ELECTRONIC BANKING

ELECTRONIC BANKING

Bachelor of Commerce
Banking & Insurance
Semester V
(2009-2010)

SUBMITTED
In partial Fulfillment of the requirements for the Award of Degree of
Bachelor of Commerce Banking and Insurance.

By
Heena Devalia
Roll No: 09

Laxmi Charitable Trust

Shri Chinai College Of Commerce & Economics
Old Nagardas Road, Andheri (East). Mumbai-400 069
Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

Laxmi Charitable Trust

Shri Chinai College Of Commerce & Economics
Old Nagardas Road, Andheri (East). Mumbai-400 069

CERTIFICATE
This is to certify that Shri/Miss Heena Devalia of B.Com. Banking
and Insurance Semester V (2009-10) has successfully completed the project on
E-BANKING under the guidance of Prof. Bhavisha Patel.
Course Co-Ordinator

Principal

Project Guide/Internal Examiner

External Examiner

DECLARATION
I Heena Devalia, the student of B.Com. Banking & Insurance Semester V
(2009-10) hereby declare that I have completed the project on E-BANKING.
The information submitted is true and original to the best of my
knowledge.
SIGNATURE OF STUDENT
HEENA DEVALIA
ROLL NO: 09

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

E-BANKING QUESTIONNAIRE
Q.1. What Does It Means...E-Banking...??
E-Banking is electronic banking, that requires a User name and a password, provided
by the bank authorities..Online banking or Internet banking allows customers to conduct
financial transactions on a Investment purchase or sale o Loan applications and transactions,
such as repayments Non-transactional e.g., online statements, check links, co browsing, chat o
Bank statements Financial Institution
A-

Bank to bank....e banking means electronic banking. we can purchase anything using
internet ....Electronic banking Electronic handling of all types of banking business, primarily
over the Internet....In simple word, E Banking is nothing but a means by which u can carry
out u money or bank transaction though the internet in a safe way....E-Banking is a short for
Electronic Banking where all the transaction

Q.2. What Is The Difference Between E-Banking And E-Marketing?

A-

It is different from one another. As the name suggests, internet banking allows or
provides customers the facility to conduct their banking online. Using E- banking , banking
transactions such as payments, transfers well, also referred to as online marketing, Internet
advertising. E-Marketing, is the marketing of products or services over the Internet.

Q.3. How I can have Service of E-Banking? If I have my Current Bank Account in
any of the Bank?
A-

You just need to give a written request in your bank to avail e banking facility.

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

Q.4. What Are Requirements for E-Payment of Tax?

A-

E-Payment of tax is very easy now and for this you have to do following things:-

1. Having a computer with internet connection.

2. Having a bank account with net banking facility in one of the banks.

Q.5. What Is Security In Banking Transaction?

With ATM debit card/ credit card carefully, it is safety for you. You should not tell
your number to anybody either phone or E-mail. In case of doubt, you may go to the Bank
concerned in person and clarify dependent on small firms i.e. mobile banking service
providers with high employee turnover. It is therefore imperative that sensitive customer data,
and security and integrity of transactions are protected
A-

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

E-BANKING SURVEY QUESTIONNAIRE

ON
UNION BANK OF INDIA

START UP QUESTIONS:
Q. How do I arrange access to e-banking?
A.
You need to contact your account manager who will send you some forms to complete and
return or alternatively complete the online forms on our website which will then be forwarded to you
for signature.

Q. How long will it take to set up a connection?

A.
Once you have completed and returned the necessary forms you will be informed of your user
identity and password and provided with a start-up disk, which will permit immediate access.

SERVICE QUESTIONS:
Q. Will the Banks other services still be available if I become a user of e-banking?
A.
All Bank services will also continue to be available through the usual means of
communication, including those accessible through e-banking. At present not all Bank's full range
of services are available through e-banking, but additional services to those currently offered may
become available in the future.

Q. What will e-banking cost me?

A.
At present no set charge for e-banking and there is no intention to raise charges additional to
those for existing business.

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

Q. Will I be able to use the system at any time?

A.
E-banking is be available 24 hours/7days a week. If the system is going to be off-line for
maintenance or other reasons for a significant period of time you will be notified in advance.

Q. What will I do if e-banking is not available due to systems or communications

problems?
A.
In the unlikely event that there is a system problem, or that you are unable to connect to the
internet, the normal means of contacting your account manager i.e. by fax, telephone, etc. will remain
available.

SECURITY QUESTIONS:

Q. Is security effected purely by user ID and password, or are there limitations on the
PCs that can be used?
A.
There are no limitations on the PCs a user can use provided the PCs have the required
specification and run the required version of Microsoft Internet Explorer. Security is built into
e-banking through user Ids, passwords and digital certificates. It is important for customers to
enforce procedures to protect that information.

Q. What will I do if I, or one of my staff, forget their password for e-banking?

A.
In the event that a password is forgotten the individual must contact Bank for it to be
changed. The individual will then be telephoned and asked questions on personal information
previously supplied to Bank in order to verify their identity. They will then be notified of the
password, which must be changed immediately they next sign into e-banking.

new

Q. Can other people see the information I enter in a payment instruction?

A.

No, only the receiver who is receiving the payment can see the information.

Q. Can individual users be given view only permission?

A.

Yes, this is one of the flexible options available to clients.

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

ACKNOWLEDGEMENT

I would like to thank wholeheartedly, my Project Guide Prof.Bhavisha Patel for

helping me continuously and for giving me moral support for preparing this project.
It would be rather unfair on my part for not thanking my college

Shri Chinai

College Of Commerce & Economics, Principal Dr.Malini Johri, Co-Ordinator

Dr.Nishikant Jha for having shown their continuous faith in me.
I am very grateful to and would like to thank my Family and other Professors of my
college for having helped me day in & day out. I am also thankful to my friends for
their continuous help in making the project.

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

INDEX
SR.NO.

TOPICS

PAGE NO.

1.

Executive Summary

2.

Introduction Of E-Banking

3.

Definition Of E-Banking

4.

Overview Of E-Banking

5.

Concept Of E-Banking

6.

Its Importance

7.

Risks Of E-Banking

8.

Benefits Of E-Banking

10

9.

Challenges Of E-Banking

13

10.

Challenges Of E-Banking Revolution

16

11.

Types Of E-Banking

18

12.

Review Of E-Banking Services

20

13.

Electronic Support Services

25

14.

E-Banking Security

31

15.

How E-Banking Can Ease Your Life?

32

16.

Regulatory Tools

35

17.

Electronic Banking In India

37

18.

Current Scenario

38

19.

E-Banking V/S Traditional Banking

39

20.

Banking Customer Survey Report On Payment System

40

21

Survey Analysis

41

22

Union Bank Online Banking

42

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

23

Services Of Union Bank Of India

43

24

Union E-Banking-Retail

45

25

Union E-Banking-Corporate

46

26

Conclusion

47

26

Application Form for Union e-Banking

48

26

E-Banking Questionnaire

49

27

E-Banking Survey Questionnaire

51

28

Bibliography

53

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010

ELECTRONIC BANKING

BIBLIOGRAPHY

www.google.com
www.yahoo.com
www.wikepedia.com
www.unionbankofindia.com

VISITS:
Union Bank Of India (Bhayander Branch)

Shri Chinai College Of Commerce & Eco.

Year: 2009-2010