ANKIT KAPIL

Mob: +91 84473 03049, 95555 29766

Email: ankitkapil87@gmail.com
New Delhi-110059

OBJECTIVE
Seeking an entry-level in an organization that lets me to utilize my knowledge to
help a progressive organization meet and exceed its growing and constant
challenges. Extremely enthusiastic career changer who's eager to contribute to a
company's growth
Promoted from Tier-2 level Engineer to TAG(Technical adviser group)
Ability to get on well with the colleagues, willingness to work hard and a
sense of loyalty towards colleagues and the company
Strong communication, problem solving, analytical and interpersonal skill
Utilize technical and problem-solving skills to identify glitches and quickly
implements solutions.

PROFILE SNAPSHOT
Quattro Global Services, Gurgaon
Solution Engineer (22nd Oct 2012 to till date)
Key responsibility areas (KRAs)
Handled all the installation, implementation, Troubleshoot of Windows.
Working as part of Escalation team
Handles L-2 Escalations
Design and implementation of office outlook support
Windows XP, Vista,windows7 professional PCs Installation, configuration,
administration, troubleshooting of Windows Professional and various
application softwares
Network Printer configuration and management.
Virus checkups on the workstations
Users relationship Responsibilities.
Coordinating with concern team for resolution.
Handling the escalation and resolution of the issue.
Handling all the process related applications and softwares

Crowne Plaza Hotel, Rohini

IT Support Engineer (8th Mar 2012 to 15th Oct 2012)

Key responsibility areas (KPA)
Managing the Portfolio of Application Systems Software, Hardware and all
technical issues in Hotel including:
Handling guests complaints and taking necessary action on a long-term
basis.
Installation, maintenance of application software & operating systems
Ensuring smooth day-to-day functioning of the department

 Entire Data Backup on daily basis as well as restoration whenever required

Systems and Data Security
Improve and optimize the usage of Information Systems and Technology
Generating reports time to time as required by the Management
Main responsibility is to make sure those users (Internal Customers) as well
as in-house guests are 100% satisfied with our services.
Configuration of Web-Mail and Creating E-mail Accounts of New Joinees and
Deleting the Accounts
In case, any problem arises in my absence, then I give the support over
telephone.
Taking care of all the systems and printers installed in various departments
like front Office, Back Office, & Restaurants
Transferring important Data into various work areas as and when required,
also taking care of daily backups into the Backup Server.
Assisting in-house guests as well as staff with systems related problems and
providing solutions to their queries regarding Opera, Micros, Telephone
Exchange, HDMI, E-mail, Internet
Compiling the Daily, Weekly & Monthly Reports.

Technical Skills:
Extensive experience with Microsoft products such as Microsoft Office Suite
and Outlook 2007 / Outlook 2010 / Outlook Express.
Providing Desktop support (Printers, Virus Issues, Application support) to
Customers.
Remote Desktop connections (Team Viewer, Logmein, Microsoft Easy Assist)

EDUCATION

QUALIFICATION

Education

College/Institution

University/ Board

MBA

Karnataka open university

Karnataka open university

BCA

EIILM University, SIKKIM

EIILM University

XII

S.A.M Inter College

UP Board

S.A.M Inter College

UP Board

TECHNICAL QUALIFICATION

CCNA Certification from NIIT, Rajouri Garden, New Delhi.

Six week course of Embedded, T.I.C.O. Institute, DELHI.

PERSONAL VITAE
Fathers Name
Date of Birth
Nationality
Marital Status

:
:
:
:

Mr. Inder Prakash Kapil

18th April 1987
Indian
Married

DECLARATION

I hereby declare that the above mentioned information is correct up to my

knowledge and I hear the responsibility for the correctness of the above-mentioned
particulars.

Date:

[Ankit Kapil]