Go to View/Master/Slide Master to type in header

EMC Smarts Overview at

EMC Norway Technical user
Forum

EMC CONFIDENTIALINTERNAL USE ONLY

Go to View/Master/Slide Master to type in header

Smarts is the Leader

100
LEADER
80

Performance

SMARTS
Entuity

60

Magnum
Technologies

40

Micromuse
CA
Concord

IBM Tivoli
HP

BMC
Software

Aprisma

CHALLENGER
20
FOLLOWER
7 October 2003

20

40

60

80

100

Presence
SMARTS was recognized for its strength of execution and the market-leading information model, correlation engine, and discovery
capabilities of the InCharge suite. Correlation and discovery of relationships will be the driving force behind this markets future.

Source: MetaSpectrum Event Management

EMC CONFIDENTIALINTERNAL USE ONLY

Go to View/Master/Slide Master to type in header

Broad Customer Base, Strategic Partners

Global
Enterprise

Financial

EMC CONFIDENTIALINTERNAL USE ONLY

Health
Care

Service
Providers

Government
& Education

Partners

Go to View/Master/Slide Master to type in header

Competitive Products: Whats Missing?

Display
No built-in analysis
Ongoing rules-writing required
Data and Event Collection
Applications

Optical

Firewalls

Video

Switches

IDS

Databases

Telephony

Storage

Routers

EMC CONFIDENTIALINTERNAL USE ONLY

Servers

Go to View/Master/Slide Master to type in header

EMC Smarts: Managing Services In Real Time

Automated Actionable Intelligence
Analytics
Codebook Correlation Technology

Abstraction
EMC Smarts Common Information Model

Data and Event Collection

Applications

Optical

Firewalls

Video

Switches

IDS

Databases

Telephony

Storage

Routers

Servers

With patented, industry-leading technologies

EMC CONFIDENTIALINTERNAL USE ONLY

How Smarts Works

Go to View/Master/Slide Master to type in header

y ICIM Library contains extensive knowledge of objects & their authentic problems
y Automatically builds ICIM Repository by piecing together discovery, other topology info
y Automatically calculates signatures for all authentic problems, keeps them up to date
y Automatically monitors and matches symptoms to signatures to pinpoint root problems
y Automatically calculates problem impacts on business objects and other IT objects

EMC CONFIDENTIALINTERNAL USE ONLY

Go to View/Master/Slide Master to type in header

Presentation

InCharge Common Information Model

y Unified Data Model - ICIM
Common Context Shared by all
Applications
End-to-End Holistic Taxonomy
Base Classes built on the
Distributed Management Task
Forces (DMTF) CIM Model

ICIM Differentiator #1
y Rich set of topology object
classes
Spans many technologies,
management silos and
infrastructures
Extensive set of Object Classes
Extensible to any Infrastructure
Domain/Technology
EMC CONFIDENTIALINTERNAL USE ONLY

IP Technology Objects

RCA & Impact

Integrate & Correlate
Data Collection

y Switches
Protocol Technology Objects
y Host
MPLS
y MAC Addresses
ATM Technology Objects
y P Routers
y IP Networks/Addresses
y ATM Switches
y PE Routers
y Cards
y Edge
Routers
Host/Application
Objects
y CE Routers
y Chassis y Cards
y Hosts/Servers (Clusters)
y LSP/LSP Hops
Business/Service Objects
y Interfaces y Chassis
y Disks
y VPNs
y Business Processes
y Ports
y Interfaces
y CPU/Processors
y VRFs
Business Units
y Servers y Physical
y FileyPorts
Systems
Routing
y Lines
of Business
y Cables
y Logical
Ports
y Load
Balancers
y BGP Services/Sessions
y Departments
y Trunks
y Logical
Trunks
y Management
Agents
y Route Reflectors (RR)
y Organizations
y Fans
y Cables
y Applications
y Route Reflector Clusters
yTrunks
Customers
y Power Supplies
y Physical
y Application
Clusters
y OSPF Services/Sessions
y Service Subscribers
y Logical
Trunks
y Sessions
y OSPF Areas
y Services
y PVCs
y Transactions
y OSPF members
Many Others
y End-to-End
Transactions

Application Logic

Go to View/Master/Slide Master to type in header

Logical Port
Problem Down Causes OperationallyDown, ConnectedPortDown
Local symptom OperationallyDown
Propagated symptom ConnectedPortDown To Connected Logical Ports Down

Physical Port
Problem Down Causes PortDown
Propagated symptom PortDown To Logical Ports Layered over the Port are Down
Propagated symptom ConnectedPortDown To Layered over Logical Ports

Card
Problem Down Causes PortDown
Propagated symptom PortDown To Physical Ports in the Card are Down
Propagated symptom ConnectedPortDown To Physical Ports in the Card

Switch
Problem Down Causes ConnectedPortDown
Propagated symptom ConnectedPortDown To Cards in the Switch

EMC CONFIDENTIALINTERNAL USE ONLY

Problem Signatures

Go to View/Master/Slide Master to type in header

What about
Rules?

Each instance of problem

has a unique signature in
the symptoms that it
causes

Authentic
Problem!

Switch 1
P0

C0

P1

L0

L0
L1
L0
L1
L0

P0

L1
L0

L1

P0

L0

L1

P1

L1

L1
L0
L1
L0

P0

C1

P1

Switch 0

P1 C0

C1

Switch 3

Switch 2
C0

C1

P0

L0
L1

P1

L0
L1

L0
L1
L0
L1

L0

L0

P0

L1

P1

L0
L1

L1
L0

EMC CONFIDENTIALINTERNAL USE ONLY

L1

P0

C0
P1

P0

C1
P1

Codebook
Go to View/Master/Slide Master to type in header

Problems

Symptoms

s0

S
y
m
p
t
o
m
s

s1 s2

s0c0p0l01
s0c0p0l11
s0c0p1l01
s0c0p1l11
s0c1p0l0
s0c1p0l1
s0c1p1l0
s0c1p1l1
s1c0p0l01
s1c0p0l1
s1c0p1l01
s1c0p1l1
s1c1p0l0
s1c1p0l1
s1c1p1l0
s1c1p1l1
s2c0p0l0
s2c0p0l1
s2c0p1l0
s2c0p1l1
s2c1p0l0
s2c1p0l1
s2c1p1l0
s2c1p1l1
s3c0p0l0
s3c0p0l11
s3c0p1l0
s3c0p1l11
s3c1p0l0
s3c1p0l1
s3c1p1l0
s3c1p1l1

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

s3 s0 s0 s1 s1 s2 s2 s3 s3 s0 s0 s0 s0 s1 s1 s1 s1 s2 s2 s2 s2 s3 s3 s3 s3
c0 c1 c0 c1 c0 c1 c0 c1 c0 c0 c1 c1 c0 c0 c1 c1 c0 c0 c1 c1 c0 c0 c1 c1
p0 p1 p0 p1 p0 p1 p0 p1 p0 p1 p0 p1 p0 p1 p0 p1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

EMC CONFIDENTIALINTERNAL USE ONLY

1
1
1
1

1
1

1
1

10

EMC Smarts - review

Go to View/Master/Slide Master to type in header

Root Cause &

Business Impact
Codebook Correlation
Technology to
automatically analyze
any problem/technology

Integration &
Correlation
ICIM-Common
Information Model
across infrastructure
& Business

Mediation
Smart Discovery,
SMART Mediation,
Open APIs
EMC CONFIDENTIALINTERNAL USE ONLY

11

Go to View/Master/Slide Master to type in header

EMC Smarts Automated Actionable Intelligence

Problem
View

What is
happening?

Topology
View

Application
View

Dashboard
View

Business
Impact View

Where is it
happening?

What does it
affect?

Whats the
impact?

Why does it
matter?

EMC CONFIDENTIALINTERNAL USE ONLY

12

Go to View/Master/Slide Master to type in header

Adding EMC Smarts to Your Environment

Executive
Views

Automated Actionable Intelligence

Existing Operations
Infrastructure

Trouble ticket
Inventory
Configuration
Reporting
Provisioning

Element
Management
CiscoWorks
Nortel Optivity

Operations
Views

Abstraction

Analysis

ICIM
Discovery
Modeling
Adaptation

Codebook Correlation
Business
Applications
Infrastructure
Cross-Domain

Any It Domain

Network
Systems
Applications
Application
Environments
Security
Business Processes

Network
Management

System
Management

Fault
Management

HP OpenView

Mercury
SiteScope
BMC Patrol

Micromuse
Netcool
Tivoli TEC

Configuration
Management

Event Management
EMC CONFIDENTIALINTERNAL USE ONLY

13

Go to View/Master/Slide Master to type in header

EMC Smarts Product Suite

Abstraction
Common Information Model

EMC CONFIDENTIALINTERNAL USE ONLY

Network Insight

...

Outbound
Adapters
IP NAS

...

ATM/FR
MPLS
IP
Protocols
Optical
Multicast
VoIP
Discovery

...

Server PM

ACM

ADM

Reporting

...

Application Insight

SIA

Inbound
Adapters
Business
Impact

Business
Dashboard

Service Assurance Manager

Service Insight

Inbound/
Outbound
Adapters

Automated
Actionable
Intelligence

Global
Console

Storage Insight

Analytics
Codebook Correlation Technology

Inbound/
Outbound
Adapters

14