N AME

STREE.CITY STATE PHONE EMAIL

S ALES AND A CQUISITIONS ~ Q UALITY A SSURANCE ~

C USTOMER S ERVICE & L OYALTY
C USTOMER R ETENTION
A highly experienced customer service and sales
specialist who has demonstrated the ability to lead
diverse teams of professionals to succeed in various
highly
competitive
markets
through
operational
excellence. Characterized as a natural, multi-faceted
leader with a 10 year history marked by superior
acquisition growth, high customer retention rates and a
strong focus on client satisfaction.

EMEIA Mac Expert

Sept. 2011 Present
Volt Technical Resources at Apple Computers International, Austin,
Texas
-Earned Senior-Level Product Professional Award in 2011 and 2012.
-Provided consultative solutions based on customer-specific lifestyles.
-Displayed excellence in all aspects of customer service and support.
-Consistentlyexceeded goals in both sales and customer satisfaction.
-Lead team in revenue per quarter.
Team Leader/Tele-Sales Representative(Alternating roles)
Dec. 2009 August 2011
NCO Financial Group Bank of America, Humble, Texas
-Managed, trained and developed team members with thorough and consistent
coaching, monitoring and performance action plans.
-Supervised and mentored an average of 20 representatives daily to ensure
that goals were met and exceeded.
-Increased sales conversion rates to break previous company records for sales
per hour.

Team Leader/Technical Support Advisor(Alternating roles)

Dec. 2009 August 2011
NCO Financial Group Best Buy/Geek Squad, Humble, Texas
-Acted as lead technical support advisor for Apple products and
accessories.

-Created computing/entertainment solutions for customers based on

specific need.
-Responsible for assisting sales agents in all technical aspects.
Accounts Payable/Receivable Specialist,
Feb. 2008 Feb. 2009
United States Coffee, Inc., Hicksville, New York
-Acted as the sole A/P representative for the company while assisting A/R in
daily processes.
-Responsible for building and maintaining vendor database of over 500
accounts.
-Reduced purchasing costs by over 500k annually through regular vendor
contract re-negotiations.

General Manager,
2008
Fusion Fitness, Elmont, New York

Jan. 2003 - Feb.

-Responsible for maintaining company records and building efficient client

information database.
-Reduced operating costs by 100k annually through eliminating redundant
processes.
-Handled all aspects of book keeping including all payables, receivables and
payroll.

Sales Representative,
Jun. 2004
Jan. 2007
Your Home Maintenance Company, Hicksville, New York
-Created and managed new client base, providing excellent customer service
and increasing company revenue.
-Opened over six hundred new accounts while maintaining already existing
customer relationships.
-Produced consistent sales results exceeding monthly and yearly goals.

Sales Representative/Account Manager,

Sept. 2001 Jan. 2003
Innovative Concepts, Carle Place, New York
-Developed and managed regional sales program for Dish Network; expanded
client market.
-Assisted other account managers with client retention and new client
acquisitions.

BA Business Administration -Briarcliffe College, Bethpage, NY - Jan. 2003

May 2007