www.ricoh-usa.

com

Ricoh Product Line Segment 2 thru 6

MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX

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Trouble Shooting
Maintenance

Replacing Toner
Clearing Paper Jams
Replacing Staples
Loading Paper
Cleaning Glass Platen and Lid

Ricoh MP2800/3300/4000/5000
Ricoh MPC2851/3351/4000/4001
Ricoh MP 5000/5001/6000/7000/8000
Ricoh MP 6001/7001/8001/9001
Ricoh MP C6000/6501/7500/7501

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Replacing Toner B/W

1. Open the front cover of
the machine.

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2. Take the new toner bottle from

the box.

Loading the Tandem Paper Tray

Carefully pull out paper tray
until it stops to open tray.
When closing paper tray,
do not slam the drawer,

Square the paper and place

in LEFT side of paper tray.
Do not exceed the paper
mark indicator.

Carefully close paper tray. The

copier will move the paper from
the LEFT to the RIGHT side of the
paper Tray

After machine has

ceased all movements,
carefully pull out paper
tray until it stops.

Reload paper on the LEFT

side again and carefully close
the paper tray.

Note:
When paper loaded in the right side of Tray 1 runs out, paper on the left is automatically shifted to the right. While the paper is moving, a
message instructing you to wait appears. Do not pull out the tray at this time. TO AVOID OR MINAMIZE PAPER JAMS WHEN LOADING
TRAY1,ONLY LOAD PAPER ON THE LEFT SIDE OF PAPER TRAY.

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Loading & Using the By-pass Tray

Place originals in feeder or on glass

Adjust paper guide to fit paper size

Paper should be snug not tight
Pull open the Bypass tray

Place paper in tray

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Cleaning the Automatic Document Feeder [ADF]

If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty.
To clean the ADF, clean 1 and 2 as shown in this diagram with a soft damp cloth. Do not use wet rags or spray any liquids in the
feeder. Keep loose objects away from feeder as these will cause damage and machine failure.
Important
Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt
plastic parts, machine failure will occur.
Do not clean parts other than those explicitly specified in the copier manual. Other parts should ONLY be cleaned by your service
representative.
Always use caution and care when cleaning, handling or using the document feeder.

Originals Not Suitable for the Document Feeder

Stapled, clipped, perforated, or torn originals
Curled, folded, or creased originals
Pasted or sticky originals, such as translucent paper
Coated originals, such as thermal fax paper, foil, art paper, or carbon paper
Originals with indexes, tags, perforated lines, or other projecting parts
OHP transparencies
Thick originals, such as postcards, and flimsy originals of low stiffness

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Contact your Service Representative

for issues regarding the document
feeder if you are unsure what to do
to avoid damage or injury.

Cleaning the exposure Glass

Maintaining Your Machine
If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty.
To clean the exposure glass, clean 1 and 2 as shown in this diagram:
If lines appear on your copies there is something on the leading glass edged (outlined below) use the cloth provided to clean the
edge .

Important
Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or
melt plastic parts, a failure will occur.
Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service
representative.

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Using the Document Feeder

Place Documents in the feeder

Adjust Document guide for the size of document in

feeder. Make the guide is snug and not tight to avoid
jams.

Using the Document Feeder

Do not use the following types of paper:

-Bent, folded, or creased paper

-Curled or twisted paper
-Wet paper
-Paper whose weight is heavier or lighter than the
limitation
-Perforated paper
-Adhesive label paper on which glue or base paper
is exposed
-Paper with clips or staples
Keep loose objects away from document feeder as
these will cause damage and equipment failure.

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Do not exceed paper limit guide

This will cause jamming

3. Hold the bottle horizontally,

and then shake it five or six
times without removing the outer
cap.

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4. Remove the outer cap.

But do not remove the inner cap of the
toner bottle.

5. Pull the lever out toward

you, until it is at 90.

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6. Insert the new toner bottle. Push

it in until the green lever clicks.

7. Return the lever under the

toner bottle to its original position

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8. Close the front cover of the

machine.

Precautions

Do not expose the toner bottle to light for a long time. If you do, toner becomes
damaged and print quality might be reduced.

Our products are engineered to meet the highest standards of quality and
functionality. When purchasing expendable supplies, we recommend using only
those provided by an authorized dealer.

The toner bottles allow you to print about 43,000 pages. These numbers were
obtained from printing A4 5% charts, but the actual number of pages will vary
depending on paper type, size, contents, and print settings.

If the toner bottle does not click into position, pull it slightly back toward you,
rotate it 10-20 to the right, and then re-insert it.

Do not insert and remove the toner bottle more than necessary, as toner spills
may result.

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Changing Toner Color Device

Copier panel will indicate when toner is low and which color needs to be
Replaced. Instructions are located on inside of front door, on the toner box
And on copier panel. Follow directions carefully and only add toner when indicated
on copier panel.

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Replacing Toner Cartridges

Note: Copier Panel will indicate when toner requires replacement and which color
needs to be replaced.

Open the front cover of the machine.

Pull out the toner cartridge slowly.
Remove new toner cartridge from the box.

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Replacing Toner

Hold the toner cartridge and shake it five or six times.

Peel off the seal.

Check the orientation of

the toner cartridge and
insert it carefully.
Close the front cover of
the machine.

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Clearing Paper Jams

8.5 Full-Color W-VGA Touch Screen Control Panel

Designed For Real-World Users

User Interface (UI)

In the event of a paper mis-feed, toner or replacement
situation, etc., the animated Guidance provides clear,
step-by-step instructions for important operations. It is
important that you follow the step by step guides for
clearing/removing paper from the copier. Remove the
paper in the alphabetical and numerical order shown.
Always remove paper in a straight path to avoid paper
tearing which will cause further paper jams.
The Animated Guidance function, step-by-step feature
ensures smooth operation at all times.
Additional instructions are also located inside the door
of the copier, the finisher and toner replacement bottle.

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Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500,
5000, 5001

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Replacing Staples
(You may need to pull out
the internal finisher tray to
access the stapler)

Pull out the Staple Unit

Open the finisher door

(Gently pull out the stapler cartridge)

Holding both sides of the cartridge, pull up the upper

unit (sides with arrows) and remove the empty case

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Push the new refill into the cartridge until it clicks.

Replacing Staples
Push the upper unit gently into the cartridge

Pull out the ribbon.

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Push the cartridge down until it clicks to close.

Return the staple unit to its original position,

and then close the finisher front cover

Bypass Tray

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Service Calls On Line Registration

Launch Internet Explore and type in the following information in the address line
www.ikon.com/Support > Press Enter
Click on Supplies
Click on Register

Complete the two page

Registration Form
Verify your information is
accurate on the Summary
Page before submitting
Submit when correct

You will receive confirming

email showing IKON has
received your application
Order supplies on line
Place Service Calls on Line
Submit Meter reads on line

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Meter Reading
Press the [User Tools/Counter] key

Touch the [Counter] key to view all

Press the [User Tools/Counter] key to complete the operation

Press the [Start] key to print a list of the counters

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