Autodesk Per-Incident Support

Questions and Answers

Autodesk Per-Incident Support provides access
to Autodesk global phone support for a one-time,
per-incident fee.
Contents
1. About Autodesk Per-Incident Support ....................................................................... 1
2. Buying Autodesk Support............................................................................................ 2

1. About Autodesk Per-Incident

Support
1.1 What is Autodesk Per-Incident Support?
Autodesk Per-Incident Support provides customers with access to standard technical
phone support on an as-needed basis. Customers pay a flat fee for each separate

incident. Autodesk Subscription is not required.

1.2 What are the customer benefits of Autodesk Per-Incident Support?
Autodesk Per-Incident Support is:

Convenient: Provides standard phone support during standard local business

hours.
Cost-effective: The customer pays for phone support only when it is needed.
The customer pays a one-time fee for each incident escalated to, and handled
by, Autodesk.*

*Only one incident may be handled in a single call. An incident is one or more questions
that relate to a single issue, as asked by one caller. There is no charge for additional calls
relating to the same incident.
1.3 In which languages is Autodesk Per-Incident Support available?
Per-Incident Product Support is always provided in English, and we strive to provide
assistance in the languages supported by the individual product during local business
hours. For example, Autodesk supports suites in English, German, French, and Japanese.
1.4 What online support options are available with Autodesk Per-Incident Support?
All customers have access to an online knowledge base and community support forums,
where Autodesk staff and experts within the community answer questions submitted by
customers.

AUTODESK PER-INCIDENT SUPPORT QUESTIONS AND ANSWERS

2. Buying Autodesk Support

2.1 Is Autodesk Per-Incident Support available to all customers?
Autodesk Per-Incident Support is designed for customers not on Autodesk Subscription.
2.2 How much does Autodesk Per-Incident Support cost?
Support prices are based on the product price. Customers are charged a one-time fee for
each incident, with one incident handled per call. There is no additional charge for multiple
calls relating to the same incident.
2.3 Where can I find more information?
To learn more, visit www.autodesk.com/support, or contact your Autodesk Authorized
Reseller or Autodesk sales representative.

Autodesk is a registered trademark of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other
countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk
reserves the right to alter product and services offerings, and specifications and pricing at any time without notice,
and is not responsible for typographical or graphical errors that may appear in this document.
2012 Autodesk, Inc. All rights reserved.