Universitas Multimedia Nusantara (UMN

)

www.unimedia.ac.id

Week 1

Content :
Introduction to
What is
management ?
Who are
managers ?

management

&
organization

What is
an organization ?
Why study
management ?

Gading Serpong, February 2009

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Universitas Multimedia Nusantara (UMN)

www.unimedia.ac.id

What is Management ?
Content :

What is
management ?

Management is …

The process of coordinating and overseeing
work activities of others
so that they are completed efficiently and effectively
with and through other people
(Robbins, Management)

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Universitas Multimedia Nusantara (UMN)

www.unimedia.ac.id

Key Aspects of the Management Process

Content :

What is
management ?

Source: Kreitner, Management.

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

id .unimedia.ac. MSi e-mail: anna@unimedia.ac.id Effectiveness and Efficiency in Management Content : Doing things right Doing the right things What is management ? Source: Robbins. Management. SE. Exhibit 1.2 Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.

SE. Management. MSi e-mail: anna@unimedia.id .id Balancing Effectiveness and Efficiency Content : What is management ? Source: Kreitner.unimedia.ac. Exclusively prepared & presented by: Anna Riana Putriya.ac.Universitas Multimedia Nusantara (UMN) www.

Universitas Multimedia Nusantara (UMN) www. MSi e-mail: anna@unimedia.id .ac. Exclusively prepared & presented by: Anna Riana Putriya. SE.id Identifiable Functions in the Management Process Content : What is management ? Source: Kreitner. Management.unimedia.ac.

id Who are Managers ? Content : What is management ? Who are managers ? What is an organization ? Source: image by www.unimedia.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.id .ac. SE.ac. MSi e-mail: anna@unimedia.fotosearch.Universitas Multimedia Nusantara (UMN) www.

SE. (Robbins.Universitas Multimedia Nusantara (UMN) www. Management) Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.ac. MSi e-mail: anna@unimedia.unimedia.id Manager is … Content : What is management ? Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.id .ac.

MSi e-mail: anna@unimedia.id Managerial Levels Content : What is management ? Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.ac.unimedia.ac.id .Universitas Multimedia Nusantara (UMN) www. SE.

Universitas Multimedia Nusantara (UMN) www. Middle Managers – Manage the work of first-line managers. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.ac.unimedia.ac.id Classifying Managers Content : What is management ? Who are managers ? What is an organization ? First-line Managers – Are at the lowest level of management and manage the work of non-managerial employees. SE.id . MSi e-mail: anna@unimedia. Top Managers – Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.

Why study management ? Exhibit 1.id . Management.Universitas Multimedia Nusantara (UMN) www.ac.3 Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia. SE.unimedia.id Management Functions Content : What is management ? Who are managers ? What is an organization ? Source: Robbins.ac.

18 (October 1971): B97-B110. Exclusively prepared & presented by: Anna Riana Putriya. “Managerial Work: Analysis from Observation. MSi e-mail: anna@unimedia.ac. SE.ac.id .Universitas Multimedia Nusantara (UMN) www.id Mintzberg’s Managerial Roles (a) Content : What is management ? Interpersonal roles Who are managers ? What is an organization ? Why study management ? Source: Adapted from Henry Mintzberg.unimedia.” Management Science.

“Managerial Work: Analysis from Observation.ac. SE.ac.Universitas Multimedia Nusantara (UMN) www.unimedia.id . 18 (October 1971): B97-B110.id Mintzberg’s Managerial Roles (b) Content : What is management ? Who are managers ? What is an organization ? Source: Adapted from Henry Mintzberg. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia.” Management Science.

Exclusively prepared & presented by: Anna Riana Putriya. “Managerial Work: Analysis from Observation.id Mintzberg’s Managerial Roles (c) Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Adapted from Henry Mintzberg. SE. 18 (October 1971): B97-B110.ac.ac.unimedia.Universitas Multimedia Nusantara (UMN) www.id . MSi e-mail: anna@unimedia.” Management Science.

id Skills Needed at Different Management Levels Content : What is management ? Who are managers ? Source: Robbins.Universitas Multimedia Nusantara (UMN) www. SE.ac. What is an organization ? Why study management ? Research by Robert L. Katz found that managers need 3 essential skills/competencies: – Conceptual skills – Human skills – Technical skills Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia. Management.ac.id .unimedia.

Universitas Multimedia Nusantara (UMN) www.unimedia.id . MSi e-mail: anna@unimedia.ac.id Skill Approach Content : What is management ? Who are managers ? What is an organization ? Technical skills – Knowledge and proficiency in a specific field Human skills – The ability to work well with other people Conceptual skills – The ability to think and conceptualize about abstract and complex situations concerning the organization Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.ac. SE.

id .ama. Exhibit 1. March/April 2000. found on AMA Web site (www. MSi e-mail: anna@unimedia.ac.ac. October 30. SE.unimedia.Universitas Multimedia Nusantara (UMN) www.org). 2002.6a Exclusively prepared & presented by: Anna Riana Putriya.id Conceptual Skills Content : • Using information to solve business problems • Identifying of opportunities for innovation • Recognizing problem areas and implementing solutions What is management ? • Selecting critical information from masses of data • Understanding of business uses of technology Who are managers ? • Understanding of organization’s business model What is an organization ? Why study management ? Source: Based on American Management Association Survey of Managerial Skills and Competencies.

March/April 2000.unimedia.ac. Why study management ? Exhibit 1.id Communication Skills • Ability to transform ideas into words and actions Content : • Credibility among colleagues.org). found on AMA Web site (www. and subordinates • Listening and asking questions • Presentation skills.6b Exclusively prepared & presented by: Anna Riana Putriya.ac. SE. peers. written and/or graphic formats Who are managers ? What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies.id .Universitas Multimedia Nusantara (UMN) www. 2002.ama. October 30. MSi e-mail: anna@unimedia. spoken format What is management ? • Presentation skills.

id Effectiveness Skills • Contributing to corporate mission/departmental objectives Content : • Customer focus • Multitasking: working at multiple tasks in parallel • Negotiating skills What is management ? Who are managers ? What is an organization ? Why study management ? • Project management • Reviewing operations and implementing improvements • Setting and maintaining performance standards internally and externally • Setting priorities for attention and activity • Time management Source: Based on American Management Association Survey of Managerial Skills and Competencies.unimedia.ac.ama. 2002.id .Universitas Multimedia Nusantara (UMN) www.org). Exhibit 1.ac. MSi e-mail: anna@unimedia. October 30. March/April 2000. found on AMA Web site (www.6c Exclusively prepared & presented by: Anna Riana Putriya. SE.

ac. Why study management ? Exhibit 1. March/April 2000.unimedia.ama. 2002. SE. cooperation and commitment Who are managers ? What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies.org). found on AMA Web site (www. MSi e-mail: anna@unimedia. October 30.ac.id .6d Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.id Interpersonal Skills • Coaching and mentoring skills Content : • Diversity skills: working with diverse people and cultures • Networking within the organization • Networking outside the organization What is management ? • Working in teams.

MSi e-mail: anna@unimedia. Exhibit 1.ac. SE.id .ac.unimedia.Universitas Multimedia Nusantara (UMN) www.7 Exclusively prepared & presented by: Anna Riana Putriya.id Management Skills and Management Function Matrix Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. Management.

exploring new territory.ac.id .unimedia. MSi e-mail: anna@unimedia. Exclusively prepared & presented by: Anna Riana Putriya.ac.Universitas Multimedia Nusantara (UMN) www. What is management ? Who are managers ? • Consistent high quality customer service is essential for survival. SE. and taking risks Why study management ? • Managers should encourage employees to be aware of and act on opportunities for innovation. Innovation What is an organization ? – Doing things differently.id How The Manager’s Job is Changing The Increasing Importance of Customers Content : – Customers: the reason that organizations exist • Managing customer relationships is the responsibility of all managers and employees.

ac.Universitas Multimedia Nusantara (UMN) www.8 Exclusively prepared & presented by: Anna Riana Putriya. Exhibit 1. SE. MSi e-mail: anna@unimedia.id .ac.unimedia.id Changes Impacting the Manager’s Job Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. Management.

id What is an Organization? Content : What is management ? Who are managers ? What is an organization ? An Organization defined – A deliberate arrangement of people to accomplish some specific purpose Common Characteristics of Organizations – Have a distinct purpose (goal) – Composed of people – Have a deliberate structure Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia.ac.unimedia.Universitas Multimedia Nusantara (UMN) www. SE.ac.id .

id .unimedia. MSi e-mail: anna@unimedia. Why study management ? Exhibit 1.id Characteristics of Organizations Content : What is management ? Who are managers ? What is an organization ? Source: Robbins.ac.Universitas Multimedia Nusantara (UMN) www.ac. SE.9 Exclusively prepared & presented by: Anna Riana Putriya. Management.

Universitas Multimedia Nusantara (UMN) www. Management. MSi e-mail: anna@unimedia.ac.id The Changing Organization Content : What is management ? Who are managers ? What is an organization ? Source: Robbins. Why study management ? Exhibit 1.unimedia. SE.10 Exclusively prepared & presented by: Anna Riana Putriya.id .ac.

id .unimedia.id Why study management ? Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: image by www.ac.com Exclusively prepared & presented by: Anna Riana Putriya.ac. SE.fotosearch. MSi e-mail: anna@unimedia.Universitas Multimedia Nusantara (UMN) www.

exciting and creative opportunities for meaningful and fulfilling work.Universitas Multimedia Nusantara (UMN) www.id .ac.ac.id Why Study Management? The Value of Studying Management Content : – The universality of management • Good management is needed in all organizations. – Rewards and challenges of being a manager • Management offers challenging. SE. Exclusively prepared & presented by: Anna Riana Putriya. • Successful managers receive significant monetary rewards for their efforts.unimedia. What is management ? Who are managers ? What is an organization ? Why study management ? – The reality of work • Employees either manage or are managed. MSi e-mail: anna@unimedia.

ac. SE.id .id Universal Need for Management Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. Exhibit 1.Universitas Multimedia Nusantara (UMN) www.unimedia. MSi e-mail: anna@unimedia.ac.11 Exclusively prepared & presented by: Anna Riana Putriya. Management.

id . SE.ac.unimedia. MSi e-mail: anna@unimedia.id Rewards and Challenges of Being A Manager Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. Management.Universitas Multimedia Nusantara (UMN) www.ac. Exhibit 1.12 Exclusively prepared & presented by: Anna Riana Putriya.

9th ed. Daft.ama.ac. Management: A practical introduction.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. 3rd ed. 2002. “Managerial Work: Analysis from Observation. What is management ? Who are managers ? • Kreitner. Management. Robbins and Mary Coulter. • American Management Association Survey of Managerial Skills and Competencies. March/April 2000. 18 (October 1971).Universitas Multimedia Nusantara (UMN) www.fotosearch.” Management Science.org). found on AMA Web site What is an organization ? (www.unimedia.id References : Content : • Stephen P.id . Brillian K. Management. • Richard L. • Henry Mintzberg. SE. Management. • Image by: www. MSi e-mail: anna@unimedia. October 30. Williams. 9th ed.ac. • Angelo Kinicki.

ac.id .natriumz.id Content : Download : www.Universitas Multimedia Nusantara (UMN) www. MSi e-mail: anna@unimedia. SE.unimedia.ac.wordpress.com What is management ? Who are managers ? What is an organization ? Why study management ? thank you Exclusively prepared & presented by: Anna Riana Putriya.

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