Application of Notes

Hindustan Unilever Limited
Basis Helpdesk Manual

1.0
Description
Confidential
SNOTE-Application of SAP NOTES
SAP releases enhancements/service packs in the form of SAP Notes. These notes are available on the
SAP Web site. Once downloaded the required SAP Note can be applied to the Development / Quality /
Production Landscape (Tcode SNOTE). The BASIS Support team validates the SAP Notes to be applied.
The validated Notes are applied by the BASIS Support team on the Development client and a request is
generated for transporting the upgrades first to Quality and there from to the Production client.
1.1
An L2 Helpdesk team member of the BASIS Support team shall access the SAP web site, identify the
required Notes and validate the details made available by the requester, check the compatibility of the
Notes with the Development, Quality and Production Landscapes of the SAP Application/s on which the
Notes need to be applied. Issues, if any, are recorded and the request is returned to the requester for
resolution.
1.2
The L2 team member of BASIS Support team shall apply the notes in the Development landscape
release for testing by the ABAP team. Corresponding Transport Kit created automatically shall be
retained.
1.3
Based on the feedback from the ABAP team, the application of notes shall be withdrawn or the
Transport Kit shall be attached to the Program Change Request part of the identified Solman ticket for
their application in Quality Landscape and subsequently to the Production Landscape.
1.4
As and when the Transport pertaining to Notes application for the Quality and Production Landscapes
are received, they shall be applied by the identified L1 team member as per the set procedure (refer
CRM_DNO_MONITOR-Transports to Quality/Production).
2.0
Schedule of Authority
2.1
2.2
2.3
3.0
HUL Track Head.

HUL BASIS Project Manager.
HUL BASIS Manager, L2 Team Lead.
Prerequisites
3.1 Appropriate SNOTE authorization to the L2 team member for each of the SAP Development
application/s.
3.2 Access to the SAP Support site for review and application of Notes.
Hindustan Unilever Limited - PROPRIETARY Information

For use exclusively by HUL employees and approved associates.
December 2007
1

4.0
Confidential
Process Flow Diagram

December 2007
2


Confidential
December 2007
3

5.0
Step
No
Confidential
Task Overview & Issue Escalation Matrix

Activity Description
Responsibility
Escalation
(if any)
Escalation
Window
6.1
Review and application of request for Application

of Notes
L2 Team member
L2 Team lead
Real Time
6.2
Application of notes in Development Landscape
L2 Team member
L2 Team lead
Real Time

December 2007
4

6.0
Confidential
Processing Steps
6.1
Review and application of request for Application of Notes
6.1.1
Obtain the details of the Notes to be applied by accessing the SA Support web site.
6.1.2
Study the note and obtain the details with respect to the Service Pack level requirements and
dependence on other notes (if any).
6.1.3
Logon to the Development Landscape of each of the Application/s where the Notes need to be
applied.
6.1.4
Using the T Code SPAM (refer to steps 6.4.1.1 to 6.4.1.2 of SAP-Client Administration for details),
obtain the details of the Service Pack levels and SAP Notes details from the Development
Landscape.
6.1.5
Check the Service Pack Level and status of the dependence notes requirements compiled in step
6.1.2 with the details complied in step 6.1.4.
6.1.6
If there are any inconsistencies,
6.1.6.1
Report the inconsistency to ABAP Team.
6.1.6.2
Discontinue application of the notes.
6.1.7
Open an entry in the SNOTE-SAP Notes Application Control Log for each of the Notes and SAP
Application concerned and update the details for the Development Landscape.
6.1.8
Perform 6.2 Application of notes in Development Landscape of the required Application/s.
6.1.9
If the Notes application in Development Landscape is Successful,
6.1.9.1
Update the SNOTE-SAP Notes Application Control Log for successful completion in the
Development Landscape.
6.1.10
Otherwise,
6.1.10.1 Report and escalate the problem to the ABAP team.

6.1.10.2 Update the SNOTE-SAP Notes Application Control Log for unsuccessful completion in the
Development Landscape.
6.1.10.3 Discontinue application of the notes.
6.1.11
Await the receipt of workflow email for promoting the notes application to Quality landscape
6.1.12
Perform CRM_DNO_MONITOR-Transports to Quality/Production for the concerned note in

the Quality landscape of the required Application/s.
6.1.13
If the Notes application in Quality Landscape is Successful,
6.1.13.1 Identify the entry for the Note concerned in the SNOTE-SAP Notes Application Control Log and
update the details for successful completion in the Quality Landscape.
6.1.14
else
6.1.14.1 Report and escalate the problem to the ABAP team concerned.
update the details for unsuccessful completion in the Quality Landscape.
6.1.15
Await the receipt of workflow email for promoting the notes application to Production Landscape
6.1.16
Perform CRM_DNO_MONITOR-Transports to Quality/Production for the concerned note in

the Production landscape of the required Application/s.

December 2007
5

Confidential
6.1.16.1 If the Notes application in Production Landscape is Successful,

6.1.17
Identify the entry for the Note concerned in the SNOTE-SAP Notes Application Control Log and
update the details for successful completion in the the Production Landscape.
6.1.18
Otherwise,
6.1.18.1 Report and escalate the problem to the ABAP team.

update the details for unsuccessful completion in the Production Landscape.
NOTE: For the purposes of consistency across landscapes, the outstanding Notes application in the
Quality/Production platform need to be reviewed and appropriate action need to be initiated to ensure that the
inconsistencies are under control.

December 2007
6

Confidential
6.2
Application of notes in Development Landscape
6.2.1
Logon to the Development Landscape of SAP Application concerned and initiate the T Code SNOTE.
6.2.2
Select the menu item Goto and click on the Download SAP Note option.
6.2.3
Enter the Note Number in the box and click on the Execute button.

December 2007
7

Confidential
6.2.4
Check for an entry in the SAP Notes/Inconsistent for the Note number to be downloaded,
6.2.4.1
If found, note the details and go to step 6.1.7.
6.2.5
Place the cursor on the entry for the Note number to be downloaded in the SAP Notes/New.
6.2.5.1
Click on the Implement SAP Note button.
6.2.6
Confirm that the details of the notes have been read and understood by clicking on the Yes button.

December 2007
8

Confidential
6.2.7
In the information popup widow, click on the Continue button.
6.2.8
In the popup window Prompt for transportable Workbench request, click on the Create Request
button.

December 2007
9

Confidential
6.2.9
Enter Short Description for the transport request (include the Note number in the Short Description)
and click on the Save button.
6.2.10
Enter Short Description for the transport request (include the Note number in the Short Description)
and click on the Save button.

December 2007
10

Confidential
6.2.11
List of object to be changed will be displayed. Confirm changes by clicking on the Continue button.
6.2.12
In the confirmation screen for the changes carried out, click on the Continue button.

December 2007
11

Confidential
6.2.13
In the Note Assistant screen notice that the entry for the note has moved from the SAP
Notes/New to the SAP Notes/In Processing.
6.2.14
Go to step 6.1.7.

December 2007
12

7.0
Confidential
Templates & Formats

7.1
Template for the SNOTE-SAP Notes Application Control Log.

SNOTE-SAP Notes Application Control Log
SAP Note
Identity
SAP Note 1
SAP Note 2
SAP
Application
Identity (App)
Development Landscape
Applied Result &
Date
by
Remarks
Quality Landscape
Applied Result &
Date
by
Remarks
Production Landscape
Applied
Result &
Date
by
Remarks
App 1.1
App 1.2
--App 1.a
App 2.1
App 2.2
--App 2.b
---
SAP Note n
App n.1
App n.2
--App n.c
8.0
Process Linkages
8.1 CRM_DNO_MONITOR-Transports to Quality/Production (refer steps 6.1.11, 6.1.15).
9.0
Data Record Management

9.1 Input(s)
9.1.1 Approved Solman Ticket with SAP Note details for its application in the SAP Application/s
development landscape.
9.1.2 Approved Solman Ticket including the Transport Kit for application of note in the SAP
Application/s corresponding Quality landscape.
9.1.3 Approved Solman Ticket including the Transport Kit for application of note in the SAP
Application/s corresponding Production landscape.
9.1.4 List of SAP Note Processing and Implementation statuses
Processing Status
The Processing Status signifies the status of a SAP Notes implementation for a given SAP
Applications Landscape based on actions carried out by the implementer of the SAP Note.
Processing Status
New
In processing
Completed
Description
The SAP Note has been loaded into the system, but not yet
processed. At this stage the Note is yet to take effect.
The Sap Note is being processed. At this stage the Note has
taken effect. At this stage, the implementer has the choice of
withdrawing the Note.
The SAP Note has been confirmed by the implementer after
the same has been processed.
Note: Once the SAP Note has been confirmed, it can not be
withdrawn.

December 2007
13

Not relevant
Confidential
The SAP Note has been analyzed and classified as Not
Relevant to the SAP Applications landscape concerned.
Implementation Status
If an SAP Note contains correction instructions, the implementation status indicates
whether all the relevant correction instructions in the note have been implemented in the
system.
The system sets the implementation status automatically. It can have the following values:
Processing Status
Incompletely implemented
Obsolete version implemented
Can be implemented
Implemented completely
Cannot be implemented
Obsolete
9.2
Description
Not all the relevant correction instructions have been
implemented, or some correction instructions have
only been partly implemented. The objects that need
to be corrected are inconsistent.
Such implementation needs to be investigated and if
required, the SAP Note needs to be reapplied.
The SAP Note applied earlier has been modified by
SAP due to errors. Such SAP Note needs to be
analyzed and if required, the SAP Note needs to be
reapplied using the latest version of the SAP Note.
The SAP Note contains correction instructions that can
be implemented.
The corrections in the SAP Note have been
implemented completely. No action is required.
The SAP Note does not contain any correction
instructions that can be implemented. No action is
required.
After an SAP Note has been implemented, a Support
Package containing corrections pertaining to the SAP
Note is marked obsolete and informed during the
support upgrade.
Output(s)
9.2.1 Transport Kit for the notes to be promoted to Quality/Production Landscapes.

December 2007
14

Application of Notes

Enviado por

Dados do documento

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Application of Notes

Enviado por

Direitos autorais:

Formatos disponíveis

Hindustan Unilever Limited

Basis Helpdesk Manual

SNOTE-Application of SAP NOTES

HUL Track Head.

Hindustan Unilever Limited - PROPRIETARY Information

Hindustan Unilever Limited

Process Flow Diagram

Hindustan Unilever Limited - PROPRIETARY Information

Hindustan Unilever Limited

Hindustan Unilever Limited - PROPRIETARY Information

Hindustan Unilever Limited

Task Overview & Issue Escalation Matrix

Review and application of request for Application