UNIVERZITET SV.

KIRIL I METODIJ - SKOPJE

INSTITUT ZA SOCIOLO[KI I POLITI^KO - PRAVNI
ISTRA@UVAWA

POSTDIPLOMSKI STUDII PO MENAXMENT

NA ^OVE^KI RESURSI

SEMINARSKA RABOTA PO PREDMETOT

MENAXMENT NA ^OVE^KI RESURSI

TEMA:

Mentor:
Student:
. -

, Skopje
2008

1.

2.

3. OUTSOURCING ( )

4.

8
5.

12

6. (SURVIVOR PROGRAMS)

13

7.

16

8. : ,

()
18
8.1 1: 1000
18
8.2 2:

19
8.3 3: 900
20
9.

22

1.
,

,
.
.


.
("highvolume"), ("high-value").

,
. ,

(Bresnen Fowler 1994).

,
.
, ,
,
,
(Bahrami 1992).

2.

,

(Pottruck 1998).

.
1992 , Conference
Board 90%
.
, Cameron, Freeman, and Mishra 1991 ,
1987 1991 85% Fortune 1000
.
1994 , 350.000

. 33%
1991 (Richman 1995).

. 1: (
)

,
.
,
,
(McKinley, Sanchez Schick 1995). ,
GTE, Westinghouse, Gillette, Procter & Gamble
.
,
, , - .

,
,
(McKinley, Sanchez Schick 1995).

,
(Tucci Sweo 1996).


, , ,
.
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,
.
, .
,
(Bahrami 1992),

. ,

, ,
.

3. Outsourcing ( )
,
;
(Sutton D'Aunno 1989).
,
"lean-and-mean"

.
, :
1. ,
2.
3.
( - outsourcing).
-
(outsourcing),
. ,
(outsourcing) ,
(Daugherty Droge 1990).
,

, , ,
( , ,
).
,

.
,
,
(outsourcing).
:
1.

(outsourcing)

2. (outsourcing)

- ,
, (Bresnen and Fowler, 1994).

(outsourcing). ,

, ,
.
,
(Miles
Snow, 1986). ,

(Hendry, 1995).
( :
- Kanter, 1989; - Reich 1991),
, ( ,
McKinley, Sanchez Schick, 1995).
, ,

. :
(McLellan Marcolin 1994),
, ,
(Bresnen Fowler 1994),
(Daugherty Droge 1990).
, ,

(Hendry, 1995).
,
(outsourcing) ( , Bresnen Fowler 1994)
,

(Dahlstrom, McNeilly Speh, 1996).

1995, G2 Research Inc,

91.7
, 114.9 .
A. T. Kearny 90%
(. Baxter,
Caterpillar, Digital Equipment, IBM) 1995
, 1992 60%.

. 2: ( )

4.

,
,
, .
,
(
) panacea -
,
. ,
-
-

.

(AMA),
:
1994, AMA
35%
,
45%
. ,
1/3
. AMA
1995,

,
.
1989 1994
58% 44% .
AMA
. ,

. ,

.

. 3:

CSC,
33%
. , ,

,
.

:
1.

2.
()
3.
.

Brockner (1988; 1994), Sutton D'Aunno (1989),
McLellan Marcolin (1994).

. :
, , .

,
(Band and Tustin 1995). ,

. ,
,
,
,
.

,

. ,
, . (Mitchell, 1998). ,
,

10

.
1994 ,
80%
, 45%
().


, ,

(Doherty Horsted, 1995).
.4:

. ,

.
, .

. , ,
,
.

,
.

11

5.

.
,
. ,
,
.
,
. ,
, .
,
,
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,

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.
,
, .
, ,
.
,
,
. ,

,
. ,
,

12

.

. ,

,
. ,
,

.

6. (Survivor Programs)
,

. ,

.
,
.

. ,
.

.

, .

.

13

,
,
.
, ()
. ,
,

, ,
,
.


.
,
:

.

.

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.

14

, ,
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,
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,

.


.
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,

.
. ,

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,


.

.

,
,
.

15

7.
,
.

.

,
(Burrus Barry, 1994).
,
. ,

. ,
, .
,
.
,

,
.
,
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. ,
:
. ,
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,
.

16

,


.
, "win/win"
. ,
.
,
,
,
. ,

.

17

8. : ,

()
8.1 1: 1000

1.000 . ,
, 2003 , 2007 ,

. ,
757
, 14.000 40.000
. , ,
,

. 757 ,
8 ,
, , 20.000 40.000 .
, 1.000 ,
e 2005 .
450 ,
, ,

,
. ,

,
.
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, ,
, ,
.
350 ,
.
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2005 ,
8 .
,
,
,
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.

18

, 20 ,

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,
.
, 1631, 2006

8.2 2:

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, 63
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5.000 .
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8.3 3: 900
500 .

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900 ,
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25 . .

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1.700 1.300,
500 ,
100. .
-

20

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1.700 .
2000- 2.000 .
, 21364, 2008

21

9.
A. T. Kearny. (1996). B. Caldwell, The New
Outsourcing Partnership. Information Week (June 24): . 50-60.
American Management Association. (1994; 1995).
Madrick, J. (1995). Corporate Surveys Can't Find a Productivity Revolution, Either.
Challenge 38 (Nov/Dec): . 31-44 and Rubach, L. (1995). Downsizing: How
Quality is Affected as Companies Shrink. Quality Progress 28 (April): . 23-25.
Bahrami, H. (1992). The Emerging Flexible Organization: Perspectives from Silicon
Valley. California Management Review 34 (Summer): . 33-52.
Band, D. And Tustin, C. (1995). Strategic Downsizing. Management Decision 33 (8):
. 36-45.
Bresnen, M. and Fowler, C. (1994). The Organizational Correlates and Consequences
of Subcontracting: Evidence from a Survey of South Wales Business. Journal of
Management Studies 31 (November): . 847-864.
Brockner, J. (1988). The Effects of Work Layoff on Survivors: Research, Theory, and
Practice. Research in Organizational Behavior 10 (1): . 213-256.
Brockner, J., Konovsky, M., Schneider, R., Folger, R., Christopher, M., and Bies, R.
(1994). Interactive Effects of Procedural Justice and Outcome Negativity on Victims
and Survivors of Job Loss. Academy of Management Journal 37 (June): . 397-409.
Burrus, D., and Barry, P. (1994). Putting People at the Core of Quality. Human
Resources Professional 7 (1): . 15-18.
Cameron, K., Freeman, S., and Mishra, A. (1991). Best Practices in White-Collar
Downsizing: Managing Contradictions. The Academy of Management Executive 5
(3): . 58.

22

Conference Board. (1992). J. Emshoff, How to Increase

Employee Loyalty While You Downsize. Business Horizons 37 (March/April): .
49-57.
CSC Index. (1994). 66 330 .
Dahlstrom, R., McNeilly, K., and Speh, T. (1996). Buyer-Seller Relationships in the
Procurement of Logistical Services. Journal of the Academy of Marketing Science 24
(Spring): . 110-124.
Daugherty, P. and Droge, C. (1990). Organizational Structure in Divisionalized
Manufacturers: The Potential for Outsourcing Logistical Services. International
Journal of Physical Distribution & Logistics Management 21 (3): . 22-29.
DiMaggio, P. and Powell, W. (1983). The Iron Cage Revisited: Institutional
Isomorphism and Collective Rationality in Organizational Fields. American
Sociological Review 48 (1): . 147-160.
Doherty, N. And Horsted, J. (1995). Helping Survivors to Stay on Board. People
Management 1 (January): . 26-31.
G2 Research (1995). Results are reported in B. Caldwell, The New Outsourcing
Partnership. Information Week (June 24): . 50-60.
Hendry, J. (1995). Culture, Community, and Networks: The Hidden Cost of
Outsourcing. European Management Journal 13 (June): . 193-200.
Kanter, R. (1989). When Giants Learn to Dance. New York: Simon and Schuster.
McKinley, W., Sanchez, C., and Schick, A. (1995). Organizational Downsizing:
Constraining, Cloning, Learning. Academy of Management Executive 9 (August):
. 32-44.
McLellan, K. and Marcolin, B. (1994), Information Technology Outsourcing.
Business Quarterly 59 (Autumn): . 95-104.

23

Mitchell, H.R. III. (1998). A Moving Issue: To Outsource or Not to Outsource.

HRMagazine 43 (6): . 59-68.
Pottruck, D. (1998). Avoiding Downsizing. 15 (2): . 17-18.
Richman, L. (1995). When Will the Layoffs End? Fortune (September 20): . 54.
Sutton, R. and D'Aunno, T. (1989). Decreasing Organizational Size: Untangling the
Effects of Money and People. Academy of Management Review 14 (2): . 194-212.
Tucci, J. and Sweo, R. (1996). Strategic Groups: Firm Structure, Industry
Diversification, and Performance Determinants. American Business Review 14
(January): . 73-79.

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