CONCEPTUAL REVIEW OF THE PTCL

INTRODUCTION OF PTCL:
Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication
company in Pakistan. PTCL provides telephonic services to the nation and is the backbone for
country's telecommunication infrastructure. The company consists of around 2000 telephone
exchanges across Pakistan. They provide the largest fixed line (land-line) network, currently
having 4.8 million fixed line customers. GSM, CDMA and Internet are other services of PTCL.
The Government of Pakistan sold 26% shares and control of the company to Etisalat (U.A.Es
telecom company) in 2006.
ORGANOGRAM:

CEO
CHRO

EVP

GM

SM

MGR/AM

SUPPOR
TI
NG
ST
AFF

MISSION STATEMENT

An organizational environment that fosters professionalism, motivation & quality.

An environment that is cost effective & quality conscious.
Services that are based on the most optimum technology.
Quality & time conscious customer service.
Sustained growth in earning & profitability.

VISION STATEMENT
To be the leading information and communication Technology service provider in the region by
achieving customer satisfaction and maximizing shareholders value.
DEPARTMENTS:

HR Department
Finance Department
It Department
Corporate Affairs Department
Technical Department
Operational Department
Commercial Department
Special Projects Department

CORE VALUES:

Professional Integrity
Teamwork
Customer Satisfaction
Loyalty to company

PRODUCTS AND SERVICES:

Pakistan Telecommunication Company Limited not only Provides Conventional
telephone facilities, it also offers optical fiber services to the private sector.

The services that PTCL provided to its customers are: telephone connections, prepaid calling
cards, prepayment telephony services, universal access number, voice messaging service.
These services is further divided into many parts.

HR DEPARTMENT
GM

SM
MEDICAL
CENTRAL

SM HR BP
CENTAL

SM HR BP
CENTRAL

SM ADMIN
CENTRAL

SM HR BP
GTR

SM HR BP
FTR

SM HR BP
MTR

SR.DENTA
L
SERGENT

SMO
RTTS

MGR HR
BP

MGR HR
BP

MGR
ADMIN

MGR HR
BP
GTR

MGR
ADMIN
FTR

MGR
ADMIN
MTR

SMO
MTR

SMO
CTO

MGR EFC

MGR
PAYROLL

MGR
SECURITY

MGR HR
BP GTR

MGR HR
BP
FTR

MGR HR
BP
MTR

SMO
GTR

SLMO
MTR

SMO
FTR

SMO
MTR

SLMO
FTR

SLMO
MTR

SLMO
GTR

CULTURE OF PTCL

PTCL has a very strong and corporate culture and HR department depicts its corporate
culture very well.
There is no formal dress code.
Employees must reach and leave the office in time.

RESEARCH PROJECT
Identify factors contributing towards job commitment in PTCL