MAZEN SLIM

Comfort Residence-Al Nahda-Dubai-United Arab Emirates

+971-50-2414309 mazensleem@hotmail.com
~ HOSPITAL ADMINISTRATION ~ BUSINESS DEVELOPMENT ~ CRM
~MEDICAL INSURANCE ADMINISTRATION~ TPA Administration

Summary A professional with over 14 years of cross functional experience in Medical

Insurance Management, Sales and Marketing, Business Development, Relationship
Management, Hospital Administration as well as Claims Processing, and Health Care Providers
Network Management ... An Out-of-the-Box Thinker with a proven track record of increasing
revenues, streamlining workflow and creating a team work environment to enhance productivity
innovatively for reputed business houses. An innovative, meticulous and dependable
professional, with extensive organizational expertise, and proven ability to multitask, deliver
results and provide the highest standards of managerial tasks regardless of pressure. I
executed various projects in the Gulf Region within a relatively good time frame, involving
opening a Health Care Facility in Dubai, and TPA branches for TPAs in Oman, Kuwait and
Qatar.

CAREER FEATURES

Since September 2008: NEXtCARE (Member of the Allianz

Group), Deira-Dubai-UAE -Projects Manager for the NEXtCARE
Group

 Developed the Business Plan and Feasibility Plan for opening a

Branch in the State of Kuwait.
 Actively helping the Quality Assurance Manager in the submission of
the draft for the Dubai Quality & Excellence Award (following the
“EFQM” (European Foundation for Quality Management) Model.
 Developed the Marketing and Communication Plan for opening a
Branch in the Sultanate of Oman
 Developed the Business Plan & Feasibility Study of opening a Branch
in the Sultanate of Oman, and supported the launch of its
operations.
 Developed the Business Plan, Short Business Case, and Feasibility
Study for opening a Branch in Qatar
 Drafted a Business and Operational Plan for a Primary Health
Program for the Dubai Health Authority (This project was stopped at
a later stage by the Dubai Government).
 Managed the “Restructuring of NEXtCARE Production Department”,
system wise.
 Developed Policies and Procedures for all Departments and
Functions of NEXtCARE.
 Developed and worked on a set of policies and procedures for the
company.

May 2006-August 2008- HMC Medical Center (Member of HMC

Medical Group), Dubai Health Care City- Business
Development Director
 Distinguished efforts towards handling the complete business
development activities.
 Augmented the patient workload by two folds within 7 months
through the signature of corporate deals with Insurance Companies,
and augmented the revenue by three folds.
 Established Credit Business Unit & introduced co-branded products
with International Banks, especially related to Executive Health
Screening.
 Exhibited competency in handling the Commissioning and
Accreditation of our new Medical Center, and setting benchmarks
and quality indicators for our clinical facilities.
 Displayed competency in handling various key clients such as the
third biggest oil company GAZPROM, and big groups like.
Emirates Airlines and Jumeirah Group.
 Instituted the patient care unit that measures patient satisfaction.
April.2005- April 2006: Consultant Physicians Clinic (Member
of HMC Medical Group)-In cooperation with the AUB-MC
(American University of Beirut-Medical Center)- International
Patient Relations Manager

 Entrusted with the responsibility of working as International Patient

Relations Manager, and developing a plan for second medical
opinion with the AUB-MC.
 Adeptly managed complete activities in coordination with the
American University of Beirut on patient referral systems for
patients from Dubai to Beirut.
 Oversaw the introduction and implementation of the Medical
Tourism Concept.
 Organised and conducted training course for:
o Receptionists on CRM.
o Medical transcriptionists on ICD10.

Nov’95 to March’05: MedNet Liban, Beirut-Lebanon

Market Intelligence Unit Officer

As Market Intelligence Unit Officer: May’05 to Jan’06

 Conducted study on the Health Care Market for assessing the
competitive edge of various MedNet products vs. competitive
products.
 Recommended amendments on few MedNet processes for
enhancing client satisfaction.
 Played a key role in establishing the competition unit that compares
MedNet products to competitor products.

As Network Coordinator- Ambulatory Centers: Apr’03 to Apr’05

 Dexterously handled contracting and training process of Ambulatory
Centers(Radiology Centers, Laboratories and Physiotherapy
Centers)
 Played a stellar role in orchestrating training course for new Health
Care Providers.
 Effectively negotiated tariffs and volume discounts with health care
providers thereby increasing company profitability.
 Developed Key Performance Indicators and Audit Criteria for Health
Care Providers.

As Assistant Manager- Patient Care Unit: Feb ’00 to Mar’03

 Facilitated change in the process and established new unit within for
increasing the patient satisfaction.
 Conceptualized, implemented and managed the Patient Satisfaction
Survey Program.
 Constituted the Pre-Admission Services Unit for providing aimed
information related to patients surgery along with patient education.
 Previous Assignments
 As Claims Processing Coordinator: Mar’98 to Jan’00
 As Management Trainee at the Actuarial, Underwriting and
Production Departments: Nov’95 to Feb’98

EDUCATIONAL OVERVIEW

Pursuing International Master in Health Leadership- Mc.

Gill University-Montreal-QC-Canada

Pursuing Post Graduate Certificate in Business

Administration-University of Wales-UK

2005 Professional-Academy of Health Care

Management-Washington DC-USA

2003 University Diploma in ICD10 Coding from Saint Joseph

University, Beirut, Lebanon

2002 Fellow-Life Management Institute from LOMA-

Atlanta-GA-USA

1995 MPH- Master of Public Health (Health Services

Administration) from American University of Beirut,
Beirut, Lebanon

1993 Bachelor of Science (Environmental Health) from

American University of Beirut, Beirut, Lebanon

Seminars and Workshops Attended

“Google Adworks Workshop” Held in Abu Dhabi National Exhibition

Center-Abu Dhabi-
October 2009
“The Medical Record: A Necessary Tool for Quality Healthcare” Held
in Dubai in September 2007 by Harvard Medical School-Dubai Center
“The Medical Record: An Essential Tool for Patient Care” Held in
Dubai in May 2007 by Harvard Medical School-Dubai Center
“CME Grand Round: 2020 Vision” Held in Dubai in February 2007 by
Harvard Medical School-Dubai Center
Certificate of Participation in the Adult Basic Life Support and
Automated External Defibrillation-Held in Dubai- by LUDWIG
MAXIMILIAN UNIVERSITY MUNICH Medical International-July 2006
Many workshops on CRM
Many workshops on CPT and ICD10

PROFESSIONAL AFFILIATIONS

 Member of the LOMA Institute-USA

 Member of the AUB Alumni Association.
 Founding Committee Member of the Lebanese Health Care
Management Association.
 PERSONAL DOSSIER

Languages : Fluent in Arabic, French and English.

REFERENCES & DOCUMENTS AVAILABLE ON REQUEST