Health, Safety &

Environment
Management
System

Manual

Issue 6
18 January 2010

Balfour Beatty plc

Group Head Office
130 Wilton Road
London SW1V 1LQ
Tel +44 (0) 20 7216 6800
zeroharm@balfourbeatty.com

EXPECTATIONS FOR
MANAGING
HEALTH & SAFETY

www.balfourbeatty.com

ISSUE 2, AUGUST 2009

LEAD

REVIEW

ZERO HARM
2012 VISION

CREATE POLICY

2012 VISION
Sets out what we want to achieve, and why.

HEALTH & SAFETY POLICY

States our commitment and approach to health and safety.
Defines responsibilities and requirements.

EXPECTATIONS FOR MANAGING

HEALTH & SAFETY

STANDARDS
Define the mandatory Group minimum standards to be achieved
worldwide. Compliance with all national legal and regulatory
requirements is also mandatory.

GUIDANCE

OPERATING COMPANY

Shares excellent practice to encourage consistency of approach

and continual improvement across the Group.

BALFOUR BEATTY PLC

Provides framework and requirements for managing

health and safety.

MONITOR & AUDIT

ORGANISE FOR
HEALTH & SAFETY

HEALTH & SAFETY POLICY

H&S MANAGEMENT SYSTEM,

PROCESSES & PROCEDURES

Documenting Health & Safety

PLAN &
IMPLEMENT
ASSESS RISKS

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At Balfour Beatty we share a set of values and principles that apply to all
our businesses and people across the world. These set the context for our
approach to health and safety. Now we have set ourselves a major new
challenge: to achieve Zero Harm across all our businesses by 2012.
What does this mean, and where will we begin to see differences in our
expectations and requirements?

MOVING TOWARDS

While Operating Companies will continue to work in a devolved manner,

from now on they will increasingly be expected to account for, and
measure, their progress towards the achievement of Zero Harm.

ZERO HARM

This document sets out the Balfour Beatty framework for managing health
and safety, and the minimum requirements that every part of Balfour Beatty
must meet.

But achieving Zero Harm will require more than this: at the heart of Zero
Harm is the commitment to eliminate the risk of serious harm.
As we move closer to our goal and learn more about what it will take for
each business to deliver Zero Harm, we shall also need to raise the bar on
the Expectations for Managing Health and Safety that we must all meet.
These Expectations form part of a common set of standards against which
we can measure our progress. They will therefore be reviewed, updated
and re-issued when appropriate.
The overarching expectation here is that from the moment of their issue we
will all look to exceed the published minimum requirements.
From now on, the only way is towards zero!

ZERO HARM by 2012

Zero Harm is defined as:

Zero fatalities
Zero permanently disabling injuries
Zero injuries to members of the public
Zero long term harm to health
AFR <0.1, while aiming for Zero AFR.

Sally Brearley
Director Safety, Health & Environment
Balfour Beatty plc
August 2009

LEAD
REVIEW
Page 16
To maintain everyone on the path
towards Zero Harm, we regularly
review our progress, our performance
and the effectiveness of our
arrangements

MONITOR & AUDIT

Page 14
We proactively seek out and
embed excellence, we encourage
our people, we learn from near
misses and incidents, we use
audit and inspection to drive
improvement, and we measure
and monitor our progress

Page 8
Our leadership of health and safety,
from the Board and all our people, is
visible, tangible and felt by everyone
who comes into contact with us

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CREATE POLICY
Page 8
Our commitment to the highest
standards of health and safety is
reflected in our policies and practices

MANAGEMENT FRAMEWORK FOR

HEALTH AND SAFETY
ORGANISE FOR
HEALTH & SAFETY
Page 9
We are organised at both
Group and Operating Company
level to foster excellence in
managing and promoting
health and safety

The framework assists us to drive towards the

highest standards, share excellence and best
practice, and improve and move forward together.
It contains the essential elements for leading and
managing health and safety successfully.

PLAN & IMPLEMENT

Page 12
In undertaking all our work, we adopt
robust processes and are alert to new
risks, late changes, and deviations
from the plan at all times

ASSESS RISKS
Page 10
Our approach is underpinned by
meticulous planning, systematic
appraisal of the risks from our activities,
a constant search for ways to avoid or
eliminate risks, and the rigorous
application of risk reduction measures

ABOUT THIS FRAMEWORK

SCOPE OF APPLICATION AND DEFINITIONS
GROUP CONTEXT FOR HEALTH & SAFETY

Page 4
Page 5
Page 6

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ABOUT THIS FRAMEWORK

The purpose of this document is to set out the arrangements and approach within Balfour Beatty
for managing health and safety.

SCOPE OF APPLICATION

This framework contains the essential elements for leading and managing health and safety
successfully. It defines what must be achieved. It does not prescribe the detail of how, as this will
vary across our businesses depending on their activities, customers, risks, local regulatory
environment and other factors.

The requirements contained in this document apply to

all Operating Companies and to all joint ventures,
partnerships and associated companies in which we
have a controlling interest or where, with the agreement
of our partners, the Zero Harm vision and these
Expectations are adopted.

The framework assists us to drive towards the highest standards, share excellence and best
practice, and improve and move forward together.
Supporting this framework are Balfour Beatty Standards and Guidance documents, which present
more detailed subject-oriented requirements for our businesses.
Standards are agreed by all businesses, and define minimum mandatory requirements. They
embody lessons from accidents and evolving best practice.
Standards and Guidance documents also point to better ways of doing things. They act as
signposts to Zero Harm since a key element of our journey will be to make todays excellent
practice tomorrows norm.

Newly acquired companies are expected rapidly to move

towards meeting these requirements.
In all business partnerships we seek partners whose
commitment to health and safety aligns with our Zero
Harm vision.
Where we are minority partners, we endeavour to
establish equivalent arrangements and standards.

DEFINITIONS
Throughout this document, the following terms are used:

LEAD

REVIEW

CREATE POLICY

Organisation is used to refer to all Balfour Beatty

Operating Companies and all joint ventures, partnerships
and associated companies in which Balfour Beatty has a
controlling interest or where, with the agreement of our
partners, the Zero Harm vision and the Expectations are
adopted.

ZERO HARM
2012 VISION
2012 VISION
Sets out what we want to achieve, and why.

HEALTH & SAFETY POLICY

States our commitment and approach to health and safety.
Defines responsibilities and requirements.

Group Head office of Balfour Beatty plc

H&S

EXPECTATIONS FOR MANAGING

HEALTH & SAFETY

Health and Safety

Safety Health and Environment

MD

Managing Director

CEO

Chief Executive Officer

MONITOR & AUDIT

PLAN & IMPLEMENT

STANDARDS

JV

Joint Venture

must

indicates a mandatory minimum requirement

ASSESS RISKS

should indicates a recommended good practice

Define the mandatory Group minimum standards to be achieved

worldwide. Compliance with all national legal and regulatory
requirements is also mandatory.

GUIDANCE
Shares excellent practice to encourage consistency of approach
and continual improvement across the Group.

OPERATING COMPANY

ORGANISE FOR
HEALTH & SAFETY

BALFOUR BEATTY PLC

SHE

Provides framework and requirements for managing

health and safety.

HEALTH & SAFETY POLICY

H&S MANAGEMENT SYSTEM,

PROCESSES & PROCEDURES

Documenting Health & Safety

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BALFOUR BEATTY PLC

THE GROUP CONTEXT FOR HEALTH & SAFETY

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HEALTH AND SAFETY FORUMS

Health and Safety Forums are convened and chaired by Group MDs, and members include
Operating Company MDs and SHE representatives. The primary role of the H&S Forums is to
share good practice and promote excellence to achieve Zero Harm.

THE BOARD OF BALFOUR BEATTY PLC

Additionally they may:
The Board provides leadership and oversight of health and safety, confirms policy and reviews
performance.

review performance
prompt new safety initiatives
highlight lessons and concerns
formulate and recommend new policy.

At each Board meeting, directors receive and consider a report on health and safety, prepared by
the Group SHE Director.

The Board conducts an annual review of health and safety, to:

THE GROUP SHE TEAM

endorse the vision for H&S and the strategy for achieving it
review performance, trends and progress
review the effectiveness of the arrangements for managing H&S
review specific incidents and actions taken to prevent recurrence.

The Board holds the Chief Executive accountable for health and safety throughout Balfour Beatty.
He discharges this responsibility through the arrangements set out in this document. He holds
Group MDs accountable for health and safety within the businesses that report to them. Group
MDs provide leadership and oversight of health and safety in their businesses and cascade
responsibility to Operating Company MDs, then down the line management chain.
A review, chaired by the Chief Executive or relevant Group MD, is conducted for all fatalities and
selected serious incidents, to ensure that lessons are learnt and transferred across the business.

The Group MD, SHE Director and the SHE team will:
support and guide Operating Companies on their Zero Harm journeys
develop, consult and issue Policy, Standards, Guidance and information
actively seek out best practice and lessons from incidents, and progressively build these into
our Expectations and Standards
encourage excellence in H&S, and share innovative and best practices
identify and advise Operating Companies on selected issues or areas of concern
monitor and report on H&S performance
report on the audit and assurance arrangements in place in Operating Companies, and on
their findings
conduct a formal review of every Operating Company annually.

BUSINESS PRACTICES COMMITTEE

The Business Practices Committee is a sub-committee of the Board, chaired by a Non-Executive
Director of Balfour Beatty plc.
The committee meets at least three times a year to monitor and review, on behalf of the Board:
the core business principles and commitments in respect of H&S
the policies and performance relating to H&S and how compliance is ensured across
the Organisation.
It is authorised to seek information from any employee and to obtain independent advice.

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1.1

LEAD

ORGANISE FOR HEALTH & SAFETY

Balfour Beattys vision of Zero Harm encompasses everyone directly involved in our operations:

The Managing Director or CEO of every Organisation is responsible for providing strong
leadership on health and safety. He or she is also responsible for the implementation and
performance of the Organisations health and safety management system, and for ensuring
legal compliance.

3.1

Every Organisation must nominate a director or senior vice president to champion health and
safety at senior level within the Organisation. This director may advise, co-ordinate, develop
policy and oversee implementation of the health and safety management system. However, this
role in no way diminishes each line managers responsibility and accountability for health and
safety within his or her area.

3.2

Every Organisation must appoint a competent person to co-ordinate the overall implementation of
the Organisations health and safety management system. This person must have access to the
most senior person within the Organisation.

3.3

Every Organisation must document and communicate individual roles, responsibilities and
authorities for the health and safety management system. It must provide adequate resources.

3.4

Where in-house expertise is not available on a relevant health and safety issue, the Organisation
must establish access to a source of competent advice.

3.5

1.2

involve their customers, sub-contractors, suppliers and partners in the journey to Zero Harm
seek their voluntary support in promoting Zero Harm
develop with them innovative solutions to eliminate and reduce H&S risks
share and progressively seek adoption of innovative and best practice.

1.3

We expect all our managers to be leaders in health and safety. They should promote excellence in
H&S, provide a visible role model for others to follow, participate in H&S management processes
and encourage worker involvement.

1.4

All individuals have a proactive role to play in ensuring health and safety. Organisations will
provide information, training, equipment and systems to enable people to understand their role,
and to work safely and healthily. We encourage everyone to become involved in continuously
improving health and safety.
Ultimately, health and safety are line management responsibilities: line managers are accountable
for safety and health within their sphere of control.

CREATE POLICY

2
2.1

2.2

Every Organisation must prepare and document a health and safety policy to communicate their
commitment to health and safety, and their arrangements and responsibilities for implementation.
This must be consistent with the Balfour Beatty health and safety policy.
The policy must include:

all employees
all those who work with us as sub-contractors, customers or partners
members of the public, neighbours and third parties who may be affected by our activities
those who use and work in the assets we own, build, operate and maintain.

We expect all Organisations to strive for H&S excellence and for sector leadership in H&S.
To this end, we expect all Organisations to:

1.5

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a clear statement of overall health and safety objectives, with reference to Zero Harm
a commitment to the prevention of work related injuries and illnesses
a commitment to continual improvement
a commitment to compliance with all applicable legislation, Balfour Beatty Standards (both
Group and Operating Company) and accepted industry standards.

2.3

The policy must be approved and signed by the head of the Organisation.

2.4

The policy must be communicated across the Organisation.

2.5

The policy must be reviewed annually and revised where necessary to ensure that it remains
relevant and appropriate to the Organisation.

EXTERNAL JOINT VENTURE PROJECTS AND ALLIANCES

The governance of JV projects, alliances and other partnering arrangements requires particular
attention. Operating Companies must specify explicitly how their health and safety requirements
and processes will be achieved when operating in joint venture with third parties (including the
case where the Operating Company is a minority partner).

3.6

The Operating Companys representative on the JV Board must ensure that the Operating
Companys H&S ambitions and requirements are achieved in the JV/Alliance, and must be held
accountable for this.

3.7

In every JV project, all JV partners must agree on:

3.8

the H&S management systems to be adopted

the arrangements for reporting
the arrangements for H&S auditing, and the feedback of audit results to the JV partners.
INTERNAL JOINT VENTURE PROJECTS
In every JV project between Balfour Beatty businesses, all JV partners must agree on:

3.9

the lead Operating Company or business

the H&S management systems to be adopted
the arrangements for reporting to Group
the arrangements for H&S auditing, and the feedback of audit results to the JV partners.

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ASSESS RISKS

4
4.1

4.2

Every Organisation must identify the hazards arising from its activities, and must assess the
potential risks to health and safety. This is an essential and fundamental requirement.
As an element of its journey to Zero Harm, every Organisation must develop and implement a
programme for progressive elimination of the risk of fatality or serious harm.
This must include identification of the most significant H&S risks, planning, research and
innovation to avoid or reduce risk, recording of required risk controls, and periodic review.
Organisations should take full advantage of new technology, new methods, practices and
materials to avoid risk and be prepared to challenge traditional working practices.

4.3

The assessment of risk must take into account:

work related risks to employees, other workers, contractors, visitors, neighbours and
members of the public
routine and non-routine activities
foreseeable emergencies.

4.4

Risk assessment methods should be proportionate to the risk: simple checklists and workshops
may be sufficient for routine activities. Complex, novel or sensitive risks may require more
sophisticated risk assessment methods, including appropriate use of formal tools, such as:

Planned risk reduction measures must be communicated appropriately to those who need to
know. Method statements and work procedures must be simple to understand and should be
written from the perspective of the person undertaking the task.

4.12

Planned risk reduction measures must be stringently executed. If a deviation from the plan
becomes necessary, then the Risk Assessment must be revisited and risk controls reassessed.

4.13

DESIGN AND RISK ASSESSMENT

Where an Organisation manages the design process or has a responsibility for design, it must
have robust arrangements to ensure that:

4.14

the design is undertaken by a competent person or organisation

appropriate checks of the design are undertaken
H&S risks are appropriately assessed and addressed for all lifecycle phases: construction,
testing and commissioning, operation, maintenance, decommissioning and demolition/disposal.
removal or avoidance of H&S risks is a key objective of the design.
MANAGEMENT OF CHANGE
Health and safety risk assessment must form an integral part of the Organisations management of
change. Potential health and safety impacts arising from acquisitions, divestments, growth, rapid
recruitment, new business activities and regional expansion should be considered appropriately.

4.15

ACQUISITIONS
HAZID or HAZOP (Hazard Identification or Hazard & Operability Study)
Failure Modes and Effects Analysis
Fault Tree and Event Tree Analysis.
4.5

Those leading formal risk assessment methods must be trained and competent in these
techniques.

4.6

Hazardous operations must be subject to a specific Risk Assessment or Job Hazard Analysis and
appropriate risk controls.

4.7

Where generic risk assessments are undertaken for common work activities, these must be
reviewed for the specific task in hand, and any additional control measures identified and
adopted.

4.8

Every Organisation must ensure that its sub-contractors have assessed H&S risks appropriately
and planned adequate risk control measures.

When integrating an acquisition into a business, the integration plan must consider how health
and safety is led and managed. An early assessment against these Expectations must be
conducted, preferably commencing during due diligence. A plan must be prepared to achieve
alignment within a reasonable timescale, normally one year. Where necessary, alternative
timescales for alignment must be agreed with the relevant Group MD.

4.16

PLANNING RISK CONTROL

10

4.9

Every Organisation must plan to eliminate or to control effectively any significant health and
safety risks identified.

4.10

In planning risk control, the first priority must be to avoid putting people at risk, preferably by
removing the hazards altogether, or removing people from the hazards.

4.11

Any residual risk must be controlled effectively, including both prevention (reducing likelihood)
and mitigation (reducing consequences).

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PLAN AND IMPLEMENT

Every Organisation must ensure that all workers are given relevant health and safety training and
information, which is appropriate to their responsibilities, abilities, literacy, language skills and the
risks associated with their work. Such training must include emergency preparedness.

5.10

Health and safety training requirements must be assessed periodically, to ensure that each
individual or group is competent to perform their role. Delivery of training must be planned.

5.11

LEGAL AND OTHER REQUIREMENTS

5.1

Every Organisation must identify:

all applicable occupational health and safety legislation
all applicable Balfour Beatty requirements, including these Expectations,
Standards and Guidance
all applicable customer requirements
all applicable Operating Company and JV partner requirements
all applicable industry standards for health and safety.

5.2

All Organisations must operate in compliance with applicable legislation and requirements, unless
a specific exemption or exemption period has been previously agreed with the relevant
enforcement authority.

5.3

Where full compliance with Balfour Beatty, industry and other standards is not immediately
achievable, and an exemption has not been agreed with the relevant authority, the Organisation
must develop and implement a plan to achieve compliance at the earliest possible date.
OPERATIONAL CONTROL

5.4

5.5

5.6

5.7

Every Organisation must plan its operations and activities so that its H&S risks are controlled via
safe and healthy systems of work (see section 4, Planning Risk Control).

SUPPLY CHAIN
Every Organisation must establish systems to:

5.12

determine the performance criteria required of consultants, sub-contractors and suppliers

determine relevant competency standards required
assess those areas of performance that will impact on health and safety
pre-qualify and select approved consultants, sub-contractors and suppliers who meet the
requirements
monitor and review their performance.

PARTICIPATION AND CONSULTATION

Every Organisation must consult with its workforce (employees, sub-contractors and
representative bodies) and seek their voluntary involvement in health and safety, to encourage
development of a shared and positive attitude towards safety.

5.13

EMERGENCY PREPAREDNESS AND RESPONSE

Every Organisation must from time to time review the possibility of serious incidents or
emergencies, and establish emergency plans to mitigate the potential consequences.

5.14

documented procedures, work instructions or Method Statements

requirements for the design and maintenance of equipment, plant and machinery
systems for the purchase and use of substances, goods, equipment and services.

Emergency plans must be communicated and kept up to date.

5.15

Every Organisation should periodically practise its emergency plans.

5.16

Every Organisation must set its people to work and supervise them in accordance with the
planned healthy and safe systems of work.

EXTERNAL COMPLAINTS

Healthy and safe systems of work should include:

Every Organisation must ensure that its sub-contractors plan and observe healthy and safe
systems of work.

Every Organisation must establish and maintain a system for receiving and responding to relevant
communication and complaints from external parties.

5.17

ZERO HARM JOURNEY PLAN

TRAINING AND COMPETENCE
5.8

Every Organisation must ensure that individuals are competent to undertake their duties and work
activities, including relevant H&S competency.
This applies to managers, supervisory and support staff, skilled and unskilled workers. Where
applicable, industry competence standards or qualifications should be adopted as a minimum.

5.9

12

Every Organisation must ensure that its sub-contractors maintain a competent workforce.

Every Organisation must prepare a Journey Plan that sets out a road map to achieve Zero Harm
by 2012.

5.18

The Journey Plan should include the priorities, initiatives and actions that will be undertaken by
the Organisation, with clear responsibilities and timescales.

5.19

It should also include a set of objectives and measurable targets for tracking progress. These
should relate to significant health and safety risks, and be consistent with the Zero Harm vision
for 2012.

5.20

The Journey Plan must be reviewed and revised at regular intervals.

5.21

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MONITOR AND AUDIT

RECORDING AND INVESTIGATING INCIDENTS

6.1

Each Organisation must record work related injuries and ill-health cases, using Tr@ction, as
specified in the Balfour Beatty Standard: Reporting Requirements.
Learning events or near misses, ie events that under slightly different circumstances could have
resulted in harm to people, should also be recorded.

6.2

The following events must be reported to the Group SHE Team within 24 hours using the
Balfour Beatty Notification Form:

Each Organisation must establish and maintain a programme of audits and inspections to
monitor regularly:

6.8

compliance with procedures and work instructions

compliance with applicable legislation
compliance with company and other standards.
Any non-conformances identified must be recorded and reported to the appropriate
management team.

6.9

INDEPENDENT AUDIT
6.10

The key findings arising from these audits must be notified to the Organisations senior
management, including the MD or CEO.

6.11

Major non-conformances must be notified to the Group SHE Team and the relevant Group MD.

6.12

Certification to international standard OHSAS 18001 is expected as a minimum standard.

In the USA, Organisations must demonstrate that equivalent systems and Standard Operating
Procedures are implemented, and subject to suitable independent audit.

6.13

The Balfour Beatty Group Audit Protocol (BBGAP) is the preferred audit protocol. BBGAP, or its
equivalent, should be progressively adopted within a timeframe agreed with the relevant Group MD.

6.14

Detailed requirements for investigation and Human Factors analysis are set out in the Balfour
Beatty Standard: Incident Investigation.

Actions must be determined to address issues raised during inspection and audit. All actions must
be formally tracked to closure.

6.15

INCIDENT REVIEW AND LESSONS

MONITORING HEALTH AND SAFETY

The investigation findings and recommendations must be reviewed by an appropriate level of

management, to determine:

Each Organisation must establish systems to report and review the following on a regular basis, at
an appropriate level of management:

agreed local actions to prevent recurrence

wider lessons and actions within the Organisation
communication of lessons learnt.

agreed health and safety indicators, for example the number of work related injuries and
ill-health cases, the Accident Frequency Rate, the Lost Time Injury Rate, high potential events
progress towards objectives and targets
investigation findings and recommendations
audit findings and non-conformances
actions initiated and completed.

fatalities
major disabling injuries
major incidents
high potential events (ie incidents and near misses with the potential for fatality)
enforcement notices from regulatory authorities
notice of prosecution or legal proceedings.

Each Organisation must conduct a full root cause investigation for:

6.4

AUDIT AND INSPECTION

Each Organisation must ensure that its health and safety management system is subjected to
external, independent audit at least annually, in order to establish the effectiveness of the system.

6.3

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fatalities
major disabling injuries
major incidents
high potential events
major injuries to members of the public.

6.5

Actions must be formally tracked to closure.

6.6

Relevant lessons must be shared with other Balfour Beatty Organisations via the Group SHE Team.

6.7

The Balfour Beatty Chief Executive or the relevant Group MD will personally conduct a review of
the most serious events, including:

6.16

DOCUMENTATION AND RECORDS MANAGEMENT

fatalities
selected high potential events.

Each Organisation must establish and maintain an information system, in paper or electronic form,
which describes the core elements of the health and safety management system.

6.17

Each Organisation must maintain systems to store and retrieve statutory and other key documents
and records relating to health and safety management.

6.18

The objectives of the review are to understand the root causes of the event, to ensure that
appropriate actions are taken, and that transferable lessons are shared across the Group.
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REVIEW

MANAGEMENT REVIEW
7.1

Each Organisation must establish a process for its senior management to effectively review and
document on at least an annual basis:

16

its health and safety performance

the adequacy of its health and safety arrangements
its progress towards Zero Harm
the actions required to ensure the trajectory to Zero Harm is maintained.