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HP ConvergedSystem 500 for SAP HANA

Scale-up Configurations
Administration, Operations, and Troubleshooting
Guide

Part Number: 774751-001


March 2014
Edition: 1

Copyright 2014 Hewlett-Packard Development Company, L.P.


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and other SAP products and services are registered trademarks of SAP AG in Germany and other countries.

Contents
Introduction .................................................................................................................................. 4
SAP HANA license statement ........................................................................................................................ 4
Components ................................................................................................................................................ 5
HP ConvergedSystem 500 for SAP HANA 256 GB and 512 GB models ................................................. 6
HP ConvergedSystem 500 for SAP HANA 1 TB and 2 TB models ........................................................... 7
Prerequisites ................................................................................................................................................ 7
Networking ................................................................................................................................................. 8
Storage ..................................................................................................................................................... 10

Administration and Operations..................................................................................................... 12


Support ..................................................................................................................................................... 13
Tools ......................................................................................................................................................... 13
SAP HANA Studio...................................................................................................................................... 13
YaST ......................................................................................................................................................... 13
X windows server ....................................................................................................................................... 13
IP addresses .............................................................................................................................................. 13
Managing Licenses..................................................................................................................................... 14
Managing Users ........................................................................................................................................ 14
Updates .................................................................................................................................................... 14
Power-on sequence..................................................................................................................................... 14
Power off sequence .................................................................................................................................... 14
Backups .................................................................................................................................................... 14

Troubleshooting .......................................................................................................................... 16
Resources .................................................................................................................................. 17
HP contact information ................................................................................................................................ 17
Documentation ........................................................................................................................................... 17

Documentation feedback ............................................................................................................. 19

Contents

Introduction
HP ConvergedSystem 500 for SAP HANA Scale-up Configurations provides a highly available and resilient
HANA in-memory database. The HP solution for the SAP HANA configuration is a hardware and software
solution that integrates SAP HANA with HP ProLiant DL580 Gen8 enterprise servers. The HP
ConvergedSystem 500 for SAP HANA Scale-up Configuration is available in four configuration sizes:- 256
GB, 512 GB, 1 TB, and 2 TB. These solutions are optimally configured software and hardware appliances
for your SAP application environment.
These configurations, in an appliance delivery model, provide the following benefits:

Fully vetted hardware and software infrastructure architected by HP product engineers to host
HANA and certified by SAP

Assembled and tested as a unit before shipment to customer datacenters

HP on-site installation and configuration

Each release is subject to a full suite of validation and verification tests.

Redundant network pathways for resilient highly available access to components and data

Disk redundancy using mirroring or parity

Each size compute engine is an HP ProLiant DL580 Gen8 server with either two or four Intel E7-4880
v2 processors. This is a total of 15 cores per socket for high performance computing and 256 GB to
2 TB of RAM.

Each 1 TB and 2 TB model is paired with an HP ProLiant D2700 two I/O controller enclosure with
twenty-five 600 GB SAS disks for maximum availability and performance.

An in-memory database requires high performance storage for data and log storage to preserve the integrity
and availability of information across shutdown and fail-over scenarios. The HP ConvergedSystem 500 for
SAP HANA single system relies on HP Smart Array 12 GB internal SAS Controller for internal storage for the
smaller 256 GB / 512 GB models and HP Smart Array 12 GB internal SAS Controllers for internal and
external storage for the 1 TB/2 TB models and HP Networking controller cards to best meet this requirement.
The SAP HANA platform, running on SUSE Enterprise Linux, provides the basis to dramatically increase the
performance of your applications. Customers are adopting SAP HANA quickly because they value the ability
to aggregate and analyze data in real time. HANA compression, in-memory caching, and connections to
big data technologies provide key elements in the formula for faster response times.
HANA is a database and must be integrated into your environment and applications to be useful. The
purchase of an HP ConvergedSystem 500 for HANA includes the installation and startup of HANA. Loading
operational data and integration with your applications are additional to this effort. It is important for the
success of your HANA implementation to engage the HP sales team to plan the extract, transform, and
loading of data into HANA and integration with your applications.

SAP HANA license statement


The HP computer system contains a copy of the SAP In-Memory Appliance software by SAP. Each SAP
product is subject to its respective SAP end-user license agreement. The HP computer product license does not

Introduction 4

contain a license to SAP In-Memory Appliance software by SAP. Please be advised that you have no right to
use and that you are not licensed to use the copy of the SAP In-Memory Appliance software by SAP contained
in the HP computer system until you have purchased or have available for use the appropriate license from
SAP or its authorized distributors. Contact your responsible SAP representative to obtain the applicable
license rights to use the SAP software.

Components
This section provides an overview of the components used in the 256 GB and 512 GB configurations and the
1 TB and 2 TB configurations. The HP Rack is optional and provides space for multiple single node solutions.
Figure 1 provides a view of the 256 GB and 512 GB configurations, and Figure 2 provides a view of the 1
TB and 2 TB configurations.
Figure 1: 256 GB and 512 GB configurations view

Component

Description

8 x 600 GB HDD Data and Log

Server Block

2 x 600 GB HDD OS

Introduction 5

Figure 2: 1 TB and 2 TB configurations view

Component

Description

Server Block

25 x 600 GB Data

2 x 800 GB SSD Log

2 x 600 GB HDD OS

For more information on the components, see the white paper HP ConvergedSystem 500 Scale-up for SAP
HANA using HP ProLiant DL580 Gen8 Reference Architecture located at:
(http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA5-1436ENW.pdf)

HP ConvergedSystem 500 for SAP HANA 256 GB and 512 GB


models
The following is a list of software, Server Block and Internal StorageBlock components for 256 GB and 512
GB models. Each configuration occupies 4U of rack space.
Software

SLES 11 SP3 for SAP HANA

SAP HANA Enterprise SPS07

HP Insight and Systems Insight Management Agents

Server Block

One HP ProLiant DL580 Gen8 E7-4880 v2 (2.5 GHz) with two processors

256 GB or 512 GB of RAM

Two 600 GB 6G SAS 10K HDD RAID1

One 4P-FlexibleLOM 1 GbE

One 4 port 1 GigE NICs

Two 2 Port 10 GigE NICs

Introduction 6

Internal Storage Block

Eight 600 GB SAS 10K HDD RAIDS

HP ConvergedSystem 500 for SAP HANA 1 TB and 2 TB models


The following is a list of software, Server Block and Internal StorageBlock components for 1 TB and 2 TB
models. Each configuration occupies 6U of rack space.
Software

SUSE SLES 11 SP3 for SAP HANA

SAP HANA Enterprise SPS07

HP Insight and Systems Insight Management Agents

Server Block

One HP ProLiant DL580 Gen8 E7-4880 v2 (2.5 GHz) with four processors

1 TB or 2 TB of RAM

Two 800 GB ME 12G SSD RAID1

One HP SmartArray 431/2 GB 2-ports Ext SAS

One 4P-FlexibleLOM 1 GbE

Four 2Port 10 GigE NICs

Internal Storage Block

One D2700 Enclosure with twenty-five 600 GB 6G SAS 10K HDD RAID50

Prerequisites
Before deploying and configuring SAP HANA it is assumed that the HP ConvergedSystem 500 for SAP
HANA Single System Scale-up has been installed by HP service teams and connected to your network. It is
also assumed that you know the operational components pieces, their location, how to address them, how to
login.
The following information is required for deployment and configuration:

Management system IP address and log in information

HANA Studio log in information

Root password

HANA system administrator user ID

HANA administration password

SSL keystore password

Database user System password

Keyboard layout

VLAN ID (optional)

IP Addresses

Introduction 7

Subnet mask

Gateway address

Primary and secondary DNS addresses

Hostnames and fully qualified hostnames

HANA instance identifiers (HID), each HANA instance needs a unique HID

Networking
HP collects a set of parameters for each customer installation with a few details about setup requirements.
One of the requirements is to collect networking details such as addresses and the type and quantity of
networks required for a specific customer implementation.
Six external networks may connect to the appliance, as shown in Figure 3.
Figure 3 HANA appliance network customer touch points

All data and bi-connections are 10 GbE or 1 GbE capable and management connections are 100 MbE
capable. These selections help isolate the traffic types onto their own LANs or VLANs as best fits the customer
environment. Management and iLO networks may be merged depending on the data center requirements.
These connections are typically setup at the HP factory prior to delivery of the appliance or can be configured
at installation time.
HP provides bonding across network cards to protect the connectivity in the case of a port or a card failure.
The HP ConvergedSystem 500 for SAP HANA Single System Scale-up consists of two network architectures
depending on the size of the appliance. The 256 GB and 512 GB share the same network architecture
layout as shown in Figure 4. The 1 TB and 2 TB appliances share the same network architecture layout as
shown in Figure 5.

Introduction 8

Figure 4 HP ConvergedSystem 500 256 GB and 512 GB appliance network sample network layout

Item

Bond

Card Slot

Type

Devices

Network Traffic

bond2

PCI#8 PortB

10GigE

p7p2

data10

bond2

PCI#7 PortB

10GigE

p8p2

data10

bond4

PCI#6 PortB

1GigE

p6p2

management

bond8

PCI#6 PortA

1GigE

p6p1

data1

bond3

PCI#6 PortD

1GigE

p6p4

user/BI

bond7

PCI#6 Port C

1GigE

p6p3

backup

bond6

PCI#7 PortA

10GigE

p7p1

replication

bond6

PCI#8 PortA

10GigE

p8p1

replication

bond8

ALOM-Port1

1GigE

p6p1

data1

10

bond4

ALOM-Port2

1GigE

em50

management

11

bond7

ALOM-Port3

1GigE

p6p3

backup

12

bond3

ALOM-Port4

1GigE

em52

user/BI

Introduction 9

Figure 5 HP ConvergedSystem 500 1 TB and 2 TB appliance network sample network layout

Item

Bond

Card Slot

Type

Devices

Network Traffic

bond3

PCI#8 PortB

10GigE

p8p1

user/BI

bond3

PCI#7 PortB

10GigE

p7p1

user/BI

bond7

PCI#5 PortB

10GigE

p5p2

backup

bond7

PCI#4 PortB

10GigE

p4p2

backup

bond6

PCI#4 PortA

10GigE

p4p1

replication

bond6

PCI#5 PortA

10GigE

p5p1

replication

bond2

PCI#7 PortA

10GigE

p7p1

data10

bond2

PCI#8 PortA

10GigE

p8p1

data10

bond8

ALOM-Port1

1GigE

em49

data1

10

bond4

ALOM-Port2

1GigE

em50

management

11

bond8

ALOM-Port3

1GigE

em51

data1

12

bond4

ALOM-Port4

1GigE

em52

management

The minimum requirements are for iLO and Data management networks to be configured. All hostnames must
follow SAP requirements as specified in SAP note 611361.

Storage
The file system layout for the HP ConvergedSystem 500 for SAP HANA Single System Scale-up is shown in
Figure 6. The operating system is on a mirrored pair of local disks; the data, log, and shared directories
are separate file system mount points and are dependent on the model size for the various types of storage
and location. In addition to the recommended file structure for SAP HANA, HP provides a separate file
system to store a local copy of the operating system backup and a separate file system for a copy of the SAP
HANA database and logs.

Introduction 10

Figure 6 SAP recommended file system layout with edits for deployment overlay

Data, shared, backup and log directories are entered in the /etc/fstab file where Linux file systems
are normally entered for mounting.

Introduction 11

Administration and Operations


Each component is administered using the appropriate methods as described in the manuals for that specific
device. The SAP HANA Technical Operations Manual provides information for administration and operation
of the appliance as a whole. Review the terms of your support contract to understand how to best work with
HP, SAP, and Novell regarding the necessary tasks to support this appliance and your environment.
Table 3 provides information on maintenance and operation tasks.
Table 3 Maintenance and Operations tasks and responsibilities
Phase

Task

Responsibility

Provisioning/Setup

Installation of Hardware

Hardware Partner

Installation of Operating System

Hardware Partner

Installation of SAP HANA Platform

Hardware Partner

Adding additional SAP HANA database instances (MCOS)

Customer

Data Source Connectivity

Customer

Patching of Firmware

Customer (*)

Patching of Operating System

Customer (*)

Patching of SAP HANA platform components

Customer

Patching of peripheral components

Customer

Upgrade of Operating System

Customer (*)

Update of SAP HANA platform components

Customer

General administration of SAP HANA database

Customer

Backup and Recovery

Customer

HANA System Replication

Customer

SAP HANA System Monitoring

Customer

SAP HANA Database Monitoring

Customer

Installation of third party software components

Customer

Support

Customer

Issue Handling Process

SAP, Customer (*), (**)

Maintenance

Operations

(*) You are generally responsible for the maintenance of the SAP HANA system. If you have a special support agreement with the hardware
partner, maintenance might be the responsibility of the hardware partner.
(**) SAP is the main point of contact and distributes all issues within the support organization by default, as is the case for other SAP
applications. If you have defined special support agreements with the hardware partner, you should contact the hardware partner directly, as is
the case in obvious hardware or operating system issues. If no agreements have been made, neither SAP nor the hardware partner are
responsible for the installation, maintenance, and possible adjustment of external software installed on the SAP HANA system.

During installation and startup, the hardware, operating system, and SAP HANA platform are installed in the
Factory Express and On-site startup services.
During provisioning and startup, you, HP, or another party may add additional SAP HANA database
instances and data source connectivity.
During ongoing maintenance and operations, the maintenance and update activities are dependent upon
the support agreement with HP, Novell, and SAP.
Administration and Operations

12

HP SAP Consulting is available to help with additional configuration requirements such as high availability,
disaster recovery, backup and recovery strategies, connectivity with other SAP solutions, and so on.

Support
HP provides support services to help protect your investment in this appliance. Contacts for support services
for the software and firmware updates for the appliance are provided in your support agreement.

Tools
Tools such as HP Insight Remote Support (IRS) might require installation on a separate Microsoft Windows
server before some support tasks can be run. These tools are subject to the site security requirements and
network protocol. Follow all security protocols, and if approved, apply the approved security and anti-virus
processes before exposing the system to the external network, and before connecting to an internet domain
or downloading software to the system.

SAP HANA Studio


SAP HANA Studio is the tool used for general administration and monitoring functions related to SAP HANA.
The system includes a Linux version of SAP HANA Studio that is installed on the delivered appliance.
To install Studio on a separate Microsoft Windows server, see the SAP HANA Studio Installation Guide. You
also need to download Java JRE to run this tool on the Microsoft Windows server. Many administrative
functions are provided by SAP HANA Studio. Follow the instructions available in the SAP HANA
Administration Guide and the SAP HANA Update and Configuration Guide, as needed.

YaST
YaST (Yet another Setup Tool) is the operating system setup and configuration tool for the SLES distribution.
Use this tool to perform normal operating system maintenance.
Secure the terminal emulator and file copy.
From an appropriate source, obtain and install a secured terminal emulator (ssh) and secured file copy (scp)
on the Microsoft Windows server. These tools enable access to the LAN, SAN, and other management ports
as well as download of the configuration files.

X windows server
From an appropriate source, obtain and install an X windows server on the Microsoft Windows server. This
tool enables some graphical based access.

IP addresses
The IP addresses for the components in the appliance are listed in the Customer Intent Documentation.

Administration and Operations

13

Managing Licenses
For SAP HANA, see the Managing SAP HANA Licenses section in the SAP HANA Administration Guide.
For SLES, this process should be handled upon delivery of the system. HP offers the SLES subscriptions for
electronic delivery. For the registration process, perform the following steps:
1. Receive by email your HP License Entitlement Certificate that contains your Entitlement Order
Number.
2. Go to the HP Software Licensing Portal to retrieve your SUSE activation token located at
(http://www.hp.com/software/licensing)
3. Once you retrieve your activation token, go to the SUSE website (http://www.novell.com/reg) to
activate your subscriptions.

Managing Users
The default user identifiers and passwords for the components in the appliance are listed in the Customer
Intent Documentation.
There are two user sets for SAP HANA and SLES, they are managed accordingly. For HANA, see the SAP
HANA Administration Guide, Managing SAP HANA Users. For SLES, see the YaST User and Group
Administration dialog. For the other components, see the appropriate user guide.

Updates
HP Support coordinates the updates to the components at appropriate intervals. Review the terms of your
support contract for the appropriate resources.

Power-on sequence
1. Power on the external storage.
2. Power on the server switches.
3. Verify that all components are started.
4. Start HANA using the SAP HANA Studio.

Power off sequence


1. Stop HANA using SAP HANA Studio and wait for the HANA processes to stop.
2. Shut down SLES and power off the server.
3. Power off the external storage.

Backups
Use the site recommended tools and procedures to back up the blades and NFS servers, and SAP HANA
Studio or site recommended tools to back up the database. If you require more information on the backup
andrecovery options, contact HP.
Administration and Operations

14

The restoration DVD also contains tar files to enable you to restore to a factory ship state.

Administration and Operations

15

Troubleshooting
To troubleshoot the appliance, you must determine what is not working properly. The following list provides
some recommendations for starting the troubleshooting process.

Isolate the problem to the component level by checking power and connectivity.
o

Power verify power to all components.

Connectivity and latency.

Connectivity and latency are normally assessed with ping. Latency should be similar to other
components in the datacenter. When reviewing latency in the data tier, it should be less than one
millisecond.

HANA Studio has monitoring capability. Use this tool to see what is being shown regarding the
issue.

Depending on the component, use the appropriate troubleshooting steps in the administration
manual.

For server and storage, use the HP Support Pack for HP ProLiant tools to check for basic operational
statistics.

For networking, isolate to the network and port using ping and troubleshoot from this point.

Use the HP support line, as appropriate.

Troubleshooting 16

Resources
HP contact information
For United States and worldwide contact information, see the Contact HP website
(http://www.hp.com/go/assistance).
In the United States, to contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls
may be recorded or monitored.
HP Business Support Center (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp

Documentation
HP SAP HANA
HP Converge System 500 for SAP HANA Reference Architecture white paper
(http://h20195.www2.hp.com/V2/GetPDF.aspx%2F4AA5-1436ENW.pdf)
SAP HANA Platform Documentation (http://help.sap.com/hana_platform)
SAP HANA Administration Guide (http://help.sap.com/hana/SAP_HANA_Administration_Guide_en.pdf)
SAP HANA Technical Operations Manual
(http://help.sap.com/hana/SAP_HANA_Technical_Operations_Manual_en.pdf)
SAP HANA Update and Configuration Guide
(http://help.sap.com/hana/SAP_HANA_Update_and_Configuration_Guide_en.pdf)
SAP HANA Storage Requirements (http://www.saphana.com/docs/DOC-4071)
SAP HANA Studio Installation Guide
(http://help.sap.com/hana/SAP_HANA_Studio_Installation_Update_Guide_en.pdf)
For more detailed information, see SAP Note 1514967 SAP HANA 1.0: Central Note and related notes.
HP ProLiant Servers, storage and miscellaneous
HP ProLiant DL580 Gen8 (http://www.hp.com/support/DL580Gen8)
HP ProLiant D2700 Storage (http://www8.hp.com/us/en/products/disk-enclosures/product-detail.html)
HP Insight Remote Support
(http://www8.hp.com/us/en/business-services/it-services.html?compURI=1078312)
Configuring Arrays on HP Smart Array Controllers Reference Guide
(http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf)
HP Solid State Drives (SSD), quick-specs
(http://h18004.www1.hp.com/products/quickspecs/14038_div/14038_div.pdfSAP HANA Platform)
SUSE Linux Enterprise Server
SLES11 (https://www.suse.com/documentation/sles11)

Resources

17

SLES 11 Administration (https://www.suse.com/documentation/sles11/#administration)


Managing Multipath I/O for Devices
(http://doc.opensuse.org/products/draft/SLES/SLES-storage_sd_draft/multipathing.html)

Resources

18

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