John C.

Kohls
11482 Balfour Drive 810-908-8005
Fenton, Michigan 48430 john.c.kohls@gmail.com

OBJECTIVE
Obtain a position where I can utilize my management, leadership, and customer service skills
experience.

SUMMARY OF QUALIFICATIONS
• Over 18 years experience in a variety of managerial leadership and sales positions
• Interpersonal and organizational skills to function in a fast pace, high-pressure union and non-
union environment
• Demonstrated expertise overseeing multiple projects in deadline-oriented environments
• Developed and motivated employees to achieve performance objectives
• Action oriented approach, diverse managerial background and strong sales skills
• Proven track record of promoting sales, controlling costs and maximizing customer satisfaction
• Involved in direct negotiations with local union representatives and primary liaison between
management and union representatives towards a mutually beneficial agreement

EXPERIENCE HIGHLIGHTS
Management & Supervisory Results
• Managed the fleet of mobile equipment at General Motors (GM) that
included over 19,000 assets and covered 53 production plants. Responsibilities included direct
oversight of management employees managing over 450 U.A.W mechanics. Developed several
strategic initiatives that identified and eliminated inefficient assets that resulted in $7 million of
bottom line savings to the corporation.
• Directed Supervisors that managed 73 U.A.W. employees over three
shifts that supported production and maintenance for the GM Grand Blanc stamping plant.
Managed daily work assignments and scheduled special project work to meet short timeline
requirements while balancing strict resource constraints. Additionally, developed and
implemented a Cost Reduction Program that resulted in over $500,000 in savings through
targeted work elimination activities.
• Managed both inside and outside sales representatives that delivered
over $10 million in annual revenue for TruPar Inc. Developed a focused business relationship
with GM that resulted in growing TruPar’s business by $220,000 annually through strategic cost
saving measures.
• Directed the Brake World operation in Florida. Conducted employee
motivation meetings and trained store managers in processes and procedures. Responsibilities
included staffing all locations and developing talent through coaching and teaching effective
sales techniques.

Customer Service Results

• Developed and managed a Quality Assurance Program that improved
customer satisfaction by tracking and reporting the quality of parts by third party suppliers. The
program provided a proactive rather than reactive approach in identifying and managing quality
control issues.
• Business relationship point of contact to GM. Determined quality
concerns and requirements and coordinated such efforts with Hyster Service Engineers to
develop acceptable solutions to meet the client’s needs.
• Career advancement due to personal customer service philosophy of:
♦ Strong communication skills
♦ Innovative problem solving
♦ Deliberate decision making
♦ Proactive and timely follow up
John C. Kohls
11482 Balfour Drive 810-908-8005
Fenton, Michigan 48430 john.c.kohls@gmail.com

EXPERIENCE
TruPar LLC – Madison Heights, MI – Manager of the General Motors Account July 2007–May 2009
Hyster Company – Milford, MI – Manager Fleet Operations & Quality Control Aug 2002–July 2007
ARAMARK Facility Services – Grand Blanc, MI – Facility Manager 1994–2002
Fretter Appliance – Flint, MI – Store Manager 1992–1994
Brake World Inc. – Tampa, FL – District Manager 1990–1992

EDUCATION & SPECIALIZED TRAINING

• Oakland University – Courses in Mathematics & Mechanics
• G.M. Supervisor College
• Human Resource & Development
• Diversity Training
• Strategic Selling
• ISO Implementation & Certification
• OSHA Health & Safety
• Proficient in Microsoft Word, Excel and PowerPoint