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INFORMATIONAL INTERVIEW
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Submitted to:Tony Gifford
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SUBMITTED BY:

GURSHARAN SINGH RANDHAWA

RAJWINDER KAUR SIDHU
ARMANPAL KAUR

Homelife/Miracle Realty Ltd. has been in the market in many areas of the
GTA since 1987. It has more than 700 employees all around the place. They
are experienced, professional administrative staff who is always ready to
help the people find the right place for their need. They try to make the real
estate buying experience the best ever. This company specializes in
residential, commercial, industrial and investment properties. They are
currently serving the people to buy and sell homes, condominiums, town
house, apartments, hotels, gas stations and land.

CAREER OPPORTUNITIES
At HomeLife, they take your training and development needs seriously.
Whether the person is a new Realtor looking to start your business, or an
existing Realtor looking to take his business to the next level; HomeLife
University has the sales training one need to take control of his future and
build the real estate career
The basic needs for the one who wants to be a broker:

Willing to go Beyond Sales to Build a Practice

Specialize in Specific Target Markets
Is Great at Time Management
Early Adopters of Technology
Know that the Primary Objective Is Marketing
Connect and Consistently Follow Up with Prospects
Have A High Level of Integrity, A Healthy Ego and An Optimistic Attitude
Build Networks of Influential People
Work Hard: Under-Promise and Over-Deliver
Great Communicators and Active Listeners
Consistently Invest in Self-Development
Know the Local Real Estate Rules and Regulations

RECRUITMENT PROCESS

SEARCH JOBS
You may search jobs without registering, but the company encourages you to
register and create an online Profile so that you can submit your resume,
request email alerts based on individual keywords entered into a pool of
candidates they review when a new position is posted.
SUBMIT YOUR RESUME
The resume can be uploaded to the website once the registration is done by
the person.
INITIAL PHONE SCREENING
After they have reviewed the resume and determined whether the person is
a fit for the open position, a recruiter will call you for an initial phone
screening.
IN-PERSON INTERVIEW
Qualified candidates will be asked in for an in-person interview with the
hiring manager and a recruiter after the initial phone screening. If the person
is a fit for the position and considered a final candidate, they will check the
references provided in the resume.
OFFER EXTENDED
If the person is selected for the job, an offer of employment will be extended
to him contingent upon a satisfactory background check.
IF YOU ACCEPT AN OFFER
Once the offer is accepted by the person, the background check will be run.
Once satisfactorily completed, the recruiter along with the person decides a
date for the on boarding process. A mail is sent with all the information from
Homelife/ Miracle Realty Ltd.

BOARDING
The first day of the job starts with the companies experience, which includes
members of HR available to answer any questions, as well as training on
Homelife/Miracle policies and procedures.

ORGANIZATIONAL STRUCTURE

Marketing Department The content of the website, advertisements,

promotions, emails newsletters, SEO (Search Engine Optimization), Social
Media Presence, planning seminars/expos, and data gathering are all
responsibilities of the marketing department. An effective marketing
department will adapt to new mediums of promotion, for example social
media, to keep ahead of the pack.

Sales Does not involve just onboarding new clients, but also maintaining
relationships with existing customers to ensure a satisfactory experience; a
large portion of a brokers revenue is generated from traders who are
pleased with their broker. Business development as well as IB relationships
also falls under this category. Due to the world-wide appeal of FX, the sales
department should have round the clock shifts.
IT The IT department is responsible for the overall maintenance of the
firms servers, network, telephones and individual PCs. Additionally, the IT
department must backup all sensitive data as well as have an emergency
plan in place for unforeseen outages. This final point is crucial for a
brokerage since stability in online-trading is a must.
Compliance All legal aspects of the brokerage are handled by the
compliance department. This includes accounting, settling disputes such as
trade audits as well as lawsuits. Since large amounts of money are
transacted in an FX brokerage, it is essential to have a compliance
department.
Support The main responsibilities of this department are to provide realtime support to customers. This includes answering inquires as well as
performing specific account related request such as deposits, withdrawals,
and closing accounts. To stay competitive, a support staff should also have
round the clock shifts.
Finance Naturally all monetary decisions fall under the umbrella of the
finance department. The execution model of the brokerage, for example, an
STP set up, will make it easier or more difficult to predict revenue. Many
departments will work closely with the finance department so it is important
the staff is well versed in all facets of the business.
Human Resources The human resources department has the same
responsibilities you would find in any business. They are responsible for

finding qualified candidates for your fx brokerage and should work closely
with all department heads in job description creation to ensure that it clearly
represents the desired skills for an fx brokerage team member that may be
outside of the human resource department's area of expertise. HR would also
be responsible for creating an employee handbook and managing internal
personel issues such as vacations, conflicts, etc. Office management would
be responsible for supplies and infrastructure vendors and fall under the
preview of human resources.

INSIGHTS OF THE ROLES AND RESPONSIBILITIES

LOYALITY AND MUTUAL RESPECT: The interviewee was very concerned
about the loyalty and mutual respect as these are the two pillars for the
relationship between the broker and the customer. A broker should be loyal
towards the customer and the customer too should have respect for the
broker. Both the parties should have faith on each other and this will surely
make the deal more profitable for both the sides.

Obtain agreements from property owners to place properties for sale with

real estate firms.

Monitor fulfillment of purchase contract terms to ensure that they are

handled in a timely manner.

Compare a property with similar properties that have recently sold, in order

to determine its competitive market price.

Act as an intermediary in negotiations between buyers and sellers over

property prices and settlement details, and during the closing of sales.
Generate lists of properties for sale, their locations and descriptions, and

available financing options, using computers.

Appraise property values, assessing income potential when relevant.
Maintain awareness of current income tax regulations, local zoning, building

and tax laws, and growth possibilities of the area where a property is located.
Manage and operate real estate offices, handling associated business details.
Supervise agents who handle real estate transactions.

Rent properties or manage rental properties.

Arrange for title searches of properties being sold.
Give buyers virtual tours of properties in which they are interested, using

computers.
Review property details to ensure that environmental regulations are met.
Develop, sell, or lease property used for industry or manufacturing.
Maintain working knowledge of various factors that determine a farm's
capacity to produce, including agricultural variables and proximity to market
centers and transportation facilities.

OUTCOMES OF THE INFORMATIONAL INTERVIEW

INTERVIEWING SKILLS: This interview helped us to enhance our
interviewing skills as we were not confident enough to take the interview of a
senior person as its obvious that he knows much more than us so we
prepared ourselves ahead of time by practicing again and again in front of
the mirror and moreover we were answering the questions to each other.
This helped us to build up our confidence and now we are feeling more
confident than before.
ACTIVE LISTENING: During the interview, we were trying to understand and
interpret what he was trying to convey. Initially, we were not able to do that
but as the interview goes on all of us were able to understand his way of
delivering the responses and we were impressed by the words he was using
to answer the questions. The interview made us listen to what he was saying
as we were there to get the answers to my questions. So indirectly it also
enhanced our listening skills because we have to write the answers to each
question and for that we have to listen him actively.
AWARENESS OF OUR STRENGTHS: There were many things that we were
confused about that whether we possess them or not but during the time of
interview all the group members were coming up with the counter questions
that we were not planning to ask but the situation was demanding those

questions and we all were participating actively. For eg: Rajwinder asked him
that does he have his own house or not which was quite funny but he
answered to that too.
So the overall experience was very good but there were some other things
that we felt are to be improved in all of us because there were some
questions that made the situation little awkward like there were some
personal questions which he refused to answer. So from this we came up
with the idea that the questions should be chosen wisely and moreover the
interviewee should feel free to answer the questions. And the time should
also be a key factor to be kept in mind while framing the interview questions
as the person we interviewed was very curious to leave the rooms as soon as
possible as he might be busy in some other work I guess and we took
enough time of his for the interview. So time is a major factor to be
considered.