Universitas Multimedia Nusantara (UMN

)

www.unimedia.ac.id

Week 1

Content :
Introduction to
What is
management ?
Who are
managers ?

management

&
organization

What is
an organization ?
Why study
management ?

Gading Serpong, February 2009

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Universitas Multimedia Nusantara (UMN)

www.unimedia.ac.id

What is Management ?
Content :

What is
management ?

Management is …

The process of coordinating and overseeing
work activities of others
so that they are completed efficiently and effectively
with and through other people
(Robbins, Management)

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

Universitas Multimedia Nusantara (UMN)

www.unimedia.ac.id

Key Aspects of the Management Process

Content :

What is
management ?

Source: Kreitner, Management.

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi

e-mail: anna@unimedia.ac.id

2 Exclusively prepared & presented by: Anna Riana Putriya. SE.ac.id . Exhibit 1.unimedia.ac. MSi e-mail: anna@unimedia.id Effectiveness and Efficiency in Management Content : Doing things right Doing the right things What is management ? Source: Robbins. Management.Universitas Multimedia Nusantara (UMN) www.

unimedia. SE. Exclusively prepared & presented by: Anna Riana Putriya.id Balancing Effectiveness and Efficiency Content : What is management ? Source: Kreitner. Management.Universitas Multimedia Nusantara (UMN) www.id . MSi e-mail: anna@unimedia.ac.ac.

SE.unimedia. Management.ac.id .ac.id Identifiable Functions in the Management Process Content : What is management ? Source: Kreitner. MSi e-mail: anna@unimedia. Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.

id Who are Managers ? Content : What is management ? Who are managers ? What is an organization ? Source: image by www.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.unimedia.ac. SE.fotosearch. MSi e-mail: anna@unimedia.ac.id .

id . SE.id Manager is … Content : What is management ? Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals. MSi e-mail: anna@unimedia.unimedia. Management) Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.ac.ac. (Robbins.

Universitas Multimedia Nusantara (UMN) www.ac.id Managerial Levels Content : What is management ? Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.unimedia.ac.id . MSi e-mail: anna@unimedia. SE.

ac.unimedia.id .ac. Top Managers – Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya. SE.id Classifying Managers Content : What is management ? Who are managers ? What is an organization ? First-line Managers – Are at the lowest level of management and manage the work of non-managerial employees. MSi e-mail: anna@unimedia.Universitas Multimedia Nusantara (UMN) www. Middle Managers – Manage the work of first-line managers.

3 Exclusively prepared & presented by: Anna Riana Putriya.ac.id Management Functions Content : What is management ? Who are managers ? What is an organization ? Source: Robbins. Management.unimedia. MSi e-mail: anna@unimedia. Why study management ? Exhibit 1.ac. SE.id .Universitas Multimedia Nusantara (UMN) www.

Universitas Multimedia Nusantara (UMN) www.ac. MSi e-mail: anna@unimedia. SE. Exclusively prepared & presented by: Anna Riana Putriya.id Mintzberg’s Managerial Roles (a) Content : What is management ? Interpersonal roles Who are managers ? What is an organization ? Why study management ? Source: Adapted from Henry Mintzberg. “Managerial Work: Analysis from Observation.unimedia.ac. 18 (October 1971): B97-B110.id .” Management Science.

Universitas Multimedia Nusantara (UMN) www. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.ac. 18 (October 1971): B97-B110.id Mintzberg’s Managerial Roles (b) Content : What is management ? Who are managers ? What is an organization ? Source: Adapted from Henry Mintzberg.” Management Science. SE. “Managerial Work: Analysis from Observation. MSi e-mail: anna@unimedia.ac.id .unimedia.

SE. 18 (October 1971): B97-B110. “Managerial Work: Analysis from Observation.ac.id Mintzberg’s Managerial Roles (c) Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Adapted from Henry Mintzberg. Exclusively prepared & presented by: Anna Riana Putriya.id .ac.” Management Science.Universitas Multimedia Nusantara (UMN) www. MSi e-mail: anna@unimedia.unimedia.

Management. SE.id Skills Needed at Different Management Levels Content : What is management ? Who are managers ? Source: Robbins.ac.unimedia. Katz found that managers need 3 essential skills/competencies: – Conceptual skills – Human skills – Technical skills Exclusively prepared & presented by: Anna Riana Putriya.id . What is an organization ? Why study management ? Research by Robert L.ac. MSi e-mail: anna@unimedia.Universitas Multimedia Nusantara (UMN) www.

Universitas Multimedia Nusantara (UMN) www.ac.id . SE. MSi e-mail: anna@unimedia.ac.id Skill Approach Content : What is management ? Who are managers ? What is an organization ? Technical skills – Knowledge and proficiency in a specific field Human skills – The ability to work well with other people Conceptual skills – The ability to think and conceptualize about abstract and complex situations concerning the organization Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.unimedia.

ac. found on AMA Web site (www.unimedia.org).id . March/April 2000.6a Exclusively prepared & presented by: Anna Riana Putriya.ama.ac.Universitas Multimedia Nusantara (UMN) www. 2002. SE.id Conceptual Skills Content : • Using information to solve business problems • Identifying of opportunities for innovation • Recognizing problem areas and implementing solutions What is management ? • Selecting critical information from masses of data • Understanding of business uses of technology Who are managers ? • Understanding of organization’s business model What is an organization ? Why study management ? Source: Based on American Management Association Survey of Managerial Skills and Competencies. MSi e-mail: anna@unimedia. Exhibit 1. October 30.

id . MSi e-mail: anna@unimedia.ac. SE. spoken format What is management ? • Presentation skills. found on AMA Web site (www. and subordinates • Listening and asking questions • Presentation skills. Why study management ? Exhibit 1. written and/or graphic formats Who are managers ? What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies.Universitas Multimedia Nusantara (UMN) www. 2002.unimedia. October 30. peers.ac.ama.6b Exclusively prepared & presented by: Anna Riana Putriya.org). March/April 2000.id Communication Skills • Ability to transform ideas into words and actions Content : • Credibility among colleagues.

Exhibit 1.id Effectiveness Skills • Contributing to corporate mission/departmental objectives Content : • Customer focus • Multitasking: working at multiple tasks in parallel • Negotiating skills What is management ? Who are managers ? What is an organization ? Why study management ? • Project management • Reviewing operations and implementing improvements • Setting and maintaining performance standards internally and externally • Setting priorities for attention and activity • Time management Source: Based on American Management Association Survey of Managerial Skills and Competencies. MSi e-mail: anna@unimedia. found on AMA Web site (www.ac.id . 2002.ac.unimedia.org).6c Exclusively prepared & presented by: Anna Riana Putriya. October 30. SE. March/April 2000.ama.Universitas Multimedia Nusantara (UMN) www.

unimedia.id .Universitas Multimedia Nusantara (UMN) www.id Interpersonal Skills • Coaching and mentoring skills Content : • Diversity skills: working with diverse people and cultures • Networking within the organization • Networking outside the organization What is management ? • Working in teams.6d Exclusively prepared & presented by: Anna Riana Putriya. March/April 2000.ac. MSi e-mail: anna@unimedia.ac. Why study management ? Exhibit 1.ama.org). 2002. October 30. found on AMA Web site (www. SE. cooperation and commitment Who are managers ? What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies.

Exhibit 1.unimedia. Management.id Management Skills and Management Function Matrix Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins.id .7 Exclusively prepared & presented by: Anna Riana Putriya. SE.Universitas Multimedia Nusantara (UMN) www.ac.ac. MSi e-mail: anna@unimedia.

Exclusively prepared & presented by: Anna Riana Putriya. MSi e-mail: anna@unimedia.ac.id . exploring new territory.id How The Manager’s Job is Changing The Increasing Importance of Customers Content : – Customers: the reason that organizations exist • Managing customer relationships is the responsibility of all managers and employees. Innovation What is an organization ? – Doing things differently. SE. What is management ? Who are managers ? • Consistent high quality customer service is essential for survival.unimedia.Universitas Multimedia Nusantara (UMN) www.ac. and taking risks Why study management ? • Managers should encourage employees to be aware of and act on opportunities for innovation.

MSi e-mail: anna@unimedia.Universitas Multimedia Nusantara (UMN) www.8 Exclusively prepared & presented by: Anna Riana Putriya.id Changes Impacting the Manager’s Job Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. Management.ac. SE.unimedia. Exhibit 1.ac.id .

id . MSi e-mail: anna@unimedia.ac.unimedia.Universitas Multimedia Nusantara (UMN) www.id What is an Organization? Content : What is management ? Who are managers ? What is an organization ? An Organization defined – A deliberate arrangement of people to accomplish some specific purpose Common Characteristics of Organizations – Have a distinct purpose (goal) – Composed of people – Have a deliberate structure Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.ac. SE.

SE. Management.ac.Universitas Multimedia Nusantara (UMN) www.9 Exclusively prepared & presented by: Anna Riana Putriya.ac.id . MSi e-mail: anna@unimedia.unimedia. Why study management ? Exhibit 1.id Characteristics of Organizations Content : What is management ? Who are managers ? What is an organization ? Source: Robbins.

Management.id .Universitas Multimedia Nusantara (UMN) www. SE. Why study management ? Exhibit 1.unimedia.id The Changing Organization Content : What is management ? Who are managers ? What is an organization ? Source: Robbins.ac. MSi e-mail: anna@unimedia.10 Exclusively prepared & presented by: Anna Riana Putriya.ac.

unimedia.ac.com Exclusively prepared & presented by: Anna Riana Putriya.fotosearch. SE.id .Universitas Multimedia Nusantara (UMN) www.id Why study management ? Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: image by www. MSi e-mail: anna@unimedia.ac.

id Why Study Management? The Value of Studying Management Content : – The universality of management • Good management is needed in all organizations.id . MSi e-mail: anna@unimedia. exciting and creative opportunities for meaningful and fulfilling work. What is management ? Who are managers ? What is an organization ? Why study management ? – The reality of work • Employees either manage or are managed.ac. – Rewards and challenges of being a manager • Management offers challenging.ac.Universitas Multimedia Nusantara (UMN) www. Exclusively prepared & presented by: Anna Riana Putriya. SE. • Successful managers receive significant monetary rewards for their efforts.unimedia.

unimedia. MSi e-mail: anna@unimedia.11 Exclusively prepared & presented by: Anna Riana Putriya. Management. SE. Exhibit 1.id .ac.Universitas Multimedia Nusantara (UMN) www.id Universal Need for Management Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins.ac.

Exhibit 1.id .12 Exclusively prepared & presented by: Anna Riana Putriya.ac. MSi e-mail: anna@unimedia.id Rewards and Challenges of Being A Manager Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins. Management.Universitas Multimedia Nusantara (UMN) www.ac. SE.unimedia.

2002. Williams. 3rd ed. MSi e-mail: anna@unimedia. Management. “Managerial Work: Analysis from Observation.unimedia.fotosearch.id . • Image by: www.” Management Science.ama. What is management ? Who are managers ? • Kreitner. found on AMA Web site What is an organization ? (www.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya.ac. Management. Daft.Universitas Multimedia Nusantara (UMN) www. March/April 2000. Management. • American Management Association Survey of Managerial Skills and Competencies. • Angelo Kinicki. October 30. Brillian K. • Henry Mintzberg. 9th ed. 9th ed. • Richard L.id References : Content : • Stephen P.org). Management: A practical introduction. Robbins and Mary Coulter.ac. 18 (October 1971). SE.

id . SE.natriumz.ac.id Content : Download : www.ac.unimedia. MSi e-mail: anna@unimedia.com What is management ? Who are managers ? What is an organization ? Why study management ? thank you Exclusively prepared & presented by: Anna Riana Putriya.Universitas Multimedia Nusantara (UMN) www.wordpress.

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