Cricket Protect

Program Overview
Your device is an important part of your life. Isn't it worth protecting? In fact, 1 in 4
devices is lost, stolen, or damaged every day. From leaving your phone at a restaurant
to accidentally dropping it in the pool, or anything else life can throw at it, Cricket Protect
has you covered with:

Comprehensive coverage

Fast and convenient response

Protection against unexpected replacement expense

Program Details
Covered Equipment
Phone, standard battery, standard charger, SIM card
Covered Incidents
Loss, theft, physical damage/dropping, liquid damage, out-of-warranty malfunction
Replacement
Replacement device may be new or refurbished
Monthly Premiums
$7-10, depending on phone model
Deductible
Varies from $20-250 per approved claim, depending on phone model
Claim Limits
2 claims per 12 months; maximum replacement value of $1500 per claim
Cancellation Policy
Enrollment is optional, and you may cancel at any time without penalty.
Things you should know about Cricket Protect:

This program may be modified during your term. Please refer to this website for the most
current info. We will not cover loss or damage caused directly or indirectly by any of the
exclusions listed in the complete Insurance policy or the Service Warranty Agreement.
PLEASE READ THE COMPLETE INSURANCE POLICY AS WELL AS SERVICE
CONTRACTCAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES, AND WHAT
IS NOT COVERED.

Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment

may have minor cosmetic flaws. Replacement of 'accessories' may be with generic or
non-original manufacturer accessories. If the exact model is not available, the
replacement will be of like kind and quality.

Your plan has two agreements: Insurance and Extended Warranty. Insurance covers lost,
stolen and accidental damage incidents. Extended Warranty Agreement covers incidents
of malfunction after the expiration of the manufacturer's warranty. When combined with
Insurance, it forms the complete Cricket Protect Program.

You are not required to purchase this protection plan to activate wireless service. This
coverage may provide a duplicate of other sources of coverage.

You are not required to purchase the Service Warranty Agreement to purchase the lost,
stolen and accidental damage coverage under the Cricket Protect Program. You may
purchase the insurance on a stand-alone basis for a monthly premium of $5 or $8 by
calling Cricket Wireless at 1-800-CRICKET.

You may cancel at any time and receive a pro-rated credit (or refund if you
cancel service) of your premiums.

If your service is interrupted due to non-payment, Cricket Protect will be canceled and
you will not be allowed to re-enroll the same device.
If you have an account with multiple lines, you'll need to add Cricket Protect to each line
separately.
If you have Cricket Protect for your current phone and you upgrade to a new Cricket
device, Cricket Protect will still be active on your account. If you bring a new device to
Cricket (BYOD), Cricket Protect will be removed from your account.

File a Claim
It's quick and easy to file a claim by phone. Once approved, you'll be up and running again with a replacement device in no time!

How to File a Claim

1. Make sure you have the following information:
- Phone number for the device
- Make and model number for the device
- Account holder billing address
- Date, time, location, and details on the incident
- Credit card or debit card info for paying the deductible
2. Call Customer Care at 855-309-8342 to file a claim.
3. Once the claim is approved, pay your deductible (see chart below).
4. Watch for your replacement phone; open and activate it promptly when it arrives.

Deductibles
Your deductible is based on the new unsubsidized retail price of your device (See chart below).
Device Retail Price

Monthly Charge

Deductible

Up to $49.99

$7

$20

$50.00 - $129.99

$7

$40

$130.00 - $249.99

$7

$75

$250 - $499.99

$7

$130

$500 +

$10

$250

Warranty

Warranty
New Cricket devices generally carry a one-year manufacturer's warranty from the date
of purchase. Reconditioned wireless devices generally carry a 90-day manufacturer's
warranty from the date of purchase. Please review the warranty info provided by the
manufacturer of your device for complete info.

Device Coverage Period & Process

The warranty claim coverage period on all wireless devices begins at the end of the 7-day
return period.

Most warranty claims are fulfilled through Cricket's centralized exchange-by-mail

program and may not be fulfilled through an authorized Cricket retail location. Warranty
claims for new iPhones, the ZTE Velox, and the Moto G are fulfilled through the original
equipment manufacturer. See below for details.

To make a warranty claim, please contact the Returns Center at 1-800-CRICKET (2742538) for assistance. The support center will troubleshoot the device malfunction over the
phone and provide instructions for the warranty return, if applicable.

Warranty returns must be shipped to the Returns Center. Follow the instructions provided
by the Returns Center and make sure to keep a copy of the tracking number from the

shipping carrier. Domestic shipping costs for valid warranty exchange returns will be
covered by Cricket Wireless.

The Returns Center will inspect the warranty exchange return and determine whether it
meets the requirements of the warranty exchange return policy. For valid warranty
exchanges, the Returns Center will ship an identical or similar replacement model, which
may be a new or reconditioned (like-new) device.

Warranty Exchange Options

If you meet the requirements of the warranty exchange return policy, Cricket has several
options for exchanging your device:

Advanced Exchange: Customers will be shipped a new or reconditioned (like new)

replacement device before sending their defective device to the Cricket Returns Center.
Customers can choose between 2-day delivery for a $10 shipping fee or next day
delivery for a $20 shipping fee. Customers will be charged a security deposit equal
to the value of the device ($30 - $600, dependent upon the device). A full refund of the
security deposit will be applied to the customer's credit card within 5 business days once
the customer has returned the defective device to the Cricket Returns Center, and if the
device meets the warranty exchange return policy requirements. If the device does not
meet the warranty exchange requirements, the security deposit will not be refunded and
the defective device will be returned to the customer.

Expedited Post Exchange: The customers must to send the defective device to the
Cricket Returns Center before receiving a replacement device. If the return is compliant
with the warranty exchange policy requirements, a new or reconditioned (like-new)
device will be shipped to the customer. The customer can expect to receive the
replacement device within 3 business days after shipping the defective device to the
Cricket Returns Center. A $20 shipping fee will be charged to customers for this
option.

Standard Post Exchange: Customers must send their defective devices to the Cricket
returns center before they receive a replacement device. If the returned device is
compliant with the warranty exchange policy requirements, a new or reconditioned (likenew) device will be shipped to the customer. Customers can expect to receive the
replacement device within 5 business days after shipping the defective device to the
Cricket Returns Center. This option is at no cost to the customer.

Non-Compliant Returns
Devices are generally considered to be defective and covered by the manufacturer's
warranty (or the limited warranty for reconditioned devices) if the device has stopped
functioning due to no fault of the customer. For example, a software malfunction would
typically be considered a device defect.

The following is a list of items and issues not covered by warranty exchange:

Defects or damage resulting from use of the product, other than normal wear and tear;

Defects or damage from misuse, accident or neglect, improper testing, operation,

maintenance, installation, or other activities that may void the warranty;

Any adjustment, alteration, or modification to the device of any kind;

Devices that have been disassembled or repaired in such a manner as to adversely affect
performance or prevent adequate inspection and testing to validate the warranty claim;

Products with labels removed or illegible serial numbers;

Defects or damage due to spills or immersion in food or liquid.

Devices that are determined not to be covered by warranty exchange will be returned to
the customer. Any fees collected as part of the warranty exchange will not be refunded.
Devices not covered by warranty exchange may be covered by handset insurance. If
you have handset insurance, you should contact the insurance administrator to file a
claim.

Original Equipment Manufacturer (OEM) Returns

You may return your device directly to the OEM if you do not want to participate in
Cricket's warranty exchange return program. If the device is defective and still under
manufacturer warranty, you may return it directly to the OEM. We provide Cricket's
warranty exchange return program as a supplemental service to the OEM warranty.
Motorola
Motorola is responsible for all Motorola warranty returns and related warranty claims that
occur beyond seven (7) days after purchase. After such time, Cricket customers will be
directed to the following toll-free number and website for resolution directly with
Motorola, subject to Motorola's Limited Warranty: 1-800-734-5870
and www.motorola.com/support.
ZTE Velox (Tablet)
ZTE is responsible for all Velox (Tablet) warranty returns and related warranty claims
that occur beyond seven (7) days after purchase. After such time, Cricket customers will
be directed to the following toll-free number and website for resolution directly with ZTE,

subject to ZTE's Limited Warranty: 1-877-817-1759

and http://www.zteusa.com/tablets/zte-velox.html.
Apple
Warranty and repair-related issues for any new iPhone that was purchased from Cricket
Wireless are handled by Apple atwww.apple.com/support, 800-APL-CARE (800-2752273) or visiting an Apple Retail store with an appointment. For iPhone service in
Puerto Rico and the US Virgin Islands, please
visit www.apple.com/support/iphone/service/us for additional details.
Warranty and repair-related issues for any reconditioned iPhone purchased from
Cricket are processed through Cricket's centralized exchange-by-mail process, as
described above.

Accessories
All accessory products are provided "as is" and "with all faults" and without warranties of
any kind, express or implied, including, without limitation any warranties of title,
merchantability, non-infringement, or fitness for a particular purpose, which warranties
are expressly disclaimed. Cricket customers assume all responsibility and risk for use of
the accessory product(s).
In no event shall Cricket be liable for damages in excess of the purchase price (less any
rebates) for the accessory product(s). Cricket neither assumes, nor authorizes any other
person or entity to create or assume on Cricket's behalf, any obligations or liability in
connection with any accessory product.
The manufacturer of a particular accessory product may provide a separate warranty
with respect to such product. Please contact the manufacturer directly for details.

Sachin's Extra cover

RELATED

Apr 28 | IPL loses viewers post World Cup

Apr 8 | Oriental insures Dhoni for Rs 34 cr

No records are beyond the reach of Little Master Sachin Tendulkar, who became the most highly
insuredcricketer in the fourth edition of the Indian Premier League.
National Insurance Company has provided a cover of Rs 44 crore to Tendulkar, who plays for Mumbai
Indians.
Not far behind him is Indian captain Mahendra Singh Dhoni, who has been given an accident cover of Rs 34
crore by Oriental Insurance.

Last year, Tendulkar and Dhoni were given personal accident covers worth Rs 12 crore and Rs 10 crore,
respectively.
Personal accident covers to players are three times the fees they are receiving from their team owners. The
insurance covers players against personal accident, medical emergencies, loss of baggage and travel risk.
Meanwhile, Oriental Insurance has provided insurance cover to five IPL franchisee teams-Kochi
Tuskers Kerala (Rs 160 crore), Chennai Super Kings (Rs 136 crore), Pune Warriors (Rs 122 crore), Rajasthan

Royals (Rs 93.7 crore) and Deccan Chargers (Rs 98 crore).

Sachin Tendulkar buys Rs 100 cr cover

Having moved into his dream house,ace cricketer Sachin Tendulkar has now
secured his five-story Bandra residence with a staggering Rs 100 crore
insurance cover,one of the biggest insurance deals by an individual.
The cricket icon has bought the insurance from a consortium of general
insurers,according to industry sources.
A consortium of general insurance companies has given an insurance cover
for the cricketers home in Bandra for a value consideration of Rs 100 crore,
an official of a public sector general insurance company,who wished not to be
named,said.
As per the official,all the four state-run GIs along with a private insurer have
provided the cover.
Oriental Insurance Company,United India Insurance,New India Assurance
and National Insurance Company are the four government-owned general

insurers providing the cover along with a private insurer, the official
said,adding the annual premium would be around Rs 40 lakh.
According to another insurance official,the cover has been taken in two parts.
While a fire insurance policy has been obtained for Rs 75 crore,an additional
cover of Rs 25 crore has been bought for household items like
furniture,electronic gadgets and cricket accessories among others.
The fire insurance covers losses from blaze,terror attacks,natural disasters
like earthquakes,and burglary among others. The insurance covers the cost of
the land,compound walls,besides electrical equipment.
The Tendulkars had moved into the sprawling 6,000 square feet villa in
Bandra West in September from a flat that had been allotted to the maestro
under sports quota.
Everyone has a dream of owning a house. I,too,had this dream. I am happy
that I was able to fulfil it, Tendulkar had said while moving into his new abode.
The cricketers residence stands on a plot that earlier housed a dilapidated
bungalow,which he had bought for Rs 39 crore in 2007.
The villa has been secured with high-walled fencing to avoid curious
onlookers. CCTV cameras and sensors have also been installed.
Besides the three storeys above the ground level,the villa reportedly has two
underground basements.
With this deal,Tendulkar has joined a select league of industrialists and
filmstars who have taken such high insurance cover in the recent past.
While filmstar Shah Rukh Khan has reportedly insured his mansion
Mannat,also in Bandra,for Rs 110 crore,Reliance Industry chairman Mukesh
Ambanis USD 1-billion Antilla has been insured for around Rs 150 crore.
- See more at: http://indianexpress.com/article/newsarchive/web/sachin-tendulkar-buys-rs-100-cr-cover/#sthash.D1SmYmBP.dpuf

ExtraCover Insurance for Cricket Clubs

ExtraCover is the official Club Insurance Scheme of the ECB.

ExtraCover is the ideal way for cricket clubs to insure against a wide range of risks - all in one simple policy, including:

Public Liability with Employers Liability automatically included

Accidents to players and members

Club bags, cups and trophies, non-turf pitches, netting and poles, sightscreens and pitch covers, bowling machinery

Club buildings

Contents/ground machinery, money, glass

Legal expenses
It provides a flexible range of cover designed solely for cricket clubs, consistently meeting the needs of members for over 30 years.
Please see the below document for general information and guidance for Cricket Clubs on insurance:
Are You Adequately Insured (22 KB)
Latest ExtraCover Newsletter (1.5 MB)
In the light of many previous challenges and recent flood damage faced by cricket clubs the ECB are keen to ensure that all affiliated clubs are
adequately insured and at the best available rates.
Public Liability Insurance covers the Legal Liability of the Club to pay compensation to members of the public where bodily injury or damage to their
property is caused in connection with club activities. Without this the cover clubs would be faced with the cost of the award of damages itself. Members
of the Club personally stand to lose their home and assets, so why take the risk? It is a requirement of ECB that all clubs transact this important cover.
Directors and Officers Liability Insurance provide the directors, officers and trustees of the club with protection against civil or criminal lawsuits and
regulatory proceedings. Without this cover members are placing their personal assets at risk. The cover provides a pool of money that can be drawn on
to fund defence and settlement costs and pay for the costs of legal representation at investigations.
Personal Accident cover provides set benefits to all members of the club and whilst serious injuries are thankfully very rare there have been occasions
where a player or official have suffered serious damage to their eyesight and even fatal accident.
Self-Employed and other Members who do not benefit from a workplace sickness scheme should ensure that any personal accident/sickness
insurance they have arranged individually includes the playing of club cricket.
The increasing trend of large Arson, Theft and Weather related claims makes it more important than ever to ensure your sums insured are adequate.
Under-Insurance will lead to the total sum insured being insufficient to meet the costs of rebuilding and replacing contents/ground machinery. Ultimately
this may lead to the demise of the club

Broker helpline
For expert advice and assistance concerning quotations, arranging cover and settlement of claims - contact your ExtraCover team at Marshall
Wooldridge:
Marshall Wooldridge Ltd Insurance Brokers
14-16 Ivegate
Yeadon
Leeds LS19 7RE

Tel: 0800 289301

Fax: 0113 239 1296
Email: info@marswool.com
Web: www.marshallwooldridge.com
You can download a full ExtraCover brochure below as a PDF:
ECB ExtraCover Clubs Brochure 2015 (3.2 MB)
And an ECB ExtraCover Insurance Proposal Form too below:
ECB Proposal Form 2015 (98 KB)