Page | 1

Acknowledgement
I have taken efforts in this project. However, it would
not have been possible without the kind support and help of
many individuals. I would like to extend my sincere thanks
to all of them. First, I would like to express my special
thanks to God our Father, for guiding us always in the whole
duration of our On the Job Training Program. Second my
teachers, The Faculty-Hospitality Management Program for
teaching

us

effectively

all
as

the

well

best
as

for

working

us

to

with

be
good

able

to

values.

work
Also,

special thanks of gratitude to our very own Mrs. Pamela Uy

for leading us in preparing for our papers for the said
program and for always reminding us to behave formally in
the work place, this program will not be possible without
her efforts. To my family, thank you for all the support,
Financially,

Spiritually,

and

Emotionally.

will

never

reach at this level and I will never be sent in school

without you, thank you for always there for me no matter
what, for the guidance and for giving such attention and
time.
Also to my friends and classmates, I would like to
express my deepest appreciation for helping each other a lot
to finish and in finalizing this book with limited time
frame. To Melgin Gara and Marianne Borromeo, whose have
invested his and her full effort in guiding the team in
achieving the goal, and for giving me the updates while in
Cebu.
Likewise to the employees of Crown Regency Hotel and
Towers: the managers of each department, supervisors, chefs
and the regular employees, who helped us improved our

Page | 2

skills, and for making us realize that the training and

experience in actual work will broaden our knowledge about
our course. Furthermore, I would like to thank them for
guiding us in the hotel, for treating us like their coworkers and loving us like their family.
Last but not the least: I beg forgiveness of all those
have been with me for the entire duration of the training
who I failed to mention in this acknowledgement.

Introduction
J. King & Sons Company Incorporated is a privately
owned company headquartered in Cebu City, the Philippines.
It

operates

leisure
includes

Luxury

hotels

destinations
new

in

top

nationwide.

properties,

business
The

registered

gateways

Company
historic

and

portfolio
landmarks,

exceptional convention hotels and a Spa & Lifestyle club. It

also

operates

strategically

Laundry
located

Service
in

the

provider,
key

Drive-In

cities

hotels

nationwide,

Condominium Towers and Condominium hotel projects, indoor

Page | 3

Sports

and

Fitness

facility

and

soon

more

vacation

destination in the island of Boracay.

J. King & Sons Company Inc. operates national sales
Offices in Makati and Cebu City; it serves clients in major
destinations in Luzon, Visayas, and Mindanao and employs
around 1,000 employees.
J. King & Sons Company Inc. has also ventures into
health

supplement

business

with

VITAL-C

HEALTH

PRODUCTS

INC., a company engaged in the distribution of TOP QUALITY

and WORLD CLASS VITAMIN C Sodium Ascorbate with its eye on

optimizing economic growth.
One of the major hotels of J. King & Sons Company Inc.
which opened in 2005 is located at the heart of Cebu City
Crown Regency Hotel and Towers is a 45-storey hotel tower
with

majestic

components
guests

of

to

view.

each

enjoy

sophistication

are

of

Comfort
the

during
mimicked

and

luxury

facilities
their
in

and

stay.

the

are

the

main

amenities

for

Elegance

and

Presidential

suites,

spacious conference rooms and functions areas as well.

The Crown Regency Hotel and Towers is the perfect union
of

an

ideal

location

and

impeccable

service.

quality

business and leisure hotel, Crown Regency Hotel and Towers

Page | 4

is a place where service is beyond reproach and the warmth

of welcome is sincerely Filipino.
The

deeply-instilled

Crown

Regency

culture

is

personified by its employees who are constantly inspired to

provide you with the best of service.

With the focus in providing comfort and only the best

of clienteles, Crown Regency Hotels and Towers exude casual
elegance and provide exemplary services with a sophisticated
touch. It blends traditional charm and beauty with modern
amenities of a first class hotel but encompasses a welcoming
tranquil atmosphere.
Their passion for excellence, customer service, and
dedication that is paramount to each and every service that
they are rendering with care. Discover the best of life and
pleasures. Indulge in unparalleled comfort where first class
service is a non-rather than an expectation.

Name and General Location

Page | 5

Crown Regency Hotels and Towers is located at Fuente

Towers,

Osmena

Boulevard

Sta.

Cruz,

Cebu

City

6000

Philippines.

How to get to the hotel from Mactan Cebu International

Airport: Take Airport Road then turn left on Pusok Ave.
Head on to Marcelo Fernan Bridge, then turn left on
Cebu North Road to Pier 4. Finally, turn right on Gen.
Maxilom Ave. to Fuente Osmea.
Mission and Vision
Mission
Our Mission is to be at the forefront of the
hospitality and real estate industry in the country. We are
determined

to

deliver

quality

products

and

services

to

exceed our clients satisfaction. We constantly achieve to

Page | 6

reward them with superior experience and value for their

money
Vision
J. King & Sons Company Inc. sees itself as a
globally recognized company that offers consistent products
and services in key business and leisure destinations. We
will be known for our innovation, exemplary service to both
external

&

internal

customers,

and

superior

financial

performance. Our guiding philosophy is our commitment to

being the employer of choice in the hospitality and real
estate industry.
Ownership/ Management
Crown Regency Hotel and Towers is owned by the J. King
&

Sons

Inc.

and

is

managed

by

the

Resort

Club

of

the

Pacific.
The Company J. King & Sons Trading was started in the
1950s by the family patriarch Jesus King. Beginning with
the

textile

store

called

the

Kings

Remnant

up

to

the

1060s. In the 1972 it was incorporated to J. King & Sons

Company, where it ventured into real estate development. J,
King

&

Sons

recognized

Company

company

Inc.

that

sees

offers

itself

as

consistent

globally

products

services in the key business and leisure destinations.

and

Page | 7

King

put

Prince

Court

in

Mandaue

City

in

the

mid

1990s. Later, he built another motel, Kings Court. This

started Kings foray in the hospitality business. Under the
mother company, J. King and Sons, are several subsidiaries:
Crown

Regency

Hotels

and

Resorts,

Club

Ultima,

Fuente

Triangle, First Laundry, Vital C Health Products Inc., Prana

Medispa, Sky Experience Adventure, Prince Court
Hotels and Suites, Metrosports Center, Ultima Sharp Shooters
Club, among others. The Sky Experience Adventure is among
the recreational facilities at the 45- story Crown Regency
Hotels and Towers, Cebus tallest building. It includes the
Sky Walk Extreme where guests walk on the main outer rim at
the 37th floor of the hotel (135.55 meters from the street)
a first in the country. Sky Experience also offers Edge
Coaster where riders sit on the rail seat that goes around
the edge of the 38th floor of the hotel- another first of
its kind. On the island resort of boracay, the subsidiary
owns three hotels- Crown Regency Prince Resort at Station 1,
Crown Regency Resort and Convention Center at Station 2 and
Crown Regency Beach Resort at Station 3.

Page | 8

Organizational Chart

CHAIRMAN OF THE
BAORD
INTERNAL AUDIT
PRESIDENT
DIRECTOR FOR
OPERATIONS

DIRECTOR FOR
MARKETING

DIRECTOR FOR
FOOD AND
BEVERAGE

Facilities
Accommodations
Tower 1

167 Superior Rooms

110 Deluxe Rooms
4 Junior Suites
6 Presidential Suites

Tower 2

37 Superior Rooms
34 Deluxe Suites
3 Junior Suites
22 Corner Suites
3 Two-Bedroom Corner Suites

DIRECTOR FOR
FINANCE &
ADMINISTRATION
DIRECTOR FOR
HUMAN RESOURCES
HUMAN RESOURCE
SUPERVISOR

Page | 9

3 Two-Bedroom Deluxe Suites

Amenities
Non-smoking Rooms
Full-size Posture-pedic Beds
Living Room (for Suites only)
Full Bath with Bath Tubs
21-inch Cable TV
In-room Broadband Internet Access
Hair Dryer
Telephone
24-hour Room Service
Breakfast
Welcome Drinks
Daily Local Newspaper
Car Rental & City Transfer
Foreign Exchange
Safety Deposit Boxes at the Front Desk
Check-in Time: 02:00 P.M. : Check-out

Time:

12:00 P.M.
1ST FLOOR-LOBBY
This is where

guests

are

welcomed

and

where

they

register for the rooms and other facilities.

2ND FLOOR- GLO CAF AND LOUNGE
Serves daily breakfast buffet, featuring exceptional
food,

creativity,

and

other

combined

with

outstanding

service.
3rd an 4th FLOOR Tower 1- Casino Filipino
The organization offers more fun table games from poker
and bingo to slot machines.

P a g e | 10

5th and 6th FLOOR Tower 1- Function rooms

Every room is designed either for business or special
gatherings that accommodate from 50-500 persons.
9th FLOOR Tower 1- Sun court Pool
Ask in the sun or take a dip in our outdoor swimming
pool above Cebus urban jungle. Relax and enjoy the cool
waters while sightseeing the outdoor pools Mountain View.
18th FLOOR Tower 1- 6d theater and Vivo Playroom
Get close encounter with dinosaurs, sea,

jungle

creatures at Cebus first and only 6d theater. See, hear

move and feel the action. Also in this level is the kids
play zone and access to Tower II other entertainment
facilities like board games, table games, black lights golf
and library.
19th FLOOR Tower 1- Sky Lounge
The Sky Lounge is the converging area for all Sky
Experience Adventure guests, which also links to Tower II
Club Ultima

Business Center.

35th FLOOR Tower 1- STRATUS HALL

Well-equipped function hall perfect for business or
special events.
36th FLOOR Tower 1- Club 36
Its the perfect venue to chill out or talk business
over your favorite drinks and good music.
37m Tower 1- Skywalk Extreme

P a g e | 11

The Philippines first skywalk extreme. Walk around the

edge of the building while being tied to a safety harness
used in James Bond movie stunts.
37th FLOOR Tower 1- Sparkz Restobar
Indulge yourself in an international dinner at Cebus
Tallest hotel. The Sparks Restobar give the fine cuisines
around the world while leaving you with a Cebus breathtaking night lights.
38th

FLOOR

Tower

1-

Edge

Coaster,

Skybar,

and

Sky

Observatory
Uniquely the worlds very first and only amusement ride
of its kind, the Edge goes around the edge of the building
while riders are trapped onto a rail seat.
40th FLOOR- Paramount Wall Climb
Worlds first climbing wall placed in the urban.
41st FLOOR- Cliffhanger
It lets you experience

unique

wall

climbing

as

it

angles after you reach the first 3 giving you a perfect view
of the city.
42nd FLOOR- Tower Zip and Sky Lift
Ride to the extreme with the first and only zip rides
in the urban.
43rd FLOOR TOWER 1- Dimension
Dance, enjoy and chill with your friends at the most
unique disco bar placed.

P a g e | 12

45th FLOOR Tower 1- Vertex

Climbed the 30-foot pole, the highest structure of the
Sky Extreme Adventure and enjoy a 360 degree unimpeded view
of the city at almost 600 ft up.
B1 Tower Ultima Sharp Shooters Club
Take your best shot in the countrys most modern indoor
shooting range.
B1 Tower 2- Songhits Family KTV
It has the most advance computerized karaoke system at
a very affordable price.
Ground Floor- Quickmart
24/7 open where youll find wide choices of snacks and
grocery items.

15th FLOOR TOWER 2- Power Gym

Burn out unwanted fats and look fabulous with the bestoffered

exercise

program

with

the

professional

fitness

experts at the power gym.

15th Floor Tower 2- Own back the natural Glow of your hair
with our natural treatments.
16th and 17th Floor Tower 2
Give medical spa facility

that

offers

high-class

medical spa and beauty treatments.

18th floor tower 2- Melvins reef Black light Mini golf
Play Golf in a hole new way.
18th floor tower 2-Club Library and Recreation Center

P a g e | 13

Heres the perfect place for anyone who wants to slow

down. The recreation center offers various games; billiards
to board games.
19th Floor Tower 2- Club Lounge
The Club Lounge is entry point of the club.
20th floor Tower 2- Wang Shan Lo Chinese Cuisine
Flavors and presentation equate Wang Shan Los imperial
feast,

performed

by

Hong

Kong

Master

chef,

Bringing

oriental Food to a new level.

21st Floor Tower 2 Fabulous 50s Caf Bar and Restaurant
Bring back the good times with 1950s favorites
featuring

Filipinos

all-time

dishes.

From

oldies

to

foodies, celebrate special gathering at the fifties with

your up 140 guests.
22nd Floor-Night talk and Lounge
The perfect setting for private corporate gatherings or
family

events,

party

with

sumptuous

cuisines

with

the

accompaniment of classic piano music.

Outstanding Characteristics of the Establishment

Being the tallest hotel building in Cebu City Crown
Regency Hotel & Towers offers the one of a kind in the

P a g e | 14

country

the

Sky

Experience

Adventure.

One

of

the

Sky

Experience Adventure is the Skywalk Extreme where you walk

around the end of the building while being tied to a safety
harness

used

Experience

in

James

Adventure

Bond

is

movie

the

Edge

stunts.

Coaster,

Another
Skybar

&

Sky
Sky

Observatory it is the worlds very first and only amusement

ride of its kind, the edge goes around the edge of the
building
Similarly

while
there

riders
is

are

also

strapped

the

onto

Cliffhanger

rail

where

seat.

you

are

positioned 7 feet high from the edge of the building and 473
feet above the ground.

Tower Zip and Sky Lift is another

Sky Experience adventure in Crown Regency Hotel and Towers

it lets you ride to the extreme with the first and only zip
rides in the urban, zip from the 45-story building down to
the next tower with Tower zip. Lastly the Vertex in the Sky
Experience Adventure lets you experience the ultimate high!
Climb 30-foot pole, enjoy 360 degree unimpeded view of the
city at almost 600 ft.up.

AREAS OF CONCERN: SKYWALK EXPERIENCE ADVENTURE

Organizational Structure
SEA Manager

Assistant Manager

Supervisor
Photographers
Receptionist
Team
OJTs
Leader

P a g e | 15

Sea Manager- is in charge for all operations running in

the Department. Directs the performance of the team.
Sea asst. Manager-is assigned to check the whole areas
of the Department and supervises the staffs. And task to
help the Manager
Sea supervisor- he is assigned to supervise on what is
needed to be done. Also in-charge of all operation.
Team leader- like a supervisor, she is also tasked to
make the schedules of the staffs and in charge for checking
of the materi\als needed.
Receptionist- a person whose job is to deal with the
guests

upon

entering

and

who

will

give

the

instruction

before riding.
Photographers- they are assigned to take a picture of
the guests while riding or having skywalk extreme, since
they are not allowed to bring their cameras with them.
OJTs- are task to learn their work and to help.

P a g e | 16

Operations Systems and Procedure

The

operation

system

of

Sky

Adventure

Department:

first

thing to do is you need to go first to the 19 th floor which

is the sky lounge where you will register your names and buy
your tickets.
chose

to

have

Secondly,
a

ride.

go to a certain
Lastly,

they

counter which you

will

give

you

the

instructions. And after that, you can already experience the

chosen ride.
Facilities and Equipment

Skywalk Extreme
Club 36
Sparkz Restobar
Edge coaster
Skybar
Sky Observatory
Paramount
wall

climb
Cliffhanger
Tower Zip
Sky Lift
Dimension
Vertex

Manpower
Scheduling

The
scheduling
of the shift
in

Sky

Adventure

Department
is

prepared

P a g e | 17

by the Team-

shift

leader whose

the

name

shift.

is

Ms.

Sharon

and
closing

Opening

Vicoy.

They

shift

will

have all the

start

at

same

10am

schedule

ends at 10pm

since

and

their

operation
starts

and

the

closing
at

shift

will

2pm and ends

duty

at 12 am for

until

the

1:00am,

rides

at

and 1 pm for

since,

the

operation

Club

36

2pm

the

(Mondays-

time for the

Fridays).

weekend

For

the

starts

and

weekend

10am

and

schedule,

ends

to

they

1:00am.

have

two

shifts:

The

opening

Work
Atmosphere

P a g e | 18

that

will

certainly
The Sky
Adventure

take

your

breath away.

Department

For

has a unique
place

the

employees:
there

because

of

the

view

where

you

can

the

see

whole

Cebu

and

the

beautiful
city

lights

at

night.

This

are

some
employees
who are just
staring

the Trainees
while

doing

something
even

if

trainee
very

Department
also

gives

every

guest

truly

unique
leisure
experience

at

the
was

tired

of doing the
task.

They

should

also

work without
supervision.
But somehow,
we

are

very

P a g e | 19

thankful

to

them because

opening

they treated

the

us

employees

well

and

taught.

before

also

Use

of

and

in

the

Sky

Material

Adventure

Resources

Department
also

Harness
Rail seat
Auto-belay system
Sky
Observatory

Apparatus
Motorized

Zip

line

observed
sanitation
while

on

duty.

The

skywalk

and

the Zip line

Sanitation

use

socks

Procedure

for

their

shoes,
The
housekeeping
are

in

charge

of

cleaning the
Department

so

after

each

ride,

the

guests

are

being
instructed
to

throw

P a g e | 20

their

socks

after

each

use

for

sanitation
purposes.

AREAS OF
CONCERN:

OJT
Steward

Executive
This

person is in

BEVERAGE

charge

PRODUCTION

of

all

(KITCHEN)
Organization

activities

al Structure

Commissary

chef-

FOOD AND

Cook

related

to

Executive Chef

the kitchen,
which

Secretary

usually

Pastry Chef

includes
Sous Chef

Head Chef

menu

Cook

Line Cook

Steward
OJT

OJT
Steward

P a g e | 21

creation,

of pastries,

management

desserts,

of

breads

kitchen

staff,

other

ordering and

goods.

purchasing

baked

Chef-

of

the

inventory,

the kitchen.

and

He/She

is

design.

the

to

Secretary- a

the

person whose

executive

job

chef

plating

is

to

handle

head

next

of

in

position.

record,

Sous

and

Head

chef-

letters,

in charge of

etc.

supervising

Pastry chef-

to cooks and

is a station
chef

in

to taste.

Cook-

in

professional

charge

for

kitchen,

cooking

the

skilled
the

in

making

menu ordered

P a g e | 22

Commissary-

the

in

will

for

keeping

the

stocks

and

cutting

the

raw

materials.

the

orders

and rang the

bell

when

its done.

Facilities
and

charge

for

Equipment

washing

the

dishes

that

used

by

-Walk
in Freezer

A
walk-in

the kitchen.

freezer is a
Operations
Systems

cook

Steward-in

was

charge

kitchen

being

big

storage

for

and

Procedure
The
orders

very

all

meats,

poultry,

are

vegetables,

taken

by

the

fruits

waiters

and

etc.

are given to
the kitchen.
After which,

Blender

and

P a g e | 23

use

Use the
machine
puree

to
foods

top

on

stove
to

boil

food

or
You

can also use

-Pots
and pans
Pots

them

to

simmer

or

stew

foods.

in

When

you

kitchen

bake

or

pans

the

the

water.

and blend.

and

pots

come

in

various

broil

you

need

sizes

and

pans,

dishes

and

have

sheets

that

different

can

go

to

purposes.

the

oven

or

Frying

under

pans

the

are

for

broiler.

stove

top

Pots

and

use

you

pans

are

can saut or

made

of

fry foods in

stainless

this.

steel,

and

You

cast

P a g e | 24

iron

and

variety

their

blends.

office.
There

-Bain
Maries
Bain
maries
are used for
keeping food
warm

for

longer
period
to

secretary in

metal

of

chefs

are

many

shifts

in

this

department,
the

morning

shift,

the

afternoon
and

serve

on

instantly.

shift

the

evening
shift

and,

Manpower

the

Scheduling

graveyard
shift

The

The

scheduling

morning

of

shift starts

the

kitchen

at 6am until

department

3pm,

is

done

by

the

afternoon

the

shift

executive

from

is
2pm

P a g e | 25

until

employees

8pm,the

are enjoying

evening

their

shift starts

The

at 5pm until

uses exhaust

3am

fan

and

the

graveyard

kitchen

for

is

cooking

11pm until 9

area.

am.

Use

of

Work

Material

Atmosphere

Resources

The
workers

the

smoke in the

shift

work.

The raw
materials in

are

the

all

responsible

kitchen

in

doing

outlet

are

their tasks.

stored

in

The

the

employees of

freezer.

the

They

kitchen

walk-in

are

is sometimes

required

busy,

but

make

still

the

requisition

to
a

P a g e | 26

form
them

to

the

for

FIFO:

first

get

in,

first

raw

out

materials

procedure.

needed every
day.

Each

and

sanitize the

are put in a

surface that

plastic

comes

and

in

delivered in

contact with

the

food,

kitchen

such

who

as a cutting

requested

board,

put

of

all

those

into

clean

raw material

and

They

the

utensil
knife

and
after

each

use.

storage room

All

the

where

dishes

are

all

freezer were

being

there.

monitored by

Sanitation

Procedure

which

They
observed

steward
also

responsible
of

throwing

P a g e | 27

the

garbage

every day.

and

manager-

is

the

of

head

all

AREAS OF

managers. He

CONCERN:

is

FOOD AND

in charge to

BEVERAGE

supervise

SERVICE
Organization

Waitress
OJTs

the

the

al Structure

outlet

Food and Beverage

Manager

one

outlet

manager

on

what

is

running

on

their
business.

Outlet Manager

Outlet
manager-is
the

Supervisors

manager

of

restaurant
inside
Captain Waiter

hotel
is

the
which
in

Waiter
OJTs

P a g e | 28

charge,

and waiters.

charge to be

He

is

the

allowed

to

head

in

of

certain

supervise

restaurant.

also

Supervisor-

waiters

the

waitress,

job

description

serves

is

the

to

give

supervision
for

the

the
and

and

waiters
task

do

to

leader

Waiters/wait
ress-

in

charge

to

the

guest,

to serve and

actions

on

to

what

is

orders.

to

be

done.

as

entertain

the

going

Captain
waiter-

is

the

of

all

head

waiters

or

also.

captain
waiter

the

take

the

P a g e | 29

Operations

before

Systems

giving it to

and

the

Procedure

kitchen

or
All the
staffs

and

bar

counter.

Facilities

the OJTs had

and

an

Equipment

assigned

duties

and

responsibili
ties

before

the

opening

of

Equipment

the

and etc.

restaurant.
In

the

operation,
the

employees

Veranda
Cutleries
Glassware
Flatware
Bar

Manpower
Scheduling

There

and the OJTs

took
orders
the

the
of
guests

are

two

shifts

in

the

and make the

restaurant

order

that

slip

we

are

P a g e | 30

assigned and

until

this

the evening.

restaurant

Each

also

is

10

in

of

us

are assigned

broken

in different

schedule

areas

since

the

some

of us are in

operation

the

starts at 11

reception

and close at

area,

station

in

the

bar,

afternoon

and

and

they

will

open

tables,

and

again at 6pm

in

the

until 10, to

appetizers

start of 9am

and desserts

to

1pm-4

assigned.

until

in

the evening.
The

second

shift starts
at
until

10

am
2pm-5

station
of

the

Work
Atmosphere

The
place

is

very Chinese
set-up

and

P a g e | 31

they

also

really

have

their

giving

veranda

very

where

you

can

relax

good

service. And
I

could

say

while

that

Wan

watching the

Shan

Lo

city

which

lights

means

and the view

House if the

of

Emperor gave

whole

Cebu.

As

what

Ive

us

very

meaningful

observed,

and

their

training

service
100%

is

our

superb

Our

helpful
in

career.

because

all

Supervisor

of

the

was

the

one

guests

who

comments are

us

the same and

one

we

also

would

never

witness that

allow

any

they

OJTs

can

are

trains
and

the
who

that

P a g e | 32

will

leave

treatment

Practicumer.

of

the

Use

of

and

Material

especially

Resources

The

also

the

the

the

learning.

they

in

without

the

very

what

operation which can affect

abilities,

are

or

Wang Shan Lo

skills,

problems

male

the

staffs

supportive
taught

us

After

operation,

and

we

in

all

will

dining area and they also

dishes

have

were

the

word

PROFESSINALISM.

Some

of

get
the
that

washed

by

the

the Female staffs are snob

steward, and

and they dont know how to

we are going

say the magic words such as

to

polish

please

the

clean

you

or

for

a
the

simple

thank

OJTs.

They

dishes

and

dont have the Professional

steam

the

attitude

Goblets.

operation

while

in

because

the
they

brought all their personal

After
polishing,

P a g e | 33

we

task

set

it

to
back

to

the

Supervisor
is

very

tables. When

strict about

talking

the

about

the

sanitation

Linens, such

of

as,

restaurant.

the

table cloth,

They

table

not

napkins

and

etc.

they

were

all

arranged

in

in

dirt

the table as
well

We

find

allow

see

station
to

will

to

the

for

the

guests

the waiters

us

the

as

in

chairs.
are

all

task to have

it easy.

dusting,

Sanitation

sweeping,

Procedure

and mopping.

We
The
Outlet
Manager

and

also

include

the

wiping

of

the

chairs

P a g e | 34

every
and

day

also

checking

of

the
condiments
as

well

Housekeeper-

as

directs

cleaning the

housekeeping

AREAS OF

operations

CONCERN:

and

controls all

Lazy Suzan.

Executive

and

the

HOUSEKEEPING
Organization

staff of the

al Structure

housekeeping

department.
Executive Housekeeper

He

has

to

Secretary

coordinate
Supervisor

between
housekeeping

Room Attendant

Public Attendant

Trainees
OJTs

Trainees
OJTs

P a g e | 35

crews

in

are

order

to

specific job

inspect
assigned

areas and to
ensure

Supervisor-

rooms

have

been

cleaning

make

to check the

beds

works of the

and

attendant

bed linen

vacuum

and

what

change

floors

should

be done.

daily

carpets,

supervises

that

before
is in charge

description:

check

vacated

standards.

their

and

upholstery

clean

Room

bathrooms

Attendant-

and

in charge to

with

maintain the

towels

cleanliness

toiletries

check

of the room.
The
following

and

supply
fresh
and

restock

tea, coffee,

P a g e | 36

sugar,

milk

have

and mini bar

sure

stolen

take
laundry

that

orders

radios,

guests.

and

and

dry cleaning

televisions,

lights

supplies

make

been

from

Public

air

Attendant-

conditioning

in charge to

equipment

monitor

are working

report

public area.
The

to

the

following

supervisor

their

if

specific job

articles

are

left

behind

by

guests,

if

there

is

damage

to

rooms
any
appear

or

if

items
to

description:
1.
Cleans
rooms,
hallways and

restrooms.
2.
Cleans
and
maintains
restaurants

P a g e | 37

and

banquet

vacuum

halls.
3.
Sweeps

carpets.
4.
Empties

shampoo

ashtrays and

machine.
9.
Washes

cleaner

broom

urns.
5.

and

walls

and

ceilings,
Polishes

moves

furniture

arranges

and

furniture,

fixtures.
6.
Vacuums

and

and polishes

mattresses.
10. Sweeps,

elevators.
7.
Keeps

mops,

the front of

scrubs,

the

waxes,

free

and

hotel

floors.
11. Dusts
and polishes

rugs,
carpets

and

polishes

from

trash.
8.
Cleans

turns

and

metal work.
12.

upholstered
Collects

furniture
using

solid

linen

P a g e | 38

supplies
floor

in

16.

linen
Responsible

closets.
13.

for
maintaining

Maintains
a

time

housekeeping
schedule for

carts.
14. Removes

cleaning

trash

their areas.
17.

of

collected by

room

Responsible

attandants.
15.

for

Responsible

their

for

as

of

cleaning

upkeep
all

using

he

of
area

per

the

schedule

the

given

equipment
which

spring

is

to

them.
18.

i.e.,

Vacuum

Authorised

cleaner,

to

trolleys,

into offices

Scrubbing

for

machine.

maintenance

enter

P a g e | 39

or

other

have

activities

check

like

before

pest

room
first

control,

cleaning.

shampooing

After

of

room

check

etc.

they

will

Operations

start

Systems

cleaning the

carpet

and

the

vacant dirty

Procedure

room
All the
staffs

are

waiting

At

after

for

the make- up
room

deployed

sign.
pm

if

the guest is

briefing.
They are all
going

to

their

areas

and

while

clean.

For the room

attendants,
they

are

going

to

expected

to

due-out that
day

but

still
are

they
in

room,
attendant
will

the
the

P a g e | 40

automatic
clean

Internet
the

room because
it means the
guest

room

will

service

extend their
stay.

Facilities
and
Equipment

Facilities

Non-smoking

rooms
Full-size

Access
Hair Dryer
Telephone
24-hour

Equipment

Mop
Dust pan
Brooms
Chemicals

for cleaning
Tissues
Amenities:
soap,

posture-

shampoo,

pedic beds
Living

bath

gel,

dental

kit,

Rooms
Full

bath

and

with

bath

tubs
21

buds
Towels: bath

inch

Cable TV
In-room

Broadband

cotton

towel,

bath

mat,

hand

towel

P a g e | 41

the

morning

Graveyard
Shift;

the

Manpower

shift

will

scheduling

start

at

7am,
There
are

afternoon

two

different
areas

the

shift

will

start at 2pm
of

and

the

housekeeping

Graveyard

which

are

shift

Public

start

the

Area and the

pm.

Room

area

Area.

will
at

10

Room
has

The

Public

shifts which

Area

has

are

shifts which

morning

are

until

the

Morning
Shift,

afternoon
the

Afternoon
Shift

the

and

the

graveyard
and

shift;

the

P a g e | 42

morning

to

recognizes

afternoon

us

shift dutys

we

at

St. Paul and

am

are

from

until

5pm

he

and

the

loves

our

school.

All

graveyard
dutys

because

at

also

of the staff

9pm.

is

Work

task

Atmosphere

speak

being
to

English
practice

The
OJTs

are

very

warm-

their
ability when
talking

welcomed and
treated

as

their
family.

The

executive

Juven

Gonzalez
always

to

the guest.

Use

of

Material

housekeeper,
Mr.

to

Resources

They

P a g e | 43

will get all

TBC,

of

Air-

their

APC,

materials

freshener,

for cleaning

zonrox

and

at the stock

etc.For

the

room

and

room

also

the

attendant:

amenities.

the

towels,

The

bed

sheet,

amenities

duvet,

were

duvets

prepared
the

by

filling

are

Guest

brought

to

Request

the

assigned.

room

All

the

segregated.

for cleaning

the

used

Room

Sanitation
Procedure

They

Public

Attendant,
such

by

Attendant
and

and

being

chemicals

are

laundry

as:

are practice
to SRD which
means Scrub,

P a g e | 44

Rinse

and

They

are

Dry.

The

monitoring

room

the

attendant

inside

change

the

trashes
the

comfort

towels every

rooms

Make-up room

well

service

and

wet.

They

throw

all

also

put

used

air-

the
dental

kit

and

change.

For

the

as
as

the

freshener
with

candle

for

Public Area,

the smell to

they

stay.

are

monitoring

the
elevators
(inside

and

STRENGTH

out),

The

comfort

Facilities,

rooms,

Equipment,

glasses
the

and

floor.

and

P a g e | 45

Entertainmen

Adventure

t serves as

for

the

gave

major

strength

of

they
the

company

the company.

very

Due to their

and exciting

facilities,

leisure

equipment,

experience

and

that

entertainmen

certainly

t,

take

they

persuade

unique

will

your

breath away.

guests

to

come

and

made

these

The location
also

serves

as

their

strengths as

asset for it

their asset.

is

The

biggest

at the heart

of

of the Queen

asset

located

this

City

establishmen

South

which

t for me is

gives

the

the

guests

Sky

Experience

of

convenience

P a g e | 46

to the major
points

of

As
what

have

commerce and

observed the

recreation.

company

The pride of

the hotel is

when

it

their

comes

to

which is the

checking

of

tallest

bags

of

title

hotel
Cebu

of
City,

which
give

can
a

majestic
view
uptown
City.

Cebu

weakness

their
employees
that

are

coming

out

and
of

has

in

of

the
building.
Another

the

guards
should

also

follow

the

policy which
is
WEAKNESS

the

Employee
Employee

No
to

P a g e | 47

Relationship

other

since they

benefits.

serve as the
role
of

model
all

the

employees
due to their
duties

as

security.
The

management
for

what

RECOMMENDATI
ONS

have

recommend

observed

that

they

dont

know

should

how

to

love

change

the

and

care

lights

that

their

can

seen

employees

outside

due to their

because

hard

work

me

with

less

of look like

salary

to

and

be

it

gay

bar.

for
kind

KTV
They

P a g e | 48

should

effectively

strictly

because they

observance

know

they

proper

will

never

hygiene
the

in

kitchen

especially
for

men.

have

There

is

problem
I

also

observed
that

be promoted.

to

hire
personnel
and

they

no

promote

directly

to

hired

higher

personnel

position

and assigned

they

also

directly

came

into

to

higher

higher

position,

position

because

the

staffs

from

before.
Promoting

lower

their

position

employee

will

not

be

to

higher

motivated to

position

work

could

more

if

be

P a g e | 49

motivation

the heart of

for

the

other

employees to

city

do excellent

South

in

can

their

job.

Queen
of

the

which
attract

guests

to

come.

They

can

also

boost

the

economic
status
CONCLUSION

Cebu because

The
location

they pay big

of

taxes

Crown

attract

Regency

lot

Hotel

and

Towers

is

perfect
a

of

for

unique

and
a
of

travelers to
visit

their

hotel.

They

accommodate

leisure

the

guest

experience.

with

warm-

It

is

welcomed

located

at

upon

P a g e | 50

entering the

towers

premises

compete

the

of

hotel.

With

the

major

asset

but

also

with

their rooms,
function

of the Hotel

room

and

which is the

other

Sky

amenities.

Experience

Also

the

Adventure

foods

and

all kinds of

service

tourists are

the

hotel

attracted to

are

very

Crown

unique.

Regency

Attracting

of

Hotel

and

all kinds of

Towers.

Not

tourists

only

the

our

in

country

Sky

Crown

Experience

Regency

Adventure

Hotel

can

Towers

Crown

Regency
Hotel

in

&
is

truly one of
&

a kind.

P a g e | 51

experience
on

how

to

cope up with
different
LEARNING

environment

EXPERIENCE

compared

what

Being
an

OJT

the

in

Crown

Hotel

and

Towers

has

broadened my

say

can

that

have learned
a

lot

from

OJT.

how to stand

experience
as

Living

in

Cebu

for

almost

months

has
me

on

my

own

without much

student.

lot

have learned

and

given

accustomed

the

knowledge

have

been

to.

Regency

to

a
of

supervision.
Leaving

far

in

your

family

will

make

you

an

independent

P a g e | 52

person

for

was over all

you

are

fun

going

to

budget

and

exciting.

your

There were a

money

and

time.

Being

tired

from

even

have

it

work

lot

of

moments that
though

was

hard

learned that

it

still find a

is

not

easy to make

ways

happy.

Even
there

living.
though

could

to

be
This

OJT is truly

were

step

hardships

forward to a

and

brighter

sacrifices
in my OJT it

future.