Escolar Documentos
Profissional Documentos
Cultura Documentos
2012
16
ction
&
performance
P.11 Environnement
P.05
Iris : un train
davance pour Axion
Axion gets on track
with Iris
P.06
LISO 9001
selon Edenred
ISO 9001 according
to Edenred
P.17
NF VALIDATION
pour les kits
danalyse
NF VALIDATION for test kits
Thals rfrence
AFNOR Certification
pour ses certifications
systmes
Certification ambassadeur
AFNOR
du tourisme responsable pour Earthcheck
Earthcheck, le label de certification le plus
utilis au monde dans le domaine du tourisme
responsable avec 1 200 certifis dans 65 pays,
vient de choisir AFNOR Certification pour certifier
ses clients europens. Parmi eux, Evian Resort
et son htel Ermitage, mais aussi le groupe Accor
qui vise la certification de lensemble de sa
chane Novotel dici fin 2012. AFNOR Certification ralisera les audits de leurs 300 tablissements rpartis en Europe. Jusquici, Earthcheck
sous-traitait ses audits AFNOR Certification.
Le nouveau partenariat permet dajouter le
label la palette doutils que nous proposons
aux acteurs du tourisme, explique Sandra di
Giovanni, chef de produit AFNOR Certification
et chef de march Tourisme. Reconnu dans
le monde entier, Earthcheck sadapte tous
les acteurs du tourisme et value un tourisme
vraiment responsable.
p.02
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Thals references
AFNOR Certification
for its system
certificates
The Thals group, a world leader
in mission-critical information
systems for defence and security,
aerospace and transportation,
just referenced AFNOR Certification to conduct management
systems certification-audits.
After a worldwide consultation,
AFNOR Certification has been
selected to provide audits for
the QSE, EN 9100, AQAP, Iris,
ISO 20000-1 and ISO 27 001
in the various sites of the group,
as well as oversee combined
approaches integrating CMMI
assessments. This 4-year contract
covers all the French-law entities,
ie half the groups workforce,
and will be shared with another
certification body. AFNOR Certification is an official partner of
the Software Engineering
Institute (SEI) to conduct CMMI
assessments.
.16
rencontre/ a meeting
with.../
mars/march 2012
SFR
Certifications\ labels\
ISO 14001
ISO 9001
Label Diversit
ISO 14001
ISO 9001
Label Diversit
4
questions
SFR
...
Caroline LE GOFF
responsable
environnement /
Environment manager
p.03
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
action&performance16
.16
SFR
mars/march 2012
/ SUITE / FOLLOWING /
Repres
Dtenu par le groupe
Vivendi, SFR est
le deuxime oprateur
de tlcommunications
en France.
Effectif : environ
10 000 collaborateurs.
CA 2010 : 12,6 milliards
deuros.
Clients mobiles :
21 millions.
Clients entreprises :
150 000.
Internet haut dbit :
4,9 millions de foyers
abonns.
Mobiles collects
pour recyclage en 2010 :
plus de 350 000.
Markers
Owned by the Vivendi Group,
SFR is the second biggest
telecommunications
operator in France.
Employee numbers:
approximately
10,000 employees.
Earnings 2010:
12.6 billion euros.
Mobile customers:
21 million.
Company customers:
150,000.
Broadband Internet:
4.9 million home
subscribers.
Mobiles collected
for recycling in 2010:
over 350,000.
Lco-conception sera-t-elle
gnralise dautres produits ?
p.04
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SFR
rencontre/ a meeting
with.../
Certifications\ labels\
Axion Technologies
ISO 9001
Iris
Axion Technologies
Repres
1974 : Cration de lentreprise
sous le nom de Pocatec.
1980 : Pocatec se spcialise
dans les systmes innovants
de sonorisation pour les transports
en commun.
Dbut 2000 : Pocatec devient
Axion Technologies.
Effectifs : 220 employs.
Implantations : Deux sites au
Qubec, une usine de fabrication
aux tats-Unis, et un bureau
daffaires au Danemark.
Marchs : 50 % des ventes
ralises en Amrique du Nord,
50 % en Europe de lOuest.
Axion consacre environ 25 %
de son chiffre daffaires la R&D.
Markers
1974: The company is born as Pocatec.
1980: Pocatec specialises in
innovative public-adress systems
designed for public-transport.
Early 2000: Pocatec becomes
Axion Technologies.
People: 220 employees.
Implantation: Two sites in Quebec,
one manufacturing plant in the
United States, and one business
office in Denmark.
Markets: 50% of all sales take
place in North America and 50%
in Western Europe.
R&D: Axion Technologies spends
an average 25% of its revenue in
innovation.
p.05
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
action&performance16
.16
mars/march 2012
Edenred
Certifications\ labels\
Edenred structure
ses activits bulgares
avec une certification qualit
ISO 9001
>>>>>>>>> En misant sur une certification ISO 9001, le spcialiste des services
prpays aux entreprises se dote dun vritable axe diffrenciant. Il compte ainsi
acclrer son dveloppement, notamment auprs de clients issus du secteur public.
Interview dHerv Combal, directeur gnral de filiale dEdenred Bulgarie.
enred
Ed
En prenant la direction de
la filiale bulgare, Herv
Combal la propulse vers la
certification ISO 9001.
When he took over the
management of the
Bulgarian subsidiary, Herv
Combal guided it towards
ISO 9001 certification.
p.06
action&performance16
rencontre/ a meeting
with.../
Edenred
Fidlisation clients,
structuration de
lorganisation,
les rsultats ne se
sont pas fait attendre.
With the customer loyalty
and a more structured
organisation, the results
werent long in coming.
Repre
Edenred Bulgarie est une filiale
100 % du groupe franais Edenred,
cot la Bourse de Paris. Elle
emploie environ 25 personnes.
Prsent dans une quarantaine
de pays, lensemble du groupe runit
6 000 collaborateurs et a mis en
2011 environ 15 milliards deuros
de titres dans le monde.
Marker
Edenred Bulgaria is a 100%
subsidiary of the French Edenred
Group, which is quoted on the
Paris Stock Exchange. It employs
approximately 25 people.
The group is represented in forty
countries and has a total of 6,000
employees. In 2011 it issues
approximately 15 billion euros
worth of shares worldwide.
p.07
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
action&performance16
.16
mars/march 2012
An AFNOR Certification/BNQ
partnership on track to deploy
the Iris certificate
The International Railway Industry Standard
Iris, which integrates specific requirements
expected by the sectors principals, starts its
development in Quebec.
Considering the markets potential, The Bureau
de Normalisation du Qubec (BNQ Quebec
Standardisation Bureau) just signed a partnership
with AFNOR Certification in order to support
Iris deployment. AFNOR Certification commits
to qualify local auditors to conduct Iris audits
and will ultimately deliver the certificates.
This represents a win-win solution for clients:
they will save the travel expenses linked to a
French auditor and will benefit from local bilingual
specialists. Two auditors from Quebec have
already been successfully qualified for Iris and
the first certification audit has already taken place
(read page 05).
p.08
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Formation : la
GUTcert Akademie
ouvre ses portes
La filiale allemande du
groupe AFNOR, GUTcert
se positionne dsormais
sur le march de la
formation avec louverture
de la GUTcert Akademie.
Elle y propose des formations
diplmantes intra ou inter
entreprise en allemand,
anglais et polonais. GUTcert,
experte de la certification de
systmes de management
intgrs et de lnergie,
partage son savoir-faire sur
ces thmes mais aussi sur la
certification de la biomasse
durable ou de la gestion
environnementale. Diffrents
curs de mtiers sont viss :
responsable daudit qualit,
auditeur interne, responsable
nergie ou dveloppement
durable Plusieurs sessions
ont dj eu lieu depuis
septembre 2011.
Training: the
GUTcert Akademie
opens its doors
The AFNOR Groups German
subsidiary GUTcert has
recently become an actor
in the professional training
market with the opening
of GUTcert Akademie. It offers
intra or inter company trainingcourses leading to a qualification
in German, English and Polish.
GUTcert, as a certification
expert of integrated and energy
management systems, shares
its know-how on these topics
but also on the themes of
sustainable biomass certification
or environmental management.
Several core professions are
targeted: quality audit manager,
internal auditor, energy or
sustainable development
manager Several sessions
have already taken place since
September 2011.
The AS Voyages
network commits for
a service of quality
Born out of the merger
between Afat Voyages group
and Selectour, AS Voyages
network worked with AFNOR
Certification to develop a
service commitment framework,
dedicated to business travel.
It aims at supporting the
development of the networks
members on this market and
to ensure the satisfaction
of their particularly demanding
customers. Travel agencies
that subscribe to AS Voyages,
can obtain this certification
since the beginning of 2012.
In the end, the certification will
serve as a differentiation tool,
will guarantee a homogeneous
level of quality for business clients
and will ensure a federative
project internally.
Energy efficiency:
Camfil Farr steps ahead in
Malaysia with ISO 50001
The Malaysian subsidiary of
the Swedish group Camfil Farr,
world leader in the air filtration
sector, just obtained an ISO 50001
certificate, awarded by AFNOR
Certification. This recognition
rewards the energy management
system the company built during
the past year. The approach
follows the benchmarking of
best practices inside the group.
Our British and French
subsidiaries have been likewise
Camfil
Le rseau AS Voyages
sengage pour un
service de qualit
professional-integration companies
(EI in French) and temporary-work
integration companies (ETTI).
In order to promote their social
values and their exemplary nature,
the National Committee for
Professional Integration Companies
(CNEI in French) and AFNOR
Certification developed a
management system certification
framework called AFAQ EI/ETTI.
The first certificates were recently
awarded to five organisations:
La Varappe (Bouches-du-Rhne
department), Idees 21 (Cte-dOr),
Juratric Scop (Jura), Tri Valles
(Savoie) et Tribord (Morbihan).
p.09
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
action&performance16
.16
mars/march 2012
AFAQ 26000 :
Cemex dmontre sa maturit socitale
Un 1 000 me bureau
de poste certifi
Engagement
de Service
Le bureau de poste
de Vnissieux Minguettes
vient dobtenir la certification
Engagement de Service,
remise par Florence Maux,
directrice gnrale dAFNOR
Certification en prsence de
Jean-Paul Bailly, prsident
du groupe La Poste. Il devient
le 1 000 me bureau de poste
certifi en France, dans le
cadre de la politique de qualit
de service lance il y a trois ans.
Ce rfrentiel labor avec
AFNOR Certification passe
au crible laccueil, la rapidit
daccs aux services, la mobilisation face lattente
Rsultat : 93 % des clients
des 1 000 bureaux certifis
sont satisfaits des prestations
offertes.
Cemex demonstrates
its social maturity
The French subsidiary
of Mexican group Cemex,
a building material manufacturer,
wanted to revise its sustainable
development policy, which was
initiated in 2008. In order to do
so Cemex France, which totals
over 300 sites, chose the AFAQ
p.10
action&performance16
A thousandth post
office gets a Service
Commitment
certificate
The post office of the city
of Vnissieux Minguettes
just obtained the Service
Commitment certification,
awarded by Florence Maux,
Managing director of AFNOR
Certification in the presence
of Jean-Paul Bailly, chairman of
the group La Poste. It becomes
the thousandth certified post
office in France, in the framework
of a policy dedicated to quality
of service launched three years
ago. The framework, developed
with AFNOR Certification,
scrutinizes criteria as reception,
the speed at which services
are available, efforts to prevent
waiting As a result, 93% of
the clients of the certified post
offices feel satisfied by their
performance.
.16
dossier/ special
report/
mars/march 2012
EN COUVERTURE
Le management environnemental
en claireur des nouvelles tendances
conomiques et socitales
Environmental Management Lights the Way
for New Economic and Social Trends
>>>>>>>>>>>
Matriser ses dchets, limiter
ses rejets de gaz effet de serre,
rduire ses consommations
nergtiques constituent autant
de challenges davenir pour les
entreprises. Alors que de nouvelles
dispositions lies au Grenelle
de lenvironnement impactent
les organisations franaises,
la dmarche de management
environnemental ISO 14001
simpose comme un outil global
pour anticiper ces dfis.
>>>>>>>>>>>
Mastering waste management,
restricting greenhouse gas
emissions, reducing energy
consumption, all constitute true
challenges for companies.
While new dispositions linked
to the Grenelle Environment Forum
impact French organisations,
ISO 14001 environmental
management approaches prove
to be a global solution to
anticipate these new challenges.
>>>>>
p.11
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
action&performance16
.16
mars/march 2012
Dossier
Special report
>
Testez-vous sur :
www.boutiquecertification.afnor.org
dchets ou diminuer
sa consommation deau :
la rduction des cots lie
lISO 14001 justifie elle seule
la dmarche ! , analyse Herv
Ross-Carr, responsable
action rgionale pour AFNOR
Certification.
251 000 organisations dans
le monde sont aujourdhui
engages dans une dmarche
de management environnemental certifie ISO 14001*.
Depuis sa publication en 1996,
la norme sest impose comme
LA rfrence mondiale pour
la prise en compte des enjeux
environnementaux dans les
activits des entreprises.
p.12
action&performance16
Environmental
Management Lights the
Way for New Economic
and Social Trends
A hesitant rebound
However, with a total of 5,251
certificates, France is far from
being the most dynamic nation
in this regard. We havent been
in the top ten for years, deplores
Batrice Poirier, Environment
and Energy product manager at
AFNOR Certification. How can
this lag be explained? Experts
points to the tendency of
French companies to only turn
to certification when it becomes
statutory. The business
vision seems more pragmatic
elsewhere in Europe. The first
goal of environmental
approaches in other countries
seems primarily to reduce
dossier/ special
report/
ec
Dir
tion
du Gra nd Lyon
au
de l e
De nouveaux mtiers
sengagent
Innover pour
les marchs publics
Les marchs publics jouent
aussi un rle crucial dans la
diffusion de ces dmarches par
le biais de leurs clauses envi-
Assess your
environmental
maturity on line
Where does environment stand in my
business? Is my company ready for
an ISO 14001 certification? Two web
tests, developed by AFNOR Certification,
help you make sure. The first one,
Environment in your company,
evaluate the situation assesses your
environmental practices in 20 minutes
and 60 questions. Pragmatic, easy
and commitment free, the test
concludes with a report, which points
to improvement actions. The second
test Are your ready for the ISO 14001
certification? offers a full selfassessment of your environmental
management system. In 120 minutes
and 156 questions, this diagnosis
identifies your best practices,
improvement potential and gives you
a detailed report. It stands as the
perfect solution before a certification
audit.
www.boutique-certification.afnor.org
p.13
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
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Le management environnemental
en claireur des nouvelles tendances conomiques et socitales
De nouveaux mtiers,
comme les services de
collectivits territoriales,
sengagent leur tour.
New sectors, services of
local authorities are
committing as well.
Environmental Management Lights the Way for New Economic and Social Trends
ronnementales. Depuis
quelques annes la certification
ISO 14001 connat ainsi un
vrai boom dans la filire construction amene intervenir
pour les collectivits , souligne
Batrice Poirier. Vinci Construction France sest ainsi empar
de la dmarche il y a plus de
dix ans. Aujourdhui, 62 %
de nos filiales sont certifies
ISO 14001, explique Florence
Marin-Poillot, directrice environnement. Le dfi principal
AFAQ 14001
par tapes passe
au crible
p.14
action&performance16
>
dossier/ special
report/
Staroffice & Cie
Hubert Canet
. TEXIER-RTIF
p.15
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
action&performance16
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Le management environnemental
en claireur des nouvelles tendances conomiques et socitales
Environmental Management Lights the Way for New Economic and Social Trends
Paroles
dexpert
Roger LUNEL
p.16
action&performance16
en pratique/ in practice/
NF VALIDATION,
pour des tests rapides et fiables
>>>>> La certification NF VALIDATION concerne 116 kits
danalyse rapide des aliments et de leau, valids selon
la norme NF EN ISO 16140 pour les aliments. Accorde avec
le concours dun comit dexperts reconnus, cette certification reprsente une vritable garantie de fiabilit pour
des outils danalyses de plus en plus rpandus.
>
Cre en 1989 par AFNOR
Certification, la certification
NF VALIDATION est une certification de produit visant les
mthodes rapides danalyse.
De plus en plus utilises dans
lindustrie, surtout agroalimentaire, ces mthodes alternatives prennent la forme de
kits qui prsentent lavantage
de faciliter et dacclrer les
analyses, tout en garantissant
leur fiabilit. Les kits danalyse
microbiologique sont destins
la recherche des salmonelles,
des listeria, et de manire
gnrale, tous les germes qui
peuvent tre prsents dans
lalimentation et leau. Ils
permettent une dtection plus
facile des germes que par
les mthodes traditionnelles
de laboratoire. Ils ont un grand
succs sur le march de
lanalyse des aliments, et leur
Apporter la caution
des experts
Accrdite par le Cofrac
pour raliser les certifications
NF VALIDATION, AFNOR
Certification est convaincue
de la pertinence des avis des
experts pour mener bien
ses processus de certification.
Cest pourquoi, depuis 1989,
lorganisme certificateur runit
un bureau dexperts charg
de suivre la dmarche et de
NF VALIDATION,
for rapid, reliable tests
NF VALIDATION certification
concerns 116 rapid food and
water analysis kits, which
are approved under the NF
EN ISO 16140 food standard.
This certification is granted
via a committee of recognised
experts and offers a real
guarantee of reliability these
increasingly widely used tools.
NF VALIDATION certification
was created by AFNOR
Certification in 1989 and is
a product certification intended
for rapid analysis methods.
Increasingly widely used
in industry, and especially the
food industry, these alternative
methods take the form of kits
that offer the advantage of
facilitating and speeding up
analyses while guaranteeing their
reliability. The microbiological
analysis kits are used to look for
salmonella, listeria and, more
p.17
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
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NF VALIDATION,
pour des tests rapides et fiables
NF VALIDATION, for rapid, reliable tests
Un portail
internet ddi
Pour donner une meilleure
visibilit cette prestation, AFNOR Certification
lui a consacr un site
internet. Disponible
en versions franaise et
anglaise, le portail offre
un vritable service aux
laboratoires utilisateurs
et aux fabricants de kits
danalyse microbiologique.
Il permet en effet de tlcharger lensemble des
certificats et des rapports
dessais relatifs aux kits
danalyse rapide. Plus de
100 certificats et rapports
sont ainsi disponibles.
En savoir + :
www.afnor-validation.org
A dedicated
Internet portal
AFNOR Certification has
set up a special website
to make the service more
visible. Available in French
and English, the portal
offers a real service
to user laboratories and
to manufacturers of
microbiological analysis
kits. From it, they can
download all the
certificates and test
reports relating to the
rapid analysis kits.
Over 100 certificates and
reports are available.
To find out more:
www.afnor-validation.org
p.18
action&performance16
expertise/ expertise/
Christian
COUPEZ
Patrick
LANCESTRE
Expert certification
Expert certification
>
p.19
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
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p.20
action&performance16
An in-depth analysis
To give their opinions on
the decision to be taken, these
professionals meet as part of an
evaluation and decision-making
group (GED), which specialises
in a business sector and contains
at least two certification experts.
Its vital to have more than one
so that opinions and experiences
can be compared in order to
reach an appropriate decision.
Its up to us to provide real added
value based on our experience
of audit work, said Patrick
Lancestre, a certification expert
for over ten years and QSE
manager for a company involved
in the electrical safety sector.
The assessments are in-depth.
The GEDs are asked first of all to
give an opinion on the relevance
and coherence of the audit
programme in relation to
the company being audited.
They also offer a judgement
as to how the characteristics of
the audited system matched up
to the components of the scope
of the certification requested.
In addition, the companys
response and the auditors
comments are examined in
detail for each major or minor
non-compliance. Our role is to
try and grasp the reality of the
organisation were being called
on to judge. Our day-to-day
work and our knowledge of the
frameworks of reference and
how they are applied in practice
help us decide whether
certification may be granted
or not, said Christian Coupez,
a certification expert who is
also QSE Deputy Director
at Brezillon, a subsidiary of the
Bouygues Group. The GEDs
also use the audit report to
evaluate the service provided
by the auditor. Finally, they pass
on aspects of case law to the
supervisory and improvement
committee and the other internal
committees within the AFNOR
Group.
duo/ duo/
Semardel
Semardel structure
son dveloppement autour
dune dmarche QSE
Certifications\ labels\
Semardel
ISO 9001
ISO 14001
OHSAS 18001
Aurlien CHOUAT
Responsable QSE
de Semardel /
Semardels
QSE manager
Laurent PERROT
Auditeur / auditor
AFNOR Certification
Semardel structures
its development around
a QSE procedure
Cohsion et implication
p.21
AFNOR Certification - Tel. : + 33 (0)1 41 62 80 11
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Semardel
mars/march 2012
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Repre
Socit dconomie mixte,
le groupe Semardel
est actif dans lEssonne,
en Eure-et-Loir et dans
les Pyrnes Atlantiques.
Il emploie 485 salaris
et a ralis 73 millions
deuros de chiffre daffaires
en 2011. Il organise ses
activits autour de 4 filiales :
Semaer, qui prend en
charge la collecte des
dchets mnagers et dactivit conomique, la
propret urbaine et lexploitation des dchetteries.
Semariv, filiale de
valorisation matire et
nergtique des dchets.
Semavert, qui gre le
centre de stockage des
dchets non dangereux
avec valorisation nergtique, la plateforme de
compostage des dchets
vgtaux, la plateforme
de valorisation du bois
et la carrire de graves
et sablons.
Semapro, active dans
lexpertise, lingnierie
et le conseil en modle
dconomie mixte et
valorisation des dchets.
Marker
The Semardel Group is a semi-public company that
operates in the Essonne, Eure-et-Loir and Pyrnes
Atlantiques. It employs 485 people and had earnings
of 73 million euros in 2011. It organises its activities
within 4 subsidiaries:
Semaer, which is responsible for the collection of
household and business waste, urban cleansing
and the running of waste collection centres.
Semariv, which recovers materials and energy
from waste.
Semavert, which runs the storage centre for
non-dangerous waste, including energy recovery,
the plant waste composting platform, the wood
recovery platform and the gravel and sand quarry.
Semapro, which is involved in assessment,
engineering and consultancy linked to the semipublic company model and waste recovery.
Semardel
p.22
action&performance16
NF Logement :
des fondations solides pour 2012
Une marque NF
en bton pour
les poutrelles
A concrete NF mark
for beams
en bref/
Keynotes/
ADMR
Depuis 2008,
les poutrelles en bton
pour systmes de
planchers poutrelles
et entrevous font
lobjet de la norme NF
EN 15037-1.
Un marquage CE a
t rendu obligatoire
le premier janvier 2011.
En accord avec AFNOR
Certification, les industriels
concerns ont dcid
de maintenir une certification volontaire en
complment du marquage
rglementaire CE,
ce qui a conduit la
cration de la marque NF
poutrelles en bton .
Elle est entre en vigueur
dbut 2012. Cette dernire
garantit les performances
des produits au travers
de contrles effectus
par le centre dtudes
et de recherches de
lindustrie du bton (CERIB)
en partenariat avec
le centre scientifique
et technique du btiment
(CSTB). Ce rfrentiel,
qui succde la certification CSTBat pour
les poutrelles en bton
prcontraint, intgre
les poutrelles en bton
arm.
ADMR Vende federates 110 associations devoted to home services, which represents
about 2,800 paid-workers and almost 1,500 volunteers. The federation recently
committed its members to a NF Home Services certification approach. After a first test with
three willing associations, we decided to generalise this initiative, explains Anne-Lise Brachet
of ADMR. Today, 23 associations already hold the certificate and about 40 have been
audited. This approach enables these service providers to mutualise common tools, which
contribute to improve the service they deliver to their clients.
action&performance16
Publications/
Salons/
AFNOR Certification
vous donne rendez-vous sur son stand :
Congrs national de la chambre syndicale du dmnagement
/ Marseille, Palais de lEurope / 13 et 14 avril /
Salon europen du dpannage
/ Saint-tienne, Parc des expositions / 26 au 28 avril /
Plante PME
Le rendez-vous des chefs dentreprises
/ Paris, Palais des Congrs / 28 juin /
Shows/
AFNOR Certification
looks forward to meeting you on its stand:
National Removers Association Conference
/ Marseille, Palais de lEurope / 13 and 14 April /
European breakdown repairs show
/ Saint-tienne, Palais des Expositions / 26 to 28 April /
BatiEnergie
The big event for members of the low consumption
and positive energy building trade
/ Paris, Porte de Versailles / 5 and 6 June /
Plante PME
The event for directors of small firms
/ Paris, Palais des Congrs / 28 June /
ction
performance
Eco-label europen :
retours dexpriences
dtablissements
touristiques certifis
AFNOR Certification publie les rsultats
dune premire grande enqute, ralise fin 2011
auprs dune centaine dhbergements
touristiques et de camping certifis Eco-label
europen. travers ce retour dexpriences
on comprend pourquoi lEco-label europen,
qui fte ses 20 ans cette anne, na de cesse
daugmenter et voit son panel de certifis
se diversifier : rsidences htelires,
clubs hteliers, centres de vacances familiaux,
campings, chambres dhtes, etc.
Retrouvez lenqute en ligne sur
www.ecolabels.fr
K11 03 041 - 100523 - 2012/03. Document imprim sur papier certifi PEFC/BVC/CdC/10-31-1581
BatiEnergie
Le rendez-vous des professionnels du btiment
basse consommation et de lnergie positive
/ Paris, Porte de Versailles / 5 et 6 juin /
Tous droits de reproduction, textes et illustrations mme partiels, restent soumis laccord pralable de la directrice de la publication. La rdaction nest pas responsable des documents qui lui sont adresss spontanment.
No part of this publication may be reproduced in any form without the prior permission of the publisher. The editor accepts no responsibility for any unsolicited material submitted.
AFNOR Certification. SAS au capital de 18 187 000 . RCS Bobigny B 479 076 002. Photo de couverture : GraphicObsession.
Agenda/ Diary/