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rewarding
individual
affiliation
and
gaining
professional
sensation/
accomplishment (Salovey & Grewal, 2005). EI is also important for managing social world
and improving social interactions (Lopes et al., 2004). Effective social interaction along with
the EI not only helps to deal with the personal matters but it plays a significant role in
managing workplace social interaction and improving organizational environment. Proper
knowledge of EI is very important for the employees as it helps them to manage and resolve
organizational conflicts, and also in developing a hygienic work place environment.
Equilibrium among association of emotionally grown tradition and emotionally intellect
management, strongly impacts employees role and assists in motivating them while driving
their spirits (Ghosh & Chakraborty, 2008).
The emerging concept of EI gives a new dimension to the Human Resource Development
(HRD), as now organizations are giving equal importance to EQ along with IQ. EI helps to
develop a variety of constructive phenomenon including better performance, healthy work
environment, enhanced efficiency and professional as well as personal achievement
(Nafukho, 2009). Employees performance in a work place is significantly affected by the EI
(Ct & Miners, 2006). Employees working in an organization can maintain a mature work
environment and have healthy relations with people from varied cultures. EI can help them to
solve their cultural conflicts thus enabling a culturally diversified efficient organization to
achieve its goals effectively. Proper understanding of EI and enhancement of employees
emotional abilities may help an organization to construct optimistic and devoted workers
(Chaudhry & Usman, 2011). The emotional abilities of the employees can be used to
motivate them to improve their performance and to drive them to the attainment and
achievement of organizational prosperity.
EI has captured the attention of the researchers from the past few decades. EI is hereditary
embedded in psychological sciences (Weinberger, 2002). The importance of EI to the
corporate world was realized and valued after the publishing of Goleman book on EI in 1995.
After that it was realized that not only IQ is the assurance of employees good performance
but emotional stability of an employee to deal with different situations is also important. The
concept of emotional involvement in workplace is an important part of the research from past
two decades, although this phenomenon is still understudied but it can help us to understand
the employees behavior (Fisher & Ashkanasy, 2002). Douglas, Frink& Ferris (2004)
revealed that EI is important for the corporate world as the employees with high emotional
abilities are able to perform very well as compare to those who lack this ability. The
significance of management of emotions cannot be denied for the leaders and managers as
Kerr, Garvin, Heaton & Boyle (2005) depicted that effectiveness of the leader perceived by
employees depends on the intelligently handling emotions.
The study on impact of EI on work outcomes in developing countries like Pakistan is very
little as compare to the studies on developed countries which proved link between EI and
employee performance (Shahzad, Sarmad, Abbas &Khan, 2011). However after realizing the
importance of EI in corporate world Pakistani organizations are also emphasizing on EQ of
employees. Now-a-days EI plays an important role in employee selection and development of
organization as well as group formation (Rafiq, Naseer&Ali, 2011). Employees should focus
on EI proficiency along with methodological talent in order to increase work efficiency
(Kulkarni, Janakiram, & Kumar, 2009) although EI do not assure high productivity of the
organization but it may lead to strong network of employees leading to better performance
and attainment of organizational goals(Rahim& Malik,2010) . Thus importance of EI cannot
be denied developing countries like Pakistan should focus on this aspect. Productive team
work can be achieved by managing and implementing EI properly (Naseer, Chisti, Rahman &
Jumani, 2011).
The past researches on EI proves its importance discussing the behavior of emotional abilities
(Hess & Bacigalupo, 2011), these researches are petite but mainly focus on role of EI in work
place (Zeidner, Matthews & Roberts, 2004). EI is considered as an important element to
generate positive effects on employees overall performance (Donaldson-Feilder & Bond,
2004).In this research paper the role of EI is being discussed in developing countries as
researches made in developed countries has showed that EI has a strong association with
leadership and employee performance (Koman & Wolff, 2008). This research paper will
focus on the trend and behavior followed by developing countries to improve the
performance. Although its quite complicated as the people in developing countries are very
emotional and do have cultural difference. This research will provide evidence on how
development can be done by using EI in developing countries; thus, it will attempt to fill the
literature gap.
Theoretical Framework:
Independent Variable: Emotional intelligence
Dependent Variables: Employees Individual Performance
Employees Team Performance
Independent Variable:
Self-awareness
Dependent Variable:
Self-Management
Social Awareness
Relationship Management
LITERATURE REVIEW:
In past two decades researchers are working on the use and importance of emotional
intelligence in diverse fields. Researches reveal that emotional intelligence plays a significant
role in employees performance (Lyons & Schneider, 2005). Employees whether working in
groups or indvidually they should be emotionally intelligent. As being emotionally intelligent
helps in devloping interpersonal relations (Riggio & Reichard, 2008). These interpersonal
relations helps the employees to interact with teams,to work together and efficiently
(Campion, Papper, & Medsker, 1996). This helps in improving individuals performance and
learning (Williams & Castro, 2000),thus, motivating the employees to achieve goals by
maintaing a healthy work place enivronment.
Individual Performance: Performance refers to the result of activities performed by an
individual, related to the organizational goals (Motowildo, Borman, & Schmit, 1997).
Employees are the basic part of any organization. Management of employees performance is
very important for achieving organizational goals and for organizational development.
Individuals are the most important part of any organization. They are the foundation of an
organization and lead to change (Astley & Van de Ven, 1983). In todays world individuals
have to face a competitve and challeging trend in organization. They have to be efficient not
only in their working capabilites but also in their social relations at workplace. This self
efficiency leads to performance enhancement, which is very important at individual level.
(Budworth, 2011). Employees want to achieve career development. Now-a-days, individuals
career is more dependent on the team due to increasing trends of team work in organizaton
(Kellett, Humphrey, & Sleeth, 2009),and individuals professional and personal development
mainly depends on team performace ( Emmerik, 2008).
Organizations are now more considerate about their employees performance and workplace
environment. As they not only have to manage the performance but also have to motivate the
employees for accomplishment of organizational goals. And motivation of employees in a
competitve
enivornment
can
be
done
by
proper
management
of
employees
& Caruso, 2004). For the understanding of emotional intelligence many models are
presented,enlightening different perspective (Schutte, et al., 1998) . In 1998 Goleman
presented the model of emotional intelligence, explaining emotional competencies required at
workplace (Fernandez-Berrocal & Extremera, 2006).
Generally, emotional intelligence refers to the ability to control and manage emotions of one
self and others. This ability is mainly categroized as emotional intelligence competencies and
social intelligence competencies (Boyatzis, 2009). On the basis of this, four domains of
emotional intelligence are developed: (emotional intelligence competencies) self-awareness
and self-management, (social intelligence competencies) social-awareness and relationship
management (Goleman, 1998).
Self-awareness: Self-awareness is genrally a capability of knowing about oneself; its
perception, assurance, appraisal and state of mind (Kafetsios, Maridaki-Kassotaki,
Zammuner, Zampetakis, & Vouzas, 2009).
competency to understand ones emotions and its effect on others (Barbuto Jr. & Burbach,
2006).
Self awareness is influenced by personal characteristics and standards, which also effects
workplace emotions (Silvia, 2002). At organizational level it is usually believed that with the
help of self-awareness performance of the employees can be enhanced (Church, 1997). In
this regard performance management plays an important role. With the help of performance
management individuals can get aware about one-self, resulting in postive effects on
performance (Fletcher & Bailey, 2003). Individuals can easily understand their competencies
and strength and weakness, which give them a way towards improvement.
Self-management: Self-management is the ability to regulate the emotions (Wong & Law,
2002). It is how an individual manages and regulates its emotions. It is basically an emotional
competency that helps an individual in controlling its emotions and to use them productively
( Thompson, 1994). Studies reveal that the individuals having more emotional intelligence
are good at self-management (Allen, Biderman, & White, 2004).As, he could handle his life
and matters related to personal and professional life more competently and rationally.
Self-management plays an important role in improving employee performance as at
workplace stress is caused due to many reason. Self-management helps an individual to
control the effect of stress by controlling his emotions, to avoid depression at workplace
(Rahim & Psencika, 2002). Self management helps an employee to improve his performance
by setting standrads and focusing on goals to be achieved (Manz & Sims Jr., 1980). It gives
them a sense of adaptability to the scenerio helping them to improve their efficiency.
Social-awareness: Social awareness is the ability to be sensitive and to understand other
people emotions. (Riggio & Lee, 2007). A person should be socialy aware, he should know
the emotions and expectations of other people to lead a successful life.
Social-awareness plays an important role in developing interpersonal relations. In todays
world organizations are more interested in work done by workgroups. For that purpose
organizations depend on different types of workgroups (Cummings, 2004). For working
efficiently in groups employees should have good interpersonal skills (Bratton, Dodd, &
Brown, 2011) which can be developed if a person is emotionally intelligent (Lopes, Salovey,
& Straus, 2003). Studies reveal that learning in teams occur where there is high interactions
between teams (Williams & Castro,2010).Thus, social awareness helps them to build good
interpersonal relation interact and work cooperatively as a team.
Relationship Management: Relationship management is a skill to induce desirable
responses in others (Gardner & Stough, 2002) this can be done by inspiring, influencing or by
working with them. This is actually the ability to sense others emotions and reactions and
then to manage it in a positive and effective way.
Relationship management plays an important role in organizations both at individual and
team level. At individual level it helps to minimize the individual difference and to maintain
good interpersonal relations with groups (VanSandt, Shepard, & ZappeSource:, 2006).
Realtionship management is also important at managerial level as interactive abilities are
considered as basic ability of managers ( Morand, 2001). As, the managers and leaders play
an influential role in the motivation of employees for achievement of goals. The higher the
level of the manager in an organization importance of emotional intelligence increases as it
helps in maintaining interpersonal relationships (Johnson & Indvik, 1999).
Emotional intelligence plays a significant role in every field of life. Role of emotional
intelligence at workplace and its effect on employees performance is very significant (Rosete
& Ciarrochi, 2005). Emotional intelligence is considered as an important tool to improve
performance and productivity of the employess (Lam & Kirby, 2002). Emotions play an
important role in improving the performance of the employees(Bommer, Pesta & Barnes,
2010) by improving workplace enivronment by developing interpersonal skills. Jadhav and
Mulla (2010) showed a positive and significant effect of emotional intelligence on the job
performance. Employees whether working individualy or in groups are greatly influenced by
the emotional intelligence.Researches reveal that emotional intelligence significantly interact
with workplace environment and influence the performance of the employees(Abraham,
2002). On the basis of these arguments we can say that emotional competencies directly
effect the individual and team performance of the employees. So, to study the effect of
domains of emotional intelligence we develop hypothesis on the basis of emotional
competencies categorization.
H1: There is a significant realtion between self-awareness and employees individual and
team performance
H2: There is a significant realtion between self-managment and employees individual and
team performance
H3: There is a significant realtion between social-awareness and employees individual and
team performance
H4: There is a significant realtion between relationship managment and employees
individual and team performance
RESEARCH METHODOLOGY:
Instrumentation:
A questionnaire was developed to test the various hypotheses. Due to unavailability of any
proper questionnaire which can be adapted and adopted, we have developed our own
questionnaire. The questionnaire was divided into 7 sections. The first section was based on
the demographics which included gender and age. The second, third, fourth and fifth sections
comprised of the independent variables; self-awareness, self-management, social awareness
and relationship management. The sixth and seventh sections consisted of questions from the
dependent variables; employees individual performance and team performance.
All the questions, including the demographics were based on a Likert Scale ranging 1-5, with
1 representing strongly disagree and 5 representing strongly agree. Respondents were asked
to determine how well they are emotionally aware, how they act in different situations and
how they perform at their work. The questionnaire was distributed personally and was
personally administered.
The reliability score(Alpha) of the questions answered of the independent variable, selfawareness out of a sample size of 140 was 0.253, for self-management reliability score was
0.643, for social awareness reliability score was 0.645 and for relationship management
reliability score was 0.622. The reliability score for dependent variable of individual
performance is 0.68 and for team performance is 0.592.
Population and sample:
As the research is about the telecom sector of Pakistan so the data was collected from
employees of different telecom companies. The data was collected from 140 respondents out
of which 78 were male respondents while 62 were female respondents. Age of 52
respondents range from 26-30. While 46 respondents were above 30 years and 42
respondents were less than 25 years. Respondents were asked about their emotional
intelligence how well they manage and know them self and other and how they perform
individually and in tram at their workplace.
Gender
Valid
Cumulative
Frequency
Percent
Valid Percent
Male
78
55.7
55.7
55.7
Female
62
44.3
44.3
100.0
Total
140
100.0
100.0
Percent
Age
Valid
Cumulative
Frequency
Percent
Valid Percent
25 or less
42
30.0
30.0
30.0
26-30
52
37.1
37.1
67.1
30 or above
46
32.9
32.9
100.0
Total
140
100.0
100.0
Percent
Data Analysis:
Descriptive statistics:
For data analysis the descriptive analysis of the data collected from 140 respondents is done.
This descriptive analysis shows the mean and standard deviation of each variable from the
actual results. The mean of all variable i.e. self-awareness, self-management, social
awareness, relationship management and team performance questions gave a neutral to
agreeing response while response of individual performance questions is inclined towards
agree to strongly agree. While among all the variables the deviation in responses is in social
awareness and team performance.
Descriptive Statistics
Mean
Std. Deviation
SA
3.8000
.50643
140
SM
3.7131
.54423
140
SOA
3.9202
.47959
140
RM
3.7333
.52886
140
IP
4.0655
.53184
140
TP
3.2762
.41155
140
Correlation Analysis:
The Pearsons correlation analysis is used to analyze the relation between all variables of the
study. The results showed that there is strong relationship between social awareness,
relationship management and self- management with individual performance, while there is
no significant relationship between self- awareness and individual performance.
The analysis also shows that there is strong relationship between social awareness and
relationship management with team performance, while there is significant relation of team
performance with self- management and no relation with self-awareness.
Correlation
SA
Pearson Correlation
SA
SM
S0A
RM
IP
TP
.332(**)
.189(*)
.280(**)
.161
.149
.000
.025
.001
.057
.079
Sig. (2-tailed)
SM
S0A
RM
IP
TP
140
140
140
140
140
140
Pearson Correlation
.332(**)
.308(**)
.294(**)
.264(**)
.183(*)
Sig. (2-tailed)
.000
.000
.000
.002
.031
140
140
140
140
140
140
Pearson Correlation
.189(*)
.308(**)
.473(**)
.563(**)
.404(**)
Sig. (2-tailed)
.025
.000
.000
.000
.000
140
140
140
140
140
140
Pearson Correlation
.280(**)
.294(**)
.473(**)
.438(**)
.329(**)
Sig. (2-tailed)
.001
.000
.000
.000
.000
140
140
140
140
140
140
Pearson Correlation
.161
.264(**)
.563(**)
.438(**)
.406(**)
Sig. (2-tailed)
.057
.002
.000
.000
140
140
140
140
140
140
Pearson Correlation
.149
.183(*)
.404(**)
.329(**)
.406(**)
Sig. (2-tailed)
.079
.031
.000
.000
.000
140
140
140
140
140
.000
140
Regression Analysis:
Regression analysis was carried out to show the intensity between independent and dependent
variable and to measure the impact that an independent variable have on the dependent
variable.
R square value
The value of R2 shows the degree of impact of our independent variable on dependent
variables. In our model R2 for individual performance is 35.9%. This shows that there is
35.9% impact of our independent variables on dependent variable; individual performance
while the 64.1% impact is due some other variables that we have not accounted for in our
model.
Model Summary
Model
R Square
.599(a)
.359
Adjusted R
Std. Error of
Square
the Estimate
.340
.43222
R2 for team performance is 19% while 81% impact is due some other variables which we
have not accounted for in our model. This shows that independent variables have a strong and
significant impact on dependent variables. And this impact is stronger in case of individual
performance
Model Summary
Adjusted R Std. Error of
Model
R Square
Square
the Estimate
.435(a)
.190
.166
.40850
Analysis of variance
The analysis of variance is used to determine the model fitness i.e. F tests. In our case the
model fitness for individual performance is 18.864 and for team performance it is 7.839. So,
F more than 2 thus our model is fit.
ANOVA (b)
Model
Sum
of
Squares
df
Mean Square
Sig.
Regression
14.096
3.524
18.864
.000(a)
Residual
25.220
135
.187
Total
39.316
139
ANOVA (b)
Model
Sum
of
Squares
df
Mean Square
Sig.
Regression
5.269
1.317
7.893
.000(a)
Residual
22.528
135
.167
Total
27.797
139
Model
1
(Constant)
SA
SM
S0A
RM
Unstandardized
Coef f icients
B
St d. Error
1.121
.396
-.004
.078
.065
.075
.492
.089
.210
.081
St andardized
Coef f icients
Beta
-.003
.067
.444
.209
t
2.827
-.045
.877
5.560
2.589
Sig.
.005
.964
.382
.000
.011
a. Dependent Variable: IP
While test of significance according to team performance shows that there is no significance
of self-awareness, self-management and relationship management on team performance while
social awareness have a significance on team performance.
Coeffi ci entsa
Model
1
(Constant)
SA
SM
S0A
RM
Unstandardized
Coef f icients
B
St d. Error
2.083
.375
.031
.074
.022
.071
.290
.084
.138
.077
a. Dependent Variable: TP
St andardized
Coef f icients
Beta
.035
.027
.311
.164
t
5.561
.419
.314
3.468
1.803
Sig.
.000
.676
.754
.001
.074
results also show a significant result with t=5.560. Telecom sector is one of the fastest
growing sectors in the world with a huge market share. Employees working in such a sector
have to be well aware of organizational norms and should strongly believe in networking
which can be only possible through networking. This factor significantly helps them to
improve their individual performance. The relationship of social awareness is also strong
with team performance as the correlation shows a value of 0.404, at 0.01 significance level
and regression gives a result of 3.468. This shows that employees of telecom sector are well
aware about how to work in team by maintain good networking helping them to enhance their
performance and better workplace environment. Hence, our third hypothesis is accepted.
Relationship management is significantly related with employees individual performance
(0.438, at 0.01 significance level) which is also evident through regression analysis showing a
result of 2.589. Relationship management is an important aspect of human life apart of all the
weaknesses and qualities if a person can manage his relations well he can perform well. This
ability let telecom employees to work better in the environment which is progressing and also
have cut throat competition. It helps to maintain good relations at work resulting in better
organizational culture and environment which may enhance employees performance. The
relation of relationship management with employees team performance is highly significant
according to correlation (0.329, at 0.01 significance level) and regression shows a result of
1.803 depicting an insignificant relation. Thus, the fourth hypothesis is partially accepted.
PRACTICAL IMPLICATION AND CONCLUSION:
This study has a number of implications for telecom sector. Telecom sector should pay
attention in improving relationship between self-awareness, self-management and employees
individual and team performance. This would help them to better achievement of their
organizational goals and highly performed employees. As the self-motivated and self- aware
employees can perform and fully utilize their capabilities to improve their performance.
Telecom sector should focus more towards in built abilities of individual during performance
management.
Social awareness and relationship management plays a significant role in employees
individual and team performance as it help employees to maintain good work place relation
to work in organizational teams more effectively. This let the employees to improve their
performance along with maintain their networks.
EI is an important aspect of our daily life. It helps them to maintain good relation and to
improve the performance in organizations. In developing countries like Pakistan importance
should be paid on developing EI skills. As Pakistani culture is very diverse so it helps the
people to understand each other. At higher education level steps should be taken to improve
the capabilities of the people to improve their performance.
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