N S Pandian

Tel.: 080-41537866 ~ Mobile: 9900245548 ~ E-Mail: pandianns@gmail.com

Senior Management Professional

Project Management ~ Operations Management ~ Manufacturing ~ Client Relationship Management
In Content Management Services ~ Printing & Packaging ~ Media & Publishing ~ Manufacturing Industries
In KPOs ~ ITES Sectors
Meticulous accomplished seasoned professional with 14 years of experience, offering discerning eye for detail,
creative flair, and resolute determination to maximize quality in fast-paced environments. Ability to execute
balanced judgment in time-critical projects, deliver on-time, high-quality work, and build and lead teams that
achieve results. Recognized for streamlining and standardizing processes based on comprehensive knowledge of
publishing tools and techniques. Gained professional and managerial experience in editorial, production and
publication. Proven abilities includes an broad range of reporting, writing and strategic development. Excelled in
media strategies covering E-Publishing. Expertise in enhancing production process operations, optimising
resource & capacity utilisation, escalating productivity & operational efficiencies; while curtailing costs / expenses.
Proven abilities in introducing technically advanced, cost-efficient production systems and processes. Keen
understanding of the formalities and implementation of quality systems and complying with the norms of
regulatory authorities.
Consistently commended for strong organizational skills, attention to detail, and meeting deadlines. Design
systems and procedures to maximize workplace efficiency and boost profits. Assess organizational needs and
streamline operations with an eye toward increasing efficiency and productivity. Comprehensive understanding
of industry regulations & commercial compliance norms.

CORE COMPETENCIES
Managerial
Budgeting
Technology Upgradation
P & L Management

New Initiatives / Set Ups

Corporate Initiatives
HR

Feasibility Study
Liaison / Coordination
Executive Leadership

Technical
Project Management
Production Volumes
Editing Operations
Maintenance
Training & Development
Operational Excellence

Production Operations
Product Quality
Technical Support
SOPs / SLAs
System Implementation
Optimum Resource Utilization

Printing Operations
Quality Control
Process Reengineering
Cost Optimization
Client Relationship Management
Continuous Improvements

Pre Sales
Deal Finalization
Performance Reviews

Functional
Business Proposals
Negotiations
Operational Risk

Techno Commercial Operations

Pricing / Costing
Support Functions

Production Planning & Control

Planning & executing production & material operations in coordination with the other functions.
Managing the resources for achieving the periodic production targets.
Preparing Standard Operating Procedures, manuals & work instructions for production operations for the unit
and maintaining MIS/ reports for facilitating decision making by the management.
Imparting continuous on job training to the workforce for enhancing their productivity & operational efficiencies
through knowledge enhancement / skill building.
Handling Production related tasks including planning, procurement, control & trouble shooting for achieving
the planned periodic schedules.

 Developing new process concepts for production optimization, yield improvement and formulating guidelines for
the sequencing of manufacturing activities on the assembly line & shop floor processes.
Preparing SOPs, manuals & work instructions for production operations for the unit for facilitating decision
making.
Minimizing performance bottlenecks for achieving high productivity with maximization of material & machine.
Process Enhancement & Cost Control
Identifying scope for Planning, implementing & monitoring of technological changes to enhance productivity:
o
Modifications in equipments, process flow, working practices, consumables, power etc for
controlling & reducing conversion cost per unit produced.
o
Implementing various techniques entailing identification of opportunities, analysis of data, and
cost benefit analysis.
o
Analyzing various processes / applications and recommending process modifications and
equipment calibrations to enhance operational efficiency.
o
Removing non-value add activities.
Quality Assurance
Establishing quality standards, implementing stringent quality control systems to enhance quality of products &
reduce the rejection rate.
Identifying assignable and chronic causes by the use of latest analysis techniques for eliminating wastages while
enhancing plant efficiency and productivity.
Monitoring adherence to quality standards & maintaining documents and handling implementation of Quality,
Safety, Environment and Planning & Productivity.
Maintenance Operations
Planning and implementing proactive / predictive / preventive / shut down maintenance schedules for
machinery so as to increase machine up-time / equipment reliability.
Proactively identifying areas of obstruction/breakdowns and taking steps to rectify the equipments through
application of trouble shooting techniques.
Executing energy saving & other cost saving measures with suitable modifications in process.
Preparing SOPs, Manuals & Work Instructions for production operations for the unit and maintaining reports for
facilitating decision making by management.
Developing and implementing plans & schedules for Maintenance Operations and Annual Turn Arounds with
focus on optimum utilisation of manpower and material.
Team Management
Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations &
meeting of individual & group targets.
Assessing training needs of the various employees and organising effective training programs.
CAREER HIGHLIGHTS
MACMILLAN INDIA LTD (E-PUBLISHING), BANGALORE
Sr. Manager Operations (Centre Head)

Since Apr08

Career Path;

Manager Project Management Team, Books Division

Sr. Manager Operations (Centre Head)

Jan04 to Mar08
Since Apr08

Significant Highlights across the tenure include:

Currently looking after job responsibilities like:

o
Production Management, Production Improvement Plans and Implementation.
o

Productivity Improvement by Time Study, Case Study and Low Cost Automation.
o

Instrumental in achieving 30% Production Rise.

Ensured Quality Assurance and Reliability.

Essayed the chief role in reduction in Cycle Time, Rejection control, Optimum Utilisation of resources.
Effectively coordinated with related Department Heads such as scheduling, marketing, finance and
administration.
Ensured resource utilization, cost parameters, planning and scheduling.
Leading a team of 170 professionals.
Successfully re-engineered operations and procedures, formulated policy and implemented new strategies and
procedures.
Key role in RFP / RFI response preparation, deal pricing / bidding, scope and estimation.

As

Manager Project Management Team

Conceptualised the Project Management team.
Headed a team of 40 professionals including 15 Project Managers.
Defined workflow for various clients based on their requirements, trained professionals, set up work procedures
for project management operations, developed books tracking system, introduced tracking reports, created
various checklists etc. and developed work processes.
In addition to the advanced project management, responsible for supervision of Project Managers and
associates, including conducting performance reviews, hiring, and project oversight.
Led the execution of Projects like:

Encyclopedia of Biomedical Engineering

Encyclopedia of Linguistics

Encyclopedia of Life Sciences

Encyclopedia of Non-Linear Science, etc.

Maintained close communication with firms most important clients.
Ensured that the team is knowledgeable of competitive technical / support strategies, industry trends and new
products.
Enhanced the goal of Quality Support by providing individual coaching feedback sessions and one-on-ones that
focus on improving customer satisfaction, communication skills and technical ability.
Escalated client satisfaction levels by ensuring immediate attention to requests, discussing and resolving
critical issues, completing projects ahead of schedule etc.
Recipient of Appreciation as well as Repeat Business from various Clients for excellent services.
Also appreciated by clients for professionalism in resolving technical issues.
Recognized by the Managing Director for accomplishments in developing the team.
Pre-sales activities:

Support the sales team in lead management.

Coordinate with delivery and sales teams during the sales cycle.

Own the activity of proposals / RFP / RFI response preparation.

Participate in scope and estimation of new projects.

TIMES PRINTERS, SINGAPORE

International Customer Support Executive (Account Manager)

Handled Project Management, Client Servicing, Operations for International Weekly and Fortnightly Magazines
like Time, Fortune & Business Week.
Pivotal in ensuring timely delivery of shipments as all international magazines were time sensitive.
Accomplished the above by advance planning of activities, resource planning, execution of plans based on the
availability of machines, multi-tasking activities etc.
Managed a team of 3 Customer Support personnel.
Developed the team from scratch. Established team goals, individual roles and the overall roadmap.
Effectively liaised with Customers, Ad Sales Offices and Freight Forwarders.
Received Appreciation Letters for excellent performance from senior management.

BRBNML, MYSORE
Asst. Manager Production

Mar01 - Dec03

Oct98 - Feb01

Managed Printing Operations and Quality for Bank Notes with a team of 10 personnel.
Handled Vault Activities, including accounting Watermark Sheets and tallying Accounts.
Coordinated with the ISO Team for maintaining various ISO documents.
Carried out Internal Audits as part of ISO activities
Managed the Dry Offset, Intaglio and Numbering sections.
Additionally performed Consignment Duty to various RBI Centres, verification & destruction of spoils.
PREVIOUS ASSIGNMENTS

Mar97 - Oct98

Srinivas Fine Arts, Sivakasi

Production Engineer

Jan96 - Jan97

Nagaraj & Co., Chennai

Production Executive

Aug94 - Nov95

Colour Cartons Ltd., Mumbai

Executive

Jan90 - Jul91

Vasantha Printers, Chennai

Graphic Designer

TRAINING PROGRAMS ATTENDED

Attended Programs on Gemba Quality Control, ISO 9000, and TQM across various assignments

EDUCATION
B.E (Printing Engg.)
Diploma in Printing Technology

Poona University, Pune, India in 1994

Board of Technical Education, Chennai in 1989

Computer Proficiency:
Conversant with PageMaker, QuarkXpress, Adobe Illustrator and CorelDraw
PERSONAL VITAE
Date of Birth: 4th June, 1971
Address: #M006, HM Tambourine, Kanakapura Main Road, JP Nagar 6th Phase, Bangalore 560078