Cmesnr

Configuring Single Number Reach (SNR)
First Published: February 27, 2009

Last Updated: March 14, 2012
This chapter describes the Single Number Reach (SNR) feature in Cisco Unified Communications
Manager Express (Cisco Unified CME) 7.1 and later versions.
Contents
Information About Single Number Reach, page 1315
How to Configure Single Number Reach, page 1319
Additional References, page 1333
Feature Information for Single Number Reach, page 1334
Information About Single Number Reach

To configure SNR, you should understand the following concepts:
Single Number Reach: Overview, page 1316
SNR Enhancements, page 1317
Single Number Reach for Cisco Unified SIP IP Phones, page 1318
Virtual SNR DN for Cisco Unified SCCP IP Phones, page 1319
Cisco Unified Communications Manager Express System Administrator Guide

OL-10663-04
1315

Single Number Reach: Overview

The Single Number Reach (SNR) feature allows users to answer incoming calls to their extension on
either their desktop IP phone or at a remote destination, such as a mobile phone. Users can pick up active
calls on the desktop phone or the remote phone without losing the connection. This enables callers to
dial a single number to reach the phone user. Calls that are not answered can be forwarded to voice mail.
Remote destinations may include the following devices:
Mobile (cellular) phones.
Smart phones.
IP phones not belonging to the same Cisco Unified CME router as the desktop phone.
Home phone numbers in the PSTN. Supported PSTN interfaces include PRI, BRI, SIP, and FXO.
For incoming calls to the SNR extension, Cisco Unified CME rings the desktop IP phone first. If the
IP phone does not answer within the configured amount of time, it rings the configured remote number
while continuing to ring the IP phone. Unanswered calls are sent to a configured voice-mail number.
The IP phone user has these options for handling calls to the SNR extension:
Pull back the call from the remote phonePhone user can manually pull back the call to the SNR
extension by pressing the Resume soft key, which disconnects the call from the remote phone.
Send the call to remote phonePhone user can send the call to the remote phone by using the
Mobility soft key. While connected to the call, the phone user can press the Mobility soft key and
select Send call to mobile. The call is forwarded to the remote phone.
Enable or disable Single Number ReachWhile the IP phone is in the idle state, the user can toggle
the SNR feature on and off by using the Mobility soft key. If the user disables SNR,
Cisco Unified CME does not ring the remote number.
IP phone users can modify their own SNR settings directly from the phone by using the menu available
with the Services feature button. You must enable the feature on the phone to allow a phone user to
access the user interface.
This feature is supported in Cisco Unified CME 7.1 and later versions on SCCP IP phones that support
soft keys.
1316
OL-10663-04

SNR Enhancements
Cisco Unified CME 8.5 supports the following enhancements in the Single Number Reach (SNR)
feature:
Hardware Conference
In Cisco Unified CME 8.5, you can send a call to a mobile phone after joining a hardware conference.
After joining the hardware conference, all conference callers are blind-transferred to hardware DN. The
call character of the ephone changes from incoming call to outgoing call and you are able to send a call
to the mobile.
Call Park, Call Pickup, and Call Retrieval

In earlier versions of Cisco Unified CME, Call Park, Call Pickup, and Call Retrieval features were not
supported for SNR. Cisco Unified CME 8.5 and later versions allows you to park, pickup, or retrieve an
SNR call,
Cisco Unified CME 8.5 enhances the SNR feature to allow you to see the local number on your cell
phone instead of the calling party number, You can configure the snr calling number local command
under ephone-dn configuration mode to view the caller ID of the SNR phone. For information on
configuring SNR calling number local, see the SCCP: Configuring Single Number Reach
Enhancements section on page 1324.
Answer Too Soon Timer

On non-FXO ports, you can set an snr answer too soon timer to prevent the calls from rolling to the
voice mailbox of your cell phone. When the cell phone rolls to the voice mail within the answer too soon
timer range (1 to 5 seconds), the mobile phone call leg is immediately disconnected. You can configure
the snr answer too soon command under ephone-dn mode. For more information, see the SCCP:
Configuring Single Number Reach Enhancements section on page 1324. The answer-too soon timer
is not applicable when sending the call to a mobile.
SNR Phone Stops Ringing After Mobile Phone Answers

When SNR is deployed on non-FXO ports, if cell phone picks up an SNR call, you are connected to the
call. The ephone stops ringing further and is placed on hold. You can configure the snr ring-stop
command under ephone-dn configuration mode to stop the ephone from ringing and to place the phone
on hold. For more information, see the SCCP: Configuring Single Number Reach Enhancements
section on page 1324.

OL-10663-04
1317

Single Number Reach for Cisco Unified SIP IP Phones

Before Cisco Unified CME 9.0, the Single Number Reach (SNR) feature enabled the user to be reached
on two numbers: a regular directory number (DN) on the ephone and a public switched telephone
network (PSTN) connection (either a PRI/BRI/FXO port or a SIP interface). For incoming calls to the
ephone, the Cisco Unified CME called the ephone DN first. When the ephone DN did not answer within
a configured time, the Cisco Unified CME called a preconfigured PSTN number while continually
calling the ephone DN.
In Cisco Unified CME 9.0 and later versions, the following SNR features are supported for Cisco Unified
SIP IP phones:
Enable and disable the Extension Mobility (EM) feature on a Cisco Unified SIP IP phoneUse the
Mobility soft key or PLK as a toggle or use the mobility and no mobility commands to enable or
disable the Mobility feature on a Cisco Unified SIP IP phone.
Manual pull back of a call on a mobile phoneUse the Resume soft key to manually bring a call
back to the SNR DN.
Send a call to a mobile PSTN phoneSend a call to the mobile PSTN phone using the Mobility soft
key while the Cisco Unified SIP IP phone is on a call. Select Send call to mobile and the call is
handed off to the mobile phone.
Send a call to a mobile phone regardless of whether the SNR phone is the originating or the
terminating sideEnsure that the SNR feature is configured in voice register dn or ephone-dn
configuration mode to send a call to a mobile phone regardless of whether the SNR phone is the
originating or terminating side. Use the Mobility soft key, select Send call to mobile, and the call
is handed off to the mobile phone.
For calls from a PSTN, local, or VoIP phone to a Cisco Unified SIP IP phone configured as an SNR
phone, the Cisco Unified CME calls the SIP SNR or the mobile phone DN.
When you answer the call on the SIP SNR phone, you can send the call to the PSTN/BRI/PRI/SIP phone.
When you answer the call on the mobile phone, the Resume soft key is displayed on the SIP SNR phone
and allows the call to be pulled back to the SIP SNR phone. You can repeatedly pull the call back from
the PSTN phone to the SIP SNR phone or from the SIP SNR phone to the PSTN phone.
If the cfwd-noan keyword is configured and both the mobile and SIP SNR phones do not answer, the
call is redirected to a preconfigured extension number when the end of a preconfigured time delay is
reached.
The following shows how SNR phones configured with Cisco Unified SIP IP phones behave differently
from those configured with Cisco Unified SCCP IP phones when sending a call to a mobile:
Note
For Cisco Unified SCCP IP phones, the Resume soft key is displayed on the SCCP SNR phone as
soon as the call is sent to the mobile phone.
For Cisco Unified SIP IP phones, the Resume soft key is displayed on the SIP SNR phone as soon
as the mobile phone answers the call.
When the Resume soft key is pressed, the call is returned to the SNR phone.
Cisco Unified CME 9.0 supports the SNR feature in Cisco Unified SIP 7906, 7911, 7941, 7942, 7945,
7961, 7962, 7965, 7970, 7971, 7975, 8961, 9951, and 9971 IP Phones.
1318
OL-10663-04

How to Configure Single Number Reach
Virtual SNR DN for Cisco Unified SCCP IP Phones

A virtual SNR DN is a DN not associated with any registered phone. It can be called, forwarded to a
preconfigured mobile phone, or put on an Auto Hold state when the mobile phone answers the call or
the time delay is reached. In the Auto Hold state, the DN can either be floating or unregistered. A floating
DN is a DN not configured for any phone while an unregistered DN is one associated with phones not
registered to a Cisco Unified CME system.
Before Cisco Unified CME 9.0, an SNR DN feature did not launch when the SNR DN was not associated
with any registered phone. Although a call could be forwarded to the mobile phone using the
call-forward busy command, the SNR DN had to be configured under a phone. Users who were
assigned floating DNs could not forward calls unless they had a phone assigned to them.
In Cisco Unified CME 9.0 and later versions, an SNR DN is not required to be associated with a
registered phone to have the SNR DN feature launched. A call can be made to a virtual SNR DN and the
SNR feature can be launched even when the SNR DN is not associated with any phone. A call to a virtual
SNR DN can be forwarded to an auto-attendant service when the preconfigured mobile phone is out of
service and the voice mail can be retrieved using the telephone or extension number assigned to the voice
mailbox.
Although the virtual SNR DN feature is designed for SNR DNs that are not associated with registered
phones, this feature also supports virtual SNR DNs that complete phone registration or login and
registered DNs that become virtual when all associated registered phones become unregistered.

This section contains the following task:
SCCP: Configuring Single Number Reach, page 1320
SCCP: Configuring Single Number Reach Enhancements, page 1324
SIP: Configuring Single Number Reach, page 1327
SCCP: Configuring a Virtual SNR DN, page 1330

OL-10663-04
1319

SCCP: Configuring Single Number Reach

To enable the Single Number Reach (SNR) feature on SCCP IP phones, perform the following steps.
Prerequisites
Cisco Unified CME 7.1 or a later version
Cisco IP Communicator requires version 2.1.4 or later
Each IP phone supports only one SNR directory number.
SNR feature is not supported for the following:
Restrictions
SCCP-controlled analog FXS phones

MLPP calls
Secure calls
Video calls
Hunt group directory numbers (voice or ephone)
MWI directory numbers
Trunk directory numbers
An overlay set can support only one SNR directory number and that directory number must be the
primary directory number.
Call forward no answer (CFNA), configured with the call-forward noan command, is disabled if
SNR is configured on the directory number. To forward unanswered calls to voice mail, use the
cfwd-noan keyword in the snr command.
Call forwarding of unanswered calls, configured with the cfwd-noan keyword in the snr command,
is not supported for PSTN calls from FXO trunks because the calls connect immediately.
Calls from an internal extension to an extension which is busy, is forwarded to the SNR destination
even if no forward local-calls is configured under the Directory Number.
Calls always remain private. If a call is answered on a remote phone, the desktop IP phone can not
listen to the call unless it resumes the call.
U.S. English is the only locale supported for SNR calls.
1320
OL-10663-04

SUMMARY STEPS
1.
enable
2.
configure terminal
3.
ephone-dn dn-tag
4.
number number
5.
mobility
6.
snr e164-number delay seconds timeout seconds [cfwd-noan extension-number]
7.
snr calling-number local
8.
exit
9.
ephone-template template-tag
10. softkeys connected {[Acct] [ConfList] [Confrn] [Endcall] [Flash] [HLog] [Hold] [Join]
[LiveRcd] [Mobility] [Park] [RmLstC] [Select] [TrnsfVM] [Trnsfer]}

11. softkeys idle {[Cfwdall] [ConfList] [Dnd] [Gpickup] [HLog] [Join] [Login] [Mobility]
[Newcall] [Pickup] [Redial] [RmLstC]}

12. exit
13. ephone phone-tag
14. ephone-template template-tag
15. end
DETAILED STEPS
Step 1
Command or Action
Purpose
enable
Enables privileged EXEC mode.
Enter your password if prompted.
Example:
Router> enable
Step 2
Enters global configuration mode.
configure terminal
Example:
Router# configure terminal
Step 3
Enters directory number configuration mode.
ephone-dn dn-tag
Example:
Router(config)# ephone-dn 10
Step 4
Associates an extension number with this directory number.
number number
Example:
numberString of up to 16 digits that represents an

extension or E.164 telephone number.
Router(config-ephone-dn)# number 1001
Step 5
mobility
Enables the Mobility feature on the directory number.
Example:
Router(config-ephone-dn)# mobility

OL-10663-04
1321

Step 6
Command or Action
Purpose
snr e164-number delay seconds timeout

seconds [cfwd-noan extension-number]
Enables SNR on the extension.
Example:
Router(config-ephone-dn)# snr 4085550133
delay 5 timeout 15 cfwd-noan 2001
Step 7
Example:
Router(config-ephone-dn)# snr
calling-number local
Step 8
exit
e164-numberE.164 telephone number to ring if IP phone

extension does not answer.
delay secondsSets the number of seconds that the call rings

the IP phone before ringing the remote phone. Range is from
0 to 10. Default: disabled.
timeout secondsSets the number of seconds that the call

rings after the configured delay. Call continues to ring for this
length of time on the IP phone even if the remote phone
answers the call. Range is from 5 to 60. Default: disabled.
cfwd-noan extension-number(Optional) Forwards the call

to this target number if the phone does not answer after both
the delay and timeout seconds have expired. This is typically
the voice-mail number.
Note
The cfwd-noan option is not supported for calls from

FXO trunks because the calls connect immediately.
(Optional) Replaces the original calling party number with the

SNR extension number in the caller ID display of the remote
phone.
This command is supported in Cisco Unified CME 8.0 and

later versions.
Exits ephone-dn configuration mode.
Example:
Router(config-ephone-dn)# exit
Step 9
Example:
Enters ephone-template configuration mode to create an ephone

template.
Router(config)# ephone-template 1
Step 10
softkeys connected {[Acct] [ConfList]

[Confrn] [Endcall] [Flash] [HLog] [Hold]
[Join] [LiveRcd] [Mobility] [Park]
[RmLstC] [Select] [TrnsfVM] [Trnsfer]}
template-tagUnique identifier for the ephone template that

is being created. Range is from 1 to 20.
Modifies the order and type of soft keys that display on an IP

phone during the connected call state.
Pressing the Mobility soft key during the connected call state
forwards the call to the PSTN number defined in Step 6.
Example:
Router(config-ephone-template)# softkeys
connected endcall hold livercd mobility
Step 11
softkeys idle {[Cfwdall] [ConfList] [Dnd]

[Gpickup] [HLog] [Join] [Login]
[Mobility] [Newcall] [Pickup] [Redial]
[RmLstC]}
Example:
Modifies the order and type of soft keys that display on an IP

phone during the idle call state.
Pressing the Mobility soft key during the idle call state
enables the SNR feature. This key is a toggle; pressing it a
second time disables SNR.
Router(config-ephone-template)# softkeys
idle dnd gpickup pickup mobility
1322
OL-10663-04

Step 12
Command or Action
Purpose
exit
Exits ephone-template configuration mode.
Example:
Router(config-ephone-template)# exit
Step 13
Enters ephone configuration mode.
ephone phone-tag
Example:
phone-tagUnique number that identifies this ephone

during configuration tasks.
Router(config)# ephone 21
Step 14
Applies the ephone template to the phone.
Example:
template-tagUnique identifier of the ephone template that

you created in Step 12.
Router(config-ephone)# ephone-template 1
Step 15
Exits configuration mode.
end
Example:
Router(config-ephone-template)# end
Examples
The following example shows extension 1001 is enabled for SNR on IP phone 21. After a call rings at
this number for 5 seconds, the call also rings at the remote number 4085550133. The call continues
ringing on both phones for 15 seconds. If the call is not answered after a total of 20 seconds, the call no
longer rings and it is forwarded to the voice-mail number 2001.
ephone-template 1
softkeys idle Dnd Gpickup Pickup Mobility
softkeys connected Endcall Hold LiveRcd Mobility
!
ephone-dn 10
number 1001
mobility
snr 4085550133 delay 5 timeout 15 cfwd-noan 2001
!
!
ephone 21
mac-address 02EA.EAEA.0001
ephone-template 1
button 1:10

OL-10663-04
1323

SCCP: Configuring Single Number Reach Enhancements

To enable the Single Number Reach (SNR) enhancement feature on Cisco IP phones, follow these steps:
Prerequisites
Cisco Unified CME 8.5 or a later version.
Restrictions
Software Conference After a software conference is initiated and committed on an ephone, you
cannot send the call to a mobile phone. You can only enable or disable mobility after software
conference is committed.
SNR Call Pickup on FXO port For a call routed through FXO port to the PSTN, the call is signaled
as connected as soon as FXO port is seized outbound. The mobile phone is on FXO interface and
the call (session) is in active state as soon as FXO is in connect state. The ephone will be in ringing
state but you can not pick up the ephone call.
Music on hold (MOH) is not supported if the SNR call originates from the line side. MOH is
supported on an SNR call if the call originates from the trunk side.
1.
enable
2.
configure terminal
3.
ephone-dn dn-tag
4.
number number [secondary number] [no-reg [both | primary]]
5.
mobility
6.
snr calling number local
7.
snr answer too soon timer time
8.
snr ring-stop
9.
end
SUMMARY STEPS
DETAILED STEPS
Step 1
Command or Action
Purpose
enable
Example:
Router> enable
Step 2
configure terminal
Example:
1324
OL-10663-04

Step 3
Command or Action
Purpose
ephone-dn dn-tag
Enters directory number configuration mode.
Example:
Step 4
number number [secondary number] [no-reg [both

| primary]]
Associates an extension number with this directory number.
numberString of up to 16 digits that represents an

extension or E.164 telephone number.
Example:
Step 5
Enables the Mobility feature on the directory number.
mobility
Example:
Step 6
Displays local number as calling number on your SNR

mobile phone.
snr calling number local
Example:
Router(config-ephone-dn)#snr calling-number
local
Step 7
Enables a timer for answering the call on SNR mobile phone.
snr answer too soon time
timeTime, in seconds. Range is from 1 to 5.
Example:
Router(config-ephone-dn)#snr answer-too-soon 4
Step 8
Allows you to stop the IP phone from ringing after the SNR
call is answered on a mobile phone.
snr ring-stop
Example:
Router(config-ephone-dn)#snr ring-stop
Step 9
exit
Exits ephone-dn configuration mode.
Example:
Router(config-ephone-dn)# exit

OL-10663-04
1325

Examples
The following example shows SNR enhancements configured for ephone-dn 10:
Router#show running config
!
!
telephony-service
sdspfarm units 1
sdspfarm tag 1 confprof1
conference hardware
max-ephones 262
max-dn 720
ip source-address 172.19.153.114 port 2000
service phone thumbButton PTTH6
load 7906 SCCP11.8-5-3S.loads
load 7911 SCCP11.8-5-3S.loads
!
ephone-template 6
feature-button 1 Hold
!
!
ephone-dn 10
mobility
snr ring-stop
snr answer-too-soon 4
!
1326
OL-10663-04

SIP: Configuring Single Number Reach

To configure the SNR feature on Cisco Unified SIP IP phones, perform the following steps.
Prerequisites
Restrictions
Hardware Conferencing and Privacy on Hold for Cisco Unified SIP IP phones are not supported.
Mixed shared lines between Cisco Unified SIP and SCCP IP phones are not supported.
Subscribe and Notify modes for SIP shared lines are not supported.
Incoming calls from the H323 IP trunk are not supported.
Media flow around for SIP-SIP trunk calls is not supported.
SIP SNR phones that initiate software conferencing are unable to send or receive calls to or from
mobile phones because the Cisco Unified SIP IP phones are put on hold after a software conference
is committed.
1.
enable
2.
configure terminal
3.
voice register template template-tag
4.
softkeys idle {[Cfwdall] [DND] [Gpickup] [Newcall] [Pickup] [Redial]}
5.
softkeys connected {[Confrn] [Endcall] [Hold] [Park] [Trnsfer] [iDivert]}
6.
exit
7.
voice register pool pool-tag
8.
session-transport {tcp}
9.
exit
SUMMARY STEPS
10. voice register dn dn-tag

11. number number
12. name name
13. mobility
14. snr calling-number local
15. snr e164-number delay seconds timeout seconds [cfwd-noan extension-number]
16. snr ring-stop
17. snr answer-too-soon time
18. end

OL-10663-04
1327

DETAILED STEPS
Step 1
Command or Action
Purpose
enable
Example:
Router> enable
Step 2
configure terminal
Example:
Step 3
voice register template template-tag
Enters voice register template configuration mode.
Example:
template-tagIdentifier for the template being created.

Range: 1 to 10.
Router(config)# voice register template 1
Step 4
softkeys idle {[Cfwdall] [DND] [Gpickup]

[Newcall] [Pickup] [Redial]}
Modifies the display of soft keys on Cisco Unified SIP IP

phones during the idle call state.
Cfwdall(Optional) Soft key for call forward all.

Forwards all calls.
DND(Optional) Soft key that enables the

Do-Not-Disturb feature.
Gpickup(Optional) Soft key that allows a user to

pickup a call that is ringing on another phone.
Newcall(Optional) Soft key that opens a line on a

speakerphone to place a new call.
Pickup(Optional) Soft key that allows a user to

pickup a call that is ringing on another phone that is a
member of the same pickup group.
Redial(Optional) Soft key that redials the last

number dialed.
Example:
Router(config-register-temp)# softkeys idle
Redial Cfwdall
Step 5
softkeys connected {[Confrn] [Endcall] [Hold]

[Park] [Trnsfer] [iDivert]}
Modifies the display of soft keys on Cisco Unified SIP IP

phones during the connected call state.
Confrn(Optional) Soft key that connects callers to a

conference call.
Endcall(Optional) Soft key that ends the current call.
Hold(Optional) Soft key that places an active call on

hold and resumes the call.
Park(Optional) Soft key that places an active call on

hold, so it can be retrieved from another phone in the
system.
Trnsfer(Optional) Soft key that transfers active calls

to another extension.
iDivert(Optional) Soft key that immediately diverts

a call to a voice-messaging system.
Example:
Router(config-register-temp)# softkeys
connected Confrn Hold Endcall
1328
OL-10663-04

Step 6
Command or Action
Purpose
exit
Exits voice register template configuration mode.
Example:
Router(config-register-temp)# exit
Step 7
Enters voice register pool configuration mode.
voice register pool pool-tag
Example:
Router(config)# voice register pool 10
Step 8
Note
pool-tagUnique number assigned to the pool. Range:

1 to 100.
For Cisco Unified CME systems, the upper limit for
this argument is defined by the max-pool command.
Specifies the transport layer protocol that a Cisco Unified

SIP IP phone uses to connect to Cisco Unified CME.
session-transport {tcp}
Example:
tcpTransmission Control Protocol (TCP) is used.
Router(config-register-pool)# session-transport
tcp
Step 9
Exits voice register pool configuration mode.
exit
Example:
Router(config-register-pool)# exit
Step 10
Enters voice register dn configuration mode.
voice register dn dn-tag
Example:
Router(config)# voice register dn
Step 11
Associates a telephone or extension number with a Cisco

Unified SIP IP phone in a Cisco Unified CME system.
number number
Example:
Router(config-register-dn)# number 1004
Step 12
numberString of up to 16 characters that represents

an E.164 telephone number. Normally, the string is
composed of digits, but the string may contain
alphabetic characters when the number is dialed only
by the router, as with an intercom number.
Associates a name with a directory number in Cisco Unified

CME.
name name
Example:
Router(config-register-dn)# name John Smith
Step 13
dn-tagUnique sequence number that identifies a

particular directory number during configuration tasks.
Range is 1 to 150 or the maximum defined by the
max-dn command.
nameName of the person associated with a given

extension. Name must follow the order specified in the
directory (telephony-service) command, either
first-name-first or last-name-first.
Enables the Mobility feature on an extension of a Cisco

Unified SIP IP phone.
mobility
Example:
Router(config-register-dn)# mobility
Step 14
Replaces the calling party number displayed on the

configured mobile phone with the local SNR number.
Example:
Router(config-register-dn)# snr calling-number
local

OL-10663-04
1329

Step 15
Command or Action
Purpose
snr e164-number delay seconds timeout seconds

[cfwd-noan extension-number]
Enables the SNR feature on an extension of a Cisco Unified

SIP IP phone.
e164-numberE.164 telephone number to call when

the Cisco Unified SIP IP phone extension does not
answer.
delay secondsSets the number of seconds that the

Cisco Unified SIP IP phone rings when called. When
the time delay is reached, the call is tranferred to the
PSTN phone and the SNR directory number. Range: 0
to 30. Default: 5.
timeout secondsSets the number of seconds that the

Cisco Unified SIP IP phone rings after the configured
time delay. When the timeout value is reached, no call
is displayed on the phone. You have to use the Resume
soft key to pull back or the Mobility soft key to send the
call to a mobile phone. Range: 30 to 60. Default: 60.
Example:
Router(config-register-dn)# snr 9900 delay 1
timeout 10
Note
Step 16
snr ring-stop
When the default is enabled, the Cisco Unified SIP

IP phone continues to ring for 60 seconds even if the
remote phone answers the call.
cfwd-noan extension-number(Optional) Forwards

the call to the extension number when the phone does
not answer after both the time delay and timeout values
are reached. The extension number is typically the
voice mail number.
Note
This option is not supported for calls from FXO

trunks because the calls connect immediately.
Ends the ringing on a Cisco Unified SIP IP phone after the

SNR call is answered on the configured mobile phone.
Example:
Router(config-register-dn)# snr ring-stop
Step 17
snr answer-too-soon time
Sets the time in which SNR calls are prevented from being
diverted to the voice mailbox of a mobile phone.
Example:
timeTime, in seconds. Range: 1 to 5.
Router(config-register-dn)# snr answer-too-soon

2
Step 18
Exits voice register dn configuration mode and enters

privileged EXEC mode.
end
Example:
Router(config-register-dn)# end
SCCP: Configuring a Virtual SNR DN

To configure a virtual SNR DN on Cisco Unified SCCP IP phones, perform the following steps.
1330
OL-10663-04

Prerequisites
Restrictions
Virtual SNR DN only supports Cisco Unified SCCP IP phone DNs.
Virtual SNR DN provides no mid-call support.

Mid-calls are either of the following:
Calls that arrive before the DN is associated with a registered phone and is still present after the
DN is associated with the phone.

Calls that arrive for a registered DN that changes state from registered to virtual and back to
registered.
Mid-calls cannot be pulled back, answered, or terminated from the phone associated with the DN.
State of the virtual DN transitions from ringing to hold or remains on hold as a registered DN.
1.
enable
2.
configure terminal
3.
ephone-dn dn-tag
4.
number number
5.
mobility
6.
snr mode [virtual]
7.
snr e164-number delay seconds timeout seconds [cfwd-noan extension-number]
8.
end
SUMMARY STEPS
DETAILED STEPS
Step 1
Command or Action
Purpose
enable
Example:
Router> enable
Step 2
configure terminal
Example:
Step 3
ephone-dn dn-tag
Example:
Enters ephone-dn configuration mode to configure a

directory number for an IP phone line.
dn-tagUnique number that identifies an ephone-dn

during configuration tasks. Range is 1 to the number set
by the max-dn command.

OL-10663-04
1331

Step 4
Command or Action
Purpose
number number
Associates a telephone or extension number with this

ephone-dn.
Example:
Step 5
mobility
numberString of up to 16 characters that represents

an E.164 telephone number. Normally, the string is
composed of digits, but the string may contain
alphabetic characters when the number is dialed only
by the router, as with an intercom number.
Enables the Mobility feature on an extension of a Cisco

Unified SCCP IP phone.
Example:
Step 6
snr mode [virtual]
Sets the mode for the SNR directory number.
Example:
virtualEnables the virtual mode for an SNR DN

when it is unregistered or floating.
Router(config-ephone-dn)# snr mode virtual
Step 7
snr e164-number delay seconds timeout seconds

[cfwd-noan extension-number]
Enables the Single Number Reach feature on the extension

of a Cisco Unified SCCP IP phone.
e164-numberE.164 telephone number to ring if IP

phone extension does not answer.
delay secondsSets the number of seconds that the

call rings the IP phone before ringing the remote phone.
Range: 0 to 10. Default: disabled.
timeout secondsSets the number of seconds that the

call rings after the configured delay. Call continues to
ring for this length of time on the IP phone even if the
remote phone answers the call. Range: 5 to 60. Default:
disabled.
cfwd-noan extension-number(Optional) Forwards

the call to this target number if the phone does not
answer after both the delay and timeout seconds have
expired. This is typically the voice mail number.
Example:
Router(config-ephone-dn)# snr 408550133 delay 5
timeout 15 cfwd-noan 2001
Step 8
Exits to privileged EXEC mode.
end
Example:
Router(config-ephone-dn)# end
1332
OL-10663-04

Additional References
Additional References
The following sections provide references related to Cisco Unified CME features.
Related Documents
Related Topic
Document Title
Cisco Unified CME configuration

Cisco IOS commands
Cisco IOS configuration
Phone documentation for Cisco Unified CME
Cisco Unified CME Command Reference
Cisco Unified CME Documentation Roadmap
Cisco IOS Voice Command Reference
Cisco IOS Software Releases 12.4T Command References
Cisco IOS Voice Configuration Library
Cisco IOS Software Releases 12.4T Configuration Guides
User Documentation for Cisco Unified IP Phones
Technical Assistance
Description
Link
The Cisco Support website provides extensive online

resources, including documentation and tools for
troubleshooting and resolving technical issues with
Cisco products and technologies.
http://www.cisco.com/techsupport
To receive security and technical information about

your products, you can subscribe to various services,
such as the Product Alert Tool (accessed from Field
Notices), the Cisco Technical Services Newsletter, and
Really Simple Syndication (RSS) Feeds.
Access to most tools on the Cisco Support website
requires a Cisco.com user ID and password.

OL-10663-04
1333

Feature Information for Single Number Reach

Table 78 lists the features in this module and enhancements to the features by version.
To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the
Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm.
Use Cisco Feature Navigator to find information about platform support and software image support.
Cisco Feature Navigator enables you to determine which Cisco IOS software images support a specific
software release, feature set, or platform. To access Cisco Feature Navigator, go to
http://www.cisco.com/go/cfn. An account on Cisco.com is not required.
Note
Table 78
Table 78 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted
otherwise, subsequent versions of Cisco Unified CME software also support that feature.
Feature Name
Single Number Reach for Cisco Unified
SIP IP Phones
Cisco Unified CME

Version
9.0
Virtual SNR DN for Cisco Unified SCCP

IP Phones
SNR Enhancements
Modification
Supports the following SNR features for Cisco Unified SIP
IP phones:
Enable and disable the EM feature.
Manual pull back of a call on a mobile phone.
Send a call to a mobile PSTN phone.
Send a call to a mobile phone regardless of whether the

SNR phone is the originating or the terminating side.
Allows a call to be made to a virtual SNR DN and allows the

SNR feature to be launched even when the SNR DN is not
associated with any phone.
8.5
Added support for the following SNR enhancements:

Hardware Conference
Call Park, Call Pickup, and Call Retrieval
Answer Too Soon Timer
SNR Phone Stops Ringing After Mobile Phone
Answers
Calling Number Local
8.0
Added the snr calling-number local command to replace

the calling party number with the SNR extension in the
caller ID display.
Single Number Reach
7.1
Introduced the SNR feature.
1334
OL-10663-04

Cmesnr

Enviado por

Dados do documento

Título original

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Cmesnr

Enviado por

Direitos autorais:

Formatos disponíveis

Configuring Single Number Reach (SNR)

First Published: February 27, 2009

Information About Single Number Reach, page 1315

How to Configure Single Number Reach, page 1319

Additional References, page 1333

Feature Information for Single Number Reach, page 1334

Information About Single Number Reach

Single Number Reach: Overview, page 1316

SNR Enhancements, page 1317

Virtual SNR DN for Cisco Unified SCCP IP Phones, page 1319

Cisco Unified Communications Manager Express System Administrator Guide

Configuring Single Number Reach (SNR)

Single Number Reach: Overview

Mobile (cellular) phones.

Cisco Unified Communications Manager Express System Administrator Guide

Configuring Single Number Reach (SNR)

Call Park, Call Pickup, and Call Retrieval

Answer Too Soon Timer

SNR Phone Stops Ringing After Mobile Phone Answers

Cisco Unified Communications Manager Express System Administrator Guide

Configuring Single Number Reach (SNR)

Single Number Reach for Cisco Unified SIP IP Phones

Cisco Unified Communications Manager Express System Administrator Guide

Configuring Single Number Reach (SNR)

Virtual SNR DN for Cisco Unified SCCP IP Phones

How to Configure Single Number Reach

SCCP: Configuring Single Number Reach, page 1320

SCCP: Configuring Single Number Reach Enhancements, page 1324

SIP: Configuring Single Number Reach, page 1327

SCCP: Configuring a Virtual SNR DN, page 1330

Cisco Unified Communications Manager Express System Administrator Guide

Configuring Single Number Reach (SNR)

SCCP: Configuring Single Number Reach

Cisco Unified CME 7.1 or a later version

Cisco IP Communicator requires version 2.1.4 or later

Each IP phone supports only one SNR directory number.

SNR feature is not supported for the following:

SCCP-controlled analog FXS phones

U.S. English is the only locale supported for SNR calls.

Cisco Unified Communications Manager Express System Administrator Guide

Configuring Single Number Reach (SNR)

snr e164-number delay seconds timeout seconds [cfwd-noan extension-number]

snr calling-number local

[LiveRcd] [Mobility] [Park] [RmLstC] [Select] [TrnsfVM] [Trnsfer]}

[Newcall] [Pickup] [Redial] [RmLstC]}

Enables privileged EXEC mode.

Enter your password if prompted.

Enters global configuration mode.

Enters directory number configuration mode.

Associates an extension number with this directory number.

numberString of up to 16 digits that represents an

Router(config-ephone-dn)# number 1001

Enables the Mobility feature on the directory number.

Cisco Unified Communications Manager Express System Administrator Guide

Configuring Single Number Reach (SNR)

snr e164-number delay seconds timeout

Enables SNR on the extension.

snr calling-number local

e164-numberE.164 telephone number to ring if IP phone

delay secondsSets the number of seconds that the call rings

timeout secondsSets the number of seconds that the call

cfwd-noan extension-number(Optional) Forwards the call

The cfwd-noan option is not supported for calls from