Universitas Multimedia Nusantara (UMN

)

www.unimedia.ac.id

Week 1

Content :
Introduction to
What is
management ?
Who are
managers ?

management

&
organization

What is
an organization ?
Why study
management ?

Gading Serpong, February 2009

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Universitas Multimedia Nusantara (UMN)

www.unimedia.ac.id

What is Management ?
Content :

What is
management ?

Management is …

The process of coordinating and overseeing
work activities of others
so that they are completed efficiently and effectively
with and through other people
(Robbins, Management)

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Universitas Multimedia Nusantara (UMN)

www.unimedia.ac.id

Key Aspects of the Management Process

Content :

What is
management ?

Source: Kreitner, Management.

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

MSi e-mail: anna@unimedia.ac.id . Exhibit 1. SE.unimedia.ac.2 Exclusively prepared & presented by: Anna Riana Putriya.id Effectiveness and Efficiency in Management Content : Doing things right Doing the right things What is management ? Source: Robbins. Management.Universitas Multimedia Nusantara (UMN) www.

ac.id . Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia.Universitas Multimedia Nusantara (UMN) www. SE.unimedia.ac.id Balancing Effectiveness and Efficiency Content : What is management ? Source: Kreitner. Management.

unimedia. MSi e-mail: anna@unimedia. SE. Exclusively prepared & presented by: Anna Riana Putriya.ac.Universitas Multimedia Nusantara (UMN) www. Management.id .id Identifiable Functions in the Management Process Content : What is management ? Source: Kreitner.ac.

com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.id Who are Managers ? Content : What is management ? Who are managers ? What is an organization ? Source: image by www.Universitas Multimedia Nusantara (UMN) www.unimedia.fotosearch.id . SE.ac.ac. MSi e-mail: anna@unimedia.

(Robbins. Management) Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.ac. SE.id . MSi e-mail: anna@unimedia.id Manager is … Content : What is management ? Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.unimedia.ac.

SE.id Managerial Levels Content : What is management ? Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia.unimedia.Universitas Multimedia Nusantara (UMN) www.ac.id .ac.

ac. MSi e-mail: anna@unimedia.Universitas Multimedia Nusantara (UMN) www.ac. Top Managers – Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.id Classifying Managers Content : What is management ? Who are managers ? What is an organization ? First-line Managers – Are at the lowest level of management and manage the work of non-managerial employees. Middle Managers – Manage the work of first-line managers. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.unimedia. SE.id .

MSi e-mail: anna@unimedia.ac.3 Exclusively prepared & presented by: Anna Riana Putriya. Management.Universitas Multimedia Nusantara (UMN) www. SE.unimedia.ac.id Management Functions Content : What is management ? Who are managers ? What is an organization ? Source: Robbins. Why study management ? Exhibit 1.id .

” Management Science. “Managerial Work: Analysis from Observation. Exclusively prepared & presented by: Anna Riana Putriya. 18 (October 1971): B97-B110. SE.id Mintzberg’s Managerial Roles (a) Content : What is management ? Interpersonal roles Who are managers ? What is an organization ? Why study management ? Source: Adapted from Henry Mintzberg.Universitas Multimedia Nusantara (UMN) www.ac.id .ac.unimedia. MSi e-mail: anna@unimedia.

Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. 18 (October 1971): B97-B110. SE.ac.” Management Science. “Managerial Work: Analysis from Observation.unimedia.id . MSi e-mail: anna@unimedia.ac.id Mintzberg’s Managerial Roles (b) Content : What is management ? Who are managers ? What is an organization ? Source: Adapted from Henry Mintzberg.Universitas Multimedia Nusantara (UMN) www.

MSi e-mail: anna@unimedia. Exclusively prepared & presented by: Anna Riana Putriya.” Management Science. 18 (October 1971): B97-B110. SE.ac.id Mintzberg’s Managerial Roles (c) Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Adapted from Henry Mintzberg.ac. “Managerial Work: Analysis from Observation.id .unimedia.Universitas Multimedia Nusantara (UMN) www.

id Skills Needed at Different Management Levels Content : What is management ? Who are managers ? Source: Robbins. Katz found that managers need 3 essential skills/competencies: – Conceptual skills – Human skills – Technical skills Exclusively prepared & presented by: Anna Riana Putriya.unimedia.Universitas Multimedia Nusantara (UMN) www.ac. Management. MSi e-mail: anna@unimedia.ac.id . SE. What is an organization ? Why study management ? Research by Robert L.

unimedia.ac. MSi e-mail: anna@unimedia.id .id Skill Approach Content : What is management ? Who are managers ? What is an organization ? Technical skills – Knowledge and proficiency in a specific field Human skills – The ability to work well with other people Conceptual skills – The ability to think and conceptualize about abstract and complex situations concerning the organization Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.ac. SE.

unimedia.Universitas Multimedia Nusantara (UMN) www.6a Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia.ac.ac.id . March/April 2000.ama.org). found on AMA Web site (www. Exhibit 1. SE.id Conceptual Skills Content : • Using information to solve business problems • Identifying of opportunities for innovation • Recognizing problem areas and implementing solutions What is management ? • Selecting critical information from masses of data • Understanding of business uses of technology Who are managers ? • Understanding of organization’s business model What is an organization ? Why study management ? Source: Based on American Management Association Survey of Managerial Skills and Competencies. 2002. October 30.

ac. written and/or graphic formats Who are managers ? What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies. October 30.Universitas Multimedia Nusantara (UMN) www. 2002.ac. March/April 2000. and subordinates • Listening and asking questions • Presentation skills.org). found on AMA Web site (www.unimedia.id .6b Exclusively prepared & presented by: Anna Riana Putriya.id Communication Skills • Ability to transform ideas into words and actions Content : • Credibility among colleagues. Why study management ? Exhibit 1. SE.ama. peers. MSi e-mail: anna@unimedia. spoken format What is management ? • Presentation skills.

found on AMA Web site (www. Exhibit 1. March/April 2000. October 30.org).ama. SE.ac.id . 2002.ac.id Effectiveness Skills • Contributing to corporate mission/departmental objectives Content : • Customer focus • Multitasking: working at multiple tasks in parallel • Negotiating skills What is management ? Who are managers ? What is an organization ? Why study management ? • Project management • Reviewing operations and implementing improvements • Setting and maintaining performance standards internally and externally • Setting priorities for attention and activity • Time management Source: Based on American Management Association Survey of Managerial Skills and Competencies. MSi e-mail: anna@unimedia.Universitas Multimedia Nusantara (UMN) www.6c Exclusively prepared & presented by: Anna Riana Putriya.unimedia.

Universitas Multimedia Nusantara (UMN) www.6d Exclusively prepared & presented by: Anna Riana Putriya.id .org). March/April 2000. October 30. 2002.unimedia. MSi e-mail: anna@unimedia. Why study management ? Exhibit 1. SE.ama. found on AMA Web site (www. cooperation and commitment Who are managers ? What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies.ac.ac.id Interpersonal Skills • Coaching and mentoring skills Content : • Diversity skills: working with diverse people and cultures • Networking within the organization • Networking outside the organization What is management ? • Working in teams.

ac.7 Exclusively prepared & presented by: Anna Riana Putriya.id .Universitas Multimedia Nusantara (UMN) www. SE. Exhibit 1.id Management Skills and Management Function Matrix Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. MSi e-mail: anna@unimedia. Management.ac.unimedia.

Innovation What is an organization ? – Doing things differently.ac. exploring new territory. SE. MSi e-mail: anna@unimedia. and taking risks Why study management ? • Managers should encourage employees to be aware of and act on opportunities for innovation. Exclusively prepared & presented by: Anna Riana Putriya. What is management ? Who are managers ? • Consistent high quality customer service is essential for survival.unimedia.ac.id How The Manager’s Job is Changing The Increasing Importance of Customers Content : – Customers: the reason that organizations exist • Managing customer relationships is the responsibility of all managers and employees.id .Universitas Multimedia Nusantara (UMN) www.

Management. Exhibit 1.unimedia.8 Exclusively prepared & presented by: Anna Riana Putriya. SE.Universitas Multimedia Nusantara (UMN) www. MSi e-mail: anna@unimedia.id .ac.id Changes Impacting the Manager’s Job Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins.ac.

ac.ac.id What is an Organization? Content : What is management ? Who are managers ? What is an organization ? An Organization defined – A deliberate arrangement of people to accomplish some specific purpose Common Characteristics of Organizations – Have a distinct purpose (goal) – Composed of people – Have a deliberate structure Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia. SE.unimedia.id .Universitas Multimedia Nusantara (UMN) www.

unimedia.id Characteristics of Organizations Content : What is management ? Who are managers ? What is an organization ? Source: Robbins.id .ac.ac. Management.Universitas Multimedia Nusantara (UMN) www. MSi e-mail: anna@unimedia.9 Exclusively prepared & presented by: Anna Riana Putriya. SE. Why study management ? Exhibit 1.

ac.id . Management. MSi e-mail: anna@unimedia. Why study management ? Exhibit 1. SE.ac.Universitas Multimedia Nusantara (UMN) www.10 Exclusively prepared & presented by: Anna Riana Putriya.id The Changing Organization Content : What is management ? Who are managers ? What is an organization ? Source: Robbins.unimedia.

MSi e-mail: anna@unimedia.com Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.fotosearch.ac. SE.unimedia.id .ac.id Why study management ? Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: image by www.

ac.ac. exciting and creative opportunities for meaningful and fulfilling work. What is management ? Who are managers ? What is an organization ? Why study management ? – The reality of work • Employees either manage or are managed.id Why Study Management? The Value of Studying Management Content : – The universality of management • Good management is needed in all organizations. Exclusively prepared & presented by: Anna Riana Putriya.id . MSi e-mail: anna@unimedia.unimedia. • Successful managers receive significant monetary rewards for their efforts. – Rewards and challenges of being a manager • Management offers challenging.Universitas Multimedia Nusantara (UMN) www. SE.

unimedia.Universitas Multimedia Nusantara (UMN) www. Management.id Universal Need for Management Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins.id .ac.11 Exclusively prepared & presented by: Anna Riana Putriya. SE.ac. MSi e-mail: anna@unimedia. Exhibit 1.

ac. Management.Universitas Multimedia Nusantara (UMN) www.id .id Rewards and Challenges of Being A Manager Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. MSi e-mail: anna@unimedia.unimedia.ac.12 Exclusively prepared & presented by: Anna Riana Putriya. Exhibit 1. SE.

org).” Management Science. • Henry Mintzberg. • Image by: www.id . • Angelo Kinicki. March/April 2000. Brillian K. MSi e-mail: anna@unimedia. 9th ed.ac.id References : Content : • Stephen P. Management. 18 (October 1971). “Managerial Work: Analysis from Observation.unimedia. 3rd ed. Williams. found on AMA Web site What is an organization ? (www. Daft. October 30. 9th ed. Robbins and Mary Coulter. • Richard L. What is management ? Who are managers ? • Kreitner. • American Management Association Survey of Managerial Skills and Competencies. Management: A practical introduction.ac.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. 2002. Management.ama.fotosearch. Management.Universitas Multimedia Nusantara (UMN) www. SE.

id Content : Download : www.com What is management ? Who are managers ? What is an organization ? Why study management ? thank you Exclusively prepared & presented by: Anna Riana Putriya.id .wordpress. SE.natriumz.unimedia.ac.Universitas Multimedia Nusantara (UMN) www.ac. MSi e-mail: anna@unimedia.

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