CB5000 CB5500 BN5000 BN5500

PROFESSIONAL SERIES
TABLE OF CONTENTS
1.0
INTRODUCTION ..................................................................3
2.0
2.1
2.2
2.2.1
2.2.2
SETTING UP YOUR uATTEND ACCOUNT.............................4

Crea ng an Account .............................................................. 4
Adding Departments and Employees.................................... 6
Adding Departments ............................................................. 7
Adding Employees................................................................. 8
3.0
3.1
3.2
3.3
3.3.1
3.3.2
SETTING UP AND USING THE CB5000 .............................. 10

Moun ng Your CB5000 ....................................................... 10
Linking the CB5000 to Your uA end Account ..................... 12
Overview of the CB5000 ..................................................... 13
Using the CB5000 Keypad ................................................... 14
Using the CB5000 Menus .................................................... 15
4.0
4.1
4.2
4.2.1
4.2.2
4.3
4.3.1
4.3.2
SETTING UP AND USING THE CB5500 .............................. 17

Moun ng Your CB5500 ....................................................... 17
Linking the CB5500 to Your uA end Account ..................... 19
Connec ng via WIFI Router ................................................ 20
Connec ng via LAN Cable ................................................... 21
Overview of the CB5500 ..................................................... 21
Using the CB5500 Keypad ................................................... 22
Using the CB5500 Menus .................................................... 23
5.0
5.1
5.2
5.3
5.3.1
5.4
5.4.1
5.4.2
SETTING UP AND USING THE BN5000 .............................. 25

Moun ng Your BN5000....................................................... 25
Linking the BN5000 to Your uA end Account ..................... 27
Registering Fingerprint Templates ...................................... 28
Transferring Fingerprint Templates to Other Time Clocks... 30
Overview of the BN5000 ..................................................... 31
Using the BN5000 Keypad................................................... 32
Using the BN5000 Menus ................................................... 33
6.0
6.1
6.2
6.2.1
6.2.2
6.3
6.3.1
6.4
6.4.1
6.4.2
SETTING UP AND USING THE BN5500 .............................. 35

Moun ng Your BN5500....................................................... 35
Linking the BN5500 to Your uA end Account ..................... 37
Connec ng via WIFI Router ................................................ 38
Connec ng via LAN Cable ................................................... 39
Registering Fingerprint Templates ...................................... 39
Transferring Fingerprint Templates to Other Time Clocks... 41
Overview of the BN5500 ..................................................... 42
Using the BN5500 Keypad................................................... 42
Using the BN5500 Menus ................................................... 43
7.0
TROUBLESHOOTING ......................................................... 46
8.0
TEMPLATE ASSIGNMENT SHEET ...................................... 48
9.0
CHARACTER TABLES ......................................................... 49

uATTEND DEVICE LIMITED WARRANTY ........................... 52
1.0 INTRODUCTION
Thank you for purchasing your Professional SeriesTM uA endTM
me clock, part of the uA end Employee Management System
by ProcessingPoint, Inc. This document will guide you through
the steps of se ng up your uA end account, se ng up your
me clock, and linking the me clock to your uA end account. It
will also give an overview of the features and func onality of the
CB5000, CB5500, BN5000, and BN5500 me clocks.
To get started with uA end, you will need to perform these tasks in
the following order:
1. Create your uA end account, using the steps provided in
Sec on 2.1.
2. Add departments, using the steps provided in Sec on 2.2.
3. Add employees, using the steps provided in Sec on 2.2.
4. Set up your me clock, using the steps provided in one of the
following sec ons:
- For informa on on the CB5000, see Sec on 3.0 beginning
on page 10.
- For informa on on the CB5500, see Sec on 4.0 beginning
on page 17.
- For informa on on the BN5000, see Sec on 5.0 beginning
on page 25.
- For informa on on the BN5500, see Sec on 6.0 beginning
on page 35.
2.0 SETTING UP YOUR

uATTEND ACCOUNT
This sec on describes the steps you will take to create a new
uA end account and set up departments and employees. A er you
complete Sec on 2.0, you can skip to the appropriate me clock
sec on.
2.1
Crea ng an Account
1. Open your web browser and visit: h p://trackmy me.com/
signup
You will be prompted to enter the Dealer ID, which can be

found on a s cker on the outside of the me clock box and
on the cover of this document. If the Dealer ID is missing,
please contact Customer Support at support@trackmy me.
com or 1-800-518-8925.
2. Enter the Dealer ID.
3. Click Get Pricing.

You will be prompted to select a price plan that best suits
your needs, based on the number of employees who will
use the system. The plans are delivered via a monthly
subscrip on. You can easily upgrade or downgrade your plan
at any me and all plans are month-to-month.
4. Click the Sign Up bu on for the plan that you select.
The Sign Up screen will appear, promp ng you to create your
login page, enter the clock administrator, and sign up (enter
billing informa on). See below for more informa on.
4
Create Your Login PageThis step allows you to customize your

uA end login page, which you and your employees will use to log
in to the system. Specify an easy URL extension (web address) for
you to remember. You might wish to use a shortened version of
your company name. The URL extension cannot be longer than 20
le ers or numbers and cannot contain special characters or spaces.
Enter Clock AdministratorThis step allows you to enter

informa on for the clock administrator. This is the person who
will have full access to the account and is required to set up and
manage the account. Supervisors and users will be added later.
Sign UpThis step allows you to enter billing informa on for the
service. Enter the billing name, billing address, and credit card
informa on that you wish to use. This informa on will be stored
on our system (encrypted and secure) for recurring monthly billing.
The ini al charges for crea ng a new account will occur the same
day the account is created. All plans come with a 30-day money
back guarantee, if you are not sa sfied. When you have entered all
informa on, click Create my account.
Once you have created your account, you will have access to the
uA end Online Help. The link appears as a ? icon and is found in
the upper-right corner of the uA end screen.
2.2
Adding Departments and Employees
A er you have created your uA end account, you will need to set
up at least one department and one employee. There is no limit to
the number of departments you can set up. However, the number
of employees is limited based on the plan you selected.
You can upgrade your plan to include more employees by selec ng
My Account from the drop-down menu in the upper-right corner
of the uA end screen.
2.2.1 Adding Departments

Follow these steps to add a department to your uA end account:
1. Click the Departments tab on the main menu.
2. Click Add Department.
3. In the Code field, enter a code for the department.

A code can be up to 20 characters. The code is used as a
reference to the department and will appear on me cards.
4. In the Department Name field, enter a name for the
department.
You can specify other department se ngs, such as Punch
Rounding and Over me, on this screen or you may choose to
enter that informa on later.
5. Click Save & Con nue to con nue adding department
se ngs, click Save & Add New to add a new department, or
click Save & Close.
For help se ng up departments, click the Online Help (?) link in
the upper-right corner of the uA end screen.
2.2.2 Adding Employees

Follow these steps to add an employee to your uA end account:
1. Click the Users tab on the main menu.
2. Click Add User.
3. From the Role drop-down menu, select the role that you
wish to assign to the user.
Employeeusers who are assigned to departments within
uA end and will be punching in and out of the system.
Supervisorusers who are assigned departments for which
they are responsible. Supervisors may have view only or view
and edit rights.
Administratorusers who have control over the uA end
account and are responsible for se ng all preferences.
NOTE: Each uA end account is licensed for one administrator. If
you wish to add administrators to your account, there will be an
8
addi onal fee of $6.00 per month, per administrator.

4. In the First Name field, enter the users first name.
5. In the Last Name field, enter the users last name.
6. From the Department drop-down menu, select the users
home department.
7. From the Timezone drop-down menu, select the users
mezone.
You can add other user informa on on this screen or you
may choose to enter that informa on later.
8. Click Save & Con nue to con nue adding user
informa on, click Save & Add New to add a new user, or
click Save & Close.
NOTE: If they will use a PIN to punch in, make sure you enter it in
the PIN Number field. If they will be using an RFID Badge (CB5000
and CB5500 only), enter the badge number that is printed on
the RFID Badge in the Badge Number field. If they will be using
fingerprints to punch in (BN5000 and BN5500 only), you will
register their fingerprints using the steps in Sec on 5.3 (BN5000)
or Sec on 6.3 (BN5500) of this document.
Next, you can skip to the me clock sec on that pertains to you.
3.0 SETTING UP AND USING

THE CB5000
Now that you have set up your uA end account, you may mount
your me clock and link it to your account.
3.1
Moun ng Your CB5000
Follow these steps to mount your me clock to a wall:

1. Find a loca on near a power outlet and a router, switch,
or Ethernet jack where you would like to mount the me
clock.
2. Place the metal back plate against the wall, as shown
below, and mark the three screw holes against the wall.
Wall
Image not actual size
3. Insert the wall studs into the center of the wall marks in
all three loca ons.
4. Place the metal back plate against the wall, with prongs
10
facing away from the wall and poin ng upward, and screw
the back plate to the wall in all three loca ons.
Wall
side view
5. Ax the me clock to the metal back plate by lining up

the three slots in the back of the me clock to the three
metal prongs on the back plate. Push down lightly to make
sure the me clock is securely fastened to the back plate
and wall.
Wall
side view
Reset
6. A ach the AC adapter to the back of the me clock.

11
SYSTEM READY
07-12-13
FRIDAY
CARD
DEPT
PIN
MENU
OK
ESC
Power
cord
3.2
Linking the CB5000 to Your uA end Account
Follow these steps to link the CB5000 to your uA end account:

1. A ach an Ethernet cable between the me clock and
your router, then plug the me clock into a power outlet.
The me clock should be turned on, with the display
illuminated.
2. Log in to your uA end account, if you are not already
logged in.
3. Click the Se ngs tab on the main menu.
4. Click the Punch Management link.
5. Click Add Time Clock.
12
6. In the Device ID field, enter the Device ID assigned to the

CB5000.
You can find the Device ID on a s cker on the back of the
me clock. If you cannot locate this s cker, you can also find
the Device ID in the me clock. To do this, press the MENU
key and enter the password (default password is 53178).
Scroll to Device Management and press OK, then scroll to
Device ID and press OK.
Be sure to enter the complete Device ID. An example of a
Device ID is CB5000-12345678.
7. In the Name/Loca on field, enter the name for the me
clock.
This field is used to easily iden fy the me clock.
8. Click Add.
9. IMPORTANT: Restart the me clock.
The me clock will now be linked to your uA end account.
3.3
Overview of the CB5000
The CB5000 me clock features an RFID reader that allows

employees to punch in or out using an RFID card or PIN.
13
3.3.1 Using the CB5000 Keypad

The following table explains the func ons of each key on the
CB5000 keypad.
KEY
10
ESC
MENU
FUNCTION
Func on as the numbers they represent. Use
the keypad to enter a PIN by pressing the correct
digits, then pressing OK.
Used to exit from a menu or cancel a func on.
If you press the MENU key, a password screen
allows you to log in. There are three levels of
administra on: Administrator, Super User, and
Template Manager.
AdministratorThe default password is 53178.
Administrators can access the Admin menu,
where they can perform all of the func ons
available.
Super UserThe default password is 6318. Super
Users can access the Super User menu, where
they can perform all of the func ons available.
Template ManagerThe default password
is 1789. Template Managers can access the
Template Manager menus, where they can
perform all of the func ons available.
UP ARROW/DEPT
DOWN ARROW/
PIN
OK
Default passwords can be changed by an

administrator.
Pressing the up arrow/DEPT key in standby mode
will enable the department transfer func on. In
all other modes, this key is used to scroll up.
Pressing the down arrow/PIN key in standby
mode will allow a user to enter their PIN. In all
other modes, this key is used to scroll down.
Used to accept key entries.
Used as a toggle bu on between numeric and
alpha characters.
NOTE: If you wish to change an op on within a menu, press the

MENU key, then use the up and down arrow keys to make your
selec on, then press OK.
14
3.3.2 Using the CB5000 Menus

There are three user types for the CB5000: Administrator, Super
User, and Template Manager. Each user type can access specific
menus to perform func ons.
Administrator Menus
The User Management menu oers the following op on:
Change Passwordused to change the default passwords
for the Administrator, Super User, and Template Manager.
The Device Management menu oers the following op ons:
Update Timeused to synchronize a new me if me
se ngs in the uA end account change.
Device IDused to display the Device ID assigned to the
CB5000.
Download Logoused to import a logo from a uA end
account to display on the CB5000.
Time Date used to change the way that dates and me
are displayed on the CB5000.
Soundused to turn the CB5000 sounds on and o.
The CommSet menu oers the following op ons:
LAN Se ngsdisplays the DHCP status, current IP
address, Subnet Mask, Gateway, DNS addresses, and
Netspeed for LAN.
Proxy Server Se ngsused to enable proxy server
communica on and to enter proxy server se ngs.
The System Management menu oers the following op ons:
Reset To Factory Se ngsresets the CB5000 to the
factory default se ngs.
Helpdisplays the Customer Support telephone number
and allows user to issue a support cket.
Diagnos csused to test fingerprint sensor, test RTC, and
test audio.
MAC Addressdisplays the CB5000s MAC address.
Update Firmwareupdates the firmware to the most
up-to-date version.
Display Firmware Versiondisplays the clocks current
firmware version.
15
Super User Menu

The System Management menu oers the following op on:
Template Manager Menu
16

THE CB5500
4.1
Moun ng Your CB5500

clock.
Wall
all three loca ons.
17
Wall
side view

and wall.
Wall
side view
Reset
18

SYSTEM READY
07-12-13
FRIDAY
CARD
DEPT
PIN
MENU
OK
ESC
Power
cord
4.2
Linking the CB5500 to Your uA end Account
Follow these steps from your uA end account to link the CB5500
to your account:
logged in.
19

CB5500.
Device ID is CB5500-12345678.
clock.
7. Click Add.
Next, you will connect the CB5500 to the Internetvia
a WIFI router or via a LAN cable to a router. Both sets of
instruc ons are listed below.
4.2.1 Connec ng via WIFI Router

Follow these steps on your CB5500 to link the CB5500 to your
uA end account via a WIFI router:
The me clock should be turned on, with the display illuminated.
The me clock will display the prompt Press 1 to connect to your
WIFI router. Press 2 to connect via LAN.
1. Press 1 to ini alize the WIFI module.
The me clock will display the message WIFI Network is Not
Available! Press OK to view a list of available WIFI Networks!
2. Press OK.
A list of all WIFI networks that the me clock detects will
appear.
3. Using the down arrow key, scroll to your preferred
20
network and press OK.

If your WIFI network requires a password, the me clock will
prompt you to input the password. See Sec on 9.0 in this
guide for ps on password entry.
4. Enter the password.
You can enter alpha characters from alpha mode. To enter
symbols, press the
key to access symbol mode. To
enter numbers, press the ESC key to access numeric mode.
The me clock will connect to your WIFI network using the
creden als you supplied.
5. From the numeric mode, press OK to connect to your
wireless network.
4.2.2 Connec ng via LAN Cable

Follow these steps on your CB5500 to link the CB5500 to your
uA end account via a LAN cable to a router:
1. Press 2 to connect via LAN.
2. A er successfully connec ng to your network, the me
clock will display the System Ready message in the upperle corner of the main screen.
4.3
Overview of the CB5500
The CB5500 me clock features an RFID reader that allows

employees to punch in or out using an RFID card or PIN.
21
4.3.1 Using the CB5500 Keypad

CB5500 keypad.
KEY
1 0
ESC
MENU
FUNCTION
Func on as the numbers they represent. Use
the keypad to enter a PIN by pressing the correct
digits, then pressing OK.
Template Manager.
Administrators can access the Admin menu,
where they can perform all of the func ons
available.
Users can access the Super User menu, where
Template ManagerThe default password
is 1789. Template Managers can access the
Template Manager menus, where they can
perform all of the func ons available.
administrator.
UP ARROW/
DEPT

will enable the department transfer func on. In
all other modes, this key is used to scroll up.
DOWN ARROW/
PIN
Pressing the down arrow/PIN key in standby

mode will allow a user to enter their PIN. In all
other modes, this key is used to scroll down.
OK

Used as a toggle bu on between numeric and
alpha characters.

22
4.3.2 Using the CB5500 Menus

There are three user types for the CB5500: Administrator, Super
Administrator Menus
Change Passwordused to change the default passwords
CB5500.
account to display on the CB5500.
are displayed on the CB5500.
Soundused to turn the CB5500 sounds on and o.
Netspeed for LAN.
WIFI Se ngsdisplays the DHCP status, current IP
address, Subnet Mask, Gateway, and DNS addresses for
WIFI.
Delete Network Se ngsallows a user to delete the
CB5500 network se ngs.
View WIFI Networksdisplays networks to which you can
connect your CB5500.
Communica ng Interfaceallows users to select LAN or
WIFI interface. If this op on is set to LAN, the WIFI Se ngs
and View WIFI Networks op ons will not display. If this
op on is set to WIFI, the LAN Se ngs op on will not
display.
23

Reset To Factory Se ngsresets the CB5500 to the
test audio.
MAC Addressesdisplays the CB5500s MAC addresses.
up-to-date version.
Display Firmware Version displays the clocks current
firmware version.
Super User Menu
Template Manager Menu
24
5.0 S ETTING UP AND USING

THE BN5000
5.1
Moun ng Your BN5000

clock.
Wall
all three loca ons.
25
Wall
side view

and wall.
Wall
side view
Reset
26
SYSTEM READY
07-12-13
FRIDAY
DEPT
PIN
MENU
OK
ESC
Power
cord
5.2
Linking the BN5000 to Your uA end Account
Follow these steps to link the BN5000 to your uA end account:

1. A ach an Ethernet cable between the me clock and
your router, then plug the me clock into a power outlet.
The me clock should be turned on, with the display
illuminated.
logged in.
27

BN5000.
Device ID is BN5000-12345678.
clock.
8. Click Add.
9. IMPORTANT: Restart the me clock.
5.3
Registering Fingerprint Templates
If you are using the BN5000, you will register users fingerprints for
punching in and out. Registering a fingerprint template requires
interac on with both the BN5000 and your uA end account.
Follow these steps on your BN5000:
1. Press the MENU key.
2. Enter the default password (53178) if it has not been
changed, then press OK.
3. From the me clock menu, select the first op on, User
Management.
4. Select Add User.
The BN5000 will prompt you to enter a 6-digit numeric code
for this template.
28
5. Enter an ID code for the fingerprint template and press

OK.
We recommend using the employees birth date as an ID
code. For example, a birth date of October 22, 1984 would
be registered as 102284. Each template must be assigned a
unique code. Make note of the employees name and 6-digit
code in the Template Assignment Sheet at the back of this
guide.
You will be prompted to place a finger on the fingerprint
sensor.
6. The designated employee should press their finger
firmly on the sensor un l you hear a beeping sound. The
employee should then remove their finger from the sensor.
This process will be repeated two more mes with the
same finger.
NOTE: If desired, you may repeat the fingerprint scanning
process for the same employee with a dierent finger, so
that the employee can have a back-up template. If you
choose to scan a second fingerprint, it will also require a
unique fingerprint ID. We recommend using the employees
birth date in reverse order as the ID code.
7. Repeat the previous steps for each employee who will be
using the me clock.
Follow these steps from your uA end account:
29
3. Click the Assign Users link that appears next to the name
of the me clock that you used to register the fingerprint
templates.
4. Assign each fingerprint template to the appropriate
employee, using the Template Assignment Sheet in this
guide as a reference.
The BN5000 is now ready for registered employees to punch
in and out with their fingerprints.
IMPORTANT: The BN5000 me clock employs an advanced
fingerprint sensor. Despite the quality of the sensor, there is a
segment of the popula on with fingerprints that will not record.
These employees can s ll use the me clock to punch in and out by
using a PIN.
5.3.1 Transferring Fingerprint Templates to Other

Time Clocks
Transferring a fingerprint template to addi onal me clocks
requires interac on with both the BN5000 and your uA end
account.
2. Click Manage Fingerprint Templates.
3. Check all of the fingerprint templates that you wish to
transfer to an addi onal me clock.
4. Use the drop-down menu to select the me clock(s) to
which you wish to transfer the templates.
30
5. Click Submit.
Follow these steps on each me clock that you selected to receive
the templates:
The User Management icon will be selected.
3. Press OK.
4. Scroll to select Template Management, using the down
arrow key.
5. Press OK.
6. Scroll to select Download Templates, using the down
arrow key.
7. Press OK.
8. Wait for the templates to download to the me clock.
9. At the Success screen, press OK.
5.4
Overview of the BN5000
The BN5000 me clock is a biometric me-recording device that

allows employees to punch in or out using a fingerprint or PIN. This
me clock can store 2,000 fingerprint templates.
31
5.4.1 Using the BN5000 Keypad

BN5000 keypad.
KEY
FUNCTION
1 0
Func on as the numbers they represent. Use the

keypad to enter a PIN by pressing the correct digits,
then pressing OK.
ESC
MENU

Template Manager.
Administrators can access the Admin menu, where
Users can access the Super User menu, where they
can perform all of the func ons available.
Template ManagerThe default password is
1789. Template Managers can access the Template
Manager menus, where they can perform all of the
func ons available.
UP ARROW/
DEPT
DOWN
ARROW/PIN
OK

administrator.
will enable the department transfer func on. In all
other modes, this key is used to scroll up.
Pressing the down arrow/PIN key in standby mode
will allow a user to enter their PIN. In all other
modes, this key is used to scroll down.
Used as a toggle bu on between numeric and alpha
characters.

32
5.4.2 Using the BN5000 Menus

There are three user types for the BN5000: Administrator, Super
Administrator Menus
The User Management menu oers the following op ons:
Add Userused to register user templates on the BN5000.
Delete Userused to delete user templates on the
BN5000.
Search for FP IDused to search for user informa on by
entering a fingerprint ID.
View FP IDused to iden fy which templates belong to
a user. A user will press their finger on the sensor and the
BN5000 will display the fingerprint ID currently assigned to
that user.
Template Managementallows you to download
templates, update template status, or view last
downloaded templates.
Change Password used to change the default passwords
BN5000.
account to display on the BN5000.
are displayed on the BN5000.
Soundused to turn the BN5000 sounds on and o.
Netspeed for LAN.
33

Reset To Factory Se ngsresets the BN5000 to the
test audio.
MAC Addressdisplays the BN5000s MAC address.
up-to-date version.
firmware version.
Super User Menus
Template Manager Menus
34

THE BN5500
6.1
Moun ng Your BN5500

clock.
Wall
all three loca ons.
35
Wall
side view

and wall.
Wall
side view
Reset
36

SYSTEM READY
07-12-13
FRIDAY
DEPT
PIN
MENU
OK
ESC
Power
cord
6.2
Linking the BN5500 to Your uA end Account
Follow these steps from your uA end account to link the BN5500
to your account:
logged in.
37

BN5500.
Device ID is BN5500-12345678.
clock.
7. Click Add.
Next, you will connect the BN5500 to the Internetvia
a WIFI router or via a LAN cable to a router. Both sets of
instruc ons are listed below.
6.2.1 Connec ng via WIFI Router

Follow these steps on your BN5500 to link the BN5500 to your
uA end account via a WIFI router:
1. Press 1 to ini alize the WIFI module.
The me clock will display the message WIFI Network is Not
Available! Press OK to view a list of available WIFI Networks!
2. Press OK.
A list of all WIFI networks that the me clock detects will
appear.
3. Using the down arrow key, scroll to your preferred
network and press OK.
38
If your WIFI network requires a password, the me clock will

prompt you to input the password. See Sec on 9.0 in this
guide for ps on password entry.
4. Enter the password.
You can enter alpha characters from alpha mode. To enter
key to access symbol mode. To
symbols, press the
enter numbers, press the ESC key to access numeric mode.
The me clock will connect to your WIFI network using the
creden als you supplied.
5. From the numeric mode, press OK to connect to your
wireless network.
6.2.2 Connec ng via LAN Cable

Follow these steps on your BN5500 to link the BN5500 to your
uA end account via a LAN cable to a router:
1. Press 2 to connect via LAN.
2. A er successfully connec ng to your network, the me
clock will display the System Ready message in the upperle corner of the main screen.
6.3
Registering Fingerprint Templates
If you are using the BN5500, you will register users fingerprints for
punching in and out. Registering a fingerprint template requires
interac on with both the BN5500 and your uA end account.
Follow these steps on your BN5500:
39

3. From the me clock menu, select the first op on, User
Management.
4. Select Add User.
The BN5500 will prompt you to enter a 6-digit numeric code
for this template.
5. Enter an ID code for the fingerprint template and press
OK.
We recommend using the employees birth date as an ID
code. For example, a birth date of October 22, 1984 would
be registered as 102284. Each template must be assigned a
unique code. Make note of the employees name and 6-digit
code in the Template Assignment Sheet at the back of this
guide.
You will be prompted to place a finger on the fingerprint
sensor.
6. The designated employee should press their finger
firmly on the sensor un l you hear a beeping sound. The
employee should then remove their finger from the sensor.
This process will be repeated two more mes with the
same finger.
NOTE: If desired, you may repeat the fingerprint scanning
process for the same employee with a dierent finger, so
that the employee can have a back-up template. If you
choose to scan a second fingerprint, it will also require a
unique fingerprint ID. We recommend using the employees
birth date in reverse order as the ID code.
7. Repeat the previous steps for each employee who will be
using the me clock.
40
3. Click the Assign Users link that appears next to the name
of the me clock that you used to register the fingerprint
templates.
4. Assign each fingerprint template to the appropriate
employee, using the Template Assignment Sheet in this
guide as a reference.
The BN5500 is now ready for registered employees to punch in and
out with their fingerprints.
IMPORTANT: The BN5500 me clock employs an advanced
fingerprint sensor. Despite the quality of the sensor, there is a
segment of the popula on with fingerprints that will not record.
These employees can s ll use the me clock to punch in and out by
using a PIN.
6.3.1 Transferring Fingerprint Templates to Other

Time Clocks
Transferring a fingerprint template to addi onal me clocks
requires interac on with both the BN5500 and your uA end
account.
2. Click Manage Fingerprint Templates.
3. Check all of the fingerprint templates that you wish to
transfer to an addi onal me clock.
4. Use the drop-down menu to select the me clock(s) to
which you wish to transfer the templates.
41
5. Click Submit.
Follow these steps on each me clock that you selected to receive
the templates:
The User Management icon will be selected.
3. Press OK.
4. Scroll to select Template Management, using the down
arrow key.
5. Press OK.
6. Scroll to select Download Templates, using the down
arrow key.
7. Press OK.
8. Wait for the templates to download to the me clock.
9. At the Success screen, press OK.
6.4
Overview of the BN5500
The BN5500 me clock is a biometric me-recording device that

allows employees to punch in or out using a fingerprint or PIN. This
me clock can store 2,000 fingerprint templates.
6.4.1 Using the BN5500 Keypad

BN5500 keypad.
42
KEY
1 0
ESC
MENU
FUNCTION
Func on as the numbers they represent. Use the
keypad to enter a PIN by pressing the correct digits,
then pressing OK.
If you press the MENU key, a password screen allows
you to log in. There are three levels of administra on:
Administrator, Super User, and Template Manager.
Administrators can access the Admin menu, where
Users can access the Super User menu, where they
can perform all of the func ons available.
Template ManagerThe default password is
1789. Template Managers can access the Template
Manager menus, where they can perform all of the
func ons available.
UP ARROW/
DEPT
DOWN
ARROW/PIN
OK

administrator.
Pressing the up arrow/DEPT key in standby mode will
enable the department transfer func on. In all other
modes, this key is used to scroll up.
Pressing the down arrow/PIN key in standby mode
will allow a user to enter their PIN. In all other
modes, this key is used to scroll down.
Used as a toggle bu on between numeric and alpha
characters.

6.4.2 Using the BN5500 Menus

There are three user types for the BN5500: Administrator, Super
43
Administrator Menus
Delete Userused to delete user templates on the
BN5500.
Search for FP IDused to search for user informa on by
entering a fingerprint ID.
View FP ID used to iden fy which templates belong to
a user. A user will press their finger on the sensor and the
BN5500 will display the fingerprint ID currently assigned to
that user.
Change Password used to change the default passwords
BN5500.
account to display on the BN5500.
are displayed on the BN5500.
Soundused to turn the BN5500 sounds on and o.
Netspeed for LAN.
WIFI Se ngsdisplays the DHCP status, current IP
address, Subnet Mask, Gateway, and DNS addresses for
WIFI.
Delete Network Se ngsallows a user to delete the
BN5500 network se ngs.
View WIFI Networksdisplays networks to which you can
connect your BN5500.
Communica ng Interfaceallows users to select LAN or
WIFI interface. If this op on is set to LAN, the WIFI Se ngs
44
and View WIFI Networks op ons will not display. If this

op on is set to WIFI, the LAN Se ngs op on will not
display.
Reset To Factory Se ngsresets the BN5500 to the
test audio.
MAC Addressesdisplays the BN5500s MAC addresses.
up-to-date version.
firmware version.
Super User Menus
Template Manager Menus
45
7.0 TROUBLESHOOTING
See the following table for help with error messages you might
encounter with the CB5000, CB5500, BN5000, or BN5500 me
clocks.
ERROR MESSAGE
DEVICE ID ERROR
NET NOT FOUND
SORRY, DEALER ID
NOT FOUND
UNSUCCESSFUL
LOGIN
SORRY, USER NOT

FOUND
SORRY, USER NOT
VERIFIED
uA end
CONNECTIVITY
ERROR
NOTES
This message displays when the me clock has
not been linked to a uA end account.
This message displays if the me clock is not
currently plugged into any networking device,
or the networking device it is plugged into is
turned o or is not func oning correctly.
Trackmy me.com will report this error if the
Dealer ID you entered is not valid. Please
contact your dealer representa ve for
assistance.
When you a empt to log in to trackmy me.
com, the login form refreshes. This indicates
that the username/password combina on that
you entered was not correct.
If you have forgo en your username and/
or password, click on the Email username/
password link at the top of the page.
This message displays if a user a empts to
punch in, but their fingerprint ID has not been
assigned to their user profile.
This message displays if a user a empts to
punch in, but their fingerprint template has
not been registered.
This message displays if the me clock is
unable to communicate with the uA end
server due to a firewall, content filter, or any
other kind of network block.
INTERNET
CONNECTIVITY
ERROR
This message displays if the me clock is

unable to communicate out of the local
network onto the Internet.
DNS ERROR
This message displays if the me clock does

not have a valid DNS server IP address to
contact, or the DNS server it is contac ng
cannot properly resolve the host name for the
server.
46
DHCP ERROR
DHCP UNAVAILABLE
This message displays if the me clock does

not receive proper IP address informa on
provided to it from the DHCP server.
This message displays if the me clock receives
no responses when a emp ng to contact a
DHCP server.
47
8.0 TEMPLATE ASSIGNMENT

SHEET
Make copies of this page for addi onal employees, if needed.
EMPLOYEE NAME
48
FINGERPRINT ID
9.0 CHARACTER TABLES

To enter a password to join a WIFI network (CB5500 and BN5500
only), you will use the numeric keypad to enter numbers, le ers,
and symbols. The following tables display the keys you will use to
enter each le er or symbol.
LETTER
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
KEYS
20
21
22
30
31
32
40
41
42
50
51
52
60
61
62
70
71
72
73
80
81
82
90
91
92
93
LETTER
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
KEYS
23
24
25
33
34
35
43
44
45
53
54
55
63
64
65
74
75
76
77
83
84
85
94
95
96
97
49
NOTE: You must press the

from alpha mode.
SYMBOL
~
!
@
#
$
%
^
&
*
(
)
_
+
{
}
|
:
50
KEYS
0
1
2
3
4
5
6
7
8
PIN 0
PIN 1
PIN 2
PIN 3
PIN 4
PIN 5
PIN 6
PIN 7
PIN 8
key to access the symbol mode
SYMBOL
<
>
?
`
=
[
]
\
;
,
.
/
KEYS
PIN(x2) 0
PIN(x2) 1
PIN(x2) 2
PIN(x2) 3
PIN(x2) 4
PIN(x2) 5
PIN(x2) 6
PIN(x2) 7
PIN(x2) 8
PIN(x3) 0
PIN(x3) 1
PIN(x3) 2
PIN(x3) 3
PIN(x3) 4
51
uATTEND DEVICE
LIMITED WARRANTY
This Warranty covers all uA end Devices and any Devices which
may now or in the future be connected to your uA end Account.
A. Warranty and Warranty Periods. ProcessingPoint, Inc.
(PPoint) warrants only to the original Purchaser that
the Device will be free from defects in material and
workmanship for the me during which (i) the original
Purchaser subscribes to the uA end System, and (ii) un l
such me the Device has been replaced (the Warranty
Period).
B. PPoints Obliga on Under Warranty. PPoints sole
obliga on under the above warranty shall be to repair or
replace Devices and parts during the Warranty Period.
PPoint does not assume responsibility for delays in
replacement or repair of products or parts. PPoint may,
at its sole discre on, replace Devices with refurbished
Devices. This warranty gives end users specific legal rights,
and par cular end users may also have other rights which
may vary from jurisdic on to jurisdic on.
C. DISCLAIMER OF ALL OTHER WARRANTIES. NO OTHER
WARRANTIES, EXPRESSED OR IMPLIED, ARE GIVEN, AND
PPOINT EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES,
INCLUDING AND WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Some jurisdic ons do not allow
limita ons on how long an implied warranty lasts, so the
above limita on may not apply to par cular end users.
D. Limita ons. No salesperson, representa ve, or agent of
PPoint is authorized to make any guaranty, warranty, or
representa on that contradicts the terms contained in
this Limited Warranty. Any waiver, altera on, addi on,
or modifica on to the warran es contained herein must
be in wri ng and signed by authorized representa ves of
PPoint to be valid, binding, and enforceable. PPoint does
not assume responsibility for any specific applica on to
which any products or parts are applied including, but
52
not limited to, compa bility with other equipment. All

statements, technical informa on, or recommenda ons
rela ng to the products or parts are based upon
tests believed to be reliable, but do not cons tute a
guaranty or warranty. PPOINT SHALL NOT UNDER ANY
CIRCUMSTANCES WHATSOEVER BE LIABLE TO ANY PARTY
FOR LOSS OF PROFITS, DIMINUTION OF GOOD WILL, OR
ANY OTHER SPECIAL, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES WHATSOEVER WITH RESPECT TO ANY CLAIM IN
CONNECTION WITH PPOINT PRODUCTS AND/OR PARTS.
Some jurisdic ons do not allow the exclusion or limita on
of incidental or consequen al damages, so the above
limita on or exclusion may not apply to par cular end
users.
E. What May Void the Warranty. This Limited Warranty shall
be null and void in the following circumstances:
1. Modifica on or repair by the end user or any nonauthorized PPoint service provider; or
2. Improper use or installa on, or damage by accident
or neglect, by the end user or any third party, or
inten onal damage by the end user or any third party;
or
3. Failure of the end user or any third party to exercise
cau on to protect from electrosta c discharge damage
and adverse temperature, or physical abuse; or
4. Failure by the end user to follow the Return
Appointment Process set forth below.
F.
Return Appointment Process. As a condi on precedent to

the above Limited Warranty, the end user must:
1. Obtain a return material authoriza on (RMA) from
PPoint, which will include an RMA number that
must be prominently displayed on the outside of the
shipping container. Returns without an RMA number
may be rejected by PPoint and immediately returned
to end user, freight collect.
53
2. Ship the items being returned to PPoint, freight

prepaid, together with a wri en descrip on of the
claimed defect.
3. Pack the items being returned in the original packing
carton or equivalent. Damage in transit is end users
responsibility and may be cause to void the warranty
claim.
G. Transporta on Costs. PPoint will pay surface freight
to return products covered by this Limited Warranty.
However, if PPoint determines in the exercise of its
reasonable but sole discre on that the product or part
returned for warranty service is not defec ve, or does not
otherwise qualify for warranty service, the end user shall
be liable for all costs of handling and transporta on.
54
55
2796 Loker Ave., Suite 111, Carlsbad, CA 92010

(800) 518-8925 Toll Free (877) 730-3578 Fax www.processingpoint.com
Rev: 11262013

CB5000 CB5500 BN5000 BN5500

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PROFESSIONAL SERIES

SETTING UP YOUR uATTEND ACCOUNT.............................4

SETTING UP AND USING THE CB5000 .............................. 10

SETTING UP AND USING THE CB5500 .............................. 17

SETTING UP AND USING THE BN5000 .............................. 25

SETTING UP AND USING THE BN5500 .............................. 35

TEMPLATE ASSIGNMENT SHEET ...................................... 48

CHARACTER TABLES ......................................................... 49

2.0 SETTING UP YOUR

You will be prompted to enter the Dealer ID, which can be

3. Click Get Pricing.

Create Your Login PageThis step allows you to customize your

Enter Clock AdministratorThis step allows you to enter

Adding Departments and Employees

2.2.1 Adding Departments

3. In the Code field, enter a code for the department.

2.2.2 Adding Employees

addi onal fee of $6.00 per month, per administrator.

3.0 SETTING UP AND USING

Moun ng Your CB5000

Follow these steps to mount your me clock to a wall:

Image not actual size

5. Ax the me clock to the metal back plate by lining up

6. A ach the AC adapter to the back of the me clock.

Linking the CB5000 to Your uA end Account

Follow these steps to link the CB5000 to your uA end account:

6. In the Device ID field, enter the Device ID assigned to the

Overview of the CB5000

The CB5000 me clock features an RFID reader that allows

3.3.1 Using the CB5000 Keypad

Default passwords can be changed by an

NOTE: If you wish to change an op on within a menu, press the

3.3.2 Using the CB5000 Menus

Super User Menu

4.0 SETTING UP AND USING

Moun ng Your CB5500

Follow these steps to mount your me clock to a wall:

Image not actual size

5. Ax the me clock to the metal back plate by lining up

6. A ach the AC adapter to the back of the me clock.

Linking the CB5500 to Your uA end Account

5. In the Device ID field, enter the Device ID assigned to the

4.2.1 Connec ng via WIFI Router

network and press OK.

4.2.2 Connec ng via LAN Cable

Overview of the CB5500

The CB5500 me clock features an RFID reader that allows

4.3.1 Using the CB5500 Keypad

Pressing the up arrow/DEPT key in standby mode

Pressing the down arrow/PIN key in standby

Used to accept key entries.

NOTE: If you wish to change an op on within a menu, press the

4.3.2 Using the CB5500 Menus

The System Management menu oers the following op ons:

5.0 S ETTING UP AND USING

Moun ng Your BN5000

Follow these steps to mount your me clock to a wall:

Image not actual size

5. Ax the me clock to the metal back plate by lining up

6. A ach the AC adapter to the back of the me clock.

Linking the BN5000 to Your uA end Account

Follow these steps to link the BN5000 to your uA end account:

6. In the Device ID field, enter the Device ID assigned to the

Registering Fingerprint Templates