Introduction

State Bank of India is an Indian multinational, Public Sector banking and financial
services company. It is a government-owned corporation with its headquarters in Mumbai,
Maharashtra. As of December 2013, it had assets of US$388 billion and 17,000 branches, including
190 foreign offices, making it the largest banking and financial services company in India by assets. [4]
[5]

State Bank of India is one of the Big Four banks of India, along with Bank of Baroda, Punjab
National Bank and ICICI Bank.[6][7]
The bank traces its ancestry to British India, through the Imperial Bank of India, to the founding, in
1806, of the Bank of Calcutta, making it the oldest commercial bank in the Indian
Subcontinent. Bank of Madrasmerged into the other two "presidency banks" in British India, Bank of
Calcutta and Bank of Bombay, to form the Imperial Bank of India, which in turn became the State
Bank of India.[8] Government of Indiaowned the Imperial Bank of India in 1955, with Reserve Bank of
India (India's Central Bank) taking a 60% stake, and renamed it the State Bank of India. In 2008, the
government took over the stake held by the Reserve Bank of India.
State Bank of India is a regional banking behemoth and has 20% market share in deposits and loans
among Indian commercial banks.

History[edit]

Seal of Imperial Bank of India.

The roots of the State Bank of India lie in the first decade of the 19th century, when the Bank of
Calcutta, later renamed the Bank of Bengal, was established on 2 June 1806. The Bank of Bengal
was one of three Presidency banks, the other two being the Bank of Bombay (incorporated on 15
April 1840) and theBank of Madras (incorporated on 1 July 1843). All three Presidency banks were
incorporated as joint stock companies and were the result of royal charters. These three banks
received the exclusive right to issue paper currency till 1861 when, with the Paper Currency Act, the
right was taken over by the Government of India. The Presidency banks amalgamated on 27
January 1921, and the re-organised banking entity took as its name Imperial Bank of India. The
Imperial Bank of India remained a joint stock company but without Government participation.
Pursuant to the provisions of the State Bank of India Act of 1955, the Reserve Bank of India, which
isIndia's central bank, acquired a controlling interest in the Imperial Bank of India. On 1 July 1955,
the Imperial Bank of India became the State Bank of India. In 2008, the government of
India acquired the Reserve Bank of India's stake in SBI so as to remove any conflict of interest
because the RBI is the country's banking regulatory authority.
In 1959, the government passed the State Bank of India (Subsidiary Banks) Act. This made SBI
subsidiaries of eight that had belonged to princely states prior to their nationalization and operatonal
take-over between September 1959 and October 1960, which made eight state banks associates of
SBI. This acquisition was in tune with the first Five Year Plan, which prioritised the development of
rural India. The government integrated these banks into the State Bank of India system to expand its
rural outreach. In 1963 SBI merged State Bank of Jaipur (est. 1943) and State Bank of Bikaner
(est.1944).
SBI has acquired local banks in rescues. The first was the Bank of Bihar (est. 1911), which SBI
acquired in 1969, together with its 28 branches. The next year SBI acquired National Bank of Lahore
(est. 1942), which had 24 branches. Five years later, in 1975, SBI acquired Krishnaram Baldeo
Bank, which had been established in 1916 in Gwalior State, under the patronage of Maharaja Madho
Rao Scindia. The bank had been the Dukan Pichadi, a small moneylender, owned by the Maharaja.

The new bank's first manager was Jall N. Broacha, a Parsi. In 1985, SBI acquired the Bank of
Cochin in Kerala, which had 120 branches. SBI was the acquirer as its affiliate, the State Bank of
Travancore, already had an extensive network in Kerala.
There has been a proposal to merge all the associate banks into SBI to create a "mega bank" and
streamline the group's operations.[10]
The first step towards unification occurred on 13 August 2008 when State Bank of
Saurashtra merged with SBI, reducing the number of associate state banks from seven to six. Then
on 19 June 2009 the SBI board approved the absorption of State Bank of Indore. SBI holds 98.3% in
State Bank of Indore. (Individuals who held the shares prior to its takeover by the government hold
the balance of 1.7%.)[11]
The acquisition of State Bank of Indore added 470 branches to SBI's existing network of branches.
Also, following the acquisition, SBI's total assets will inch very close to the 10 trillion mark (10 billion
long scale). The total assets of SBI and the State Bank of Indore stood at 9,981,190 million as of
March 2009. The process of merging of State Bank of Indore was completed by April 2010, and the
SBI Indore branches started functioning as SBI branches on 26 August 2010. [12]
On October 7, 2013, Arundhati Bhattacharya became the first woman to be appointed Chairperson
of the bank.[13]

Indian Banking Scenario

Nationalized banks such as State Bank Of India (SBI), though pygmies in the
international banking market, are banking behemoths of India. They have
branches spread over the entire length and breadth of the country. SBI in
particular is all-pervasive enjoying a sprawling network of 9000 branches. Its
blue and white shingle is visible to the smallest hamlet. It has assets
understood to be worth about Rs2,22,500 crore ($52 billion). SBI has a very
conservative approach to accounting particularly when it comes to
declaration of its assets. Probably modesty does not permit the bank to
exhibit its strengths. In particular, it has real estate properties some of which

are heritage sites all over the country. These are estimated to collectively
command a value of Rs.30,000 crores. This, it is believed, does not get
reflected in its book of accounts.
SBI enjoys a monopoly of the government business. The Reserve Bank of
India owns about 60% of the banks equity. To its credit, SBI mobilized $4.2
billion through the Resurgent India Bonds (RIB) issue in just 3 months down
the post-Pokhran sanction period. This was the difficult time when the
international credit rating agencies had downgraded the country. SBI, time
and again, does a rescue act in the forex market to contain any volatility of
the rupee.
SBI was formed under the SBI Act in 1955 with the takeover of Imperial Bank
and amalgamation of Bank of Bengal, Bank of Bombay, and Bank of Madras.
The government mopped up around 93% of the equity, leaving 7% to private
ownership. By this act the equity of RBI cannot be diluted below 55%.
SBI enjoys a pool of best managerial talent, assured government business, a
countrywide network of branches and a strong brand credibility in the Indian
market.
But, that numero uno position is sliding with the entry of sleeker private and
foreign banks into the Indian Banking scene. The bank is continuously
restructuring itself and for this, they even hire the services of foreign
consultants but the pace has to be hastened.
With the government offering an assured business, nationalized banks and
State Bank of India in particular should not take a complacent view. They
should evolve service-intensive products and make their employees
customer-friendly. With competition from private and foreign banks knocking
at the door, the banks should realize, size is no more an insurance against
the onslaught of competition from sleek private and foreign banks. A
revolutionary approach to privatize ownership is the need of the hour.
Virtual Banking:
SBI has yet to computerize its operations and network all its branches. The
computers currently available serve only to relieve the burden of the clerical
staff of maintaining manual ledgers and not to penetrate into areas of

customer service. ATMs, Anytime-Anywhere, round the clock and telephone

banking is still a far cry. These computers at the best remain only as desk
ornaments. With the New Telecom Policy (NTP) almost in place, telecom
sector will soon be revolutionized. E-commerce, telephone banking,
consumer banking, Internet banking, insurance et al are waiting just around
the corner. At least in major metros, virtual banking will soon take-over from
the brick-mortar banks.
Privatization and Credit disbursement:
Talks about privatization of the banks ownership have been initiated but the
SBI act of 1955 does not permit RBIs ownership to be diluted to below 55%.
This act is outdated and needs to be re-addressed. However, efforts have
been initiated by SBI to privatize its non banking subsidiaries like SBI Caps,
SBI Gilts, SBI Funds Management, where SBIs holding is about 85% of the
equity. But the pace has to be hastened so that investments thus released
can migrate to more important areas like development of new technologies
and products in customer service and service intensive areas. Privatization
also helps to professionalize the banks day-to-day operation, which will allow
the management more freedom in decision making during credit
disbursement.
To aid privatization and effect a better price realization, the bank is
attempting to change over its accounting and reporting procedures to
comply with US GAAP norms. This is a prerequisite for trying out the ADR
route, as it is known that US market is by far the undisputed biggest market
and can offer the best price. At the moment, the SBI stock is undervalued at
Rs.240 whereas experts expect Rs.300 would be a more realistic value.
Action on this front at blitzkrieg pace is the need of the hour.
Manpower Retraining and not Retrenchment:
As a hangover of the past socialistic mindset, all the nationalized banks have
excess workforce. This is indeed a hot potato for the management of many
enterprises and is therefore being handled with kid gloves. In India, it is
everyones worry to look at business as a source of employment, while
making money is secondary. In this ocean of manpower, every institution
does have its share of highly skilled and talented manpower, which
contribute to asset building. It is the semi skilled manpower having outdated

skills, which form the excess baggage. All banks must invest in re-training
the manpower so that they can migrate from the areas that will be vacated
by computerization. The level of Non-Performing-Assets (NPAs) is still at very
high levels and to start with, some of this excess manpower can cover areas
of debt recovery.
At the same time, one should also take note of the flight of talent from these
nationalized banks to newly set-up private and foreign banks. And, it is these
new banks top officials after migrating from the government banks are
targeting at the top corporate clients and thus poaching into the corporate
business, which has been the mainstay of the nationalized banks. This will
soon become a problem of serious proportion unless the banks initiate steps
to stem the flow. It is difficult, to exclusively address the problem of excess
manpower by schemes such as voluntary retrenchment scheme (VRS)
because while attempting to remove dead wood, talent also takes an exit.
Many industries have faced this problem. Also it will be oversimplicity to
state that the salaries should be raised because that will only start a wage
war. Instead, the banks should involve the services of international
consultants specialized in this field and take a holistic view of the problem.
Retraining and Rationalization of manpower commands higher priority over
Retrenchment of manpower.
New Products and New technologies:
Nationalized banks have generally been preoccupied with treasury business.
The new product areas that require greater penetration are personal
banking, housing finance, consumer durable finance, auto-finance, internet
banking, insurance, telephone banking et al. Development of these new
areas call for heavy investments and this cash - flow can only generated by
privatization. In addition, surplus manpower once retrained can be absorbed
in the new ventures.
All nationalized banks and SBI in particular has the advantage of vast
network of branches and can therefore carry the new business to the
remotest corner, but to make this presence felt the banks have to move at
blitzkrieg pace.

The bottom line is that, even when all political parties are committed to
privatization, somehow there is no exhibition of pace. It is time to be taken in
by a revolution called "Privatization of Ownership".

Emerging Environment Of Banking In India

Founding days are always very special. They are one of the few possessions which are owned
by each and every one of the institutions fraternity alike. It is not only a day to feel proud, it is a
day to reflect, a day to share, and a day to celebrate
The emotive content, team building, the ownership in work, how to inspire, how to draw out from
the staff the very best, are perhaps new issues in the boardroom agenda in the world of Indian
banking.

The last decade has witnessed major changes in the financial sector: New banks, new financial
institutions, new instruments, new windows, and new opportunities and, along with all this, new
challenges. While deregulation has opened up new vistas for banks to augment revenues, it has
entailed greater competition and consequently greater risks.

It is clear that we are at the beginning of this new phase in the Indian banking. The recent
measures announced by the Government and the Reserve Bank of India for opening up Indias
banking sector to international investors will further increase the pressure of competition. At the
same time there is renewed emphasis by the Government on the social sector together with
thrust on rural and agricultural lending.

Operations

Domestic presence[edit]
SBI has 14,816 branches in India, as on 31 March 2013, of which 9,851 (66%) were in Rural and
Semi-urban areas.[2] In the financial year 2012-13, its revenue was INR 200,560 Crores (US$36.9
billion), out of which domestic operations contributed to 95.35% of revenue. Similarly, domestic
operations contributed to 88.37% of total profits for the same financial year.[2]

International presence[edit]

The Israeli branch of the State Bank of India located in Ramat Gan.

As of 28 June 2013, the bank had 190 overseas offices spread over 36 countries. It has branches of
the parent in Moscow,Colombo, Dhaka, Frankfurt, Hong Kong, Tehran, Johannesburg, London, Los
Angeles, Male in the Maldives, Muscat, Dubai,New York, Osaka, Sydney, and Tokyo. It has offshore
banking units in the Bahamas, Bahrain, and Singapore, and representative offices
in Bhutan and Cape Town.

SBI operates several foreign subsidiaries or affiliates. In 1990, it established an offshore bank: State
Bank of India (Mauritius). SBI (Mauritius) has 15 branches in major cities/towns of the country
including Rodrigues.

In 1982, the bank established a subsidiary, State Bank of India (California), which now has ten
branches nine branches in the state of California and one in Washington, D.C. The 10th branch
was opened in Fremont, California on 28 March 2011. The other eight branches in California are
located in Los Angeles, Artesia, San Jose, Canoga Park, Fresno, San Diego, Tustin and Bakersfield.

In Nigeria, SBI operates as INMB Bank. This bank began in 1981 as the Indo-Nigerian Merchant
Bank and received permission in 2002 to commence retail banking. It now has five branches in
Nigeria.

CORPORATE BANKING
CAG is the dedicated SBU of the Bank handling the portfolio of large credit'. The SBU has 7 Offices in 6 regional
centers viz. Mumbai, Delhi, Chennai, Kolkata, Hyderabad and Ahmedabad headed by General Managers. The
business model of CAG is centered around the Relationship Management concept and each client is mapped to a
Relationship Manager who spearheads a cross-functional Client Service Team. The Relationship strategy is anchored
on delivering integrated and comprehensive solutions to the clients, including structured products, within a strict TurnAround-Time. The principal objective of the strategy is to make SBI the first choice of the top corporates thereby
increasing the wallet-share and improving the Return on Capital Employed. A sustained Account Planning exercise
with rigorous review of the account by senior management sets the pace for the Relationship Management in CAG
SBI is a one shop providing financial products / services of a wide range for large, medium and small customers both
domestic and international.
SBI is a one shop providing financial products / services of a wide range for large, medium and small customers both
domestic and international.

Working Capital Financing

Assistance extended both as Fund based and Non-Fund based
facilities to Corporates , Partnership firms , Proprietary concerns

Working Capital finance extended to all segments of industries and

services sector such as IT
Term Loans

To support capital expenditures for setting up new ventures as also for expansion, renovation etc.

Deferred Payment Guarantees

To support purchase of capital equipments.

Corporate Loans
For a variety of business related purposes to corporates.

Export Credit
To Corporates / Non Corporates

o
o
o

Strategic Business Units

Corporate Accounts Group (CAG)
Project Finance
Lease Finance
An exclusive unit providing one stop shopping to Corporates
A dedicated set up specialised in financing of infrastructure
and other large projects
Exclusive set up for handling large ticket leases.
Pricing
SBI's Prime Lending Rates (PLR) are among the lowest
Presently Bank has two PLR's
SBAR for loans payable on demand and upto one year
SBMTLR for loans payable beyond one year.

International banking
SBI International product capabilities are comparable with those of much larger banks.
However, what differentiates us is our ability and willingness to listen to your needs as they
pertain to your global business and provide you the right services at the right price to help you
achieve your goals.

Standby Letters of Credit

We can provide you with a custom Standby Letter of Credit, a document that creates a
good faith bond between two parties and establishes proof of the buyers credit quality
and ability to pay.

Export Letters of Credit

Find out how an Export Letter of Credit can protect you, the seller, from a payment
default by a foreign buyer. This essential financial tool is used to assure receipt of
payment.

Documentary Collections
Improve your cash flow by having us expedite your international collections and clearing
of foreign checks. We can collect funds and make documentary presentations on your
behalf.

SBI Working Capital Guarantee Program

Well help you determine if you qualify for this U.S. Small Business Administration
program that helps businesses expand overseas by supporting their exporting efforts
with working capital.

Export-Import Bank Working Capital Guarantee Program

When the need for working capital to support your export activities outweighs your
ability to borrow, we can help.

State Bank of India is India's largest bank with a network of over 15000 branches and 5
associate banks located even in the remotest parts of India. State Bank of India
(SBI) offers a wide range of banking products and services to corporate and retail
customers.
OnlineSBI is the Internet banking portal for State Bank of India. The portal provides
anywhere, anytime, online access to accounts for State Bank's Retail and Corporate
customers. The application is developed using the latest cutting edge technology and tools.
The infrastructure supports unified, secure access to banking services for accounts in over
15,000 branches across India.
The Retail banking application is an integration of several functional areas, and enables
customers to:

Issue Demand Drafts online

Transfer funds to own and third party accounts

Credit beneficiary accounts using RTGS/NEFT feature

Generate account statements

Setup Standing Instructions

Configure profile settings

Use eTax for online tax payment

Use ePay for automatic bill payments

Interface with merchants for railway and airline reservations

Avail DEMAT and IPO services

Pay bill of Visa Credit Card issued by any Bank.

The OnlineSBI corporate banking application provides features to administer and manage
corporate accounts online. The corporate module provides roles such as Regulator, Admin,
Uploader, Transaction Maker, Authorizer, and Auditor. These roles have access to the
following functions:

Manage users, define rights and transaction rules on corporate accounts

Access accounts in several branches with a single sign-on mechanism

Upload files to make bulk transactions to third parties, supplier, vendor and tax
collection authorities.

Use online transactional features such as fund transfer to own accounts, third party
payments (both Inter and Intra bank), and draft issues

Make bill payments over the Internet.

Authorize, modify, reschedule and cancel transactions, based on rights assigned to

the user

Generate account statement

Enquire on transaction details or current balance

In addition to the above the Internet banking application also provides the following value
added services:

Tax payments to central and state governments through site to site integration.

Supply Chain Finance (e-VFS- Electronic Vendor Finance Scheme)

Direct Debit Facility

E Collection Facilities for:

o

Core Banking Transactions

Inter Bank Transactions for incoming RTGS/NEFT Transactions

Internet Banking Transactions for SBI & Associate Banks

Direct Debit facility where suppliers can directly debit their customer's
account through Internet Banking

Employees[edit]

SBI is one of the largest employers in the country having 222,033 employees as on 31
March 2014, out of which there were 45,132 female employees (20%) and 2,610 (1%)
employees with disabilities. On the same date, SBI had 42,744 Schedule Caste (19%) and

17,243 Schedule Tribe (8%) employees. The percentage of Officers, Assistants and Substaff was 36%, 46% and 18% respectively on the same date Hiring drive: 1,776 Assistants
and 1,394 Officers joined the Bank in FY 2013-14, for expansion of the branch network and
to mitigate staff shortage, particularly at rural and semi-urban branches. Staff productivity:
As per its Annual Report for FY 2013-14, each employee contributed net profit of INR 4.85
lakhs.
Recent awards and recognitions[edit]

SBI was ranked 73rd largest bank in the world, according to 2014 SNL financial data.

SBI won the Best Bank award in the 'ASiAMONEY FX POLL OF POLLS 2014 for
best overall performance as domestic provider of Forex services over the last 10 years.
[24]

SBI was ranked as the top bank in India based on tier 1 capital by The
Banker magazine in a 2014 ranking.[25]

SBI was ranked 298th in the Fortune Global 500 rankings of the world's biggest
corporations for the year 2012.[3]

SBI won "Best Public Sector Bank" award in the D&B India's study on 'India's Top
Banks 2013'.[26][27]

State Bank of India won three IDRBT Banking Technology Excellence Awards 2013
for Electronic Payment Systems, Best use of technology for Financial Inclusion, and
Customer Management & Business Intelligence in the large bank category.[28]

SBI won National Award for its performance in the implementation of Prime
Ministers Employment Generation Programme (PMEGP) scheme for the year 2012. [29]

Best Online Banking Award, Best Customer Initiative Award & Best Risk
Management Award (Runner Up) by IBA Banking Technology Awards 2010

SKOCH Award 2010 for Virtual corporation Category for its e-payment solution

SBI was the only bank featured in the "top 10 brands of India" list in an annual
survey conducted by Brand Finance and The Economic Times in 2010.[30]

The Bank of the year 2009, India (won the second year in a row) by The Banker
Magazine

Best Bank Large and Most Socially Responsible Bank by the Business Bank
Awards 2009

Best Bank 2009 by Business India

The Most Trusted Brand 2009 by The Economic Times.

SBI was named the 29th most reputed company in the world according
to Forbes 2009 rankings[31]

Most Preferred Bank & Most preferred Home loan provider by CNBC

Visionaries of Financial Inclusion By FINO

Technology Bank of the Year by IBA Banking Technology Awards

SBI was 50th Most Trusted brand in India as per the Brand Trust Report 2013,[32] an
annual study conducted by Trust Research Advisory, a brand analytics company and
subsequently, in the Brand Trust Report 2014, SBI finished as India's 19th Most Trusted
Brand in India

Major competitors[edit]

Some of the major competitors for SBI in the banking sector are
Axis Bank,

ICICI Bank,
HDFC Bank,
Punjab National Bank,
Bank of Baroda,
IndusInd Bank,
Canara Bank,
Bank of India and
Union Bank of India.
However in terms of average market share, SBI is by far the largest player in the market

Associate banks[edit]

Main Branch of SBI in Mumbai.

SBI now has five associate banks, down from the eight that it originally acquired in 1959. All
use the State Bank of India logo, which is a blue circle, and all use the "State Bank of"
name, followed by the regional headquarters' name:

State Bank of Bikaner & Jaipur

State Bank of Hyderabad

State Bank of Mysore

State Bank of Patiala

State Bank of Travancore

The State Bank of India and all its associate banks are identified by the same
blue keyhole logo. The State Bank of Indiawordmark usually has one standard typeface, but
also utilises other typefaces.

Non-banking subsidiaries[edit]
Apart from its five associate banks, SBI also has the following non-banking subsidiaries:

SBI Capital Markets Ltd

SBI Funds Management Pvt Ltd

SBI Factors & Commercial Services Pvt Ltd

SBI Cards & Payments Services Pvt. Ltd. (SBICPSL)

SBI DFHI Ltd

SBI Life Insurance Company Limited

SBI General Insurance

In March 2001, SBI (with 74% of the total capital), joined with BNP Paribas (with 26% of the
remaining capital), to form a joint venture life insurance company named SBI Life Insurance
company Ltd. In 2004, SBI DFHI (Discount and Finance House of India) was founded with
its headquarters in Mumbai.

Other SBI service points[edit]

As of 31 March 2014: SBI has 43,515 ATMs and SBI group (including associate banks) has
51,491 ATMs. SBI has become the first bank to install an ATM at Drass in the Jammu &
Kashmir Kargil region. This was the Bank's 27,032nd ATM on 27 July 2012.
Listings and shareholding[edit]

As on 31 March 2014, Government of India held around 58.59% equity shares in SBI. Life
Insurance Corporation of India is the largest non-promoter shareholder in the company with
14.99% shareholding.

Shareholders

Shareholding[18]

Promoters: Government of India

58.60%

Banks & Insurance Companies

16.79%

FIIs/GDRs/OCBs/NRIs

12.04%

Mutual Funds & UTI

03.78%

Private Corporate Bodies

02.87%

Others

5.92%

Total

100.0%

The equity shares of SBI are listed on the Bombay Stock Exchange,[19] where it is a
constituent of the BSE SENSEX index,[20] and the National Stock Exchange of India,[21] where
it
is
a
constituent
of
the CNX
Nifty.[22]
Its Global Depository Receipts (GDRs) are listed on the London Stock Exchange

Employees[edit]

SBI is one of the largest employers in the country having 222,033 employees as on 31
March 2014, out of which there were 45,132 female employees (20%) and 2,610 (1%)
employees with disabilities. On the same date, SBI had 42,744 Schedule Caste (19%) and
17,243 Schedule Tribe (8%) employees. The percentage of Officers, Assistants and Substaff was 36%, 46% and 18% respectively on the same date Hiring drive: 1,776 Assistants
and 1,394 Officers joined the Bank in FY 2013-14, for expansion of the branch network and
to mitigate staff shortage, particularly at rural and semi-urban branches. Staff productivity:
As per its Annual Report for FY 2013-14, each employee contributed net profit of INR 4.85
lakhs.

HOME LOAN PRODUCTS

SBI MAXGAIN
HOME LOAN AS AN OVERDRAFT

An innovative and customer-friendly product enabling the customers

to earn optimal yield on their savings by reducing interest burden on
Home Loans, with no extra cost.

The loan is sanctioned as an Overdraft with added flexibility to

operate the Home Loan Account like SB or Current Account. Bank also
provides Cheque Book/Net Banking facility for the purpose.

The product enables customers to park their surplus funds/savings

in SBI Maxgain (with an option to withdraw whenever required), especially in the wake of low
yields on other Deposit/Investment products.
Loan Amount
Minimum Loan Amount : Rs.20 lacs
Maximum Loan Amount : No Cap

Interest Rate

A premium of 0.25% over and above the applicable Home Loan

interest rate for Home Loan > Rs.1 crore is payable.
(Other terms and conditions are as applicable to regular Home Loan Scheme)

SBI YUVA HOME LOAN

TAILOR MADE HOME LOAN SCHEME FOR THE YOUTH

SBI YUVA Home Loan provides 20% higher loan amount than that of
normal Home Loan eligibility to Salaried employees of Private Sector
Companies/MNCs/Government Undertakings/PSUs & the Government
employees.
Eligibility
Age between 21 years to 45 years.
Minimum Net Monthly Income of applicants should be Rs. 30,000/(expected rental income from the proposed property should not be
included in the monthly income of the borrower).
Repayment
Under SBI Yuva Home Loan Scheme, only the interest applied on
Home Loan is payable during the first 36 months. The regular EMIs start
after completion of 36 months.

(Other terms and conditions are as applicable to regular Home Loan Scheme)

NRI HOME LOANS:

HOME LOANS TO NON RESIDENT INDIANS (NRIs) & PERSONS OF INDIAN ORIGIN
(PIOs)
Eligibility

Non Resident Indians (NRIs) or Persons of Indian Origin(PIOs)

The applicants should have a regular source of income.

Minimum employment tenure in India/Abroad should not be less

than 2 years.
Loan Amount
Minimum Loan Amount: Rs. 3 lacs
Maximum Loan Amount: No upper cap.
(Other terms and conditions are as applicable to regular Home Loan Scheme)

SBI REALTY
HOME LOANS FOR PURCHASE OF PLOT FOR CONSTRUCTION OF A DWELLING
UNIT
SBI Realty provides an opportunity to the customer to purchase a plot for construction of house.

The construction of house should commence within 2 years from the

date of availment of SBI Realty Loan.
Customers are also eligible to avail another Home Loan for
construction of house on the plot financed under the SBI Realty with the
benefit of running both the loans concurrently.
Loan Amount : Maximum Loan Amount: Rs.10 crores
Repayment Period : Upto 15 years
(Other terms and conditions are as applicable to regular Home Loan Scheme)

SBI PAL
PRE-APPROVED HOME LOAN
The SBI PAL provides sanction of Home Loan limits to the customers
before finalization of the property which enables them to negotiate with
the Builder/Seller confidently.

The loan eligibility will be assessed on the basis of income details of

the applicant.

Non-refundable processing fee as applicable to the Home Loan will

be collected at the time of sanction.
Validity Period

Pre-approved loan arrangement letter (PLAL) will be valid for a

period of 4 months. Property papers will be required to be submitted by
the borrower within the validity of PLAL. Processing fee will not be levied
again.
Loan Amount

Pre-approved loan arrangement letter (PLAL) will carry the eligible

loan amount calculated on the basis of prevailing interest rates

Minimum Loan amount: Rs.10 Lacs.

(Other terms and conditions are as applicable to regular Home Loan Scheme)

SBI TRIBAL PLUS

SPECIAL HOME LOAN SCHEME FOR HILLY/TRIBAL AREAS
' SBI Tribal Plus' is a Special Home Loan Scheme designed for Hill/Tribal areas (where mortgage of
the property is not possible) for extending financial assistance to individuals.

Loan is sanctioned for Purchase or construction of a new house / flat

(without mortgage of land).

Purchase of an existing (old) house / flat which is not more than 10

years old.

Repair /Renovation/extension of an existing house or flat.

Loan Amount
Minimum Loan Amount: Nil
Maximum Loan Amount: Rs. 10 lacs

Repayment Period
Maximum repayment tenure: 15 years

GRAM NIWAS
HOME LOANS IN RURAL AREAS
Scheme covers all Rural and Semi-urban centres having population
upto 50,000 as per 2001 census.

Home Loans under Gram Niwas Scheme are sanctioned for purchase/
construction/repair and renovation of house and purchase of plot for construction of a house/shed
etc.

Loan Amount
Minimum Loan Amount: Nil
Maximum Loan Amount: Rs. 5 lacs

Repayment Period
Maximum repayment period :15 years
(Processing Charges are waived under the Gram Niwas Scheme)

SAHYOG NIWAS
HOME LOANS TO SELF HELP GROUPS IN RURAL AREAS
The Sahyog Niwas Scheme provides Home Loan to Self help groups, having good payment record of 2
years, for on lending to their members for:

Purchase or construction of a house exclusively or including the

housing needs of activities carried by them (Dairy shed, tailoring
shed/shop, grocery stores etc.)
Renovation or repair of an existing house / shed
Purchase of a plot for the construction of house
Extension of existing house / work space to existing house / shed.
Loan Amount
Home Loan amount under Sahyog Niwas Scheme is restricted to 10 times of
the saving corpus of SHG subject to a maximum amount of Rs. 50,000/ per member.

External links[edit]
Wikimedia Commons has
media related to State
Bank of India.

Official website

News about State Bank of India at The Times of India

SBI on Facebook

Business data for State Bank of India: Google Finance

Hoover's

State Bank of India at Reuters

State Bank of India at Bombay Stock Exchange

State Bank of India at National Stock Exchange of India

BI NEW CAR LOAN SCHEME

SBI offers you the best deal for financing your new car. Lowest interest rates, lowest EMI, minimal
paperwork and quick disbursement.

Salient features:

Lowest Interest Rates & EMI;

Longest Repayment Tenure (7 years);

Financing on On-Road price':

On-Road price includes Registration, Insurance and Extended Warranty/ Total

Service Package/ Annual Maintenance Contract/ Cost of Accessories

Interest calculated on Daily Reducing Balance;

No Pre-Payment Penalty or Foreclosure Charges;

No Advance EMI;

We also reimburse finance for the cars purchased out of your own funds at rate of

interest applicable to New Car Financing:

Car should not be more than 3 month old

Optional SBI Life Insurance cover available;

Overdraft facility available.

Purpose
For purchase of new passenger cars, Multi Utility Vehicles (MUVs) and SUVs.

Eligibility
To avail an SBI Car Loan, you should be an individual aged 21 to 65 years, belonging to one of the
following 3 categories:
Category

Income Criteria

Max. Loan Amount

Regular employee of State /

Central Government, Public Net Annual Income of applicant
Sector Undertaking, Private and/or co-applicant if any,
Company
or
a
reputed together should be a minimum 48
establishment.

of Rs. 3,00,000/-

times

of

the

Net

Monthly Income

4 times Net Profit or Gross

Taxable income as per ITR
Professionals,
businessmen,

self-employed, Net Profit or Gross Taxable after

adding
income of Rs. 4,00,000/- p.a. depreciation

back
and

proprietary/partnership firms (income of co-applicant can be repayment of all existing

who are income tax assesses. clubbed together)
loans

Net Annual income of applicant

Person
engaged
agricultural
and
activities.

in and/or co applicant together

allied should be a minimum of Rs. 3
4,00,000/-

times

of

Net

Annual

Income

Documents Required
You would need to submit the following documents along with the completed application form:
Salaried

Non-Salaried/
Professional/Businessmen

Person engaged in
agricultural and allied
activities.

Statement of bank account Statement of bank account for Statement of bank account for
for last 6 months.
last 6 months.
last 6 months.

2 passport size photographs 2 passport size photographs

2 passport size photographs

Proof of Identity

Proof of Identity

Proof of Identity

Address Proof

Address Proof

Address Proof

Direct agricultural activity (crop

cultivation):
Khasra/Chitta Adangal
(showing cropping pattern)
Patta/Khatoni (showing land
holding) with photograph.
All land should be on
Income Proof: Latest Salary Income Proof: ITR for last 2 free hold basis and ownership
proof to be in the name of
Slip, Form 16
years
borrower.
Allied agricultural activity (like
Dairy,
Poultry,
Horticulture)
I.T. Returns or Form 16 for I.T. Returns or Form 16 for the
the last 2 years.

Plantation/

Documentary proof of
running of the activities to be

last 2 years.

provided.
Audited Balance sheet, P&L
statement for 2 years, Shop &
establishment act certificate /
sales tax certificate / SSI
registered certificate / copy of
partnership.

Proof of Identity : - (Copy of any one) Passport/ PAN Card/ Voters ID card/ Driving License
etc. Address Proof :- (Copy of any one) Ration card/Driving License/Voters ID card/Passport
/Telephone Bill/ Electricity bill/Life Insurance policy

Financing
Net Annual Income upto Rs. 10
lac

Net Annual Income more than Rs. 10 lac

85% of 'On-road Price'

85% of "ex-showroom price" or 80% of "On-road

price", to be decided by the borrower

Repayment
You can enjoy the longest repayment period in the industry with us: 84 months.

Interest
Click here to view the interest rates

Processing Fee
0.51% of loan amount, Min. Rs. 1020/-, Max. 10200/- Waived till 30.06.2015.

Security
As per Bank's extant instructions.

EDUCATION LOANS(SBI STUDENT LOAN SCHEME)

A term loan granted to Indian Nationals for pursuing higher education in India or abroad where admission
has been secured.

Eligible Courses
a. Studies in India:

Graduation, Post-graduation including regular technical and

professional Degree/Diploma courses conducted by colleges/universities
approved by UGC/ AICTE/IMC/Govt. etc

Regular Degree/ Diploma Courses conducted by autonomous

institutions like IIT, IIM etc
Teacher training/ Nursing courses approved by Central government
or the State Government
Regular Degree/Diploma Courses like Aeronautical, pilot training,
shipping etc. approved by Director General of Civil Aviation/Shipping
Vocational Training and Skill Development Study Courses will not be
covered under the regular Education Loan Schemes. A separate scheme
for Loans for Vocational Education and Training has been launched which covers financing for
such Vocational courses
b. Studies abroad:
Job oriented professional/ technical Graduation Degree courses/ Post
Graduation Degree and Diploma courses like MCA, MBA, MS, etc offered
by reputed universities
Expenses considered for loan
Fees payable to college/school/hostel
Examination/Library/Laboratory fees
Purchase of Books/Equipment/Instruments/Uniforms, Purchase of
computers- essential for completion of the course (maximum 20% of the
total tuition fees payable for completion of the course)
Caution Deposit/Building Fund/Refundable Deposit (maximum 10%
tuition fees for the entire course)
Travel Expenses/Passage money for studies abroad
Cost of a Two-wheeler upto Rs. 50,000/Any other expenses required to complete the course like study tours, project work etc.

Amount of Loan

For studies in India, maximum Rs. 10 lacs

Studies abroad, maximum Rs. 30 lacs

Interest Rates
Click Here For Interest Rates

Processing Fees

No processing fee/ upfront charges

Deposit of Rs. 5000/- for education loan for studies abroad which will
be adjusted in the margin money
Repayment Tenure
Repayment will commence one year after completion of course or 6 months after securing a job,
whichever is earlier.

Maximum Loan Limit

Repayment Period

Upto Rs. 4 Lacs

Upto 10 years

Above

Rs.

Lacs

and Upto 10 years

upto Rs. 7.5 Lacs

Above Rs. 7.5 Lacs

Upto 12 years

Security
Particular

Security

Upto Rs. 4 lacs Only Parent/ Guardian as co-borrower

loan amount

Above Rs. 4 lacs Parent/ Guardian as co-borrower and Collateral security in the form of
to Rs. 7.50 lacs suitable third party guarantee*.
loan amount
*Third Party Guarantee can be replaced with Parent/Guardian as coborrower provided the Gross Annual Income of Parent/Guardian (coborrower) as given in latest Income Tax Return is 3 times of the loan
amount.

Above

Rs.

7.50 Parent/ Guardian as co-borrower and tangible collateral security

lacs loan amount

In case of married person, co-obligator can be either spouse or the parent(s)/ parents-in-law

Margin

o
o

For loans up to Rs.4.0 lacs : No Margin

For loans above Rs.4.0 lacs:
Studies in India: 5%
Studies Abroad: 15%

Documentation Required
Completed Education Loan Application Form.
Mark sheets of last qualifying examination
Proof of admission scholarship, studentship etc
Schedule of expenses for the specified course
2 passport size photographs
PAN Card of the student and the Parent/ Guardian
Borrower's Bank account statement for the last six months
Income tax Returns/ IT assessment order, of last 2 yrs (If IT Payee)
Brief statement of assets and liabilities, of the Co-borrower
Proof of Income (i.e. Salary slips/ Form 16 etc. if applicable)

Click here to download Most Important Terms and Conditions

Click here to download the application form

SBI PERSONAL GOLD LOANS

Product

Bank's existing customers can avail the loan upto Rs.20 lacs by pledge of gold ornaments
including gold coins sold by Banks. It requires minimum paper work and has low interest
rate.
Features

ELIGIBILITY
Age : 21 years and above
Profession : Anybody with Steady source of income including: Bank's Employees,
Pensioners

LOAN AMOUNT
MINIMUM
Rural/Semi
Urban/Metros

Urban
: Rs

:
: Rs10,000/20,000/-

MAXIMUM : Rs 20lacs/MARGIN : 25%

REPAYMENT :
Repayment Period

Maximum: 30 months
Repayment Mode
The repayment of Principal and Interest should commence from the month following the
month of disbursement

SECURITY
Security of gold ornaments.
Interest Rate & Processing Fees

Processing Fees
(i) For BIS Hallmarked Jewellery/ Ornaments and specially minted Gold Coins
sold by Banks : 0.51% of the Loan Amount
(Min: Rs 256 ; Max: Rs511)

(ii) For Non Hallmarked Jewellery/ Ornaments:

(a)Up

to

Rs

25000:

Rs256

per

application;

(b)Above Rs 25000: 0.51% of the Loan amount or Rs511 whichever is higher.

INTEREST RATE
2.50% above Base Rate i.e., 12.50% p.a. currently
Documents Required

Application Form for Gold Loans

Two copies of photograph of the borrower(s)
Proof of Identity
Proof of Address

PERSONAL FINANCE

State Bank of India has a variety of schemes under Personal Finance to satisfy varying needs of the
banking public. The Bank offers the following schemes with attractive rates of interest:

Housing Loan

Personal Gold Loan

Car Loan

Personal Loans

Loans Against Securities

Loans Against Property

Career Loan

Education Loan

APR Calculator
Many of our branches offer loans under Personal Finance. This section also offers an EMI calculator to
facilitate computation of monthly repayment.

LOAN AGAINST MORTGAGE OF IMMOVABLE PROPERTY

Eligibility:
Employees / Professionals & self-employed and others who are IT assesses / Agriculturists and others
engaged in allied activities having urban property in his own name or in the name of third party if he/she
agrees to guarantee the loan.

Purpose:
General Purpose Loan ( not be used for speculation on real estate and capital market)
Age: Individual should not be more than 60 years of age.

Income:
Min NMI of Rs 25000 for Salaried
Min NAI of Rs 3.00 lacs in case of others
Credit Score: The Credit scoring model for Personal loan with cut-off ranges will be applicable.
EMI/NMI Ratio: =< 50%

Loan Amount:
Min: Rs. 25000/Max: 60% of market value of property subject to EMI/NMI not exceeding 50% with a ceiling :

For Tier I and Tier II Cities (list annexed-I) : Max: Rs 2.00 Cr

Rest of India: Max : Rs 1.00 Cr
Max Rs: 50 lacs for the State of Orissa, West Bengal, Mehgalaya,
Mizoram, Arunachal Pradesh, Assam, Tripura, Manipur and Nagaland but
excluding those cities which are covered under Tier I and II cities given in
Annexure I

In all the cases overall loan ceiling will be subject to EMI/NMI Ratio not exceeding 50%. [As per Bank's
approved valuer's report not more than 3 months old.]

Margin:
40% of the market value of property

Repayment Period:
With check off: maximum of 120 months [or date of retirement, whichever is earlier]
Without out check off: 72 months.
Where check off is not available, ECS/PDCs should be obtained.
(Sanctioning Authority may permit longer repayment period upto 84 months)

Credit Score
The Credit scoring model for Personal loan with cut-off ranges will be applicable.

Type of Loan
Term Loan

Processing Fee:
1.01% of the loan amount. Maximum Rs. 50933/[inclusive of service tax]

Pre payment Charges:

NIL

LOANS AGAINST GOLD ORNAMENTS, MORTGAGE OF PROPERTY

Base Rate 09.85% w.e.f. 10.04.2015

Loan against Gold Ornaments

Type of facility

Rate of Interest*

Demand Loan

2.50% above Base Rate Floating, currently 12.50% p.a.

Core Banking System in

SBI
What is Core Banking Solution?
Core Banking Solutions is new jargon frequently used in banking circles. The
advancementin technology especially internet and information technology
has led to new way of
doing b u s i n e s s i n b a n k i n g . T h e t e c h n o l o g i e s h a v e c u t d o w n t i m e ,
w o r k i n g s i m u l t a n e o u s l y o n different issues and increased efficiency. The
platform where communication technology andinformation technology are merged
to suit core needs of banking is known as Core BankingSolutions. Here
computer software is developed to perform core operations of banking
likerecording of transactions, passbook maintenance, interest calculations on loans
and deposits,customer records, balance of payments and withdrawal are done. This
software is installed atdifferent branches of bank and then interconnected
by means of communication lines liketelephones, satellite, internet etc. It
allows the user (customers) to operate accounts from any branch if it has
installed core banking solutions. This new platform has changed the
way banks are working. Now many advanced features like regulatory
requirements and other specialized services like share (stock) trading are being
provided. Core banking solutions arevery helpful to SME industries.Core Banking
Solution (CBS) is networking of branches, which enables customers to
operatetheir accounts, and avail banking services from any branch of the
Bank on CBS network,regardless of where he maintains his account. The
customer is no more the customer of aBranch. He becomes the Banks
Customer. Thus CBS is a step towards enhancing customer convenience through
Anywhere and Anytime Banking.

the application areas of core banking?

Required computer software is developed to perform core operations of banking
like

Balance of payments and withdrawal are done.

Mobile banking

Internet banking

ATMs

Recording of transactions

Passbook maintenance

Interest calculations on loans and deposits

Customer recordsThis software is installed at different branches of bank and then

interconnected by means of communication lines like telephones, satellite,
internet etc. It allows the user (customers) too p e r a t e a c c o u n t s f r o m
any branch if it has installed core banking solutions. This new p
latform has changed the way banks
a r e w o r k i n g . N o w m a n y a d v a n c e d f e a t u r e s l i k e regulatory
requirements and other specialised services like share (stock) trading
are being provided. Core banking solutions are very helpful to SME industries.

ATM SERVICES
STATE BANK ATM SERVICES
State Bank offers you the convenience of 43,000+ ATMs in India, the largest network in the country and
continuing to expand fast! This means that you can transact free of cost at the ATMs of State Bank Group
using any State Bank ATM-cum-Debit Card (This includes the ATMs of State Bank of India as well as the
Associate Banks - namely, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of
Mysore, State Bank of Patiala and State Bank of Travancore.)

KINDS OF CARDS ACCEPTED AT STATE BANK ATMs

Besides all debit cards issued by State Bank of India, following cards are also accepted at State Bank
ATMs:

State Bank Credit Card

Cards issued by other banks displaying Maestro, Master Card,
Cirrus, VISA and VISA Electron logos

All Debit/ Credit Cards issued by any bank outside India displaying
Maestro, Master Card, Cirrus, VISA and VISA Electron logos
State Bank ATM-cum-Debit Cards:
India's largest bank is proud to offer you a range of debit cards to suit your needs. Apart from access to
our ATM network these cards can be used at merchant establishments. Click here to know about card
offerings.

MOBILE BANKING
State Bank FreedoM Your Mobile Your Bank
Away from home, balance enquiries can be made and/or money sent to the loved ones or bills can be
paid anytime 24x7!!! That is what State Bank FreedoM offers -convenient, simple, secure, anytime and
anywhere banking.

1. Mobile Banking Service over Application/ Wireless Application Protocol (WAP)

The service is available on java enabled /Android mobile phones (with or without GPRS) /i-phones where
the user is required to download the application on to the mobile handset. The service can also be availed
via WAP on all phones (java/non java) with GPRS connection.

The following functionalities are available:

Funds transfer (within and outside the bank)
Immediate Payment Services (IMPS): Click here for details.
Enquiry services (Balance enquiry/ Mini statement)
Cheque book request
Demat Enquiry Service
Bill Payment (Utility bills, credit cards, Insurance premium),
Donations, Subscriptions
Mobile /DTH Top up
M Commerce (Merchant payments, SBI life insurance premium)
Business Rules
All Current/ Savings Bank Account holders in P segment and Current
accountholders in SME segment are eligible.
Transaction limit per customer per day is Rs.50,000/- with a calendar
month limit of Rs.2,50,000/All customers can avail the Service irrespective of their telecom
service provider.

The Service is free of charge. SMS/GPRS cost will be borne by the

customer.

PERSONAL BANKING

Welcome to SBI's Retail Banking

State Bank of India offers a wide range of services in the Personal

Banking Segment which are indexed here.
Click on each of them to access the details. Our products are
designed with flexibility to suit your personal requirements.
Enjoy 24 hour facility through our ATMs - growing speedily it has
crossed the 21000 mark Watch this space for more details.
"SBI now provides your Account Balance and Transaction details
over phone round-the-clock. Information on deposits & loan schemes and
services also available.

STATE BANK CLASSIC DEBIT CARD

Enjoy the convenience of cashless shopping with State Bank Classic Debit Card and earn
FreedomRewardz points on your purchases. With your State Bank Classic Debit Card you get access to

your account whenever and wherever you want. You can use it to purchase goods at merchant
establishments, for making payment online and withdraw cash in India.

Use of State Bank Classic Debit Card:

For shopping at over 5 lakh merchant outlets in India.

For booking movie tickets, bill payments, travel and other online
purchases and payments over the internet using secure Master Secure Code
/Verified by Visa.

For withdrawing cash from State Bank Group ATMs or other ATMs in
India.

STATE BANK GIFT CARD

Presenting Gifts to Employees and also to near and dear ones during festive season or on special
occasions is an integral and unique culture in India. Traditionally, gifts have been given in the form of cash
or kind. With the advancement of Banking, Gift Cheques were introduced, allowing the beneficiary to use
the money according to their wishes. These cheques, however, are accepted at the issuing bank

branches only. The State Bank Gift Card, issued in association with VISA International, is one such
product which gives the comfort of convenience and wide acceptability.
State Bank Gift Card is a Pre-paid Plastic Card supported by Magnetic-strip based technology. It is usable
at all VISA enabled Merchant Establishments at Point of Sale by signature and over Internet for eCommerce transactions by using secure Verified by Visa. It is a perfect substitute for Gift Vouchers
sold by many retail houses as its use is not restricted to any particular Merchant.

Features:
Currency of Issue
Indian Rupee only
Availability
All State Bank of India Branches and also available online
through SBI Internet Banking website www.onlinesbi.com for
all SBI customers availing Internet Banking facility.
Re-load
State Bank Gift Card is not re-loadable
Minimum

Amount

Issue

of
Rs. 500 and thereafter in multiples of Re. 1/-

Maximum Amount of
Rs. 50,000/Issue
Usage
State Bank Gift Cards can only be used at VISA enabled
Merchant Establishments at Point of sale and over Internet for
e-Commerce transactions by using secure Verified by Visa.
Facility of cash withdrawal is not available on this Card.
Balance enquiry
Cardholder can view the balance in the State Bank Gift Card
and also obtain a transaction receipt indicating the balance
from any State Bank Group ATM in India free of cost and also
online athttps://prepaid.onlinesbi.com
Validity of Card
The validity of the card is for 3 years from the date of issue.

Daily

Transaction

Limit

No Limit; upto the available balance in the Card.

Personalized Cards
The Card can also be personalized, upon request by the
Corporates for Bulk Issue.

STATE BANK SMART PAYOUT CARD

STATE BANK SMART PAYOUT CARD

State Bank Smart Payout Card is a prepaid Card issued in Indian Rupees in association with
VISA. It is an ideal product for making periodical payments like salary, wages, commission,
etc and also can be issued as an add-on Card for the existing account holders. State Bank
Smart Payout Card can be used for cash withdrawal at ATMs, for purchase transactions at
merchant establishments and for e-Commerce transactions i.e., for online payment.

Currency of Issue

Indian Rupee only

Validity of Card

10 years

Minimum amount of issue

Rs. 100/- and thereafter in multiples of Re. 1

Maximum amount of issue

Rs.10,000/-

Load/Reload

Re-loadable with a load/reload limit of Rs. 10,000/- with

monthly ceiling of Rs. 25,000/-. (limit of Rs. 10,000/- per
transaction and Rs. 25,000/- per month)

Daily transaction limit

Maximum

number

Cards/Account

No limit, Card can be used upto the balance on the Card.

of For Individuals: Maximum 3 Cards per account for fully

KYC complied account (excluding current account).
For Corporates:No limit (subject to 1 Card per
employee)

Source of Load/Re-Load

For Individuals: The Cards will be loaded/ reloaded

only by debit to the designated primary account
maintained
by
the
individual
with
the
Bank
For Corporates:The Cards will be loaded/ reloaded only
by debit to the accounts maintained by such Corporates
with the Bank.

Availability

At all State Bank Group Branches

Charges:
Item

Charges (in Rs.)

Issuance/Replacement fee (per Card)

Rs.102/-

Reload fee (per Card)

Rs.

10/-

per

reload

Free, if

reloaded

through

SBI

Internet Banking

Cash

withdrawal/balance

enquiry

at

State No charges

enquiry

at

other Cash

Bank Group ATMs

Cash

withdrawal/balance

Bank ATMs

withdrawal: Rs.

20/-

Balance enquiry: Rs. 9/-

STATE BANK FOREIGN TRAVEL CARD

State Bank Foreign Travel Card, is a prepaid Foreign Currency card that makes your foreign trip
trouble-free and convenient. It is a Chip based Card which stores encrypted and confidential information.
It offers you a convenient and secure way to carry cash anywhere in the world (valid worldwide except in
India, Nepal and Bhutan).
State Bank Foreign Travel Card is available in eight Foreign Currencies viz. US Dollars (USD), Pound
Sterling (GBP), Euro (EUR), Canadian Dollar (CAD), Australian Dollar (AUD), Japanese Yen (YEN), Saudi

Riyal (SAR) and Singapore Dollar (SGD). We will shortly be adding UAE Dirham (AED), Thai Baht (THB)
Hong Kong Dollar (HKD) and Malaysian Ringgit (MYR).

The Card:
Issued in association with VISA International.
Accepted at 1.80 Million VISA ATMs and at over 28 Million Merchant
Establishments (MEs) approximately, all over the world except in India,
Nepal and Bhutan.
Available at over 1,100+ Branches.
Available for retail (students, tourists, pilgrims, medical needs, etc)
and corporate customers (Companies, Government Departments, Public
Sector Undertakings, etc.)
ELIGIBILITY:
Any bonafide citizen of India who plans to travel abroad except
Nepal and Bhutan.
Corporates for their employees whom they plan to send abroad for
official purpose subject to completion of KYC norms.
Parents/sponsors of the students going abroad for higher studies, in
the students name and can be subsequently reloaded up to the statutory ceiling, prescribed
from time to time.
Foreign Nationals residing in India, subject to completion of KYC
norms.
FEATURES:
Minimum amount of load/Re-load: USD 200/GBP 120/Euros 150/CAD
200/AUD 200/ YEN 15,800/SAR 750/SGD 250.
Maximum amount of issue: As prescribed by RBI/FEMA 1999
depending on the purpose of overseas visit. Presently, equivalent to USD
100,000 per annum for Education/ Employment/Medical; USD 25,000 per
Business Trip and USD 10,000 per annum for tourism/pilgrimage.
Competitive exchange rates.
Reloadable any number of times, within the RBI/FEMA regulations
cited above.
Operatable by 4 digit PIN at ATMs and by PIN/Signature at Merchant
Establishments.
Free balance enquiry at State Bank Group ATMs and VISA ATMs (at a
charge).

research methodology
Definition

The process used to collect information and data for the purpose
of making business decisions. The methodology may
include publication research, interviews, surveys and other research techniques,
and could include both present and historical information.

Read more: http://www.businessdictionary.com/definition/research-methodology.html#ixzz3YKx4MM8e

Introduction to Research Methodology

The design of any research project requires considerable attention to the research methods an

Within this section, we have attempted to provide some information about how to produce a r
a basic overview of the research methods portion of a research proposal and then some data
of designs. Our goal is not to answer every question, but provide a head start.
Research Methods

The methods section of any proposal must address several fundamental design components.
describes a number of components required for a fundable proposal.

Data Analysis Methods

Data analysis methods vary considerably from and even within the types of research designs.
subject designs, do not necessarily need a statistical analysis to convey experimental control

quantitative designs, such as randomized trials and many quasi-experimental designs, requ
analysis templates cover quantitative methods and include the following design and analysis
Randomized controlled trial with analysis of covariance.

Aims and objective

First and foremost abject is to find out the reason for using advance product of SBI.
To build the relationship with the customer and to follow up them to make them sure
that they are satisfied with the product or not.
To make good relationship with the corporate employee.
To place advance SBI product in front of the competitors
To make customer aware of the benefit of the sbi product and convince them to go
for it

Significance and scope

The geographical scope of the study is restricted with sample size of 25 peoples.
All the analysis and suggestions are based on the analysis of both the primary and
secondary data
Therefore the scope of the study revolves around the following aspects
Customer perceptions toward advance product

Customer

awareness about advance product scheme and its benefit

Aware the bank about the customer problems specially in case of automobile sector

Hypothesis?
There are many different ways to come up with a hypothesis. In many cases,
researchers might draw a hypothesis from a specific theory or build on
previous research. For example, prior research has shown that stress can
impact the immune system.
So a researcher might for a specific hypothesis that: "People with high stress
levels will be more likely to contract a common cold after being exposed to the
virus than are people who have low stress levels."
In other instances, researchers might look at commonly held beliefs or folk
wisdom. "Birds of a feather flock together" is one example of folk wisdom that
a psychologist might try to investigate. The researcher might pose a specific
hypothesis that "People tend to select romantic partners who are similar to
them in interests and educational level."

Limitations
The time was very limited for the requirement of study
Taking sample has carried out the studt therefore all the limitations are associated
with the study
Sometome the resporndent were not towant to disclose the relevant information

The information provided by the respondenet may not be aouthentic

Data collection
Data can be defined as the quantitative and qualitative values of the variable. Data can be in
numbers, word, images, facts, ideas. On the basis on methods and sources by which the data is
collected. The data is classified into two types. Statistical data may be either primary data or
secondary data.

Sources and method of data collection:

The method of data collection adopted is Interview method.
The interview method of collecting data involves presentation of oral-verbal stimuli and reply in
terms of oral-verbal responses. This method can be used through personal interviews.
The tool used for data collection was structured questionnaire. With this questionnaire the
interview was taken face to face of the respondents .Questions were asked and their preferences
and answers were noted and information was collected.

Primary data is the data that does not already exist, which is research to collect original data.
Primary Research is often undertaken after the researcher has gained some insight into the issue
by collecting secondary data.
In my project, Primary data is collected through field survey by taking interview through
structured questionnaire.

Secondary data is data collected by someone other than the user. Common sources of secondary
data for social science include censuses, surveys, organizational records and data collected
through qualitative methodologies or qualitative research.
In my project Secondary data is collected through Companys official site, reference books,
journals, and through Internet browsing.

Read more: http://www.businessdictionary.com/definition/data.html#ixzz3YL6Dg9sK

Questionnaires
Q 1) is yes are you aware of the advance product (loan segment of sbi) ?
a) Yes
b) No
Q 2) which bank you preffer for taking loan??
a)
b)
c)
d)

Sbi
Icici bank
Hdfc bank
Other bank

Q 3) which loan product of sbi habe you used?

a)
b)
c)
d)

HOME LOAN
EDUCATION LOAN
CAR LAON
PERSONAL LAON

Q 4) what do you feel abot the services providing by sbi advanced product
a) Bad
b) Satisfactory

Chapter 5
Conclusion and sugession
Conclusion
From the analysis part it can be conclude that customer hav a good respond toward sbi
advance product. Sbi is in first position having large number of customer and providing good
services to them.
From this project it is found that SBI advance product having the 1st place in the market at
Bhubaneswar, there is a great opportunity to compete with ICICI Bank & Most of the customers
at Bhubaneswar prefer to take loan from SBI. 41 Many of these customers satisfied with the
low interest rate and longer repayment period of the advance product. All of SBI customers are
satisfied with the services provided by the bank. It has been observed that approximately 85%
correspondents are using advance product of SBI and 15% are not using any type of advance
product of SBI in Bhubaneswar.to retain its customer by fulfilling the requirement of customer
in SBI advance product.

Suggestion & RecommendationRecommendation

SBI must take some steps so that customers can get their loan in time. Like phone verification
by customer care that one customer is got their loan on time or not .It must be before a certain
date so necessary steps can be taken. 42 If there are any kind of hidden charges than that
must disclose to customer before giving loan to them. Customer awareness programme is
required so that more people should attract towards advance product.

43. Advance product selling agents must not give any type of wrong information regarding
advance product. SBI should more concern about physical verification rather than phone
verification so it will avoid fraud or cheating.
Agents should be trained, well educated & A customer awareness programme should be taking
place in rural area.ConclusionFrom the analysis part it can be conclude that customers have a
good respond towards SBIadvance products in Bhubaneswar. SBI is in 1st position having large
number of customers Loan sanction date should be according to customer convenient.
(Joytirmaya Behera) proper trained to convince the people about different advance product.
(P.Anish Nath) &providing good services to them. The bank has a wide customer base, so the
bank shouldconcentrate on this to retain these customers. 44
45. In present scenario SBI is the largest advance product issuer in India. Within a very short
periodof time the achievement made by SBI is excellent, what a normal bank cannot expect, but
it isbeing done by SBI. It happens due to employee dedication towards the organization,
fastestgrowing Indian economy, & brand image.To be the largest advance product issuer, SBI
should focus on- Launch Innovative product Customized advance products Better customer
services Fastest customers problem solving techniques Customer retentionApart from all the
above, SBI believe in providing good customer services to their customerswhich is a key factor
for success in future.

Bibliography:
www.bnet.com 50
www.sbi.co.in
www.sbi.com
www.google.co.in