Corporate Social Responsibility Report 2014

Fiscal 2014 Corporate Responsibility Report
Cautionary Note Regarding Forward-Looking Statements

The 2014 Corporate Responsibility Report contains forward-looking statements within the meaning of
the U.S. Private Securities Litigation Reform Act of 1995 and applicable Canadian securities laws. When
used herein, words such as "expect", "anticipate", "estimate", "may", "will", "should", "intend",
"believe", and similar expressions, are intended to identify forward-looking statements. Forward-looking
statements are based on estimates and assumptions made by BlackBerry Limited (BlackBerry) in light of
its experience and its perception of historical trends, current conditions and expected future
developments, as well as other factors that BlackBerry believes are appropriate in the circumstances.
Many factors could cause BlackBerry's actual results, performance or achievements to differ materially
from those expressed or implied by the forward-looking statements, including those described in the
"Risk Factors" section of BlackBerry's Annual Information Form, which is included in its Annual Report on
Form 40-F and those factors described in the Cautionary Note Regarding Forward-Looking Statements
section of BlackBerrys MD&A (copies of which filings may be obtained at www.sedar.com or
www.sec.gov). These factors should be considered carefully, and readers should not place undue
reliance on BlackBerry's forward-looking statements. BlackBerry has no intention and undertakes no
obligation to update or revise any forward-looking statements, whether as a result of new information,
future events or otherwise, except as required by law.
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Message From The CEO

Dear Stakeholders,
The entire BlackBerry organization has been hard at work this past year. We have experienced a period
of difficult but necessary change to put the BlackBerry brand on the path to regaining its iconic status
and to once again become the symbol of serious mobility for serious business.
BlackBerry has returned to its roots to focus on the enterprise market that made us a technology leader.
Weve organized the business to meet the modern demands of mobility, from devices and messaging to
enterprise services and embedded technologies. As we have worked to realize this new strategy, we
have not wavered from our commitments to employees, customers, partners, and the communities
around the world in which we work and live.
It is important that we enable business, government and civic leaders to connect securely and reliably
and with the confidence that their mobile partner operates in the best interest of its stakeholders. To
meet this expectation, BlackBerrys corporate responsibility initiatives are grounded by four pillars:
community, environment, people and ethics. We are guided not only by our own principles; we also
collaborate with industry-leading advocacy groups and charities to learn more about pressing social
issues and how to address them. BlackBerry is committed to working with these organizations for the
continuous improvement of our business practices and well-being of our employees, as well as the
greater benefits that these activities bring to the industry at-large.
The 2014 Corporate Responsibility Report highlights the efforts we have made in our work toward
becoming a more efficient and conscientious organization that serves our constituents while
demonstrating care for our people, partners and environment. As we continue on our path to a
successful turnaround, we remain equally committed to our corporate responsibility priorities.
Sincerely,
John Chen
Executive Chairman and CEO
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Corporate Responsibility at BlackBerry

This report highlights BlackBerrys corporate responsibility activities during our 2014 fiscal year, running
from March 3, 2013 until March 1, 2014. Unless otherwise stated, data was measured in fiscal 2014 and
all currency values are reported in U.S. dollars.
In previous reports, BlackBerry has reported on four main pillars: Community, People, Environment and
Ethics. We will continue to report on these four pillars for fiscal 2014. These focus areas were
determined based on a materiality assessment model created by the Global e-Sustainability Initiative
(GeSI), a leading source for impartial, credible information on existing and emerging issues in the area of
information and communications technology (ICT) and sustainability. This model considers issues that
are of importance to both the business and BlackBerry stakeholders, including customers, employees,
investors, suppliers, civil society, governments and educational partners.
Community: We believe in the importance of making a positive contribution to the communities in
which we operate, both through our volunteering programs and through our initiatives with third party
organizations. In fiscal 2014, we continued to support programs that help and inspire the youth of
today, particularly in the areas of science, technology, engineering and math (STEM). We also provide
and encourage volunteering opportunities so that BlackBerry employees can proudly support the
communities in which they live and work.
People: Our people are a key asset and we believe in providing not only a safe and healthy workplace,
but also the opportunity to grow and develop with the company.
Environment: BlackBerry is committed to operating in a sustainable way that respects the environment,
BlackBerrys employees, BlackBerrys business partners and the communities in which BlackBerry
operates around the world.
Ethics: BlackBerry has a strong corporate governance ethic and is committed to acting with integrity
across all of its operations.
To measure and report on our corporate responsibility performance, BlackBerry uses the Global
Reporting Initiative (GRI) framework. GRI is an international not-for-profit organization; many
companies use its framework to understand and communicate their sustainability performance. The GRI
Index for fiscal 2014 indicators is located on page 37 of this report.
Ernst & Young LLP conducted a limited assurance review of three GRI indicators and three internally
defined indicators. Data assured during this review is identified with this symbol . The assurance
letter appears in Appendix A.
For the most up-to-date information, please visit http://ca.blackberry.com/company/aboutus/corporate-responsibility.html.
BlackBerrys Corporate Responsibility group welcomes comments and questions from stakeholders at
corporateresponsibility@blackberry.com.
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Community
We believe in the importance of making a positive contribution to the communities in which we operate,
both through our volunteering programs and through our initiatives with third party organizations. In
fiscal 2014, we continued to support programs that help and inspire the youth of today, particularly in
the areas of science, technology, engineering and math (STEM).
STEM Education
Todays students are tomorrows innovators. Helping students discover how fascinating STEM subjects
can be is the aim of BlackBerrys investments to support STEM education.
In fiscal 2014, BlackBerry supported
partnerships with Apps for Good, Junior
Achievement, The Canada Wide Science Fair
and others, demonstrating our commitment
to advancing this cause.
Apps for Good
BlackBerry maintained its partnership with
Apps for Good, a UK charity program that
aims to equip students with technical
knowledge and apply it to various social
activities. Hundreds of young developers
took part in the program and worked
The creators of Pitch Pals, 14-year-old students from Stratfordalongside BlackBerry employees to build
Upon-Avon Grammar School, England
applications that offered creative solutions
to real world problems. The program once again culminated with the 2013 Apps for Good Awards held
in May, where students pitched their ideas to tech industry leaders.
Pitch Pals took the top spot at the awards, winning in the BlackBerry-sponsored category Keep
Moving Doing Things on the Go. The application uses playful animal characters to make instrumenttuning fun for children. The student developers made considerable progress with appropriate design
and branding for their young audience. Pitch Pals is currently available for download in BlackBerry
World. It has a 5-star rating and has received hundreds of downloads.
Junior Achievement Youth Enterprise Innovation Camps
BlackBerry continued to be a proud partner of Junior Achievement (JA) and the European arm of the
charity, Junior Achievement-Young Enterprise (JA-YE). JA is the world's largest organization dedicated to
educating students about workforce readiness and financial literacy through experiential, hands-on
programs. For the past three years, BlackBerrys partnership has supported the facilitation of day-long
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STEM Innovation Camps, which have provided real-life mobile computing business challenges for the
students to tackle with the help of employee volunteer mentors.
In fiscal 2014, more than 1,500
students and 87 BlackBerry
employee volunteers took part in
23 BlackBerry and Junior
Achievement Innovation Camps
held in 15 different countries
around the world. The first edition
of the Innovation Camps took
place between February and May
2013. Students from 101 different
schools presented innovative
applications that offered solutions
Finalists and judges at the second edition of JA-YE Innovation Camps in the
to a diverse range of real world
fall of 2013
issues. A global online final was
held in June 2013 where team Smart Time from Argentina took home first prize for their innovative
idea an application that uses gamification and incentives to encourage people back into work or
training.
The second edition of the JA-YE partnership involved nine innovation camps taking place during October
and November 2013. Students from 66 different schools displayed their ingenuity and creativity at each
camp, which culminated with the Global Online Finals in December 2013.
The winner of the second edition Global Online Finals was team Live from Mexico. The teams mission
was to create an innovative application that works like a social platform for environmentally conscious
citizens to increase awareness on environmental issues and motivate people of all ages to get involved.
An employee volunteer from the UK who was a

judge for the online finals reflected: It was a
wonderful experience to be involved with exciting
young people across the world who took part in this
competition, and to learn about their innovative
ideas in solving issues that they perceived around
them. They have clearly shown us that the future is
safe with them.
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Youth Sciences Canada & the 2013 Canada-Wide Science Fair
For the second year in a row, BlackBerry was the presenting sponsor at the Canada-Wide Science Fair
(CWSF) in Lethbridge, Alberta. Nearly 500 of Canadas top grade 7-12 young scientists gathered at the
52nd annual CWSF to present their science projects and hard work. At the awards ceremony, 40 gold
medal winners each received a BlackBerry PlayBook TM tablet. BlackBerry provided further support with
employee volunteers and judges, as well as supplying devices for volunteers to use during the event.
During the awards ceremony, BlackBerry also announced it would introduce a new award category for
the 2014 CWSF, the BlackBerry Smartphone App Development Award. Geared toward students
interested in computer sciences or application development, the award recognizes students that display
their creativity and ingenuity in harnessing the power of smartphone technology to solve real world
problems in the form of mobile applications.
Participants set up their projects at the 2013 Canada Wide Science Fair in Lethbridge,
Alberta
BlackBerry Scholars Awards

BlackBerry sponsors 10 women as part of its BlackBerry Scholars Program, a global scholarship initiative
for undergraduate students at accredited colleges or universities. The program is designed to help
increase the number of women studying and pursuing careers in STEM fields, particularly those with an
interest or aptitude in the mobile computing space.
The 2013-2014 academic year recipients received full, four-year university tuition scholarships to the
school of their choice for degrees in STEM-related fields, as well as mentorship and professional
opportunities. Empowered by BlackBerrys support, the young women not only advanced their own
careers, but also helped inspire and encourage women in their communities and around the world to
pursue STEM fields and education.
The scholars all completed their first-year with impressive academic results at reputable institutions in
Canada, the U.S. and the UK, including the University of Waterloo, Harvard College, University of Texas,
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Massachusetts Institute of Technology, Rochester Institute of Technology, Oklahoma State, Durham
University and Coventry University. Scholars provided regular academic and personal updates, and
connected quickly and effortlessly with the program team and mentors using email and BBM on their
BlackBerry Z30 smartphones.
Take Our Kids to Work Day
BlackBerry hosted more than 300 students in seven different offices across Canada and the U.S. in fiscal
2014 for Take Our Kids to Work Day. In Canada, the program was founded by The Learning Partnership,
a charitable organization dedicated to advancing publicly funded education. BlackBerry proudly
participated in Take Our Kids to Work Day by inviting the children of employees to participate in a
corporate program aimed at teaching students about STEM and early career exploration. Through
hands-on group activities, interactive presentations, and job shadowing, students learned about the
importance of education and experienced real-life work scenarios in a practical and controlled
environment. The programs had a strong impact on students and employees:
97.5 percent of the participants stated they would recommend the program to students next year
A comparison of pre-program and post-program survey results indicated a 23 percent overall
increase of interest in STEM education among students
95 percent of employees agreed that the program presented BlackBerry in a positive manner
91 percent of employees agreed that the program has increased their pride as a BlackBerry
employee
University Relations
BlackBerry supports the efforts of universities and colleges by working with them to strengthen their
ability to educate and innovate. This support is realized through a number of activities, including:
Providing the latest curriculum resources to help universities build and teach mobile education
programs
Through the BlackBerry Academic Program, universities from around the world downloaded free
curriculums on a variety of mobile development topics, helping them create courses to educate and
train the next generation of application developers. The BlackBerry Academic Program resources were
extended this fiscal year to allow students to train in the Spanish language for the first time. This was
further augmented by the launch of new web-based training modules to support individual learning.
Staff and students also had the opportunity to attend BlackBerry Jam Americas and BlackBerry Live
events, held in the U.S., where they could network with other developers and become acquainted with
the latest advancements on the BlackBerry 10 platform.
In addition, in-depth train-the-trainer seminars and student developer Jam camps were held in more
than 20 locations across the world to build skills among university instructors and students in developing
mobile applications.
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Inspiring student developers through hands-on learning
Mobile application development continues to be a hot topic that has great appeal to technical and nontechnical students alike. It is one thing to develop an application on a desktop emulator but it is quite
another to demonstrate the power of that application on a mobile device. In fiscal 2014, the company
provided more than 500 BlackBerry devices to academic institutions engaged with the BlackBerry
Academic Program so that students could bring their technology ideas to life.
BlackBerry also continues to promote involvement of students in open source development projects by
partnering with Undergraduate Capstone Open Source Project (UCOSP) in Canada and the U.S., which
has brought together students from more than 20 universities over the past four years to gain realworld distributed development experience.
Supporting the innovation ecosystem
Sponsorship has continued for the BlackBerry Innovation Center, located at Institut Teknologi Bandung
(ITB) in Bandung, Indonesia. The Center is delivering a wide range of education and research programs
focused on enabling a smart society. BlackBerrys five-year support for the center commenced in
October 2012 with the opening of a refurbished 100m2 computing facility and the announcement of
scholarship support for 30 students at the graduate, masters and doctoral levels to pursue programs of
research and training in mobile computing.
Thirty more scholarships were awarded for students who commenced study in August 2013. The awards
included tuition fees and a research bursary, as well as a laptop computer and a BlackBerry smartphone
to support the students learning.
We are pleased to continue our partnership with
BlackBerry. This is a great platform to encourage the next
generation to pursue their passion for science and
technology and an opportunity for our students to innovate
and use their knowledge to develop solutions that fulfil the
needs of everyday Indonesians, remarked Professor Suhono
Supangkat, Chairman of the ITBs Innovation and
Entrepreneurship Development Body, and Director of the
BlackBerry Innovation Center.
During the fiscal year, other university based technology and innovation centers continued to be
supported in partnership with leading universities in South Africa, India, Brazil, Argentina, Portugal,
Poland and Colombia.
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Through the centers located in Latin America, BlackBerry has proudly supported the empowerment of
more than 10,000 mobile application developers by providing training and resources. It continues to
offer a wide range of programs to foster collaboration and communication within the BlackBerry
developer community.
Partnering with academic institutions on research problems of mutual interest
BlackBerry recognizes that universities play a pivotal role in innovation. They not only educate, but they
also expand the scope of our knowledge by generating new ideas and insights. When students are
engaged in cutting-edge research projects, education and innovation happen simultaneously. BlackBerry
continues to support collaborative research programs with teams of faculty and students in universities
across more than 50 initiatives globally. During fiscal 2014, new engagements commenced with
researchers at the Canadian Universities of Waterloo, Guelph, Carleton, Concordia, Queens, Ontario
College of Art & Design and cole Polytechnique de Montral as well as the Royal College of Art and
Design in the UK.
Proud2Be
BlackBerry encourages its employees to improve their communities through volunteering. Through
Proud2Be, BlackBerry supports volunteering efforts and amplifies their impact. In fiscal 2014, Proud2Be
supported:
Grant Program encourages and amplifies employee volunteer and fundraising efforts. This
past calendar year, employees volunteered more than 5,000 hours of personal and corporate time,
and BlackBerry donated a total of $140,000 to more than 200 organizations around the world on
their behalf.
Give Your Way provides an easy way for employees to make personal charitable contributions
through payroll deduction. In fiscal 2014, employees donated $200,000 to 180 charities worldwide.
Spreading Cheer Program is an annual holiday campaign that supports teamwork amongst
employees and encourages them to give back to their community. The program achieved a strong
global participation rate with more than 300 employees from 10 different operating locations,
donating $10,000 and over 1,000 food and clothing items to charities worldwide.
Free The Children

BlackBerrys strong partnership with Free The Children continued in fiscal 2014. Free The Children is an
international charity dedicated to providing children access to education and opportunities for them to
reach their full potential. BlackBerry is a proud partner and supporter of Free The Childrens overseas
development programs and inspirational We Day events.
Adopt A Village and BlackBerry Build A Village Awards
In fiscal 2014, BlackBerry expanded its investment in Free The Childrens Adopt A Village program, which
entered its third year. With a focus in the charitys education pillar, BlackBerry helped foster positive
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change in four adopted villages in India and Kenya. BlackBerrys contributions to the communities of
Bagad and Verdara in India and Eor Ewuaso and Oloirien in Kenya provided the means for breaking
down barriers to education and empowering the youth in the communities to take ownership of their
holistic development. Throughout fiscal 2014, more than 10 classrooms were built, and more than 1,000
students enrolled in the four villages combined.
The BlackBerry Build A Village
Awards Program is an extension of
the Adopt A Village program, geared
toward encouraging students to get
involved in their communities. To
date, BlackBerry has sent 150
students to Kenya and India, and 50
more students were selected in fiscal
2014. Twenty-five students were
sent to India and 25 to Kenya to help
build schools during July and August
2013. These young individuals
immersed themselves in a new
culture and community as they
worked hard to bring about positive
BlackBerry Build A Village Award winners pose outside a school building
changes within two of BlackBerrys
they helped construct in Kenya in the summer of 2013
four adopted villages - Bagad, India
and Eor Ewuaso, Kenya. The students helped provide locals access to basic necessities as determined by
Free The Childrens four pillars of community involvement: healthcare, water and sanitation, education
and alternative incomes.
The students transformed and grew through their experiences abroad and applied these experiences
within their own communities upon their return. Other impacts of the BlackBerry Build A Village Awards
and BlackBerrys contribution to the Adopt a Village program include:
14 classrooms completed and furnished with three under construction

o
Seven completed classrooms in Eor Ewuaso, Kenya
Five completed classrooms in Bagad India
Two completed classrooms in Oloirien, Kenya
1,051 students currently enrolled in primary schools across the four villages in India and Kenya
Eor Ewuaso Primary School ranked third best school overall among all Adopt A Village communities
in Kenya
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We Day
We Day is an extraordinary event that inspires the young hearts and minds of thousands of students
across the nation. Motivational speakers, celebrity guests, and Free The Children co-founders work
together to ignite passion and start a
movement of leadership that is carried on
by the attending students within their
communities.
In fiscal 2014, BlackBerry expanded its We
Day support to include sponsorship of five
We Day events across Canada. A combined
total of more than 50,000 youth attended
the regional We Day events in Toronto,
Vancouver, Waterloo and Halifax, with
National We Day taking place in Ottawa in
2013 We Day Waterloo, Canada
April of 2014.
BlackBerrys increased involvement in fiscal 2014 resulted in the following impacts:
Engaged more than 200 BlackBerry employee volunteers

Provided more than 300 BlackBerry employees the chance to attend We Day Waterloo with their
families
BBM activations where more than 1,000 youth became BBM friends with We Day and joined the
conversation about education and community with BlackBerry
Accessibility
Through its products, BlackBerry helps people fully
participate in the communities that are important to
them by making it easier to connect with the
information and people they care about. Through our
product accessibility efforts, we are ensuring that all
people can benefit from our technology.
Throughout fiscal 2014, BlackBerry continued to build
upon the accessibility features (e.g. Voice Control,
BlackBerry Magnify, face-to-face video chat via BBM
Video, hearing aid compatibility, and more) within the
BlackBerry 10 operating system that benefit
customers with and without disabilities.
In particular, BlackBerry launched the BlackBerry Screen Reader, an integrated software application
now available on all BlackBerry 10 models via the dedicated Accessibility Menu. The screen reader is
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designed to help customers who are blind or visually impaired operate their BlackBerry 10 smartphone
by providing an audible output based on visual information displayed on their device.
BlackBerry also added closed captioning support to provide deaf and hard of hearing users a means to
enjoy closed or open captioned multimedia content. The ability to leverage over-the-air software
updates has enabled consumers with in-market BlackBerry 10 smartphones to upgrade their software to
add capabilities for the integrated BlackBerry Screen Reader and closed captioning. The upgradeable
nature of BlackBerry 10 demonstrates the flexibility of enhancing accessibility at the platform level
utilizing the principles of universal design.
Learn more about BlackBerry accessibility at www.blackberry.com/accessibility.
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People
Our people are a key asset and we believe in providing not only a safe and healthy workplace, but also
the opportunity to grow and develop with the company.
Healthy and Safe Employees

BlackBerry works to build a safe workplace through several programs including manager and employee
health and safety training, contractor training, online workstation set up training, and ergonomic
services.
Returning to work after an illness can be daunting. To help ease the transition, BlackBerry offers the
Early and Safe Return to Work Program. The program offers modified work, and promotes early
intervention to expedite recovery, which helps employees return to their regular jobs faster. As a
measure of this programs effectiveness, it has helped keep BlackBerrys lost time cases low, with a
global rate of 0.60 (as measured against employee hours worked). Lost time days decreased to 71 days
in fiscal 2014 from 323 days in fiscal 2013.
Of course, the best way to avoid lost time is to ensure employees remain healthy. To help BlackBerry
employees work comfortably and injury-free, BlackBerry offers the Musculoskeletal Disorders (MSD)
prevention program. In fiscal 2014, the MSD prevention program resulted in the completion of more
than 250 assessments. These assessments focus on developing and delivering programs to reduce risk
and injuries while incorporating ergonomic principals into new building designs and renovations.
Another way BlackBerry encourages employee health and well-being is through our Wellness Program.
Focused on encouraging employees to lead healthy lifestyles, the program provides learning workshops,
the new Wellness Corner monthly newsletter and health promotion resources. BlackBerry also
contributes to eligible fitness and healthy living related expenses.
Employee well-being is also influenced by the satisfaction they receive from being appreciated for their
contributions to BlackBerrys success. One way BlackBerry encourages a culture of appreciation is
through its global recognition and rewards program, which gives employees at BlackBerry a way to
recognize one another for going above and beyond expectations. All BlackBerry employees are eligible
to recognize and be recognized through the program.
BlackBerry also strives to create an accessible and inclusive work environment where an employees
ability to contribute to the success of BlackBerry is limited only by their talents. To ensure all employees
can contribute, BlackBerry staff complete annual building audits, provide physical and technological
employee accommodations and incorporate accessibility standards into building designs and
renovations.
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Employees and the Environment

Supporting employees efforts to make more environmentally-sustainable choices helps contribute to
BlackBerrys overall environmental initiatives. In many cases, it also allows employees to make choices
that contribute to their own health and the health of their communities.
Sustainable Transportation
In Waterloo, Canada, BlackBerry provides eligible employees the use of a free online carpool ride
matching service to support the formation and success of carpooling groups. In addition, BlackBerry
provides a free taxi service to eligible employees who use sustainable transportation modes such as
carpooling for their daily travel to and from work, if they are unable to travel home via their regular
sustainable transportation mode.
BlackBerry also co-chairs the Region of Waterloos TravelWise Program a Transportation
Management Association (TMA) that provides tools and services to help employees across the Region
find commuting solutions and reduce the number of employees driving alone to work. BlackBerrys
involvement in the program also helps it develop sustainable transportation best practices that can then
be deployed at sites around the world.
These efforts in Waterloo are part of BlackBerrys global EcoCommute Program. In fiscal 2014,
BlackBerry asked employees globally to complete a sustainable transportation survey to let us know
how they get to work. The data is being used to drive improvements to the EcoCommute Program. This
program varies from region to region, but includes services such as:
Bicycle facilities
Carpool ride matching service
Car sharing services
Guaranteed ride home service
Coach commuter service
Train service
BlackBerry is part of the worlds longest green highway project, the Sun Country Highway, which aims to
develop a national infrastructure for green
vehicles across Canada. BlackBerry installed 19
electric vehicle charging stations at our
Waterloo, Cambridge and Ottawa locations. The
stations are part of a network of more than 80
public access charging stations across Canada,
spanning from St. Johns, Newfoundland to
Victoria, British Columbia. Anyone, including
local residents and BlackBerry employees, can
stop and take advantage of this charging station.
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Employee Awareness
To help build environmental awareness among BlackBerry employees, the company held Earth Day
events at four of our locations globally: Waterloo, ON, Canada; Ottawa, ON, Canada; Irving, TX, U.S.; and
Slough, UK. The theme of the event was sustainable transportation, and BlackBerry invited local vendors
to discuss options available to employees in their communities.
Accessory Giveaway
BlackBerry hosted an accessory giveaway for its employees in offices in Canada, including Waterloo,
Cambridge, Mississauga and Ottawa. Over a 10-day period, more than 39,000 items were given away
that would have otherwise been sent for recycling or disposal.
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Environment
BlackBerry is committed to operating in a sustainable way that respects the environment, BlackBerrys
employees, BlackBerrys business partners and the communities in which BlackBerry operates around the
world.
BlackBerry is mindful that its products and operations carry environmental impacts. We take this
responsibility seriously, and are committed to responsible product stewardship and operations.
BlackBerry works to minimize environmental impacts through a variety of programs in product
sustainability, supply chain and corporate carbon footprint. Product sustainability efforts include
implementing design for environment principles, material selection processes, energy efficiency and
packaging assessments, as well as product take-back programs.
Engagement
Addressing environmental issues is bigger than one company. Thats why BlackBerry collaborates with
industry and trade organizations and standards bodies to better understand the environmental issues
facing our industry and the role we can play in addressing them. Examples include:
BlackBerry contributes to the development of common eco rating criteria and their application for
mobile devices through its involvement in industry associations and standards development bodies.
BlackBerry has been actively participating in the development of UL 110 Sustainability for Mobile
Phones with UL Environment, a global, independent safety science company. The proposed standard
evaluates mobile devices in the following categories: materials, energy use, end of life management
and extension of useful life, packaging, corporate practices, manufacturing, and operations.
BlackBerry is also an active member of the Information Technology Industry Council (ITI), a policy
organization for the worlds leading innovation companies, and is involved in many public policy
areas within the organization. This includes the Environment Leadership Council, where
sustainability representatives from leading information and communication technology (ICT)
organizations engage on issues such as product materials selection and design, green procurement
standards and policies, product stewardship and e-recycling initiatives, and supply chain
transparency and sustainability challenges.
Measuring and Reducing Our Carbon Footprint

Carbon Disclosure Project
To begin to reduce our carbon footprint, BlackBerry needs to track its outputs. To do this, BlackBerry
participates in the Carbon Disclosure Project (CDP). CDP is an international, not-for-profit organization
providing a system for companies to measure, disclose, manage and share emissions and climate change
information. Since 2009, BlackBerry has annually disclosed and shared information about our GHG
emissions.
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BlackBerry's reporting is based on the Greenhouse Gas Protocol (GHG Protocol) and includes Scope 1, 2
and 3 emissions, as defined by the protocol. BlackBerrys CDP reports include all available data for
BlackBerry operations worldwide.
Scope 1 emissions: The total global direct emissions from sources owned or controlled by the
reporting organization. For BlackBerry, this includes emissions associated with stationary fuel
use, mobile fuel use, and refrigerant leaks (fugitive emissions).
Scope 2 emissions: Indirect GHG emissions that the organization has caused through its
consumption of energy in the form of electricity, heat, cooling or steam. For BlackBerry, this
includes emissions associated with the purchase of electricity.
Scope 3 emissions: Indirect emissions that arise as a consequence of an organization's activities
from sources that are owned or controlled by others. For BlackBerry, this includes emissions
associated with employee air travel, employee business vehicle rentals, employee expensed
vehicle mileage, and employee business rail travel.
According to the GHG Protocol, a meaningful and consistent comparison of emissions over time requires
that companies set a base year to compare current emissions against. For BlackBerry, the base year is
currently calendar year 2008, the first year that we developed our emissions inventory. The following
table summarizes BlackBerrys Scope 1 and Scope 2 emissions since 2008.
Scope 1 and Scope 2 emissions since 2008 (base year)
Annual Comparison
2008
2009
2010
2011
2012*
2013*
Scope 1 GHG Emissions

(tonnes CO2e)
9,313
9,505
13,688
14,572
13,858
16,173
Scope 2 GHG Emissions

(tonnes CO2e)
27,620
32,801
50,180
78,871
69,166
81,821
* International emission factors were updated by World Resources Institute (WRI), which attributed to inventory differences in
emissions (particularly from leased international sites with unknown electricity consumption from 2011 to 2012).
* In 2012, BlackBerrys access to higher resolution activity data for the data centers led to a decrease in Scope 2 emissions. This
is due to previous over-estimation of data center electricity consumption based on estimates and proxy data in the previous
inventory calculations (for conservativeness).
BlackBerry is continuing to improve data collection and management procedures each year to increase
the certainty and accuracy of each new GHG inventory. Incorporating additional facilities and emission
sources into the inventory has resulted in year over year increases in reported emissions. In addition,
corporate growth since 2008 also contributed to increased annual emissions. BlackBerrys emissions are
expected to remain constant or slightly decrease due to an operations consolidation project currently
underway.
For full copies of BlackBerry CDP reports, visit www.cdproject.net.
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Greenhouse Gas Emission Reduction Initiatives
BlackBerry is improving processes and taking other measures to reduce its GHG emissions, including:
Process emission reductions: Energy efficiency considerations for all new equipment are now
part of BlackBerrys procurement process. This approach has already reduced GHG emissions
through avoidance, reduction or measurement at BlackBerry's Wireless Handheld New Product
Realization Center, BlackBerry Care - Repair Center, and Hardware Verification and Materials
Testing Labs.
Energy efficiency building services: Several initiatives are underway to improve the energy
efficiency of building services. To control the amount of energy used, we monitor low-use and
unoccupied areas and arrange automatic and manual scheduling to reduce lighting as well as
heating, ventilation and air conditioning (HVAC) runtimes and setback of temperatures.
Data center efficiencies: BlackBerry is actively engaged in initiatives to increase the energy
efficiency of its data centers. One way to do that is to take advantage of improving hardware to
reduce the size of data centers. In the past year, BlackBerry has consolidated approximately
55,000 square feet of data center operations globally. Another is to find efficiencies. In a typical
data center, only about half of the power required is used by IT equipment, with the rest going
mostly to cooling. Efficiency can be increased by eliminating cooling inefficiencies, upgrading the
cooling system to allow for variable cooling and/or making greater use of outside air. For
example, in one of BlackBerrys data centers, 70-80% of cooling air comes from outside.
Renewable energy: BlackBerry purchased 2,200 megawatt hour (MWh) of Canadian-sourced
renewable energy certificates (RECs) from Renewable Choice Energy for calendar year 2013.
Whenever a MWh of electricity is produced by a certified renewable generation facility and
injected onto the electricity grid, a REC is created to represent the positive environmental
benefits associated with producing green power. Renewable Choice RECs are tracked and
certified by the leading national third-party REC auditing organization, Green-e Energy. Green-e
Energy is a program of the not-for-profit Center for Resource Solutions, which guarantees they
are not double counted.
ISO 14001 Environmental Management Systems (EMS)

ISO 14001 sets out the criteria for an Environmental Management System (EMS), creating a framework
that enables an organization to set up an effective EMS to measure and improve environmental
performance.
BlackBerrys Wireless Handheld New Product Realization Center, BlackBerry Care - Repair Center, and
Hardware Verification and Materials Testing Labs operations in Cambridge, Ontario are all certified to
the ISO 14001 standard. Environmental management programs, including utility conservation and waste
management, have been established to control and reduce significant environmental impacts.
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BlackBerry is in the process of expanding the scope of its ISO 14001 EMS to encompass product design
activities. Through use of product life cycle assessment (LCA) analysis, BlackBerry continuously seeks
further opportunities to lower the overall environmental impact of our products.
Product Sustainability
In addition to working to reduce the impact of its operations, BlackBerry also pays close attention to
how its products are designed, distributed and disposed of to reduce their environmental impact.
Product Life Cycle Analysis
A vital first step to reducing environmental impact is to track and measure the impacts at each point in a
products lifecycle. Although BlackBerry uses a range of techniques to understand these impacts, Life
Cycle Analysis (LCA) is the most comprehensive. The assessments provide an in-depth view of each
products environmental impacts at every stage in its lifecycle, from the materials used in the product,
to production and distribution, throughout its use, and at the end of its useful life. To conduct the LCA
studies on its products, BlackBerry works with PE International, an experienced sustainability
management consulting firm. All of the LCAs developed to date are ISO 14004 and ISO 14044 compliant
and have been critically reviewed by a researcher at the Massachusetts Institute of Technology, who is
an expert in the LCA of consumer products. Results from the LCA studies help BlackBerry identify what
we are doing well as well as identifying opportunities to lessen our environmental impacts. More
detailed information on each product lifecycle phase is provided below in order to illustrate the various
steps BlackBerry has taken to reduce its impact.
The following charts show the relative greenhouse gas (GHG) emissions of the BlackBerry Z10
smartphone (based on 36 months of use).
Estimated greenhouse gas emissions: BlackBerry Z10 smartphone total greenhouse gas emissions:
If disposed of in landfill: 57.6 kg CO2e equivalent

If recycled: 54.3 kg CO2e. Recycling the device reduces the total GHG impact by 3.3 kg CO2e
equivalent per device.
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Manufacturing phase reducing the quantity of hazardous materials, natural resources, and
emissions generated when manufacturing BlackBerry products
The manufacturing phase encompasses environmental impacts associated with gathering raw materials,
fashioning these materials into electronic parts and assembling these parts into the final product. It is
typical for electronics to have the greatest impact in this phase due to the sophisticated processes
required to manufacture many electronic components such as silicon chips, memory and circuit boards.
BlackBerry carefully tracks and evaluates the materials we put into our products, taking into
consideration durability and performance, as well as toxicity and environmental impact.
An increasing awareness of the health and environmental impacts of hazardous materials has made
reducing the use of these materials a particular focus for BlackBerry in recent years. A number of
government and regulatory agencies also share this focus. Working collaboratively, BlackBerry has
worked with industry groups and regulatory agencies to help develop test methods for regulations such
as the European Unions Restriction of Hazardous Substances (RoHS) and the Registration, Evaluation,
Authorisation and Restriction of Chemicals (REACH) and the Government of Canadas Chemicals
Management Plan.
BlackBerry supports the precautionary principle in recognition that certain substances can have adverse
effects on human health or the environment. We continually track trends in the use of hazardous
substances and go beyond the regulations when the scientific community raises potential concerns by
eliminating substances of concern and ensuring for their safe substitution.
Since 2006, BlackBerry has had an internally developed list of restricted substances for all parts,
components, assemblies and materials used in BlackBerry products. The list is constantly evolving and is
based on substances flagged as potentially hazardous by various regulatory authorities, industry bodies
or the broader scientific community. BlackBerrys products have been incorporating the restrictions as
they are updated. In 2013, to better manage the materials used in BlackBerry products and by suppliers
of components, we have included the restricted substance list into a new BlackBerry Policy for Control
of Substances in Products. All products manufactured must adhere to those requirements listed in the
most recent published policy. This policy requires suppliers to disclose all of the substances present in
parts they supply to BlackBerry.
The following timeline summarizes the improvements made to BlackBerry products and the changes
made to its internal list of restricted substances.
July 2006
June 2010
July 2010
March 2011
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BlackBerry complies with the RoHS.

BlackBerry starts extensive review of its supply chain to investigate use of
phthalates.
BlackBerry publically discloses its restricted substances list used with
suppliers
BlackBerry starts extensive review of its supply chain to investigate the use
of polyvinyl chloride (PVC) and brominated flame retardants (BFRs).

April 2011
December 2011
September 2012
November 2012
March 2013
April 2013
January 2014
By end of CY 2014
By end of CY 2014
Phthalates identified by REACH are eliminated from all BlackBerry

smartphones and accessories.
Beryllium is banned from BlackBerrys smartphones and accessories.
BlackBerry makes commitment to eliminate PVC and BFRs in new products
by the end of 2013.
BlackBerry starts extensive review of its supply chain to investigate use of
antimony trioxide.
BlackBerry publishes BlackBerry Policy on the Control of Substances in
Products.
BlackBerry eliminates PVC and BFRs in new smartphones at the device
level.1
BlackBerry eliminates the use of BFRs, PVC and all phthalates in BlackBerry
products at the homogenous material level.2
BlackBerry plans to eliminate the use of all antimony oxides in new
smartphones.
BlackBerry is investigating the possibility of increasing use of recycled
plastic in BlackBerry smartphones up to a minimum of 10%.
Containing less than 0.1% of any brominated or chlorinated substances, including BFRs, chlorinated flame retardants (CFRs)
and PVC by overall device weight.
2
According to the JEDEC JS-709A standard specifying a maximum 1000 ppm threshold.
Transport phase reducing the emissions generated when BlackBerry products are shipped to the
customer
The transport phase encompasses environmental impacts associated with
transporting a product from the factory to the retail store. BlackBerry
products are shipped in small, lightweight packaging, which reduces the
impacts in this phase.
The following timeline highlights how BlackBerry has consistently improved
the environmental performance of its packaging including improved
transportation efficiencies and a reduction in e-waste.
2010
2011
May 2012
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BlackBerry reduces box size from 5x7 to 5x5 inches

BlackBerry introduces 5x3 box size and mini CD for electronic documentation.
Compact package design permits more than twice as many smartphones to be
included on a single shipping pallet.
The compact BlackBerry Charger also helps reduce box size. The charger can be
used with both a BlackBerry Micro-USB Cable and BlackBerry Mini-USB Cable,
eliminating the need for its own built-in cable and avoiding additional e-waste at
the end of the products useful life.
The dual-function USB cable allows for connection to a computer for data transfer.
BlackBerry eliminates petroleum-based inks from all product packaging. On-device
electronic documentation reduces paper documentation shipped in the box.
Lighter-weight paper used for printed information and bands made of recycled
paper bind the printed material for most products.

June 2012
January 2013
October 2013
All BlackBerry smartphones are shipped with 100% fiber-based packaging that is
fully recyclable.
BlackBerry further reduces documentation shipped in a box. Introduced new tray
made of bagasse fiber, which is a waste bi-product from processing sugar cane and
does not impact food sources. Bagasse is environmentally safe and 100%
biodegradable and recyclable.
BlackBerry further reduces box size by 25% with a simple internal design and less
paper documentation.
Use phase reducing the energy consumed during use of BlackBerry products
BlackBerrys LCA study found that, once a product is in use by the customers, the regular daily charging
cycles required over the course of a products life represents its most significant environmental impact.
That is why BlackBerry has focused on power management to increase the energy efficiency of products
and accessories to help its customers reduce their energy use.
Energy efficiency has always been a core focus of the BlackBerry design process, resulting in highly
optimized software and an energy efficient charging system.
To help a user maximize their battery life and minimize the use of energy, the BlackBerry 10 operating
system includes several power management settings. Users can choose to maximize battery life
manually by modifying settings for the smartphones screen backlight and brightness, notifications,
screen lock timeout, network connections and applications. The new battery usage indicators and power
monitoring options introduced in BlackBerry 10 OS version 10.2.1 helps users track and optimize power
consumption to deliver the best possible performance. Thanks in part to these features, the BlackBerry
Z30 smartphone offers up to 25 hours of battery life based on a mixed usage scenario.
To minimize energy consumption, BlackBerry has worked to consistently reduce the footprint of its
chargers and improve their energy efficiency. All of our chargers currently in market achieve Level V, the
highest rating for the International Energy Efficiency Mark. In addition, all BlackBerry devices, batteries
and chargers comply with the strict Battery Charging System efficiency requirements of the California
Energy Commission.
The chart in Appendix C demonstrates BlackBerrys commitment to reducing the energy usage of its
chargers both when charging a smartphone (active efficiency), and when not attached to a smartphone
but still plugged in (no-load power consumption).
End-of-life phase reusing and recycling the materials contained in BlackBerry products
The end-of-life phase can present opportunities if a device is reused, refurbished or recycled. BlackBerry
devices are designed to last with software that can be upgraded over-the-air and hardware that
facilitates repair. When a BlackBerry smartphone has truly reached the end of its life, BlackBerry
provides its recyclers with instructions on how best to dismantle and recycle it in order to maximize the
recovery of material and avoid any exposure to hazardous substances. All smartphones are designed to
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be easily disassembled with standard tools and all plastic parts are labeled with the type of resin used in
order to maximize the efficacy of the recycling process.
Example disassembly diagram and material

breakdown for the Z10
BlackBerry conducts a recyclability analysis on each of its smartphones to determine how easy it would
be for a recycler to disassemble a smartphone and extract valuable materials. Each smartphone is
dismantled as far as possible using commonly available tools. Each piece that cannot be broken down
further is analyzed to determine if and how it would be recycled using typical recycling processes (e.g.
plastic shredding, metal smelting, etc.).
The Recyclability Rate is derived as a percentage calculated from the total mass of the recyclable
components compared to the total mass of the smartphone.
Smartphone
Recyclability Rate
BlackBerry Z10
73%
BlackBerry Q10
86%
BlackBerry Q5
80%
BlackBerry Z30
81%
BlackBerry continues to offer a variety of options for customers to dispose of BlackBerry devices that
have reached the end of their useful life. In addition to the take-back and recycling programs offered by
BlackBerrys carrier partners globally, more than 260,000 BlackBerry smartphones have been collected
in the U.S. and Canada from consumer and enterprise customers in calendar year 2013 through the
BlackBerry Recycling Program and the BlackBerry Trade Up Program. In addition, BlackBerry is a member
of the REPIC responsible recycling program, which enables customers to recycle in the UK. Furthermore,
BlackBerry continues to be a member of the Call2Recycle stewardship program, which operates a
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network of collection sites in the U.S. and Canada to recycle batteries and cellphones, and also remains
a participant in the Recycle My Cell program in Canada.
BlackBerry joined the Programa Verde (Green Program) in Mexico, a program formed by the National
Association of Telecommunications (ANATEL). Through Programa Verde, member companies encourage
the recycling of mobile devices and promote a culture of recycling.
Repair, Refurbishment and Reuse
BlackBerry devices are designed to be easily repaired, containing many parts that professional repair
facilities can quickly and simply swap. If there is a problem with a device, BlackBerry has a global
network of repair centers to conduct basic and advanced repairs that augment the repair options
provided by BlackBerrys carrier partners globally.
BlackBerry encourages the passing of products from one user to the next, being repaired and
refurbished where necessary, and all BlackBerry products include a built-in secure data wipe feature to
ensure that no data from the previous user remains on the device.
Understanding Supply Chain Impacts
When addressing their environmental impacts, many companies will understandably focus their initial
attention on their own operations, where they have immediate control. However, for companies with
extensive supply chains, much of the overall environmental impacts are actually embedded throughout
the sourcing and production process. As an example, for GHG emissions, anything up to 80% of an
organizations emissions can be embedded in their supply chain, yet typically only attract 20% of
management attention. This situation is changing, as companies take a more holistic view of their value
chain impacts, and as pressure from external stakeholders, including both business and consumer
customers as well as environmental NGOs, increases for better oversight.
BlackBerry has been a leader in taking a very pragmatic approach to supply chain environmental
reporting efforts, endeavouring to understand the scale rather than the minutiae, and focusing on areas
of material importance.
As a first step, BlackBerry wanted to assess its total supply chains dependence on natural capital,
including an evaluation of both direct and indirect suppliers. Natural capital can be defined as the stock
of natural ecosystems that yields a flow of valuable goods or services into the future. In other words,
how are BlackBerry suppliers affecting the natural environment? This environmental performance data,
accounting for more than 90% of total spend with suppliers, serves as a benchmark for us to measure
our performance in relation to the industry overall and to assess the impact of improvement strategies
over time.
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Beyond that, we also want to understand the major impacts within our supply chain, indicating which
product and service categories and which suppliers were contributing most to carbon, water and waste
footprints.
In 2013, BlackBerry engaged the environmental data experts at Trucost to carry out a more structured
analysis of our supply chain environmental impacts. Trucost provided estimates of absolute supply chain
GHG emissions, water usage and waste generation as well as intensity levels measured as outputs
relative to expenditure with suppliers. In addition, Trucost was able to identify hotspots within our
supply chains, both in terms of the product and service categories as well as the suppliers contributing
most to each of the environmental impacts. This included both suppliers for materials and components
directly related to our end products, and also suppliers of indirect goods and services. More than 90%
total spend was covered by this analysis.
Direct Supply
Indirect Supply
Total Supply
Base
Base
Base
Carbon footprint (tCO2e per $mn)
268
96
202
Water footprint (m3 per $mn)
20,971
15,679
18,942
Waste footprint (t per $mn)
11
Footprint
The initial effort targeted suppliers of direct materials and components. Following identification of the
top 10-15 suppliers, BlackBerry instituted a program to gain deeper understanding of what each supplier
was doing in terms of environmental management. This included CDP investor submissions where
available, and direct discussion with company sustainability specialists. Detailed data from selected
suppliers was also requested through the Electronic Industry Citizenship Coalition (EICC) online supplier
data management system, EICC-ON.
BlackBerry worked with Trucost to quantify the natural

capital impacts of its suppliers all the way back to raw
materials, in order to build greater resilience into its supply
chain. Trucost's supply chain tool has highlighted that the
majority of the impact resides with a small number of
suppliers, enabling BlackBerry to target effective
interventions to reduce the environmental impact of its
products, said Richard Mattison, CEO Trucost.
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The good news is that, in all cases, the top 10-15 contributing suppliers were well-established
companies with relatively mature environmental management practices, and have strategies and
reduction targets with supporting plans in place. However, the one area where most of these suppliers
were not as advanced was in the management of the environmental aspects in their own supply chains.
Given that typically 80% of a companys GHG emissions are embedded in the supply chain, this presents
an opportunity and it is an area that BlackBerry will emphasize in future discussions with suppliers.
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Ethics
BlackBerry has a strong corporate governance ethic and is committed to acting with integrity across all
of its operations.
BlackBerry is committed to ethical operations through strong corporate governance, responsible supply
chain management, a diverse supply base, and active participation on important issues.
Corporate Governance
BlackBerry has a number of measures in place to build a strong culture of ethical behavior across the
organization.
The Board of Directors
The BlackBerry Board of Directors, the various Board committees and their respective mandates and
charters help to facilitate effective corporate governance at BlackBerry. The Boards management
oversight role is also facilitated by the independence of the Lead Director as well as six of seven
Directors. In addition, the Audit and Risk Management Committee and the Compensation, Nomination
and Governance Committee are comprised entirely of independent Directors. For more information on
each of the companys Board of Directors, its mandate and the charters of its committees, view the
Corporate Governance documentation. Additional information on corporate governance practices at
BlackBerry is set out in the disclosure of corporate governance practices in the BlackBerry Proxy Circular
(Management Information Circular) for its annual meeting of shareholders.
Business Standards and Principles
To ensure that every employee understands what it means to behave ethically in their roles, BlackBerry
has created Business Standards and Principles. Subject to the application of local laws, BlackBerry
employees are expected to read, understand and comply with these standards and principles and
apply them as they perform their daily work. The Business Standards and Principles documents are
reviewed annually by an internal cross-functional team and updated as necessary with the approval of
the Board of Directors. Any changes to the Business Standards and Principles are also communicated to
all employees as part of an annual acknowledgement program. In the spring of 2012, BlackBerry
introduced a new Code of Business Standards and Principles. In 2013, BlackBerry added a new
mandatory Business Standards and Principles Training Course that must be completed as part of an
employees Business Standards and Principles acknowledgement.
In support of the Business Standards and Principles, BlackBerry encourages and enables employees to
report any issues or concerns to their manager, BlackBerry Human Resources, the Finance department
or the Legal department. In addition, BlackBerry has created BlackBerry Ethics Link, a system that allows
anyone, including BlackBerry employees, to report concerns anonymously, if desired, by telephone or a
web-based portal. Reports made through Ethics Link are investigated by appropriate functional teams
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and, depending on the nature of the report, some cases may be referred directly to the Chair of the
Audit and Risk Management Committee of the Board of Directors.
Risk and Compliance Management
At BlackBerry, the Risk Performance and Audit (RPA) group provides independent assurance and
advisory services to assist in the companys risk-management processes. The RPA group brings a
systematic approach to evaluating and improving, if necessary, the effectiveness of risk management,
decision-making and governance processes. To enhance the RPAs independence, it reports directly to
the Audit and Risk Management Committee of the Board of Directors, which, in addition to oversight of
the RPA, has other specific risk and compliance oversight responsibilities.
BlackBerry has a Chief Compliance Officer who reports to the Audit and Risk Management Committee of
the Board of Directors at its quarterly meetings. The Chief Compliance Officer along with a Risk
Management and Compliance Council, consisting of senior management representing a broad spectrum
of areas of the companys business, oversees the compliance program for BlackBerry and assists in
assessing, managing and monitoring risks, and compliance.
Supply Chain Social Responsibility

BlackBerry smartphones include many components sourced from suppliers located in various countries
across the world. BlackBerry also purchases other products and services that are needed to support the
day-to-day operations of the business. This extended supply chain has a tremendous impact on the
communities in which they operate and beyond.
As a significant customer, we recognize the influence BlackBerry can have on this supply chain. We take
that responsibility seriously and aim to ensure the respectful treatment of workers in our supply chain,
as well as encouraging supplier operations that avoid harmful damage to the environment and that
target the reduction in the use of natural resources.
BlackBerry has outlined its expectations of its suppliers in the BlackBerry Supplier Code of Conduct
(Supplier Code). This Code is based on the Electronic Industry Citizenship Coalition (EICC) Code of
Conduct, a set of standards on social, environmental and ethical issues in the electronics industry supply
chain. It details the ethical, labor, health and safety, and environmental standards that BlackBerry
expects its suppliers in which to comply. Suppliers are also expected to adopt similar standards within
their own supply chains, with the intent of achieving a consistent approach to the management of social
and environmental performance. All suppliers must commit to follow this code when signing new
contracts.
Supplier Risk Management
Wherever in the world that BlackBerry suppliers are located, there is a potential for inappropriate
behavior to occur, either in the form of illegal practices or violations of the Supplier Code of Conduct. To
understand the extent of this potential, BlackBerry periodically executes a risk assessment of our supply
base.
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Supplier Risk Management Process
Since 2012, the company has been applying the Supplier Risk Management process to suppliers of the
materials and components that are directly associated with the manufacturing of BlackBerry products.
The High Level Risk Assessment model, based on the EICCs Risk Assessment 1 (RA1) tool, provides the
first indicator. The model helps to calculate a relative risk score of suppliers using four main criteria:
Geographic location of supplier facilities

Commodity type (manufacturing process)
Nature of the relationship with BlackBerry (longevity and spend)
History of social and environmental issues and audit results
Having narrowed down those suppliers identified as carrying the highest risk, BlackBerry then conducts
further due diligence through supplier self-assessment questionnaires and on-site audit activities. In
doing so, BlackBerry employs tools and processes developed by the EICC.
Conflict Minerals
Conflict minerals are minerals or derivatives that, when sold, help finance conflict in the Democratic
Republic of the Congo or an adjoining country. As part of its supply chain efforts, BlackBerry had been
working on the sourcing of conflict free minerals prior to U.S. legislation in 2010.
That legislation Section 1502 of the Dodd Frank Wall Street Reform and Consumer Protection Act
(Dodd Frank) requires public companies to annually report to the U.S. Securities and Exchange
Commission (SEC) on their use of conflict minerals originating from the Democratic Republic of the
29 | P a g e

Congo (DRC) or an adjoining country. Under Dodd Frank, conflict minerals are defined as tantalum
(columbite-tantalite), tin (cassiterite), tungsten (wolframite) and gold.
Peter Chapman, Executive Director, SHARE, commented:

BlackBerrys own programs and leadership in broader
industry initiatives to stop the use of conflict minerals, as
well as its comprehensive public reporting, signals to
investors that BlackBerry is paying close attention to
addressing social and environmental risks in its supply
chain. Applying that comprehensive approach to solving
other industry-wide problems in electronics supply chains
will cement BlackBerrys reputation as a leader in the
field.
Fortunately, BlackBerrys ongoing efforts in this area ensured it was well prepared to fulfil its obligations
under Dodd Frank. Not only is BlackBerry meeting it legislative obligations, its also playing an active role
working across industry groups to help address the issues of conflict minerals.
BlackBerry has been an active participant in the piloting of the
Organisation for Economic Co-operation and Development (OECD) Due
Diligence Guidance for Responsible Supply Chains of Minerals from
Conflict-Affected and High-Risk Areas (the OECD Guidance). BlackBerry
commented on and contributed to the development, implementation and
testing of the OECD Guidance and has based its own Responsible Minerals
Policy and the supply chain due diligence program on the five-step
framework described in the OECD Guidance. Involvement in the pilot also
provided an opportunity to share and learn from others as they were
implementing their own due diligence programs.
BlackBerry has informed direct suppliers of the Responsible Minerals Policy, which supplements the
existing Supplier Code, and all new supplier agreements contractually require supplier conformance.
BlackBerry is also an active member of the Conflict Free Sourcing Initiative (CFSI, formerly the EICC and
GeSI Extractives Work Group), and believes that this kind of industry collaboration and multistakeholder engagement is essential for developing the capability to validate the responsible sourcing of
minerals within the supply chain.
A key program established by the CFSI is the Conflict-Free Smelter Program (CFSP). This is a voluntary
program which involves a third party independent audit of a smelters or refiners purchasing practices
to determine whether or not materials they have processed have come from conflict-free sources.
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This approach is important because the smelter or refiner represents the choke point in the supply
chain the point to which purchasers of refined material can look for assurances about the conflictfree status of the material they are purchasing. In addition to supporting development, refinement, and
expansion of this program through direct engagement and visits to smelters and refiners, BlackBerry
holds one of six seats on the CFSP Audit Review Committee. This group reviews audit reports for quality
and consistency with the CFSP audit protocols and procedures, before recognizing smelters and refiners
as being CFSP-compliant. The names of smelters validated as CFSP-compliant are published on the CFSI
website, which helps companies to source refined material in a responsible way.
Through the CFSI, BlackBerry has had a leadership role in developing and refining the Conflict Minerals
Reporting Template (CMRT), a key due diligence tool for downstream companies in gathering supply
chain sourcing data, including the names and locations of smelters and/or refiners that are supplying
them with material containing any of the conflict minerals. This is in line with OECD Guidance; supports
compliance with Section 1502 of Dodd Frank; has become the de facto standard for conflict minerals
data collection; and is being adopted as good practice across numerous industry sectors.
Following the pilot implementation of the CMRT, BlackBerry continued supply chain due diligence
program activities relative to products manufactured in calendar year 2013. We collected data from
126 suppliers, representing more than 90% of direct spend. Program improvements for this year include:
Increase of supplier outreach through mechanisms such as supplier webinars and written
communications, in order to encourage improved due diligence and more comprehensive reporting.
Greater smelter outreach through onsite engagement, regional and industry dialogue, and virtual
support. In calendar year 2013, BlackBerry team members visited five smelters and supported the
engagement of many others via their active efforts in CFSI workshops and outreach meetings or
conferences with the purpose of encouraging and facilitating smelter and refinery participation in
the CFSI.
Improved transparency through the onsite posting of the list of smelters and refiners reported by
BlackBerry suppliers.
BlackBerry will continue to engage with relevant first-tier suppliers to improve the due diligence
processes exercised regarding the source and chain of custody of the conflict minerals used in the parts
and components they supply to us. We will continue to impress upon them the expectation that they
apply the OECD Guidance in good faith.
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BlackBerry has been among the top companies working on

conflict minerals, receiving a top six ranking in our survey of
top brands. Their hard work on the industry audit system
and participation in clean minerals projects in Congo have
been important, as they offer pilot clean supply chains for
consumers and Congolese miners. But we're not done yet -more efforts by companies are needed to move beyond the
pilots and develop larger-scale responsible minerals projects
in Congo to boost the conflict-free trade., said Sasha
Lezhnev, Associate Director of Policy for Congo, Great Lakes
Region and LRA, Enough Project.
BlackBerry will also continue to focus efforts on working with industry peers through the CFSI to
improve the systems of transparency and control and leverage those systems within our own supply
chain.
One important output of our conflict minerals diligence efforts is the list of facilities verified by the CFSI
as smelters or refiners which have been reported by BlackBerry suppliers as processing gold,
tantalum, tin and/or tungsten within their respective supply chains. BlackBerry first published this list in
calendar year 2013 on the external website, and will provide updates to this list as new information
becomes available.
An ambition of many consumers of tantalum, tin, tungsten and gold is to help ensure that the DRC and
surrounding countries remain viable sources of conflict-free minerals, and that legitimate trade in such
materials supports their economies. To that end, BlackBerry continues to participate in a number of inregion sourcing support activities, and through these and supply chain mapping, is confident that
conflict free material from the DRC region is entering our supply chain.
During fiscal 2014, BlackBerry:
Continued to be a member and supporter of the Public-Private Alliance for Responsible Minerals
Trade, a joint initiative between governments, companies and civil society launched by the U.S.
State Department in 2011 to support supply chain solutions to conflict minerals challenges in the
DRC and the Great Lakes region of Africa. The aim is to help the governments of the DRC and other
countries in the region break the link between the illicit minerals trade and ongoing violence and
human rights abuses.
Continued to be a participant in the Solutions For Hope project, launched in 2011 by AVX
Corporation, a leading tantalum capacitor manufacturer, and Motorola Solutions, as an initiative to
source conflict-free tantalum from the DRC through a closed-pipe supply line.
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Continued as a participant in the Conflict Free Tin Initiative (CFTI) established by members of the
industry convened by the Dutch Government, and aimed at sourcing conflict free tin from mines in
the South Kivu province of the DRC.
Became an Associate Member of the ITRI Tin Mining Supply Chain Initiative (iTSCi), the bag and tag
traceability scheme that supports both Solutions for Hope and the CFTI, and in alignment with the
OECD Guidelines.
Tin Mining in Indonesia

In 2012, media reports and investigations
carried out by the group Friends of the Earth
highlighted environmental and social harm
occurring on Bangka Belitung in Indonesia
that was being attributed to tin mining
operations. Tin mining is an important
contributor to the Indonesian economy,
producing approximately one third of the
worlds mined tin each year, and supplies
material for use in various industry sectors
including electronic products such as
smartphones and tablets.
The Indonesian tin mining industry is an important part of BlackBerrys supply chain. We are very
concerned about the reported environmental and health risks associated with the industry and are
committed to the multi-stakeholder, public-private Indonesian Tin Working Group (TWG) convened by
the Sustainable Trade Initiative (IDH) which we joined in fiscal 2014.
Representatives from BlackBerry visited Bangka Belitung in calendar year 2013 and were able to see
first-hand some of the mining operations, and to talk with some of the local workers.
The TWG includes members of the EICC, Friends of the Earth and the non-profit Industrial Technology
Research Institute (ITRI), and was brought together to determine how and whether the downstream
supply chain could have a positive impact on the social and environmental circumstances surrounding
tin mining on Bangka Belitung.
One of the first actions of the TWG was to commission a research study to better understand the
Indonesian tin mining industry, with an analysis of the particular situation on Bangka Belitung, as a
means to explore ways to support sustainable growth through responsible sourcing. Estelle Levin LLP, a
specialist consultancy dedicated to responsible mining and sourcing conducted and completed the
research in late 2013. Since then, the TWG has been working to establish a plan of action based on the
research findings and subsequent stakeholder consultations.
33 | P a g e

Supplier Diversity
BlackBerry has several initiatives in place to use its purchasing power to support diversity within its
supply chain. Diverse suppliers include small businesses, businesses owned by veterans, minorities, or
women and those in historically underutilized business zones. Our goal is to provide opportunities to
diverse suppliers who satisfy BlackBerrys purchasing and contractual standards. We strive to create
vendorbuyer relationships that allow diverse organizations to continue to develop, while offering
quality products at competitive prices. Sourcing departments in the BlackBerry organization are
encouraged to identify and include diverse suppliers and consultants in the procurement process.
Mentoring
BlackBerry offers a mentoring program for its employees where they have the opportunity to provide
assistance and expertise to diverse suppliers in the areas of business planning, product/service pricing,
financial planning, marketing, technical knowledge, brochures, the bidding process, paperwork
simplification and workflow. We also encourage some of our largest suppliers to mentor diverse
suppliers.
The objective of this developmental program is to better prepare potential suppliers to meet the
business needs of BlackBerry, and to create conditions for them to competitively seek contracts and
business opportunities.
Expanding our commitment
BlackBerry spent nearly $270 million in fiscal 2014 with diverse suppliers in addition to supporting their
development through training, council engagements and mentoring programs.
Still in the early stages of supplier diversity program development, we have increased our diverse supply
base and our diverse spend year over year. We encourage diverse supplier capability building by hosting
workshops through certification councils and regular mentoring meetings.
With the implementation of our Supplier Diversity Policy, we give regular supplier diversity training and
updates to BlackBerry employees through internal media outlets. We have been recognized for our
support and commitment to supplier diversity through certifying councils and the supplier diversity
industry.
Membership of Diversity Councils
National Minority Supplier Development Council (NMSDC)
Women Business Enterprise National Council (WBENC)
Canadian Aboriginal and Minority Supplier Council (CAMSC)
Women Business Enterprises Connect, Canada
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Recognition
For the second successive year, BlackBerry was a recipient of the AT&T Supplier Diversity Crystal Award,
which is presented to a select group of their prime suppliers who attained or exceeded 21.5 percent
diverse supplier spend in calendar year 2013. BlackBerry was commended for its Outstanding
Performance, and the award is recognition of our commitment to collaborating with our customers,
suppliers and local communities together with AT&T.
Security
ISO 27001 Information Security Management System
BlackBerry's business is built on our ability to secure our customers mobile data. One way we
demonstrate our commitment to security is by strictly following the standards outlined by ISO 27001
Information Security Management System. ISO 27001 provides a model for establishing an Information
Security Management System (ISMS), which aligns people, resources and controls to create a series of
measureable security practices for protecting information assets. BlackBerry uses BSI Group, an
independent and external company, to certify and validate that BlackBerry has an appropriate ISMS in
place for the processes, systems, and infrastructure that support the BlackBerry services.
BlackBerry also obtained certification for our Secure Element Manager (SEM) solution for Near Field
Communication (NFC) mobile payments to enable carriers to support Visa and MasterCard issuing banks
and financial institutions by allowing them to use their device to make purchases.
BlackBerry is in the processes of obtaining Service Organization Controls 2 (SOC 2), Type I report
(Security Trust Principle). SOC 2 reporting assures our customers that BlackBerry has adequate control
systems in place to safeguard their data and information. The scope of the SOC2 report is focused on
Enterprise Cloud Services provided by BlackBerry to its customers. The Cloud Services in scope are
hosted in data centers located in the U.S., Canada and Europe.
Customer Privacy
BlackBerry has a long history in providing privacy-enhanced mobile communications that are designed
to be secure, and is committed to protecting the privacy of our customers personal information.
Through the BlackBerry Code of Business Standards and Principles, BlackBerry employees are made
aware of the importance of appropriately and securely handling personal information, keeping such
information in secure locations and systems and limiting access to personal information on a need to
know basis for business reasons. Our Privacy Policy and end user agreements inform our customers
about how we collect, use and disclose their personal information, and is updated occasionally as
necessary to keep current with changing technologies, laws, our evolving business practices and the
needs of our customers.
35 | P a g e

Lawful Access
BlackBerrys efforts to protect and secure the data of its customers are balanced by the requirement to
supply lawful access. Lawful access is a request by government authorities to telecommunications
carriers or technology suppliers, such as BlackBerry, for access to subscriber information or
communications for the purposes of investigation or prosecution. A common requirement around the
world, lawful access may be required for reasons such as investigating, solving or prosecuting crime, or
for ensuring national security.
In responding to lawful access requests, BlackBerry is guided by appropriate legal processes and publicly
disclosed lawful access principles in this regard, as we balance any such requests against our priority of
maintaining privacy rights of our users. We do not speculate or comment upon individual matters of
lawful access. Additionally, BlackBerry follows its lawful access principles consistently in all of the
markets we serve, and we clearly stipulate that BlackBerry does not have the ability to support the
access of BES communications as only our enterprise clients have control over the encryption keys for
these communications.
Providing a Quality Product

ISO 9001 Quality Management System
One of the most important ways BlackBerry can demonstrate its trustworthiness is by providing
customers with reliable products. To help ensure we do that, BlackBerry adheres to ISO 9001.
ISO 9001 is the most widely adopted international quality standard with more than 1.1 million
certificates issued worldwide. The standard is based on a number of quality management principles
including a strong customer focus, the process approach and continual improvement and provides the
structural foundation for other ISO standards such as ISO 14001 and ISO 27001.
Originally certified in 2005, BlackBerrys Quality Management System (QMS) undergoes annual audits by
accredited external auditors and continues to be certified to ISO 9001:2008. Activities from across
various business units were sampled as part of this fiscal years surveillance audit with interviews
conducted in multiple global locations. The auditors noted a strong commitment to customer
satisfaction and continual product and process improvement as part of their findings.
36 | P a g e
GRI Index
Fiscal 2014 Global Reporting Initiative Index
GRI 3.1 Indicator
Fiscal 2014 Response
Strategy and Analysis

1.1 Statement from the most
senior decision-maker of the
organization (e.g. CEO, chair or
equivalent senior position) about
the relevance of sustainability to
the organization and its strategy.
Organizational Profile
CR Report, p. 2
2.1 Name of the organization.
BlackBerry Limited
2.2 Primary brands, products

and/or services.
Fiscal 2014 Annual Financial Information, pp. 14-16
2.3 Operational structure of the

organization, including main
divisions, operating companies,
subsidiaries, and joint ventures.
2.4 Location of organization's
headquarters.
AIF, pp. 5, 12-16
2.5 Number of countries where

the organization operates, and
names of countries with either
major operations or that are
specifically relevant to the
sustainability issues covered in
the report.
2.6 Nature of ownership and legal
form.
2.7 Markets served (including
geographic breakdown, sectors
served, and types of
customers/beneficiaries).
2.8 Scale of the reporting
organization, including: number
of employees, net sales/net
revenue, total capitalization
broken down in terms of debt
and equity and quantity of
products or services provided.
2.9 Significant changes during the
reporting period regarding size,
structure or ownership including:
the location of or changes in
operations, including facility
openings, closings and
expansions; and changes in the
share capital structure and other
capital formation, maintenance
and alteration operations.
AIF, pp. 24-25
37 | P a g e
AIF, p. 5
2200 University Avenue East, Waterloo Ontario, Canada
AIF, pp. 5, 9
AIF, pp. 18-19
AIF, pp. 14, 19, 24-25
AIF, pp. 5-9

GRI 3.1 Indicator
2.10 Awards received in the

reporting period.
2013 AT&T Supplier Diversity Crystal Award

University of Surrey Professional Training and Careers Committee - Employer of the
Year Award 2012-2013
University of Guelph Engineering Hall of Honor 2014
Carleton University Task Eternal Society 2014
Report Parameters
3.1 Reporting period (e.g.
fiscal/calendar year) for
information provided.
3.2 Date of most recent previous
report.
3.3 Reporting cycle (annual,
biennial, etc.).
3.4 Contact point for questions
regarding the report or its
contents.
3.5 Process for defining report
content including: determining
materiality; prioritizing topics
within the report; and identifying
stakeholders the organization
expects to use the report.
3.6 Boundary of the report (e.g.
countries, divisions, subsidiaries,
leased facilities, joint ventures,
suppliers).
3.12 Table identifying the location
of the Standard Disclosures in the
report. Identify the page
numbers or web links where the
following can be found: Strategy
and Analysis, Organizational
Profile, Report Parameters,
Governance, Commitments and
Engagement, Disclosure of
Management Approach, per
category; Core Performance
Indicators, Any GRI additional
indicators that were included.
3.13 Policy and current practice
with regard to seeking external
assurance for the report. If not
included in the assurance report
accompanying the sustainability
report, explain the scope and
basis of any external assurance
provided. Also explain the
relationship between the
reporting organization and the
assurance provider(s).
38 | P a g e
March 3, 2013 - March 1, 2014

2013
Annual
corporateresponsibility@blackberry.com
CR Report, p. 3
CR Report, p. 3
AIF, pp. 5-7
CR Report, pp. 37-52
CR Report, Appendix A, pp. 53-55

GRI 3.1 Indicator
Governance, Commitments and Engagement

4.1 Governance structure of the
organization, including
commitments under the highest
governance body responsible for
specific tasks, such as setting
strategy or organizational
oversight.
4.2 Indicate whether the Chair of
the highest governance body is
also an executive officer (and, if
so their function within the
organization's management and
the reason for this arrangement).
4.3 For organizations that have a
unitary board structure, state the
number of members of the
highest governance body that are
independent and/or nonexecutive members.
4.4 Mechanisms for shareholders
and employees to provide
recommendations or direction to
the highest governance body.
4.5 Linkage between

compensation for members of
the highest governance body,
senior managers, and executives
(including departure
arrangements) and the
organization's performance
(including social and
environmental performance).
4.6 Processes in place for the
highest governance body to
ensure conflicts of interest are
avoided.
39 | P a g e
AIF, pp. 58-62

Proxy Circular (Management Information Circular) Fiscal 2014 pp. 59-64 and
Schedules D and E.
AIF, pp. 58-62

Proxy Circular, pp. 59-64 and Schedules D and E.
AIF, pp. 58-60

Proxy Circular, pp.7-12
BlackBerry is committed to fostering and maintaining strong principles and

standards of business behaviour and integrity. In conducting business for
BlackBerry, members of the Board of Directors, officers, employees and contractors
of BlackBerry must not only comply with applicable laws, but must also engage in,
and promote, honest and ethical conduct, including abiding by BlackBerry's
"Business Standards and Principles" document (see 4.6 below for link). The
reputation and success of BlackBerry is highly dependent on maintaining these high
standards of conduct.
BlackBerry has selected EthicsPoint to provide employees and shareholders with a
secure and independent resource to ask questions or voice potential concerns
about any conduct of BlackBerrys Board, officers, employees or contractors that is
not consistent with these standards. The information provided will be sent by
EthicsPoint to BlackBerry personnel to investigate and respond to the submitted
question or concern. Although employees or shareholders are encouraged to
provide their personal contact information, questions or concerns can also be
submitted anonymously. In either case, BlackBerry will not retaliate in any way
against anyone making a good-faith report.
Proxy Circular, pp. 20-64
BlackBerry Code of Business Standards and Principles

GRI 3.1 Indicator
4.8 Internally developed

statements of mission or values,
codes of conduct, and principles
relevant to economic,
environmental and social
performance and the status of
their implementation.
4.12 Externally developed
economic, environmental, and
social charters, principles or other
initiatives to which the
organization subscribes or
endorses.
4.13 Memberships in associations
(such as industry association)
and/or national/international
advocacy organizations in which
the organization: has positions in
governance bodies, participates
in projects or committees;
provides substantive funding
beyond routine membership dues
or views membership as strategic.
4.14 List of stakeholder groups
engaged by the organization.
Economic Performance Indicators
BlackBerry Corporate Governance Documentation
EC1 Direct economic value

generated and distributed, incl.
Revenues, operating costs,
employee compensation,
donations and other community
investments, retained earnings,
and payments to capital providers
and governments.
EC2 Financial implications and
other risks and opportunities for
the organization's activities due
to climate change.
EC3 Coverage of the
organization's defined benefit
plan obligations.
Link to financial documents

(http://ca.blackberry.com/company/investors/documents.html)
40 | P a g e
AIF, pp.17-18
AIF, pp. 17-18
CR Report, p. 3
BlackBerry reports risks and opportunities posed by climate change in the annual
CDP investor response. This report, Climate Change 2014, can be found here at
(https://www.cdp.net).
Specific benefit offerings vary from country to country depending on local
legislation and government programs. Benefits are available to full time permanent
and part-time permanent employees.
While BlackBerry does not have a defined benefit plan, the company contributes via
a percentage of salary matching programs. These percentages vary by country. The
level of participation by country is:
US 82%
Canada 90%
UK 90%
Germany 83%
France 46%
Spain 47%
South Africa 100%
Belgium 100%
Netherlands 100%
Luxembourg 100%
Italy 11%

GRI 3.1 Indicator
EC4 Significant financial

assistance received from
government.
EC8 Development and impact of
infrastructure investments and
services provided primarily for
public benefit through
commercial, in-kind, or pro bono
engagement.
AIF, pp. 20-22
EN3 Direct energy
Total energy consumed by Fuel Type, measured in megawatt hour (MWh) and
gigajoule (GJ):
Non-Renewable
Natural gas: 61,790 MWh (222,444 GJ)
Diesel/Gas oil: 10,533 MWh (37,918.8 GJ)
Jet gasoline: 5,656 MWh (20,361.6 GJ)
Motor gasoline: 428 MWh (1,540.8 GJ)
Other: Heating Oil: 1,259 MWh (4,532.4 GJ)
Note 1: Motor gasoline energy data is based on consumption estimates which vary
by lease terms for available BlackBerry leased vehicles in Europe. To convert
kilometers travelled to litres of fuel used, a conservative factor ranging from 917L/100km based on vehicle and fuel type was employed.
Note 2: Change in reporting boundary - Natural gas consumption for leased
buildings was added to BlackBerry's reported energy consumption this year and it
was not accounted last year. This represents an additional 6% of the total energy
consumption.
Note 3: Part of the generators diesel consumption data has been estimated due to
unavailability of data. Estimates were based on maintenance procedures for
generators (hours of operation) and historical data.
BlackBerry is continuing to refine our methodologies in an effort to increase data
integrity and reduce measurement uncertainties.
Indirect energy (electricity) consumed, measured in megawatt hour MWh and
gigajoule (GJ):
Non-Renewable
Electricity: 327,569 MWh (1,179,248.4 GJ)
BlackBerry seeks to make a positive impact on our communities by engaging the

talents and resources of our people and partners to embrace mobile technology.
BlackBerry employees around the world have volunteered their time during work
hours as well as their personal hours to contribute to improving childrens lives and
their communities through various programs:
Free The Children: approximately 2500 employee volunteer hours and 70,000
students reached,
Junior Achievement: 1500 students reached in 15 countries, 700 employee
volunteer hours,
Canada-Wide Science Fair (CWSF): 463 students reached from across Canada and
approximately 50 employee volunteer hours,
Waterloo-Wellington Science & Engineering Fair (WWSEF): over 200 students
reached and 150 employee volunteer hours.
FIRST: over 700 students reached and 50 employee volunteer hours,
Apps for Good: approximately 1200 students reached,
Proud2Be (volunteer grant program): over 5000 volunteer hours to communities
worldwide.
Environmental Performance Indicators
consumption by primary energy
source.
EN4 Indirect energy

consumption by primary source.
RECs: 2,200 MWh (7,920 GJ)
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GRI 3.1 Indicator
EN5 Energy saved due to

conservation and efficiency
improvements.
BlackBerry continues to develop emissions tracking and data management across

the organization, which will help identify opportunities and risks and provide
quantitative processes. In order to limit the absolute growth of GHG emissions,
BlackBerry is actively engaged in initiatives to increase the energy efficiency of
BlackBerry products, data centers and buildings.
Process emissions reductions
Energy efficiency considerations for all new equipment have been embedded within
our procurement process. Process and monitoring changes have also resulted in
improved emissions through avoidance, reduction or measurement at BlackBerry
Wireless Handheld New Product Realization Center, BlackBerry Care - Repair Center,
Hardware Verification and Materials Testing Labs.
Energy efficiency: building services
Lighting reduction in low use areas. Monitor low use areas and reduce lighting
through scheduling or de-lamping/manual shut-off. Multi-site scheduling
modification of operational hours and/or heating, ventilation and air conditioning
(HVAC) runtimes. HVAC load reduction at targeted sites for unoccupied areas and
setback of space temperatures. This initiative impacts Scope 1 and 2 emissions.
BlackBerry facilities / operations consolidation project is currently underway and
incorporating building efficiencies in part of consolidation planning.
Data Center efficiencies
BlackBerry is actively engaged in initiatives to increase the energy efficiency of its
data centers. Data center efficiency is measured and monitored at all of our entire
data centers globally.
In a typical data center about half of the power available is used by the IT
equipment, with the rest going mostly to cooling. Much of that power can be
reclaimed by eliminating cooling inefficiencies, upgrading the cooling system to
allow for variable cooling and/or making greater use of outside air. In one of
BlackBerrys owned data centers, 70-80% of outside air is used for cooling. In the
past year, BlackBerry has consolidated approximately 55,000 square feet of data
center operations globally.
Behavioral change
Continuous behavior modification for conscientious sustainable programs including
energy conservation and waste management practices globally. This initiative
impacts Scope 1, 2 and 3 emissions.
42 | P a g e

GRI 3.1 Indicator
EN6 Initiatives to provide energyefficient or renewable energybased products and services, and
reductions in energy
requirements as a result of these
initiatives.
BlackBerry is currently in the process of expanding the scope of its ISO 14001 EMS
to encompass product design activities. Through use of product life cycle
assessment (LCA) analysis, BlackBerry continuously seeks further opportunities to
lower the overall environmental impact of our products.
Energy efficiency has always been a core focus of the BlackBerry design process
resulting in highly optimized operating systems that maximize battery life e.g., up
to 25hrs on the BlackBerry Z30 smartphone based on a mixed usage scenario. The
actual battery life is heavily dependent on how a BlackBerry device is used and
therefore BlackBerrys operating systems include several settings to allow a user to
fine-tune their experience. Users can choose to maximize battery life manually by
modifying settings for the smartphone screen backlight and brightness,
notifications, screen lock timeout, network connections, applications and game
refresh settings. The new battery usage indicators and power monitoring options in
the BlackBerry 10 operating system version 10.2.1 help users further optimize
power consumption to deliver the best possible performance. The features are
available under the settings menu and provide users with a detailed view of which
applications are consuming the most power and indicate how to reduce the power
consumption to maximize battery life.
Product emission reductions include:
- BlackBerry 10 Smartphones and all accessories are PVC and BFR free and do not
contain antimony oxides according to the JEDEC JS-709A standard specifying a
maximum 1000 ppm threshold.
- BlackBerry chargers have improved their energy efficiency to meet the strictest
global standards, such as Level V, according to the Internal Energy Efficiency mark
with a maximum no-load power of only 0.05W
- Fully recyclable BlackBerry Smartphone packaging that is 100% fiber based.
- Inks used on BlackBerry Smartphone packaging and documentation are nonpetroleum based
- Smaller packaging by reducing certain in box items for BlackBerry 10 Smartphones
- Easy to disassemble and range from 73-86% of the materials used in the
BlackBerry 10 Smartphone device can be recycled.
- Device monitor application provides detailed power consumption and battery
usage information to help users maximize battery life included in all versions of
BlackBerry 10 smartphones greater than 10.2.1.
43 | P a g e

GRI 3.1 Indicator
EN7 Initiatives to reduce indirect

energy consumption and
reductions achieved.
BlackBerry supports employees in making environmentally sustainable

transportation choices, benefitting the environment and communities in which
BlackBerry does business. Examples in our Waterloo region Include:
- Free online carpool ride matching service
- Free taxi service to eligible employees who use sustainable transportation modes
(e.g.. carpool) for their daily travel to and from work and who are unable to travel
home via their regular sustainable transportation mode.
- Employee discounted monthly transit passes for the public transit system.
BlackBerry is part of the worlds longest green highway project, the Sun Country
Highway. BlackBerry installed 19 electric vehicle charging station at our Waterloo,
Cambridge and Ottawa locations. The station is part of a network of more than 80
public access charging stations across Canada, spanning from St. Johns,
Newfoundland to Victoria, British Columbia. Being part of the worlds longest green
highway project means that anyone, including local residents and BlackBerry
employees can drop by and take advantage of this charging station.
BlackBerrys waste management program diversion target is specific to waste (nonhazardous and hazardous) at the Waterloo 8 and Cambridge 1 facilities only.
BlackBerry has made tremendous efforts in our waste diversion programs but,
despite our efforts, the targeted diversion rates were not achieved at our
Cambridge 1 facility.
Waterloo 8: Diversion Rate Target = 90%, Actual = 90.29%
Cambridge 1: Diversion Rate Target = 92%, Actual = 86.77%
Waste diversion targets have been established for 2014.
BlackBerry continues to develop emissions tracking and data management
processes across the organization.
BlackBerry uses a Greenhouse Gas (GHG) assessment of its operations as an internal
benchmark to measure GHG improvements and reductions from year to year, and
will use this information to establish reduction targets.
BlackBerry plans to implement a CR data management and reporting system in
order to streamline the data collection and analysis processes for GHG tracking and
reporting.
EN8 Total water withdrawal by

source.
The information provided for this indicator is partial data and may not account for
the entire calendar year 2013, nor does it represent all BlackBerry locations globally.
Region of Waterloo Municipal Supplied 100,931 cubic meters/year
Ottawa - ID (Single Site) Municipal Supplied 10,092 cubic meters/year
Halifax (Single Site) Municipal Supplied 3,693 cubic meters/year
Mississauga (Single Site) Municipal Supplied 5,477 cubic meters/year
Unnamed Site Municipal Supplied 12,716,500 gallons/year
Unnamed Site - Well Water- 58,310 gallons/year
The majority of new buildings (built in the last 5 years) collect rainwater for
irrigation purposes.
No BlackBerry sites use waste water from another organization.
EN9 Water sources significantly

affected by withdrawal of water.
All BlackBerry locations are serviced by municipal suppliers operating under

government authorizations. BlackBerry complies with all water usage requirements
including but not limited to conservation requirements. BlackBerry's consumption
does not meet any of the "significant withdrawal" criteria. To the best of our
knowledge, based upon information provided to BlackBerry from these water
suppliers regarding their respective water source(s), none of these water sources
are significantly affected by BlackBerry's consumption.
None that BlackBerry is aware of.
EN11 Location and size of land

owned, leased, managed in, or
adjacent to, protected areas and
areas of high biodiversity value
outside protected areas.
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GRI 3.1 Indicator
EN12 Description of significant

impacts of activities, products,
and services on biodiversity in
protected areas and areas of high
biodiversity value outside
protected areas.
EN13 Habitats protected or
restored.
EN14 Strategies, current actions
and future plans for managing
impacts on biodiversity.
EN15 Number of IUCN Red List
species and national conservation
list species with habitats in areas
affected by operations, by level of
extinction risk.
EN16 Total direct and indirect
greenhouse gas emissions by
weight.
EN17 Other relevant indirect

greenhouse gas emissions by
weight.
45 | P a g e

Scope 1 and Scope 2 emissions for BlackBerry calendar year 2013 are as follows and
measured in Greenhouse Gas Emissions (tonnes CO2e):
Scope 1
Emissions from Stationary Fuel Use - Natural Gas (Owned Sites): 10,429
Emissions from Stationary Fuel Use - Natural Gas (Leased): 836
Emissions from Stationary Fuel Use - Generators: 1,160
Emissions from Stationary Fuel Use - Heating Oil: 399
Emissions from Corporate Jets 1,420
Emissions from Company Owned Vehicles 1,778
Emissions from Refrigerant Leaks (Fugitive Emissions) 151
Scope 2
Emissions from Purchased Electricity at Owned Sites: 22,478
Emissions from Purchased Electricity at Leased Sites with Known Electrical Usage:
14,029
Emissions from Purchased Electricity at Leased Sites with Unknown Electrical Usage:
6,235
Emissions from Purchased Electricity at BlackBerry Confidential Data Centers:
39,270
Emission Reductions from Green Power Purchases 191
Note: Some energy and emissions data is based on consumption estimates.
BlackBerry is continuing to refine our methodologies in an effort to collect actual
data and reduce measurement uncertainties.
Scope 3 emissions for BlackBerry calendar year 2013 are as follows and measured in
Greenhouse Gas Emissions (tonnes CO2e):
Scope 3
Emissions from Employee Business Travel Vehicle Rentals: 875
Emissions from Employee Expensed Mileage: 1,903
Emissions from Employee Business Rail Travel 35
Emissions from Employee Business Commercial Air Travel: 13,050
Note: Some energy and emissions data is based on consumption estimates.
BlackBerry is continuing to refine our methodologies in an effort to collect actual
data and reduce measurement uncertainties.

GRI 3.1 Indicator
EN18 Initiatives to reduce

greenhouse gas emissions and
reductions achieved.
BlackBerrys utility management target is specific to reducing electricity and natural

gas consumption at the Waterloo 8 facility. Targets were based on an energy report
conducted at the building. Projects were established and progressing towards
completion, however due to an operations consolidation project this building was
removed from BlackBerrys real estate portfolio.
Process emission reductions
Energy efficiency considerations for all new equipment have been embedded within
the procurement process. Process and monitoring changes have also resulted in
improved emissions through avoidance, reduction or measurement at BlackBerry
Wireless Handheld New Product Realization Center, BlackBerry Care - Repair Center,
Hardware Verification and Materials Testing Labs.
Energy efficiency building services
Several initiatives are underway to improve the energy efficiency of building
services. To control the amount of energy used, BlackBerry monitors low-use and
unoccupied areas and arrange automatic and manual scheduling to reduce lighting
as well as heating, ventilation and air conditioning (HVAC) runtimes and setback of
temperatures.
Certain of BlackBerrys data centers and other buildings are designed to meet
Leadership in Energy and Environmental Design (LEED) specifications. LEED is an
internationally recognized green building program. It provides building owners and
operators with a framework for identifying and implementing practical and
measurable green building design, construction, operations and maintenance
solutions.
Data Center efficiencies
BlackBerry is actively engaged in initiatives to increase the energy efficiency of its
data centers. Data center efficiency is measured and monitored at all BlackBerry
data centers globally.
In a typical data center, about half of the power available is used by the IT
equipment, with the rest going mostly to cooling. Much of that power can be
reclaimed by eliminating cooling inefficiencies, upgrading the cooling system to
allow for variable cooling and/or making greater use of outside air. In one of
BlackBerrys owned data centers, 70-80% of outside air is used for cooling. In the
past year, BlackBerry has consolidated approximately 55,000 square feet of data
center operations globally.
Scope 1 emissions (in metric tonnes CO2e): 16,173
Scope 2 emissions (in metrics tonnes CO2e): 81,821
EN19 Emissions of ozonedepleting substances by weight.

EN20 NOx, SOx, and other
significant air emissions by type
and weight.
46 | P a g e
Based on BlackBerrys organizational structure, this quantification was completed

for Scope 1 and Scope 2 (from Canadian and U.S. facilities only) emissions.
The boundaries selected for NOx and SOx reporting include the following emissions
sources:
- Scope 1 emissions associated with stationary fuel use (natural gas, diesel, and fuel
oil combustion generally in either commercial grade boilers or back-up generators)
and mobile fuel use (gasoline and diesel combustion in BlackBerry-owned vehicles
and jet fuel combustion in BlackBerry-owned corporate jets); and
- Scope 2 emissions associated with the purchase of electricity at U.S. and Canadian
facilities only (all other international facilities have been excluded due to the
unavailability of accurate NOx and SOx emission factors)
BlackBerrys overall NOx and SOx emissions for the 2013 calendar year were
determined to be 70,143 kg of NOx and 188,462 kg of SOx.
Since direct measurement and site specific data for NOx and SOx emissions were
not available for BlackBerry operations, quantification was completed using default
emissions factors for each activity type. Where applicable, regional or
state/provincial emission factors for NOx and SOx were used. However, nationallevel emission factors were generally the only factors available from a qualified
source (e.g. generator diesel consumption).

GRI 3.1 Indicator
EN21 Total water discharge by

quality and destination.
BlackBerry locations do not discharge any water besides rainwater and domestic
sewage. Discharges comply with government requirements and undergo treatment
by the same government authorities and/or designates.
Calendar year 2013 waste metrics: Waterloo 8 facility
Waste - garbage (MT) = 30.68
Recycled (MT) = 268.91
Organics (MT) = 25.88
Total waste (MT) = 325.47
Total diverted (MT) = 294.79
Calendar year 2013 waste metrics: Cambridge 1 facility
Waste - garbage (MT) = 10.76
Recycled (MT) = 60.90
Organics (MT) = 9.65
Total waste (MT) = 81.30
Total diverted (MT) = 70.55
EN22 Total weight of waste by

type and disposal method.
EN23 Total number and volume

of significant spills.
EN25 Identity, size, protected
status and biodiversity value of
water bodies and related habitats
significantly affected by the
reporting organization's
discharges of waste and runoff.
EN26 Initiatives to mitigate
environmental impacts of
products and services, and extent
of impact mitigation.
EN27 Percentage of products sold

and their packaging materials
that are reclaimed by category.
EN28 Monetary value of
significant fines and total number
of non-monetary sanctions for
noncompliance with
environmental laws and
regulations.
47 | P a g e
There were no significant spills in calendar year 2013

To the best of our knowledge, based upon information provided to BlackBerry from
government authorities, our water discharges are not significantly impacting any
water bodies and habitats. Our discharges consist of precipitation runoff and
sanitary domestic sewage. All government requirements relating to these
discharges are complied with. All discharges are to municipal infrastructure.
BlackBerry is mindful that its products and operations carry environmental impacts.
BlackBerry takes this responsibility seriously and is committed to responsible
product stewardship and operations. BlackBerry works to minimize environmental
impacts through a variety of programs in product sustainability, supply chain and
corporate carbon footprint. BlackBerry continues to develop emissions tracking and
data management processes across the organization, which will help identify
opportunities and risks. In order to limit the absolute growth and decrease the
intensity of GHG emissions, BlackBerry is actively engaged in initiatives to increase
the energy efficiency of BlackBerry products, data centers and buildings. BlackBerry
has dedicated teams that manage sustainability initiatives and implement programs
across the organization to identify, execute and measure sustainable initiatives as
well as monitor environmental regulations. BlackBerry has also established a
number of internal committees to review energy usage and emissions. BlackBerry is
currently in the process of expanding the scope of its ISO 14001 EMS to encompass
product design activities. Through use of product life cycle assessment (LCA)
analysis, BlackBerry continuously seeks further opportunities to lower the overall
environmental impact of our products.
Ongoing and planned product emissions reductions Include:
- Investigating the potential to include a minimum of 10% recycled plastic by overall
weight of plastic in devices by end of 2014.
- Investigating the use of recycled plastic in its accessories.
- Power management optimization approaches/features for giving users control
over energy consumption and maximizing battery life.
CR Report, p. 23
BlackBerry did not have any significant fines and non-monetary sanctions for noncompliance in calendar year 2013.

GRI 3.1 Indicator
Labor Practices and Decent Work Performance Indicators
LA1 Total workforce by
As of fiscal 2014 year end (March 1, 2014):

Employment Contract: permanent full-time = 95.0% (n= 7994); permanent part-time
= 0.0% (n= 32), student/intern = 4% (n= 359), contract = 0.0% (n= 31)
Region: Americas = 82% (n=6860), EMEA = 14% (n=1151), APAC = 4% (n=317),
LATAM = 1% (n=88)
Gender: female = 22% (n=1883), male = 78% (n=6533)
Generation: traditionalist = 0% (n=1), baby boomer = 6% (n=531), gen X = 71%
(n=5968), millennial = 23% (n=1916)
LA2 Total number and rate of

employee turnover by age group,
gender and region.
Overall Headcount:
By generation: traditionalist =21% (n=2), baby boomer=39% (n=481), gen X = 34%
(n=3627); millennial=39% (n=1093).
By gender: female=42% (n=1578), male=33% (n=3612).
By region: Americas=35% (n=4157), EMEA=36% (n=654), APAC = 45% (n=305),
LATAM=50% (n=89)
New Hire-Specific Turnover Data:
By generation: traditionalist =0% (0), baby boomer=36% (n=35), gen X = 33%
(n=324); millennial=29% (n=132).
LATAM=42% (n=14)
New Hire-Specific Entering Employment Data:
By generation: traditionalist =11% (n=1), baby boomer=7% (n=80), gen X = 7%
(n=748); millennial=10% (n=282).
LATAM=16% (n=28)
Note: Average headcount is used to determine the turnover and new hire rates. This
allows for consistent external benchmarking and allows us to account for significant
fluctuations in headcount historically.
Specific benefit offerings vary from country to country depending on local
legislation and government programs. Benefits are available to full-time permanent
and part-time permanent employees. Major benefit offerings available to
permanent employees typically include: Life Insurance, Extended Health and Dental,
Short-Term and Long-Term Disability, Accidental Death &
Dismemberment/Disability, and Retirement benefits.
To be competitive in an industry, organizations need to constantly benchmark a
number of factors including, but not limited to, pay, benefits and severance
obligations. Organizations must also review these benchmarks and compare them
to the minimum requirements under the law. Based on the information from
various markets, organizations would adjust their practices as needed, to meet what
is deemed to be best practice in the industry. Based on these market conditions,
BlackBerry meets and/or exceeds minimum notice requirements.
Formal committees in place to represent sites with 20 or more employees. Sites
with 5-19 employees have a representative in place. The percentage represented by
Joint Health and Safety Committees (JHSC) for fiscal 2014 is 86.76.
employment type, employment

contract and region.
LA3 Benefits provided to full-time

employees that are not provided
to temporary or part-time
employees, by major operations.
LA5 Minimum notice period(s)
regarding significant operational
changes, including whether it is
specified in collective
agreements.
LA6 Percentage of total
workforce represented in formal
joint management-worker health
and safety committees that help
monitor and advise on
occupational health and safety
programs.
48 | P a g e

GRI 3.1 Indicator
LA7 Rates of injury, occupational

diseases, lost days and
absenteeism, and total number of
work-related fatalities by region.
Injury Rate: 0.30

Regional breakdown: Canada (0.31), USA (0.13), EMEA (0.41), APAC (0.41), LATAM
(0.00)
Lost-days rate: 0.60
Regional Breakdown: Canada (0.07), USA (0.00), EMEA (4.47), APAC (0.00), LATAM
(0.00)
Occupational diseases rate: 0
Fatalities: 0
Note: This data includes independent contractors working at BlackBerry facilities
(independent contractors are those individuals that own independent businesses
and whom BlackBerry has hired to work full time at BlackBerry) and excludes
injuries requiring only first aid treatment. Days refers to calendar days. Lost days
begin on the first day missed after the injury day.
BlackBerry records and reports incident statistics using the ILO Code of Practice with
the following exceptions: (i) incident, frequency and severity rates are reported
globally and by region only; (ii) lost time incidents are recorded by the total number
of incidents and the total number of days lost; (iii) only information regarding
BlackBerry employees is reported (contractors and temporary workers are not
included); and (iv) BlackBerry does not report commuting accidents, unless required
by local legislation.
No high-risk professions related to exposure to communicable diseases.
Assistance and monitoring programs (i.e. Pandemic planning) are in place for
employees and employees' families in countries with high risk or incidence of
communicable diseases and other serious diseases. Counselling services are
available to employees and dependants through BlackBerry's global employee
assistance provider. The BlackBerry wellness corner program provides online health
promotion education, on-site training and education sessions, and awareness
information available to all employees globally. The health and safety team provides
organizational health consulting services to support employees' healthy and their
early and safe return to work when suitable.
BlackBerry follows local laws in countries where BlackBerry has trade union like
agreements in place.
LA8 Education, training,

counselling, prevention, and riskcontrol programs in place to
assist workforce members, their
families, or community members
regarding serious diseases.
LA9 Health and safety topics

covered in formal agreements
with trade unions.
LA10 Average hours of training
per year per employee by
employee category.
LA11 Programs for skills

management and lifelong
learning that support the
continued employability of
employees and assist them in
managing career endings.
LA12 Percentage of employees
receiving regular performance
and career development reviews.
49 | P a g e
The BlackBerry learning center portal provides employees with access to thousands
of learning opportunities. In fiscal 2014, 302,451 online courses were accessed by
over 9,000 unique users. In addition, BlackBerry offered 103 instructor-led learning
opportunities with 982 enrollments.
BlackBerry continued to offer an online learning library, which provides
approximately 2,746 online learning courses covering business professional,
leadership, desktop, and IT professional offerings. BlackBerry also expanded the
eBook library and now has approximately 19,500 resources available (includes full
text professional eBooks and technical videos). These resources were accessed
approximately 69,000 times by approximately 5,000 unique employees. These
online resources are available to all BlackBerry employees 24x7.
Additional training and learning opportunities are offered by various business units
throughout the organization.
Internal education is offered to employees through a range of online courses,
eBooks, instructor-led courses and on-the-job experiences. Resources are also
available for employees to build their own learning content to share with others.
A dedicated career portal is available 24X7 to all employees providing them
extensive information and resources to manage their careers. A variety of webinars
were delivered in fiscal 2014 to coach and support employees in their career
development.
BlackBerry continues to utilize its online performance management tool to facilitate
the annual performance management cycle. This year, 97% of employees received
feedback and a formal appraisal of their performance in fiscal 2014.

GRI 3.1 Indicator
LA13 Composition of governance

bodies and breakdown of
employees per category
according to gender, age group,
minority group membership and
other indicators of diversity.
LA14 Ratio of basic salary and
remuneration of women to men
by employee category, by
significant locations of operation.
See LA1. Other indicators of diversity are not tracked nor stored in BlackBerry's
human resources information systems.
BlackBerry annually benchmarks its salary ranges against its competitors in the
industry to ensure it is compensating competitively. BlackBerry offers fair
compensation irrespective of gender, ethnicity, religion, social status or age and
ensures it is compliant with pay legislation on a global basis.
Human Resources Performance Indicators

HR3 Total hours of employee
training on policies and
procedures concerning aspects of
human rights that are relevant to
operations, including the
percentage of employees trained.
HR5 Operations and significant

suppliers identified in which the
right to exercise freedom of
association and collective
bargaining may be violated or at
significant risk, and actions taken
to support these rights.
HR6 Operations identified as
having significant risk for
incidents of child labor, and
measures taken to contribute to
the elimination of child labor.
BlackBerry created the BlackBerry Code of Business Standards and Principles to

foster and maintain ethical behavior and integrity. Subject to the application of local
laws, BlackBerry employees are expected to read, understand and comply with
these standards and principles and apply them as they perform their daily work. The
Business Standards and Principles documents are reviewed annually by an internal
cross-functional team and updated as necessary with the approval of the Board of
Directors. Any changes to the Business Standards and Principles are also
communicated to all employees as part of an annual acknowledgement program. In
the spring of 2012, BlackBerry introduced a new Code of Business Standards and
Principles. In 2013, BlackBerry added a new mandatory Business Standards and
Principles Training Course that must be completed as part of the employees
acknowledgement process.
BlackBerry Code of Business Standards and Principles, p. 28
Any violation of BlackBerry's Business Standards and Principles can be reported at
BlackBerry Ethics Link.
No operations identified.
BlackBerry considers child labor as a zero tolerance issue. Measures taken to
contribute to elimination include:
- - BlackBerry Code of Business Standards and Principles (any violation can be
reported at BlackBerry Ethics Link.
- BlackBerry Supplier Code of Conduct
- Report sections: [Supplier Risk Management, Audit Process]
HR7 Operations identified as

having significant risk for
incidents of forced or compulsory
labor, and measures taken to
contribute to the elimination of
forced or compulsory labor.
No operations identified.
BlackBerry considers forced/compulsory labor as a zero tolerance issue. Measures
taken to contribute to elimination include:
- BlackBerry Code of Business Standards and Principles (any violation can be
reported at BlackBerry Ethics Link.
- BlackBerry Supplier Code of Conduct
- BlackBerry Statement Regarding Freely Chosen Employment In Our Supply Chains
- Report sections: [Supplier Risk Management, Audit Process]
HR8 Percentage of security

personnel trained in the
organizations policies or
procedures concerning aspects of
human rights that are relevant to
operations.
All security personnel at BlackBerry have undergone required training related to

human rights which BlackBerry pushes out to its entire employee base.
50 | P a g e

GRI 3.1 Indicator
Society Performance Indicators

SO1 Nature, scope and
effectiveness of any programs
and practices that assess and
manage the impacts of
operations on communities,
including entering, operating and
exiting.
SO2 Percentage and total number
of business units analyzed for
risks related to corruption.
SO3 Percentage of employees

trained in organizations anticorruption policies and
procedures.
SO4 Actions taken in response to
incidents of corruption.
SO7 Total number of legal actions

for anticompetitive behavior,
anti-trust, and monopoly
practices and their outcomes.
SO8 Monetary value of significant
fines and total number of nonmonetary sanctions for
noncompliance with laws and
regulations.
51 | P a g e
BlackBerry recognizes the impact of operations in all of its communities and looks
for ways to ensure that it is engaged as a positive community partner. BlackBerry
engages with local community Chambers of Commerce and economic/technology
development hubs to support activities. In fiscal 2014, the Citizenship team worked
with local and national non-profit or charitable organizations to help support
educational programs. BlackBerry actively looks for ways to integrate its skilled
workforce to give back through volunteerism and financial contributions, and
BlackBerry believes that a business needs a healthy, thriving community in order to
be successful.
BlackBerry competes in the marketplace through the quality of our products, the
skill and know-how of our employees and our ability to provide goods and services
at competitive prices. We do not buy business by making special arrangements
with public officials or other persons that we deal with in the course of our business
activities. Our dealings with public officials and representatives of the companies
and organizations that we do business with must be in accordance with legitimate
business purposes and in full compliance with all applicable laws and international
treaties in relation to bribes, kickbacks, secret commissions and other improper
payments.
BlackBerry takes a corporate-wide, comprehensive approach to analyzing risks
related to corruption. The BlackBerry Business Standards & Principles that includes
a Prevention of Improper Payments Policy was drafted to ensure compliance with
all applicable anticorruption laws wherever we do business. These policies are
regularly reviewed to ensure BlackBerry has adequate procedures that prevent
corruption. BlackBerry factors corruption risk in corporate wide reviews of risks
facing the company. We use available data from internal and external sources to
identify business initiatives and countries of high-risk. In addition, BlackBerry
encourages all employees from each business unit to report any perceived corrupt
practices. Such reports can be made through BlackBerry Ethics Link, a website and
hotline for making anonymous reports. BlackBerry promptly investigates and
resolves the reports, then uses what we learn to improve the anti-corruption
program going forward.
With the exception of employees in Germany and France, all employees have
received the anti-corruption policy as part of an annual employee
acknowledgement process. A computer-based training schedule was finalized at the
end of fiscal 2013 with a fiscal 2014 Quarter 1 global implementation (with the
exception of Germany and France) as part of the companys anti-corruption
program.
BlackBerry has the following platforms in place:
Code of ethics, anti-corruption, anti-bribery policy; anti-harassment and antidiscrimination guidelines; anti-bullying and anti-violence guidelines; diversity
guidelines; BlackBerry Ethics Link.
BlackBerry Corporate Governance Documentation.
BlackBerry is unaware of any significant fines for noncompliance that BlackBerry has
been subject to related to the areas of Accessibility or Environmental Sustainability.

GRI 3.1 Indicator
Product Responsibility Performance Indicators

PR1 Life cycle stages in which
health and safety impacts of
products and services are
assessed for improvement, and
percentage of significant products
and services categories subject to
such procedures.
The following life cycle stages are assessed for possible improvements specific to
the health and safety impacts of products and services:
Development of Product Concept
R&D
Certification
Manufacturing & Production
Use and Service
Disposal, reuse or recycling
PR2 Total number of incidents of

non-compliance with regulations
and voluntary codes concerning
health and safety impacts of
products and services during their
life-cycle, by type of outcomes.
PR3 Type of product and service
information required by
procedures and percentage of
significant products and services
subject to such information
requirements.
PR4 Total number of incidents of
non-compliance with regulations
and voluntary codes concerning
product and service information
and labeling, by type of
outcomes.
PR8 Total number of
substantiated complaints
regarding breaches of customer
privacy and losses of customer
data.
PR9 Monetary value of significant
fines for noncompliance with
laws and regulations concerning
the provision and use of products
and services.
52 | P a g e
Information about safety precautions (including safe use and disposal) of BlackBerry
smartphones and tablets can be found in the Safety and Product Information
manual specific to each device model. Available online at
(http://docs.blackberry.com/en/smartphone_users/?userType=1).
Information about product recycling is available online at
www.blackberry.com/recycling.
BlackBerry is unaware of any significant fines for noncompliance that BlackBerry has
been subject to related to the areas of Accessibility or Environmental Sustainability.
APPENDIX A
Independent assurance statement

To the Board of Directors and Management
of BlackBerry Limited (BlackBerry)
Our responsibilities
We have carried out a limited assurance engagement in relation to selected performance indicators in BlackBerry's
2014 Corporate Responsibility Report for the year ended March 1, 2014 (the "Report").
Our assurance engagement has been planned and performed in accordance with the International Standard on
Assurance Engagements ISAE 3000 Assurance Engagements other than Audits or Reviews of Historical Financial
Information.
Scope of our engagement
We have carried out a limited assurance engagement, as agreed with management, in relation to selected
performance indicators as reported in the Report and as listed below for the fiscal year ended March 1, 2014, unless
otherwise indicated (the Subject Matter):
EN3 - Direct energy consumption by primary energy source (for the year ended December 31, 2013)
EN 4 - Indirect energy consumption by primary source (for the year ended December 31, 2013)
LA1 - Total workforce by employment type, employment contract and region
BlackBerry reported % spend (direct and indirect) analysed for carbon, water & waste supply chain
impacts (for the year ended December 31, 2012)
BlackBerry reported % spend (direct) covered by conflict minerals reports received from suppliers
BlackBerry products do not contain Beryllium
Subject Matter and criteria

The Subject Matter consists of selected performance indicators relating to environment, labour and human rights,
and other indicators as described above.
The criteria used to evaluate the Subject Matter consisted of the relevant guidance contained within the Global
Reporting Initiatives (GRI) G3.1 Guidelines, as well as internally developed criteria.
BlackBerry management responsibilities
The Report was prepared by the management of BlackBerry, who are responsible for the Subject Matter in the Report
and the criteria used in determining that the information is appropriate for the purpose of disclosure in the Report. In
addition, management is responsible for maintaining adequate records and internal controls that are designed to
53 | P a g e

support the reporting process. There are currently no legislative or regulatory requirements requiring BlackBerry to
prepare, publish or have verified a sustainability report.
Level of assurance
Our procedures were designed to obtain a limited level of assurance on which to base our conclusion. The procedures
performed do not provide all the evidence that would be required in a reasonable assurance engagement and,
accordingly, we do not express a reasonable level of assurance. While we considered the effectiveness of
managements internal controls in determining the nature and extent of our procedures, our limited assurance
engagement was not designed to provide assurance on internal controls and, accordingly, we express no conclusions
thereon.
Work performed
In order for us to express a conclusion in relation to the above Subject Matter, we have considered the following
questions:
Has BlackBerry fairly presented the Subject Matter with respect to the organizational and operational
boundaries and time period defined in the Report?
Has BlackBerry accurately collated corporate data relating to the Subject Matter from all material entities in
its defined boundary?
Has BlackBerry collated corporate data relating to the Subject Matter from all relevant operations level
data?
Is the Subject Matter accurate and sufficiently detailed for stakeholders to assess BlackBerrys
performance?
The procedures we undertook to form our conclusion included, but were not limited to:
Interviewing selected personnel to understand the key sustainability issues related to the data and
processes for the collection and accurate reporting of the Subject Matter
Where relevant, performing walkthroughs of systems and processes for data aggregation and reporting
Inquiring of management regarding key assumptions and the evidence to support the assumptions
Validating the accuracy of calculations performed, on a sample basis, primarily through inquiry and
analytical procedures
Validating that data and statements had been correctly transcribed from corporate systems and/or
supporting evidence into the Report through observation
Limitations of our work performed

Our procedures did not include providing conclusions in relation to:
The completeness or accuracy of data sets or information relating to areas other than the Subject Matter,
and any sub-entity information
Information reported by BlackBerry other than in its Report, such as information contained on its website,
except where explicitly indicated in the GRI table appended to the Report for the Subject Matter specified
above
54 | P a g e
Managements forward looking statements
Any comparisons made by BlackBerry against historical data
The Report being in accordance with requirements of the GRI G3.1 Guidelines other than those contained
within the scope of our work, as set out above, or to a particular application level
Additionally, environmental and energy-use data are subject to inherent limitations given the nature and the methods
used for determining such data. The selection of different but acceptable measurement techniques can result in
materially different measurements. The precision of different measurement techniques may also vary.
Our conclusion
Subject to the limitations of our scope noted above, and based on our work as described in this report, we conclude
that nothing has come to our attention that causes us to believe that the Subject Matter is not, in all material
respects, fairly presented in accordance with the GRI G3.1 Guidelines and internally developed criteria.
Toronto, Canada
January 19, 2015
55 | P a g e
APPENDIX B
Lists of Banned, Restricted and Reportable Substances
Mandatory List (Banned and Restricted)
Substance
Control
Upper Limit
(ppm in Homogeneous Level
Category
Perfluorooctanoic acid (PFOA)
CAS# (335-67-1)
Restricted
Material unless otherwise

noted)
50
Cadmium/Cadmium
Compounds
Restricted
100
Lead/Lead Compounds
Restricted
20
1000
Mercury/Mercury Compounds
Restricted
(*)
40
1000
Hexavalent Chromium/
Hexavalent Chromium
Compounds
Polybrominated Biphenyls
(PBB)
Polybrominated
Diphenylethers (PBDEs)
including Deca-BDE
Perfluorooctanesulfone (PFOS)
and its salts
Restricted
Azocolourants
5
1000
Application
Reference
All
BlackBerry
Requirement
All, except
batteries and
packaging
Batteries
EU RoHS Directive
Recast 2011/65/EU
All, except
batteries and
packaging
Batteries
All, except
batteries and
packaging
Batteries
Restricted
1000
All, except
packaging
All
Restricted
1000
All
Restricted
< 1000
Restricted
<1 g/m
Antimony Trioxide
(CAS# 1309-64-4)
Antimony Pentoxide
(CAS# 1314-60-9)
Dimethylfumarate
(CAS# 624-49-7)
Lead in PVC
Restricted
1000
All, except
textiles or
coated
materials
Textiles or
coated
materials
Textiles and
leather
All
Restricted
1000
All
Restricted
0.1 mg/kg
All
Restricted
100
All
Beryllium/Beryllium
Restricted
50
All
30
Compounds
56 | P a g e
EU Battery Directive
2006/66/EC
EU RoHS Directive
Recast 2011/65/EU
2006/66/EC
EU RoHS Directive
Recast 2011/65/EU
2006/66/EC
EU RoHS Directive
Recast 2011/65/EU
EU RoHS Directive
Recast 2011/65/EU
EU RoHS Directive
Recast 2011/65/EU
EU PFOS Directive
EUOF
2006/122/EC
EU PFOS Directive
EUOF 2006/122/EC
EU 2002/61/EC
BlackBerry
Requirement
BlackBerry
Requirement
EU 2009/251/EC
BlackBerry
Requirement
BlackBerry
Requirement

Substance
Control
Category
Chlorine (Cl)
(**)
Including all CFRs , PVCs and
PVC-copolymers.
Certain Shortchain Chlorinated
Paraffins (C10-C13).
Bromine (Br) + Chlorine (Cl)
(**)
All BFRs/CFRs /PVCs and
PVC-copolymers.
Certain Shortchain Chlorinated
Paraffins (C10-C13).
All unreacted borates and
boron oxides
Unreacted Tetraboron
disodium heptaoxide, hydrate
CAS# (12267-73-1)
Bis (2-ethyl(hexyl) phthalate)
(DEHP)
(CAS# 117-81-7)
Bis (2-methoxyethyl) phthalate
(BMEP)
(CAS# 117-82-8)
Benzyl butyl phthalate (BBP)
(CAS# 85-68-7)
Dibutyl phthalate (DBP)
(CAS# 84-74-2)
Diisobutyl Phthalate (DIBP)
(CAS# 84-69-5)
1,2-Benzenedicarboxylic acid,
di-C7-11-branched and linear
alkyl esters (DHNUP)
(CAS# 68515-42-4)
di-C6-8-branched alkyl esters,
C7-rich (DIHP)
(CAS# 71888-89-6)
dipentylester, branched and
linear)
(CAS# 84777-06-0)
Dipentyl Phthalate (DPP)
(CAS# 131-18-0)
N-pentyl-isopentyl Phthalate
(CAS# 776297-69-9)
Diisopentyl Phthalate (DIPP)
(CAS# 605-50-5)
Diisononyl Phthalate (DINP)
(CAS# 28553-12-0)
Organo-substituted tin
compounds (for example,
dibutyltin dichloride (DBT) or
any trisubstituted tin halide)
Restricted
57 | P a g e
Upper Limit
Application
Reference
JEDEC/ECA JS709A
900
All, except,
printed board
laminates
Printed board
laminates
Printed board
laminates

noted)
1000
Restricted
1500
JEDEC/ECA JS709A
Restricted
0.1% of Article weight
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH
Restricted
All
EU REACH

Substance
Control
Category
Hexabromocyclododecane
(HBCDD) and all major
diastereoisomers
Ammonium
pentadecafluorooctanoate
(APFO)
(CAS# 3825-26-1)
Ozone Depleting Substances
Restricted

noted)
Restricted
Radioactive Substances
Lead, Cadmium, Mercury, and
Hexavalent Chromium
compounds
(*)
Upper Limit
Application
Reference
All
EU REACH
All
EU REACH
Restricted
Intentionally Added
All
Restricted
Restricted
Intentionally Added
100 (the sum of concentration
levels of the listed substances
in each packaging or packaging
component)
All
Packaging
Montreal Protocol
and EPA ODS
IEC 62474
EU 94/62/EC
Except for valid exemptions pursuant to the EU RoHS Directive Recast 2011/65/EU
(**)
Including but not limited to Polychlorinated Biphenyls (PCBs), Polychlorinated Terphenyls (PCTs), and Polychlorinated Naphthalenes (PCN).
Reportable List
Substance
Control
Category
Polycyclic Aromatic Hydrocarbons (PAHs)

Asbestos
Arsenic/Arsenic Compounds
Bismuth/Bismuth Compounds
Nickel/Nickel Compounds
Selenium/Selenium Compounds
Bisphenol A (CAS# 80-05-7)
Cobalt/Cobalt Compounds
Any other phthalates not listed in the Mandatory List
Rare Earth Elements (Scandium, Yttrium and Lanthanides family e.g. Lanthanum, Cerium, Neodymium,
etc.)
Molybdenum (Mo)/Molybdenum Compounds
Reportable
Reportable
Reportable
Reportable
Reportable
Reportable
Reportable
Reportable
Reportable
Reportable
Non-Ozone Depleting Global Warming Chemicals (e.g. Fluorinated Greenhouse Gases (PFC, SF6, HFC))
Reportable
Gold/Gold Compounds
Reportable
Tantalum/Tantalum Compounds
Reportable
Tin/Tin Compounds
Reportable
Tungsten/Tungsten Compounds
Reportable
58 | P a g e
Reportable
APPENDIX C
BlackBerry Charger Efficiency
Date
Released
Status
Charger
model
Region
Measured
Efficiency
International
Energy
Efficiency
Mark1
No load
Power
Consumption2
EU IPP
Rating3
2007
Discontinued
HDW14917-003
Worldwide
Travel Charger
63%
IV
0.2
**/***
2007
Discontinued
HDW17955-001
North America
63.6%
IV
0.12
****
2008
Discontinued
0.18
***
Discontinued
Worldwide
Travel Charger
North America
69%
2010
HDW17957-003
HDW24481
66%
0.14
****
HDWUK
29714
HDWEurope
29713
HDWAustralia
31284
Global average:
HDWNorth America
44303-001
73%
0.03
*****
75%
0.03
*****
70%
0.02
*****
71%
67
V
V
0.06
0.04
****
****
HDWEurope
44303-002
HDWUK
44303-003
Global average:
HWNorth America
47725-001
67
0.04
****
67
0.04
****
67
69
V
V
0.04
0.03
****
*****
HW-53513 EU, Brazil,

HW-53515
HW-53516
HW-53514 UK
Global average:
HDWNorth America,
46445
China,
HDWAustralia,
46448
Argentina
HDW46449
HDW46450
74
0.03
*****
73
72
67
V
V
V
0.03
0.03
0.05
*****
*****
****
HDWEU, Brazil, SK
46446
HDWUK
46447
Global average:
72
0.05
****
73
0.05
****
0.05
****
2012
2012
2013
Discontinued
In-market
In-market
59 | P a g e

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Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Cautionary Note Regarding Forward-Looking Statements

Fiscal 2014 Corporate Responsibility Report

Message From The CEO

Fiscal 2014 Corporate Responsibility Report

Corporate Responsibility at BlackBerry

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

An employee volunteer from the UK who was a

Fiscal 2014 Corporate Responsibility Report

BlackBerry Scholars Awards

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Free The Children

Fiscal 2014 Corporate Responsibility Report

14 classrooms completed and furnished with three under construction

Seven completed classrooms in Eor Ewuaso, Kenya

Five completed classrooms in Bagad India

Two completed classrooms in Oloirien, Kenya

Fiscal 2014 Corporate Responsibility Report

BlackBerrys increased involvement in fiscal 2014 resulted in the following impacts:

Engaged more than 200 BlackBerry employee volunteers

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Healthy and Safe Employees

Fiscal 2014 Corporate Responsibility Report

Employees and the Environment

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Measuring and Reducing Our Carbon Footprint

Fiscal 2014 Corporate Responsibility Report

Scope 1 GHG Emissions

Scope 2 GHG Emissions

Fiscal 2014 Corporate Responsibility Report

ISO 14001 Environmental Management Systems (EMS)

Fiscal 2014 Corporate Responsibility Report

If disposed of in landfill: 57.6 kg CO2e equivalent

Fiscal 2014 Corporate Responsibility Report

BlackBerry complies with the RoHS.

Fiscal 2014 Corporate Responsibility Report

Phthalates identified by REACH are eliminated from all BlackBerry

BlackBerry reduces box size from 5x7 to 5x5 inches

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Example disassembly diagram and material

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Carbon footprint (tCO2e per $mn)

Water footprint (m3 per $mn)

Waste footprint (t per $mn)

BlackBerry worked with Trucost to quantify the natural

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report

Supply Chain Social Responsibility

Fiscal 2014 Corporate Responsibility Report

Supplier Risk Management Process

Geographic location of supplier facilities

Fiscal 2014 Corporate Responsibility Report

Peter Chapman, Executive Director, SHARE, commented:

Fiscal 2014 Corporate Responsibility Report

Fiscal 2014 Corporate Responsibility Report