Josh Jarratt

2420 Mathias Ln
(713) 557-1986

|
Kyle, TX 78640
| jarrjo@gmail.com

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I am currently seeking employment in the field of print management. I feel confident while assisting and working with customers and coworkers. I am accustomed to a team-oriented work environment and work diligently without supervision. Very computer literate and have
a working knowledge of many software titles, including: MS Office Suite {Word, Excel, PowerPoint, Outlook}, Adobe {Photoshop, Illustrator,
InDesign}, Agemni CRM Database, InContact Phone Management, Sonic Foundry Suite & various music/video production software titles.

Work History
Training Supervisor / Sales Team Leader
Satellite Country, Inc.
Austin, TX 78704
July 2010 Present
- Primary role of over sight in the training department
including initial training of new hired employees in
preparation for their responsibilities on the sales floor
- Responsible for continuous training of new materials for
existing agents.
- Required to effectively communicate progress via
email/conference calls/meetings
- Daily/weekly/monthly report review, extrapolation &
dissemination
- Performed many administrative and clerical duties
- Received in-bound calls from various marketing in regards
to services (primarily Dish Network and DirecTV, but also
offered internet/phone)
- Coached team members on how to better sell our products
and what guidelines to follow
- Maintained a list of clients to follow up on in the future for
references and additional services

Network Technician (Internship)

UTMB (University of Texas Medical Branch)
Galveston, TX 77570
May 2007 August 2007
- Received work orders via phone/email
- Fulfilled work orders and service calls
- Received localized and hands on training in
Networking center

Customer Service Representative/Tier I Tech support

AT&T Wireless / Cingular Wireless Corporate Call Center
Austin, TX 78745
Nov. 2004 Jun. 2005
- Fulfilled the needs of customers via telephone
- General technical support
- Utilized all resources (i.e. computer systems, mentors,
co-workers, managers) to solve issues
- Bill assistance
- De-escalated "red flag" calls

Sales Representative / Copy Consultant

Quik Print
Austin, TX 78734
Feb. 2004 Sep. 2004
- Operated all duplication and bindery machines
- Opening/closing duties (store key holder)
- Desktop publishing / typesetting
- General maintenance of machines and shop
- Customer support via telephone/email/in-person
- Sales, handling high volume accounts
Customer Service Representative / Copy Consultant /
Sales Floor Representative
OfficeMax
Austin, TX 78723
Jan. 2001 Mar. 2003
- Operator and general maintenance of all
duplication machines
- Fulfilled the needs of customers via telephone/email/
in-person
- Graphic design and desktop publishing including document
manipulation and photo restoration
- Assisted in shift scheduling
- Opening/closing duties
Copy Consultant
Kinko's
Austin, TX 78745
Jun. 2000 Jan. 2001
- Operated and maintained all copy and bindery machines
- Overnight key operator
- Customer assistance via telephone/email/in-person
Bindery Manager
HollyPro Graphics
Houston, TX 77009
May. 1999 Jun. 2000
- Oversaw the tasks and schedules for three employees
- Completed bindery for high volume mass-mailings
- Risograph operator
- Processed photo sensitive aluminum printing plates
- Opening/closing duties

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Education History
College of the Mainland
Texas City, TX 77591
Sep, 1997 Dec. 1999
May 2006 May 2008
Network Administration Program
53 hours of credit completed

Clear Creek High School

League City, TX 77573
Sep. 1993 Jun. 1997
Received Advanced General Diploma
GPA: 3.2
{Top Chair Marching Band Member; Vice President of Latin Club}