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Megan Casey

35 Lealand Street 203-673-5245


Bridgeport, CT 06606 Megan_Casey331@Yahoo.com

PROFESSIONAL Accomplished in project coordination working primarily in a corporate voice and


data environment.
SUMMARY Supported leading organizations such as Pitney Bowes, Waldenbooks and First
Union National Bank. In-depth knowledge of telecom billing, IVR, ACD, video
conferencing and call accounting systems. Proven ability to evaluate, select and
manage contractors on large installation and relocation projects. Point of contact
for all vendor dispatch.

• Consistent, well-organized and dependable performer with the flexibility to


adapt to constantly shifting priorities
• Proficient at building strong and positive relationships with vendors, clients,
organization management and end-users.
• Skilled at customizing documentation and training to effectively communicate
with diverse audiences and all levels of end-users
• Recognized for a high-energy work ethic, proactive customer service and a
dedication to teamwork.
• Hardware - AT&T System 85, Avaya, , Audix, PictureTel
• Software - Lotus Notes, SAP, MCI VNET, Siebel, Davox

PROFESSIONAL: COMNET Communications, Bethel, CT 2007 - Present


EXPERIENCE: Project Coordinator
Project Coordinator – Handling all aspects of project management including
designing, estimating and managing structured cabling of voice and data systems,
supporting national accounts which includes network deployment coordination and
site planning assistance, completing complex projects on time, within budget, and
with a high level of customer satisfaction. Responsible for overseeing the entire
project from beginning to end, attending all construction meetings and being the
main interface with the customer during the project. Insuring that the installation
meets all technical specifications.

Verigent, Mooresville, NC 2006 - 2007


Contracting for Black Box Partner with ATT 1 year
MAC Analyst – Perform all MAC work on Ayaya systems, Audix/Meridian
voicemail, and Vector/VDN changes as required for American Express, Honeywell
Chemical, and Firemans Fund Insurance.

Pitney Bowes, Shelton, CT 1999 – 2005


Lead Telecom Support 5+ years
Vital technical resource providing technical support to employees, working with
vendors on trouble shooting and area builds outs and training new technicians on
basic PBX administration and cross connections on Avaya Definity and Audix
system.
• Coordinated all departmental moves
• Help Desk analyst supporting over 20K employees.
• Installed, programmed and trained users on phone sets and voicemail
• .Effectively educated employees on use of the telephone switch and voice
mail systems.
• Created end user instructions on voice mail and phone system usage, saving
Megan Casey Megan_Casey331@Yahoo.com

• $200K + per year in vendor technician costs.

Consulting Positions, Milford & Shelton, CT 1998


Clients: Executone Information Systems, First Union National Bank 1 year
• Tested engineer software upgrades on Eclipse & Medley phone systems.
• Coordinated uniformity of floor plans for Tri-State area between project
leaders, phone company technicians and First Union contracted technicians.

Waldenbooks Corporate Headquarters, Stamford, CT 1990 − 1996


Communications Technician 6 years
Efficiently maintained a PBX communications system supporting 700 users,
encompassing installations, software updates and training. Installed AT&T
System 85 telephones, maintained voice mail and supported users with training
and troubleshooting.
• Played major role in relocation of operations, support company acquisition,
including cabling for voice and data. Oversaw installation of all cabling voice
and data.
• Coordinated and facilitated all moves with Maintenance Department and
PC/Technical Services.
• Produced documentation for technical test procedures and customized
instructions for phone and voice mail.
• Evaluated and selected cabling vendor for a floor expansion then managed
the entire process (scheduling, job oversight, cross connects and invoicing).
• Contracted vendors to perform complete wiring of new office space; as
principal point of contact for expansion, worked closely with technicians and
blueprints to ensure wiring requirements were met.
• Evaluated and selected paging system vendors and handled all billing and
troubleshooting.
• Mentored and trained Helpdesk staff on how to set up video conferencing
and voice mail programming.

EDUCATION University of Bridgeport, Bridgeport, CT


B.S. in Business Management – In Progress
Porter and Chester Institute, Stratford, CT
Diploma in Computer Electronics, 1985

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