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Profissional Documentos
Cultura Documentos
PORTO, PORTUGAL
2012
Cuprins
Nowadays, the consensus is that the market is the most important element in the future
economy. For the normal course of business is in desperate need of law and legal ways.
Permanent changes to laws affecting the economy and could distort the economic system.
Division of the ethical is an old problem that mankind has so far not found an answer,
just only alternatives.
A. Equal share for everyone! egalitarian view - all goods would divide equally even the
goods that people dont need.
B. For everyone as needed! Communist opinion -but because the word "necessity" has
several meanings, how can be needed, a luxury good.
C. For everyone by capacity! We look at the ability of people, but, some skills (eg music) is
a special ability and requires no effort.
D. For everyone after the effort! Persisted opinion. Making activity with effort; only does
not take into account that is performing the load on the capacity usually remains
submerged.
E. For everyone by the achievements! liberal view. We analyze the result, to divide the
property, but the result need ability and effort. But you can not take this statement as a
basis for the sick, the disabled, children, elders because they can not perform work
activities.
F. For everyone relative to the contribution at the common good.
G. For everyone properly! social opinion. To take care of the weak, but in the same time to
meantime development for others.
3. Business behavior
A. Showing respect!
Respect is defined as a high consideration for an elder or a superior. In the business world
its need to know how to show respect to the visitors from abroad too. We must learn how to do
this, and do it in the early career and continue to practice it, till becomes to deserve this respect
from the others!
When someone enter in the office, people in management and any current employee
from the office should stand up and welcome respectful the person. When a visitor arrives,
company people present there, shall rise, like this the visitor feels welcomed and honored.
A2. The place where you should seat .
A young manager must learn when and where to sit. There is an unwritten protocol of
where and when people should seat. The younger must sit just after the elders show them where
to sit or to be placed before the oldest. Once the older person or the superior show to the young
man to sit, he must immediately go to that place and say out loud "thank you". It is ridiculous
that people stand in a room wondering where to sit. So who will chair the meeting must indicate
the exact location of each round the table at that meeting , and the host must indicate the place to
sit in the living room.
B. The art of making presentations
The most important thing about how to make presentations is that you must do it, even if
you remember or not the correct procedure. Make presentations is one of the most important
obligations of the business world and yet very few people know how to do it. Make presentations
correctly is only a matter of pure logic:
present to the elder the younger
present an member of your company to a member of another company
present an informal to an official
present a young directory to a higher director
introduce an employee to a client
Usually presentations are given and explanations about the persons, such as:
"Mr. Timothy, I would like to introduce my daughter Simona. He is Mr. Timothy, our president."
B2.How you say hello to the others.
How to get acquainted with other people - how our voice and body react - shows what
kind of persons we are. If you take an interest when you know, showing good manners, they will
answer you in the same way. (We must remember that we will never have the opportunity to
produce what is called the first impression!)
When someone is presented to you and you're sitting on a chair and you dont get up
shows to that person that you dont want to be disturbed, even if is not like this. Your body
language shows lack of interest.
Generalities: Any private business meeting is the subtext which can attract potential
customers. In the business world we can have fun for the following reasons:
- want or need someone to reward hospitality
- realize that is an opportunity to "know" someone
- there are services for which to thanks and services that we request
- there is a reason to celebrate
- a person, a group or an institution deserves to be rewarded
- we need more new contracts to do more business
- want to develop our image and corporate citizenship in our community
Entertainment is a powerful tool for business but need to be handled with care. Success
requires planning, efficient and effective staff, creative spirit and above all a careful attitude to
the guests. Careful attitude is hosting a business lunch to treat isolated guest with the same
attention you would give it to an important dignitary. This attitude makes careful to inform the
host about the most important detail in all aspects, from how the stamped are envelopes with
invitations to the presence of the towels for the guests in the restrooms for the night party.
D1. How to entertain them?
The most popular form of entertainment business is based is the face to face contact, a
small group involving invitations to breakfast, lunch or a drink after work.
An executive must be willing to be known as someone who has style. That means he knows how
to extend invitations and where to have fun.
Some options or ways to entertain anyone:
- breakfast in a restaurant or a cafe nearby
- having a meal together in the office
- Lunch in a modest restaurant nearby
- serving a drink after work
- you are really close to someone and his family can give him an invitation for the whole family
in your home or in an activity that concerns the whole family
- an invitation to the executive and his family to spend the weekend with you (at home or at a
picnic)
How to have fun are generally based on:
time available
resources available
the price of what we do
importance of your objectives in business in connection with the person you want to have fun
E. Art of conversation. Important skills for conversation.
Generalities: we can not really talk about effective presence without a cultivated voice.
The way you communicate with others is almost as important as the context of your message.
A letter must be written using appropriate words and a special calligraphy, on good quality
paper.
A conversation is conducted using the words chosen, with a pleasant voice and
modulation suitable for the situation. The way you make verbal communication is an important
part of your image and presence. You can have an exceptional IQ but still not be able to
successfully expose your ideas before your peers or in a conference room .A transmission of
your message, successful, even if you hold a speech or try to persuade someone in front of you,
depends on:
a good vocal timbre
careful use of vocabulary
your body language
a rational thinking
E1. A Good voice which corresponding to the professional status of a person from the
executive compartment:
does not have a specific accent (could be from anywhere in the country)
is strong, denoting authority
reflects a correct breathing
has a low intensity, comfortable to say almost everything, making it seem very confident in
what he says
has a warm tone excited, especially when you feel excited about something
seems lively
is distinct
is comprehensible to the speaker pronounced correctly
has a good inflection that changes from time to time so as not to seem monotonous
a voice cultivated crops involves a vocabulary
appropriate language of gestures is part of a spelling
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Most of those who answered to the questions are part of the departments that are responsible for
developing and implementing ethics strategies.
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