Escolar Documentos
Profissional Documentos
Cultura Documentos
SUBMITTED TO
QURATULANN BANGASH
AM ( HR & A)
PTCL
SUBMITTED BY
MUHAMMAD AAMIR
&
AROOJ KIRAN
Table of contents:
Acknowledgement....................................................................................................... i
Executive summery................................................................................................. ii
Chapter # 1 Introduction Of PTCL.............................................................................. 3
1.1 PTCL: An Overview............................................................................................ 3
1.1.1 Brief History:............................................................................................... 3
PRIVATIZATION:........................................................................................................... 4
1.1.2 ORGANOGRAM:........................................................................................... 4
1.1.2 VISION STATEMENT:..................................................................................... 5
1.1.3 MISSION STATEMENT:.................................................................................. 5
Goals and objectives of the company:..................................................................5
1.1.4 CORE VALUES:............................................................................................. 5
1.1.5 PRODUCTS AND SERVICE............................................................................ 6
1.2. PTCL: AN OVERVIEW............................................................................................ 9
1.2.2Structure of the organization.......................................................................9
1.2.1. STRUCTURE OF HR DEPARTMENT.............................................................15
1.2.2. Culture of the organization.......................................................................15
1.2.3. Customers & Markets............................................................................... 16
Chapter 2: A Managerial View of PTCL......................................................................17
2.1 Planning:......................................................................................................... 17
2.1.1 Planning Process and Related Issues:........................................................17
Probability Theory:............................................................................................. 18
2.2 Organizing:...................................................................................................... 19
2.2.1 Organizational Structure and design:........................................................19
\2.2.2 Organizing the human resource:..............................................................20
2.3 Leading............................................................................................................ 20
2.3.1 Groups and teams..................................................................................... 20
2.3.2 Motivational Techniques Used to Increase Productivity.............................20
2.4 Controlling....................................................................................................... 21
2.4.1 Basic controlling Authorities......................................................................21
Chapter 3: Structure and Design.............................................................................. 22
3.1 Divisions/Departments.................................................................................... 22
3.3 Structural Dimensions..................................................................................... 25
3.3.1 FORMALIZATION........................................................................................ 25
3.3.2. CENTRALIZATION...................................................................................... 25
Chapter: 4 Review of the Past Performance through Financial Analysis....................26
Chapter 5: Human Resource Management (HRM) Practices.....................................34
5.1 HR Department............................................................................................... 34
5.2 Job Analysis..................................................................................................... 34
A. Job Specification............................................................................................. 35
B. Job Description:.............................................................................................. 35
5.3 Recruitment & Selection.................................................................................. 35
5.4 Orientation:..................................................................................................... 38
5.5 Training & Development:.................................................................................38
5.6 Performance Management................................................................................. 39
5.7 Benefits & Compensation:...............................................................................39
Chapter 6: SWOT Analysis........................................................................................ 40
6.1 SWOT ANALYSIS OF PTCL:................................................................................ 40
6.2 Recommendations........................................................................................... 44
6.2 CONCLUSIONS:................................................................................................ 45
Acknowledgement
In the name of Almighty Allah who is most merciful, and who give me strength to write this
internship report in a different way.
I extend my heartiest thanks to my seniors, colleagues, and subordinates who assist me on every
occasion to enable me to write this report.
My parents, classmates, friends come next in the list of those whom I have to thank.
I pay special homage to the following persons.
Sir usmannasir&
Miss. Qurrat-ul-ain
Executive summery
This report is the practical part of the most vital practice of our BS(hons.) in management
sciences, HRprogram. The sole objective is to familiarize the student with the practical
manipulation of business organization. This report has been written to know how big
organizations like PTCL manage their teams to achieve their common goals. In the first phase of
the report there is the general introduction about the company and then different terms have been
explained, then the mission, values, different services and different strategies of the organization
have been explained. In the next part, SWAT analysis of the firm have been done by the help of
which it is identified that what are the strong areas of the company and where it lacks so that it
can improve.
1961
1990
1994
1995
Separartion of three
organizations:Pakistan
corporation(NTC)
2001
2006
PTCs department as
Telecom
Authority
independent Government
(PTA),Telecommunication
PRIVATIZATION:
In April 2006, Emirates Telecommunication Corporation, commonly known as Etisalat, acquired
26% shares of PTCL along with Management Control. Etisalat has been the telecommunications
service provider in the UAE since 1976 and stands 140 among the Financial Times top 500
corporations in the world in terms of market capitalization and is ranked as the 6th largest
company in the Middle East in terms of capitalizations and revenues. Etisalat is currently
operating in 18 countries namely UAE, Saudi Arabia, Egypt, Pakistan, Afghanistan, Sudan,
Niger, ivory coast, benin, togo, Tanzania, bukina, paso, gabon and central African republic and is
continuing to pursue new mobile and fixed line opportunities in many developing markets.
1.1.2 ORGANOGRAM:
CEO
CHRO
EVP
GMs
SMs
MGR/AM
SUPPORTING
STAFF
Profit maximization
Differentiation
Cost leadership ( for the time being)
Retain customers
Best and affordable service
Employees behavior
Skill and experience
Networking
Loyalty
Professional Integrity
Teamwork
Customer Satisfaction
Loyalty to company.
Services:
Advantages:
Comes in easily affordable denominations of Rs.100, 250, 500, 1000 and 2000.
Easily available throughout the country
Easy to use from any PTCL digital phone(Dial 1010)
Fast and easy nationwide and international access
No line rent and no Phone bills
24 hours customer services through toll free number (0800-80800)
Advantages
DIGITAL FACILITIES:
PTCL offers a variety of features to digital exchange customers like:
Hotline
Abbreviated Dialing.
Call Waiting
Dont Disturb
Call Transfer on (a) Busy (b) No Reply (c) Immediate
Wake up call
Absent Subscriber
Code Barring
With the changing trends most telecoms are diversifying their services
towardsPrepaidsolutions .one of such modern era telecommunication service is PrepaymentTele
Phone (PPT).It provides the facility to subscriber to load a prepayment Telephonycardagainst
theirtelephone number thereby generating an account on I/N platform and any call madefrom
that telephone will be charged to this account.the service will provide state of art technological
facilities to the subscribers.
PTCL is striving hard to facilitate its valued corporate customers at each level of service. PTCL
offers a host of unmatched services to suit the needs of the Corporate Customers. The list of
Corporate Services is given as under. For more information regarding any of the following
services, PTCLCorporate Customer Centers can be contacted.
UAN (Universal Access Number) service is ideal for organizations Engaged in marketing of
products or services. Here is a list of business who can avail UAN Service.
Banks
Insurance
Newspapers
Credit Card Companies
Airlines
Travel
Hotels
Courier Services
Shipping Lines
Utility Services
Fast Food Outlets
Trading Companies
Consumer
9
With PTCL Messaging Service, you can have all for (or Desired) calls recorded when you
are absent, busy on phone or do not want to attend the calls for any reason. You can, later
on at your convenience, retrieve all recorded messages from any telephone anywhere in
the country.
Security of message is ensured against eavesdropping through subscriber controlled
password.
PTCLVMS is designed for those who do not want to miss a call or Fax because that can
be beneficial.
Great for anyone owning a telephone or Fax, at home or business.
Much more powerful and flexible than answering machine due to Message options
available in your voice mail system.
Marketing department
Customer Care & Customer Services department
HR department
Finance department
Commercial department
Operational department
Technical department
IT department
Corporate development department
Special department
Marketing department
10
Pricing Strategy:
Being a government organization, PTCL is not authorized to determine the prices of its products
itself; the Telecom Regulator Authority viz. Pakistan Telecommunication Authority (PTA) fixes
the prices of telecom services. The process is such that whenever PTCL intends to increase
orreduce the rates of its services, it submits its Proposal to PTA for approval. PTA then calls
consumers representatives, journalists and other interested groups for discussionon the proposal.
After listening to the viewpoints of all the interested parties, PTA gives its decision. If PTA
approves PTCL s proposal, the new rates are enforced. It may be mentioned here that
telecomtechnology is onlytechnology whose rates are on the decline with the passage of time.
PTCL also rationalizes its tariff with the passage of time
PROMOTIONAL STRATEGY
PTCL is using following components of promotional mix for the promotion and Publicity of its
product/services.
Advertising:
In promotional mix, PTCL s main stress is on advertising in print and electronic media. PTCL
periodically places its advertisements in print media on services like H/Qs hotline 0800-44544,
Caller line identification (CLI), Voice Messaging Service, Digital Facilities, PTCL
Prepaid Calling Cards, Inquiry17, Complaint 18,phone bill cards prepaid telephone etc. To
remind the customers of these services.
Sales Promotion:
PTCL charges 1/3rdrates on national calls from 06:00 pm 07:00 am and localcalls are free from
11:00 pm to 06:00 amto promote the usage of its telecom network. Moreover,PTCL offers
special rate packages on special occasions like Ramadan Package and EID package, which offer
customer reduced rates for specific timings. For Example, In EID Package PTCL charges half
rates from 6:00am -6:00pmand quarter-37-from 6:00pm 6:00 am to attract customers to use its
telephone service. These rates result in increased revenue for PTCL and also facilitate the
customers to talk to their near and dear ones on these special occasions on affordable rates.
PTCL has established its Customer Services Department at different levels the overview of the
said department is as follows.
Finance department
Finance
Accounts
Revenue
The Finance Wing deals with the revenue matters of the company & the Accounts Wing is
responsible for proper book-keeping of the financial transactions, commercial audit &
preparation of periodic accounts of the company. The Accounts Office of PTCL is in Lahore.
Finance is the backbone of every organization because without finance any organization cant
run its business. It plays an important role in determining the long-term objectives and evaluating
the feasibility of the business. The financial activities of PTCL have been split up into three
major branches: Finance, Accounts & Revenue. The details regarding this section will be covered
in finance section with reference to my project
13
H ie r a r c h a l S t r u c t u r e o f F in a n c e D e p a r t m e n t
S E N IO R V IC E E X E C U T IV E P R E S ID E N T
E V P (A c c o u n ts )
G M (S to re s )
G M (A c c o u n s )
E V P (F in a n c e )
E V P (R e v e n u e )
G M (F in a n c e )
G M (R e v e n u e )
Mobilization of funds
Generation of funds
Allocation of funds
Commercial Department
The new paradigm would require cost-based services with thin-profit margins but higher
volumes. Inherently, PTCL services were not cost-based. There were in-built subsidies and
long distance calls, both domestic and international, were highly priced. The Company,
therefore, evolved strategies of gradual price rationalization
Operational Department
Manages operations of PTCL HQ, with regional offices, branches, and, subsidiaries as well as
with other corporations.
Technical Department
This department is engaged in the management and control of technical aspects of the company,
e.g. technical manpower, technical training, technical equipment, etc.
IT Department
This department is established to introduce new and advance technology in PTCL. Due to IT
department working system is to converted in a computerized system.
15
This department deal corporate level issues such as PTA, International Telecom Union, Legal
and Regulatory affairs etc.
It is a huge organization and being considered as one of the biggest company in Pakistan.
It has more than 56,000 employees and a huge network of organizational management has
been spread throughout the country.
Job analysis and revision of jobs description was undertaken for improving the performance
standards.
To meet the future challenging situations in the face of privatization and post
Special training courses and workshops have been conducted for the top and middle
management through reputed organizations like UST Bannu.
Efforts are being made to improve productivity and efficiency of the Company while
16
emphasis is also being placed on effective management employees relationship and better
line of communications to achieve corporate goals
GM
1.2.1.
SM STRUCTURE OF HR DEPARTMENT
SM HR BP
SM HR BP
MEDICAL
CENTRAL
SR.DENTA
L
SERGENT
SMO
RTTS
SMO
MTR
SMO
CTO
SMO
GTR
SLMO
MTR
SMO
FTR
SMO
MTR
SLMO
FTR
SLMO
MTR
SM HR BP
FTR
SM HR BP
MTR
CENTAL
CENTRAL
MGR HR
BP
MGR HR
BP
MGR
ADMIN
MGR HR
BP
GTR
MGR
ADMIN
FTR
MGR
ADMIN
MTR
MGR EFC
MGR
PAYROLL
MGR
SECURITY
MGR HR
BP GTR
MGR HR
BP
FTR
MGR HR
BP
MTR
17
SLMO
GTR
SM HR BP
GTR
SM ADMIN
CENTRAL
18
PTCL reached over 2.35 million depicting a growth of 9.9 percent within 6 months from June
2012 till December 2012.
The total number of Broadband subscribers was 2.1 million as compared to 1.49 million last
year. The total broadband penetration in the country still remains at 1.2 percent, up from 0.89
percent at the end of previous year. Since 2007, the broadband industry has maintained a growth
rate of 127 percent, which coincides with the fact that PTCL started its broadband operations in
the same year.
19
Planning is a process that involves defining the organizations goals, establishing an overall
strategy for achieving those goals, and developing a comprehensive set of plans to integrate and
coordinate organizational work.
Budget
Probability theory
Scheduling
PERT network analysis
Budget Planning:
A budget is a numerical plane for allocating resources to the specific activities.
Budget Plan Packages of PTCL
1. Basic Budget (For Low end Users)
Package charges: of Rs. 249 per month
Free minutes : 200 On-Net minutes
Line rent: Zero
Package type: Opt In
Subscription: 1st of next month
20
21
Probability Theory:
Probability means expectation of a particular situation. Every organization makes their
expectation of different things e.g. expected rate of future salaries, number of skilled employees,
etc.
CHRO
2.2 Organizing:
EVP HR
2.2.1 Organizational Structure and design:
GM HR
BZS
SM
SM
Medical manager
MOs
Manager
SM
admin
SM
Medical
SM
Manager
MOs
Manager
AM
supportin
g staf
GM HR
BZC
GM HR
BZN
AM
22
Supporti
ng Staf
SM
Admin
SM
SM
Medical Manager
MOs Manager
AM
supportin
g Staf
SM
Admin
2.3 Leading
PTCL is leading company in the market, Till December 2002 due to its monopoly status in the
country and was the sole and largest Telecommunication services provider in Pakistan. Now
there are five other companies in the market. PTCL aims at using the latest technology for its
services. PTCL is also inducting professionals in the field of engineering and information
technology. It is also getting consultancy from international companies in order to remain leader
in telecommunication sector.
23
2.4 Controlling
2.4.1 Basic controlling Authorities
CEO
CHRO
EVP
GMs
SMs
MGR/AM
SUPPORTING
STAFF
24
HR
DEPARTMENT
SPECIAL
PROJECTS
DEPARTMENT
COMMERCIA
L
DEPARTMENT
FINANCE
DEPARTMENT
PTC
L
OPERATIONA
L
DEPARTMENT
IT
DEPARTMENT
CORPORATE
AFFAIRE
DEPARTMENT
TECHNIACAL
DEPARTMENT
25
The Head Office of Pakistan Telecommunication Company Limited is situated in Sector G-8/4,
Islamabad, which is headed by the President.
Besides, it has Regional Headquarters like:
These Regions provide Telecommunications services to the customers in their respective areas.
Apart from these, PTCL has an Optical Fibre Construction Region Lahore and Optic Fibre
System Islamabad, each headed by a General Manager to install, operate and look afteroptic fibre
systems/cables.
26
27
3.3.2.CENTRALIZATION
The term centralization describes where the decision making authority is.
In PTCL, organization decision making is highly centralized at upper levels of management.
Problems flow up to senior executives, who decides what, should be done.
In some cases, decentralized policy is used and decision making is delegated to lower levels of
management. Which is not correct and creates problems in the creation of long term value aided
strategies.
28
Liquidity Analysis:
The measure to meet the current liabilities with current assets. This ratio have different meaning
for the point of view of creditors and the owners of any company. For owners of any company
high liquidity means inefficiency of its company and inefficiency of the management of that
company, whereas for the creditor it will be considered as a favorable obligation. Following are
the most commonly used liquidity ratios used by any company to analyze their liquidity.
Current Ratio:
The formula to calculate the current ratio is to divide the current assets by the current liabilities,
this will show the ability of any firm to cover up their liabilities with assets. Table below will
shows the three year current ratio of PTCL:
Current Assets
Current Liabilities
Current Ratio
2011
39,369,186
20,612,564
1.91
2012
50,168,177
30,275,532
1.66
2013
54,202,838
24,447,741
2.22
(Rs. In Thousand)
29
Chart Title
2.50%
2.00%
1.50%
1.00%
0.50%
0.00%
2011
2012
201 3
Interpretation:
Current ratio of 2 is reflected satisfactory, firms listed on quality & Poor 500 Index has a mean
current ratio of 1.5. But in 2011, current ratio was 1.91 and in 2013 the current ratio is 2.22 i.e.
Pakistan Telecommunication Company Limited has Rs.2.22 to pay Rs.1 of every short term
liability. The current ratio is giant because PTCL has retained less on investing in capital
disbursement collate to 2012. In 2012 they have spent Rs.17.51 billion in capital expenditure
while in 2013 it is 10.11 billion.
Quick Ratio:
Quick ratio display the power of business firm that how quickly it can remunerate into non
liability without taking into the inventorying and prepaid expenses of the firm, which are least
liquid portion of the current assets. Liquidity means the ability of an asset to be converted into
cash without significant loss in value. It is calculated as current assets subtract inventory divided
by current liabilities.
Quick Assets
Current Liabilities
Quick Ratio
2011
35,942,564
20,612,564
1.74
2012
45,732,498
30
30,275,532
1.54
2013
50,323,632
24,447,741
2.06
(Rs. In Thousand)
Chart Title
2.50%
2.00%
1.50%
1.00%
0.50%
0.00%
201 1
2012
2013
Interpretation:
Quick portion of the business firm is almost to stream ratio of the firm as it has decreased from
2011 onwards but still it is encouraging. Display that the firm is liquid enough to wage its
liability at short circuit notice but this trend of increasing is favorable for short term creditors of
the firm. This ratio has been affected by the huge amount of dividend declared by the fellowship.
The company can easily improve the ratio by reducing the dividend in the future but they have to
consider overall situation i.e. investors involvement, creditors interest etc.
31
This ratio provides penetration of the caliber of the houses receivables and how successful the
firm is in its collection. In short it tells the bit of time receivables into annual net credit rating
2011
2012
2013
Total Revenue
75,972,363
69,085,436
65,277,025
Receivables
7,645,845
7,573,730
5,228,560
R.T.Ratio
9.94
9.12
12.48
sales.
Chart Title
15.00%
10.00%
5.00%
0.00%
2011
2012
2013
Interpretation:
The higher the proportion, the shorter will be the meter between the typical sales and cash
collection. The drift analysis shows that turnover ratio is decreased in 20twelve while increased
in 2013. In the year 2013 receivable turnover ratio are 12.48 shows that PTCL is turning its
receivables into cash more than twelve times in a financial year. This trend of decreasing in this
ratio is because of decrease in receivables is less than the decrease in the sum gross.
32
This ratio determines how effectively the firm is managing its inventory. It is calculated as price
of goods sell divided by inventory. In the case of PTCL we will put operating toll.
Operating Cost
Inventory
I.T.Ratio
2011
39,608,639
3,326,622
11.91
2012
41,687,918
3,435,679
12.13
2013
45,564,338
3,879,206
12.00
Chart Title
12.20%
12.10%
12.00%
11.90%
11.80%
2011
2012
201 3
Interpretation:
Inventory turnover ratio was 11.91 in 2011 but increased to 12.13 in 2012 and in 2013 it again
decreased to 12.00. However PTCL has shown good public presentation in 2012 by controlling
inventoryturnover.
33
Profitability Ratio:
Ratios that relate profits to sales and investing are called profitability ratios. It is of two type i.e.
profitability to sale & profitability in relation to investment.
ROI:
2011
26,605,657
135,884,608
19.58%
2012
20,777,430
152,240,022
13.65%
34
2013
15,638,753
152,820,860
10.23%
Chart Title
20.00%
18.00%
16.00%
14.00%
12.00%
10.00%
8.00%
6.00%
4.00%
2.00%
0.00%
2011
201 2
2013
Interpretation:
Return on investment in 2013 is ten .23% that is a profit over the business firms investment
resulting from its operations. It explains that the firm has earned a 10.23% over each rupee
invested in 2013. ROI in 2011 and 2012 is nineteen .58% and 13.65% respectively.
Return on Equity:
It is calculated as lucre profit after revenue enhancement (minus preferred stock dividend)
divided by shareholders equity. Return on equity reflects the earning mightiness of shareholder
Holy Writ value of investment. A high school comeback on equity reflects the firms acceptance
35
2011
26,605,657
100,014,031
23.6%
2012
20,777,430
105,475,464
19.7%
36
2013
15,638,753
110,913,264
14.10%
Chart Title
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
2011
2012
2013
Interpretation:
In 2011 and 2012 ROE was 26 .6% and nineteen .7% respectively and in 2013 it is 14.1%. The
drift is negative and decreasing continuously. PTCL has shown twenty-eight % decrease in ROE
in 2013 as compared to that of 2012. The debt ratio is not too high which way that there are
strong investment opportunities. And there is effective disbursal management but PTCL will
have to control its decreasing trend of ROE.
37
Financial Position:
(Rs.in Million)
2011
51000.00
47261.88
98261.88
25466.33
0.00
740.74
28020.31
152519.86
272157.85
195333.27
76824.58
18588.82
6607.44
39011.64
Paid-up Capital
Reserves & Surplus
Shareholders Equity
Deferred Taxation / Liabilities
Suppliers Credit
Long Term Security Deposits
Current Liabilities
Total Assets
Fixed Assets (Gross)
Accumulated Depreciation/Amortization
Fixed Assets (Net)
Capital work in progress
Long Term Investment
Current Assets
2012
51000.00
54473.96
105473.96
30155.46
0.00
707.67
20548.66
156948.72
286306.06
207417.35
78888.71
9781.29
6607.44
47359.33
2013
51000.00
49782.47
100782.47
8872.84
0.00
529.36
38583.25
181908.48
308015.24
223906.98
84108.26
8268.17
7791.30
74917.96
38
Human Resource Department of PTCL was accepted in 1996 and was restructured in 2005 when
Etisalat took over the charge of management and acquires 26% shares of PTCL. Pakistan
Telecommunication Company Limiteds human resource system if also called as HRIS-PTCL
and is under control of SEVP Human Resource & Administration at their respective regional
centers.
HR Manager & HR Asst. Manager plays the most vital role in the ranking and also in between
the top board and the lower level workers. They are the most essential people to attain the
companys general objectives and goals by managing properly the most practical assets of the
company.
Experience
39
Qualification
Skills Required
Personality & Behavior
B. Job Description:
After the job specification the further step is taken towards job description and write details of
responsibilities, duties, working conditions and other main aspects of job.
PTCL, like other companies use different origins for fulfilling their empty positions. Firstly the
company identify, how many workers are required to fill up and how many positions. Job
analysis is done by Pakistan Telecommunication Company Limited HR governing body
consisting of highly skilled management of PTCL. PTCL evaluates it as per according to the
procedures given by the Pakistani Government then putting in forward the Labors Law enforced
in Pakistan and Pakistan Telecommunication Company Limited.
The main sources which PTCL use for recruitment is as follow:
40
Direct Staff
Outsourcing Staff
Internal Candidates
External Candidates
Direct Staff:
Direct Staff i.e. the management staff which is above the 17th grade are recruited by the Head
Quarter of PTCL established in Islamabad. They include all the staff that is above the rank of 17.
That means A.M and above posts are recruited directly from the Islamabad.
Process
Following is the Flow chart of the process of recruiting direct staff
PTCL Website/Portal
C.V Upload
Short Listing
Video Confrencing
Information of Candiddate
Medical of Candidate
Appointment Letter
Outsourcing
41
Outsource staff is recruited by the third party vendors, Mr. Usman HR recruiter and Assistant
Manager of EFC (Employee Facilitation Center) recruits the outsource staff.
Outsourcing is done for the non-managing staff of PTCL which includes the following
designations:
FSA
CPEI
CCA
CCE
CSR-I
CSR-II
Internal Candidates:
Methods PTCL use for selection of their internal candidates are:
External Candidates:
For creating a pool of candidates PTCL use the following methods:
42
5.4 Orientation:
Orientation is given to new employees according to manual/forum
43
44
Strengths:
Market Leader
Leading company which provide telecom facilities all over the country. In the field of
Engineering and I.T it uses the latest technology. It also is consulted by the company of U.A.E
named as Etisalat which possess 26% shares of the company.
46
Weaknesses
Opportunities
47
Threats
Strong competition
New players in telecom industry
Inconsistency
Increase in cyber crime
Political instability
Fraud issues
Inflation rate is increasing
Raise in government taxes
Economy is in recession
48
6.2 Recommendations
The Human Resources should take less time in recruitment and training the staff.
Highly qualified & trained staff may be deputed in HR department.
Refreshing courses should be adequate and more frequent during the year.
The promotional criteria by the Human Resource Department should be defined
and be as per rules.
More training centers should be established. If there is lack of resources, it is
difficult, the training centers of the other organizations in the same capacity can be
utilized by determining the terms and conditions.
During the training by Human Resource Department the ethical values should be
more emphasized.
The proper and competitive evaluation of the methods and procedures adopted by
other competitors will enhance the performance of Human Resource Department.
This is the era of Information Technology. The functions and procedures of the
company should be converted from manual to the automatic. It will enhance the
performance & accuracy of the Human Resource Department and ultimately of the
company. Human Resource Department should allocate resources for this purpose.
Human Resource Department may advice and train employees for one window
operation in order to reduce the time and conserve the resources.
49
Agents for the promotion of the company policies and to facilitate the customers
by the Human Resource Department may be appointed with proper check and
balance system.
Pay packages may be revised in the light of profit earned by the organization.
50
6.2 CONCLUSIONS:
No doubt PTCLis enjoying monopolybut the time is came when competition will force company
to change its policies to become favorite telecom service provider in the market& keep its
current place & customer base. The actual working substances are the humanbeings.It goes with
out saying that Human resources are the most important inthe organization and so does the
Human Resource Department .It integrate allthe activities and functions of the company like job
analysis, recruitment, staffing,training, designing compensation package, employeesappraisal
system.Human Resource Department plays the key role in the hiring, retention,motivation and
promotion of the employees .Actually it assign the specifiedduties to the specified persons in this
age of specialization.Human Resource manager should be well versed and confident in his field.
Heshould be humane, well natured and have go face reading capabilities .All thisensures his
success.He should be of the notion victory is noteverything, but the way of fighting is.
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