David Hays Penfield

411 Fox Hollow Drive  Hudson, NH 03051  Home: 603-882-6732 Mobile: 603-801-9070  dhpenfield@comcast.net

Quality Assurance Manager

An experienced Manager and Test Engineer with an extensive background in software and hardware test
engineering, test automation, quality assurance and process development.

Summary of Experience:
Manager of Software QA Engineers and Technical Writers.  Software QA Engineer.  Manufacturing Test
Engineer.  Sustaining Engineer.  Resource planning, scheduling and allocation.  Process development and
monitoring.  Software release management.  Mentor to my staff and Junior Managers.  Trained in CMMI,
ISO9000 & TL9000.

Professional Experience:
Nokia Siemens Networks, LLC – Chelmsford, MA 1998 - 2009
Manager of Software Quality Assurance / Technical Publications (2000 – 2009)
 Managed a team of Software QA Engineers and a geographically diverse team of Technical Writers working
in a global environment. Mentored QA Engineers, Technical Writers and Junior Managers.
 Managed and allocated QA resources for product release and maintenance test cycles. Scheduled test
cycles, then monitored and reported status to project teams and management staff.
 Developed cross-functional software release processes and coordinated numerous successful releases.
 Experience with AGILE and Waterfall development methods.
 Created and maintained test plans, test reports, defect reports and release documentation.
 Increased effectiveness of defect tracking and provided direction to the defect database [Rational
ClearQuest] administrator.
 Improved product quality by conducting cross-functional meetings to prioritize open defects and schedule
their correction.
 Improved Customer Documentation by formalizing a review process and adding it to all project schedules
as a milestone.
 Completed ISO9000 / TL9000 Auditor training and participated in compliance preparation.
 Completed CMMI training, participated in an internal assessment and made recommendations to the
executive staff for achieving CMMI level 2.

Sr. Software QA Engineer (1998 – 2000)

 Created automated unit and regression tests using SilkTest, Test Director, TCL, PERL and shell scripts.
Maintained test plans and recorded test results.
 Configured and tested client/server based OA&M applications and Web based OA&M applications running
on Solaris and Windows platforms.
 Configured and tested application firmware running on Vxworks. Conducted performance tests
demonstrating 99.999% (5 nines) system resource availability.
 Collected failure and recorded data which helped developers resolve software and hardware problems
quickly.
 Trained in SilkTest test case development and 4Test language programming.

David Hays Penfield Resume Page 1

 1993 - 1998
Summa Four, inc. – Manchester, NH
Sr. Software QA Engineer
 Represented Test Engineering on project teams to develop unit test cases, report status and drive problem
resolution.
 Performed and developed manual and automated tests for a Specialty Digital [telephone] Switch (SDS)
running on Vxworks. Developed numerous test cases in C and SunOS shell script.
 Designed and wrote an object oriented (C++) tool for quickly modeling custom applications, saving
significant time and money when customer problems needed to be replicated in the lab.
 Assisted Customers with design related problems in Summa Four products.
 Measured test coverage in application software running on Vxworks, targeting test suite enhancements to
improve coverage.

1983 - 1993
Hewlett Packard – Exeter, NH
Manufacturing Test Engineer (1988 – 1993)
 Developed and maintained automated processes and systems for product QA test, burn-in and final
acceptance test in Computer Manufacturing.
 Diagnosed problems found in QA and manufacturing, then worked with R&D and vendors to resolve them.
 Part of an international team that developed automated test systems for all HP Computer Manufacturing.

Sustaining Engineer (1983 – 1988)

 Diagnosed and corrected design problems in CPU, memory, disk controller and I/O circuits. Tested and
redesigned computer systems for FCC, Part 95 emissions compliance.
 Escorted Service Engineers into the field to investigate and solve difficult product problems at customer
locations.
 Diagnosed component failures then worked with vendors to correct problems.
 Evaluated alternately sourced components for inclusion on the Approved Vendor List (AVL).

Other Experience:
 Automated test engineering and management using SilkTest, Test Director, Silver Creek and self-created
tools. Programming in C, C++, Perl shell and TCL, experienced with Java.
 Skilled with Microsoft Office Suite, Front-Page, Project & Adobe Frame Maker.
 Windows 7, Windows XP, Vista, Solaris, HP-UX, Linux.
 Clerk of the Fox Hollow Condominium Association, Board of Directors.

Education:

Daniel Webster College – Nashua, NH

Currently pursuing a Bachelor of Science in
Management & Information Technology (BSMIT) (program completion) June 2011

Control Data Institute – Burlington, MA

Certificate in Computer Technology

David Hays Penfield Resume Page 2