Arc Tern Brochure

Sharpening your competitive edge
Small Business
Medium Enterprise
Corporate
Government
India
Offshoring
Software
Call Centre
Outsouring
Technology
Marketing
Consulting
Arctic Tern
Our company name and color is based on the champion globetrotting bird, the Arctic Tern.
Analogous to our business model, the Arctic Tern is best known for traveling from the North
Pole to the South Pole and back to the North Pole annually! With nesting grounds as far
north as land extends and wintering sites on the opposite end of the earth, Arctic Terns
cover 22,000 miles (35,400 km) annually. Given that the sun never sets while these terns
are nesting, nor during the time they spend near the South Pole, Arctic Terns enjoy more
hours of daylight than any other species.
The Arctic Tern is a seasoned traveler. It breeds in the Northern Hemisphere, mostly within
the Arctic Circle, but flies to spend the northern winter in the Southern Hemisphere,
mostly in the Antarctic ice-packs. This journey to the Antarctic enables the Arctic Tern to
enjoy the benefits of a second summer with its long days and plentiful supply of food.
The round-trip journey between Arctic and Antarctic is 35,000 km (21,750 miles) roughly
the same distance as the entire circumference of the earth. Considering that some Arctic
Terns live 30 years or more, this means that they have traveled over 1 million kms (over
650,000 miles) in their lifetime. For birds that are only 38 cm long and 300 gm in weight,
this is no mean achievement.
Traits we share with the Arctic Tern: Endurance. Determination. Longevity
Table of Contents
About Us
Objective
Solutions and Services
Flexible Engagement Models
RemoteHire
RemoteCaptive
RemoteProject
Contract/temporary Staffing
OnsiteHire
Perm Placement
Payroll Services
Recruitment Process
Multiple Shifts
No Hassles Related to Opening Your Own Office
Why Offshore Outsourcing
Arctern RemoteHire vs. Traditional Project Based
Practice Areas
Software Development & Technology Research
Testing Services
Accounting & Finance
Web Design & Development
Design & Multimedia
Sales & Marketing
Writing & Translation
HR & Recruitment
IT Administration
Services & Technical Support
Network Administration
Data Center Management
Call Centers/Customer Support
Quality & Training
Engineering & Design
Legal Process Outsourcing
Administration Services
Technology Services
Business Process and Knowledge Process Outsourcing
Business Process Excellence/Quality Consulting
Facilities and Security
Information Security
Our Offices
Click on the topic to see details
About Us
Stay Competitive
Arctern makes globalization easy. Your

business can now easily take advantage of
the benefits of globalization and offshore
o u t s o u rc i n g to l ow c o s t m a r ke t s to
significantly reduce your payroll costs with
Arctern's RemoteHire service. You can now
hire skilled professionals in these low cost
markets who exclusively work for you and are
selected by you across a number of
specialized practice areas including software
development, recruitment, customer service,
technical support, telesales, marketing,
accounting, and more. Arctern is your onestop shop for offshore outsourcing of skilled
resources.
Now you can stop wondering how your small
or medium company too can benefit from the
offshoring advantage, or how you can
compete with larger companies that are using
outsourcing advantage against you.
Since 2004, Arctern has successfully implemented the

offshore outsourcing model for numerous companies across
USA. We have made hiring skilled resources in India easier
than recruiting and incubating for another branch office next
door. There are many jobs, tasks, or roles in most
organizations that simply do not require a physical presence
in any particular location to get the work done. Such tasks
may require only a computer, a telephone, an internet
connection, a desk, certain language and cultural skills,
limited training, and an education/experience in a particular
field. This concept has dramatic effects on a company's
business model as it alleviates the need to hire locally for
certain tasks.
While the respective governments and world economists are
trying to figure out a solution and deal with the controversy or
opportunity, the fact remains that many companies are
gaining ground on their competitors in their respective
industries. Many also argue that when countries like China
and India begin to flourish they will create a huge market
access for the products and services from developed
countries and one can witness early examples of this cyclic
phenomenon on the global economy.
Arctern has specifically designed its RemoteHire service to
help small and medium sized businesses compete with large
companies by giving them the same competitive advantage
and access to the lower cost human resource pool from low
cost market without requiring the deep pockets, resources,
long-term commitment, or infrastructure that is normally
required.
Click
to go back to the table of contents
Objective
Our current objective and scope of work is four folds:
For Developed Markets:
To bridge the need of businesses in developed nations

which are facing a competitive disadvantage from their
respective market leaders with regards to lower
operational cost structures due to the benefits of
offshore outsourcing of skilled human resources.
To expand the service or product offerings of

businesses from developed nations to developing
markets in Asia, Middle East, South America, and Africa.
Core Expertise
For Developing Markets:
To bridge the need of businesses in developing nations

which are growing to provide easy, one-stop access to
infrastructure and skilled manpower resources in
developed markets.
To expand the service or product offerings of
businesses from developing nations to developed
markets in North America, Europe, Asia, & Australia.
Arctern is ISO 9001 and ISO 27001 certified and uses the
industries best standards and practices in their services.
Team with us,compete with anybody
Arctern is an outsourcing and services

company serving the needs of businesses
globally. We specialize in providing quality
services and skilled manpower resources for
software development, engineering, web
design, technical suppor t, call center
operations, sales and marketing, customer
service, research, and back-office accounting
and administration. We are committed to
improving our customers' profitability and
growth. With significant industr y and
business experience, global resources, and a
pioneering business model, Arctern can help
quickly, easily, and affordably, deploy the right
people, projects, and infrastructure to meet
your objectives.

Arctern offers various flexible engagement models each
tailored to suit specific customer needs:
Solutions and Services

OnsiteHire
RemoteHire
Perm Placement
RemoteCaptive
Payroll Services
RemoteProject
Solutions
Technology Solutions
Business Process Outsourcing Solutions
Business Process Excellence
Practice Areas
Information Technology (IT)/Software
Software Development & Technology
Research
Testing Services
IT Administration
Engineering & Design
Web Design & Development
Design & Multimedia
Services & Technical Support
Business Process Outsourcing (BPO)/

Knowledge Process Outsourcing (KPO)/IT
Enabled Services (ITES)
Accounting & Finance

HR & Recruitment
Sales & Marketing
Call Center/Customer Service
Quality and Training
Writing and Translation
RemoteHire: Under this engagement model, we provide

skilled resources across multiple resources across multiple
domains along with infrastructure and shared services.
RemoteCaptive: This engagement model is ideal when the
client requires a larger number of resources. The client
provides functional direction to a client-specific Arctern
engagement manager.
RemoteProject: Under this engagement model, Arctern and
the client collaborate on project definition and management of
deliverables. Arctern provides all shared services and
infrastructure.
OnsiteHire: Arctern delivers qualified resources to work at
client locations. Resources will be on Arctern's payroll.
Perm Placement: Arctern works closely with client to find the
qualified resources they need. Resources will be on client's
payroll.
Payroll Services: Arctern extends shared services, including
payroll services, for resources identified by clients.
INDUSTRIES SERVED
We cater to the requirements of the following industries/verticals

Aerospace and Defense
Automotive
Banking, Financial Security and
Insurance
Construction
Education
Government & Public Administration
Electronics
Energy & Utilities
Food and Beverage
Health Care
Hospitality and Leisure

Information Technology
Life Sciences
Transportation and Logistics
Manufacturing
Media, Entertainment & Communication
Professional Services
Retail, Wholesale and Distribution
Transportation
Telecom
RemoteHire& RemoteCaptive
RemoteHire RemoteCaptive is a service that provides businesses with scalable skilled resources across
multiple domains, in addition to complete infrastructure and shared support services.
The client is responsible for the functional aspects of the remote hires' role such as defining the precise nature and
scope of work, laying down time frames for deliverables, monitoring the progress of work and setting performance
indicators. Arctern is responsible for the day-to-day operational aspects.
In addition to providing the infrastructure and facilities, Arctern offers shared support services including Transport,
HR, Payroll, and IT Support, state-of-the art communication tools, required hardware and software.
The RemoteHire engagement model enables clients to extend their office beyond their local location, with benefits
similar to having their own employees. The model is an ideal fit when a client needs to deploy remote resources and
wants them to feel like an extension of their existing team.
Shared Services Management: Arctern assigns a Shared Services Manager (a non-billable resource for the
customer), who is involved in the client relationship and briefs the client at regular pre-arranged intervals on the
progress of work and other issues related to the overall performance, productivity, commitment and behaviour of
the resources. He also serves as the first point of contact for escalating issues of an operational nature.
The graphic below illustrates the key responsibilities of Arctern and Customer for the RemoteHire and
RemoteCaptive engagement model. However, it is not intended and should not be construed as a full description
of services or the parties' respective roles and responsibilities.
Responsibility matrix for RemoteHire & RemoteCaptive
Benefits of RemoteHire & RemoteCaptive
Savings on human resources: Save approximately 5065% on employee cost yet have the most qualified
professionals work for you, delivering tangible benefits
to your business.
Complete control over resource selection: Resources
are short-listed following Arctern's rigorous recruitment
process. Clients then have the opportunity to interact
with potential candidates, gauge their suitability, and
ultimately choose those they want on their team.
Large talent pool to choose from: A large and highly
diverse pool of skilled resources coupled with state-ofthe-art recruiting technology makes Arctern wellequipped to meet diverse business needs.
Client resources free to focus on strategic initiatives:
With a competent team of remote resources working on
your team, your employees can concentrate their time
and energy on core strategic areas of your business.
Scalable operations: Start with one resource and scale
up the remote team size according to your business
needs.
Total visibility and functional control: All functional
direction is provided directly by the Client to the
resources.
World class infrastructure, facilities and shared
services: When Clients engage with Arctern, they forgo
the cost of renting out office space and various facilities.
Arctern provides world class infrastructure and facilities
along with all HR, payroll, IT and communications
support.
Information & data security: Our clients are fully
assured of global standards of information and data
security, which extends from network level and data level
security to physical security. Arctern is certified
according to ISO 9000 and ISO 27001 standards.
Round-the-clock shifts: Our clients can take advantage
of time zone difference and multiple shift operations to
reduce work turnaround time and improve efficiency.
Benefits
Be more competitive
Imagine the competitive benefits your
business will gain when it is open 24/7/365
at a fraction of your current cost.
One facet of increased services trade is the
increased use of offshore outsourcing in
which a company locates labor-intensive
service industry functions to another country.
For example, a U.S. firm might use a callcenter in India to handle customer servicerelated questions. The principal novelty of
outsourcing services is the means by which
foreign purchases are delivered. Whereas
imported goods might arrive by ship,
outsourced services are often delivered using
telephone lines or the Internet. The basic
economic forces behind the transactions are
the same, however. When a good or service is
produced more cheaply abroad, it makes
more sense to import it than to make or
provide it domestically.
Council of Economic Advisors
Economic Report of the President
Bush Administration
RemoteProject
Under RemoteProject type of engagement, Arctern takes responsibility for all facets of a project: deliverables,
resources, project management, shared services, and infrastructure. We work with clients to capture a detailed
project scope. Throughout the engagement, Arctern provides updates to clients on a regular schedule, and
reports frequently against SLAs/KPIs/KRAs. We believe in strong communication and a truly collaborative,
transparent relationship.
RemoteProject Responsibility Matrix
How Customer Benefits

Arctern assumes all delivery responsibility (functional, facilities, shared services & HR)
Requirements definition, elicitation and validation by customer
Project scope and delivery plan owned and managed by Arctern, approved by client
Arctern is responsible for schedule, cost, quality and delivery of the project
Limited resources required of the Client
Project deliverables tied to defined SLAs
All Project Management provided by Arctern
Onshore team (if applicable) works as per client's time zone, offshore team may or may not be mapped
to client time zone
Pricing can be milestone/deliverables based or T&M as appropriate for engagement
Contract/Temporary Staffing Services

Domestic Staffing Models:
OnSiteHire
Under OnsiteHire engagement model, Arctern offers
contingent workforce solutions to deliver the qualified people
you need, when you need them either to supplement in-house
skills for one-off projects or to respond to peak workload
demands.
Domestic Staffing Services
Payroll Services
As part of Payroll Services Customer refers the candidate to
Arctern, and Arctern becomes the employer of record. We
handle the time-consuming aspects of payroll processing
supplying a single, simplified invoice for their service. Whether
you're hiring one person or a whole team, Payroll Services
provides improved recruiting flexibility while reducing costs.
Perm Permanent
Under Perm Placement model Arctern works closely with client
to find the qualified resources they need. Resources will be on
client's payroll.
Scalable /Contingent workforce solutions as per above
models include:
Supplementing core or non-core skills
Recruiting coverage on variety of domains and skills
Addressing short or long term projects, new vacancies
and replacements
Assist workload balancing - full time employees and
contract staff
Freedom from complex HR, logistical and statutory
compliance responsibilities
Reduction in operational cost, overheads and
increased ROI
Try before you buy (temp to perm placement)
Dedicated Relationship Manager
Resource management and bench redeployment
Comprehensive screening process
Psychometric and technical assessment
Off-site interviewing facilities
Extensive and fully updated knowledgebase of
candidates
Structured recruitment process to increase
predictability
Reference/background checks
Arctern Advantage
Our bespoke recruitment services are fitted
around individual client needs. We ensure
ser vice level agreements; contracts,
employment methods and pricing structures
are tailored for each client.
To provide our clients with the best
candidates possible, we provide a range of
support services for our candidates. These
include:
Dedicated account management to
maintain relationships with our
candidates.
Regular reviews to ensure continued
satisfaction with our service.
ISO 9001 and 27001 certifications
that ensures we work to high
standards, providing an ethical and
professional service
Recruitment Process
We take several measures to ensure that the resources we find and on-board on your behalf meet your standards
and criterion. These measures include (but are not necessarily limited to) a best-of-breed recruitment process &
technology, comprehensive background checks on candidates, and on-going training and talent development.
How we ensure our Clients get the best resources
We follow an extensive and rigorous recruitment process utilizing established best practices at each stage, from
identifying the requirements to actual placement. Generally, it takes 5 - 7 weeks from the time we receive the
requisition from the client to the actual on-boarding of the resource(s). As indicated below, there is high Client
involvement throughout the process.
Client Interaction
Multiple Shifts
We operate 24/7/365 with a multi shift arrangement that facilitates employees to be deployed in alignment
with requirements of clients across various international time zones.

Select the shift for each team member that works best for your company:
What you DONT have to worry about or wait for....

No Hassles Related to Opening Your Own Office
Management &
Administration & Finance
Office, Business, &

Technology Infrastructure
Knowledge of doing business

in low cost labor markets
Frequent long trips to manage
offices in low cost labor
markets
Government issues
Statutory filings
Vendor selection, negotiations,
and management
Equipment Import/Export
logistics
Exporting equipment and
related customs issues
Setting up a branch or a
company
Book-keeping and Payroll
Employee policy management
Employee attendance tracking
Employee
agreements/handbook
Employee productivity
monitoring
Employee benefits
Facilities
Transportation
General logistics
Local oversight &
communications
Office space
Long-term office rental
deposits (common across
many low cost labor markets)
Furniture & Cubicles
Computers
Printers, Copier, FAX machine
UPS
Power generator
Local telephone lines
International long distance
from the low cost labor
markets
International Line with
domestic number
International Line with local US
number
PBX
Networking
Firewall
Internet connectivity (Web
browsing, E-mail, FTP, etc.)
Pre-scheduled video
conferencing
Software Licenses
Windows or Linux operating
system
MS Office
Anti-Virus
WebEx/LiveMeeting
All other software specific to
customer needs must be

provided directly by the
customer
Web content filtering
Recruitment & HR
Management
Advertising & placements
Resume screening
st
1 Level Interview screening

Reference checking
Company brand building to
attract good talent

Long term commitments
Employee replacement
General training and career
planning
Quality Assurance & Other

Value added Services
Process improvements
Six Sigma
Lean implementation
International Standards (ISO)
Frameworks
Governance Framework
SOX, SAS 70
Competency mapping
Talent development
Functional or process training
Behavioral and soft skill
trainings
Domain specific trainings
Why Offshore Outsourcing

Arctern's RemoteHire "offshore staffing service" takes advantage
of India's proven offshore delivery model. We understand and are
well experienced in managing the entire process from recruitment
to infrastructure to management.
The benefits that come with the RemoteHire service are ideal for
companies with the following traits:
Your company performs certain tasks locally at a higher cost
Offshore Outsourcing
structure when instead it can be performed remotely at a much

lower cost structure
The market leaders or competitors in your industry already hold
Significant Benefits
There are many reasons why a business may
consider outsourcing due to below benefits:
Hire 3 skilled professionals in certain low
cost markets for the price of 1 in the US.
Save 65% on Employee Costs - you can
save over $40,000 per employee per year one simply cannot ignore such significant
savings.
For example, hire skilled professionals with
the India advantage against you. This could be in the form of

new product innovation (R&D), technical support, customer
service, quality assurance, sales & marketing, back-office
operations, and so on
Your company needs to lower its salary costs without reducing
the work output
Your company needs to provide a 24/7/365 presence for
certain parts of its operations
Your company has the need for job functions that primarily
require only an internet connection, a telephone, and a

computer
Your company needs to do more with less
a Masters Degree starting at $10/hr

(including complete infrastructure and
management oversight.)
Your company is already trying to fill new job positions for tasks
Benefit from the best of both worlds - the
Your company needs to convert an idea into a feasibility study,
loyalty that comes with an employee and

the flexibility that comes with a contractor.
that can be conducted remotely
prototype, beta, release, and maintenance turn your idea into

reality and jumpstart a company with minimal investment
comparatively
Your company needs to simply and quickly try out the offshore
talent and get its feet wet without committing a lot of

investment in terms of time or money
Your company is venture funded or is trying to raise venture
capital most investors today consider having an India

strategy a pre-requisite to funding
Your company has plans to expand globally and get closer to
new markets in Asia, Middle-East & Far-East
Your company needs to outsource its work but completely
control all aspects of the related project
Your company or product or service needs to be globally
minded and needs international exposure to widen its cultural

scope and experience
Your company has great ideas for innovative services or
products but limited financial resources
Your company needs access to a larger supply of skilled and
educated professional resources to select from
Arctern RemoteHire vs. Traditional Project Based

We don't pre-staff skilled resources with our model like other offshoring companies with a project based
business model. The idea is for us to bring on skilled resources (team/project leaders/members) across different
practice areas as per our customers' requirements that are best suited for a defined role. Companies where
resources are already on board, periodically run into bench time causing their rates to be unnecessarily inflated.
For the long-term, we believe it is better to build a custom team with specific expertise that we desire and get the
benefit of a materially lower rate.
Our entire business model is pioneered around the concept of RemoteHire. We try to focus on the HR, Admin,
Infrastructure, & Finance aspects of the employee's day-to-day operational role, while our customers focus on the
functional. We believe that this hybrid model comes closest to giving the customer the best of both worlds an
employee and a contractor. It is designed to provide our customers with a high level of attention and the right
balance of management control, quality output, and substantial cost benefits as defined in the table below.
Arctern RemoteHire
vs.
Traditional Project Based
More like an extension of your office, benefits

similar to having your own employees
More like a 3rd-party vendor/sub-contractor

relationship
Custom build your team with specific skillset high customer involvement in recruitment/
termination
Limited to existing employee/team of

sub-contractor, generally no involvement in
employee/team recruitment/termination
Management
Control
Higher level of control, direct interaction, and

ongoing involvement with team
Lower level of control, direct interaction, and

ongoing involvement with team
Costs
Lower costs, as the team is custom built-toorder leading to no bench time for employees
Higher costs to cover periodic bench-times of

existing team between projects
Schedule
Flexibility to have multiple shifts when building

the team
Usually limited to the existing office hours of

the sub-contractor
Customer involved in both specifications

creation and deliverables
Usually restricted to customer writing

functional specifications and handing over
deliverables to vendor
Intellectual
Property
Generally always owned by customer by default
Usually negotiated between customer and

vendor
Scope
Ability to expand relationship into multiple

practice areas ranging from R&D, sales/
marketing, tech support/customer service,
web design, accounting, etc.
Generally limited to the existing one or two

practice areas offered by vendor
Applicable to
For long-term, full-time company job positions

(core or non-core functions)
For short-term, usually non-core company

functions
Engagement
Type
Resource Pool
Project
Management
Outsourceable Tasks
Expertise Available/Outsourceable Tasks
Software Development and

Technology Research
Software, Tools, Models, Methodologies & Frameworks
Platform/OS
Windows, Linux, Unix, Solaris
Application Development
C#, VB.NET, Java, J2EE,
J2ME,Servlets, Visual Basic,
Borland C++, Visual C++, C,
MFC, ATL
Mobile Development
iPhone/iOS, Android,
Blackberry, Windows Mobile,
Symbian, Qt
Big Data/Distributed
Systems
NoSQL, Hadoop, Hive,
MapReduce Mahout, HBase,
Pig, ZooKeeper, Avro,
Cloudera, Cassandra,
Datastax, VoltDB, mongoDB,
Memcache
Web Development
ASP.NET, Classic ASP, JSP,
PHP, Python, Perl, Ruby,
ColdFusion,HTML5, AJAX,
Silverlight, Flex, Flash,
ActionScript, JavaScript,
jQuery, JSON, XML/XSL,
XHTML, XPATH, SOAP, XMLRPC, WSDL
ERP
Oracle, SAP, PeopleSoft, JD
Edwards, Siebel, Baan,
Axapta, Database
Management, MS SQL,
Oracle, DB2, MySQL, Postgre
SQL, Sybase, Informix, MS
Access
Data Warehousing/Business
Intelligence
Cognos, Informatica,
Datastage, Microsoft SSIS,
FastTrack, Teradata, SAS,
Hyperion, Microstrategy,
ProClarity, Microsoft SSAS,
Architecture, SOA, SaaS, Web
Services, Web 2.0
Frameworks
.NET Framework, COM+,
COM/DCOM, CORBA, J2EE, JSF,
Struts, Spring, Hibernate, Ruby
on Rails
Application/Web Servers
Apache, IIS, JBoss, TomCat, BEA
WebLogic, IBM WebSphere,
Oracle, BizTalk
Testing Tools
VSTS, QTP, Rational Robot,
Rational, Test Manager, Test
Director, WinRunner,
LoadRunner, SilkTest,
SilkPerformer, Purify, JTest,
Jverify
Content Management
Microsoft SharePoint, Ektron,
Drupal, Joomla, WordPress,
DotNetNuke,
Requirements/Design
Rational Rose, Rational XDE,
Rational Requisite Pro, Together,
Paradigm Plus, Innovator, Visio
Configuration Management
MS TFS, SMART, Subversion,
Clear Case, VMVC, Perforce, VSS
Reports
Crystal Reports, Microsoft SSRS,
Business Objects
Platform/OS
Extensibility
Hardware Bring-up
Platform Architecture
Platform Design
Platform Integration
Platform Management
Productization
Proposition Design
Reference Designs
Technology Change Management
Technology Platforms
Windows Development
Software and
Agile Modeling
Agile Project Management
Appcelerator
Application Architecture
Application Migrations
Application Support Services
Applications Development Management
Continuous Integration
Database-driven Web Applications
Desktop Application Design
Distributed Applications
Distributed Development
iSeries Development
Large Scale System Integration
Multithreaded Application Development
Multithreading
Object Oriented Design
Offshore Software Development
Operating System Development
Refactoring
Software Architectural Design
Software Design
Software Development Outsourcing
Software Engineering
Software Project Management
Software Solution Architecture
Structured Programming
Volume Management
Web-based Software Development
Alpha & Beta Program
Application Porting
Client/Server Applications
Code Review
Customizations
Maintenance & Patches
Quality Assurance
Release Management
SQL Queries
Testing
Usability Testing
Utilities
Big Data
Big Data Analytics
Unstructured Data Management

Distributed Systems
Autonomic Computing
BigTable
Data Grid
Distributed Algorithms
Distributed Applications
Distributed Architecture
Distributed Caching
Distributed Databases
Distributed Development
Distributed File Systems
Distributed Simulation
Distributed Storage
Stream Processing
Mobile
Blackberry Applications
Interface Builder
iOS Development
iPhone Application Development
Mobile Architecture
Mobile BI
Mobile Consulting
Mobile Content Management
Mobile Design
Mobile Experience
Mobile Interface Design
Mobile Phone Apps
Mobile Product Development
Mobile Strategy
Mobile Web Design
Multimedia Framework
Web Development
Backend Development
Backend Programming
Bespoke Website Design
Brochure Websites
Custom Websites
Domain Registration
Dynamic Websites
Flash Animation
Front-end Coding
HTML Emails
Icon Design
Internet Strategy
Landing Page Optimization
Mobile Web Design
Personal Websites
Search Engine Ranking
Search Engine Submission
Unobtrusive JavaScript
Web Graphics
Web Interface Design
Web Project Management
Web Standards
Web Typography
Software Development and Technology Research

Website Building
Website Consultation
Website Creation
Internet/Web Applications
Responsive Web Design
ERP
Enterprise Systems
ERP Implementations
ERP Selection
ERP Implementation Project
Management
SAP Projects
Oracle ERP Implementations
Visual Enterprise
Functional Configuration
Intelligence
Data Warehouse Appliances
Data Warehouse Architecture
Data Warehousing
Dimensional Modeling
Enterprise Data Modeling
Information Integration
Information Management Solutions
Logical Data Modeling
Mobile BI
Teradata Data Warehouse
Business Intelligence
Data Conversion
Data Processing
Database Development
Frameworks
Architecture Frameworks
Framework Design
Metadata Modeling
Risk Frameworks
Web Framework
Application/Web Servers
Database Servers
DNS Server
IBM HTTP Server
iPlanet Web Server
Mail Server
Sun Application Server
Web Servers
Content Management
Content Auditing
Content Integration
Content Inventory
Content Migration
Content Modeling
Content Operations
Content Packaging
Content Strategy
Context-sensitive Help
Online Help Development
Single Sourcing
Structured Authoring
Web Content Management
Web Governance
Requirements/Design
Architectural Patterns
Business Requirements
Requirements Elicitation
Functional Decomposition
Functional Requirements
Multithreading
Non-Functional Requirements
Object Oriented Design
Product Requirements
Refactoring
Regulatory Requirements
Requirements Analysis
Requirements Gathering
Requirements Specifications
Requirements Traceability
Requirements Verification
Software Architectural Design
Software Construction
Software Design Patterns
Software Modeling
Software Requirements
Software Solution Architecture
System requirements
Use Case Analysis
Feasibility Study
Prototyping
Activation Support
Branching
Build Management
Change Control Board
Continuous Build
Software Build
Version Management
Visual Build
Reports
Report Writing
Web Intelligence
Positions/Job Titles
.Net Developer
ABAP Developer
Alfresco Developer
Android Developer
Application Developer
Application Developer Analyst
Application Packaging Engineer
Assistant Manager - InformationSystems
Automation Tester
Business Analyst
Business Objects Administrator
Client/Server Programmer
Cognos Developer
Cold Fusion Support Developer
Consultant
Content Engineer
Content Researcher
Content Writer
CRM Application Administrator
CRM Application Architect
CRM Business Data Analyst
CRM Integration Specialist
CRM Program Director
CRM Targeted Marketing Campaign
Manager
Crystal Report Developer
Data Analyst
Data Architect
Data Entry Operator
Data Modeler
Database Administrator - Oracle DBA
Database Administrator- MSSQL
Database Architect
Database Lead
Decision Support
Analyst/Developer
Delivery Manager
Developer
Developer - Mobile Applications
Development Engineer
Development Lead
Development Manager
Documentation Specialist
DRCCM Database Admin
ERP Analyst
ERP Programmer
ETL Production Support
Flash Developer
Graphical User Interface (GUI)
Programmer
Hadoop Developer
Hyperion Administrator
Interface Designer
iOS Developer
iPhone Developer
IT Quality Assurance Manager
IT Security Officer
Java Developer
JAVA J2EE Developer
Java Lead
Mainframe Programmer
Manager - Delivery
Manager - Information Systems
Manager - Projects
Manager Purchase
Manual Tester
Microstrategy Developer
Middleware Specialist
Midrange Programmer
Mobile Tester
New Media Designer
ODI Developer
Operating Systems Programmer
Oracle Apps DBA
Oracle Developer
Packaging Executive
PeopleSoft Administrator
PeopleSoft Computer Operator
Perl Developer
PHP Developer
PHP Programmer
Physical Design Engineer
Postgre SQL DBA
Power Builder
Product Development Manager
Programmer
Project Lead
Project Manager
Project Manager - QA
Project Quality Manager
Project Trainee
Quality Analyst
Quality Analyst - QTP
Quality Assurance Engineer
SAP Mining
SCM Engineer
SharePoint Architect
SharePoint Administrator
SharePoint Developer
Software Design Engineer
Software Developer
Software Development Engineer

Software Engineer
Software Engineer - Crystal Reports
Software Engineer - Web Developer
Software Engineering Director
Software Quality Assurance
Software Test Engineer
SQL Developer
SQL Server DBA
Stellent Developer
Support Analyst
Support Engineer
Systems Analyst
Systems Engineer
Team Lead
Team Lead - Software Developer
Team Leader - R & D
Technical Architect
Technical Lead
Technical Lead - Java
Technical Librarian
Technical Trainer and Writer
Test Engineer
Tester - Games
UI Designer
UI Developer
Vice President - Technology
Web Designer
Web Developer
Web Developer SDE2
Testing Services
VSTS
LoadRunner
QTP
LoadUI
Rational Robot
WebLOAD
Rational Test Manager
WAPT
Test Director
Loadster
WinRunner,
LoadImpact
LoadRunner
Rational PerformanceTester
SilkPerformer
Purify
JTest
JVerify
Apache JMeter
NeoLoad
Test Data Creation

Test Environments
Test Execution
Test Methodologies
Test Planning
Test Procedures
Test Requirements
Test Scenarios
Test Scripts
Test Strategy
Test Suites
Testing Process
Testing Tools
Testing Tools Expertise
SilkTest
Agile Testing
Defect Tracking
Functional Testing
Games Testing
Hardware Compatibility &
Verification
Hardware Testing
Peripherals Testing
Software Application Testing
Software Localization
Test Automation Framework
Test Cases Writing
Test Coverage
Testing Anywhere
OpenSTA
Qengine(ManageEngine)
Loadstorm
CloudTest
Httperf
Automation Engineer
Director Testing
Manual Tester
QA Engineer
QA Functional Test Engineer
Quality Analyst
System Test Analyst
Test Architect
Test Automation Developer

Test Consultant
Test Engineer
Test Manager
Test Writer
Testing Analyst
Test Consultant

Finance & Accounting
Accounting
Accounting Issues
Accounting Standards
Accruals
Actuarial
Audit Preparation
Bank Reconciliation
Bank Statements
Bookkeeping
Budgeting & Forecasting
Capital Structure
Cash Flow Statements
Chart of Accounts
Claims Processing
Commission Reports
Consolidated Financial
Statements
Cost Analysis & Reduction
Covenants
Credit Card Authorizations
Credit Reports
Customer Collections
Depreciation
Due Diligence Support
EBITDA
Employee Reimbursements
ERP Configuration
Financial Accounting
Financial Performance
Financial Policies & Procedures
Financial Strategy
Financial Support
Financial Systems
Fixed Assets
Foreign Exchange
Fraud Prevention & Detection
General Ledger
Global Finance
Internal Rate of Return
Investments
Invoicing & Billing
Month End Close
Online Banking
Payroll
Raising Venture Capital
Risk Analysis
Statutory Filing
Tax Planning & Structuring
Trial Balance
US GAAP
Vendor Quotations & Negotiation
Vouchers
Working Capital Management
Year-end Close
Financial Goals
Financial Metrics
Financial Modeling
Financial Performance
Financial Reporting
Financial Results
Financial Statement
Analysis
GAAP
Internal Financial
Reporting
International AccountingStandards
International FinancialReporting Standards
International Standardson Auditing
Management Discussion& Analysis
Monthly Close ProcessSEC filings
Selling, General &
Financial Reporting and Analysis Administrative Expense
Technical AccountingAccounting Issues
Research
Business Valuation
US GAAP Reporting
Chart of Accounts
Variance Explanations
Close Process
Weighted Average Cost Of
Consolidated FinancialCapital (WACC)
Statements
Discounted Cash Flow
Equity Valuation
Financial Audits
Accountant
Accounts Assistant
Accounts Payable Analyst
Accounts Payable Lead
Accounts Payable Supervisor
Accounts Payable/Receivable
Clerk
Accounts Receivables- Analyst
Accounts Receivables LeadActuary
AP Recon Manager
Assistant Manager - Finance
Assistant Manager - Vendor
Management
Associate AP Analyst
Associate Billing Analyst
Associate Cash Analyst
Associate Recon Analyst
Auditor
Bid Manager
Billing Analyst
Billing Clerk
Bookkeeper
Branch Accountant
Budget Analyst
Budgeting Executive
Budgeting Supervisor
Business Development Officer
Cash Analyst
Cash Supervisor
Chief Finance Officer
Claims Analyst
Claims Executive
Collateral Appraiser
Collections Executive
Controller
Corporate Controller
Cost Accountant
Credit Analyst
Credit & Collections Clerk
Credit & Collections Executive
Credit Supervisor
Customer Relationship- Manager
Finance Aide
Finance Compliance Executive
Finance Executive
Financial Advisor
Financial Analysis Executive
Financial Analyst
Financial Officer
Foreign Exchange Executive
Foreign Exchange Manager
Fraud Detection
Associate
Internal Auditor
LoanCollection/RecoveryClerk
Loss Prevention Auditor
Manager - AP
Manager - AR/AV
Payment Processing
Clerk
Payroll Clerk
Payroll Analyst
Pricing Analyst
Recon Analyst
Revenue Analyst
Risk ManagementExecutive
Tax AccountantValuations Associate
Vendor ManagementAnalyst
Vendor ManagementSupervisor
Accounting and Finance

Software, Tools, Models,
Methodologies & Frameworks
Software
Accounting
Budgeting
Business
Intelligence
CRM
ERP
Fixed Assets
HRIS
Implementation
Sales ForceAutomation
Accounting
Software
ACCPAC
Great Plains
MAS Series
Navision
Peachtree
QuickBooks
SAGE Series
Solomon
ERP Software
Baan
Oracle Financials
PeopleSoft
SAP
CRM & SFA
Act!
Goldmine
Salesforce.com
Siebel
Custom
Reports & BI
Advanced MS-Excel
Brio
BusinessObjects
Cognos
Crystal
FRx Reports
Hyperion
MicroStrategy
Web Design and Development

Web Design
Adobe Kuler, Pictaculous,
Dribbble.com
Hues, Typography, Font
Squirrel, Typecast,
Wireframing, moqups,
Mockflow, Google,
Drawing, Photoshop/
Indesign/Fireworks,
Layout & Boilerplates
Bootstrap,
LessFramework 4, ICE
Coder 2.4
NuBook,PolyChart2,
jQuery 2, Google,
Webmaster Tools
Web Development
XHTML,
ExpressionEngine,W3C
Standards
PSD to Wordpress, Zend,
CodeIgniter
Templating, JSON, Web
Projects,W3C
JavaScript Libraries,
Facebook API
Web Hosting
WHMCS, Plesk, cPanel,
DirectAdmin
Virtuozzo, Hsphere,
MailEnable, OpenVZ,
Colo, PowerDNS
Web Analytics
HBX, Omniture,
Test&Target, MVT,
A/B testing, Hitbox, Google
Webmaster Tools,
SearchCenter, Clicktale,
Coremetrics Analytics,
Nedstat
Web Applications
MVC, Web App, DHTML,
JSON, Telerik
Fusebox, N-tier, YUI
Web Site Production
Adobe Director, Adobe
Photodeluxe,
Photo Galleries, BBEdit,
MovableType,
ImageReady, Soundedit
Web Maintenance
MAMP, Vignette CMS,
Volusion, Eblasts
Search Engine Technology
Findability, Ultraseek,
Exalead, Verity K2,
FAST ESP, Verity, Nutch
Flash Animation
Toon Boom, E-cards,
CelAction, Swift 3D,
TVPaint, GIF, Anime Studio
Web Design
Advanced CSS
Banner Ads
Brochure Websites
Custom Websites
Flash Animation
Flash Websites
Front-end Coding
Graphics Interchange Format
HTML emails
Icon Design
Interactive Web
Mobile Design
Mobile Interface Design
Mobile Web Design
PSD to Wordpress
User Friendly
Web Graphics
Web Interface Design
Web Standards
Web Typography
Web Development
Advanced CSS
Backend Programming
Cross-browser Compatibility
Dynamic Websites
Unobtrusive JavaScript
Web Standards
Web Hosting
Application Hosting
Domain Hosting
Domain Management
Domain Registration
Email Hosting
Hosting Services
Reseller Hosting
Semantic Markup
Shared Hosting
SSL Certificates
Virtual Hosting
Web Analytics
Conversion Optimization
Google Website Optimizer
Landing Page Optimization
Multivariate Testing
Organic Search
Search Advertising
Search Analysis
Web Analytics Implementation
Web Metrics
Web Applications
AJAX Frameworks
Business Logic
Cross-browser Compatibility
Data Access
Database-driven Web
Applications
MVC Architecture
Scalable Web Applications
Server Side
User Controls
Visual Interdev
Web Application Design
Web Framework
Website Development
Brochure Websites
Custom Websites
Dynamic Websites
E-Commerce Website
Internet Strategy
Landing Page Creation
Organic Search
Personal Websites
Search Engine Ranking
Web Project Management
Website Building
Website Builds
Website Creation
Website Monetization
Website Promotion
Responsive Web Design
Web Marketing
Article Marketing
Conversion Architecture
Conversion Optimization
E-Mail Campaign Management
Google Webmaster Tools
Internet Strategy
Keyword Advertising
Keyword Research
Landing Page Creation
Link Building
Link Exchange
Link Popularity
Local Search Optimization
Off-Page
Online Lead Generation
Online Reputation Management
Organic Search
Search Analysis
Video Marketing
Web Marketing Strategy
Web Site Production
Content Inventory
Web Design and Development

Content MIgration
Email Production
Homepage
Homesite
Microsoft Mail
Online Production
Producing Web Content
Web Governance
Web Metrics
Web Operations
Web Production Management
Web Site Editing
Web Maintenance
Content Managed Websites
Content Migration
CSS Sprites
Custom Templates
Custom Websites
Dynamic Websites
Headers
PC & Mac platforms

Web Governance
Web Media
Web Metrics
Web Services Management
Web Support
Web Typography
Search Engine Technology
Business Discovery
Faceted Search
Federated Search
Full Text Search
Image Search
Relevance
Search Applications
Search Engine Optimization
Semantic Search
Social Search
Vertical Search
Video Search
Yahoo Search
Flash Animation
Animation Direction
Background Art
Cell Animation
Character Designs
Digicel Flipbook
Flash Animation
Flash Video
Flash Websites
Gif Animator
Keyframe Animation
Lip Sync
Rich Media Banners
Rich Media Design
Web Games
Associate Editor - Web
Content Manager
Copy Editor
Copy Editor - Web
Creative Director - Web
Creative Executive - Web
Curriculum Specialist
Designer Web
Director, Sales & Marketing-Web
Hosting
Editor
Editor - Web
Editorial Assistant - Web
Email Marketing Program Manager
Flash Animator
Flash Designer
Flash Developer
Flash Graphics Developer
Flash UI Artist
Frontend Web Application Software
Engineer
Graphic Design Specialist
HTML5 & Flash Programmer
Interactive Designer/Flash Animator

Interface Designer - Web
Interior Designer
Intranet Applications Manager - Web
Line Producer Web
Manager eCommerce Product
Management
Manager- Web Marketing Analytics
Managing Editor - Web
Mobile Search Evaluator
Online Flash Game - Animation Designer
Photo Editor - Web
Producer - Web
Production Artist - Web
Production Assistant - Web
Research and Development Manager
Search Engine Marketing Specialist
Section Editor - Web
Software Engineer - Web Applications
Software Engineer - Web User Interface
Software Engineer (Mobile Web)
Solution Architect- Web Hosting
Technical Producer- Web
Web Administrator
Web Analyst
Web Analytics & Insights Consultant
Web Application Specialist
Web Applications Developer
Web Computing Specialist
Web Content Marketing Manager
Web Customer Support Specialist
Web Designer
Web Hosting Architect
Web Hosting Engineer
Web Hosting Support Analyst
Web Marketing Manager
Web Marketing Specialist
Web Product Manager
Web Project Manager
Web Software Developer
Web Systems Director
Web Systems Manager
Webmaster
Website Manager
Writer Web
Design and Multimedia

Graphic Design
Adobe Creative Suite
Dribble
Forrst
deviantART
Estetica Design Forum
InDesign Secrets
PicMarkr
Visual CSS Tools
Designers Talk
3D Graphics
Direct3D
Low Poly Modeling
Collada
Modeler
Maplex
Open Inventor
3D Math
UVing
Headus
Banner creator
Photoshop
Lightroom
Adobe DesignPrograms
Dreamweaver
ImageReady
Corel Painter
QuarkXPress
Adobe Fireworks
Soundbooth
Mudbox
Adobe Encore
InDesign
Adobe Freehand
Zbrush
Other Tools
Acrobat
After Effects
Audition
Animation
Authorware
Toon Boom
Autocad
Autodesk MotionBuilder Camtasia
Biped
ColdFusion MX
Idents
Contribute
Live Action
Corel Draw
Adobe After Effects CS5 Director MX
Mental Ray
Dreamweaver MX
Anime Studio
Encore
Fireworks MX
Audio Engineering
Flash MX
Neve
Framemaker
SSL Duality
FreeHand MX
Logic Pro
GoLive
Illustrator
Banner Ads
InDesign
E-blast
Pagemaker
Comps
Photoshop
Bannersketch
Premiere Pro
123-Banner
Studio MX
Google Display Network Visio
My Banner Maker
Banner Snack
Graphic Design
Art Direction
Book Covers
Book Design
Business Cards
Corporate Identity
Design Logos
Digital Illustration
Environmental Graphics
Icon Design
Identities
In-house Design
Invites
Letterhead
Logo Design
Magazine Design
Package Design
Vector Illustration
Visual Communication
Visual Solutions
Web Graphics
3D graphics
2D art
3D Production
Graphics Hardware
Hard Surface Modeling
Normal Mapping
Particle Systems
Real-time Graphics
Real-time Rendering
Shaders
Texture Work
UV mapping
Animation
Animation Direction
Animators
Background Art
Camera Animation
Character Rigging
Compositing
Computer Animation
Facial Animation
Keyframe Animation
Lip Sync
Pre-visualization
Production Pipeline
Audio Engineering
Analog Recording
Audio Post Production
Audio Restoration
Dialogue Editing
Digital Audio Workstation
Digital Consoles
Live Recording
Live Sound
Location Recording
Microphone Placement
Mix Engineer
Monitor Engineering
Monitor Mixing
Multi-track Recording
Outboard Gear
Professional Audio
Sound Reinforcement
E-cards
Flash Websites
GIF
Headers
HTML emails
Icons
Invites
Microsites
Press Ads
Print Ads
Rich Media Banners
Rich Media Design
Splash Pages
Text Ads
Trade Show Signage
Web Graphics
Photoshop
After Effects
Digital Illustration
Flash Animation
Illustrator
Image Editing
Photo Retouching
Poster Design
Presentations
Print Ads
Product Design
Signage
Stationery
Vector Illustration
Banner Ads
Banner Designing
Brochures
Business Cards & Letterhead
3D Artist
3D Designer
3D Generalist
Animator
Art Director
Art Manager
Artist
Audio Quality Controller
Audio Video Specialist
Audio Visual
Multimedia/VTC
Technician
Audio-Visual Design
Engineer
Audiovisual Lead
Technician
Banner Ad Creator
Banner Ads Graphic
Designer
Cartoonist
ColdFusion Developer
ColdFusion MX
Application Developer
Creative Director
Designer
Desktop Publisher
Digital Animation Artist
Digital Art Director-Developer
Digital Media Coordinator
Digital Photo Technician
Drafter
Drawing Specialist
Flash Animator
Game Designer
Graphic Artist
Graphic Designer
Illustrator
Industrial Designer
Mechanical Drafter
Media and Video Production
Multimedia Designer
Multimedia Developer
Multimedia Interface
Designer
Multimedia Journalist
Multimedia Producer
Multimedia Programmer
Multimedia Services Manager
Multimedia Specialist
Photo Editor
Photoshop Concept Artist
Photoshop Expert
Presentation Specialist
Print Production Manager
Production Coordinator
Production Editor
Project Manager
Script Writer
User Interface Graphic Artist
Video & Production Editor
Visualizer
Web and Interactive MediaSpecialist

Sales
Business Development
Business Feasibility
Business Plans
C Level Selling
Call Center Operations
Channel Sales/Partner
Program
Closing Business
Cold Calling
Commission Calculation
Commission Reports
Competitive Analysis
Competitor Analysis
Complex Sales
Consulting
CRM
Deal Closure
Development of Sales
Direct Sales
Key Account Development
Key Account Management
Lead Qualification
Market Penetration
Market Share
Pipeline Growth
Qualifying Prospects
Sales Channel
Sales Cycle Management
Sales Force Automation
Sales Force Development
Sales Growth
Sales Performance
Sales Plan
Sales Presentations
Sales Process
Development
Sales Process
Management
Sales Promotion
Selling to Very Important
Top Officer (VITO)

Strategic Alliances
Strategic Sales
Telesales
Up-Selling And Cross-Selling
Marketing
Above The Line Advertising
Advertising Management
Analyst Relations
B2B Marketing
B2C Marketing
Below the Line Advertising
Brand Awareness
Brand Equity
Brand Management
Brand Performance
Branding
Chartered Institute of
Marketing Qualified
Collateral Materials
Development
Collateral Production
Co-marketing
Communications Programs
Consumer Marketing
Content Writing
Corporate Communications
Creative Marketer
Crisis Communications
CRM & SFA Software
Customer Events
Customer Surveys
Direct Mail Campaigns
Direct Marketing
Do Not Call Registry
E-Commerce
Email Marketing
External Agencies
Focus Groups
Grassroots Marketing
Integrated Marketing
Communications Planning
Integrated Marketing Plans
Internal & External
Communications
International Expansion
International Marketing
Joint Marketing
Key Message Development
Lead Generation
Mailing Lists
Market Opportunities
Market Planning
Market Research
Marketing Agency
Marketing Budget Management
Marketing Communications
Marketing Communications
Planning
Marketing Leadership
Marketing Management
Marketing Mix
Marketing Plans
Media Planning
Message Development
National Marketing
Offline Marketing
Online Marketing
Pay For Ranking
Predictive Dialing
Product Management
Public Relations
Reputation Management
Shopper Marketing
Technical Marketing
Telemarketing
Trade Marketing
Tradeshows & Events
Webex Demos
Account Executive
Advertising Clerk
Advertising Coordinator
Art Director
Art Director (Advertising)
Artist
Associate Sales Manager
Audio Visual Technician
Executive
Manager
Call Center Representative
- Inbound
Call Center Representative
Outbound
Channel Sales Manager
Channel Sales
Representative
Client Specialist - Sales
Communications Manager
Contracts Administrator
CopyWriter
Corporate Communications
Manager
CRM Application
Administrator
CRM Business Data Analyst
CRM Integration Specialist
Customer Segment Manager
Data Analyst
Desktop Publishing Operator
Director - Channel Sales
Director - Sales
Exhibit Display Coordinator
Lead Generation Executive
Lead Generation Manager
Lead Research Analyst
Manager CorporateCommunications
Market Integration Manager
Market Research Analyst
Marketing Assistant
Media Buyer
Media Supervisor
Print Production Coordinator
Product Management Director Web
Product Marketing Analyst
Product/Brand Manager
Proofreader
Public Relations Clerk
Regional Sales Manager
Research Analyst
Research Services Project
Coordinator
Sales Analyst
Sales Executive
Sales Manager
Tele Marketing
Tele Sales
Web Lead Generator
Sales and Marketing

Sales Trainings
Sales Rep Training
Miller Heiman
SPIN Selling
Acclivus
Huthwaite
Sandler
Basho
Marketing
ACT!
Goldmine
Salesforce.com
SalesLogix
Siebel
Demos
Advanced PowerPoint
WebEx
Mailing Lists
Dun & Bradstreet
Edgars
InfoUSA
Switchboard.com
CAN SPAM Act Compliance
Professional
BBA
Business Plans
Marketing Plans
MBA
Writing and Translation

Writing
RoboHelp
MadCap Flare
DITA XML
FrameMaker
DITA
Single Sourcing
Structured Authoring
Author-it
XMetal
Vasont
Arbortext Epic Editor
NVivo
IDIQ
Privia
Translation
CAT tools
Wordfast
SDL Trados
SDLX
Transcreation
MultiTerm
Passolo
L10n
Alchemy Catalyst
Trados
Writing
Artifact Analysis
Bid Response Writing
Blogs
Case Studies
Context-sensitive Help
Copy Writing
Cost-plus-award-fee (CPAF) Proposals
Creative Writing
Documentation & Manuals
Editing & Proofreading
Help Authoring
Legal Writing
Lithic Analysis
News Articles
Newsletters
Online Help
Proposal Support
Proposal Writing
Questionnaire Design
Quick Start Guides
Reference Manuals
Report Writing
Speeches
Technical Editing
Technical Writing
Topic-based Authoring
Translation
Web Content
Web Help
Translation
Consecutive Interpretation
Financial Translation
Language Services
Legal Translation
Linguistic Validation
Medical Translation
Subtitles
Technical Translation
Translation Memory
Website Localization
Writing
Business Writer
Communications Director
Communications Manager
Content Writer
Copyeditor
Copywriter
Creative Director
Documentation Specialist
Editorial Assistant
Editorial Director
Editorial Proofreader
Managing Editor
Marketing Content Writer
Medical Writer
News Analyst
PA/PR Writer
Policy & Procedure Writer
Presentation Specialist
Production Editor
Proof Reader
Proposal Lead
Proposal Writer
Publication Manager
Publications Director
Social Media Writer
Technical Documentation
Specialist
Technical Editor
Technical Writer
Video Script Writers
Web Content Writer
Web Editor
Writer/Public Relations
Specialist
Translation
Analytic Linguist
Localization Expert
Localization Project Manager
Transcriber
Translation Advisor
Translation Program
Coordinator
Translator

HR Recruitment
Applicant Tracking Systems
Benefits Negotiation
Boolean Searching
Candidate Generation
Closing Candidates
College Recruiting
Contract Recruitment
Direct Search
Employee Referral Programs
End to End Recruitments
E-recruitment
Full-life Cycle Recruiting
Headhunt
IT Recruitment
Outplacement
Permanent Placement
Pre-screening
Recruitment Advertising
Reference Checking
Screening Resumes
Staffing Services
Talent Acquisition
Technical Recruiting
Walk-ins
Recruitment Process Outsourcing (RPO)
HR Management
ADP HRB
Assessment Center
Authoria
Compensation & Benefits Programs
Employee Data Management
Employee Rewards & Recognition
Employer Branding
Employment Legislation
Exit Interviews
Family and Medical Leave Act
Full & Final Settlement
Global HCM
Global HR Leadership
HCM Processes & Forms
HR Coaching
HR Information Management
HR Metrics
HR Policy Formulation
HR Project Management
HR Reports
HR Transformation
HRIS Database Management
Job Evaluation
Joining Formalities
KRA Definition and Tracking
Leave Of Absence
Manage Outsourced HRServices
Occupational PersonalityQuestionnaire (OPQ)
Payroll
People Processes
Redundancy Handling
Skill Matrix
Statutory Compliances
Strategic HR
SuccessFactors
Welfare Activities
Recruitment
Account Lead
Assessment Officer
Assessment Specialist
Campaign Specialist
Client Relations Manager
Communications Specialist
Data Analyst
Data Entry Operator
Data Support Executive
Director - Recruitment
Director - Staffing
Director-Career Services
Employee Referral Associate
IT Recruiter
Manager - Recruitment
Manager- Recruitment & Assessment
Operations Support Specialist
Process Specialist
Recruiter
Recruitment - Manager
Recruitment - Team Lead
Recruitment Analyst
Recruitment Coordinator
Recruitment Specialist
Resume Sourcer
Sourcing Specialist
Talent Acquisition Consultant
Talent Acquisition Manager
Technical Recruiter
Vendor Recruitment Manager
Human Resources
Compensation and Benefits
Officer
Compliance Officer
Data Entry Executive
Director - HR
HR Administrative Assistant
HR Analyst
HR Assistant
HR Associate
HR Consultant
HR Executive
HR Generalist
HR Manager
HR Coordinator
HRMS Specialist
Manager - HR
MIS Executive
PeopleSoft Computer Operator
Senior HR Executive
Talent Management Analyst
HR & Recruitment
HR Software
Global HCM
HR InformationManagement
HCM Processes &
Forms
ResourceLink
e-HR
Sage Abra HRMS
HRIT
HRIS DatabaseManagement
Authoria
Employee DataManagement
SuccessFactors
Chris21
I-Grasp
Ev5
ADP HRB
Ultipro
eProfile
Lawson HRIS
OccupationalPersonalityQuestionnaire (OPQ)
Chris21
e-HR
eProfile
EV5
I-Grasp
Sage Abra HRMS
Ultipro
IT Administration
Skills Available
Jumpstart
Sun Enterprise
Sendmail
RHEL
Sunfire
Kickstart
LVM
Automount
Volume Management
Cfengine
Solaris Volume
Manager
NFS
Postfix
Solaris Zones
P570
WSUS
Sudo
Domain Controller
M5000
Microsoft Certified
MCDBA
MCP
MCSA
MCSE
Cisco Certified
CCDA
CCIE
CCIP CCDP
CCNA
CCNP
CCSP
Network
Administration
CiscoWorks
Cisco IOS
Catalyst Switches
Cisco Nexus
Solarwinds
HSRP
VLAN
EIGRP
MRTG
VTP
DHCP
PIX
Cisco Routers
Novell Certified
CAN
CNE
Oracle Certified
DBA
Developer
OCA
OCP
Access Points
Activity Monitoring
Anti-Spam
Anti-Virus
Application Performance Monitoring
Backups
Bandwidth Management
Data Mining
Data Warehousing
Database Administration
Desktop Administration
Distributed Computing
Enterprise Network
Intrusion Detection/Prevention
Network Architecture
Network Devices
Network Diagrams
Network ManagementApplications
Policy Enforcement
Router Configuration
Security & Firewall
Server Farms & Clusters
Software Licensing
Telecommunications
Virtual Servers
Applications Engineer
Applications Systems Analyst
Chief Information Security Officer
Chief Information Technology Officer
Data Control Clerk
Data Security Analyst
Data Warehouse Specialist
Data Warehousing Executive
Database Administrator
Database Analyst
Information Technology Director
Information Technology Manager
IS Security Manager
IT Controller
LAN Support
Mail Server Administrator
Merchandising Manager - Web
Network Administrator
Network Engineer
Network Engineering Director
Network Operations Director
Network Planning Manager

Network Security SystemsManager
NT Systems Administrator
Security Administrator
Systems Administrator
Systems EngineeringUNIX/NT Director
Systems Support Assistant
Systems/Application
Security Analyst
Systems/ApplicationsSecurity Executive
Telecommunications Analyst
Telecommunications
Engineer
Telecommunications
Technician
UNIX Administrator
Web Security Administrator

Technical Support
Password Resets
Remote Desktop
Print Servers
Network Connectivity
Hardware Support
Server Support
Break Fix
Desktop Application Support
Desktop Support Management
Tape Backup
Ghost Imaging
Level 1 Support
Level 2 Support
Chat Support
Data Conversion
Data
Import/Export/Manipulation
E-Mail Support
Help Desk
Online Training
Customer Support
Customer Escalation
Management
Online Support
Escalation Process
Customer Product Training
Global Customer Service
Critical Account Management

Reference Designs
Customer Success
Enterprise Support
Support Management
Post-Sales support
Product Support
Escalations Management
Customer Service
Return MerchandiseAuthorization
Remote Troubleshooting
Internet Troubleshooting
RF Troubleshooting
Remote User Support
Windows Remote Desktop
User Manager
Remote Diagnostics
Heat Call Logging
Windows Firewall
Printer Drivers
Remote Testing
Hardware Deployments
Ipconfig
Remote Control/Dial-In
Telephone Support
Troubleshooting
Customer Service Manager
Customer Service Rep
Desktop Support Engineer
Hardware Engineer
Help Desk Engineer
Help Desk Representative
Help Desk Technician
Level 1 Support Engineer
Level 2 Support Engineer

PC Support Manager
Tech Services Analyst
Tech Support Manager
Tech Support Representative
Tech Support Specialist
Technical Support Analyst
Services and Technical Support

Technical Support
Dameware
Track-It
Deskside
NT 4.0
Sysaid
Customer Support
Zendesk
Application Notes
Parature
KCS
RightNow
Kayako
Remote
Troubleshooting
Regedit
Malwarebytes
Nslookup
Deskside
Fireberd
Software
Accounting
Applications
Databases
Design
Development
Engineering
Multimedia
Operating Sytems
Security
Servers
Storage
Tools
Web/Internet
Technology
Communications
Computers
Hardware
Internet
Mainframes
Networking
Peripherals
Printers/Scanners
Telecom
Certified Professionals
Adobe
Cisco
IBM
Macromedia
Microsoft
Nortel
Novell
Oracle
People Soft
SAP
Siebel
Siemens
Sun
CiscoWorks
Cisco IOS
Catalyst Switches
Cisco Nexus
Solarwinds
HSRP
VLAN
EIGRP
MRTG
VTP
DHCP
PIX
Cisco Routers
Network Security
NIDS
Metasploit
Sourcefire
Exploit
NGX
Proventia
Nessus
SIEM
Snort
Cisco IPS
SPLAT
Intrushield
Network Design
MPLS VPN
VPLS
IS-IS
CCIE R&S
M320
BGP
CCDP
Peering
OSPF
MX960
DMVPN
Metro Ethernet
MPBGP
Network Engineering
65xx
Aironet
6500 Series
TACACS
JUNOS
TACACS+
Spanning Tree
GLBP
Cisco 6500
NX-OS
VRRP
Nexus 7k
Network Diagrams
37xx
Access Points
Activity Monitoring
Anti-Spam
Anti-Virus
Application PerformanceMonitoring
Backups
Bandwidth Management
Core Network Planning
Data Mining
Data Warehousing
Database Administration
Distributed Computing
Enterprise Network
Host Intrusion Prevention
Intrusion Detection/Prevention
Network Devices
Network Diagrams
Network Forensics
Network ManagementApplications
Network Migration
Penetration Testing
Policy Enforcement
Provider-1
Router Configuration
Routing Protocols
Security & Firewall
Security Tools
Server Farms & Clusters
Service Provider Networks
Software Licensing
Telecommunications
Users & Groups Configuration
Vulnerability Assessment
Vulnerability Management
Vulnerability Scanning
White Papers
Applications Engineer
Applications Systems Analyst
Chief Information Security
Officer
Chief Information TechnologyOfficer
Data Control Clerk
Data Security Analyst
Data Warehouse Specialist
Data Warehousing Executive
Database Administrator
Database Analyst
Director
Manager
IS Security Manager
IT Controller
LAN Support
Mail Server Administrator
Merchandising Manager - Web
Network Engineer

Security Administrator
Systems Administrator
Systems Engineering UNIX/NTDirector
Systems Support Assistant
Systems/Application SecurityAnalyst
Systems/Applications SecurityExecutive
Telecommunications Analyst
Telecommunications Engineer
Telecommunications Technician
UNIX Administrator
Web Security Administrator

Data Center
Centralized Data CenterDesign
Co-location
Data Center Operations
Data Warehousing
Database
Administration
Datacenter
Virtualization
Enterprise Storage
Mission Critical
Facilities
Server Consolidation
Storage Architecture
Storage Consolidation
Storage Virtualization
Uptime
Remote Infrastructure
Management
Global Infrastructure
Management
Infrastructure Services
InfrastructureTransformation
IT InfrastructureManagement
IT Infrastructure Operations
Remote Administration
Remote Device Management
Remote Management &
Monitoring Services
Remote Monitoring
Hosting Services
Application Hosting
Connectivity Solutions
Domain Hosting
Domain Registration
Email Hosting
Hosted Microsoft Exchange
IT as a Service
Managed Hosting Services
Managed Servers
Rackspace
Reseller Hosting
Shared Hosting
Utility Computing
Virtual Hosting
Data Warehousing
Data Vault
Data Warehousing
Dimensional Modeling
Star Schema
Desktop Support Management

Desktop Architecture
Desktop Imaging
Desktop Optimization
Desktop Support
Disaster Recovery
Enterprise Desktop
Management
Help Desk Implementation
Help Desk Institute
Help Desk Support
Ipconfig
Level 1 & 2
Microsoft Server Support
Network Engineering
Network Operations
OS Migration
Remote User Support
Storage Area Networking
System Imaging
Telephony Management
User Manager
Vendor Management
Windows Remote Desktop
Account Manager
Virtualization
Backup Data Storage
Analyst
BI Virtualization
Developer
Business Intelligenceand Data Warehousing
Engineer
Data Analyst
Data Center Hosting
Engineer
Data Storage Engineer
Data Center
Infrastructure Manager
Data Warehousing/
Business IntelligenceAnalyst
Data Warehousing
Architect
Data WarehousingSoftware Engineer
Data Warehousing
Specialist
Desktop Support
Engineer
Desktop Support Technicians

Director InfrastructureArchitecture
Director InfrastructureServices Delivery Leader
Enterprise InfrastructureAnalyst
Hosting Infrastructure
Backup- Engineer
Hosting Operations Manager
Hosting Services Analyst
Hosting Systems Engineer
Information TechnologyStorage/Data Manager
Information Virtualization
Infrastructure Administrator
Infrastructure ServicesSupport Manager
Infrastructure SystemsAnalyst
IT Support and OperationsSpecialist
Managed Hosting AccountManager
Network Engineer
Network Engineering Specialist

Remote Management Engineer
Scrum Master InfrastructureEngineering
Server/Storage/Virtualization(SSV) Engineer
SQL SERVER/Data
Warehousing
Storage Administrator
Storage Consultant
Storage Sales Engineer
Storage System Administrator
Storage Systems Engineer
Storage/Data Center Architect
Systems Engineer
Systems VirtualizationEngineer
Technical Architect
Infrastructure
Virtualization Architect
Virtualization Consultant
Virtualization Specialist

Data Center
Colo
CDCP
Nexus 7k
vBlock
UCS
OTV
Cisco UCS
PDU
NX-OS
P2V
Remote
Infrastructure
Management
TR-069
DRAC
Rims
Kaseya
N-Able
V2V
ILO
Update Manager
Shavlik
HP Insight
Manager
IPMI
Hosting Services
Hsphere
Colo
Virtuozzo
WHMCS
MailEnable
DirectAdmin
Plesk
Data Warehousing
EDW
Kimball
Snowflake
Data Marts
Inmon
KimballMethodologies
OLAP
DWH
ROLAP
BTEQ
Oracle WarehouseBuilder
ETL Tools
ODS
OLTP
FastLoad
Desktop Support
Management
Regedit
Nslookup
Ccleaner
Traceroute
Malwarebytes
Call Centers and Customer Support

Software And Tools
Blue Pumpkin
CentreVu
Davox
eWFM
G3r
IEX Total View
NICE Call Recording
Zendesk
Parature
RightNow
Kayako
Call Centers & Customer Support

Account Management
Application/Claim Processing
Automatic Call DistributorManagement
Back Office
Billing Queries
Call Center Administration
Call Center Architecture
Call Center Development
Call Center Start-up
Call Flow Design
Call Monitoring
Call Quality
Call Reporting
Call Routing
Cash Handling Experience
Clerical Skills
Contact Center Consulting
Contact Center Management
Contact Center Operations
Contact Center Optimization
Contact Center Strategy
Credit Authorization
Credit Verification
Customer Care
Customer Escalation
Management
Customer Product Training
Customer Retention
Customer Satisfaction
Customer Service Management
Customer Service
Representatives
Customer Success
Dialer Management
E-Mail & Chat
Enterprise Support
Escalations Management
Global Customer Service
Helpdesk Support
Interactive Voice Call Services
Inventory Management
Knowledge Centered Support
Lead Capture
Lead Generation
Multi-line Phone
Online Support
Order Taking Services
Phone Etiquette
Post-Sales support
Predictive Dialers
Product Information Request
Product Support
Prospecting
Reference Designs
Research Activities
Sales Closure
Support Engineers
Support Management
Technical Support
Telemarketing Services
Telephone Skills
Telephony Support
Troubleshooting Products &
Services
Call Center Service Rep
Call Center Specialist
Cash Office Clerk
Client Services Coordinator
Customer Care Case Manager
Customer Care Executive
Customer HappinessRepresentative
Customer RelationsRepresentative
Customer Relations Specialist
Customer Retention Specialist
Customer Satisfaction Advocate
Customer Satisfaction Analyst
Customer Satisfaction Manager
Customer SatisfactionRepresentative
Customer Satisfaction Technician
Customer Service Manager
Customer Service Representative
Customer Service SalesRepresentative
Customer Service Support Analyst

Customer Success Director
Customer Success Manager
Customer Support Coordinator
Customer Support Manager
Customer Support Representative
Hardware Engineer
Help Desk Representative
Inbound Call Center- ServiceAdvocate
Outbound Customer SatisfactionRepresentative
Patient Satisfaction Specialist
PC Support Manager
Satisfaction and Research Manager
Tech Support Manager
Tech Support Representative
Technical Support Analyst
Telephone Operator

Quality
Agile Consulting
Auditor Trainings
Business Process Improvement
CMMi Consulting & Implementation
Defect Management
Information Security ManagementSystem
ISO Certifications
Lean & Six Sigma ProjectsExecution
Lean & Six Sigma Trainings
Metrics Definition & Reporting
Operational Excellence
PCMM Consulting & Implementation
Process Consulting
Process Definition
Quality Audits
Quality Consulting
Quality Management Design &
Implementation
Quantitative Management
Training
Accredited Training
Blended Learning
Competency Based Training
Corporate Training
Diversity Training
Instructional Systems Development
Leadership Development
Learning Management
Management Training
Quick Reference Guides
Remote Training
Sales Training Team Building
Skill Gap Analysis
Technical Course Development
Technical Training
Train the Trainer
Training Analysis
Training Content
Training Needs Analysis
Training Program Design
Tutoring
Virtual Trainings
Web-Based Training
Quality
Audit Assistant
Auditor
Business Operations AuditAssociate
Business Process Consultant
Business Process ExcellenceExecutive
Business Process Lead
Business Process Modeling Support
Continuous Improvement Manager
Information Analyst
Internal Auditor
Lean Facilitator & Six Sigma BlackBelt
Master Black Belt
Operational Excellence Director
Operational Excellence Manager
Process Analyst
Process Change Manager
Process Documentation Analyst
Process Engineering Consultant
Process Engineering Executive
Process Improvement Manager
Process Manager
Process Optimization Manager
Process Validation Manager
Quality Associate
Quality Consultant
Quality Coordinator
Quality Manager
Quality Process Analyst
Quality Specialist
Risk Management & ComplianceManager

Risk Management & Compliance
Officer
Six Sigma Black Belt
Training
Compliance Training Specialist
Corporate Trainer
Job Readiness Training Associate
Learning and Development Officer
Learning Consultant
Learning Facilitator
Online Trainer
Safety Training Manager
Technical Trainer
Technical Trainer and Writer
Trainer
Training Administrator
Training and Development Specialist
Training Associate
Training Consultant
Training Content Writer
Training Coordinator
Training Manager
Training Specialist
Tutor
Quality and Training

Quality
IRCA
ASQ
RABQSA
COPQ
Quality Models
EFQM ExcellenceModel
Software, Tools &
Models
Camtasia
MindfFash
PowerPoint
WebEx
Preparing to Teach inthe Lifelong LearningSector (PTLLS)
ADDIE Model
A1 Assessor
Regional TrainingOrganization (RTO)ManagementInformation & LearningTechnology (ILT)

Instructional SystemDesign Model (ISD)
Educator Performanceand Support System(EPSS)
Virtual Instructor LedTraining (VILT)
Iceberg Model
Gilbert's model
Bloom's taxonomy forL&D
David Kolb's LearningStyles Model
Kirkpatrick Model
Engineering and Design

CAD/CAM
PowerMill
CAD/CAM Software
Cimatron
SmartCAM
Mastercam
AlphaCAM
CAMWorks
Parasolid
Surfcam
CNC Programming
GibbsCAM
SolidCAM
FeatureCAM
Wire EDM
ArtCAM
Fadal
CNC programing
CEREC
HaaS
CNC operation
Drafting
12d Model
Plan Production
Softdesk
AutoTurn
Bentley InRoads
LDD
Map 3D
Rapid Visualization
COGO
MX Road
AutoTrack
Eagle Point
Civil 3D
Animation
Toon Boom
Biped
Idents
Automotive Design
Alias Studio Tools
Alias Automotive
ICEM Surf
Alias
Bunkspeed
C3P
Digital Buck
RTT DeltaGen
Hypershot
Drafting
CAD/S76CAM Services For
- Mechanical Engineering
- Civil & Structural Engineering
- Electrical Engineering
- Plant Design And Piping
- Instrumentation And Control
Architecture & Drafting
Interior Design
Grading & Drainage Plans
Intersection Design
Sewer Design
Grading Design
Water Distribution Design
Civil Design
Electrical Plans
Implementation And DataServices
- 2D & 3D Drawings
Software Development For
Design Automation
- Data Handover External
Data Import
- Data Audit
- Digitization Of As-Built
Services Drawings
Consulting
- Customization/Configuration
- Custom Training
- On-Site Technical Support
Animation
Animated Walk-Throughs
Facial Animation
Animators
Character Rigging
Animation Direction
Keyframe Animation
Pre-visualization
Background Art
Computer Animation
Production Pipeline
Lip Sync
Autodesk MotionBuilder
Camera Animation
Live Action
UV mapping
Compositing
Mental Ray
3D Production
Automotive Design
Class A Surfacing
Surface Development
Clay Modeling
Vehicle Architecture
Automotive Interiors
Concept Modeling
Interior Trim
Exterior Trim
Suspension Design
Marker Rendering
Instrument Panel
3D Artist/Animator
Aerothermal Engineer
Aftermarket Engineers
Aftertreatment Engineer
Analysis Engineer
Ansys Structural Analyst
Architectural Draftsperson (3D)
Assembly Language Programmer
Auto CAD Design Engineer
Automation Analyst
Automation Engineer
Automotive Delivery Head
Automotive Interior Design
Engineer
BIW Engineer
Bridge CAD Designer/Drafter
C++ HMI Developer
Cab Packaging Engineer
CAD CAM Designer
CAD Designer/Co-ordinator
CAD Operator
CAD Technician
CAD Tools Lead
Catia V5 Design Engineer
Catia V5 Product Designer
Character Modeler/Animator
Chemical Engineers
CNC Programmer
Competitive Analysis Engineer
Controls & Automation Engineer PLC Specialist
Controls Design Engineer
Controls Engineer
Cost & Quality Engineer
Design Automation Engineer
Design Engineer
Design Engineer (Vehicle
Engineering)
Design Verification Engineer
Document Controller
Draftsmen
Electrical Controls Designer
Engineering and Design
Electrical Design Engineer
Electrical Engineer
Embedded Software Developer
Embedded Software Engineer
Engineering Data Management Analyst
ENOVIA Administrator
Genset Engineer
Hardware Design Engineer
Hardware Engineer
Hardware Engineer - Analog/Power Electronics
Hardware Structuring Engineer
Harness Design Engineers
HMI Development Engineer
Hydraulics Design Engineer
Information Management Lead
Interior Design Engineers
Lauterbach Consultant
Manufacturing Engineer
Matlab Simulink Programmer
Mechanical Designer UGNX
Mechanical Drafter
Mechanical Engineer
Mechanical Engineer (Nuclear)
Mechanical Engineer (Power Plant)
Mechanical Piping Designer
Mechanical/Reliability/Corrosion Engineer
Nastran FEA Analyst
Packaging System Engineer
Piping Engineer
Plant Electricity & Automation Engineer
Power Electronics Engineer
Powertrain Engineers
Principal Design Engineer
Process Engineer
Procurement Engineer/Manager
Product Development Engineer
Product Verification Engineer
ProE Designer
Program Manager
Project & Data Manager
Project Controls Engineer
Project Data Controller
Project Engineers - Structures
Quality Engineer
Quality System Auditor
R&D Process Chemical Engineer
Refrigeration Design Engineer
RF Engineer - Onsite Coordinator
RPDS BITE Systems Tester
Safety Engineer
Ship Modeling Engineer

Site Manager
Site Project Engineer
SmartPlant Design Engineer
SmartPlant Electrical Designer
Software Developer - Automotive Instrument
Panel Clusters
Software Validation Engineer
SolidEdge Engineer
Stress Engineer CAE
Structural Analyst
Structural Engineer (Power Plant)
TeamCenter PLM Consultant
Technical Support Engineer
Test Engineer
Transfer Die Designers
TurboCharger Applications Engineer
Unigraphics Consultants
User Interface Graphic Artist
UX/UI Design Engineer
Vehicle Body Engineer
VOIP Resource
WinCE Hardware Engineer
Wiring Harness Engineer

Abacus Law
ALMA (Automated Legal
Management Application)
Capterra
CaseBeacon
CaseFox
CollectMaxWin
CompuLaw
Cowles Legal
EasySoft-USA
FindLaw Market Center
GoMatters
Immigrant Software
JurisDoc Suite
Legal Track
Legal Edge
Legal Files
Lexis Firm Manager
LexisNexis
NetSmart, Legal
Solutions
PCLaw
Perfect Practice
ProLaw
Search Law
Tabs3
Time59
Timesolv
TurboLaw
Workshare
Affidavits
Affirmative Action Compliance
Ancillary Relief
Business Counsel
California Family Rights ActCompliance (CFRA)
Case Law Research
Cite Checking
Cohabitation Agreements
Collateral Warranties
Compromise Agreements
Constructive Dismissal
Contracts And Agreements
Copyrights
Cross-border Transactions
Customer & Vendor Letters
Customer & Vendor Negotiations
Demand Letters
Department of Labor LawsCompliance
Directors' Duties
Drafting Agreements
Employee Relations Investigations
Employment
Employment Law Compliance
Employment Tribunal
Environmental
Equal Employment Opportunity
Commission Compliance
Fair Labor Standards Act
Federal Employment Law
Habeas Corpus
Immigration Forms
Incorporation
Intellectual Property Issues
Investigation
IT law
Judicial Review
Legal Aspects
Legal Contract Review
Legal Matters
Litigation Support
Marketing Agreements
Motions
National Labor Relations BoardCompliance (NLRB)
Paralegal Support
Passing Off
Patents
Pleadings
Policy Enforcement
Position Statements
Privacy Policies
Professional Negligence
Regulatory Compliance
Restrictive Covenants
Shareholder Agreements
Taxation
Trademark Registration
Tribunals
Web-Based Training
Worker Adjustment and RetrainingNotification Act (WARN)
Legal Compliance
Anti-Boycott
Due Diligence
Foreign Corrupt Practices Act
Office of the Foreign Assets Control
Export Control Laws
Financial Services Authority
Anti-Boycott Regulation Laws
Sarbanes Oxley Laws
Booking Clerk
Case Assistant
Claims Case Manager
Contract Administrator
Contract Analyst
Contract Specialist
Contracts And Grants Officer
Corporate Counsel & CompanySecretary
Issue Advocate
Legal Analyst
Legal Assistant
Legal Claims Analyst

Legal Clerk
Legal Coordinator
Legal Counsel
Legal Disclosure Assistant
Legal Secretary
Litigation Paralegal Clerk
Litigation Specialist
Paralegal
Paralegal Specialist
Voice Paralegal

Archiving
Claims Processing
Competitive Price Shopping
Customer Management
Data Conversion
Data Processing
E-Mail Response
Executive Assistance
Fact Checking
Form Filling
Loan Processing
Mailing List Development
Meeting/Event Planning
Online Ordering
Order Entry/Processing
Printing & Fulfillment Transcription
Procurement
Research
Scheduling & Reservations
Strategic Planning
Telephone Operator/Attendant
Travel Desk
Web Research
Word Processing
Adjustment Clerk
Administrative Assistant
Advertising Clerk
Benefits Clerk
Billing Clerk
Claims Clerk
Compliance Coordinator
Conference Coordinator
Cooperative Program Coordinator
Credit and Collections Clerk
Customer Information CenterRepresentative
Customer Service Representative
Data Control Clerk
Data Entry Clerk
Document Security Administrator
Executive Assistant
Fundraising Executive
HRIS Clerk
Human Resources Assistant
Human Resources Coordinator

Human Resources Manager
Human Resources Recruiter
Information Systems Generalist
Installation Manager
Internet Research Assistant
Meeting/Event Planner
Office Automation Analyst
Office Manager
Personal Assistant
Program Director
Project Administrator
Project Manager
Records Clerk
Relationship Manager
Surfer - Web
Travel Clerk
Web Customer Support Clerk
Word-processing Operator
G&A Skills
Compiling RFQs
High-speed typing
Secretarial work
Short hand
Transcribing
Translation
Vendor Negotiations
Technology Services
Technology Expertise
Web Development
ASP.NET, Classic ASP, JSP,
PHP, Python, Perl, Ruby,
ColdFusion, HTML5, AJAX,
Silverlight, Flex, Flash,
ActionScript, JavaScript,
jQuery, JSON, XML/XSL,
XHTML, XPATH, SOAP, XMLRPC, WSDL
Mobile Development
iPhone/iOS, Android,
Blackberry, Windows
Mobile, Symbian, Qt
C#, VB.NET, Java, J2EE,
J2ME, Servlets, Visual
Basic, Borland C++, Visual
C++, C, MFC, ATL
Architecture
SOA, SaaS, Web Services,
Web 2.0
Frameworks
.NET Framework, COM+,
COM/DCOM, CORBA,
J2EE, JSF, Struts, Spring,
Hibernate, Ruby on Rails
Application/WebServers
Apache, IIS, JBoss,
TomCat, BEA WebLogic,
IBM WebSphere, Oracle,
BizTalk
ERP
Oracle, SAP, PeopleSoft,
JD Edwards, Siebel, Baan,
Axapta
Database Management
MS SQL, Oracle , DB2,
MySQL, Postgre SQL,
Sybase, Informix, MS
Access
Intelligence
Cognos, Informatica, Datastage,
Microsoft SSIS, FastTrack,
Teradata, SAS, Hyperion,
Microstrategy, ProClarity,
Microsoft SSAS
Big Data/Distributed Systems
NoSQL, Hadoop, Hive, ,
MapReduce Mahout, HBase,
Pig, ZooKeeper, Avro, Cloudera,
Cassandra, Datastax, VoltDB,
mongoDB, Memcache
Reports
Crystal Reports, Business
Objects, Microsoft SSRS
Testing Tools
VSTS, QTP, Rational Robot,
Rational, Test Manager, Test
Director, WinRunner,
LoadRunner, SilkTest,
SilkPerformer, Purify, JTest,
Jverify
Content Management
Microsoft SharePoint, Ektron,
Drupal, Joomla, WordPress,
DotNetNuke
Platform/OS
Windows, Linux, Unix, Solaris
Requirements/Design
Rational Rose, Rational XDE,
Rational Requisite Pro,
Together, Paradigm Plus,
Innovator, Visio
MS TFS, SMART, Subversion,
Clear Case, VMVC, Perforce,
VSS
Business Process and Knowledge Process Outsourcing
By combining excellence in recruiting, training, infrastructure, productivity and stringent delivery management, Arctern
provides the highest quality Business Process and Knowledge Process Outsourcing services. Whether the need is a small staff
augmentation or a full scale global transformation, we have the tested quality processes in place to support that change
management.
In order to find and retain the best quality talent, Arctern draws upon sophisticated technology as well as a vast, pre-qualified
talent pool. Ongoing training and retention programs ensure we retain the top talent and that they are available when needed.
Business Process Excellence/Quality Consulting
Facilities and Security

State of the Art Buildings and Grounds
Our facilities are located in LEED* Platinum business parks where physical security and energy efficiency are at the
forefront of design. This adds to the efficiencies we are able to pass along to our clients:
Dedicated high bandwidth internet connectivity.
Data protection through firewall and selective network access.
High-end servers from reputed vendors.
Multiple locations to facilitate business continuity.
24 x 7 x 365 operations possible.
Multiple time zone support.
Round the clock power supply with back UPS and generator.
Access-card protected workplace.
Round the clock physical security management.
Arctern Offices
*LEED is a third party certification program and the internationally accepted benchmark
for the design, construction, and operation of high performance green buildings.
For more information on LEED Platinum, Visit www.usgbc.org/LEED.
Information Security
Arctern provides all clients with the highest levels of information security. Adopting all tenets of ISO 27001
ensures clients that global standards for information security and data protection are continuously
monitored.
Network Level
Desktop Level
Firewalls
Anti-virus
Content filters
Identity management
Email filters
Access controls
Network controls
Device locks
Remote Interaction &

Management Tools IP Based:
Legal Safeguards
Intellectual property agreements
Non-disclosure agreements
Non-compete agreements
Non-disclosure proprietary information
and patent and invention assignment
Voice (VOIP)
PBX
Video phones
Cameras
Desktop
Bangalore - Corporate
Bangalore

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Sharpening your competitive edge

Traits we share with the Arctic Tern: Endurance. Determination. Longevity

Software Development & Technology Research

Accounting & Finance

Web Design & Development

Design & Multimedia

Sales & Marketing

Writing & Translation

Services & Technical Support

Data Center Management

Call Centers/Customer Support

Quality & Training

Engineering & Design

Legal Process Outsourcing

Click on the topic to see details

Arctern makes globalization easy. Your

Since 2004, Arctern has successfully implemented the

to go back to the table of contents

To bridge the need of businesses in developed nations

To expand the service or product offerings of

For Developing Markets:

To bridge the need of businesses in developing nations

Team with us,compete with anybody

Arctern is an outsourcing and services

Flexible Engagement Models

Solutions and Services

Business Process Outsourcing (BPO)/

Accounting & Finance

RemoteHire: Under this engagement model, we provide

Flexible Engagement Models

We cater to the requirements of the following industries/verticals

Hospitality and Leisure

Responsibility matrix for RemoteHire & RemoteCaptive

Benefits of RemoteHire & RemoteCaptive

RemoteProject Responsibility Matrix

How Customer Benefits

Contract/Temporary Staffing Services

Domestic Staffing Services

with requirements of clients across various international time zones.

What you DONT have to worry about or wait for....

Office, Business, &

Knowledge of doing business

All other software specific to

customer needs must be

1 Level Interview screening

attract good talent

Quality Assurance & Other

Why Offshore Outsourcing

structure when instead it can be performed remotely at a much

The market leaders or competitors in your industry already hold

cost markets for the price of 1 in the US.

Save 65% on Employee Costs - you can

For example, hire skilled professionals with

the India advantage against you. This could be in the form of

Your company needs to lower its salary costs without reducing

the work output

Your company needs to provide a 24/7/365 presence for

certain parts of its operations

require only an internet connection, a telephone, and a

Your company needs to do more with less

a Masters Degree starting at $10/hr

Benefit from the best of both worlds - the

Your company needs to convert an idea into a feasibility study,

loyalty that comes with an employee and