Escolar Documentos
Profissional Documentos
Cultura Documentos
Submitted To
Apex College, internship management team
In partial fulfillment of requirement for the degree of
Bachelor of Business Administration
Submitted by:
Naim Ahmed Sisir
Roll No-20644
Year-2013
Acknowledgement
In order to experience the real facts of travel and tourism industry, Apex College and its
management had organized a proposal for internship program to BBA-TT students in
various related hospitality services based industry. Regarding these bases, this report is all
about internship experience, which is essential as per my course of study. I got an
opportunity to work in tours and travels organization.
So, I greatly and heart fully thanks all the genuine people who made me gain and well
known about the real fact of tourism industry.
First and foremost I would like to express my warm appreciation to Apex College of
management for providing such kind of opportunity to develop our knowledge and
experience. I am equally thankful to apex internship management team especially my
BBA-TT coordinator mr.subham poudel .
I would like to express my deepest thanks to liberal tours and travels, its director
mr.surendra k. pokheral along with its staffs especially mr.devendra Nepal for giving the
opportunity to work and making familiar with the working environment of organization.
Table of Content
Contents
Page no.
Chapter.1
1.1 background.1
1.2 duration of the internship....1
1.3 objectives.1
1.4 placement.2
Chapter2
2.1 introduction of the agency2
2.2 organizational structure3
Conclusion
Recommendation
References
Chapter-1
1.1 backgrounds
Travel agencies is a retail business that
sells travel related products and services to customers on behalf of suppliers such
as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and package
holidays that combine several products. In addition to dealing with ordinary tourist most
travel agencies have a separate department devoted to making travel arrangements for
business travelers and some travel agencies specialize in commercial and business travel
only. There are also travel agencies that serve as general sales agents for foreign travel
companies, allowing them to have officers in countries other than where
their headquarters are located. The industries that are involved in producing goods and
services which help tourist are called tourism industry, like other types of industries. This
industry is also expanding rapidly. Nepal is an adventure tourist's heaven for cultural and
environmental enrichment. The development of tourism in this remote mountain country
has not always been a success; however, today it is ingrained into Nepal's culture,
economy and environmental landscape. Nepal is tourists heaven for adventures cultures
and environmental enrichment. Variation in natural landscape of Nepal consists of valleys
and plains known as terrain in the south and breathtaking Himalayan peak sin the north
add great flavor for tourist.
1.2 History:
Though exact date and history of tourist in coming to Nepal is still unknown, it can be
assumed that first tourist started coming to Nepal only after first road systems was built
in 1950 that connect some of the Nepals cities which Indian borders in the south. Since
then international tourist flows to explore Nepals rich cultures, picturesque Himalayan.
Students will practice and expand upon their knowledge and skills learned in the
classroom in a substantive work situation. Internship is great jobs to learn. Students earn
credit and increased marketability for the permanent job search while learning more
about specific field and applying classroom knowledge in a corporate environment.
1.4 objectives
The prime concern of this intern is to build up confidence and to expose ourselves
in the challenging field of travel and tourism organization
To learn about the daily operation that is conducted in the organization.
To be familiar with the operation and management systems of the travel and
tourism organizations in real world situation enhancing the competence of the
tourism students.
To gain knowledge about how to make reservation in hotels, preparation of
itinerary, dealing with customers of service industry.
1.4 placements
I have completed 4 weeks internship at liberal tours and travels as a reservation trainee.
The roles and jobs that I had to fulfill as intern are as follows: Reservation & booking ticket
Itinerary planning
1. Tours
Kathmandu valley
Tibet tour, Bhutan tour, India tour
2. Transport
International ticketing
Domestic ticketing
Cars and coach rental
3. Sight seeing
Kathmandu
Chitwan
Bhaktapur
lumbini
4. Other features
Trekking guide
Wild life safari
Mountaineering
Bird watching
Bungee jumping
Mountain flight
Rafting
General information
The main objectives of this internship project emphasize me to blend the practical world
with the theories I learn. It provides me an opportunity for learning as well as developing
my managerial skills in a practical and real environment. I got a chance to apply my
theoretical concepts and skills in practical workplace. Though the agency was small with
fewer employees I got a chance to learn about the real business world.
I went to internship for meeting my objectives came to know that I couldnt gain all the
knowledge which I was expecting due to the time constraints. As we are the first batch
and the demand of skilled manpower in the tourism secure our career. This kind of
practices helps to built our confidence level and develop network to further career in
particular area. Different tasks and activities are assigned in intern. I have to prepare
some of the itinerary everyday to accomplish such tasks. Hence, it improves our itinerary
preparing ability. It also develops my communication skills. Different types of skills
develop during the internship period like interpersonal skills, leadership skills, effective
group communication, and intellectual ability
Abbreviation
Formation
IATA
19 April 1945; 69 years ago in
Havana, Cuba
Type
International trade association
Headquarters 800 Place Victoria ,Montreal, Canada
Membership approx. 250 airlines (2015)
DG and CEO Tony Tyler
Website
www.iata.org
The International Air Transport Association (IATA) is a trade association of the
worlds airlines. These 250 airlines, primarily major carriers, carry approximately 84% of
total Available Seat Kilometers air traffic.[2] IATA supports airline activity and helps
formulate industry policy and standards. It is headquartered in Montreal, Canada with
Executive Offices in Geneva, Switzerland.[3]
History
IATA was formed in April 1945 in Havana, Cuba.[4] It is the successor to the International
Air Traffic Association, which was formed in 1919 at The Hague, Netherlands.[5] At its
founding, IATA consisted of 57 airlines from 31 countries. Much of IATAs early work
was technical and it provided input to the newly created International Civil Aviation
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Organization (ICAO), which was reflected in the annexes of the Chicago Convention, the
international treaty that still governs the conduct of international air transport today.
The Chicago Convention couldnt resolve the issue of who flies where, however, and this
has resulted in the thousands of bilateral air transport agreements in existence today. The
benchmark standard for the early bilaterals was the 1946 United States-United Kingdom
Bermuda Agreement.[6][7]
IATA was also charged by the governments with setting a coherent fare structure that
avoided cut-throat competition but also looked after the interests of the consumer. The
first Traffic Conference was held in 1947[8] in Rio de Janeiro and reached unanimous
agreement on some 400 resolutions.[9]
Aviation grew rapidly over the following decades and IATAs work duly expanded. It
transformed its trade association activities to take account of the new dynamics in
aviation, which was seeing increasing demand from the leisure sector. Price flexibility
became increasingly important and the United States led the way into deregulation in
1978.[10][11]
IATA has cemented its position as the voice of the aviation industry in recent years,
launching a number of important programs and lobbying governments in the wake of
successive crises. Despite its factual influence, the IATA is a trade group with no
legislative powers.[12]
Priorities
Safety
Safety is the number one priority for IATA. The main instrument for safety is the IATA
Operational Safety Audit (IOSA) and its successor, Enhanced IOSA. IOSA has also been
mandated at the state level by several countries. In 2012, aviation posted its safest year
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ever. The global Western-built jet accident rate (measured in hull losses per million
flights of Western-built jets) was 0.20, the equivalent of one accident every 5 million
flights.[14] Future improvements will be founded on data sharing with a database fed by a
multitude of sources and housed by the Global Safety Information Center. In June 2014
the IATA set up a special panel to study measures to track aircraft in flight in real time.
The move was in response to the disappearance without trace of Malaysia Airlines Flight
370 on 8 March 2014.[15]
Security
Security has become increasingly important following the tragedy of 9/11. Following a
series of uncoordinated rules by different countries, the industry has developed a
Checkpoint of the Future, which is based on risk assessment and passenger
differentiation.
Environment
IATA members and all industry stakeholders have agreed to three sequential
environmental goals:
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1. An average improvement in fuel efficiency of 1.5% per annum from 2009 through
2020
2. A cap on net carbon emissions from aviation from 2020 (carbon-neutral growth)
3. A 50% reduction in net aviation carbon emissions by 2050 relative to 2005 levels.
At the 69th IATA AGM in Cape Town, South Africa, members overwhelmingly endorsed
a resolution on Implementation of the Aviation Carbon-Neutral Growth (CNG2020)
Strategy.
The resolution provides governments with a set of principles on how governments could:
IATA member airlines agreed that a single mandatory carbon offsetting scheme would be
the simplest and most effective option for an MBM.
Services
IATA provides consulting and training services in many areas crucial to aviation.
Travel Agent accreditation is available for travel professionals. Full accreditation allows
agents to sell tickets on behalf of all IATA member airlines.
Cargo Agent accreditation is a similar program.
IATA also runs the Billing and Settlement Plan, which is a $300 billion-plus financial
system that looks after airline money.
And it provides a number of business intelligence publications and services.
Training covers all aspects of aviation and ranges from beginner courses through to
senior management courses.
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Publications - Standards
A number of standards are defined under the umbrella of IATA. One of the most
important is the transport of dangerous goods (HAZMAT).
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The table below lists the various portals run by GDS companies. A customer can view
their reservations held in the GDS's own database or using the airline's booking system
itself. If a reservation is made through a GDS, there are usually two reservation
references: one is called a GDS locator code and the other the actual reservation or PNR
number.
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improve their profit margins to serve their customer directly accommodating changing
business models.
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Amadeus
Abacus
Galileo
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