Office of Chief General Manager Telecom

Haryana Telecom Circle

107- Mahatma Gandhi Marg. Ambala Cantt -133001
E-mail: ftthreport@gmail.com
To
All SSA Heads
Haryana Telecom Circle.
NO:- Engg/HR/CGMT/FTTH/Eqpt/2014-15/64

Dated: 02/07/2014

Sub: FTTH Operation and Maintenance manual-reg.

Kindly find enclosed herewith FTTH operation and maintenance manual version 1.0, released
by BB-NW Circle. The manual is also available on www.intranet.bsnl.co.in.

DA: As above.

O&M Manual v1.0

FTTH
Fibre to the Home
Fibre to the Home is the solution provided by BSNL for its
customers to access High Speed Internet. This solution is
getting implemented through the fibre installed in the
country to provide Better Services to the Customers.

Broadband Networks, Bharat Sanchar Nigam Limited.

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Table of Contents:
General

Introduction

..

Network elements 5
Provisioning flow

..7

Services offered on FTTH..8

Configuration of services..9
Report

Generation..

Type of complaints.
Help desk .
Escalation Matrix

14

Provisioning Flow chart .................................................................. 15

Fault Maintenance Flow................................................................ 16
Equipment Details of OLT/ ONT/ RPR switches........(Annexures).....

Broadband Networks, Bharat Sanchar Nigam Limited.

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General:
Fibre to the Home (FTTH) is a unique technology being deployed by BSNL for
the first time in India. The fibre connectivity having unlimited bandwidth and state of
the art technology provides fixed access platform to deliver the high speed
broadband from 256 Kbps to 100 Mbps, IPTV having different type of contents like
HDTV and future coming 3D TV and range of voice telephony services.
It provides a comprehensive solution for the IP leased line, internet, Closed
User Group (CUG), MPLS-VPN, VoIP, video conferencing, video calls etc whatever the
services available on the internet platform, bandwidth on demand can be delivered
by this connectivity to the without changing the access fibre and home device.
Customer will get a CPE called Home Optical Network Termination (HONT) consist of
4X100 Mpbs Ethernet ports and 2 normal telephone ports. Each 100 Mbps ports will
provide broadband, IPTVs, IP Video call and leased line etc as required by the
customers. Customer will get power back unit having full load backup of four hours
and normal backup of three days. This power backup will be AC input and connecting
to the HONT on 12V DC.

Introduction:
FTTH is a relatively new and fast growing method for providing
higher bandwidth broadband telecommunication system based on fiber
optic cables and associated optical electronics for delivery of multiple
advanced services such as telephone, broadband internet and television
to homes and business using GPON technology.
1. Advantages over Copper:
2. High speed up to 2.4Gbps
3. Covers long distance, more than 20 KMs.
4. optical Split Feature minimizes Fiber deployment in local loops.
5. Supports triple play services plus RF overlay

Broadband Networks, Bharat Sanchar Nigam Limited.

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6. Preferred by global big carriers

Broadband Networks, Bharat Sanchar Nigam Limited.

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FTTH is provided through 2 technologies:

GPON Gigabit Passive Optical Network
GEPON Gigabit Ethernet Passive Optical Network
A passive optical network (PON) is a point-to-multipoint, fiber to the
premises network architecture in which unpowered optical splitters are
used to enable a single optical fiber to serve multiple premises.
A PON consists of an optical line terminal (OLT) at the service
provider's central office and a number of optical network units (ONU)
/optical line terminals(ONT) near end users.
GPON (Gigabit Optical Passive Optical Network ITU-T G.984) is a
point-to-multipoint connectivity technology based on Ethernet + ATM and
supporting all FTTx architectures. GPON is now available giving 2.5
Gbps Downstream and 1.25 Gbps Upstream predominantly. 10Gbps
version is also available.
GEPON ( Gigabit Ethernet Passive Optical Network IEEE 802.3ah)
is a point-to-multipoint connectivity technology based on Ethernet and
supporting all FTTx architectures. EPON is now available as GEPON
version: Symmetrical bi-directional 1 Gbps. & 10 Gbps.

Broadband Networks, Bharat Sanchar Nigam Limited.

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Comparison of GPON and GEPON:

P2MP
GPON

EPON

ITU.T
Standard
organization

IEEE

Rate

2.488G/1.244G

1.25G/1.25G

Split ratio

1:64 - 1:128

1:16 - 1:32

Carried
service

ATM, Ethernet, TDM

Ethernet

Bandwidth
efficiency

92%

72%

QOS

Very good

Good,

DBA

including Ethernet, TDM, ATM

Standard format

only Ethernet
Self-defined
vendors

OAM

ITU-T G.984 (Strong)

Ethernet
OAM
(Weak, Extended by
vendors)

Technology

by

Vendor

GPON

Sterlite,Alphion,NSN

GEPON

UTStarcom, Teracom

Broadband Networks, Bharat Sanchar Nigam Limited.

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Network diagram:

Network elements:
OLT Optical Line terminal, at service provider end
ONT/ONU Optical Network Terminal/Optical Network Unit(CPE)
Splitter Passive optical splitter
RPR BSNL RPR/ GPON RPR/LAN Switch
BNG Broadband network gateway
`
Broadband Networks, Bharat Sanchar Nigam Limited.

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BSNL will extend fibre from its nearest Central Office (CO) location
directly or through franchisee and install HONT and battery backup at
the customers identified locations. The services such as Voice,
Broadband, IPTV etc. will be enabled as per the customers request
plans for the same.

Broadband Networks, Bharat Sanchar Nigam Limited.

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FTTH can be used to provide Basic internet Access Service controlled

and uncontrolled from 256Kbps to 1000Mbps which acts as the Highway
for various applications and services as given below:

TV over IP Service (MPEG2).

Video on Demand (VoD)(MPEG4) play like VCR
Audio on Demand Service
Bandwidth on Demand (User and or service configurable)
Remote Education
Point to Point and Point to Multi Point Video Conferencing, virtual
classroom
Voice and Video Telephony over IP: Connection under control of
centrally located soft switches
Interactive Gaming
VPN on broadband
Dial up VPN Service
Virtual Private LAN Service (VPLS)

Broadband Networks, Bharat Sanchar Nigam Limited.

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Overall GPON data transmission approach:

Broadband Networks, Bharat Sanchar Nigam Limited.

Page
10

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 10

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 10

FTTH User Provisioning flow:

1. Customer approaches CSC and fills the application form.
2. Generation of advice note with initial charge as per tariff through
DOT-Soft.
3. Advice note goes to the Node-In-Charge and the connection is
provisioned in P3 Portal.
4. Necessary configuration in ONT and OLT are completed by NodeIn-Charge with the help of FTTH/ Multiplay/ MPLS NOC Bangalore.
5. Field unit will extend the connection to the customer.
6. Now the customer can access the service.
7. Advice note will be completed in DOT-Soft.
The status of the created User can be checked in Track order under
FTTH-Broadband using portal order ID or Telephone number or
service user ID.
All the modifications (Plan change, Suspension, Reactivation, Static IP
Addition and closure) can be done from Data portal under FTTHBroadband modifications.

Services offered by BSNL on FTTH:

1.
2.
3.
4.
5.
6.
7.

HSI
IPTV
VoIP
ILL
NME VPN over FTTH
3G Back Haul Connectivity
MPLS VPN

Broadband Networks, Bharat Sanchar Nigam Limited.

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Service Provisioning:
OLT installation and uplink connectivity will be done locally.
Multiplay team will do necessary configurations in BSNL RPR &BNG
and provide OLT IP and Outer VLAN.
If OLT is connected to GPON RPR or GPON LAN switch, required
configurations will be done by FTTH team-NOC or locally.
The required configurations for service and EMS connectivity in OLT
will be done by Local FTTH team.
Service configuration in ONT is done locally or by FTTH team,NOC.

HSI service configuration:

Configure HSI VLAN (128 to 449) in Ethernet port of ONT.
Tag or pass the VIan in Uplink port and PON port of OLT depending on
Vendor.
All the HSI VLANs should be passed in BNG and RPR.

2.IPTV configuration:
Configure IPTV multicast VLAN 1805/1806 in BNG.
Configure multicast and unicast VLANs in RPR.
Pass both multicast and Unicast VLANs in Uplink and downlink ports of
OLT.
Configure unicast VLAN in Ethernet port of ONT.
Required settings in set up box will be done locally by IPTV vendors.

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 12

3.VoIP:

Configure VoIP IP pool and VoIP multicast VLAN 1820/1821 in BNG.

DHCP will be enabled for VoIP on request.
Pass the VoIP VLAN in the required ports of RPR.
Pass the VoIP VLAN in Uplink and Downlink ports of OLT.
Configure VoIP VLAN in telephone port of ONT.
If DHCP is not enabled, VOIP and SIP configurations will be done in ONT.
If DHCP is enabled, only SIP configurations have to be done. VoIP IP will
be assigned automatically.

NME VPN:
The required VLAN will be configured in OLT Uplink and Downlink Port.
Service VLAN will be configured in Ethernet port of ONT.
Required VLANs should be passed in BNG and RPR ports.

ILL:

ILL IP pool will be assigned by Noida team.

Multiplay team will configure IP pool in BNG and provide ILL VLAN.
MPLS team will do necessary configurations in PE router.
ILL VLAN should be passed in required Ports of RPR.
ILL VLAN is to be passed in Uplink and Downlink ports of OLT.
Configure ILL VLAN in Ethernet port of ONT.
Bandwidth restriction can be done in ONT or OLT.

3G BTS Backhaul connectivity:

Backhaul connectivity through FTTH is given in 2 ways.
1. OLT uplink will be connected to RPR, which in turn connects to RNC network.
2. OLT Uplink is connected to STM ring, which in turn connects to RNC
network.
In 1st scenario the standard VLAN 4085 will be passed in RPR Port.
OLT uplink and Downlink port will be configured with 4085 VLAN.

Broadband Networks, Bharat Sanchar Nigam Limited.

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 ONT Ethernet port is to be configured with 4085 and Bandwidth (50mb)

restriction will be done at OLT or ONT level.

MPLS VPN:
Get the LAN pool and VLAN from Multiplay VPN team.
Multiplay and MPLS teams will do the necessary configurations in BNG,
RPR and PE router.
Given VLAN should be passed in Uplink and downlink ports of OLT.
Configure the VLAN in Ethernet port of ONT.
Bandwidth restriction will be done in ONT or OLT.

O&M manual for Sterlite,Alphion,NSN and Teracom are attached.

FTTH Customer Billing:

P3- Bangalore will generate Circle, SSA wise Billing feed file every month
and upload in Data Portal.

DOT-Soft will generate bill based on the Billing feed file.

Revenue collection is as per the bill generated.

Report Generation:
Daily Reports can be taken from MIS Reports of Data Portal by Node-INCharge.
For FTTH daily report go to the link FTTH Subscribers based on Circle
Plan Wise Report under FTTH Reports.
Drill down and filter the parameters as per requirement.
Broadband Networks, Bharat Sanchar Nigam Limited.

Page 14

 FTTH monthly Revenue report will be taken from MIS Reports

Go to the link FTTH Revenue Report under FTTH Reports.

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 15

Type of Complaints

Serial
Number
1
2
3

Nature of Complaint

Service Configuration

Configuration Issues

Secondary
Static
Addition/modification
Speed Issues

User Provisioning
Modification Issues in Portal
Connectivity issues different Errors

Broadband Networks, Bharat Sanchar Nigam Limited.

Team Responsible
FTTH team
FTTH and Portal Team
FTTH and Local BSNL
Team
FTTH , Multiplay and
MPLS Teams
FTTH , Multiplay and
MPLS Teams
IP FTTH and O&M Team
FTTH , Multiplay and
MPLS Bandwidth Team

Page 16

Helpdesk
Bangalore FTTH Team
FTTH Cell:

ftthbb@gmail.com

080-22028885

JTO :

ftthbb@gmail.com

080-22028885

SDE:

veena.raj.av@gmail.com

9449958122

DE:

bbnw3esp@gmail.com

9482419603

Addl GM:

bpbraj@gmail.com

9448010280

GM :

buddhan.gmnoc@gmail.com

9448010361

FTTH Cell: ftthbb@gmail.com

080-22028885

JTO:

080-25808899/

Multiplay Team

bsnlbbmpnoc@gmail.com

25808877
SDE:

roshnagiyaz@gmail.com

- 9449855306

DE:

aswathk12@gmail.com

9481885512

DGM:

vvwarlu.bbnoc@gmail.com

9448010280

GM :

buddhan.gmnoc@gmail.com

9448010361

MPLS Team

mplsnms@gmail.com

- 080-25808830

Bandwidth Team

bm@bsnl.co.in

- 011-23326261

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 17

ESCALATION MATRIX
Escalation
48HRS

>

Check in Easy LDAP, not able

to resolve mail to FTTH Team
SDE(FTTH) /DE(P3)
(NOC)
ftthbb@gmail.com
080-22028885

DGM
BBNW
GM(BBNW)

wimaxservices@gmail.com SDE(Portal)/DE(Portal)
080-22028884
copy
to
SDE(FTTH) /DE(P3)
ftthbb@gmail.com

DGM
BBNW
GM(BBNW)

ftthbilling@gmail.com

SDE(Billing)/DE(Billing)

DGM
BBNW
GM(BBNW)

SDE(FTTH) /DE(P3)

DGM
BBNW
GM(BBNW)

Contact Information
Authentication Issues

Speed and Browsing

Issues
Portal
issues
-Modification issues

Escalation > 24HRS

FTTH Billing issues

Sterlite

Alphion

OLT/GPON
LAN
UTStarcom
Switch/RPR issues

NSN

Teracom

ITI-Orckit

tushar.fatangare@gmail.com
copy to ftthbb@gmail.com
080-22028885
boopalanc@gmail.com
to ftthbb@gmail.com
22028885

copy
080-

sakthimanigandan@gmail.com
copy to ftthbb@gmail.com
080-22028885
sutapa.dutta@nsn.com
to ftthbb@gmail.com
22028885

copy
080-

ankur.sharma919@gmail.com
copy to ftthbb@gmail.com
080-22028885
mohanan@orckit.com
to ftthbb@gmail.com
22028885

SDE(FTTH)- veena.raj.av@gmail.com

copy
080-

DE(FTTH) - bbnw3esp@gmail.com

SDE(portal)- bspadasalagi@gmail.com DE(portal) - meenalochanis@gmail.com

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 18

SDE(Billing) - devendra310@gmail.com DE(Billing) - hpnandakumar@gmail.com

DGM(BBNW) - bpbraj@gmail.com

GM(BBNW) buddhan.gmnoc@gmail.com

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 19

Provisioning Flow

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 20

Start

Customer approaches CSC and fills

the application form approaches CSC
and fills the application form

Generation of advice note with initial

charge as per tariff through DOT-Soft.

Advice note goes to the Node-In-Charge and

the connection is provisioned in P3 Portal

Necessary configuration in ONT and OLT are

completed by Node-In-Charge with the help of
FTTH/ Multiplay/ MPLS NOC Bangalore

Field unit will extend the connection

to the customer

Now the customer can access the

service

Advice note will be completed

in DOT-Soft

END

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 21

Fault Maintenance Flow

Start

Customer contacts local exchange

for connectivity issues.

YES

If Exchange

NO

people able
to resolve .

Exchange people
contact NIB team

IF NIB team

YES

able to resolve
the issue.

NO

Contact FTTH team for

Contact FTTH(NOC)
Team for
Authentication/speed/
Browsing
issue.ftthbb@gmail.com
080-22028885.

Contact Portal
Team(NOC) for
Modification Issues in
Portal.wimaxservices
@gmail.com 08022028884.

OLT/ONT/GPON RPR/LAN
Switch Configuration Issues
. Contact Multiplay NOC
Team for BSNL
OCLAN/RPR/BNG issuesbsnlbbmpnoc@gmail.com

Contact FTTH
billing team(NOC)
for FTTH
usage/biiling
issues.ftthbilling@
gmail.com.

08022028877/220288899.

Required modifications will

be done by concerned team
and issue will be resolved.

END

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 22

Notes & Annexures

Broadband Networks, Bharat Sanchar Nigam Limited.

Page 23