circulation

A little bird told me …

Paul Webster,
Webster NAVCA’s Regional ICT Support and Development Officer
introduces Twitter and explains how it can be of use to local
infrastructure organisations.

This week a little bird told me about a significant update to a campaign I

follow, it also told me about a forthcoming event and asked a question that I
was able to help answer. The little bird I’m referring to is also know as Twitter,
a ‘micro-blogging’ website and part of a wider family of social or community
media resources – the little bird is its symbol.

There has been significant press coverage relating to Twitter over the past few
months. Celebrities use it, businesses use it and individuals use it, but what
about local infrastructure organisations (LIOs)? How are they using it?

Is it right for us?

Twitter is not right for everyone or for every organisation. It would be foolish to
adapt your way of working just to fit the latest technology. Just like use of any
new media an informed decision about how it fits your communications
strategy and if it’s where your target audience ‘is already at’ should be the
drivers. Like most social media websites, signing up to a Twitter account is
free and you can always delete it if you’re not happy.

To join Twitter visit www.twitter.com, decide on a username, then add some

information about yourself and a contact website address. Don’t be surprised if
at first it feels very quiet! Using Twitter has often been compared to being at a
party. You need tell people a little about yourself, search for other like-minded
Twitterers, follow people and have conversations. Don’t simply broadcast, but
Twitter is not right for respond to what others are saying too.
everyone or for every
organisation, it would When you sign into Twitter the screen ‘asks’ just one question – “What are you
be foolish to adapt your doing?” You may answer this with ‘reading an inspiring story about youth
way of working just to fit volunteering (and include the link)’ or with ‘searching without success for a
the latest technology. contact in the Anytown stakeholder group’. Your reply is seen by all your
Just like use of any new followers who may pass the message on their followers or respond to you with
media an informed an answer to the question.
decision about how it
fits your It’s important to remember that all social media is a conversation that is
communications enriched through two way communication – I use Twitter in three ways:
strategy and if it’s • As an extra pair of eyes and ears the Twitter search function is very useful
where your target to find out what is being said about a subject, or indeed about my
audience ‘is already at’ organisation.
should be the drivers.

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 circulation
• By following Twitter accounts such as ‘BBCBreaking’ or ‘CommunitiesUK’ I
find out about news and announcements as they happen – not afterwards!
• With a carefully chosen network of people, I know asking a question will
show the power of the crowd to return the right answer.

There are 16 LIOs I’ve found using Twitter and they use it in three main ways:
• As an information pipe of news and events relevant to small groups in their
area. Whilst this may not follow the two-way communication ethos at the
core of social media it does mean anyone already using Twitter that
follows the organisation will get any updates.
• As a tool used by a group of development workers to feed back project
updates and success stories that could be used to record outcomes.
• As a way to speak and listen to similar stakeholder organisations and local
groups the organisation supports.

I’ve listed below all the LIOs I know that are using Twitter – have a look at
what they are saying and if any fit with the way you could communicate
(please let me know if I’ve missed you).
@AdurVA – Adur Voluntary Action @vamanchester – Voluntary Action
@bassetlawcvs – Bassetlaw CVS Manchester
@bvsc – BVSC (Birmingham) @mertonconnected – Merton VSC
@voscur – VOSCUR (Bristol) @northamptonvc – Northampton
@clbromley – Community Links Bromley Volunteering Centre
@Doncaster_CVS – Doncaster CVS @Peterborough CVS Peterborough CVS
@haltonva – Halton Voluntary Action @rva_news – Reading Voluntary Action
@hvastuff – Hastings Voluntary Action @southlincscvs – South Lincolnshire CVS
@VAKennet – Voluntary Action Kennet @t3sc – Tameside 3rd Sector Coalition
@KingstonVA Kingston Voluntary Action @warringtoncvs – Warrington CVS

NAVCA programmes are are usinbg Twiiter to send out news and information:
@navcasport – Strategic Sports Partnership Project
@navcaecm – Every Child Matters
@lcpu – Local Commissioning and Procurement Unit.
@navcailp – Improving Local Partnerships Unit
Contact: @ictchampions – Helping local support orgs with ICT.
Paul Webster @navcalandd – News from the Learning and Development team
NAVCA Regional ICT @navcaboodle – A place to network, discuss and share experiences
Support and Also follow NAVCA Chief Executive, Kevin Curley: @kevincurley
Development Officer
T: 0114 289 3977 Use of Twitter or any other social media tool may be a step too far for some
E: paul.webster@
and, respecting the needs of the organisation, it should not be a higher priority
navca.org.uk W:
www.navca.org.uk
than getting the ICT basics right. There are emerging uses of Twitter for LIOs
and their staff that are innovative, whilst other uses are more conventional, so
Follow Paul on Twitter: see what works for you ... Twitter has just notified me about a rural broadband
@watfordgap initiative, had better read about it!

411.10 October/November 2009

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