FEBRUARY-JANUARY 2011

AIRPORT WORLD AUGUST-SEPTEMBER

2014

In the spotlight: Invest & Build

Airports: Chicagos airports, San Juan (Puerto Rico)
Special report: Sound of music
Plus: Environment, car parking & customer service

THE MAGAZINE OF THE AIRPORTS COUNCIL INTERNATIONAL

Invest & Build:

The challenge ahead
AugustSeptember 2014
Volume 19 Issue 4
www.aci.aero

OPINION
;OLTHNHaPULVM[OL(PYWVY[Z*V\UJPS0U[LYUH[PVUHS

Airport World
Editor
Joe Bates +44 (0) 20 8831 7507
joe@airport-world.com
Reporter
Justin Burns +44 (0) 20 8831 7508
justin@airport-world.com
Design, Layout &Production
Mark Draper +44 (0) 20 8831 7504
mark@airport-world.com
Andrew Montgomery +44 (0) 20 8831 7564
andy@airport-world.com
Erica Cooper
erica@aviationmedia.aero
Website Design &Production
Jos Cuenca +44 (0) 20 8831 7517
jose@aviationmedia.aero
Sales Director
Jonathan Lee +44 (0) 20 8831 7563
jonathan@airport-world.com
Advertising Manager
Kalpesh Vadher +44 (0) 20 8831 7510
kalpesh@airport-world.com
Andrew Hazell +44 (0) 20 8831 7518
andrewh@airport-world.com
Subscriptions
Charlotte McCormack +44 (0) 20 8831 7509
subscriptions@airport-world.com

Published by Aviation Business Media Ltd

26-30 London Road
Twickenham, TW1 3RW, UK
Fax: +44 (0) 20 8891 0123
Managing Director
Jonathan Lee

Airport World is published six times a year

for the members of ACI. The opinions and
views expressed in Airport World are those
of the authors and do not necessarily
reflect an ACI policy or position.
ISSN: 1360-4341
The content of this publication is copyright of
Aviation Business Media and should not be
copied or stored without the express permission
of the publisher.
USA Mailing Agent, Clevett Worldwide Mailers, 19 Route 10
East, Bldg 2 Unit 24, Succasunna, NJ 07876. Subscription
price $125. Periodicals postage paid at Dover, NJ 07801.
Postmaster please send address changes to Airport World,
19 Route 10 East Bldg 2 Unit 24, Succasunna, NJ 07876.

Printed in the UK by
The Magazine Printing Company
using only paper from FSC/PEFC suppliers
www.magprint.co.uk

Invest
and
build

Airport World editor, Joe Bates, reflects on an eventful summer

and looks forward to the upcoming ACI-NA Annual Conference in
Atlanta and The Trinity Forum in Taiwan.

n the newspaper industry we refer

to the summer as the silly season
because, with so many people on
holiday, good stories are often at a
premium, and the scenario leads to the
running of a number of funny or frivolous
articles that wouldnt normally see
the light of day.
This is the time for stories about
aliens, the worlds biggest pizza,
cute babies, cuddly dogs, the Loch
Ness Monster and sightings of a
mystery beast in a farmers field
that turns out to be an overweight
ginger tom!
Well, it is all very different in the
aviation industry, where it seems
that the business never sleeps and
summer always proves to be one of
the hottest months of the year for deals,
new appointments and the unveiling of
big new infrastructure projects.
We cover news and features about
all three in this Invest & Build themed
edition of Airport World, which has a
heavy US focus to reflect the industrys
next big event, ACI-North Americas
Annual Conference & Exhibition in Atlanta
in early September.
In terms of Invest & Build in the
US, this issue highlights some of the
biggest infrastructure development
projects in the country; turns the
spotlight on Chicagos airport system;
provides a progress report on the
privatisation of San Juans Luis Muoz
Marin International Airport; reviews
Hartsfield-Jackson Atlantas aerotropolis

plans; and finds out more about the retail

revolution taking place at departure gates
up and down the country.
The importance of sustainable
development on a global scale completes
our look at the world of planning,
funding, building and enhancing airports
to ensure that they are equipped to
meet the capacity needs and environmental
and social demands of the future.
But its not all about investment in
infrastructure and assets as we have
a fun feature on airports and music;
learn more about Aroports de Montrals
route development and customer
service strategies; get 10 top tips for
your next car parking RFP; and round
up the highlights of the recent ACI World
Assembly/ACI Asia-Pacific Conference &
Exhibition in Seoul.
Next up for ACI World in terms of
events is the long-awaited The Trinity
Forum, which is being held at the
Grand Hyatt Taipei in Taiwan on
September 17-19.
Hosted by Taoyuan International
Airport, this years global airport
commercial revenues conference once
again promises to be great value, with
sessions on topics such as Raising
retail ambitions to a complete new
level; ASQ findings on the role
and performance of retail; Where next
for social and digital media?; and
Improving the tender process for the
sake of all parties.
Who says nothing ever happens in
AW
the summer or early autumn?

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

CONTENTS

AIRPORT WORLD JUNE-JULY

FEBRUARY-JANUARY
2014
2011

In the spotlight: Invest & Build

Airports: Chicagos airports, San Juan (Puerto Rico)
Special report: Sound of music
Plus: Environment, car parking & customer service

THE MAGAZINE OF THE AIRPORTS COUNCIL INTERNATIONAL

Invest & Build:

The challenge ahead
AugustSeptember 2014
Volume 19 Issue 4
www.aci.aero

Issue 4
Volume 19

In this issue
3 Opinion
Airport World editor, Joe Bates, reflects on an eventful summer and looks forward to the
upcoming ACI-NA Annual Conference in Atlanta and The Trinity Forum in Taiwan.

9 News
10 Show time
Joe Bates picks out some of the highlights of Mays Asia-Pacific/World Annual General
Assembly, Conference & Exhibition in Seoul.

12 ACI news
A successful APEX in Safety review at Quito bodes well for the region at large,
writes Danny Boutin.

15 View from the top

ACI World director general, Angela Gittens, explains the importance of training current and
future generations of airport professionals.

16 Chicago hope
Commissioner, Rosemarie Andolino, talks to Joe Bates about an eventful five years in the
hot seat at the Chicago Department of Aviation.

20 Invest USA
How are US airports dealing with the need to upgrade their infrastructure in the face of
ongoing funding restraints? Benet Wilson investigates.

24 Looking good!
Nicole Nelson discovers that its new privatised business model has breathed new life
into San Juans Luis Muoz Marn International Airport.

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

CONTENTS

Director General
Angela Gittens
Chair
Fredrick J Piccolo (Sarasota, USA)
Vice Chair
Declan Collier (London, UK)
Immediate Past Chair
Yiannis Paraschis (Athens, Greece)

27 Georgia on my mind
Nicole Nelson finds out more about the Atlanta Aerotropolis Alliances plans to
transform the area around Hartsfield-Jackson Atlanta International Airport into an
economic powerhouse.

30 Size of the matter

Can airports really justify building huge terminals in an age when the industry needs to
promote sustainable growth? Mott MacDonalds aviation practice leader, Chris Chalk,
gives his views.

33 Daring to be different
ICRAVEs managing director, Leah Blackman, reports on the growing trend of
transforming US departures gates with innovative new concession programmes.

36 Sound of music
Airports are increasingly turning to live music to create a unique atmosphere and
make themselves stand out from the crowd, writes Justin Burns.

41 People matters
Dr Richard Plenty and Terri Morrissey provide their thoughts on: Investing in
your organisation.

43 Busy times
A growing route network, enhanced facilities and a host of customer service and
environmental innovations ensure that these are exciting times for Montral-Trudeau,
writes Stephanie Lepage.

45 Be in the driving seat

DAA USAs parking expert, Jenna Buckner, provides ten top tips on how to improve your
parking RFP.

49 Environment news
53 ACIs World Business Partners
54 The last word
Airport World gets up close and personal with Roddy Boggus, senior vice president/
aviation director at Parsons Brinckerhoff and chairman of ACIs World Business
Partners Advisory Board.

Treasurer
Stefan Schulte (Frankfurt, Germany)
ACI WORLD GOVERNING BOARD
DIRECTORS
Africa (3)
Pascal Komla (Lom, Togo)
Bongani Maseko (Johannesburg, South Africa)
Robinson Misitala (Livingstone, Zambia)
Asia-Pacific (8)
Tan Sri Bashir Ahmad (Kuala Lumpur, Malaysia)
Dennis Chant (Gold Coast, Australia)
Rodolfo Echeverria (Amman, Jordan)
Kenichi Fukaya (Tokyo, Japan)
Saud AR Hashem (Jeddah, Saudi Arabia)
Seow Hiang Lee (Singapore)
Kerrie Mather (Sydney, Australia)
1 vacancy
Europe (7)
Declan Collier (London, UK)
Arnaud Feist (Brussels, Belgium)
Michael Kerkloh (Munich, Germany)
Tonci Peovic (Zagreb, Croatia)
Stefan Schulte (Frankfurt, Germany)
Sani Sener (Istanbul, Turkey)
Jos-Manuel Vargas (Madrid, Spain)
Latin America & Caribbean (3)
Philippe Baril (Quito, Ecuador)
Fernando Bosque (Guadalajara, Mexico)
Hctor Navarrete Muoz (Merida, Mexico)
North America (7)
Thella Bowens (San Diego, USA)
James Cherry (Montral, Canada)
Frank Miller (San Antonio, USA)
Fredrick J Piccolo (Sarasota, USA)
Mark Reis (Seattle, USA)
Maureen Riley (Salt Lake City, USA)
Tom Ruth (Edmonton, Canada)
Regional Advisers to the
World Governing Board (7)
Aaron Adderley (Hamilton, Bermuda)
Rosemarie Andolino (Chicago, USA)
Haluk Bilgi (Tunis, Tunisia)
ngel Crdova Carrera (Guayaquil, Ecuador)
Howard Eng (Toronto, Canada)
Zouhair Mohamed El Oufir (Rabat, Morocco)
1 vacancy (Europe)
Observer
World Business Partner Board Chairperson
Roddy Boggus (Parsons Brinckerhoff )
Correct as of August 15, 2014

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

NEWS

UK airport sale
UK airport operator Heathrow Airport Holdings (HAH) formerly known as BAA
is set to sell Southampton, Glasgow and Aberdeen airports by the end of the year.
If it goes ahead, the sale would leave the once seven-strong airport group
with just Heathrow in its portfolio.
The potential sales would reportedly help HAH fund further development
projects at the worlds third-busiest airport.
Over recent months Heathrow Airport Holdings group shareholders and
management have been considering their strategic position in relation to our
three airports, Aberdeen, Glasgow and Southampton, reads an HAH statement.
As a result, the group is now formally entering a sale process. While
there is currently no certainty that a sale will be concluded, the group intends
to work towards completing a transaction by the end of the year.
Newspaper reports in the UK claim a buyer has been in discussions with
HAH officials, and that it could be Spanish infrastructure firm Ferrovial, which
is rumoured to have tabled an 1 billion million bid, reportedly beating out a
rival bid backed by North East Scotland Pension Fund and Zurich Airport.
Ferrovial is HAHs biggest shareholder, with a 25% stake in the airport
operator, which is owned by a consortium including Britannia Airport
Partners and Singapores GIC, Qatar Holding and Alinda Capital Partners.

Fraport to acquire stake

in Ljubljana Airport?

Fraport has begun talks to acquire a major stake in Slovenias Ljubljana

Joe Punik Airport, according to the Slovenian investment firm that is
charged with selling state assets.
A statement issued by SDH says: Slovenian Sovereign Holding has
adopted a decision on the start of exclusive negotiations with the highest
bidder Fraport AG, Frankfurt Airport Services Worldwide, on the content of
the share and purchase agreement in the process of the sale of Aerodrom
Ljubljana, for a limited period of time.
If the talks are successful, Fraport, which appears to have fended off
interest from French airport operator Vinci and other bidders, could gain a
controlling interest in the Slovenian gateway by the end of the year.
The Slovenian government has previously announced that it expected
binding bids for a 75.5% controlling stake in its largest airport, and is selling
off state-owned companies to raise funds and stabilise its finances.
The winning bidder will be expected to construct a new 32,000sqm
terminal building at the gateway, which handled 1.32 million passengers
(+10.2%) last year.

Retail/F&B news
ATU Duty Free has won the tender to operate
the duty free stores at Salalah Airport in
Oman. The firm, a joint venture between
TAV Airports and Unifree Duty Free/Gebr
Heinemann, has agreed a 10-year contract and
is expected to start trading in January 2015.
Fraport has expanded its international portfolio
in the global airport market by acquiring 100%
of US-based AMU Holdings Inc, which owns
concessions developer Airmall. It currently
operates 270 retail and F&B outlets across
34,000sqm of space in Airmalls at four US airports
Baltimore/Washington, Boston Logan, Cleveland
Hopkins and Pittsburgh which between them
handle 70mppa.

Bids invited for Osaka airports

The Japanese government is expected to formally invite bids for the operating
rights for Kansai International Airport in October.
According to Prime Minister, Shinzo Abe, the potential privatisation deal is
expected to be among the biggest in Japans drive to inject private funds into
public infrastructure.
Up for grabs is a 45-year concession to operate both Kansai International
Airport and the smaller nearby Osaka-Itami Airport, which primarily handles
domestic flights.
Sales figures of up to $20 billion are being mentioned for the airports,
$12 billion of which would be used to pay off the debt to the state run up
during the construction of Kansai.

Making scents

Phnom Penh International Airport has introduced a new technology that diffuses
relaxing aromas at its check-in counters, arrival hall and business lounges in a bid to
enhance the passenger experience.
The implementation of the scent identity was carried out by Signature Asia, which
provides the patented technology and opened a branch in Cambodia in 2013.
Airport general manager, Chlo Lapeyre, says: The initiative further deepens our
engagement with our customers by offering them a comfortable environment when
they embark on their journey and arrive in the kingdom.
And she says that it is environmentally friendly, as the scent diffused via the air
conditioning system is free of any solvent, gas propellant or other degenerating volatile
organic compound, and has been customised to fit with the airports overall atmosphere by
harmonising three different fragrances crafted by a renowned perfumer based in Grasse.
Maxime Roussillon, CEO of Signature Asia, adds: Scenting is an important part of
the branding strategy for many businesses. Mainly used in hotel facilities, the power of
smell is so strong that many other sectors are nowadays interested in developing their
own scent identity.

For daily news updates, visit www.airport-world.com

Denver International Airport has selected
Paradies Taste 5280 as the retail/F&B
concessionaire for the 3,600 sqm extension
to Concourse C.
The gateway says the firm has been
charged with creating a unique, architectural,
cultural and enhanced customer experience.
DIA began construction in September 2013
on five new gates that will be utilised
by Southwest Airlines, and the expansion
project is expected to be completed in
November 2014.
The Avia Solutions Group has launched
Globus Distribution, a new global duty
free operator. The Lithuanian-based firm

says it will operate duty-free retail shops

across Europe and Asia. The company
plans to be engaged in the promotion and
sales of worldwide perfumery, beverage,
cosmetics and other branded goods.
Lotte Duty Free has unveiled its transformed
retail offering at Guam International
Airport. The South Korean retail giant
has invested $20 million on revamping
the airports retail facilities. Its CEO,
Hong-Kyun Lee, enthused: Its a fantastic
last impression of Guam, generating
significantly increased revenues for the
airport, and creating opportunities for
the people and businesses of Guam.

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

EVENT NEWS: WAGA

Show time

Joe Bates picks out some of the highlights of Mays Asia-Pacific/World Annual General
Assembly, Conference & Exhibition in Seoul.

ith over 1,000 delegates and 62 exhibitors a record for

an ACI World event held outside of North America
Mays joint Asia-Pacific/World Annual General Assembly,
Conference & Exhibition in Seoul was a success before
it even started.
As well as the usual two-day conference and spectacular Gala
Dinner at the Lotte World Ice Rink which included the 2013 Airport
Service Quality (ASQ) and the Director Generals Roll of Excellence
awards ceremonies this years gathering featured a pre-event World
Human Resources Forum and a Safety Symposium.
Arguably, the highlight of the day for many at the World Human
Resources Forum was a highly entertaining and informative CEO/
Leadership session in which Egyptian Airports Companys Adel Ali El
joined three of the worlds best-known airport bosses Aroports
de Montrals James Cherry; Sydneys Kerrie Mather; and Munichs
Michael Kerkloh to discuss issues such as the difficulty recruiting
young people, the changing role of airport HR teams, and
leadership succession.
All agreed that staff are an airports greatest asset and that having
fully engaged, motivated and capable staff on board and in tune with
their respective company strategies was vital to their success.
Mastering the art of leadership; achieving customer service
excellence; reaching a sustainable balance between economic
regulation and airport investment; learning best practices and emerging
trends in ensuring the continuity of service; and finding strategies to
facilitate growth and maximise revenues from air cargo were among the
topics debated during the main conference.
The keynote address on day one was given by Dr Olumuyiwa Benard
Aliu, president of the ICAO Council, who commented on the progress
made on the various projects that ICAO and ACI collaborated on.

10

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

He concluded: From ICAOs perspective, ACI has been an excellent

representative of your agreed positions and views and I am very confident
of our shared success if we continue to work towards our goals.

Global influence
During ACI Worlds Annual General Assembly, director general, Angela
Gittens, noted that to achieve aviations collective goals, collaboration
among all key industry stakeholders was vital.
She said: Collaboration extends our reach and makes more
progress possible. We are stronger together, but we would not be seen
as valuable allies if we were not seen as capable of providing solutions,
if we were not seen as having high standards and were not committed
to achieving them.
This is where the community of airports the promotion of
excellence comes to the fore. A big advantage that we have as airport
operators is the willingness to help each other, even in this era of more
competition. We know that weakness anywhere hurts our system and
ultimately hurts each of us.

Traffic
Talking about aviation growth, Gittens revealed that in spite of
worldwide economic uncertainty and political instability in many
countries in 2013, airports accommodated over six billion passengers,
with both passenger and cargo traffic growing at faster rates than the
previous year, indicating signs of a subdued recovery.
She pointed out that passenger traffic grew at 4.8% versus
4.4% in 2012, and cargo, although still sluggish, nearly hit the
1% growth mark, at 0.9% versus 0.5% in 2012. Movements, on
the other hand, grew at practically the same rate as the previous
year at 0.7%.

EVENT NEWS: WAGA

The Middle East and Asia took the lead in both passenger
and cargo growth, Gittens explained. Although Asia-Pacific only
grew 2.1% in cargo, it managed to pull the rest of the world into
positive territory due to the fact that it handles 38% of the worlds
total cargo throughput.

Economic outlook
ACI economic figures showed that the industry as a whole was
profitable in 2013, although Gittens repeated the concern that industry
profitability is primarily generated from the 20% of airports that carry
the bulk of passenger traffic.
In fact, 67% of airports globally operate at a net loss and 80% of
airports with fewer than a million passengers posted an average net
loss of 6%. Furthermore, airports with fewer than one million
passengers had a return on invested capital of -1.1%.

Annual achievements
Outlining ACI Worlds achievements over the past year, Gittens stated
that its relationship with ICAO was stronger than ever before,
something that was epitomised at the ICAO Triennial Assembly when:
ACI members and staff from all regions contributed their time and
expertise on the working groups, panels and conferences that
constitute the ICAO policy-development process.
Other industry players increasingly see airports and ACI as valued
collaborators, she added. This philosophy culminated in our first-ever
Memorandum of Understanding with IATA last October.
The MoU is followed by annexes in which ACI and IATA have agreed to
work on specific activities, including co-operation on ground handling
best practices; automated border control; improvement of existing
passenger security processes; and the joint Smart Security initiative.
She noted that the growing popularity of ACI-led initiatives such as
the Airport Excellence (APEX) in Safety, Airport Carbon Accreditation
(ACA) and Airport Service Quality (ASQ) programmes demonstrated the

industrys commitment to raising the bar on safety, environmental

management and customer service.
While ACIs training programmes, according to Gittens,
continue to go from strength to strength, she enthused:
We now have 14 training centres and last year we delivered
124 classroom courses with over 2,000 students and nearly
12,000 hours of online coursework.
Eight new courses were launched to meet a range of training
needs for airports large and small, and we have increased our
language capabilities.
The board acknowledged that 23 new members had joined ACI since
the 2013 General Assembly. They included Akwa Ibom International
Airport (Nigeria); Manas International Airport (Kyrgyz Republic); King
David the Builder Kutaisi International Airport (Georgia); Vladivostok
International Airport (Russia); Bogots Aeropuertos de Oriente
(Colombia); and Charlotte Douglas International Airport (USA).
It also approved the decision to make Ad Rutten Amsterdam Schiphols
retiring executive vice president and COO an Honorary Member of ACI.
Six new resolutions in total were passed at the World Assembly,
including ones calling for continued co-operation with industry
stakeholders; affirming the commitment to safety as airports top
priority; and recognising the importance of promoting diversity to meet
the demand for the next generation of airport professionals.
Anyone who attended the AMPAP graduation ceremony that followed
the World Assembly could see the diverse range of backgrounds
represented by this years successful candidates, so later I asked ACI
about the reasons behind the move.
It is a message to the industry and outside the industry that we are
open to all when it comes to broadening the talent pool and attracting
new people, explained Gittens.
Airports in general have always had a policy of diversity, particularly
when it comes to attracting women to a traditionally male-dominated
field. The resolution merely affirms the commitment to diversity.
AW

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

11

ACI WORLD NEWS

Members of ACI Worlds APEX in Safety team and Quito International Airport staff during the
recent APEX in Safety review with Allan Padilla (centre), the airports director of operations.

World in motion

A successful APEX in Safety review at Quito bodes well for the region at large, writes Danny Boutin.

llan Padilla, director of operations at Quito International

Airport, is a proponent of the APEX in Safety programme and
believes that developing a safety culture in airports across the
Latin America-Caribbean region should be a top priority.
When an airport volunteers to host a safety review of its aerodromes
physical characteristics, Safety Management Systems, Aircraft Rescue and Fire
Fighting and operational procedures, you can only applaud their openness to
change and willingness to nurture a culture of safety.
ACI Worlds APEX in Safety programme, created to assist airports
in developing countries enhance their safety levels and ultimately reach
national CAA certification, is increasingly being requested by airports
large and small around the world.
It is designed to help airports worldwide identify and address safety
vulnerabilities. The programme is built on the ICAO principles of information
transparency, and reviews take place in a non-punitive just culture
environment where sharing data and best practices leads to excellence.
In February 2012, Allan Padilla, then director of operations for SAP
Ramon Villeda Morales International Airport (San Pedro Sula, Honduras),
requested an APEX in Safety review to be held in order to enhance safety
and give his staff the opportunity to grow, learn and exchange with peers
from various airports and develop a keen interest in making their
airport safer.
Now the director of operations at Quito International Airport (UIO) in
Ecuador, Padilla was determined once again to host a peer review at his
new airport even though it was still in its first year of operations.
Indeed, the fact that Quitos new gateway has a good safety record made
it the ideal time to ask peer experts for recommendations in order to ensure
that they were consistently exploring all opportunities to further enhance
their safety performance.

12

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

The review, held at the airport from July 7-11, provided its operating
management company, Airports Worldwide (formerly ADC & HAS Airports
Worldwide), with a broader network of industry contacts from around the Americas.
Safety experts from San Antonio, Aruba and Sarasota Manatee
International airports joined with the director general of ACI Latin AmericaCaribbean, Javier Martinez, and ACI World team leaders, Juan Manual
Manriquez and me, to perform the review.
ICAO has called on the industry to embrace safety as its number one
priority. APEX is the correct, comprehensive and voluntary initiative for
airports to effectively assess and improve their safety standards, said
Martinez upon Quitos successful completion of the APEX in Safety review.
I applaud Quito International Airport for its commitment to achieving
excellence in safety, supported by the expertise of the ACI APEX in Safety team.
Given his commitment to the APEX in Safety programme, Allan Padilla can
certainly be seen as a leader in promoting a safety culture within in his own
organisation, as well as the Latin America-Caribbean region at large.
It has been a tremendous experience participating once again in the
APEX programme, he said. Quito International Airport will benefit from this
safety review, performed by worldwide airport professionals.
Additionally, it is a pleasure to see how the APEX in Safety programme
has matured and improved since our first review in Honduras a couple of
years ago. I would like to take this opportunity to invite other airports in the
region, and indeed around the world, to take advantage of this great
programme, which will without a doubt enhance your airports safety and
that of your region at large.

About the author

Danny Boutin is ACI Worlds senior safety assessor, APEX in Safety.

ACI WORLD NEWS

ACIevents

2014

2014

2014

2014

September 7-10

November 8-11

October 12-14

ACI North America

Annual Conference
& Exhibition
Atlanta, USA

ACI Latin America &

Caribbean Annual
Conference &
Exhibition
Cancn, Mexico

ACI Africa Assembly,

Conference &
Exhibition
Durban, South Africa

2015

September 17-19

The Trinity Forum
Taipei, Taiwan

February 25-27
ACI Airport Economics
& Finance Conference
& Exhibition
London,
United Kingdom

ACIoffices
ACI World
Angela Gittens
Director General
PO Box 302
800 Rue du Square Victoria
Montral, Quebec H4Z 1G8
Canada
Tel: +1 514 373 1200
Fax: +1 514 373 1201
aci@aci.aero
www.aci.aero

ACI Fund for Developing

Nations Airports
Angela Gittens
Managing Director
Tel: + 1 514 373 1200
Fax: +1 514 373 1201
acifund@aci.aero

ACI Africa
Ali Tounsi
Secretary General
Casablanca, Morocco
Tel: +212 660 156 916
atounsi@aci-africa.aero
www.aci-africa.aero

ACI Latin America & Caribbean

Javier Martinez Botacio
Director General
Panama City, Panama
Tel: +507 238 2691
jmartinez@aci-lac.aero
www.aci-lac.aero

ACI Asia-Pacific
Patti Chau
Regional Director
Hong Kong SAR, China
Tel: +852 2180 9449
Fax: +852 2180 9462
info@aci-asiapac.aero
www.aci-asiapac.aero

ACI Europe
Olivier Jankovec
Director General
Brussels, Belgium
Tel: +32 (2) 552 0978
Fax: +32 (2) 502 5637
danielle.michel@aci-europe.org
www.aci-europe.org

ACI North America

Kevin Burke
President & CEO
Washington DC, USA
Tel: +1 202 293 8500
Fax: +1 202 331 1362
postmaster@aci-na.org
www.aci-na.org

ACI represents 591 members operating 1,861 airports in 177 countries and territories, which in 2013 handled 5.95 billion passengers, 93.6 million
tonnes of cargo and 79.6 million aircraft movements. ACI is the international association of the worlds airports. It is a non-profit organisation,
the prime purpose of which is to advance the interests of airports and promote professional excellence in airport management and operations.

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

13

ACI VIEWPOINT

View from the top

ACI World director general, Angela Gittens, explains the importance of training current and future
generations of airport professionals.

orldwide, over 470,000 professionals are employed in

airport management and operations. They utilise a wide
range of skills and strategies to ensure that their airports
run safely and securely, practising sound environmental
stewardship, assuring a smooth journey for the passengers,
maintaining healthy finances and upholding the airports role as an
economic generator for the community.
For this reason, the principal goal of ACIs Global Training function is to
help students develop a relevant body of knowledge and skills for their
current role in the organisation and to prepare them for their next role.
Under the guidance of its Training Steering Group, World Committees and
Regional Human Resources Committees, ACI continues to innovate and
design flexible classroom and online education programmes to maximise
benefits at all levels at the airport, from top executives to frontline staff.
Since its launch 11 years ago, ACI Global Training has grown to offer an
unrivalled suite of courses to meet a range of training needs for airports large
and small. In fact, eight new courses have been launched and we
have increased our language capabilities so that we can deliver more
French and Spanish language classes.
We have also delivered our first course in Arabic and another
simultaneously translated into Mandarin.
As well, in keeping with our pledge to leave no airport behind, ACIs
Developing Nation Airport (DNA) Assistance programme has delivered nine
courses in English and French in the last year, welcoming 302 participants
from 60 different countries.

One of our newer programmes is the very popular Airport Operations

Diploma Programme (AODP), which is fully online with all three modules
Airside, Landside and Terminal, and Business Operations. The Airside
module has already been translated into Spanish, with the other two
modules to follow shortly.
Of course, our pride and joy is our first collaboration with ICAO, the
Airport Management Professional Accreditation Programme (AMPAP).
Through the end of 2013, the AMPAP programme has seen 700
International Airport Professional Diploma graduates and 72 Associate
Diploma graduates, with some 607 students now enrolled.
The highlight of my year is the graduation ceremony that we hold directly
after the World Annual General Assembly, where the CEOs can witness the
achievement of their high-potential managers.
But ACIs training programme isnt just about educating the current
generation of airport professionals; as aviation grows, airports need to
effectively compete with other industries in attracting new skilled candidates.
Our courses are a great way of ensuring that new or prospective hires
understand that working at an airport offers a satisfying career path with
plenty of opportunities for professional and personal development.
In the end, we are an industry of people serving people, and across every
initiative that ACI undertakes this fact remains top of mind.
It is no exaggeration to say that without skilled employees to keep our
customers safe and secure, aviation wouldnt be the force that it is today for
connecting people, places and businesses around the world. We are here to
help develop those skills.
AW

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

15
15

CHICAGOS AIRPORTS

Chicago hope
Commissioner, Rosemarie Andolino, talks to Joe Bates about an eventful five years in the
hot seat at the Chicago Department of Aviation.

hen commissioner, Rosemarie Andolino, walks out of the

Chicago Department of Aviations office for the last time
this autumn, there is absolutely no doubt whatsoever that
OHare and Midway international airports will be losing
one their biggest supporters.
A local girl she grew up in Elk Grove Village just west of OHare
Andolino admits that she has always been a fan of the Windy Citys
airports, so the chance to help develop them, first as executive director
of the OHare Modernization Program (OMP) and then as commissioner
of the Chicago Department of Aviation (CDA), was an opportunity she
says she simply couldnt turn down.
And she certainly couldnt be accused of sitting back and taking it
easy as under her leadership the citys gateways have undergone
somewhat of a transformation in terms of new infrastructure, route
development, profitability and pioneering environmental initiatives.
So what has it felt like to be the boss of one of the worlds biggest
airport systems for the past five years?
Its been exciting, a learning experience and an amazing ride,
enthuses Andolino, who is stepping aside in October to pursue a new
challenge in the private sector after 24 years in local government and
11 years in aviation.
My focus was to take two great airports and make them better, and
I genuinely believe we have over the past five years.

Rise to the top

Andolino worked in various positions for the City of Chicago from 1990
onwards and served as first deputy commissioner in the Citys Department

16

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

of Planning and Development (DPD) before then Chicago mayor, Richard

Daley, appointed her executive director of the OMP in 2003.
The role put her well and truly in the spotlight, with some
questioning her suitability to oversee the $8 billion OMP, despite the
fact that as first deputy commissioner with the DPD she managed a $35
million budget, oversaw $100 million of land acquisition and capital
investments in the Neighborhoods Alive Program, and helped secure
state and federal funding for numerous city projects.
She proved her critics wrong by successfully working with federal,
state and local officials to secure OMP funding. Indeed, in November
2005 the then US Department of Transportation Secretary, Norman
Mineta, travelled to Chicago to approve the citys request for more than
$300 million in federal funding.
And since then the OMP has raised more than $5 billion through the
sale of bonds and received approval for four Passenger Facility Charge
(PFC) applications by the FAA to fund design, construction and land
acquisition projects.
Under Andolinos leadership, the OMP also created the Sustainable
Design Manual (SDM), a nationally recognised document that has
allowed OHare to become the benchmark for environmental
stewardship in design and construction for a civil project.
The successes led to her being appointed commissioner of the CDA
in February 2009 and, arguably, she has acted as the catalyst for one of
the most successful periods in the history of OHare and Midway.
If you think of the runways weve built on time, ahead of schedule
and under budget; the complete transformation of Terminal 5 at
OHare; traffic growth; record revenues; the installation of the first

CHICAGOS AIRPORTS
Being able to handle more than 200 aircraft movements per hour
should also ensure that delays at OHare no longer have such a
negative impact on the entire US airport system, or as someone once
said, when OHare sneezes, everyone catches a cold.
Whats left with the OMP? One more runway, one more extension
and a possible 60-gate western terminal complex, says Andolino,
suggesting that the new passenger complex is more of a long-term and
demand-driven project.
Until then, enhancements of the existing terminals to maximise
their operational capacity and efficiency are likely to take priority,
she says.

Environment

Automated Passport Control (APC) kiosks in the United States; and the
fact that times have never been so robust in terms of new air services,
I think my record holds up pretty well, she says.
Andolino could also have mentioned the significant strides
Chicagos airports have taken to embrace environmental best practice
and to improve their customer service levels, or the image-enhancing
upgrades to the domestic terminals that have included, and continue to
incorporate, the introduction of a number of new concession concepts.
She quips: I may not have grown up in the aviation business, but
Ive grown up in the business of getting things done.

OHare Modernization Plan (OMP)

Phase 1 of the $8 billion programme incorporated two new runways, a runway
extension and a new ATC tower. Phase 2A, to be completed in October 2015,
will add a new runway and another ATC tower on the south of the airfield.
The new control towers mean that by the end of next year OHare
will be equipped with three ATC towers, two of which will be LEED
certified Silver and Gold respectively and will feature green roofs.
One of the towers will use geothermal technology and other
sustainable initiatives that will make it unique in the US.
The airfield reconfiguration programme will equip OHare with eight
runways three east-west parallel runways and cross-field runways
each to the north and south of central terminal core.
There are not too many airports in the world that can claim to have
built three and a half new runways and two air traffic control towers in
such a short space of time, enthuses Andolino.
It is definitely one of the highlights of my time in office as some
people can go a whole career without getting permission for a single
new runway. The new airfield is the safest and most efficient way to
operate OHare.

Initiatives such as establishing 75 beehives on remote locations

across the airport site; hiring a shepherd and grazing herds of
goats and llamas to manage hard-to-reach vegetated areas at
OHare; or opening an aeroponic garden in T3 where vegetables,
peppers and herbs are grown for airport restaurants have
grabbed the headlines and firmly established Chicagos airports
as environmental pioneers.
However, Andolino believes it is the CDAs long-standing
commitment to sustainable development that helps set it apart
from the rest, makes it a good neighbour to local residents and
has reduced its costs.
She points out that the CDA was talking about LEED-certified
buildings back in 2003 when it produced its first Sustainable Design
Manual (SDM) since evolved into the Sustainable Airport Manual
(SAM) which effectively outlines what is expected from all OHare
and Midway stakeholders.
All concessionaires, for example, are now required to use
biodegradable wrappers and packaging, and Andolino states it
has proved so popular that some have since adopted similar
policies elsewhere.

Customer service
Andolino states that the drive to deliver top-quality customer service
is a priority of the CDA as it wants to showcase the very best of
Chicago to visitors and reflect the citys famous Midwest hospitality.
She firmly believes that collaboration with other airport
stakeholders is the key to good customer service and argues
that all sides need to work on making improvements at their
specific touchpoints.
The customer has many touchpoints at an airport, many of
which are not under our control, so therefore everyone has to do
their part to ensure that our passengers enjoy a good experience.
For us it might be something as simple as ensuring that the
bathrooms are clean or making it easier to get assistance and
information. All frontline staff at OHare and Midway are effectively
ambassadors for our airports and therefore need to be passionate
about their jobs and the city of Chicago.
Andolino also enthusiastically talks about the CDAs new, improved
partnership with TSA and Customs and Border Protection (CBP)
staff at the airport, which she believes has helped create a more
customer-friendly environment.
We managed to change the conversation with them by opting
to work together to solve problems instead of playing the blame
game and pointing fingers at each other.

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

17

CHICAGOS AIRPORTS

A new route
could add up to
$200 million of

investment
per annum into
your city
She also feels that opening airport versions of a number of popular
Chicago F&B and retail outlets most noticeably in OHares newly
revamped T5 has helped enhance a sense of place, create a better
customer experience and ultimately boost higher retail revenues.

Airport roles
Between them Chicagos airports handled a total of 87.3 million
passengers in 2013 and the upturn has continued into 2014, with
volumes up by nearly 4% at OHare and 2% at Midway in the first
five months of the year.
OHare, the citys main international gateway, accounted for
66.9 million (+0.4%) and Midway which essentially handles domestic
services and international flights to Canada, Mexico and the Caribbean
accommodated 20.4 million (+5%).
The difference in traffic is down to the fact that Midway is built on a site of
just one square mile and the 6,500ft (1,980m) length of its longest runway is
not enough to accommodate non-stop flights to long-haul destinations.
It does, however, handle regional traffic, with airlines such as
Volaris and Porter serving Mexico and Canada respectively, and
Southwest serving Mexico, the Dominican Republic and Jamaica.
As a result, APC kiosks were installed at Midway earlier this year
to make it easier for US citizens on international services to pass
through its facilities.

Route development
When you talk to Rosemarie Andolino about the highlights of her
five years in charge of Chicagos airport system, the subject of route
development is right up there.

18

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

Indeed, she mentions attending World Routes in Vancouver in 2010

as a turning point for the CDA as it proved to her that Chicago had to do
much more than just show pretty postcards of Chicago to airlines to
get them to launch services to OHare or Midway.
And she has certainly taken the lessons she learnt in Vancouver
to heart, as the development of a new route development strategy
since then has led to the most productive period in Chicagos history
in terms of the launch of new routes and frequency increases.
Andolino actually cites the launch of Etihad services (Abu Dhabi)
in 2009 a year earlier than World Routes in Vancouver 2010
as the start of the current golden years of international route
development for OHare.
She notes that Qatar (Doha) followed in 2013, and the addition
of Emirates (Dubai) later this year will give OHare the full set of
big Middle Eastern carriers.
Other additions under Andolinos leadership include Cathay
Pacific (Hong Kong), Copa (Panama), Air India (Delhi), WestJet
(Calgary and Vancouver), airberlin (Berlin), Austrian Airlines
(Vienna), Hainan Airlines (Beijing) and Volaris (Guadalajara,
Zacatecas, Morelia and Leon), while Spirit has trebled its operations
into Chicago.
When we talk about airports as economic engines, depending on
the size of the aircraft and the destination, a new route could add
anything from $20 million to $200 million of investment per annum
into your city, she enthuses.
In total, we have added over $3 billion worth of new services per
annum to Chicago in the past five years and this is an achievement of
AW
which I am particularly proud.

SPECIAL REPORT: INVEST & BUILD

DFWs $2.3 billion Terminal Renewal and Improvement Program (TRIP) will help reinvent the Texas gateway.

Invest USA

The new front door for the Jeppesen Terminal at Denver

International Airport. Image courtesy of Gensler.

How are US airports dealing with the need to upgrade their infrastructure in the face of
ongoing funding restraints? Benet Wilson investigates.

n its 2013 Capital Needs Survey, ACI-NA found that US airports need to
complete $71.3 billion worth of essential infrastructure projects between
now and 2017 in order to keep pace with demand.
The figure amounts to $14.3 billion a year, with 54% of the total
allocated for projects to accommodate traffic growth and an increase in the
use of larger aircraft, and the remainder on the rehabilitation, maintenance
and repair of existing infrastructure.
It revealed that large hubs will account for $37 billion or 52% of the
total; medium hubs for $9.3 billion (13%); small hubs for $5.8 billion
(8%); non-hubs for $5.1 billion (7.2%) and other commercial airports
for $700 million (1%).
The survey of 3,400 aviation facilities also found that the top three
states by airport capital needs are Texas ($8.3 billion), Florida ($7 billion)
and California ($6.6 billion).
The big spend in the three states is certainly borne out by a new survey
of the top airport construction projects nationwide, which reveals that
Dallas/Fort Worth (DFW), Tampa (TPA), Los Angeles (LAX) and San Diego
(SAN) alone are responsible for projects totalling nearly $10 billion.
Carried out earlier this year by Reed Construction Datas chief economist,
Bernie Markstein, the survey discovered that the biggest airport project
underway in the US is the $5.6 billion extension of the Washington DC Metrorail
system (see next issue of Airport World) to Dulles International Airport.
It is followed by the $4 billion second phase of a terminal expansion
programme at LAX; the ongoing $3 billion upgrade of Denver (DEN),
where work includes the creation of a new hotel and transit centre;
DFWs $2.3 billion TRIP programme; and a $1.8 billion airport
reconstruction project at Salt Lake City (SLC).
Looking at ACI-NAs survey, he says there is a crying need for
improvement to the US airport system and has no hesitation in stating that
the government isnt doing enough in terms of funding.

20

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

We havent seen support at the federal level to fill airports needs, warns
Markstein. Theres been a lot of politics over spending money. Its about the view
that spending any government money is bad. But this ignores the difference
between infrastructure investment versus spending for consumption.
Its the difference between spending money on a new roof for the house
or taking a trip to Disney World, quips Markstein. Taking the trip is
enlightening and fun, but once its consumed, its gone, he notes. But the
new roof shows benefits long after its done.
Infrastructure projects underlie the ability for the economy to grow, adds
Markstein. Until 2012, airports were hurt by a series of continuing
resolutions until Congress passed a transportation bill, he says.
Under continuing resolutions, airports couldnt make plans because
they were not sure of funding. Ironically, one of the reasons airports arent
getting money is because Congress wants to save money on government
spending, but by not having long-term funding, you actually drive up costs.

Source of funding
Passenger Facility Charge (PFC) revenue, Airport Improvement Program
(AIP) grants and bonds are, of course, the three main ways US airports
fund development projects today.
And the pot appears to be getting smaller because the AIP budget
which is funded by passengers has been cut twice in the past two years,
first in the FY2012 appropriations process from $3.5 billion to $3.35 billion
and most recently by an additional $253 million in FY2013.
The latest cut brought an end to FAA furloughs, despite that fact that
airports must fund more than $70 billion in safety, security, noise, capacity
and passenger service projects during 2013 to 2017.
While Congress has so far refused to bow to industry demands
to raise the cap on PFC revenue from $4.50 per boarded passenger
to provide airports with a much-needed cash injection to fund new facilities.

SPECIAL REPORT: INVEST & BUILD

San Diegos $1 billion Green Build project
has transformed the airport.

Indeed, ACI-NA has gone on record in registering its disapproval

at the governments reluctance to increase the PFC.
The average annual of $14.3 billion in needs is still significantly
higher than the funding available through annual AIP grants and new
PFC revenue, states the 2013 Capital Needs Survey.
It is clear that the existing federally mandated funding system
simply fails to meet US airport capital needs for modernising and
expanding airport capacity, which is critical for a safe, efficient and
globally competitive aviation system.
And perhaps more directly, in a policy document it says: In order
to help make airports whole, Congress should increase the Passenger
Facility Charge (PFC) to $8.50 to restore its purchasing power. This would
allow airports to have the ability to raise money locally to fund critical
infrastructure needs.
Annie Russo, senior director of government affairs for ACI-NA, adds:
We have been advocating for an increase in the PFC for a long time,
and will continue to do so going forward.
Wed also like more money for AIP, but we understand the realities
of the federal budget.
Without doubt it is a tough operating environment, but as Marksteins
survey shows, the ongoing restraints in federal funding have failed to
stop many of the USs biggest airports investing billions of dollars in
upgrading their facilities.
Below we highlight a handful of infrastructure development projects
that gained funding and are making headline news in the US.

Texas TRIP
Dallas/Fort Worth International Airport is in the middle of its
seven-year, $2.3 billion Terminal Renewal and Improvement
Program (TRIP).
Honestly no one needed a lot of convincing to do this project,
says David Magana, senior manager of public affairs for the airport.
After opening Terminal D in 2005, it clearly showed that the original
terminals needed a refresh because the oldest one is 40 years old.
We needed things like self-check kiosks and new concessions.
The airport board and the airlines were ready to do it.
In getting funding in place for TRIP, DFW faced the same challenges
that other airports face: having to take on debt, said Magana.

PFCs dont keep pace with airport infrastructure needs. But we felt
strongly that the scope of TRIP had to fit within our financial realities,
he tells Airport World.
It became a matter of aligning our goals with the airlines goals. TRIP
started at $1.9 billion, but we added things like new parking garages and
more energy-efficient infrastructure, so the project is now at $2.3 billion.
These are not cost overruns, but an expansion of our scope. Were still
staying within our costs.

Tampa time
To the south-east of Texas, Floridas Tampa International Airport is in the
design phase of a $2.5 billion, 20-year airport master plan to upgrade a
facility that first opened in 1971.
CEO, Joe Lopano, has set his goals for the airport adding new flights,
growing passenger revenues and completing the master plan.
On convincing stakeholders that the programme was needed, Lopano
started by conducting a two-year study on the airports needs.
We wanted to make sure we understood all the issues and
opportunities, he explains. Once we did that, we began outreach efforts
to as many people as we could to show our solutions. If a plan is well
articulated and explained often enough, its an easy sell.
Lopano says his job was to convince stakeholders, including federal,
state and local legislators, chambers of commerce, local businesses and
anyone who makes money with the airport.
The airport is an economic driver in the region, he notes. It opened in
1971, and now is the time to invest in its growth. I emphasised that our
plan was affordable and would create 9,000 construction jobs and give us
what we need to grow for the next 20 years.
The first phase of construction will include: decongesting roadways and
passenger drop-off and pick-up kerbsides; building a consolidated rental car
facility; providing connections to regional transportation systems; adding
spaces to the long-term parking garage; increasing opportunities for
commercial development on the south part of the airport campus to diversify
the airports revenue stream; and creating new concession opportunities.
The airport lined up various forms of financing for the project, says
Lopano. We actually refinanced existing debt using direct bank loans.
Banks werent interested in that before the economic meltdown but they
are now, and we got some great rates.

AIRPORT WORLD/AUGUST-SEPTEMBER 2014

21

SPECIAL REPORT: INVEST & BUILD

Our credit ratings is A+, and in order to let the bond community know
what we needed, we met with the three rating agencies and the bond
buying community in New York City, told them what they would be buying
and they were happy. We made an articulate and compelling case on why
were doing what were doing.
Tampa Internationals 20-year plan is broken down into three phases,
according to Lopano. We didnt need to do it all at once and wont do
phase two or three unless theyre necessary, he admits.
That will be driven by if we get more international growth. We can stay
in our current international facility for another 10 years.

San Diegos Green Build

Going west, San Diego International Airport completed its $1 billion Green
Build construction project in August 2013.
And president and CEO of San Diego County Regional Airport Authority,
Thella Bowens, admits that getting local residents onside was crucial to the
success of the project.
One of the most important things we did in garnering support for
the project was an effort to help the community understand the value
of the airport to the regions economy, she says.
In our case, this translates into an annual economic impact of
$10 billion, and this certainly helped everyone see it from a
different perspective.
Highlights from the Green Build included: 10 new gates to
reduce terminal congestion; enhanced kerbside check-in, allowing
passengers to print their own boarding passes, check baggage
and view gate information at an easy-to-use kerbside kiosk; more
security lanes to improve flow of passengers through the terminal;
and expanded concessions.
The Green Build started construction during the global recession, but
the airport had been planning it for 10 years, so although the timing wasnt
perfect, it was necessary, concedes Bowens.
As we began to conceptualise our design, we had stakeholder
groups at the table to get their input, she says. Our airlines had a

seat at the table from the very beginning, which was one of things
that made it possible to move ahead with the project even after
the recession had set in.
The airport authority thought that funding the project might
be a problem, but the airport had a strong history of prudent finances,
which did not go unnoticed by the three rating agencies, reveals Bowens.
We had an A+ and A rating and those spoke volumes on the
management of our finances. You dont garner those kinds of ratings based
on one point in time, she enthuses.
We were fortunate to have good ratings from all three agencies. And
because the construction business was in real trouble, we were able to take
advantage of lower costs to build the project.

What next for US airports?

As for future funding prospects for US airports, ACI-NAs Russo notes
that the current FAA Reauthorization Bill expires in September 2015.
She says: There was a hearing [recently] before the US House of
Representatives Transportation Committee on airport financing, the
first one thats been held. There was also one on airports in small
communities. That shows that Congress is beginning to think about
FAA reauthorisation.
Russo insists that ACI-NA will focus on total airport financing during the
next FAA reauthorisation process.
Well show members of Congress how airports are financed and the
options available for their capital needs, claims Russo. Well also make
sure AIP remains a strong programme, especially for smaller airports that
need it as a lifeline.
Airports can certainly be assured that both ACI-NA and the American
Association of Airport Executives (AAAE) are working to make sure that their
voices are heard on Capitol Hill, according to Russo.
Were working to make sure airports are represented in the
conversation and that Congress understands the capital needs of
airports and the importance of air service to communities across the
country, she says.
AW

Construction at Denver.
Image courtesy of Ryan Gobuty.

22

AIRPORT WORLD/AUGUST-SEPTEMBER 2014