CURRICULAM VITAE

M.V.Ram Teja
9052612404

Phone

:
Email

mvramteja@gmail.com
Professional Profile:
A resourceful team leader, supervising with 1 year of experience, Backend
Processing, International Call Center, Sales, Customer Service environment.
Broad skill-set encompasses the following disciplines.
Operations / Performance and Productivity Management / Supervision
and Team building / Leadership / Quality coaching.
Career Objective
To obtain a position that will enable me to use my strong
communicational skills, experience and ability to work well with people.
Career Highlights :

Won awards for quality and performance in SSN lead Solutions.

Awarded as most promising employee in Matrix solutions.
Educational Qualification :

Completed Intermediate from Board Of Intermediate,

2009.
Completed SSC from Board of Secondary Education, 2007.

Experience :
Company: Matrix Software solutions, Hyderabad
(June 2011- Dec 2011)
Designation: Customer Service Representative
Reclaim

Duration: 8 Months
Process: UK-PPI

Major Highlights:
Making outbound calls to UK customers as per BT laws of UK.
Detailed explanation of missold PPI and reclaim procedure.
Ensuring complaints/concerns are resolved or escalated to solicitors.

Company: SSN Solutions Pvt.Ltd, Hyderabad

Months (Jan 2012-Mar2013)
Designation: Sr.CSR -Team Lead
Lifestyle survey

Duration: 14
Process: UK-

Major Highlights:
Headed a team of 20 executives making calls to UK as per telemarketing laws
for a lifestyle survey.
Monitor interaction between staff and callers to ensure quality assurance
standards. Take escalated calls and handle irate customers online.
Providing effective feedback, coaching, training, professional development
and corrective action plans. Conducting one on one session with the team
agents.
Preparing the daily shift report and calling summary.
Company: Challa Tech Services Pvt.Ltd, Hyderabad
(May 2013- Dec 2014)
Designation: CCE
Process (E- commerce )

Duration: 18Months
Process: US

Major Highlights:
Building and maintaining relationship with the existing manufacturers.
Acquisition of new client base through open market.
Dealing with the manufacturers through phone and email.
Attending inbound calls and solving their queries.
Effectively managing outbound calls and scheduling new appointments
and calls and making them register on the site.
Technical Skills:

Proficient in Internet and Microsoft Office Suite, e.g., Outlook, PowerPoint,

Excel.
Certified in Diploma In Computer application (DCA)
Have a typing speed of 40wpm.
Hobbies:
Playing Cricket
listening to music
Strengths:

Never give up attitude

Believe in Team Spirit and morale in a team environment

Personal Profile:
Fathers Name

: M.Dattatreya

Date of Birth

: 18th March 1992