experience
with the topic

Your age: _____

1.
2.
a.
b.
c.
d.
e.
f.
g.

Disabilities(if any)_____________________
Existing Health Conditions (Existing illness if any)
None
Asthma
Heart disease
Anemia
Hypertension
Diabetes
Others(please specify) ___________________

TM Certificates
a. TQ certified
b. TM graduate
c. TM trainer
d. TM lead trainer
Number of years as a competency trainer ______

Previous learning
experience

List down trainings related to TM

___________________________
___________________________
___________________________

Training Level
completed

National Certificates acquired and NC level

___________________________
___________________________

Special courses

Other courses related to TM

a. Units in education
b. Masters degree units in education
c. Others(please specify) _________________________

Learning styles

a. Visual - The visual learner takes mental pictures of

information given, so in order for this kind of learner to
retain information, oral or written, presentations of new
information must contain diagrams and drawings,
preferably in color. The visual learner can't concentrate
with a lot of activity around him and will focus better
and learn faster in a quiet study environment.
b. Kinesthetic - described as the students in the classroom,
who have problems sitting still and who often bounce
their legs while tapping their fingers on the desks. They
are often referred to as hyperactive students with
concentration issues.

Characteristics of learners
c. Auditory- a learner who has the ability to remember
speeches and lectures in detail but has a hard time with
written text. Having to read long texts is pointless and
will not be retained by the auditory learner unless it is
read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where they can
watch, listen and then review what has happened.
f. Theorist - Learns most when ideas are linked to
existing theories and concepts.
g. Pragmatist - Learns most from learning activities that
are directly relevant to their situation.
Other needs

a.
b.
c.
d.

Financially challenged
Working student
Solo parent
Others(please specify)
___________________________

FORM 1.1 SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or
information which is essential in planning training sessions. Please check the
appropriate box of your answer to the questions below
BASIC COMPETENCIES
CAN I..?
YES NO
1. Participate in workplace communication

LO1 Obtain and convey workplace information

LO2 Complete relevant work related documents

LO3 Participate in workplace meeting and discussion

2. Work in a team environment

LO1 Describe and identify team role and responsibility in a team

LO2 Describe work as a team member

3. Practice career professionalism

LO1 Integrate personal objectives with organizational goals.

LO2 Set and meet work priorities

LO3 Maintain professional growth and development

4. Practice occupational health and safety

LO1 Evaluate hazard and risks

LO2 Control hazards and risks

LO3 Maintain occupational health and safety awareness

COMMON COMPETENCIES
CAN I.?
YES NO
1. Develop and update industry knowledge

LO1 Identify and access key sources of information on the industry

LO2 Access, apply and share industry information

LO3 Update continuously relevant industry knowledge

2. Observe workplace hygiene procedures

LO1 Practice personal grooming and hygiene

LO2 Practice safe and hygienic handling, storage and disposal of food,

beverage and materials

3. Perform computer operations
LO1 Identify and explain the functions, general features and capabilities of

both hardware and software

LO2 Prepare and use appropriate hardware and software according to task

requirement

LO3 Use appropriate devices and procedures to transfer files/data

LO4 Produce accurate and complete data according to the requirements

LO5 Maintain computer system

4. Perform workplace and safety practices

LO1 Practice workplace safety, security and hygiene systems, processes and
operations

LO2 Respond appropriately to faults, problems and emergency situations in

line with enterprise guidelines

LO3 Maintain safe personal presentation standards

5. Provide effective customer service
LO1 Apply effective verbal and non-verbal communication skills to respond
to customer needs

LO2 Provide prompt and quality service to customer

LO3 Handle queries promptly and correctly in line with enterprise

procedures

LO4 Handle customer complaints, evaluation and recommendations

LO5 Provide prompt and quality service to customer

LO6 Handle queries promptly and correctly in line with enterprise

procedures

LO7 Handle customer complaints, evaluation and recommendations

CORE COMPETENCIES
CAN I ?
YES
1. Research information relevant to tour itinerary

LO1 Source information

LO2 Arrange information

2. Manage Arrangements for Visitors
LO1 Perform pre-arrival checks
LO2 Manage tour arrangements
LO3 Resolve complaints and other emergencies
LO4 Perform post-departure activities
3. Accompany and guide visitors in accordance with the tour itinerary

LO1 Perform pre-arrival activities

LO2 Guide tourist

LO3 Deliver information and commentaries

LO4 Resolve complaints and other emergencies

LO5 Perform post departure activities

LO6 Develop tour guide tour driver work relationship (teamwork)

NO

Evidences/Proof of Current Competencies

Form 1.2:

Evidence of Current Competencies acquired related to Job/Occupation

Current
Competencies
Research Information
Relevant to the tour
itinerary
Accompany and Guide
visitors in accordance
with the tour itinerary

Proof/Evidence

Means of validating

Certificate of Attendance
(Portfolio and Demonstration)

Provide
Portfolio
and
demonstration of Information
gathered

Certificate of Completion/ OJT

Certificate
(On the Job Training and
Evaluation)

Verify the authenticity to the

institution

Identifying Training Gaps

From the accomplished Self-Assessment Check (Form 1.1) and the evidences of current
competencies (Form 1.2), the Trainer will be able to identify what the training needs of the
prospective trainee are.
Form 1.3 Summaries of Current Competencies versus Required Competencies
Required Units of
Current Competencies
Training
Competency/Learning
Gaps/Requirements
Outcomes based on CBC
1. Research information relevant to tour itinerary
LO1 Source information
LO1 Source information
LO2 Arrange information
LO2 Arrange information
2. Manage Arrangements for Visitors
LO1 Perform pre-arrival
LO1 Perform pre-arrival
checks
checks
LO2 Manage tour
LO2 Manage tour
arrangements
arrangements
LO3 Resolve complaints and
LO3 Resolve complaints
other emergencies
and other emergencies
LO4 Perform post-departure
LO4 Perform postactivities
departure activities
3. Accompany and guide visitors in accordance with the tour itinerary
LO1 Perform pre-arrival
LO1 Perform pre-arrival
activities
activities
LO2 Guide tourist
LO2 Guide tourist
LO3 Deliver information and
LO3 Deliver information and
commentaries
commentaries
LO4 Resolve complaints and
LO4 Resolve complaints and
other emergencies
other emergencies
LO5 Perform post departure
LO5 Perform post departure
activities
activities
LO6 Develop tour guide
LO6 Develop tour guide
tour driver work relationship
tour driver work relationship
(teamwork)
(teamwork)

Using Form No.1.4, convert the Training Gaps into a Training Needs/ Requirements.
Refer to the CBC in identifying the Module Title or Unit of Competency of the training needs
identified.
Form No. 1.4: Training Needs

Gaps
LO1 Perform pre-arrival checks
LO2 Manage tour arrangements
LO3 Resolve complaints and other
emergencies
LO4 Perform post-departure activities

Module Title/Module of Instruction

Manage Arrangements for Visitors

Form 1.4
Training Needs
(Learning Outcomes)

Module Title/Module of
Instruction

LO1 Perform pre-arrival checks

1. Performing
Checks

Pre-arrival

LO2 Manage tour arrangements

2. Managing and Providing Tour

Arrangements

LO3 Resolve complaints and other emergencies

3. Providing solutions to
complaints and emergency

LO4 Perform post-departure activities

4. Performing Post-departure
activities