FINAL EXAM LDR 531 SEC 1

1) Which of the following is best defined as a consciously coordinated

social unit, composed of two or more people, which functions on a
relatively continuous basis to achieve a common goal or set of goals?
A. Party
B. Unit
C. Community
D. Organization

2) Over the past 2 decades, business schools have added required courses
on organizational design to many of their curricula. Why have they done
this?
A. Managers no longer need technical skills in subjects such as economics
and accounting to succeed.
B. Managers need to understand human behavior if they are to be effective.
C. These skills enable managers to effectively lead human resources
departments.
D. A manager with good interpersonal skills can help create a pleasant
workplace.

3) Robert Katz identified three essential skills that managers must have to
reach their goals. What are these skills?
A. Technical, decisional, and interpersonal
B. Technical, human, and conceptual
C. Interpersonal, informational, and decisional
D. Human, informational, and communication

4) __________ is a field of study that investigates the effect that individuals,

groups, and structures have on behavior within organizations for the
purpose of applying such knowledge toward improving an organizations
effectiveness.

A. Corporate tactics
B. Human resources management
C. Organizational behavior
D. Corporate strategy

5) What do the fundamental consistencies underlying the behavior of all

individuals enable researchers to do?

A. Observe human behavior.

B. Research human behavior.
C. Predict human behavior. Correct answer
D. Detect human behavior.

6) Which of the following is a generic term that covers a broad range of

feelings that people experience?

A. Affect
B. Emotions
C. Moods
D. Emotional labor

7) What term is used for intense feelings that are directed at someone or
something?

A. Affect
B. Cognition
C. Thoughts
D. Emotions

8) If personality characteristics were completely dictated by __________,

they would be fixed at birth and no amount of experience could alter
them.

A. job satisfaction
B. heredity
C. environment
D. situational factors

9) Which of the following are classifications on the Myers-Briggs Type

Indicator?

A. Extroverted, intuitive, judging, independent

B. Extroverted, sensing, judging, thinking
C. Extroverted, judging, independent, feeling
D. Sensing, perceiving, dependent, feeling

10) Maria is dissatisfied with the way that her manager treats her. She has
quit her job and found a new position with another firm. How has she
expressed her dissatisfaction?
A. Exit
B. Voice
C. Neglect
D. Loyalty

FINAL EXAM LDR 531 SEC 2

11) You quietly continue to do your work when you know things will not
improve. This is what type of response to dissatisfaction?
A. Exit
B. Voice
C. Loyalty
D. Neglect Correct answer
12) A group
A. generates positive synergy through coordinated effort
B. generates greater outputs with no increase in inputs
C. is two or more individuals interacting and interdependent
D. engages in collective work that requires joint effort

13) __________ results in a level of performance that is greater than the sum
of the individual input.
A. Synergy
B. Enthusiasm
C. Energy

D. Initiative

14) What happens in the second stage of Tuckman's five stage model of
group development?
A. Close relationships are developed.
B. The group demonstrates cohesiveness.
C. Intragroup conflict often occurs.
D. Groups disband.

15) Zach is devout and very active in his church. He is also a very
dedicated employee. His manager offers him a promotion, but the new
role will require him to work Sundays. Zach would like the promotion, but
realizes that it would force him to miss some church activities. It is likely
that Zach is experiencing which of the following:

A. Role conflict
B. Role expectation
C. Role perception
D. Role identity

16) Which role focuses on bringing about order and consistency by

drawing up formal plans?

A. Leadership
B. Management
C. Task structure
D. Initiating structure

17) Which statement regarding leadership is true?

A. Formal rights enable managers to lead effectively.

B. All managers are leaders.
C. All leaders are hierarchically superior to followers.
D. Nonsanctioned leadership is as important as or more important than
formal influence.

18) What are three situational criteria identified in the Fiedler model?

A. Charisma, influence, and leader-member relations

B. Leader-member relations, task structure, and position power
C. Task structure, leadership ability, and group conflict
D. Emotional intelligence, group orientation, and employee status

19) The reconceptualization of the contingency model by Garcia and

Fiedler is called __________ theory.

A. situational
B. cognitive resource
C. evaluative
D. cognitive dissonance

20) Which path-goal leadership style leads to greater satisfaction when

tasks are ambiguous or stressful?

A. Directive
B. Supportive
C. Participative
D. Reactive

FINAL EXAM LDR 531 SEC 3

21) According the Path-Goal Theory, what leader is friendly and shows
concern for the needs of followers?

A. Achievement-oriented leader
B. Laissez-faire leader
C. Participative leader
D. Supportive leader

22) Phrases such as more cultural diversity, many new entrants with
inadequate skills, and increase in aging workers are all examples of
what force for change?

A. Technology
B. World politics
C. Nature of the work force

D. Competition

23) What is a goal of planned change?

A. To change the forces of change
B. To alter the agents of change
C. To change employees responsibilities
D. To improve the ability to adapt to the environment

24) Using covert influence to overcome resistance to change is called

what?
A. negotiation
B. education
C. coercion
D. manipulation
25) If individuals resisting change are included in making change decisions
in an attempt to gain their support, what is this approach is called?
A. cooptation
B. exploitation
C. manipulation
D. education
26) Which of the following is a characteristic of organizational control?
A. Formality orientation
B. Decision orientation
C. Team orientationCorrect answer
D. Managerial orientation

* Organizational culture is dependent on numerous characteristics that focus on

specific interactions between members of the organization at each operational
level.
27) What term describes the key characteristic of organizational control
that addresses the degree to which employees are expected to exhibit
precision?
A. accountability
B. attention to detail
C. stability
D. reactivity

28) Power is
A. a means for leaders to achieve goalsCorrect answer
B. defined by leaders' hopes and aspirations
C. a goal in and of itself
D. not an influence on leaders' goals

29) Leaders achieve goals, and power is

A. defined by leaders hopes and aspirations

B. a means of achieving goals
C. a goal in and of itself
D. a strong influence on leaders goal

30) The most important aspect of power is probably that it _____.

A. is needed to get things done in an organization
B. is a function of dependency
C. tends to corrupt people

D. is counterproductive

Correction. Questions that I missed

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# 5 Topic:
Explain how organizational behavior (OB) theories shape management purpose,
positions, and essential skills. Question: What do the fundamental consistencies
underlying the behavior of all individuals enable researchers to do? Answer
Rationale: The fundamental consistencies underlying the behavior of all individuals
would not have an impact on a researcher's ability to observe, research, or detect
human behavior.
# 11 Topic:
Create a plan to increase employee motivation, satisfaction, and performance.
Question: You quietly continue to do your work when you know things will not
improve. This is what type of response to dissatisfaction? Answer Rationale: Exit,
voice, and loyalty are not passive behaviors.
# 26 Topic:
Assess how organizational size and structure influence control. Question: Which of
the following is a characteristic of organizational control? Answer Rationale:
Organizational culture is dependent on numerous characteristics that focus on
specific interactions between members of the organization at each operational
level.
# 28 Topic:
Evaluate how managers develop and maximize power and politics. Question: Power
is Answer Rationale: Power should not be a goal in and of itself.