Universitas Multimedia Nusantara (UMN

)

www.unimedia.ac.id

Week 1

Content :
Introduction to
What is
management ?
Who are
managers ?

management

&
organization

What is
an organization ?
Why study
management ?

Gading Serpong, February 2009

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Universitas Multimedia Nusantara (UMN)

www.unimedia.ac.id

What is Management ?
Content :

What is
management ?

Management is …

The process of coordinating and overseeing
work activities of others
so that they are completed efficiently and effectively
with and through other people
(Robbins, Management)

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Universitas Multimedia Nusantara (UMN)

www.unimedia.ac.id

Key Aspects of the Management Process

Content :

What is
management ?

Source: Kreitner, Management.

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Management.2 Exclusively prepared & presented by: Anna Riana Putriya.unimedia.Universitas Multimedia Nusantara (UMN) www. MSi e-mail: anna@unimedia.id .ac. Exhibit 1.ac.id Effectiveness and Efficiency in Management Content : Doing things right Doing the right things What is management ? Source: Robbins. SE.

MSi e-mail: anna@unimedia.ac.unimedia. Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.id . Management.id Balancing Effectiveness and Efficiency Content : What is management ? Source: Kreitner.ac. SE.

unimedia. Management.id Identifiable Functions in the Management Process Content : What is management ? Source: Kreitner.ac.ac. SE. MSi e-mail: anna@unimedia. Exclusively prepared & presented by: Anna Riana Putriya.id .Universitas Multimedia Nusantara (UMN) www.

id Who are Managers ? Content : What is management ? Who are managers ? What is an organization ? Source: image by www.fotosearch.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.id .ac. MSi e-mail: anna@unimedia.unimedia.ac.Universitas Multimedia Nusantara (UMN) www. SE.

ac.id Manager is … Content : What is management ? Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.unimedia.id . SE. MSi e-mail: anna@unimedia.ac.Universitas Multimedia Nusantara (UMN) www. (Robbins. Management) Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.

id Managerial Levels Content : What is management ? Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.unimedia. MSi e-mail: anna@unimedia.id . SE.Universitas Multimedia Nusantara (UMN) www.ac.ac.

Middle Managers – Manage the work of first-line managers.unimedia.Universitas Multimedia Nusantara (UMN) www. MSi e-mail: anna@unimedia. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.id Classifying Managers Content : What is management ? Who are managers ? What is an organization ? First-line Managers – Are at the lowest level of management and manage the work of non-managerial employees.ac.id . Top Managers – Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. SE.ac.

unimedia. Why study management ? Exhibit 1.Universitas Multimedia Nusantara (UMN) www. SE. MSi e-mail: anna@unimedia.id Management Functions Content : What is management ? Who are managers ? What is an organization ? Source: Robbins.3 Exclusively prepared & presented by: Anna Riana Putriya. Management.ac.ac.id .

“Managerial Work: Analysis from Observation. MSi e-mail: anna@unimedia.ac.” Management Science.unimedia.ac.id .id Mintzberg’s Managerial Roles (a) Content : What is management ? Interpersonal roles Who are managers ? What is an organization ? Why study management ? Source: Adapted from Henry Mintzberg. SE.Universitas Multimedia Nusantara (UMN) www. 18 (October 1971): B97-B110. Exclusively prepared & presented by: Anna Riana Putriya.

id Mintzberg’s Managerial Roles (b) Content : What is management ? Who are managers ? What is an organization ? Source: Adapted from Henry Mintzberg. 18 (October 1971): B97-B110. “Managerial Work: Analysis from Observation.Universitas Multimedia Nusantara (UMN) www.ac. MSi e-mail: anna@unimedia.unimedia. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. SE.id .ac.” Management Science.

MSi e-mail: anna@unimedia.ac. 18 (October 1971): B97-B110.” Management Science. Exclusively prepared & presented by: Anna Riana Putriya.ac. SE.id .Universitas Multimedia Nusantara (UMN) www. “Managerial Work: Analysis from Observation.id Mintzberg’s Managerial Roles (c) Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Adapted from Henry Mintzberg.unimedia.

Universitas Multimedia Nusantara (UMN) www. Katz found that managers need 3 essential skills/competencies: – Conceptual skills – Human skills – Technical skills Exclusively prepared & presented by: Anna Riana Putriya. What is an organization ? Why study management ? Research by Robert L. Management. SE.id .unimedia.ac. MSi e-mail: anna@unimedia.id Skills Needed at Different Management Levels Content : What is management ? Who are managers ? Source: Robbins.ac.

id Skill Approach Content : What is management ? Who are managers ? What is an organization ? Technical skills – Knowledge and proficiency in a specific field Human skills – The ability to work well with other people Conceptual skills – The ability to think and conceptualize about abstract and complex situations concerning the organization Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.ac.unimedia.id . MSi e-mail: anna@unimedia.ac.Universitas Multimedia Nusantara (UMN) www. SE.

SE. October 30.id .ama. 2002. March/April 2000.unimedia. MSi e-mail: anna@unimedia.ac.id Conceptual Skills Content : • Using information to solve business problems • Identifying of opportunities for innovation • Recognizing problem areas and implementing solutions What is management ? • Selecting critical information from masses of data • Understanding of business uses of technology Who are managers ? • Understanding of organization’s business model What is an organization ? Why study management ? Source: Based on American Management Association Survey of Managerial Skills and Competencies. Exhibit 1.ac.6a Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.org). found on AMA Web site (www.

Universitas Multimedia Nusantara (UMN) www.unimedia. October 30. found on AMA Web site (www. 2002.ac. March/April 2000.6b Exclusively prepared & presented by: Anna Riana Putriya.org). Why study management ? Exhibit 1.ac.id . written and/or graphic formats Who are managers ? What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies. MSi e-mail: anna@unimedia.ama.id Communication Skills • Ability to transform ideas into words and actions Content : • Credibility among colleagues. and subordinates • Listening and asking questions • Presentation skills. SE. peers. spoken format What is management ? • Presentation skills.

id .6c Exclusively prepared & presented by: Anna Riana Putriya.id Effectiveness Skills • Contributing to corporate mission/departmental objectives Content : • Customer focus • Multitasking: working at multiple tasks in parallel • Negotiating skills What is management ? Who are managers ? What is an organization ? Why study management ? • Project management • Reviewing operations and implementing improvements • Setting and maintaining performance standards internally and externally • Setting priorities for attention and activity • Time management Source: Based on American Management Association Survey of Managerial Skills and Competencies.Universitas Multimedia Nusantara (UMN) www. October 30.org).ac. SE.unimedia. MSi e-mail: anna@unimedia.ac. found on AMA Web site (www. Exhibit 1.ama. March/April 2000. 2002.

ac. March/April 2000.ac. 2002.ama.6d Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www. cooperation and commitment Who are managers ? What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies. MSi e-mail: anna@unimedia. Why study management ? Exhibit 1.org). SE.unimedia. October 30. found on AMA Web site (www.id Interpersonal Skills • Coaching and mentoring skills Content : • Diversity skills: working with diverse people and cultures • Networking within the organization • Networking outside the organization What is management ? • Working in teams.id .

Universitas Multimedia Nusantara (UMN) www. Exhibit 1. SE.id Management Skills and Management Function Matrix Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins.ac.id . MSi e-mail: anna@unimedia. Management.7 Exclusively prepared & presented by: Anna Riana Putriya.unimedia.ac.

and taking risks Why study management ? • Managers should encourage employees to be aware of and act on opportunities for innovation.id .ac.unimedia. Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia. Innovation What is an organization ? – Doing things differently. exploring new territory. What is management ? Who are managers ? • Consistent high quality customer service is essential for survival.Universitas Multimedia Nusantara (UMN) www.id How The Manager’s Job is Changing The Increasing Importance of Customers Content : – Customers: the reason that organizations exist • Managing customer relationships is the responsibility of all managers and employees. SE.ac.

id Changes Impacting the Manager’s Job Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. Exhibit 1.ac.unimedia.ac. Management. SE.Universitas Multimedia Nusantara (UMN) www.8 Exclusively prepared & presented by: Anna Riana Putriya.id . MSi e-mail: anna@unimedia.

id What is an Organization? Content : What is management ? Who are managers ? What is an organization ? An Organization defined – A deliberate arrangement of people to accomplish some specific purpose Common Characteristics of Organizations – Have a distinct purpose (goal) – Composed of people – Have a deliberate structure Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.unimedia.ac. MSi e-mail: anna@unimedia.Universitas Multimedia Nusantara (UMN) www. SE.ac.id .

ac.id . SE. Management.id Characteristics of Organizations Content : What is management ? Who are managers ? What is an organization ? Source: Robbins. MSi e-mail: anna@unimedia.ac.unimedia. Why study management ? Exhibit 1.Universitas Multimedia Nusantara (UMN) www.9 Exclusively prepared & presented by: Anna Riana Putriya.

ac.ac. MSi e-mail: anna@unimedia. Why study management ? Exhibit 1.unimedia.Universitas Multimedia Nusantara (UMN) www.id . SE. Management.id The Changing Organization Content : What is management ? Who are managers ? What is an organization ? Source: Robbins.10 Exclusively prepared & presented by: Anna Riana Putriya.

id .com Exclusively prepared & presented by: Anna Riana Putriya.unimedia.ac.Universitas Multimedia Nusantara (UMN) www.id Why study management ? Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: image by www.fotosearch. MSi e-mail: anna@unimedia. SE.ac.

Universitas Multimedia Nusantara (UMN) www. Exclusively prepared & presented by: Anna Riana Putriya.unimedia.ac. MSi e-mail: anna@unimedia.id Why Study Management? The Value of Studying Management Content : – The universality of management • Good management is needed in all organizations. SE. – Rewards and challenges of being a manager • Management offers challenging.ac. • Successful managers receive significant monetary rewards for their efforts.id . What is management ? Who are managers ? What is an organization ? Why study management ? – The reality of work • Employees either manage or are managed. exciting and creative opportunities for meaningful and fulfilling work.

ac. MSi e-mail: anna@unimedia. Management. Exhibit 1.11 Exclusively prepared & presented by: Anna Riana Putriya.unimedia.id Universal Need for Management Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins.ac. SE.Universitas Multimedia Nusantara (UMN) www.id .

SE.12 Exclusively prepared & presented by: Anna Riana Putriya.ac.ac. Exhibit 1. Management. MSi e-mail: anna@unimedia.id Rewards and Challenges of Being A Manager Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins.Universitas Multimedia Nusantara (UMN) www.unimedia.id .

3rd ed. October 30.” Management Science. • American Management Association Survey of Managerial Skills and Competencies.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. Management. 18 (October 1971).ac.id . Management.ama. 9th ed. • Image by: www. Management: A practical introduction. 9th ed. March/April 2000.id References : Content : • Stephen P.ac. Management. • Angelo Kinicki.fotosearch. MSi e-mail: anna@unimedia. found on AMA Web site What is an organization ? (www.unimedia. Brillian K. What is management ? Who are managers ? • Kreitner. SE. Williams. “Managerial Work: Analysis from Observation. Daft.org). • Henry Mintzberg. • Richard L. 2002. Robbins and Mary Coulter.Universitas Multimedia Nusantara (UMN) www.

Universitas Multimedia Nusantara (UMN) www. MSi e-mail: anna@unimedia.wordpress. SE.unimedia.com What is management ? Who are managers ? What is an organization ? Why study management ? thank you Exclusively prepared & presented by: Anna Riana Putriya.ac.natriumz.id .ac.id Content : Download : www.