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A business function is an area that the organization wants to pay attention to. The reason
why is to support its business goals. A business function performs a part of mission of an
organization. A typical organization has its functions such as Administration, Sales and
Marketing, Quality, Human Resources, Research and Development, Production and
Finance & Accounts. Each of these functions needs to work together. Then every
department has same aims as well as objectives and contributes towards achieving
organizational goal.
it is undoubted that process of an organization have relation to functions. And each
functions of the organization are also related to each other. For instance, Finance
department prepares a budget for the organization with the discussion of all functional
managers. And then each department has its own target for the year. According to the
target, Production department will produce the services or goods. After that Marketing
department has the responsibility to sell those products or services. Thereafter, Human
Resource department employ employee to meet the organizational goal. To sum up,
every department is linked with each other.
organization.
Sales and Marketing: it is responsible for the brand management, reservation
process.
Quality: it is responsible for building Danaphas prestige as the provider of the best
development,
talent
development,
career
service,
performance
http://www.tutor2u.net/business/gcse/organisation_business_departments.htm
Danapha function department have the interdependent relationship with each other
together. Production departments main duty is to produce the goods. For producing
goods, it needs raw material, labor and other expenses. For paying all expenses,
production department needs money and fund which will be fulfilled by finance
department. Finance department checks the budget of production department and allow
funds for production department. With this view, we can understand that production
department is dependent on finance departments decision. Now, if production
department performs his duty honestly and products are produced and sold on time, it
will be helpful for increase sale and profitability and it will again recycle the fund with
high profit in finance department. So, we can say both are dependent on each other.
Both are players of business team. Both should be adopt co-operative view for each
other. After this, business team can succeed in business.
Human Resources (HR) department will be responsible for the whole organisation
internal policy. For the selection, HR department give out the interview standards, job
analysis and job descriptions in order to help Danapha have the guidelines to select the
right employees for other departments. Moreover, the HR is also responsible for planning
the policy, regulations and other employees programs. The two important procedures
from HR are training and performance management. While training especially the
orientation training helps the employees feel confident when starting the job and
encourage the harmonic collaboration among departments. The performance
management will help the department head to catch up with the performance of the
employees and help them in doing the personal development plan. For example, there is
a sales standards at Danapha with the Key Performance Indicators (KPI) that help the
managers to assess the performance of staffs. After that, they will discuss together
about the Personal development plan (PDP) to enhance and improve the performance.
HR will be responsible for manage these Personal development plans.
http://www.bayt.com/en/specialties/q/39586/what-is-the-relation-of-finance-function-toother-functions-of-a-business-enterprise/
tham khao them http://www.marketingteacher.com/marketing-and-other-functions/
http://www.yourarticlelibrary.com/material-management/relationship-ofmaterial-management-with-other-areas-of-management-functions/26125/
http://www.citeman.com/1279-production-and-other-functional-areas.html
Raw material
Conditions
Herb
Labotory
Manufacturer
Packaging
Gateway process
Physical
Requireme
nt
Size
Weight
Coating
Packaging
Specification
_Improving mental
alertness, ambition and
awareness
Physical
_Weight
Requireme
nt
_Size
Specification
8 mm diameter round
tablets
100 mg
folding carton
Shelb life
Functional
Requirement
_Increasing immune
function
Functional
Specification
Requirement
Specification
_8 mm
diameter
round tablets
_Improving
mental
alertness,
Behavioura
l
Requireme Specification
nt
_look and
_Look like
feel
tablet and feel
hard
_Coating
_100 mg
_Packaging
_Barrier film
with
antimicrobial
coating
_Blister pack and
_Shelb life
in folding carton
_12 to 16 months
from the time of
ambition and
awareness
_Reducing eye
diseases that can
cause loss of
vision
_Reducing
risk of heart
disease
manufacturer.
_Increasing
immune
function
_Usability
_2,500 mcg of folic acid
reduce risk of developing
eye diseases
_Security
_ control blood
_Legal
levels
restrictions
of homocysteine,
an amino acid that .
may be associated
with heart
disease.
_producing h
ormones, red
blood cells, and
cells of the
immune system
_Take by
mouth with or
without food,
usually once
daily
_Pretty safe
Target
95% extremely satisfied
99%
90%
03%
05%
01
100
Size, Shape, and Other Physical Attributes of Generic Tablets and Capsules
http://www.fda.gov/downloads/drugs/guidancecomplianceregulatoryinformation/guidance
s/ucm377938.pdf
Vitamin B6 (Pyridoxine)
http://umm.edu/health/medical/altmed/supplement/vitamin-b6-pyridoxine
Vitamin B6
http://www.nutri-facts.org/eng/vitamins/vitamin-b6-pyridoxine/at-a-glance/
Objectives of top level: the plant is designed to have a capacity of 235 million tablets per
year. Danapha is expected to have an annual turnover of VN110 billion and employ about
http://www.vietnambreakingnews.com/2010/11/inauguration-of-gmp-who-herbal-drugplant-in-da-nang/
http://www.tutor2u.net/business/strategy/objectives.htm
https://www.linkedin.com/jobs2/view/14965135?
trk=job_view_browse_map&trk=job_view_browse_map
http://smallbusiness.chron.com/examples-marketing-objectives-20231.html
Critical success factors ( CSF) are things that help move organization forward and gain results, so
Danapha need to focus on those things to achieve their goals. To evaluate how organization is
doing, a quality improvement tool that Danapha use is Critical success factors. It helps to
measure how well Danapha is accomplishing its strategic plan and objectives. Having too many
measures can make it difficult to achieve results. Having too few limits Danaphas ability to get
next level. Therefore, Danapha has eight measures to fulfill its mission and vision through
strategic objectives.
Target
95% extremely satisfied
18%
99%
90%
03%
05%
01
100
http://www.mindtools.com/pages/article/newLDR_80.htm
http://smartchurchmanagement.com/example-church-goals/
http://smartchurchmanagement.com/critical-success-factor-examples/
Critical Success Factor Examples
http://smartchurchmanagement.com/critical-success-factor-examples/
Controlling employees and system
Controlling risk
There are many unexpected risks in business enviroment. The factors causing these risks are
human, environment and system factors
Environment factors
_Natural disaster:
typhoons, and floods,
as well as accidents,
acts of terror,
infectionstorm
_Dynamic risks
Human factors
_The theft or cheat
System factors
_Computer virus
_Competitiveness
_Technical error
_Information hacker
and
in
dishonesty
of
an
industrial employee
_accidents or deaths in
the industry
_Incompetence of the
manager
_Failure of suppliers to
supply the materials or
goods on time
_Default in payment by
debtors
Table 3 The Risk Management Factors
Danapha must control risk in the workplace. Natural disasters can cause considerable loss to
Danapha. It can be controllThe effects of natural disasters could damage the Danaphas
facilities and equipment and make a stop to manufacturing. These disasters such as
typhoon and flood could consequently cause severe damage to Danapha. Danapha has
managed several preventive plans, Business Continuity and various insurances.
However, these plans and insurances are not guaranteed to cover all the losses. Not only
stop from that, Danapha also need to thorough study before make a decision about which kind of herb
or chemical will they choose to make medicine or who is the most reliable material supplier they should
cooperate. Danapha also need to hire and train a security guard team works 24 hours per day to secure company
and the warehouse. Besides, they need to buy insurance not only for equipment, machinery, vehicles but also for
staff to avoid unexpected risk like damaged, stolen or unexpected accidents. In addition, they need to make sure
that employees, especially IT department know how to use and repair computer to block technical errors.
Keeping all records of receipt is also necessary to ensure the purchasing performed correctly. When the
electricity was cut off, company have to prepare generators to avoid delay in production process. Besides, when
the distribution channel has the problem, Danapha need to contact with other delivery service to make sure the
process will not delay.
http://business.gov.in/growing_business/types_business.php
http://www.renesas.com/ir/company/risk.html
Customer-orientation
Customer orientation is a group of actions. These actions are taken by an organization to
improve its sale and service staff taking into account regarding client needs and
satisfaction.
Many companies today particularly in the service sector carry out some form of customer satisfaction measurement.
When it comes to budget setting, the vast majority of organisations approve the budget for asking their customers
for feedback on how they perceive the organisations performance.
http://www.customerchampions.co.uk/creating-a-customer-orientated-culture/
http://careweb.care.org/help/devplan/Customer_Oriented.htm
A group of actions taken by a business to support its sales and service staff in
considering client needs and satisfaction their major priorities. Business strategies that
tend to reflect a customer orientation might
include: developing a quality product appreciate by consumers; responding promptly and
respectfully to consumer complaints and queries; anddealing sensitively
with community issues.
Read more: http://www.businessdictionary.com/definition/customerorientation.html#ixzz3UB3FD120
Controlling employees / system? 1. Policy, 1. Procedures (Detail steps) (1 example each in
Appendix) guidelines, etc..
Controlling Risk?
Customer-orientation
Product policy / Quality management
http://www.thuongmai.vn/danh-ba/danh-ba-tong-hop/doanh-nghiep-xk-uy-tin-2011/1568xuat-khau-duoc-va-thiet-bi-y-te/108760-cong-ty-co-phan-duoc-danapha-.html
http://danapha.koreayellowpage.net/
http://danapha.toancauxanh.vn/vie/thong-tin-nghien-cuu-san-pham-chi-tiet/thong-tinnghien-cuu-sp/doi-net-ve-trung-tam-nghien-cuu-phat-trien.html
http://www.exporters.com.vn/shop/DANAPHA-PHARMACEUTICAL-JOINT-STOCKCOMPANY/35585/about.html
http://123doc.org/document/1316733-title-research-on-factors-influencing-customersatisfaction-a-case-study-of-danapha-pharmaceutical-company-vietnam.htm?page=7