Case study

1-Assertion is the ability to express positive and negative feelings and ideas in an
open,honest and direct w ay.It recognizes our rights and still respecting the rights
of others.Also it allow s to constructively confront and find a mutually satisfying
condition w here conflicts exists.Advantages of ASSERTION:1) Making you more
productive and effective w ith your job role.2) Increasing your confidence and self
esteem.3) Reducing Stress.4) making you feel more in control of life.5) It leads to
the development of mutual respect w ith others.6) It enables to us to make
decisions and free choices in life.7) It protects us frombeing taken advantages of
by others.8) It helps us to achieve our goals.DISADVANTAGES OF ASSERTION1)It
can sometimes perceived as Aggressive.2) It can be daunting for some people.3)
it involves the risk that other may not understand.4)having a healthy regards for
the other person's rights,means that you alw ays w on't get w hat you w
ant.5)Colleagues can be jealous of of the w ay you get w hat you w ant.
2Mona should deal w ith the situation patiently.She Should performher duties and
responsibility and proof her supervisor about her capability .She should take help
and self motivate to deal w ith the situation .She should try her best to overcome
the trials and tribulations at w ork and manage her w ork properly.So that she
could prepare w ell for her assigned w ork. She should face the situation rather
than avoiding it.Most importantly she should first talk to her supervisor to at-least
ask her before assigning her any w ork.And that this time she w ould prepare .
3Delegation of w ork is important for effective utilization of resources and
development of human capital in an organisation.It eases the w orkload of the
supervisor and helps the subordinates acquire new skills by getting trained on the
job.How ever if delegation is not done effectively,it leads to dissatisfaction and
negativity in the team.One of the most important advantage of delegating that it
enriches the staff's skills.Be sure to delegate the authority as w ell as the
responsibility. Delegation show s staffers that managers has faith in their abilities
that makes the delegation as a motivational tool.Tips for proper delegation :1)
Delegate the w hole task:Whenever possible ,instead of assigning bits,assign the
complete task to a person.Make him/her responsible for the entire task.2)Give a
clear Picture: Explain clearly w hy the job in important and w hat exactly
needed.3)Discuss results:Let the person know s w ho is going to performthe task
know ,know s about the outcome in advance.4)Set Dead Lines:Plan the deadlines
in advance.Before delegating the task,let the person taking on the task know s the
dates and other deadlines.Keep feedback dates in the plan w here you can
sit,discuss and take feedback.5)Recognize:Never hesitate in appreciating w ork
done w ell and never take aw ay credit for the w ork done by the subordinates.6)
Plan before delegating.7)Decide to w homw ill you delegate.8) Confirmit in w
riting.9) Set deadline.10) Resolve priority dates.11) Follow up and evaluate.12)

Rew
ard.13)Training14)Established
Policies15)Selecting
of
appropriate
employeesEnsure that w ork is divided equally betw een team members,so that
no one feels extremely w ork out or left out.Successful delegation needs time and
energy but it is also the key to employee development and happiness in the
team.The more you delegate ,the more you are truly managing and building an
organization

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