1.

Can you sell used/ refurbished

items ?

2. What are the different ways by

which you could update Price and
Quantity ?

3. How will you find out whether

you have listed the same product
multiple times ?

4. Within how many hours should

you respond to customer queries ?

5. If a message in your Buyer

Seller Messaging tool doesn't
require any response. What should
you do?

6. How can you check for new

orders?

7. What is the default Lead Time

To Ship/Handling Time/Fulfilment
Latency ?

1
2

Yes
No

3 From manage your

inventory
4 Using Price and Quantity
file (Excel Loader)
5 Partial update
6 All of the above
7
8
9

Inventory report
Sold listings report
Not possible to find out

10
11
12
13

32 hours
64 hours
24 hours
48 hours

14 No need to respond
15 I should mark it as 'NOT
REQUIRING RESPONSE' by
checking the 'MARK AS NO
RESPONSE NEEDED' box
16 Contact seller support
17 Order notification
email/SMS
18 Manage order section in
Seller Central
19 Order reports section in
Seller Central
20 All of the above
21
22
23
24

1-2 Business days

4 Business days
3 Business days
7 Business days

Option
2

Option
4

Option
1

Option
3

Option
2

Option
4

Option
1

8. If you have listed your products

on other online or offline sales
channels then the price of that
product on Amazon should be ?

9. Who will bear the OCTROI

charges, if any, for a merchant
fulfilled order?

10. How often can you expect the

payment from Amazon for all
shipment confirmed orders ?

11. How can you view all

transactions that occurred during a
settlement period?

12. How can you take feedback

from customers ?

13. What are the methods by

which you can contact the buyer?

25 Less than other sales

channels
26 Less than or equal to other
sales channels
27 Greater than other sales
channels
28 Customer will have to pay
before receiving the shipment
29 Seller will pay
30 Amazon will pay
31 30 days from order
confirmation
32 Same day
33 7-14 days from order
confirmation
34 Reports -> Payments ->
Transaction View
35 Reports -> Payments ->
Statement View -> Sub Total
Link
36 Option a and b
37 I don't have an option to
take feedback
38 Add a note in the invoice
39 Shipment confirmation
email
40 Option b and c
41 Use buyer's encrypted
email id
42 Use Seller Central Contact buyer form
43 Sellers are not allowed to
contact the buyer

Option
2

Option
2

Option
3

Option
3

Option
4

Option
5

44 Call the buyer

45 Option a,b and d

14. If a buyer provides negative

feedback, what are the ways in
which you can react ?

15. Buyers can claim the A2Z

Guarantee in which of the
following scenarios?

16. Within how many days should

you respond to an A-to-Z claim
notification from Amazon?

17. While issuing a full refund,

what percentage of the referral
amount will be held back by
Amazon?

46 Resolve the issue by

contacting the buyer through
Amazon and request the
removal of the feedback
47 Nothing, it cannot be
changed
Option
48 You can post a response on
5
the negative feedback on the
website
49 Contact seller support to
contest the feedback
50 Option a,c and d
51 Seller fails to deliver the
products within 3 days from
the maximum estimated
deliver date
52 If the buyer received
defective, damaged or not the
item depicted in the seller's
description
53 If the seller has not
provided the refund or
replacement as per the policy
54 All of the above
55 30 calendar days
56 7 calendar days
57 Not mandatory to respond
58 10% OR Rs. 300/(whichever is lesser)
59 20% OR Rs. 300/(whichever is lesser)
60 30% OR Rs. 300/(whichever is lesser)

Option
4

Option
2

Option
2

18. Amazon will automatically

cancel your order if you do not
confirm your shipment after
______ days of Estimated Ship
Date ?

19. An order is in pending state for

more than 2 days. What should I
do?

20. When is the cancellation

charge of 2.5% of an order value
applicable ?

21.What should you do when a

customer contacts you and
requests you to cancel his order on
his behalf?

22. To avoid your account from

being suspended from the
platform, what are the

61 7
62 4
63 2

64 Contact seller support

65 I don't need to do anything
until the order appears in the
un-shipped order's page
66 Ship the item and confirm
the order
67 All seller cancelled orders
(Except buyer requested
cancellation)
68 Amazon auto-cancelled
orders (Because seller has not
shipped the order and
confirmed shipment within 48
hours of the last date of
Estimated Ship Date)
69 Amazon will not auto
cancel an order
70 Options a and b

Option
3

Option
1

Option
4

71 Ask customer to cancel the

order on his own if it is within
30 minutes
72 If customer insists, cancel
the order using Buyer
Requested Cancellation' option
Option
after getting a message from
4
customer with the reason code
as 'cancel order'
73 Dont cancel the order and
contact Seller Support
74 Option a and b
75 1%, 2.5%, 4% respectively Option
76 2%, 2.5%, 3% respectively
1
77 3%, 2%, 2.5% respectively

performance target you should

maintain for the following metrics:
Order defect rate, Pre-fulfillment
cancel rate, Late ship rate ?

23.What happens when you do not

meet the Seller Performance
Targets?

24. When you upload any excel

template (flat file, price and
quantity template, etc) to the seller
central platform, which format
should the template be in?
25. How can you recover your
selling privileges if your account is
suspended or blocked by
Amazon ?

26. How do you find new product

opportunities that are popular on
Amazon.in but are currently
unavailable ?

27. How will we notify you

regarding new selling
opportunities?

78 There is no action taken

but you are expected to
improve your performance
79 You receive a warning
notification by the Amazon
Seller Performance team to
improve your performance on
priority
80 Your account might get
suspended immediately, if you
miss your performance target
by a large margin
81 Both option b and c
82
83
84
85

Excel Workbook
CSV
Text tab delimited
Excel Template

86 Create a plan of action and

appeal to Amazon for reactivating your account
87 Nothing can be done
88 Create a new account

Option
4

Option
3

Option
1

89 Product opportunities
under selling coach on the
home page
90 Popular out of stock
Option
products report under Business
3
reports
91 Option a and b
92 Amazon Selling Coach
feature
93 Email Notification

Option
3

94 Option a and b

28.If you need support after your

launch on Amazon.in, what are
your options ?

29. How can you temporarily

remove your active listings from
Amazon website ?

30. What are the steps involved in

creating a promotion?

95 Use Amazon Seller Central

Help pages
96 Contact Seller Support
Option
team via email/ phone
3
97 Option a and b
98 Temporarily inactivate
listings from Account Info
section
99 Update Quantity as 0
100 Not possible
101 Option a and b

Option
4

102 Create Product List

103 Select appropriate
promotion type - Free
Shipping / Money Off / Buy
One Get One / External
Benefits
104 Mention start & end date
Option
of promotion and decide up on
4
claim code requirement
105 Verify Detail Page
Display Text and Create
promotion
106 All of the above