Apps DBA / DBA Managed Services

The Need for Managed Services

In todays world, enterprises face continuing challenges in managing increasingly
complex and growing data portfolios while meeting business expectations for peak
performance and accessibility. As enterprises face increased financial pressure, theyre
looking to managed services to offload capex and improve operational efficiencies.
Managed services enable them to focus more attention and money on core competencies
and free up valuable information technology (IT) resources, decrease staffing needs and
enable enterprises to invest in activities that differentiate them from their competitors.

Our key findings on Managed Services

Enterprises are increasingly seeking to amend existing capacity-based relationships
(

(staff augmentation, T&M contracts) and outcome-based managed-services

relationships
A significant number of enterprises are willing to spend large portions of their IT
budgets on managed services
Majority of enterprises already use a managed service and have been doing so for
b between one and four years
For the enterprises, hiring and retaining of Oracle Apps DBAs is a challenge
The European market has had the strongest uptake in managed services, followed by
North American enterprises

Kromes Managed Services

Customized solutions are no more a demandits a Need and when it comes to
delivering services in managing and supporting databases, we understand that need and
remain committed to help customers balance cost, complexity and capacity.
Kromes proficient Database Administration Services and Professional Services are
channelled by a flexible service model and Balanced Scorecard methodology. Our team
of professionals has deep technical and process expertise that allows them to help
improve your current database management operations and bring down your total cost of
ownership (TCO). Our highly-talented pool of Oracle DBAs, EBusiness Suite
Administrators and Fusion Middleware administrators have experience in architecting,
configuring and managing complex ERP integrations, rollouts, database migrations, and
upgrades.
Krome reduces the complexity and cost of applications management and support, utilizes
the latest industry best practices, and leverages economies of scale to deliver unmatched
levels of system uptime and availability. Our flexible contracting model allows you to select
the most suitable Managed Services option to address your specific needs.

Our Support Activities Includes

365 Days a Year DBA Support

24 X 7 Lights Out Monitoring
Primary & Secondary Account DBAs
Telephone & Email Support
Access to Our On-Line Ticketing
system
Weekly & Monthly Database
Performance Reports
Monthly Incident Reports
Weekly Conference Calls
Backups & Recovery
Mgmt of Complex Environments
RAC / Data Guard / Fail Over / PCP,
Hardware/ Software Load Balancing
SOX Compliance - Oracle Quarterly
SPU Updates
Point Release Database & Application
U upgrades
SR Management
Basic UNIX Administration
On Demand Support

Our DBA Services:

Remote Database Support (Shared / Dedicated DBA Support)
Database architecture services
Installing and Configuration of Oracle Database, Oracle E-Business, Oracle Application

Server(Oracle Fusion Middleware)

Upgrade of Oracle Database and Oracle E-Business Suite
Advanced Application Confugaration ( Shared Appl Top, DMZ, PCP Load Balancer,
Integration with FMW - OAM, IDM, Web center )
Proactive support of Oracle Infrastructure
Performance tuning
Complete database administration patching, refreshes, tuning, troubleshooting and
patch research

Our Professional Services:

Krome DBA service can handle a complete range of Oracle DBA services, no matter what
your organization demands. Whether youre looking for money-saving services or more
comprehensive third-party support, our customizable Oracle database services are
guaranteed to deliver. They include:

Infrastructure Planning & Design

Implementations & Upgrades - R 12.2.x
Advanced E-Business Suite Configuration
Performance Tuning
Backups & Disaster Recovery Planning
Server Migration, Upgradation, Cross Platform Migration
RAC, RMAN & Data Guard Implementation (Physical, Logical & Snapshot Standby)

10g/11g
E-Business Suite Shared Application Tier Implementation 11i/R12
E-Business Suite Parallel Concurrent Processing setup and Hardware Load Balancer
Setup - 11i/R12
Security Strategies for E-Business Suite
12c OEM Configuration
Technical Staffing

About Krome
Krome is a technology services provider with a specific focus on
delivering services in Oracle ERP Solutions (Business and Technology), Business
Intelligence, Oracle Managed Services (Applications and Database), Oracle
APEX services, Salesforce Consulting, Custom Applications Development, Mobile
Applications Development, eLearning solutions and Big Data and Analytics Solutions.
Committed to delivering high value, we work closely with our clients as
strategic partners in developing business-driven, cost effective and long-term
solutions that maximize return on investment. Krome has offices in US and India.

Getting Started

Global Offices

For more information on how Kromes

solutions can benefit your business:

North America

Visit our website: www.krometechnology.com

Or Email us at: info@krometechnology.com

Dallas

India Pune

Business Value
Kromes DBA Managed Services for your
Oracle Infrastructure provides:

Peace of Mind
Lower total cost of ownership
Enhanced productivity
Streamlined business processes
Reduced IT infrastructure
requirements
Increased availability
Increased scalability
Reduced risk of loss
Improved system performance